I hate having to deal with our IT service desk. Every time it takes enormous energy to get to the right people and make them understand that no, you are not an idiot, but you actually have a technical issue.

Sure thing they do have a few competent nice folks there too I've gotten to know over time and they indeed have to deal with a ton of dumb non-tech savvy idiots on a daily basis. However, if my job title mentions "software" and "engineer" they should at least assume I'm an idiot in tech. Or something. Every single time I need to open a ticket, even for the simplest "add x to env y", I need to quadruple check that the subject line is moron-friendly because otherwise they would take every chance to respond "nah we can't do that", "that's not us", or "sry that's not allowed". And then I would need to respond, "yes you do:) your slightly more competent colleague just did this for us 2 weeks ago".

Now you might imagine this is on even another level when the problem is complex.

One of our internal apps has been failing because one of the internal APIs managed by a service desk team responds a 500 status code randomly but only when called with a specific internal account managed by another service desk team.
(when I say "managed by", that doesn't mean they maintain it, it just mean they are the only ones who would have access to change something)

Yesterday I spent over a fucking hour writing a super precise essay detailing the issue, proving a million times it's not on our end and that they need to fix it. Now here is an insight to what beautiful "IT service" our service desk provides:

1) ticket gets assigned to a "Connectivity Engineer" lady

2) few hours later she responds and asks me to give her the app and environment IDs and grant her access to those
(naturally everything in my email was ignored including these two IDs)

3) since the app needs to be in prod for the issue, I make a copy isolating the failing part and grant her access to the original "for reference" and the copy to play with

4) few hours later I get an email from the env that some guy called P made changes to the actual app, no changes to the copy
(maybe they immediately fixed the app even though I asked them to only touch the copy)
I also check the env and the live app had been shared with another 2 people giving them editing rights:)

5) another few hours pass and the lady responds that she had been chatting with P (no mention of who tf that guy is) and that P has a suggestion that might work and I should test it, "please see screen shot" for details:

These motherfuckers sent me a fucking screenshot of the env config file where "P has edited a few parameters" that might help. The screenshot had a 16 line part of the config json with a bunch of IDs and Base64 params which HE EDITED LOCALLY.

Again, because I needed a few iterations to realise what I've just witnessed:
These idiots modified some things in the main app (not the copy) for hours. Then came to the conclusion that the config needs some IDs and params updated. They downloaded the config json. Edited it locally. Did not fucking upload it back to the main or test app. Did not test it live. Did not CC in or direct the guy with changes to me. Did not send me the modified config file. Did not even paste the new IDs into the email. But TOOK A FUCKING SCREENSHOT OF THE MODIFIED FILE AND SENT THAT SHIT TO ME. And then had the audacity to ask me to test it when they had access to it and that's literally their fucking job.

I had to compare the fucking screenshot to the live config file and manually type in the changes.

And no, it still doesn't work. And Now I have to get back to them showing it still fails the same way but I just can't deal with these people. Fuck. Was hoping by the time I write it all down it'd be better, and it does feel a bit better, but I still need to get this app fixed. And I can only do it through these... monkeys. I just can't. Talking to these people drains my life energy... I'm just sad.

Honestly, school is useless for me as of right now. I know I should be well rounded and stuff, but do I honestly need to know the symptoms of cervix cancer while going into a tech career? My eyes have been set on tech for my whole life, ever since I left the womb, and I know that if I do switch careers, it'll be from comp sci to cyber security not from IT to med school...

I feel like I could really be devoting my time towards something better than writing a 5 page essay on a healthy food choice.

Every night I think to myself, "You know what, I'm going to lock myself in a room and write bash scripts all day" but then I wake up in the morning, and remember I have to take a quiz on reproductive systems, learn about the procedure of organ donations for driver's ed, write 2 paragraph definitions of vocab words, and read a book about communism.

The most useful thing I learned last year, was how to efficiently navigate the java API, and that's something you don't even learn, you just encounter it. Schools need to start having more specific specialties and stop enforcing knowledge of pointless topics.

I'm not saying to remove all core classes and stuff, I'm saying why waste space in our brains with something we won't use ever again? I get it, some people don't know what career they're looking for yet so you can't make them choose, but it honestly sucks some serious ass that I can't learn what I want to at school, and as a matter of fact, I can't even learn at home, because they're filling my schedule with pointless work because they feel that they have to fill our time somehow.

Point of this long ass rant is: Why lock yourself in a room and learn about something if it isn't something you want to learn about? The space in our brain is finite enough, why can't it be filled with things we're interested in rather than things that will only be used to get good grades in the future then overwritten with useful knowledge. Same thing with time. We have a very finite amount of time in a day, and now that I think of it, a lifetime. Why spend it on something that doesn't, and never will, make your life enjoyable?

So last semester for my English class, I had to learn a "new skill" and write an essay [the final] about it. So naturally instead of taking the time to learn something new, I just slapped together a c# (in which I'd say I'm already fluent) calculator app with winforms.

When it came time to present my "new" skill to the class, everybody was overimpressed. Then at the end of my little presentation, one guy goes "Oh! Is that all done in HTML?".

Without giving it a thought, I instinctively replied "No, it's a programming language". He just looked so confused after that.

I created a comprehensive, fundamental guide to privacy:
- it's eternal — new apps come and go, but while the internet and our computers are the way they are, the guide works and needs no adjustment;
- it's permissive — you don't need to live in the woods. Yes, some services should not be used as-is, but you may still enjoy their content;
- it's easy — yes, it requires your typical content consumption to be somewhat altered, yet there are no taboos.

Content and medium aren't the same. Instagram stories have fundamentally nothing in common with Instagram itself.

There is no inherently bad or harmful content.

My search for privacy is over. Not anymore is it an uphill battle. Yes, I can do a finite number of things to achieve privacy once and for all. No, this doesn't limit my content consumption.

I'm going to write a complete essay. Stay tuned.

My essay company wants to add new sections to our company website.
I`m wondering if it`s difficult for programmers to write essays and do you actually need it.
No spam, just gathering opinions. Thanks