I just spent an hour debugging my company's web app. More specifically, I was trying to fix a bug that made a label on a comment I just made say "Posted 3 days ago".

After confirming timestamps on the server are correct with a calculator, fiddling around with the js debugger, and ruling out weird timezone-related shenanigans, I came to a conclusion.

The bug was in fact sitting, quite comfortably, between the chair and the keyboard.

Yesterday I had moved the date on my computer roughly 3 days into the future, because I was testing out some unrelated code that was dealing with Redis, and I wanted to expire all of the keys stored inside of it.

Don't blame me, my parents told me I had fallen onto my head as a child.

I was in college studying stuff I couldn't care less about and had a job that was consuming me. A couple of colleagues and I then decided to open our own company. Four years of sleepless nights later, all colleagues left. I had lost touch with family and friends, had lost a girlfriend and had been left with all the company's debt to pay. Going back to my old career seemed like the only option, but I couldn't let me sabotage myself again. I sat my butt in front of my sister's computer and downloaded every coding class I could get my hands on. Getting used to sleep deprivation helped. Eventually I built my first app and landed my first freelance job. All hat in hand, I told this company I didn't have much experience and they told me they'd hire a senior developer as well. It was on a Sunday morning, at 4am, with the deadline breathing down our necks, that the senior developer had jumped ship and the company asked me if I could take over the project. That moment I realised it's all about being competent. That moment I knew I could do this.

Indian web dev companies suck ( for developers )

when I finished 3 year grad program in computer application here in my country (India), I thought life's gonna be fun working as a developer. Oh boy, I was so wrong.

I started out working for a small service based IT company, followed by 2 more. I realized really quickly that they're nothing short of a scam. If your company's only agenda to somehow survive in the market and showing no signs of growth in 8 fucking years, then I'm sorry you're working for scamsters.

Now I'm not saying that all of them are alike. But most of them sorta are.

They don't give a shit about quality, not one bit. Quality means no money in the short run. And they haven't been able to develop any strategy to deal with that. Hence, no growth.

They promise 100 things on their website but only provide shitty services in 10.

There is no pair programming, no code review, no code quality check, no architect, no database designer. They won't give you extra time to write test cases. They use git as a storage device.

They don't put their developers (especially the ones who are learning) under any sort of managed development framework to ensure smooth work.

At the end of the day, their main objective is to somehow NOT deliver a project but finish a milestone and make money out of it.

After cashing out for a milestone, they want you to put your current project on hold and start working on a new project until you have like 10-15 projects in the pipeline and you're severely overwhelmed and you just wanna fucking QUIT.

They would say YES to literally every fucking thing, only to disappoint the client later.

I can't believe someone in the US, or UK thought it'd be a good idea to approach these companies
for their brand new app ideas. They're so fucked.

They're rarely finishing any project.

I'm sorry if I hurt your feelings. I had to get it out of my system.

Disclaimer: Long tale of a tech support job. Also the wk29 story is at the bottom.

One time I was working tech support for a website and email hosting firm that was in town. I was hired and worked as the only tech support person there, so all calls came in through me. This also meant that if I was on a call, and another one came through, they would go straight to voice mail. But I couldn't hang up calls either, so, sometimes someone would take up tons of time and I'd have to help them. I was also the "SEO" and "Social Media Marketing" person, as well; managed peoples' social media campaigns. I have tons of stories from this place but a few in particular stick out to me. No particular order to these, I'm just reminiscing as I write this.

I once had to help a man who couldn't find the start button on his computer. When I eventually guided him to allowing me to remote into his computer via Team Viewer, I found he was using Windows XP. I'm not kidding.

I once had to sit on the phone with a man selling Plexus Easy Weight Loss (snake oil, pyramid scheme, but he was a client) and have him yell at me about not getting him more business, simply because we'd built his website. No, I'D not built his website, but his website was fine and it wasn't our job to get him more business. Oh yeah, this is the same guy who said that he didn't want the social media marketing package because he "had people to hide from." Christ.

We had another client who was a conspiracy theorist and wanted the social media marketing package for his blog, all about United States conspiracies. Real nut case. But the best client I've ever had because sometimes he'd come into the office and take up my time talking at me about how Fukushima was the next 911 and that soon it'll spill into the US water supply and everybody was going to die. Hell, better than being on the phone! Doing his social media was great because he wanted me to post clearly fake news stories to his twitter and facebook for him, and I got to look at and manage all the comments calling him out on his bullshit. It was kinda fun. After all, it wasn't _me_ that believed all this. It felt like I was trolling.

