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Search - "indian tech support"
Fun drinking game.
1. Phone Indian "Tech Support"
2. Drink every time they "E for echo" or some variant of that.
3. Finally tell them your using Linux.
4. Hang up.
5 Rinse and repeat.2
TLDR: crappy api + idiot ex client combo rant // devam si duška
I saw a lot of people bitching about APIs that don't return proper response codes and other stuff..
Well let me tell you a story. I used to work on a project where we had to do something like booking, but better..crossbreed with the Off&Away bidding site (which btw we had to rip off the .js stuff and reverse engineer the whole timer thingy), using free versions of everything..even though money wasn't an issue (what our client said). Same client decided to go with transhotel because it was sooooo gooood... OK? Why did noone heard of them then?
Anyhow, the api was xml based.. we had to send some xml that was validated against a schema, we received another that was supposed to be validated againts another schema.. and so on and so on..
The API docs were nonexistent.. What was there, was broken English or Spanish.. Even had some comments like Add This & that to chapter xy.. Of course that chapter didn't even exist yet. :( And the last documentation they had, was really really old..more than a year, with visible gaps, we got the validation schemas not even listed in the docs, let alone described properly.
Yaaay! And that was not everything.. besides wrong and missing data, the API itself caused the 500 server error whenever you were no longer authenticated.
Of course it didn't tell you that your session was dead.. Just pooof! Unhandled crap everywhere!
And the best part?! We handled that login after inspecting what the hell happened, but sent the notification to the company anyways.. We had a conf call, and sent numerous emails explaining to them what a 'try catch' is and how they should handle the not authenticated error <= BTW they should have had a handled xml response for that, we got the schema for it! But they didn't. Anyhow, after two agonizing days talking back and forth they at least set up the server to be available again after the horrified 500 error. Before, it even stopped responding until reset (don't ask me how they managed to do that).
Oh yeah, did I mention this was a worldwide renown company?! Where everybody spoke/wrote English?! Yup, they have more than 700 people there, of course they speak English! <= another one of my ex clients fabulous statements... making me wanna strangle him with his tie.. I told him I am not talking to them because no-one there understood/spoke English and it would be a waste of my time.. Guess who spent almost 3 hours to talk to someone who sounded like a stereotypical Indian support tech guy with a flue speaking Italian?! // no offence please for the referenced parties!!
So yeah, sadly I don't have SS of the fucked up documentation..and I cannot post more details (not sure if the NDA still holds even though they canceled the project).. Not that I care really.. not after I saw how the client would treat his customers..
Anywayz I found on the interwebz some proof that this shitty api existed..
picture + link: https://programmableweb.com/api/...
SubRant: the client was an idiot! Probably still is, but no longer my client..
Wanted to store the credit card info + cvc and owner info etc.. in our database.. for easier second payment, like on paypal (which he wanted me to totally customize the payment page of paypal, and if that wasn't possible to collect user data on our personalized payment page and then just send it over to paypal api, if possible in plaintext, he just didn't care as long as he got his personalized payment page) or sth.... I told the company owner that they are fucking retards if they think they can pull this off & that they will lose all their (potential) clients if they figure that out.. or god forbid someone hacked us and stole the data.. I think this shit is also against the law..
I think it goes without saying what happened next.. called him ignorant stupid fucktard to his face and told him I ain't doing that since our company didn't even had a certificate to store the last 4 numbers.. They heard my voice over the whole firm.. we had fish-tank like offices, so they could all see me yelling at the director..
Guess who got laid off due to not being needed anymore the next day?! It was the best day of my life..so far!! Never have I been happier to lose my job!!
P.S. all that crap + test + the whole backand for analysis, the whole crm + campaign emails etc.. the client wanted done in 6 months.. O.o
P.P.S. almost shat my pants when devRant notified my I cannot post and wanted to copy the message and then everything disappeard.. thank god I have written this in the n++ xD11
I'm of Indian descent and I just stepped into a meeting where some American project managers couldn't understand tech support 's accent. it wasn't them though, because I couldn't understand the guy's thick Indian accent either.2
(I just posted this in a shorter form as a comment but wanted to write it as a post too)
TL;DR, smarts are important, but so is how you work.
My first 'real' job was a lucky break in the .com era working tech support. This was pretty high end / professional / well respected and really well paid work.
