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Search - "they're about to get a very angry email"
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Why the hell do people make websites with VALID SSL certs redirect BACK TO HTTP? What the fuck is wrong with them?!5
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Disclaimer: Long tale of a tech support job. Also the wk29 story is at the bottom.
One time I was working tech support for a website and email hosting firm that was in town. I was hired and worked as the only tech support person there, so all calls came in through me. This also meant that if I was on a call, and another one came through, they would go straight to voice mail. But I couldn't hang up calls either, so, sometimes someone would take up tons of time and I'd have to help them. I was also the "SEO" and "Social Media Marketing" person, as well; managed peoples' social media campaigns. I have tons of stories from this place but a few in particular stick out to me. No particular order to these, I'm just reminiscing as I write this.
I once had to help a man who couldn't find the start button on his computer. When I eventually guided him to allowing me to remote into his computer via Team Viewer, I found he was using Windows XP. I'm not kidding.
I once had to sit on the phone with a man selling Plexus Easy Weight Loss (snake oil, pyramid scheme, but he was a client) and have him yell at me about not getting him more business, simply because we'd built his website. No, I'D not built his website, but his website was fine and it wasn't our job to get him more business. Oh yeah, this is the same guy who said that he didn't want the social media marketing package because he "had people to hide from." Christ.
We had another client who was a conspiracy theorist and wanted the social media marketing package for his blog, all about United States conspiracies. Real nut case. But the best client I've ever had because sometimes he'd come into the office and take up my time talking at me about how Fukushima was the next 911 and that soon it'll spill into the US water supply and everybody was going to die. Hell, better than being on the phone! Doing his social media was great because he wanted me to post clearly fake news stories to his twitter and facebook for him, and I got to look at and manage all the comments calling him out on his bullshit. It was kinda fun. After all, it wasn't _me_ that believed all this. It felt like I was trolling.
[wk29] I was the social media and support techie, not a salesperson. But sometimes I was put in charge _alone_ in front of clients for status meetings about their social media. This one time we had a client who was a custom fashion-type person. I don't really remember. But I was told directly to make them a _new_ facebook page and post to it every day with their hot new deals and stuff. MONTHS pass since I do that and they come in for a face-to-face meeting. Boss is out doing... boss things and that means I have to sit in with her, and for some fucking reason she brought her boyfriend AND HER DAD. Who were both clearly very very angry with me, the company, and probably life. They didn't ever say anything at first, they didn't greet me, they were both just there like British royal guards. It was weird as fuck. I start showing them the page, the progress on their likes goals, etc etc. Marketing shit. They say, "huh, we didn't see any of these posts at home." Turns out they already had a Facebook page, I was working on a completely seperate one, and then the boyfriend finally chimes in with the biggest fucking scowl, "what are you going to do about this?" He was sort of justified, considering this was a payed and semi-expensive service we offered, but holy shit the amount of fire in all three of them. Anyway, it came down to me figuring out how to merge facebook pages, but they eventually left as clients. Is this my fuck up? Is it my company's? Is it theirs? I don't know but that was probably the most awkward meeting ever. Don't know if it comes across through text but the anxiety was pretty real. Fuck.
tl;dr Tech support jobs are a really fun and exciting entry level position I recommend everybody apply for if they're starting out in the tech world! You'll meet tons of cool people and every day is like a new adventure.2 -
When my manager, blatantly miscommunicated several things to me a couple of years ago, and scapegoated me by saying a comment I NEVER once heard said about me, in any context ever, "you communicate badly-- you need to communicate better", I took it seriously.
Fast forward, two years later. I'm doing wonderful at my job, yet I cannot get over that incident. I thought about it some more. Why did she say that to me? Why did she address it to me after her mistake? Why was she not aware of the real reason I missed the meeting?
Out of all useful bits of knowledge I gathered over the years, it's kinda comical that psychology came in the most handy at the workplace. There's very little to be gained from trying to psychoanalyze strangers, friends, and family... but it's almost saved my life at the job.
You see, if I attack an approach even in the most formal tones, or even worse, defend my approach, there's nothing coming from that. The situation now becomes my situation. When I become "aware" of the truth of the situation I become able to control the situation, not just myself. That way, you're not in a fisticuff fight with your boss, and you are not left defeated by the situation. Exercising control of the situation in such a manner that they are left defeated by the situation, not by you directly, is the only way you can win as an employee.
Any other way, you'll get under-appreciated, underpaid, overworked, overlooked, etc.
So, my boss at the time, was defeated by the situation of her being a bad leader; and instead of clarifying those feelings to me or ignoring them entirely... she validated her false self using her real emotions.
You can only reverse that, by developing fake emotions, to display a real self.
They can't blame you, and when they feel self-defeated, they cannot pretend it was you who caused it (bringing it back to a sane level of reality). They might rage if they're childish but it will not cause a single hair in your body to twitch because you did not "respond to their email" or "throw someone under the bus for their convenience", the situation did, they beat themselves by attacking you while the situation came down on them.
