I PASSED MY ITIL EXAM!!! I'M NOW CERTIFIED TO DO MY JOB!!! 😂😂😂😂😂

Worst interview is the one that actually got me where I am today.

Its been 15 years ago, but I remember very well. Since it was a startup back then they didn't really have any job titles yet or what so ever. I applied for the role of network engineer, heck I didn't care I needed a paycheck.

5 minutes into the interview the smalltalk left the room and they started asking me questions, mainly about me as a person. Eventually it was my turn. After my first question I facepalmed so hard.. Do you guys have any SLA or documentation around here? Heard of ITIL? How is your load balancing?

They stared at me as if I was some kind of alien that had just invaded their little safe planet.. it was hilarious.

An hour later they called me to come back in and sign a contract.. from there on I kind of multi tasked my way around the first year.. bit of network support & design, customer support, sending and packaging orders after 5PM.. god we had long but awesome days.. hence, we were just the 5 of us. Nowadays we've got 150 developers out of 1019 total staff currently.. We also improved interview questions and processes ;)

Hardest part about studying for itil is idgaff. I want to start CISSP and CCNA. Also, someone is in "my" spot in the library, so I'm thrown off

The switch from “Wild West” to ITIL uncovered so much bull crap. 20% of the people where doing 80% of the work. And then people were keeping some things alive by shear will, once Changes and Service Requests were required, it was shown how awful the environment truly was and how few people in the company knew how anything worked.

I agree with many people on here that Front-End web development/design isn't what it used to be.

Things used to be simple: a static page. Then we decoupled design from description and we introduced CSS; nice, clean separation, more manageable - everything looks nice up to this point.

Introduce dynamic pages, introduce JavaScript. We can now change the DOM and we can make interactive, neat little webpages; cool, the web is still fun.

Years later, we start throwing backend concepts into the web and bloating it with logic because we want so much for the web to be portable and emulate the backend. This is where it starts to get ugly: come ASP, come single pages, partial pages, templates,.. The front-end now talks to a backend, okay. We start decoupling things and we let the logic be handled by the backend - fair enough.

Even later, we start decoupling the edge processes (website setup, file management, etc.) and then we introduce ugly JavaScript tools to do it. Then we introduce convoluted frameworks (Angular,..). Sometimes we find ourselves debugging the tools themselves (grunt, gulp, mapping tools,..) rather than focusing on the development itself (as per ITIL guidelines; focus on value), no matter how promising today's frameworks claim to be ("You get to focus on your business code"; yeah right, in practice it has turned out differently for me. More like "I get to focus on wasting copious amounts of time trying to figure out your tangled web").

Everything has now turned into an unfriendly, tangled web (no pun intended).

I miss the old days when creating things for the Web used to be fun, exciting and simple and it would invigorate passion, not hate.

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Scheduled my ITIL exam, Getty everything setup and ready to go... log in... exam starts in 1 day and 0 hours...

I guess being a day early is better than a day late?

So.. I have an itil exam tomorrow and every time I start reading I get angry because all I can think of is that there was someone who thought it would be cool to create an abnormal amount of management services and also created his own cool hipster abbreviations to make things even more complicated.

That was all I have to say. Goodbye and have a lovely day!

IT people stereotypes:

young gods = „I know that already for ages. Those senior folks are way too pessimistic and too theoretical.
Give me shell.. wait.. Call me h4ck0r g0d now because I use kali linux.“
("no, you did not learn anything")

senior slow-moes = „could you please retry your last sentence? I just opened my wordpad“
("triple-facepalm")

sales-Sebastian = „Sure we can do that. By intention our solution offers only graphQL access because our design goal is minimalism and simplicity“
(no, your solution is piece of sh*t).

Framework-Fred = „let’s stick to togaf. Please use these terms from the glossary of following data management framework. You can reach me via ITIL process xy“

Nearshore-Naan-Ganjid = „I can program in HTML“
("program")

Feel free to extend

Urgh.. the amount of things you have to know as a developer.. it can get stressful and frustrating sometimes when (in-depth) technology knowledge is demanded from you (for instance, for a job position)..
It's like being a doctor, being a lifelong student.

