The programmer and the interns part 3.

Many of you asked me to keep posting about the interns that I'm responsible for.

I had the intention but never had the time or the energy. Since the interns only kept doing stupid, unthinkable things and just filtering out the good ones is a task of its own.

Time has passed, some interns left us by their choice, others were fired (for obvious reasons). Some stayed loyal and were given permanent positions. New ones joined. I no longer am directly responsible for their wellbeing, yet, somehow I am still their tech-lead and the developer of their tools.

Without further delay,

Case 0:
New guy get's into the internship, has his LinkedIn title set to ‘HTML Technician’.
Didn’t know about the existence of HTML5.
Been building static web pages in the early 2000s. The kind with embedded, inline CSS.
Claims that he is about to finish an engineering degree (sadly I believe him).
Fails the entry level Linux test. Complains about the similarity of the answer options.
Fails the basic web-standars test because "they change so fast, but the foundation is HTML and it's rock-solid!".
Get's caught taking home onions and milk from the kitchen.
Is spotted eating in a restaurant under our offices in his day off. Thrice. He lives a 30 minute drive away and comes here on a bicycle or by bus.
Apparently didn't know that the scrolling wheel on the mouse is clickable.
Said that his PC experience is mostly from his PlayStation (PC = PlayCtation apparently).
Get's fired, says that he'll go to the press. Never does.

Case 1:
Yet another new intern. He seems very eager to learn and work, capable, even charismatic. Has an impressive CV.
Does nothing.
Learns from the "case 0" guy and spends time with him until he is fired.
Comes to work at 8:00 AM and immediately goes to sleep on an office puff. In front of everyone.
Keeps dining alone, without a notice, at different times, for hours. Sometimes brings food into the office and loudly eats it there.
On his evening shifts keeps disappearing for long periods of time. Apparently drinking in the nearby bars and hitting on girls.
Keeps bragging about his success with getting their numbers and rants about those who reject him.
For over a year he fails his final training test and remains a trainee, without the ability to work on a real case.
Not fired yet.

Case 2:
Company retreat. Beautiful, exotic views, warm sun beams, all inclusive package for everyone on a huge half-island.
Simon (he's still with us, now as a true engineer!) brings his MacBook to the beach in order to work and impress all others.
Everybody get's drunk and start throwing huge inflatable balls at each other. One hits his laptop and it immediately is flattened.
Upset Simon is going in circles and ranting about the situation, looking for a solution.
Loses his phone on the beach.
Takes his broken laptop with him while searching for the phone.
Dips the laptop in the river while drunkenly ducking in order to pick a clam.

Case 3:
Still company retreat.
Drunk intern makes out with an employee's drunk wife.
Huge verbal fight. The husband says that he files for a divorce. Intern get's fired.

Case 4:
Still company retreat.
Three interns each take an inflatable swimming mattress and drift with the current. Get found on the other side of the resort three hours later, with red skin and severely dehydrated.

Case 5:
Still company retreat.
The 'informally fired' intern gets drunk again, climbs through a window into a room and makes out with an employee's drunk wife.
Again, gets caught when the husband returns to find a locked door but can see them though the window.

Case 6:
Still company retreat.
We all get ferociously drunk and wander off to the unknown in search of more booze.
Everybody does something stupid and somebody finds Simon's phone.
Simon is lost.
Frenzied horde of drunks is roaming the half-island in search of ethanol and the lost comrade.
Simon's phone get's permanently lost.
Five people step on sea urchins but find that out only hours later and then are unable to walk.
The mob, now including more drunk people who joined voluntarily, finds the sexually active intern making out with the enraged employee's wife yet again.
Surprisingly Simon is found sleeping in a room nearby.

Crap, I've done to Much devRant today ☹️

I'm trying to sign up for insurance benefits at work.

Step 1: Trying to find the website link -- it's non-existent. I don't know where I found it, but I saved it in keepassxc so I wouldn't have to search again. Time wasted: 30 minutes.

Step 2: Trying to log in. Ostensibly, this uses my work account. It does not. Time wasted: 10 minutes.

Step 3: Creating an account. Username and Password requirements are stupid, and the page doesn't show all of them. The username must be /[A-Za-z0-9]{8,60}/. The maximum password length is VARCHAR(20), and must include upper/lower case, number, special symbol, etc. and cannot include "password", repeated charcters, your username, etc. There is also a (required!) hint with /[A-Za-z0-9 ]{8,60}/ validation. Want to type a sentence? better not use any punctuation!

I find it hilarious that both my username and password hint can be three times longer than my actual password -- and can contain the password. Such brilliant security.

My typical username is less than 8 characters. All of my typical password formats are >25 characters. Trying to figure out memorable credentials and figuring out the hidden complexity/validation requirements for all of these and the hint... Time wasted: 30 minutes.

Step 4: Post-login. The website, post-login, does not work in firefox. I assumed it was one of my many ad/tracker/header/etc. blockers, and systematically disabled every one of them. After enabling ad and tracker networks, more and more of the site loaded, but it always failed. After disabling bloody everything, the site still refused to work. Why? It was fetching deeply-nested markup, plus styling and javascript, encoded in xml, via api. And that xml wasn't valid xml (missing root element). The failure wasn't due to blocking a vitally-important ad or tracker (as apparently they're all vital and the site chain-loads them off one another before loading content), it's due to shoddy development and lack of testing. Matches the rest of the site perfectly. Anyway, I eventually managed to get the site to load in Safari, of all browsers, on a different computer. Time wasted: 40 minutes.

