The story of the $500,000,000 error.

In 1996, an unmanned Ariane 5 model rocket was launched by the European Space Agency.

Onboard was software written to analyze the horizontal velocity of the spacecraft. A conversion between a 64-bit floating point value and a 16-bit signed integer within this software ultimately caused an overflow error just forty seconds after launch, leading to a catastrophic failure of the spacecraft.

That day, $7 billion of development met it's match: a data type conversion.

In 2008 I took my first web development job for an agency that's no longer around. There was a Vice President there by appointment from our coke headed owner who really liked to micromanage and invade privacy with key loggers and screencap spyware to "manage" us. I found out because my machine would snag when moving the mouse cursor and sometimes I'd accidentally paste the screenshot into photoshop just before the software cleared the clipboard. Anyway, I wasn't supposed to know I was being monitored so I just unplugged my network cable and killed the service running the jank ass spyware. I'd delete it when no one was looking and wipe out the cache of screencaps it would compile every day. It was basically a troll vs troll stalemate for weeks. Finally they gave in and told everyone what was going on so we collectively decided to seek revenge. We bought a piezo buzzer about the size of a quarter that chirped like crickets at random intervals. We stuck it on the underside of his desk inside of the middle drawer area and let it go. They spent so much time and money trying to get rid of the cricket infestation. We let it go on for weeks. I ended up quitting before the gag was up, but damn was it funny to see him squirm in that office because of those crickets!

LONG RANT ALERT, no TL;DR

* Writes an email to colleague about why I can't create a page on our CMS without at least a H1 title. She wants to me to put up an image with text on it (like a flyer), for multiple reasons, I say I need a textless image. *

30 minutes later:
* Casually plans a frontend optimization project, by looking at files on the CMS, in order to make further development easier and less time-taking*

*** EMAIL NOTIFICATION ***
* clicks *

"Hello, this is [Graphic designer] from the company who created the image with text on it. I do not understand why you can't put display:none on your <h1> tag. Also, being a web company, we are used to making themes and my solution of display:none will work. It's pityful to work on a design only to have it stripped out from most of its concept. If you can't do that, do tell me what resolution you need."

My first reaction:

"Dear [Graphic designer], I am managing our corporate identity, our backend and frontend codebase, I am a graphic designer myself, and am also SEO-aware. For at least 8 reasons (redacted, 'cuse too long), I will need an image without text. As told to my colleagues, I need a 72/96 DPI 16:9 ratio image, 1920x1080 is a good start but may be bigger. Also, looking at the image, it'll have to be in JPG, at 100% quality, exported for the web. Our database software will optimize the image by itself."

Reasons are about SEO issues, responsiveness issues, CMS tools issues, backend and frontend issues.

Instead, I sent following email "We can't. Image please."

I mean seriously. A bit of clarity for you:

In my company, nobody has the slightest idea what I do. They don't understand how a computer works (we all know it works by magic, right?). So of course, when one thinks what we don't know, we know it better than the one who knows, my colleague thought our CMS was like a word document, and began telling me how I should display her bible-length text-infected image, by using some inline css styling display:none.

I tell her "nope, because of my 8 reasons". She transmits that to the agency who's done the visual, now I have this [Graphic designer] not understanding that there are other CMSs than Wordpress on the web, and she tells me, me being one of the most aware on this CMS we have, how I should optimize my site?

Fucking shit, she connects on our CMS for 1 second and she'll get cancer since it's so bad. I'm in the process of planning a whole new rewrite so the website is well designed (currently I am modifying a base theme made by an incompetent designer). I know the system by heart and I know what you can, or can't do.

Now I just received an answer: "so it's only a pure technical problem". NO, OUR WEBSITE WAS CODED BY A CHIMPANZEE WHO THOUGHT WEB DEV WAS AS EASY AS WRITING "HELLO WORLD" ON A SHITTY CMS THAT FORCES DEV USERS TO USE A FUCKING CUM-WHITE-THEMED EDITOR TO EDIT THE WHOLE SITE!!!

I can't just sneeze and "oh look, it's working!"

I had the most depressing realization last night after I spent a good chunk of the day answering questions on Stack Overflow.

I can usually understand their code, I often understand their questions, and I know how to help and when to recommend that they completely change direction. I'm effectively trying to mentor total strangers using a few code samples and paragraphs. I'm happy to do that, and I'm good at it.

