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Soft phones are better than webphones because soft phones use SIP...an hour long discussion ensues. Sigh.9
Depressed since yesterday.
Updated all our clients Dialers. Stellar performance. Suddenly one of 15 can’t hang up three way calls.
It’s one of our biggest clients. And they just started. We upgraded the dialers so the answering machine detection would improve for them and it did, along with vast performance upgrades as well. Suddenly, this issue.
2 days in they pull the plug until we fix it. The issue is sporadic and we cannot reproduce. No one else is having the issue. I can’t even debug it properly as it’s a third party dialer with no customizations on it. I found out where the error is, but no idea the workflow they got it to happen with or why. It’s so frustrating. It happens using the dialer native interface, and our integration via api calls. The channel doesn’t get sent to the command for some random reason, and only sometimes.
So even if it’s fixed they don’t trust the system. Now they are losing the full integration we have with the crm and dialer and it’s going to be a mess of data for them. All because of this one issue. They love the CRM though...
If they had just stayed on one more day I’m sure I could have found it. Now I have to play forensic scientist and look through old data, without being able to see the client code that was causing the issue.
Just threw some cash down to be able to talk to the dialer engineers and hopefully see what’s up. What a nightmare. And I have so many other projects for the platform due so soon...
Sigh. Super depressing.1
Needed money for my company, not enough clients to support business on SaaS alone. Took on a 5k / month job building a platform that competes with my SaaS (more niche, less generic). Also sign up new client who that company's owner is part owner onto my current SaaS. Win / Win?
I do a lot of custom work to my platform to fulfill their needs, which is why I ran out of time for the 5k / mo project. I did these customization for free. Losing money to keep client, but also improving my system.
Work gets busy, I need to drop the 5k project. Client is upset I am working more on his other company (he is not majority owner). I return 1 month of funds to the owner and say I cannot continue.
Owner threatens to make other company that he is part owner stop working with my software if I do not complete project. Blacklisting...great. I agree to work with an overseas developer to do it and PM it for 3 months at least. Making nearly nothing from it (now 1k / month for PM), working nights to deal with India, losing sleep...
Other company suddenly folds due to conflict of egos with that SAME owner. Users drop from 16 to 1. I drop the project, no more strong arming me. Everything is a loss, all effort and money lost for nothing. Bad bet..however...
Owner becomes 100% owner of the other company, and of the software company. I transition him to PM his own project, he still uses my software because It doesn't, nor will it, ever do what the one he is building does. Also, partners from previous company break off and use my software again. New Client. #profit.
But holy hell was it stressful in the interim. People's business tactics are disgusting. Stay calm, play it neutral. Win. Sometimes you have to do what you don't want to do in order to succeed...at least for a little bit.
I was so scared that how he screwed his partners he would screw me over as well if I built one of the modules I have planned for my System, but haven't done yet.
If I did it for him first and then built my own (totally diff codebase) I really didn't want to run into any legal issues considering the schematics he has now are mine, but I didn't finish that part of the system for him. He is obivously highly competitive. Even though he wanted me to, and still does, want me to run his company for him.
Who knows, maybe in the future. To be CTO / COO of two SaaS CRM's in the same space may make sense. But I will never sell my software to him or partner with him. Too much drama. Avoid the drama. Be careful out there fellas.
If you are a creator, people will take advantage of you in every way imaginable. Read the fine print, read the people, document everything. Don't put yourself at risk.
Not really a Rant but:
My Productivity Method:
1. Nootropics (Nootrobox Daily, Sprint for 6+ hour work/focus periods)
2. Ketogenic Diet (Ridiculous Energy, Amazing Food Choices, No Crashing, No Cheating!)
3. Moderate Exercise
4. Get Lit (Partying) once a month at least, hard liquors.
5. Nicotine (Vaping 6mg) while coding.
6. Caffeine (Bulletproof Coffee)
7. League of Legends breaks.
8. Weekly Cigar Social with other professionals.
Balance Vice with Virtue is a great combination for getting stuff done.
What keeps you going?2
Writes 4 years worth of CRM code.
Forgets TimeZone Support.
1 Week later, supports TimeZone.
Client: Can you put all the add on products we sell into the MDSL (Master Daily Sales Log)
Why aren't you adding them to the new console system? It allows you to add them and tracks all actions on the sale.
Client: The Health Agents don't know how to do that, and I think the manger hasn't added them into the system....yup he didn't add them.
Me: So how are you tracking the addon products you are selling?
Client: I don't know. Can you just add them to the MDSL.
Me: I wrote the console system to replace the MDSL, why are you using the spaghetti code system I wrote 8 years ago?
Client: They like it better because of this one report they use.
Me: I rewrote that report for the new system and it even gives more info.
Client: But the owner doesn't trust it, because it shows conversions and sales instead of just sales.
When the overseas coder decides to add an external jQuery resource when it's already included (and loaded) in Wordpress and proceeds to mix $ with jQuery calls online throughout the site....
Feels like I'm battling anxiety lately. Always tons of projects to work on and they seem so easy, but getting round to them feels harder and harder. Anyone else have this issue? How do you deal with it. Cigar seems to have helped today...3