Step 5: Contact info. After getting the site to work, I clicked the [Enroll] button. "Please allow about 10 minutes to enroll," it says. I'm up to an hour and 50 minutes by now. The first thing it asks for is contact info, such as email, phone, address, etc. It gives me a warning next to phone, saying I'm not set up for notifications yet. I think that's great. I select "change" next to the email, and try to give it my work email. There are two "preferred" radio buttons, one next to "Work email," one next to "Personal email" -- but there is only one textbox. Fine, I select the "Work" preferred button, sign up for a faux-personal tutanota email for work, and type it in. The site complains that I selected "Work" but only entered a personal email. Seriously serious. Out of curiosity, I select the "change" next to the phone number, and see that it gives me four options (home, work, cell, personal?), but only one set of inputs -- next to personal. Yep. That's amazing. Time spent: 10 minutes.

Step 6: Ranting. I started going through the benefits, realized it would take an hour+ to add dependents, research the various options, pick which benefits I want, etc. I'm already up to two hours by now, so instead I decided to stop and rant about how ridiculous this entire thing is. While typing this up, the site (unsurprisingly) automatically logged me out. Fine, I'll just log in again... and get an error saying my credentials are invalid. Okay... I very carefully type them in again. error: invalid credentials. sajfkasdjf.

Step 7 is going to be: Try to figure out how to log in again. Ugh.

"Please allow about 10 minutes" it said. Where's that facepalm emoji?

But like, seriously. How does someone even build a website THIS bad?

When a client complains they can't use "O" instead of "0" in the phone number field.

Every time user complains about high latency in my Android Audio app:

User blames -> Me
Me blames -> JUCE
JUCE blames -> Google
Google blames -> Phone manufacturer
Manufacturer blames -> Users for not paying enough

It all started with an undelivereable e-mail.

New manager (soon-to-be boss) walks into admin guy's office and complains about an e-mail he sent to a customer being rejected by the recipient's mail server. I can hear parts of the conversation from my office across the floor.

Recipient uses the spamcop.net blacklist and our mail was rejected since it came from an IP address known to be sending mails to their spamtrap.

Admin guy wants to verify the claim by trying to find out our static public IPv4 address, to compare it to the blacklisted one from the notification.
For half an hour boss and him are trying to find the correct login credentials for the telco's customer-self-care web interface.
Eventually they call telco's support to get new credentials, it turned out during the VoIP migration about six months ago we got new credentials that were apparently not noted anywhere.

Eventually admin guy can log in, and wonders why he can't see any static IP address listed there, calls support again. Turns out we were not even using a static IP address anymore since the VoIP change. Now it's not like we would be hosting any services that need to be publicly accessible, nor would all users send their e-mail via a local server (at least my machine is already configured to talk directly to the telco's smtp, but this was supposedly different in the good ol' days, so I'm not sure whether it still applies to some users).

In any case, the e-mail issue seems completely forgotten by now: Admin guy wants his static ip address back, negotiates with telco support.
The change will require new PPPoE credentials for the VDSL line, he apparently received them over the phone(?) and should update them in the CPE after they had disabled the login for the dynamic address. Obviously something went wrong, admin guy meanwhile having to use his private phone to call support, claims the credentials would be reverted immediately when he changed them in the CPE Web UI.

Now I'm not exactly sure why, there's two scenarios I could imagine:
- Maybe telco would use TR-069/CWMP to remotely provision the credentials which are not updated in their system, thus overwriting CPE to the old ones and don't allow for manual changes, or
- Maybe just a browser issue. The CPE's login page is not even rendered correctly in my browser, but then again I'm the only one at the company using Firefox Private Mode with Ghostery, so it can't be reproduced on another machine. At least viewing the login/status page works with IE11 though, no idea how badly-written the config stuff itself might be.

Many hours pass, I enjoy not being annoyed by incoming phone calls for the rest of the day. Boss is slightly less happy, no internet and no incoming calls.

Next morning, windows would ask me to classify this new network as public/work/private - apparently someone tried factory-resetting the CPE. Or did they even get a replacement!? Still no internet though.
Hours later, everything finally back to normal, no idea what exactly happened - but we have our old static IPv4 address back, still wondering what we need it for.

Oh, and the blacklisted IP address was just the telco's mail server, of course. They end up on the spamcop list every once in a while.

tl;dr: if you're running a business in Germany that needs e-mail, just don't send it via the big magenta monopoly - you would end up sharing the same mail servers with tons of small businesses that might not employ the most qualified people for securing their stuff, so they will naturally be pwned and abused for spam every once in a while, having your mailservers blacklisted.

I'm waiting for the day when the next e-mail will be blocked and manager / boss eventually wonder how the 24-hours-outage did not even fix aynything in the end...

I work for a media company with different business units such as radio, print, newspaper etc and radio is the largest (most money) of them all. The online unit (dev & social media) was relatively small until recently. So IT and budget is mostly focussed on radio.

Last budget meeting we asked to upgrade our internet and hardware (we have shitty laptops and very shitty screens). CTO of the group says to me: "I don't really belive in the internet because I don't really understand it so I can't see why you need these upgrades...nobody else complains about these issues."

Me internally: "how the fuck did you become CTO....??"
Me to him: nobody complains because they are sales consultants who reads emails and make phone calls all day...
CTO: I'll look into it but i'm not really convinced...

How do you win this fight???