Most ignorant ask from a PM or client?

So, so many. How do I chose?

- Wanting to 'speed up' a web site that we did not own, in Sweden (they used a service I wrote). His 'benchmark' was counting "one Mississippi, two Mississippi" while the home page rendered on his home PC and < 1MB DSL connection (he lives in a rural area).
- Wanted to change the sort order of a column of report so it 'sometimes' sorted on 'ABC' (alpha) or '123' (numeric) and sometimes, a mix of both. His justification was if he could put the data in the order he wanted in Excel, the computer should be smart enough to do the same thing.
- Wanted a Windows desktop application to run on an android.
- Wanted to write the interface to a new phone system that wasn't going to be installed for months. Even though we had access to the SDK, he didn't understand the SDK required access to the hardware. For several weeks he would send emails containing tutorials on interfacing with COM libraries (as if that was my problem).
- Wanted to write a new customer support application in XML. I told him I would have the application written tomorrow if he could tell me what XML stands for.

You know what really grinds my gears? As a junior webdeveloper (mostly backend) I try my hardest to deliver quality content and other people's ignorance is killing me in my current job.

Let's rant about a recent project I had under my hood, for this project (a webshop) I had to restructure the database and had to include validation on basicly every field (what the heck, no validation I hear you say??), apperently they let an incompetent INTERN make this f***king webshop. The list of mistakes in this project can bring you close to the moon I'd say, seriously.

Database design 101 is basicly auto incremented ID's, and using IDs in general instead of using name (among a list of other stuff obv.). Well, this intern decided it was a good idea to filter a custom address-book module based on a NAME, so it wasn't setup as: /addressbook/{id} (unique ID, never a problem) but as /addressbook/{name}, which results in only showing one address if the first names on the addresses are the same. Lots of bugs that go by this type of incompetence and ignorance. Want to hear another joke? Look no further, this guy also decided it was a great idea to generate the next ID of an order. So the ordernumber wasn't made up by the auto incremented id on the order model, but by a count of all the orders and that was the next order number. This broke so many times, unbelievable.

To close the list of mistakes off, the intern decided it was a great idea to couple the address of a user directly to an order. Because the user is able to ship stuff to addresses within his addressbook, this bug could delete whole orders out of the system by simply deleting the address in your addressbook.

Enough about my intern rant, after working my ass of and going above and beyond the expectations of the customer, the guy from sales who was responsible for it showed what an a**hole he was. Lets call this guy Tom.

Little backstory: our department is a very small part of the company but we are responsible for so much if you think about it. The company thinks we've transitioned to company wide SCRUM, but in reality we are so far from it. I think the story below is a great example of what causes this.

Anyway, we as the web department work within Gitlab. All of our issues and sprints are organized and updated within this place. The rest of the company works with FileMaker, such a pile of shit software but I've managed to work around its buggyness. Anyway, When I was done with the project described above I notified all the stakeholders, this includes Tom. I made a write-up of all the changes I had made to the project, including screenshots and examples, within Gitlab. I asked for feedback and made sure to tag Tom so he was notified of my changes to the project.

After hearing nothing for 2 weeks, guess who came to my desk yesterday? F**king tom asking what had changed during my time on the project. I told him politely to check Gitlab and said on a friendly tone that I had notified him over 2 weeks ago. He, I shit you not, blantly told me that he never looks on there "because of all the notifications" and that I should 'tell him what to do' within FileMaker (which I already had updated referencing Gitlab with the write-up of my changes). That dick move of him made me lose all respect for this guy, what an ignorant piece of shit he is afterall.

The thing that triggers me the most in the last story is that I spent so much free time to perfect the project I was working on (the webshop). I even completed some features which weren't scheduled during the sprint I was working on, and all I was asking for was a little appreciation and feedback. Instead, he showed me how ignorant and what a dick he was.

I absolutely have no reason to keep on working for this company if co-workers keep treating me like this. The code base of the webshop is now in a way better condition, but there are a dozen other projects like this one. And guess what? All writen by the same intern.

