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Search - "pre-sales"
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Worst thing you've seen another dev do? Long one, but has a happy ending.
Classic 'Dev deploys to production at 5:00PM on a Friday, and goes home.' story.
The web department was managed under the the Marketing department, so they were not required to adhere to any type of coding standards and for months we fought with them on logging. Pre-Splunk, we rolled our own logging/alerting solution and they hated being the #1 reason for phone calls/texts/emails every night.
Wanting to "get it done", 'Tony' decided to bypass the default logging and send himself an email if an exception occurred in his code.
At 5:00PM on a Friday, deploys, goes home.
Around 11:00AM on Sunday (a lot folks are still in church at this time), the VP of IS gets a call from the CEO (who does not go to church) about unable to log into his email. VP has to leave church..drive home and find out he cannot remote access the exchange server. He starts making other phone calls..forcing the entire networking department to drive in and get email back up (you can imagine not a group of happy people)
After some network-admin voodoo, by 12:00, they discover/fix the issue (know it was Tony's email that was the problem)
We find out Monday that not only did Tony deploy at 5:00 on a Friday, the deployment wasn't approved, had features no one asked for, wasn't checked into version control, and the exception during checkout cost the company over $50,000 in lost sales.
Was Tony fired? Noooo. The web is our cash cow and Tony was considered a top web developer (and he knew that), Tony decided to blame logging. While in the discovery meeting, Tony told the bosses that it wasn't his fault logging was so buggy and caused so many phone calls/texts/emails every night, if he had been trained properly, this problem could have been avoided.
Well, since I was responsible for logging, I was next in the hot seat.
For almost 30 minutes I listened to every terrible thing I had done to Tony ever since he started. I was a terrible mentor, I was mean, I was degrading, etc..etc.
Me: "Where is this coming from? I barely know Tony. We're not even in the same building. I met him once when he started, maybe saw him a couple of times in meetings."
Andrew: "Aren't you responsible for this logging fiasco?"
Me: "Good Lord no, why am I here?"
Andrew: "I'll rephrase so you'll understand, aren't you are responsible for the proper training of how developers log errors in their code? This disaster is clearly a consequence of your failure. What do you have to say for yourself?"
Me: "Nothing. Developers are responsible for their own choices. Tony made the choice to bypass our logging and send errors to himself, causing Exchange to lockup and losing sales."
Andrew: "A choice he made because he was not properly informed of the consequences? Again, that is a failure in the proper use of logging, and why you are here."
Me: "I'm done with this. Does John know I'm in here? How about you get John and you talk to him like that."
'John' was the department head at the time.
Andrew:"John, have you spoken to Tony?"
John: "Yes, and I'm very sorry and very disappointed. This won't happen again."
Me: "Um...What?"
John: "You know what. Did you even fucking talk to Tony? You just sit in your ivory tower and think your actions don't matter?"
Me: "Whoa!! What are you talking about!? My responsibility for logging stops with the work instructions. After that if Tony decides to do something else, that is on him."
John: "That is not how Tony tells it. He said he's been struggling with your logging system everyday since he's started and you've done nothing to help. This behavior ends today. We're a fucking team. Get off your damn high horse and help the little guy every once in a while."
Me: "I don't know what Tony has been telling you, but I barely know the guy. If he has been having trouble with the one line of code to log, this is the first I've heard of it."
John: "Like I said, this ends today. You are going to come up with a proper training class and learn to get out and talk to other people."
Over the next couple of weeks I become a powerpoint wizard and 'train' anyone/everyone on the proper use of logging. The one line of code to log. One line of code.
A friend 'Scott' sits close to Tony (I mean I do get out and know people) told me that Tony poured out the crocodile tears. Like cried and cried, apologizing, calling me everything but a kitchen sink,...etc. It was so bad, his manager 'Sally' was crying, her boss 'Andrew', was red in the face, when 'John' heard 'Sally' was crying, you can imagine the high levels of alpha-male 'gotta look like I'm protecting the females' hormones flowing.