Then I realized - these people all have programming challenges of their own to solve. I work for a so-called "consulting" agency where I sit around for weeks because they have nowhere to put me. When they do find me a client it's some company that has no idea how to develop software and no interest in how I can help. They just want to add another developer into the giant mess they've created to keep doing what they're already doing. I'm still using any of the skills I put to work all day long helping people on Stack Overflow.

In other words, the people who need my help figuring out how to write code actually have the jobs writing code, and I don't. Clearly I'm doing something wrong.

Ironically, when I go to one of these companies with a lead developer who doesn't know how to write a unit test or put together three lines of coherent code, that person tells me to just follow what everyone else is doing without making any improvements. Then he goes on Stack Overflow to figure out how to do his job, and chances are I'm the one answering his questions.

As my wife always reminds me, I work in air conditioning so I shouldn't complain. It's a stable company with nice people and it pays the bills. But I sure would like to develop some software in my software development job instead of treating it like a personal hobby.

Last year I changed jobs from a large multi-national to a small local agency (which happens to be run by friends of mine).

One of the reasons for doing this was that my work involved more office politics than *actual* software development, and had just plain stopped being fun.

Now, I am having fun again! An example?

For one of our clients we have to connect to (a lot) of third-party APIs. Often even SOAP APIs!

Now I hear you protest "But that is no fun at all! SOAP APIS SUCK!" Which is true, more often than not. 😔

BUT! My friend started an internal API-SNAFU Trello board. Every time you get bitten in the ass by some ill conceived fuck-up of an API, you get to add your complaint to the board.

Beside giving as something to reciprocally rant about, the board also serves a serious function: depending on the amount of fuck-ups an API has been known to make, the price for working with that API will go up.

Who said it doesn't pay to complain? 😀

I work for an investment wank. Worked for a few. The classic setup - it's like something out of a museum, and they HATE engineers. You are only of value if work on the trade floor close to the money.

They treat software engineering like it's data entry. For the local roles they demand x number of years experience, but almost all roles are outsourced, and they take literally ANYONE the agency offers. Most of them can't even write a for loop. They don't know what recursion is.

If you put in a tech test, the agency cries to a PMO, who calls you a bully, and hires the clueless intern. An intern or two is great, if they have passion, but you don't want a whole department staffed by interns, especially ones who make clear they only took this job for the money. Literally takes 100 people to change a lightbulb. More meetings and bullshit than development.

The Head of Engineering worked with Cobol, can't write code, has no idea what anyone does, hates Agile, hates JIRA. Clueless, bitter, insecure dinosaur. In no position to know who to hire or what developers should be doing. Randomly deletes tickets and epics from JIRA in spite, then screams about deadlines.

Testing is the same in all 3 environments - Dev, SIT, and UAT. They have literally deployment instructions they run in all 3 - that is their "testing". The Head of Engineering doesn't believe test automation is possible.

They literally don't have architects. Literally no form of technical leadership whatsoever. Just screaming PMOs and lots of intern devs.

PMO full of lots of BAs refuses to use JIRA. Doesn't think it is its job to talk to the clients. Does nothing really except demands 2 hour phone calls every day which ALL developers and testers must attend to get shouted at. No screenshare. Just pure chaos. No system. Not Agile. Not Waterfall. Just spam the shit out of you, literally 2,000 emails a day, then scream if one task was missed.

Developers, PMO, everyone spends ALL day in Zoom. Zoom call after call. Almost no code is ever written. Whatever code is written is so bad. No design patterns. Hardcoded to death. Then when a new feature comes in that should take the day, it takes these unskilled devs 6 months, with PMO screaming like a banshee, demanding literally 12 hours days and weekends.

Everything on spreadsheets. Every JIRA ticket is copy pasted to Excel and emailed around, though Excel can do this.

The DevOps team doesn't know how to use Jenkins or GitHub.

You are not allowed to use NoSQL database because it is high risk.

How was your experience working for a software development agency? How big was the company (number of employees and projects)?

Someone didn’t properly set the httpcookies domain for our staging and production websites. Yep, this was a C#/.NET site. The cookie domain for the staging site was set to the production domain instead of the staging domain (which was a subdomain). So if someone logged into the staging admin, that would also grant them access to production admin if they also had an account in the production site.

The staging site technically had an additional login to enter the site, but the username and password weren’t too hard to guess. It was like that for years until I was hired to be an in-house dev (the role was previously outsourced to a software development company).

The admin side of the website wasn’t very sophisticated. But there was enough personal identifying info for a hacker to do something with.

I don’t know how they weren’t hacked yet. Honestly, I’d tell my employer to go back to that software agency and ask for a refund and cite the shotty work.