Dells XPS are made of magic. [long story, major fuckup, 10k+ damages]

It all started in December. One morning I was late to work, drove there as fast as possible. (I live like 3 minutes away so me being late really meant *late*) Parked my car in a secluded car park, grabbed my backpack and ran to work. The car park is like 100 meters away from work so I took my feet into my hands and ran. Next thing I know my heels loose all grip while I go down a small slope and I drop on my back full force. On a sharp edged stone. With only my 1700$ XPS in it. Fuck.

I paniced, but got up and ran to work. I checked on the notebook, praying it would boot. It booted! Holy shit. I flipped the notebook and saw two small dents in the aluminum shell. I was thorougly impressed. I later discovered that it left a small shadow on the display, but given what a hit that was (I am not exactly a lightweight), impressive would be a massive understatement.

Fast forward to February, I am weighing my options to get the screen replaced maybe, as damage on my hardware (even if neglectable) triggers some sort of OCD and makes me feel bad 24/7. Also my laptop tends to shut off from time to time, looked into the Event Viewer and saw kernel panic. I figured that the battery probably still took a hit and that it drops voltage from time to time and the kernel assumes a critical situation, thus shutting off.

It stayed quite snowy in Austria up until March, so occasional snowing wasn't rare. Got out of work one day, saw it snowed a bit. Whatever. I had my moms car at the time, so I tried if it would slide a bit if I donut on the now (5pm) empty parking space. Nothing. Drove done a small hill, ABS triangle lit up red (board computer can't outbalance the snow). I drove out to the main street where everything was salted and drove along towards my house. Took a turn into my street, accelerated for a bit and then went off the gas so the car would smoothly drive along with the speed slowly degrading. So I went off the gas and noticed I was a bit to the right, no wonder, centrifugal forces.

*steers left*
"Huh seems like I need a bit more"
*car still doesnt move much*
"What the- go to the left!"
*steers left hard*
"Fuck that wall is coming closer"
*Breaks*
*car doesnt break*
"FUCK FUCK FUCK FUCK!!!"

Everything got quiet in seconds, me waking up to an open airbag, ripped pants, a hurting wrist, the radio somewhere on the ground and fumes that smellt like burning wires. I grabbed my backpack that was now somewhere on the floor instead of on the seat and ran outside, tears in my eyes and the phone on my ear calling my mom. I walked inside as she walked outside, hearing a weeping scream that I haven't heard from her since I am alive. While walking inside I noticed my backpack was wet on the bottom, my 2 litre water jug shattered when my backpack hit the dashboard. I tried to stay calm and act rational, knowing that every second counts when It comes to water damage. I hastely searched for some rice and a bag to put my laptop into, stuffed the bag with both and went outside. The car was totaled, my mom pissed and crying. And I was in shock, sad, angry and hurting.

I kept the laptop on my heater for a few days, bagged in rice. I dared to try a boot after a while and you wont believe me, it fucking booted. Even the keyboard backlight worked, just the screen was obviously broken in the back (no color distortion or bad pixel rows though!!) and the aluminum shell had a dent on the front. I talked with Dell Support a few days later, asking if it would be ok to open the XPS up so I could drain all of the water. She said yes thats fine, as long as I dont touch anything or screw around with it.

She said I can send it in and get it checked, but the pickup and analysis will cost 150$ and I can go from there.

I sent it in and estimated that, because battery, screen and other things probably needed changing, it will be around 900$.

Got a call a few weeks later:

"Hello beggarboy, the repair team reported back to us and said that they will have to replace everything, which will be 1700$."

"Fuck... Buying a new one is cheaper.."

"Yeah I know I am sorry about that, I can offer you a voucher so you can buy a new one for 250$ off if you would prefer that"

"Sorry but I will need some time to consider"

"I understand."

The agent clearly noticed I was bummed about it.

After going back and forth what to do I got another call a few days later.

"Hello beggarboy, we talked a few days ago. I have good news"

"Hello, yes, speak up?"

"I was able to get a special offer for you after putting in a few words..."

The next thing she said seemed unreal to me.

