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The Orange Juice Saga ....
I've just come off one of the stupidest calls ever.
Firstly, I am not in tech support, I'm a software developer - read the below with this in mind.
My client called up to say the system I created as been compromised. When he attempts to login, he is logged off his Windows machine.
He'd also apparently taken his PC to ***insert large UK computer superstore here***, who took £100 plus to look at the machine and conclude his needs to buy a new PC.
I remoted into his computer to see WTF was going on.
As he described, visiting my login form did log you out. In fact, whenever you pressed the "L" key you were logged out. Press the "M" key, all windows were minimized. Basically, all Windows hotkeys appeared to be active, without the need to press the Windows key.
Whilst connected to his PC I spent a good 30 minutes checking keyboard settings and came up short.
After asking all the normal questions (has anything changed on your PC, have you installed stuff lately etc.) without any useful answers I got nothing.
I then came across an article stating several presses of the Windows in quick succession will solve the issue.
I got the client to try this, pressed the "L" key (which would have logged me off previously) and the issue was resolved.
Basically, the Windows key was "stuck", which oddly makes your PC kind of useless.
I asked the client if they'd split anything on the keyword whilst working. His exact word were simply lol:
"Oh yer, yesterday, I was trying to drink a glass of orange quickly and split some in the corner of keyboard. I did clean it up quickly though".
Yep, the issue was due to the client spilling orange juice on their keyboard , which in turn made the Windows key stick.
Disaster averted.
A call that started with the client stating I made a system that was easily compromised (i.e. my fault), morphed into a sorry saga of cold drinks.
The client did ask why the ***superstore name*** charged him money for that and recommended a new machine. That is a good question and demonstrated some the questionable tech support practices we see nowadays, even at very large stores.
To be fair to the client, he told me to bill him for half a days work as it was his own fault.
When I'm able to stop myself involuntarily face palming, I'm off for a swim to unwind :)
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This is not an interview test just an awkward experience in general regarding interview.
This happened two years ago when I was a fresh university graduate looking for a job in UK as an immigrant (Im EU national).
Went to an interview for a web dev+tech support position. Two fat guys with tshirts met me and started interviewing me for a sysadmin position. Started asking me about disaster recovery and stuff.
Turns out recruiter messed up not only companies but positions as well. Also these two guys didnt bother to check anything.
I pulled out the job ad for which I applied originally, interviewers had a look at it and still proceeded questioning me while knowing that I prepared for completely different position interview.
Needless to say, it went terrible and I didnt get the job. I dont know if its just me or Im unlucky, but I had a lot of encounters in UK with so many incompetent recruiters.3 -
The company I work for used to be hosted on 3dcart. One day the site went down and their support couldn't tell us why. After over 24 hours of downtime they restored service but left 5 days of all records and customizations across the entire store, from the DB to the damn templates. Their support apologized for the outage blaming the disaster on a combination of hard disk failure and a bad update to their backup script. They were not willing to assist us in any way. We were forced to manually enter 5 days of orders (which gave them new order numbers and caused more problems), products and template changes, with order data coming from an internal email which was luckily CC'd on the order confirmation email. Thank God for whoever setup that CC, it saved our asses. In the end it cost our company thousands of dollars and 3dcart never composited us in any way.2
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I got so many concerns/questions about the EU chat control and the future. Sorry for my long rant lol:
1) What about projects that are on life support and no active development?
2) What about chat application in video games or the chat service on the website of a local shop
3) What about false flags? Like that parent who got into legal trouble for sharing a picture of his kid with a doctor to get a medical opinion on some skin condition. (might misremember the details)
4) What about false flags like instagram banning accounts and forwarding it to the police department and over-exhausting the resources of the police (accidental 'DDOS' of their personel)
5) What if the content shared in country A is legally OK but not in country B. What if you then travel there? Or if your participant is from that country B.