/rant :P

So i am a trainee at a Software Company in germany. Im in My thir year. We got a new trainee who has a better degree then me and is 3 years older (hes 23). yesterday we was in our Office working and My "teacher/Boss") was talking with a customer. Then the new trainee asks me at least 5 fucking stupid questions. I stay calm and answer them normally because i think He dosent kwow any better and would Learn it. So this fucker works on a typo 3 Website and ask me why He cant Put Java Inside his Website to animate some articles. I ask him why He would want to do this with Java? He says (like a ignorant fucker) because its only working using Java. I kindly ask him if He maybe means javascript and Not Java. And He says: oh yes i mean That but thats the Same thing. I say no its not javascript and Java are different languages. He responds with no Java is just a shorter Form of saying javascript. I quit helping this guy. The fact That he thinks He knows better its just killing me.

We've all had shitty jobs at one point or another, maybe some of us already had software engineering experience while having to work in a different field for a variety of reasons.

Well check this shit.

At one point(during my second year of school) for various reasons I had to work in retail. For those that know, retail can be a soul crushing experience...the trick is not letting management to convince you that it is an actual good job, it is not, and I have respect and sympathy for everyone currently working in it. The mind numbing retarded customers that we get are absolutely fantastic in every sense of the word.

My position in retail was as a phone salesman, for MetroPCS (which for all of y'all european ninjas is one of the low end phone carriers here in the U.S) and the people that we get as customers where I live are normally very poor which apparently in Mexican culture stands for annoyingly ignorant (I am Mexican myself, so I can really vouch for this shit)

One day a customer came in telling me that there was an app that he was using that kept giving him troubles, it was a map application for truck drivers. Now, obviously, this had nothing to do with my line of work(phone salesman) and as such I normally tried to explain that and let them be, but I imagined that it was a settings issue so I reluctantly agreed to help him. I explained to him that the app was no longer maintained and that the reason for it was probably that the developer abandoned it and that he would just have to look into the app, upon closer inspection the app itself was nothing more than a wrapper over google maps with trucker icons and a "trucker" interface, he was using the app as a GPS navigator and he could as well just have been using google maps.

The conversation was like this:

Me: Well this app is no longer supported, it will probably be taken off the google store soon, you can look for something similar or just change to Google maps

Retard: What? no! I came here in order for you to fix it, Metro needs to fix their own apps!

Me (in complete disbelief): We have no control over third party apps, and even for the ones that we provide the store has no control over them. But this app is not ours and so we can't really do anything about it.

Retard: Well WTF should I do? I have been having many issues with youtube and spotify, shouldn't Metro fix their Google store?

Me: Those apps are not ours.....wait, you seem to believe that we own youtube and spotify, those are not ours

Retard: How the fuck they are not yours! its your phone isn't it?

Me: Eh no.....Metro does not(at this point I was sort of smiling because I wanted to laugh) own youtube or spotify or the play store or even this phone, metro does not own Android or Samsung(his phone was a samsung core prime)

Retard: Well You need to fix this

Me: No I do not and I can not, the developer for this app abandoned it and has nothing to do with us

Retard: Well call the developer and tell him to fix it

At this point I was on a very bad mode since this dude was being obnoxiously rude from the beginning and it annoyed me how he was asking for dumb shit.

Me: Did you pay for this app?

Retard: No

Me: So you expect that some developer out there will just go about and get working for something that you did not pay for?
Why don't you just use Google maps as your GPS?

Retard: Don't be stupid, Google has no maps

At this point I show him the screen where there is a lil app that said maps, pressed it and voila! map comes to life

Retard: Well....I did not know

Me: Yeah....but I am the stupid one right?

** throws phone for him to catch

Me: Have a good one bud.

And my manager was right next to me, he was just trying to control his laughter the whole time. I really despised working in there and was glad when I left. Retail man.......such a horrible fucking world.

You know when you can't code something, and you start to rethink everything? (logic, life, the laws of physics) Then it works and your like "you're goddamn right."