She was able to cut 600$ (!!!), making the new offer 1100$, instead of 1700$ or a new one for 1500$. I figured the reason she probably did that was because I am always very polite with support members. Always.

My XPS is back and healty again.
Thank you for taking the time to read this.
Dells XPS are made of magic.

I was once working for a company as a part time dev in the centrum of my city.

After working there for almost 1 year I noticed that I didn't get paid the last 2 months. I think it was about 500 euro's. (1 day per week).

So I went on my bike to the company to see whatsup. I came into the store and told my boss I hadn't been paid for 2 months. Even tho I did work.

He then got so angry! Just started yelling "YEAH BECAUSE THE PROJECT ISNT NEAR COMPLETE, NOTHING IS WORKING" I explained him the panel still had to be configured and that everything he asked me to do had been programmed and he then fucking told me he wanted it a different way even tho we clearly discussed it WEEKS AGO and he clearly said what he wanted. so he wanted dont revisions. I told him that this is not possible at this moment because holidays are around the corner and I want to go om vacation. (and he too!!!)

He then got so fucking angry he said "come with me for a second" we walk to the door of the building and then he just pushed me out of there and kicked me in my back.

I got so fucking pissed, I opened the door and asked him if je thinks this is a normal way to discuss. He closed the store door again, and I couldnt hold back anymore. I threw my full can of Red Bull against the glass door. The can exploded, and his whole fucking window had energy drink on it. He took some fucking steal pipe, so I walked back. But while trying to get away I jumped on his store sign. Which broke into pieces (they are quite expanasive). He came outside with his fucking pipe and he was trying to hit me. We had a crowd and people started yelling at him. I walked away but the asshole took my bike and put it inside his store. So that I couldnt leave.

So than I called the cops and reported him. For minor assault and some other things. Shortly after I deleted the entire project from his stupid server.

I really dont know this kinda shit happends, he probably felt like I didn't deserve that money even tho I did everything he asked for within deadline. Trying to solve it after vacation was also not an option. I signed him up for a few news letters after that.

I try as hard as possible not to be judgemental towards incompetent colleagues, motivating myself with the knowledge that we were all incompetent at some point, and that people need a chance to learn, and that sometimes too much pressure will lead you to believe that they're bad. Or sometimes, people just aren't good at the stuff you want them to be good, and you just need to discover that niche where they will be very useful.

Mostly that goes well.
I've had the incompetent late bloomer who was a family man who started too late to dev, and wasn't really serious. A bit of harsh talk, some soul searching over a few beers, made him into a really valuable asset. Not the brightest rock, but reliable, steady-paced developer who earned his stay.
Then there was the girl who wasn't really good at coding, but saved our team from disaster many times by keeping things into account, and realizing what must be developed or tested at every step.

However, there are exceptions. I've worked with people who have been nothing but a menace, through their incompetence AND attitudes.

The most noteworthy example was an intern that we sought out, by talking to professors to point us to their best students. So we got that intern on board. He seemed strange at first. Kind of perfectionist. Talked serious, with an air of royalty, and always dressed sharply. He really gave the impression that one must be worthy to receive his blessing. The weirdest part was his handshake. It was as if he was touching an iron hand heated to 3000 degrees. It was over before you even knew it. Leaves you kinda offended. Especially when he always took a wet wipe after that and wiped his hands. Am I really that gross?
But that's fiiiine. I mean we're all different and weird in our own ways, right? So he's a germophobe, so fucking what? We just gotta find a way to work together, right?
WRONG.
As soon as he started (and remember, he's a paid intern, who barely knows how to code, and has zero industrial experience), he started questioning my architecture solutions, code implementations, etc. I don't mind discussion and criticism, which is why I welcomed his input. But it seemed like he wasn't willing to accept any arguments, so I started looking for excuses not to talk to him.
Meanwhile, the most productive team member we had, to whom you could just give and describe an idea, with architecture and stuff, well, and you'd see it implemented the next week, with only the most well placed questions asked, started going into fights with this intern for the same reasons I was avoiding him.
.....
And here's the kicker.
Get this:
This intern comes to me (I was the team lead), while that guy is not in the office, and with a straight face, dead serious, starts telling me that that guy was making stupid decisions and being a bad team member because he doesn't ... I quote him almost verbatim... "follow my indications". He said that I had to do something because he refused to work with him together.
I was stunned.
This good for nothing imagined superhuman, who was completely useless and an amazing annoyance to pretty much everyone in the team, came to me, telling me that the most capable and productive developer in the team is bad, because he doesn't follow his orders, and that I had to pick between the 2.