Took almost another year, Tony released a change on a Friday, went home, web site crashed (losses were in the thousands of $ per minute this time), and Tony was not let back into the building on Monday (one of the best days of my life).10 -
So... Just overheard a conversation at an Apple store...
tl;dr;
The customer gets furious for not getting to buy a mac pro for the price he wants and it doesn't even include the monitor there.....
C - customer, S - Sales person.
C: Hey, I've heard that apple released new home computers. May I get one?
S: Hello, they are not out yet.
C: WHAT?! How can they not be out yet? They released it like a week ago.
S: Well, they announced it, not officially released it for sale.
C: Ah, whatever. Can I pre-order it now?
S: Sure, we'll need your details and a deposit.
C: What? A deposit for what? That $1000 machine?
S: Sir, do you know the prices?
C: Of course. They have released a new machine and it will cost like previous ones - from $1000.
S: Then you might be talking about Macbook Air...
C: *Interrupts* No, I'm talking about the desktop computer, the whole box.
S: Ok... It starts at ~$6000.
C: WHAT?! It can't be... Oh well, I'll buy it. I hope it's the fully-specked one. Oh and does it come with a monitor?
S: No sir. It's the base model and it has no monitors.
C: WHAT?! How can this be?
S: You see, these are devices created for professionals. They are not for home users since our iMac line is....
C: *Interrupts again* Are you saying I'm not a professional?
S: I'm sorry but by the questions and lack of information - it seems to be true - you are not a professional.
C: FUCK YOU, I'm going to another store and they will sell it for me for $1000. What a piece of crap is this.
*Customer leaves furiously*
S: *to another S* - What is wrong with that dude? Is he high or what?
S2: *shrugs* and tells that it's the 5th time someone came to order that pc and was scared by the price.
---
So yeah... It's fun to see how idiots think that anything apple releases is for them... Once again I was made sure that apple fans are brainless fucks that will buy anything it produces and if that is not in the right price - they'll get furious.
ps. I own apple product, mac pro 2015. Would never buy a newer one NOR an iphone. I don't think that anyone is dumb just for buying it - people buy whatever fits their needs and that's ok but... More than we would like to admit - people buy it because it's an apple product....23 -
1. Pre-sales to Client: We can develop 200 APIs with 10 developers in 9 months.
2. Client: Ok! Cool, its a deal.
-- Sprint starts --
3. Actual: We are 6 developers, commited (or sold out) to make 200 APIs in 9 months.
Fucking pre-sales.3 -
Yeah, sure Fortune. Please tell me more about my personal finances that you know nothing about.
The longer this drags on the more it feels like a war against the proletariat.
I also feel like the aristocracy is building a terrible financial charade that will be the toast of the town by November. They REALLY want to make sure the labor doesn't see any rise in wages. Can't have those peons thinking they can get ahead, right?
It's going to be the best sales pre-thanksgiving! It's going to be so popular one would say it's going to be on sale on fire, or is it a fire sale?
When November rolls around, I am Jack's complete lack of surprise.15 -
An intern made a very bad impression on the first day.
This was before I become a developer. I was working in commercial art sales. One day, I had an appointment to onboard two new interns together.
Intern 1 shows up and I ask her for her signed confidentiality agreement. The boss had sent it out a week before and told me the interns were bringing the signed paperwork on their first day. I see the surprised look on her face and she says she forgot. She’s lucky I had access to another copy. If I didn’t, things could have gotten pretty awkward if I had to contact my boss, who was out of office. If there’s no signed agreement, I can’t onboard her and I’d have to send her home. The appointment was made with intern 1’s availability in mind, so intern 1 could have spent her time coming to the office for nothing and being turned away because of a stupid mistake she made.
While we wait for intern 2 to arrive, I try to engage in small talk with intern 1. I try to get to know her a little better and I ask “are you still in college/university?” She word vomits that she thought she had graduated, but six months later she hadn’t received her diploma and she called the school and they told her her pre-college credits had not transferred, so she’s finishing those credits now.