A few examples of what I had to know during my career:
Java, .NET, Python, PHP, JavaScript/HTML5/CSS3, Sass/Less, Node.js, ReactJS, AngularJS, Vue.js, Cordova, Ionic, Android, design patterns, SOLID, databases (design, implementation, administration, both NoSQL and relational,..), deployment tools (Octopus, Jenkins,..), VCS, CI/CD, HTTP, networking, security (OAuth2, CORS, XSS, CSRF,..), algebra, algorithms, software testing, profiling, Linux, Unix, Windows, MS Office (advanced mail filtering,..), ITIL, IT Law (licensing and its implications when choosing a product, distribution right,..), server architecture,..

Sure yeah, I know, I've studied all that at university but.. it's been too long (almost a decade now). I have to revisit that knowledge.

fuck peoplecert. youre software is crap. i dont have anything against yoire requirement that you need to see that someone doesnt cheat. but WHY is my cpu burning and so buggy. i needed 1 hour until the client started the test and somebody was able to see me and the desktop. 10 restarts of your client and one reboot IS TO MUCH.

By the way: i passed

!rant

Just finishes my ITIL course (basically IT support management). It was pretty interesting, if somewhat irrelevant to me, but I got paid to do it (and get a qualification) so that's fine.
My issue was with one specific thing the instructor said - 'IT support always complain people who can't fix basic issues shouldn't be allowed to use computers. Wrong. Customers don't need to know anything about IT, that's your job'.
His analogy was that we can drive, or cook with a microwave, but we don't know how cars or microwaves actually work in at a technical level. In the same way, customers can use Word, but need us to recover their deleted files and install Office.
This seems sensible, but if you follow the analogy, there's a disparity.
I might not be able to *fix* a microwave, or know how the components inside it work. I can, however, cook with it. I know it won't work if the door isn't closed, or if it isn't plugged in.
Similarly, you need a license to drive.
Customers don't need to be able to *fix* the tools, but they should be able to *use* them properly. Turn them on, log in, open & use some programs, browse the web, etc. If they aren't confident in this - well, why are we giving an expensive bit of kit to them? I wouldn't hand a chainsaw to someone who doesn't know how to use it. Or a fine piece of china to someone clumsy.

I think people should need to prove they can use the tools before they are allowed them. They'd be happier in the long run.

Side projects and I'm kinda bookworm. Now I'm reading about ITIL. I'm project manager wananbe :-D. If you have some nice book about project management let me know in comments. There is never enough informations to learn.

Ant size font?! What is this transgression?!

The following piece of advice will be for those aspiring for an IT service desk position:

When companies are looking to hire service desk agents, they're primarily looking for socially skilled people with strong communicative skills, rather than primarily technically skilled people. When I first joined the IT world, I went on different interviews for that position and across all of them there was one truth: all the interviewers were eyeballs-focused on my social and communication skills and a mere thin layer of technical skills was required (depending on how technical the service desk). In fact, I immediately got aggressively dismissed twice for two of those when I filled in a Myers-Briggs personality test according to my Sheldon-type personality (selfish, condescending etc). Conversely, when I applied for a new position and I faked that test into answering everything focused positively on the social aspect, I was an immediate top candidate.

Here's a definition from the ITIL Foundation course, chapter Service Management: Because of how lateral the function of the service desk has become today (not only used to solve technical issues, but also company-wide issues), the most important and valued skills when hiring a service desk agent are fully focused on empathy and soft skills and none of those are technical skills. This is because the service desk has people that are the front window of your company and thus you can't make social mistakes as to protect your company's reputation. That risk has to be minimized and you need the ideal people. The people who in fact solve the technical problems are behind a back-office and they are contacted by the service desk agents.

In the beginning, when I did my first service desk job, I also thought: "Oh, I'm going to have to convince them I'm this technical wizard". In the end I got hired for being able to explain technology in human language and because in the interview I successfully communicated and explained ideas to both the team manager and the CEO, not because I knew what goes on inside a computer. This is a very important distinction.
My friends have also been in service desk positions and ironically they were the most successful when they were empathetic slimeballs (saying: "of course, anything for you" while not meaning it, constantly making jokes), rather than people with integrity (those got fired for telling the customer they were wrong while being unfriendly).

I hope this helps.