I couldn't believe what I had heard.
I had so much emotion in me right then. I was angry, but at the same time I could barely abstain from laughing.
I just told him calmly that he was wrong, and that I wouldn't mind if he never came back. I didn't see him for 5 years after that.

Anyway, later that week our team went for a dinner + beer, and the stories from all the team members started pouring in. They didn't want to talk him down either, but now that he was gone, it was a weight off, and everybody could tell their story.

What a fucking asshole.

So 5 years after I stumbled on him as he was entering a church. Still an arrogant bitch. Barely exchanged 10 polite words and I continued on my way as he was disinfecting his hands from my filthy handshake.

Disclaimer: Long tale of a tech support job. Also the wk29 story is at the bottom.

One time I was working tech support for a website and email hosting firm that was in town. I was hired and worked as the only tech support person there, so all calls came in through me. This also meant that if I was on a call, and another one came through, they would go straight to voice mail. But I couldn't hang up calls either, so, sometimes someone would take up tons of time and I'd have to help them. I was also the "SEO" and "Social Media Marketing" person, as well; managed peoples' social media campaigns. I have tons of stories from this place but a few in particular stick out to me. No particular order to these, I'm just reminiscing as I write this.

I once had to help a man who couldn't find the start button on his computer. When I eventually guided him to allowing me to remote into his computer via Team Viewer, I found he was using Windows XP. I'm not kidding.

I once had to sit on the phone with a man selling Plexus Easy Weight Loss (snake oil, pyramid scheme, but he was a client) and have him yell at me about not getting him more business, simply because we'd built his website. No, I'D not built his website, but his website was fine and it wasn't our job to get him more business. Oh yeah, this is the same guy who said that he didn't want the social media marketing package because he "had people to hide from." Christ.

We had another client who was a conspiracy theorist and wanted the social media marketing package for his blog, all about United States conspiracies. Real nut case. But the best client I've ever had because sometimes he'd come into the office and take up my time talking at me about how Fukushima was the next 911 and that soon it'll spill into the US water supply and everybody was going to die. Hell, better than being on the phone! Doing his social media was great because he wanted me to post clearly fake news stories to his twitter and facebook for him, and I got to look at and manage all the comments calling him out on his bullshit. It was kinda fun. After all, it wasn't _me_ that believed all this. It felt like I was trolling.

[wk29] I was the social media and support techie, not a salesperson. But sometimes I was put in charge _alone_ in front of clients for status meetings about their social media. This one time we had a client who was a custom fashion-type person. I don't really remember. But I was told directly to make them a _new_ facebook page and post to it every day with their hot new deals and stuff. MONTHS pass since I do that and they come in for a face-to-face meeting. Boss is out doing... boss things and that means I have to sit in with her, and for some fucking reason she brought her boyfriend AND HER DAD. Who were both clearly very very angry with me, the company, and probably life. They didn't ever say anything at first, they didn't greet me, they were both just there like British royal guards. It was weird as fuck. I start showing them the page, the progress on their likes goals, etc etc. Marketing shit. They say, "huh, we didn't see any of these posts at home." Turns out they already had a Facebook page, I was working on a completely seperate one, and then the boyfriend finally chimes in with the biggest fucking scowl, "what are you going to do about this?" He was sort of justified, considering this was a payed and semi-expensive service we offered, but holy shit the amount of fire in all three of them. Anyway, it came down to me figuring out how to merge facebook pages, but they eventually left as clients. Is this my fuck up? Is it my company's? Is it theirs? I don't know but that was probably the most awkward meeting ever. Don't know if it comes across through text but the anxiety was pretty real. Fuck.

tl;dr Tech support jobs are a really fun and exciting entry level position I recommend everybody apply for if they're starting out in the tech world! You'll meet tons of cool people and every day is like a new adventure.