I've never been a super fast learner, I was HORRIBLE in school. I was not a good student until I was ~40 (and then I loved it, but no longer have the time :( )
At work I really felt like so many folks around me did a better job / knew more than me. And straight up I know that was true. I was competent, but I was not the best by far.
However .... when things got ugly, I got assigned to the big cases. Particularly when I transferred to a group that dealt with some fancy smancy networking equipment.
The reason I was assigned? Engineering (another department) asked I be assigned. Even when it would take me a while to pickup the case and catch up on what was going on, they wanted the super smart tech support guys off the case, and me on it.
At first this was a bit perplexing as this engineering team were some ultra smart guys, custom chip designers, great education, and guys you could almost see were running a mental simulation of the chip as you described what you observed on the network...
What was also amusing was how ego-less these guys seemed to be (I don't pretend to know if they really were). I knew for a fact that recruiting teams tried to recruit some of these guys for years from other companies before they'd jump ship from one company to the next ... and yet when I met them in person it was like some random meeting on the street (there's a whole other story there that I wish I understood more about Indian Americans (many of them) and American engineers treat status / behave).
I eventually figured out that the reason I was assigned / requested was simple:
1. Support management couldn't refuse, in fact several valley managers very much didn't like me / did not want to give me those cases .... but nobody could refuse the almighty ASIC engineers. No joke, ASIC engineers requests were all but handed down on stone tablets and smote any idols you might have.
2. The engineers trusted me. It was that simple.
They liked to read my notes before going into a meeting / high pressure conference call. I could tell from talking to them on the phone (I was remote) if their mental model was seizing up, or if they just wanted more data, and we could have quick and effective conversations before meetings ;)
I always qualified my answers. If I didn't know I said so (this was HUGE) and I would go find out. In fact my notes often included a list of unknowns (I knew they'd ask), and a list of questions I had sent to / pending for the customer.
The super smart tech support guys, they had egos, didn't want to say they didn't know, and they'd send eng down the rabbit hole. Truth be told most of what the smarter than me tech support guy's knew was memorization. I don't want to sound like I'm knocking that because for the most part memorization would quickly solve a good chunk of tech support calls for sure... no question those guys solved problems. I wish I was able to memorize like those guys.
But memorization did NOT help anyone solve off the wall bugs, sort of emergent behavior, recognize patterns (network traffic and bugs all have patterns / smells). Memorization also wouldn't lead you to the right path to finding ANYTHING new / new methods to find things that you don't anticipate.
In fact relying on memorization like some support folks did meant that they often assumed that if bit 1 was on... they couldn't imagine what would happen if that didn't work, even if they saw a problem where ... bro obviously bit 1 is on but that thing ain't happening, that means A, B, C.
Being careful, asking questions, making lists of what you know / don't know, iterating LOGICALLY (for the love of god change one thing at a time). That's how you solved big problems I found.
Sometimes your skills aren't super smarts, super flashy code, sometimes, knowing every method off the top of your head, sometimes you can excel just being more careful, thinking different.5
While Indian govt. talks about digitizing the country and is pushing ahead with it, their Employee's Provident Fund Org (EPFO) infra is absolutely shit and it's killing small time business that want to help their employees.
You need to add Digital Certs to do just about anything (great security wise) BUT,
The digital sign interface is written in Java Flash, that was dropped by all modern browsers 4 years ago.
The only stable working latest browser for it is Firefox 52 released 3 years ago.
The USB tokens used/supported are all Chinese that don't respect OSS drivers and fork built their own (read Watchdata) with no/shitty and cumbersome linux support (couldn't get it working after 2 nights of trying different versions of drivers).
You still have to run Windows to sign the docs or to interact with EPFO using legacy browsers from 2016
Non Tech problems: EPFO charges 500 Rs/month minimum admin charges, and I pay 1200 Rs PF for my driver. That kind of commission is plain stupid and will make small employers run away from paying PF for their employees.
Any interaction with EPFO is like having to eat thorns. painful, unnecessary bullshit. How useless can someone be building such a system released in 2019?
I just hope they fix it. A simple google search shows there is Web Crypto API for modern browsers. Someone wake these people up. SMH2
Indian tech support just one-uped itself. They're now a web / app development agency.
Why would I even need that? I'm a goddamn webdev myself! They even said they knew that.
For fuck's sake.