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Search - "oncall"
Have a company wide incident happen during on call
Say you're rolling back a change in a service that might have been the cause
Have someone laugh and say that change was just a new endpoint and completely unrelated
Have a senior director point out the code change that was the issue
Embarrass yourself in front of the entire company (it impacted everyone)
But hey atleast it wasn't my change8
Thoughts on forced emergency support?
I am with a company I generally like a lot but there are some things I generally despise about it. Like forced emergency support.
I am not good at it, I don't claim to be.. I generally struggle with anxiety, stress and depression, I specifically avoid roles that require on-call service .. I'm a senior level software engineer.
I find it very frustrating to be expected to be on-call from 7-7 in support of infrastructure I did not architect, did not code and basically know nothing about. They provided me with a ten minute discussion about ops genie and where to find internal support articles for my training and that's about it.
Last night I received an ops genie alarm and acked it as I was instructed to do, I went around the system looking for the alarm cause and basically had no idea what to do except watch our metrics graphing praying there wouldn't be an outage. Fortunately the alarm was for our load balancer scaling operation, it was taking a bit longer than usual ... Sigh of relief. Stay up til 6am and fall asleep..
Wake up to a few messages from various people asking why I didn't do this and that and it took me every inkling of my being to remain cordial and polite but I really just wanted to scream and say a bunch of shit that would probably get me fired.
What the actual fuck?
Why expect someone that has no god damn clue what they are doing to do something like this? Fuckin shit training and no leadership to mentor me and help me get better at this role, no shadowing, no regiment ..
#confused and #annoyed
Thoughts? Am I a bitch? Is it unreasonable for me to expect my job duties stay in line with what I'm actually good at!?
How does on-call work for your company? Our product is mostly used in the US so any pages we get are mostly in the US time. Despite that, our team has US and EU folk and me (an EU folk) am expected to wake up middle of the night for any pages that occur. I consider this a really shit model not just for employees but for the business, but I wanted to know if this is common and I'm just not seeing the point of this.20
Been 6 months at this one company and still don't have a good grasp on many things, I'm also almost absolutely useless in oncall and always loop in someone else, it's like my brain just afks.
I'm sure everyone has that one dumb Dev on their team, guess it's me this time, I can sense the annoyance from my teammates by my stupidity so far, there's just so much to learn about domains and specific things that only come up when things break, idk how to gain proper knowledge without someone babysitting me and Its shit for someone to do that (I'm not a junior Dev)14
I've been sleeping through midnight pages.
How do ya all manage to wake up for pages? I have my phone on full volume at night and I still sleep through them4