[wk29] I was the social media and support techie, not a salesperson. But sometimes I was put in charge _alone_ in front of clients for status meetings about their social media. This one time we had a client who was a custom fashion-type person. I don't really remember. But I was told directly to make them a _new_ facebook page and post to it every day with their hot new deals and stuff. MONTHS pass since I do that and they come in for a face-to-face meeting. Boss is out doing... boss things and that means I have to sit in with her, and for some fucking reason she brought her boyfriend AND HER DAD. Who were both clearly very very angry with me, the company, and probably life. They didn't ever say anything at first, they didn't greet me, they were both just there like British royal guards. It was weird as fuck. I start showing them the page, the progress on their likes goals, etc etc. Marketing shit. They say, "huh, we didn't see any of these posts at home." Turns out they already had a Facebook page, I was working on a completely seperate one, and then the boyfriend finally chimes in with the biggest fucking scowl, "what are you going to do about this?" He was sort of justified, considering this was a payed and semi-expensive service we offered, but holy shit the amount of fire in all three of them. Anyway, it came down to me figuring out how to merge facebook pages, but they eventually left as clients. Is this my fuck up? Is it my company's? Is it theirs? I don't know but that was probably the most awkward meeting ever. Don't know if it comes across through text but the anxiety was pretty real. Fuck.

tl;dr Tech support jobs are a really fun and exciting entry level position I recommend everybody apply for if they're starting out in the tech world! You'll meet tons of cool people and every day is like a new adventure.

Hey Citrix:

FUCK YOU.

Learn to make an accessible log in page you fucks.

Maybe instead of vague fucking "you're user name and password is wrong" say things like "your account is locked because we somehow decided we don't like your password anymore. . . . without telling you"

Fucking 2 hours of my day wasted trying to log into my company's VM because first it wouldn't take my password (that I've had for over a month and doesn't expire for another month) over and over again. I changed it, logged in. Got up to do something that'd take less than 5 minutes. And OF COURSE the people who set up the VM made them log you out if you're gone for more than 3 minutes (fuck that guy too). Come back to a log in screen and it won't accept my new password.

Change it again. Except this time it won't accept my new password because it's "like my old password." It is in that it uses the alphabet and numbers, but it's also different in that those alphanumeric characters are LITERALLY DIFFERENT IN EVERY PLACE. I finally get it to accept a new password.

I'm also loving the whole "answer these security questions that literally anyone who does minimal research on you can answer" before I get to change my password. Yeah. Because finding my mother's maiden name or the city I was born in is so fucking hard. Literally impossible to find out what my Dad's dad's name is. Shit like that isn't publically available. Nope. Why the fuck are we still using "security" questions?

I log into Citrix again. And it takes me to . . . the log in for Citrix.

There is no word in elvish, entish or the tongues of men for this stupidity.

Fuck Citrix. Fuck the people behind the password manager (Aviator or something like that), and fuck whatever administrator setting turns my computer off due to inactivity in such a stupid short amount of time. 10 minutes, 15 minutes, that'd be fine. But it's more like 3 or 5, like wtf.

Yesterday while we finished having breakfast, the receptionist from the office approached us and said: "Guys, the company mail does not work! We lost the domain! They forgot to pay the bill!" and we all see each other's faces confused.

I don't like to link the work email on my personal phone, so I open the company's page on the phone and for some reason a DNS error appears. oh boy!

We all go crazy ass to the computers to see the mail and we can use it normally, my computer opens the company page normal, we send emails between us and everything works well…

I ask the receptionist if the test emails arrive and she says "No, I cannot even open the mail". (hmmm) I go to see what happens and she says "Look!" I see a label on the login page: "your password was changed 16 hours ago" (facepalm) I ask her if she have changed the password and she say NO. So I ask the support guy if he can reset her password and that's it. Magic, magic!

In the end we remember that not all of us have the same "computer knowledge" and discovered that the company's website only works if you enter “www”, very good custom software company! Very good!

Oh boy, this is gonna be good:

TL;DR: Digital bailiffs are vulnerable as fuck

So, apparently some debt has come back haunting me, it's a somewhat hefty clai and for the average employee this means a lot, it means a lot to me as well but currently things are looking better so i can pay it jsut like that. However, and this is where it's gonna get good:

The Bailiff sent their first contact by mail, on my company address instead of my personal one (its's important since the debt is on a personal record, not company's) but okay, whatever. So they send me a copy of their court appeal, claiming that "according to our data, you are debtor of this debt". with a URL to their portal with a USERNAME and a PASSWORD in cleartext to the message.
Okay, i thought we were passed sending creds in plaintext to people and use tokenized URL's for initiating a login (siilar to email verification links) but okay! Let's pretend we're a dumbfuck average joe sweating already from the bailiff claims and sweating already by attempting to use the computer for something useful instead of just social media junk, vidya and porn.

So i click on the link (of course with noscript and network graph enabled and general security precautions) and UHOH, already a first red flag: The link redirects to a plain http site with NOT username and password: But other fields called OGM and dossiernumer AND it requires you to fill in your age???
Filling in the received username and password obviously does not work and when inspecting the page... oh boy!