Well here's my short story:

Been working on some logic for a week now. Client has been a twat about it. "It's a simple count, can't take that long." It's gotten to the point to where some co-workers were underestimating my skills. When I try the old "you do it then" trick, they laugh and walk away quickly.

But I did it.
I'M SO GOOD AT THIS SHIT!

So I work for a VPN company as the Info Sec manager long story short I'm not usually the pleb who does customer support.

But today I ended up having to do this. I spent over 1 hour helping a client that a support agent escalated the request for to me. So I figure out that his network adapters are sharing incorrectly.
I fix problem.
He tries to connect.
Denied access so I check our servers for the request and he's blocked.
I think that's odd.....

I check active subscription and this person ISNT A CLIENT THATS ACTIVE....

WHY IS SUPPORT SO IGNORANT.
UGH.

I really need to vent. Devrant to the rescue! This is about being undervalued and mind-numbingly stupid tasks.

The story starts about a year ago. We inherited a project from another company. For some months it was "my" project. As our company was small, most projects had a "team" of one person. And while I missed having teammates - I love bouncing ideas around and doing and receiving code reviews! - all was good. Good project, good work, good customer. I'm not a junior anymore, I was managing just fine.
After those months the company hired a new senior software engineer, I guess in his forties. Nice and knowledgeable guy. Boss put him on "my" project and declared him the lead dev. Because seniority and because I was moved to a different project soon afterwards. Stupid office politics, I was actually a bad fit there, but details don't matter. What matters is I finally returned after about 3/4 of a year.

Only to find senior guy calling all the shots. Sure, I was gone, but still... Call with the customer? He does it. Discussion with our boss? Only him. Architecture, design, requirements engineering, any sort of intellectually challenging tasks? He doesn't even ask if we might share the work. We discuss *nothing* and while he agreed to code reviews, we're doing zero. I'm completely out of the loop and he doesn't even seem to consider getting me in.

But what really upsets me are the tasks he prepared for me. As he first described them they sounded somewhat interesting from a technical perspective. However, I found he had described them in such detail that a beginner student would be bored.
A description of the desired behaviour, so far so good. But also how to implement it, down to which classes to create. He even added a list of existing classes to get inspiration or copy code from. Basically no thinking required, only typing.

Well not quite, I did find something I needed to ask. Predictably he was busy. I was able to answer my question myself. He was, as it turns out, designing and implementing something actually interesting. Which he never had talked about with me. Out of the loop. Fuck.

Man, I'm fuming. I realize he's probably just ignorant. But I feel treated like his typing slave. Like he's not interested in my brain, only in my hands. I am *so* fucking close to assigning him the tasks back, and telling him since I wasn't involved in the thinking part, he can have his shitty typing part for himself, too. Fuck, what am I gonna do? I'd prefer some "malicious compliance" move but not coming up with ideas right now.

Make us a webshop, they said. But we'll handle everything from the checkout and after ourselves, they said.

Help us, they said. We can't get the grips on checkout and thereafter, they said.

This is going to be a long-lasting project.

Has anybody experience with Scrum in small web development agencies? Especially estimating stories with story points instead of hours/days?
We have a new junior project manager, without any practical experience working agile, who wants to establish scrum because what he read about it sounded so good... I already worked agile with kanban before and I loved it, but I only have little experience with scrum.
I think scrum, or agile in general, won't work with the clients we have. Most of the time, our clients have a fixed deadline, a fixed budget (either money or time) and they know their requirements, so there is no much room for beeing agile.
Regarding story points, I just adding an unneccessary layer of abstraction, because the customer wants to know how long a specific feature takes. Sure, story points are just another, more dynamic unit for time, but then why nut estimate in static time unit in the first place? Another fear I have, is that some devs may be more ignorant regarding deadlines and expectations on customers side. "yeah I'm working for 10 days on this story, but it's 8 points!" instead of informing the project manager "Currently I spend 2 days on this feature, we estimated 3 days, but it seems I need 3 days more".

Maybe I shouldn't be worried, but it would be great if you could share your experience and learnings. Thanks in advance!