6) What about content that is taboo but should be OK to discussed? Like puberty or hormonal discussions online? Some subreddits like "stopsmoking" is now also regional banned by Reddit in the UK to avoid any unneeded risks. That is bad. YouTube had some problem where adult content existed on their platform but labeled as educational.
7) What if you encrypt messages before sending it. Will you be banned just in case? What if you need support with an app and you send an encrypted application crash log that came from your computer, will you now be banned just in case?
8) What if you like privacy and have those apps for innocent purposes. Is having those apps now illegal
9) What if criminals use apps from Asia or Africa or somewhere where this law is not present/enforced. Or what if they create a simple app with this encryption. It is not difficult to make one.
10) Before 2001, airport security was very lax but then 9/11 happened and the security increased. It never went back to the state before. Since they have or will have this check, what will them stop it from expanding it after the next disaster of an unrelated accident (like terrorist attack).
11) What if those services miss a case? Will the company that allows this to be send now have legal trouble?
12) What if users are using metaphors or practice self-censorship to avoid flagged words? We see it with monetization in social media (like murder or killing is replaced with "unaliving")
13) It will be just an other problem to start a new company with limited budget. So start-ups will just have a bit harder time to break into the market.
14) this might just push users away from mainstream options
15) it's just an other attack vector for hackers to use
16) Do we want to have private companies be able to scan our messages because they are contracted by the government? They can have their own bias to satisfy their shareholders. What if they are invested by the Big Oil so critic towards the Big Oil is altered? How certain can you be this won't happen now or in the future. Reddit Admin did that before so who knows at this point.
17) Anonymity will disappear.
18) Different companies verify users and store this data so this seems like a major cyberrisk and identity theft waiting to happen
19) fragmentation of users. it is now annoying that some family or friends don't use whatsapp but use telegram and the other way around. You might need +5 chat application to keep contact and lose social relationships.
20) Is AI detected messages even legal proof in court?
21) What if you talk about video games and flag the AI system this way? Or use abbreviation from a niche community that also overlaps with flagged words (like checkpoint being abbreviated as CP) or just the language with poor support or use a 'dialect' in your chat that trips up the software.
22) What if your phone is stolen and they send those messages in your name or this is done remotely.
23) What if you are sharing old family pictures and there is 1 and only 1 odd picture that just barely trips up the system.
24) Games like 'Beyond human' also has gameplay that hurts a fictional child which fits the storyline and acts as shock value. Will this be banned
25) The newer population will see this as normal so what will they find acceptable if they can now vote13 -
A few months ago I applied for an IT Support role managing computer systems for a smaller manufacturing corporation. Now some back story, I'm a recent college grad looking for work and this hit my radar. I did well in the phone interview and really enjoyed the in person interview as well.
However, if I was offered the role I'd be the only person working on their infrastructure. The person who I interviewed with was leaving and thus his position was available. It was kinda strange to interview with the person you'd be replacing.
I started asking questions about their critical infrastructure and how they manage it. Short answer is they don't know.
I asked about off-site disaster recovery. "Oh we back everything up to a 2TB disk and I take it home every day."
I asked "What if that backup fails?"
Their response was "That would suck."
The company decided to go with a managed IT solution instead of me as I don't have the required experience in their eyes. The previous guy left because they we're stuck in their ways.
Yah, no thank you. -
At uni we had "pleasure" to attend lectures held by some really old professor. First one was total disaster, since he had laptop that should be already taken to the museum. He tried to connect the projector, but I am almost sure that Windows 95 does not support it. Of course he called help, but the other guy was obviously no help. To our suprise professor canceled the lecture and next time he showed up whith brand new laptop with Windows 10. Of course there were troubles with the projector again 😂
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Solaris CBE is a joke. Oracle, do us a favor and donate this operating system soon to try to recover it from the disaster that was the death of OpenSolaris.
Support Illumos and leave this task to those who like it and know what they are doing. -
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