Oh, intern, you should have just simplified all this to “I’m finishing up my degree” or “yes, I’m still in college.” This is TMI. You don’t want to give out information about yourself that could put you in a bad light. You need to know to be discreet about yourself. You’re 22 years old. It’s really bad judgement to say this to your supervisor (me) and we’ve only known each other for ten minutes. I’m not your friend, I’m your supervisor. Honestly, I thought the explanation didn’t make sense because she would have found out about the credits when she tried to transfer them and when she applied for graduation. I didn’t prod for more details.
I did have to tell my boss about intern 1 forgetting the paperwork. It’s not something the intern would be reprimanded for, but it is something that’s not a good sign. The paperwork had been sent by the boss a week prior. It’s troublesome that an intern would forget to complete an important task that was sent by the boss. This was never a problem with prior interns.
Boss did freak out because boss thought I onboarded intern 1 without intern agreeing to the confidentiality agreement. Boss hadn’t considered an intern would forget the paperwork and didn’t tell me what to do if this did happen. I reassured boss that I had printed a new copy and had intern 1 sign the agreement.
I didn’t say anything about the word vomit. The content was troubling, but I was concerned this would be gossip and I wasn’t out to sabotage the intern.
Forgetting the paperwork and the word vomit were signs the intern wasn’t reliable. Intern had trouble taking direction even when it was written down. She’d do stupid things like invite her boyfriend to the office for hours and let BF sit at the boss’s desk—boss caught her and boss’s office is visible from our public viewing floor, so visitor did see this too. I suspected she might have an diagnosed learning disability.
In the end, intern didn’t ask for a reference letter. Boss said that if intern asked for one in the future, the answer would be no.
Intern 1 is the reason why I don’t want to be in change of interns ever again even though I’m not in art sales anymore.16 -
A Rant that took my attention on MacRhumors forum.
.
I pre-calculated projected actual overall cost of owning my i5/5/256 Haswell Air, which I got for $1500.
After calculations, this machine would cost me about $3000 for 3 years of use.
(Apple Care, MS Office Business, Parallels, Thunderbolt adapter to HDMI, Case... and so on).
Yea... A lot of people think it's all about the laptop with Apple. nah... not at all. There's a reason Apple is gradually dropping the price of their laptops.
They are slowly moving to a razor and blade business model... which basically is exactly what it sounds like - you buy the razor which isn't too expensive, but you've got no choice but to buy expensive additional blades.
I doubt Apple is making much money from laptop sales alone... well definitely not as much as they were making 5 years or so ago (remember the original air was about $1800 for base model, and if i remember correctly - $1000 additional dollars to upgrade to 64GB SSD from the base HDD.
Yes, ONE THOUSAND DOLLARS FOR 64GB SSD!
Well, anyways, the point is that Apple no longer makes them BIG bucks from the laptop alone, but they still make good profits from upgrades. $300 to go to 512GB SSD from 256, $100 for 4GB extra ram, and $150 for a small bump in processor. They make good profits from these as well.
But that's not where they make mo money. It's once you buy the Macbook, they've got you trapped in their walled garden for life. Every single apple accessory is ridiculously overpriced (compared to market standards of similar-same products).
And Apple makes their own cables and ports. So you have to buy exclusively for Apple products. Every now and then they will change even their own ports and cables, so you have to buy more.
Software is exclusive. You have no choice but to buy what apple offers... or run windows/linux on your Mac.
This is a douche level move comparable to say Mircrosoft kept changing the usb port every 2-3 years, and have exclusive rights to sell the devices that plug in.
No, instead, Intel-Microsoft and them guys make ports and cables as universal as possible.
Can you imagine if USB3.0 was thinner and not backwards compatible with usb2.0 devices?
Well, if it belonged to Apple that's how it would be.
This is why I held out so long before buying an apple laptop. Sure, I had the ipod classic, ipod touch, and more recently iPad Retina... but never a laptop.
I was always against apple.
But I factored in the pros and cons, and I realized I needed to go OS X. I've been fudged by one virus or another during my years of Windows usage. Trojans, spywares. meh.
