Thoughts on forced emergency support?

I am with a company I generally like a lot but there are some things I generally despise about it. Like forced emergency support.

I am not good at it, I don't claim to be.. I generally struggle with anxiety, stress and depression, I specifically avoid roles that require on-call service .. I'm a senior level software engineer.

I find it very frustrating to be expected to be on-call from 7-7 in support of infrastructure I did not architect, did not code and basically know nothing about. They provided me with a ten minute discussion about ops genie and where to find internal support articles for my training and that's about it.

Last night I received an ops genie alarm and acked it as I was instructed to do, I went around the system looking for the alarm cause and basically had no idea what to do except watch our metrics graphing praying there wouldn't be an outage. Fortunately the alarm was for our load balancer scaling operation, it was taking a bit longer than usual ... Sigh of relief. Stay up til 6am and fall asleep..

Wake up to a few messages from various people asking why I didn't do this and that and it took me every inkling of my being to remain cordial and polite but I really just wanted to scream and say a bunch of shit that would probably get me fired.

What the actual fuck?

Why expect someone that has no god damn clue what they are doing to do something like this? Fuckin shit training and no leadership to mentor me and help me get better at this role, no shadowing, no regiment ..

#confused and #annoyed

Thoughts? Am I a bitch? Is it unreasonable for me to expect my job duties stay in line with what I'm actually good at!?

Thanks.

So we've had a new guy on our team for over 6 months now... Been training him up doing shadowing.... Training courses... Study time... The works...

He didn't have the specific skills for our team but had 2 degrees, lectured at uni... Seems VERY smart......

Yet he still has barely grasped the basics..... When experienced people talk about challenges they've had he tries to suggest what they do... Constantly raising 'problems' with ways of working but offers no solutions and never collaborates on how we can fix it......

He avoids doing practical learning and thinks he can learn the job from reading docs... .. Sigh....

Gone almost as far as doing daily check ups on what he's actually doing to make sure he's progressing..... Tough one to crack!

Man I am tired of my company's dogshit software release process.

We have to commit to fucking estimates for 6 months (2 quarters), SQA shadowing dev by 2 weeks, and freaking estimates and work done at the end are not even close. And then we call it a minor release. These shitty estimates are based on requirements that basically say "we want feature x, plz make it work". It's some fucked up agilefall garbage that does not work for shit.

We rush like motherfuckers during the final weeks because estimates are bullshit but we are still expected to be done with every story points which somehow are days instead of other better metrics.

I swear this fucking bullshit has been designed by the board so they could plan their money entries based on the software release.

The only reason this company actually still holds itself up is because the engineers are good at their job.

Go fuck yourself high management.

So in grade 11 (2 years ago),i had to do something called "job shadowing".basically you choose a profession and you go to a workplace. My cousin (who's in the same SAP industry)got me into this SAP development place.there were like quite a few "developers" but mostly business analysts.they made me learn this (in my oppinion) absolute shit language called ABAP which I found to be mostly glorified SQL . First I had to just create a small program which I did in like a few minutes after my mentor taught me the basic commands but you have to learn alot of module numbers and other shit.and guess what ,I remember I had to end one liners with a damn full stop,seriously fucking irritating.
So,worst dev technology I've worked with ever is SAP.Bad thing is my cousin and my uncle are really trying to take me into that bullshit SAP shit of theirs but I always refuse.will never step my foot into a SAP development job ever.

I'm gonna be job shadowing some programmers to see what it's like first hand in the field soon! Its my senior year and it'll count as a field trip for my school so I won't get counted absent!!