If I had to explain I would say that the situation is controlled by creating a mirror of the employee that follows their orders perfectly. That employee won't feel defensive: they already do everything right. The employee is crafted by becoming aware of the teams impacted in the situation and their true intent and creating "the situation", "the owner".
"The owner" reflects to people from the perspective of the situation and not from your own. This way you can't make a wrong move and are not emotionally involved with yourself.
It enables you to emotionally notice others. It also makes you safe, because you have the situation-mirror that's really doing the battling. The situation-mirror eventually creates a situation where the other person starts attacking reality (the situation) instead of attacking you.
Now, it's up to you whether you want to use that as a way to cooperate with your boss to beat this new reality, or as a way to gain coherence on your reality outside of your boss. I have noticed most people tend to realize this somewhere along the line and retreat and stop fighting, and quit their jobs.
I've been doing this in a corporate environment for a couple of weeks. I have already become greatly stressed and subjugated by the company for which my company works for. 20 of them sit here every day and devalue everything. Yet.... They're completely incompetent, spoilt, lazy and worst of all, they control how the software is being created. There isn't a single person on their side responsible for their requests to make sense and work with each other. So you can imagine how much blame they need to assign to us devs. They don't know what they want but want something anyway and then they'll see if that's what they want but everything under the tightest deadline possible. They're all clients and they all escalate to the board of directors any bad word directed at them. So you can imagine the narcissism that develops in that environment.
I have made them argue with reality and self-defeat numerous times. They have now started to back off and are being more polite and courteous. They have also not escalated anything anymore. Just as I was faking "happy" while I felt intimidated by them. I have not committed a single angry act and yet they are not feeling superior anymore. The reality of the situation is that we need to make a software and if you make them battle this instead of battling you, they can't beat you.6 -
(Part 1/2?)
Ohhh my god am I furious and this one's a gem.
Also I'm gonna namespoil all of the entities in my post. If this is against rant rules I'll reframe it.
So the story starts over an year ago. Me, being in a bad place, where I couldn't do a job due to external issues, wanted to try out an internship. Thought I could pull off a 5 hour shift and then attend to my problems.
THE INTERNSHALA ARC:
I apply to a bunch of applications on Angel, Internshala and Indeed.
I was contacted by a few handful of these places. One of them was called "ARCHITECTA SOFTWARE SOLUTIONS". These guys had arranged an online aptitude test for me which I promptly took.
I looked up this company and they seemed like a pretty okay big firm from the outset but didn't have many reviews on Glassdoor and likes of such. (first red flag). Post aptitude test, I was quite sure I fucked up and wouldn't get further contact. Surprisingly, a person from the company sends me his Whatsapp number over chat and asks me to save it. The message is worded like a bulk email (Starting with Hello everyone!!) which I thought was quite odd since the interaction from these platforms has always been a person-to-person contact for me. Since Internshala showed that only around 40 people applied for the position I was quite intrigued but attributed this to my lack of exp in internship operations.
THE WHATSAPP ARC:
I was contacted by the number on WhatsApp saying that they'd be interested in moving forward and I gave them my work experience details.
The person sends me over a development assignment to complete within a few days. The assignment consists of massive scope of details. I'm talking production level concept and implementation. Asks to me implement a custom emotion detection CV model (worded as "emotion camera" lmao), generate a 3d model (specified nowhere and expects to implement a mono-ocular system for the curious) and deploy it over AWS with a website to go along with it and also host that. The website should contain a VR ("360 rotatable") view that can explore the depth-map ("not worded as depth-map") of the face. My first assumption was that they had picked this work up for outsourcing and didn't bother to chip off parts so as to create an assignment out of it (I know very optimistic).
So I shoot it at him on WhatsApp asking which parts of the assignment should I do?
Him: So, which parts CAN you do?
I thought of it as an HR thing.
Me: I could do most of it but given the time-frame of the assignment and my applied position as a web developer it is perhaps out of scope for my application.
Him: Don't worry about the assignment. You can submit when you complete the whole assignment.
I was visibly angry over the stupidity of this man.
Me: This task is a Full-Stack + CV + VR task. It will take over two months to get working. Am I supposed to work on it for that long for an assignment?
Him: Okay just do the basic functionalities like add to cart. But also try to do the camera thing before next week.
At this point I'm sure that they are having trouble handling an eager client and they're offloading work to interns. So I do only the backend and minimal frontend and submit the assignment (a 2 day job done over a weekend).
Nothing. Empty. No messages since then. I tried sending in a Whatsapp message on the application and how to proceed. Then, if I could get to know if I have been rejected. Nothing.
And all this time I can clearly see the account is active as it pushes pretentious motivational quotes over it's Whatsapp status.3