This is a clusterfuck of javascript files that do horrible things, i'm no expert in frontend but nothing from the homebrewn stuff i inspect seems to be proper coding... Okay... Anyways, we keep pretending we're dumbasses and let's move on.

I ask for the seemingly "new" credentials and i receive new credentials again, no tokenized URL. okay.

Now Once i log in i get a horrible looking screen still made in the 90's or early 2000's which just contains: the claimaint, a pie chart in big red for amount unpaid, a box which allows you to write an - i suspect unsanitized - text block input field and... NO DATA! The bailiff STILL cannot show what the documents are as evidence for the claim!

Now we stop being the pretending dumbassery and inspect what's going on: A 'customer portal' that does not redirect to a secure webpage, credentials in plaintext and not even working, and the portal seems to have various calls to various domains i hardly seem to think they can be associated with bailiff operations, but more marketing and such... The portal does not show any of the - required by law - data supporting the claim, and it contains nothing in the user interface showing as such.
The portal is being developed by some company claiming to be "specialized in bailiff software" and oh boy oh boy..they're fucked because...

The GDPR requirements.. .they comply to none of them. And there is no way to request support nor to file a complaint nor to request access to the actual data. No DPO, no dedicated email addresses, nothing.

But this is really the ham: The amount on their portal as claimed debt is completely different from the one they came for today, for the sae benefactor! In Belgium, this is considered illegal and is reason enough to completely make the claim void. the siple reason is that it's unjust for the debtor to assess which amount he has to pay, and obviously bailiffs want to make the people pay the highest amount.

So, i sent the bailiff a business proposal to hire me as an expert to tackle these issues and even sent him a commercial bonus of a reduction of my consultancy fees with the amount of the bailiff claim! Not being sneery or angry, but a polite constructive proposal (which will be entirely to my benefit)

So, basically what i want to say is, when life gives you lemons, use your brain and start making lemonade, and with the rest create fertilizer and whatnot and sent it to the lemonthrower, and make him drink it and tell to you it was "yummy yummy i got my own lemons in my tummy"

So, instead of ranting and being angry and such... i simply sent an email to the bailiff, pointing out various issues (the ones

TIL one does not just pacman -Rc openssl.

Most fun way to fuck up arch linux since rm -rf /. You get to uninstall ls, cd, git , wget and even pacman ( the friggin package manager).

I'm not even mad. Amazing

Using the company's desktop computers to solve cryptographic puzzles (like mining) on the company's computers while the boss and someone from the IT were asking to have a look on the machine after one guy already snatched my keyboard.

Very scary moment indeed but surprisingly it turned out: the real reason why they came was because a techadmin recently removed a shared system account but some faulty clients kept flooding the servers with outdated login credentials which also triggered mass SMS on the mobile devices.

Luckily I could somehow take an opportunity to remotely call the script which pulled the emergency brake which I prepared to shut down everything. Close call.

Nowadays I think it itsn't worth to take the risk just to do something that could also be done with the own home computer even it takes five times longer.

The following piece of advice will be for those aspiring for an IT service desk position:

When companies are looking to hire service desk agents, they're primarily looking for socially skilled people with strong communicative skills, rather than primarily technically skilled people. When I first joined the IT world, I went on different interviews for that position and across all of them there was one truth: all the interviewers were eyeballs-focused on my social and communication skills and a mere thin layer of technical skills was required (depending on how technical the service desk). In fact, I immediately got aggressively dismissed twice for two of those when I filled in a Myers-Briggs personality test according to my Sheldon-type personality (selfish, condescending etc). Conversely, when I applied for a new position and I faked that test into answering everything focused positively on the social aspect, I was an immediate top candidate.

Here's a definition from the ITIL Foundation course, chapter Service Management: Because of how lateral the function of the service desk has become today (not only used to solve technical issues, but also company-wide issues), the most important and valued skills when hiring a service desk agent are fully focused on empathy and soft skills and none of those are technical skills. This is because the service desk has people that are the front window of your company and thus you can't make social mistakes as to protect your company's reputation. That risk has to be minimized and you need the ideal people. The people who in fact solve the technical problems are behind a back-office and they are contacted by the service desk agents.

In the beginning, when I did my first service desk job, I also thought: "Oh, I'm going to have to convince them I'm this technical wizard". In the end I got hired for being able to explain technology in human language and because in the interview I successfully communicated and explained ideas to both the team manager and the CEO, not because I knew what goes on inside a computer. This is a very important distinction.
My friends have also been in service desk positions and ironically they were the most successful when they were empathetic slimeballs (saying: "of course, anything for you" while not meaning it, constantly making jokes), rather than people with integrity (those got fired for telling the customer they were wrong while being unfriendly).

I hope this helps.