I needed a top-notch device that I can carry with me around the world and use for any task which is work related. I figured $3000 was a fair price to pay for it.
No, not $1500... but $3000. Also I 'm dead happy I don't have to worry about heat issues anymore. This is a masterpiece. $3000 for 3 years equals $1000 a year, fair price to pay for security, comfort, and most importantly - reliability. (of course awesome battery is superawesome).
Okay I'm going to stop ranting. I just wish people factored in additional costs from owning an a mac. Expenses don't end when you bring the machine home.
I'm not even going to mention how they utilize technology-push to get you to buy a Thunderbolt display, or now with the new Air - to get a time capsule (AC compatible).
It's all about the blades, with Apple. And once you go Mac, you likely won't go back... hence all the student discounts and benefits. They're baiting you to be a Mac user for life!
Apple Marketing is the ultimate.
source: https://forums.macrumors.com/thread...3 -
I took a job with a software company to manage their product, which was a SaaS property maintenance system for real estate, social housing, etc.
There was no charge to real estate agents to use it but maintenance contractors had to use credits to take a job, which they pre-purchased. They recharged their credit costs back to the real estate agent on their invoice).
Whether this pricing model is good or not, that's what it was. So, in I came, and one of the first things management wanted me to deal with was a long-standing problem where nobody in the company ever considered a contractor's credits could go into the negative. That is, they bought some credits once, then kept taking jobs (and getting the real estate agent to pay for the credits), and went into negative credits, never paying another cent to this software company.
So, I worked with product and sales and finance and the developers to create a series of stories to help get contractors' back into positive credits with some incentives, and most certainly preventing anyone getting negative again.
The code was all tested, all was good, and this was the whole sprint. We released it ...
... and then suddenly real estate agents were complaining reminders to inspect properties were being missed and all sorts of other date-related events were screwed up.
I couldn't understand how this happened. I spoke with the software manager and he said he added a couple of other pieces of code into the release.
In particular, the year prior someone complained a date on a report was too squished and suggested a two-digit year be used. Some atrocious software developer worked on it who, quite seriously, didn't simply change the formatting of that one report. No, he modified the code everywhere to literally store two-digit years in the database. This code sat unreleased for a year and then .... for no perceivable reason, the moron software manager decided he'd throw it into this sprint without telling me or anybody else, or without it being tested.
I told him to rollback but he said he'd already had developers fixing the problems as they came up. He seemed to be confident they'd sort it out soon.
Yet, as the day went on more and more issues arose. I spoke to him with the rest of the management team and said we need to revert the code but he said they couldn't because they hadn't been making pull requests that were exclusive to specific tickets but instead contained lots of work all in one. He didn't think they could detangle it and said the only way to fix was "play whack-a-mole" when issues came up.
I only stayed in that company for three months; there was simply way too much shit to fix and to this day I still have no idea the reasoning that went on in the head of anyone involved with that piece of code.2 -
A top food chain client wants a feature Fx
and has a deadline on Friday.
We are still working on it and already estimated hours and set deployment on Monday.
(No deployments on Friday)
And the business/sales guy comes up with new deadline to submit it at Friday morning.
And was only discussing with one of my team member already working on it. And i knew there is more hours required for testing and need to deployment pre deployment phase (staging of dev)
I was over hearing the conversation between them and I got pissed off and jumped in and said Not Possible at all.
He tries to argues about giving something to him. I said we can give it to you but will not garauntee anything. Now project manager jumps in. PM and my team already know that we will be delivering on Monday.
He arguing that if the Fx is not ready then I will call client developer to office to test it directly on my team members laptop.
I said, No way. We are not ready yet and havent finished yet. Major work will be on Thursday and on Friday we will be testing till end of the day.
PM explains him blah blah stuff.
He calms down and says no worries we will check the status on Friday afternoon amd roll out something to Client.
PM, developer and I looked each other and I said, sure will deploy but will not garauntee anything. He goes back to his desk.
Seriously.
WE ALREADY ESTIMATED F* MAN HOURS AND WILL BE READY ON MONDAY MEANS MONDAY DONT F* BUILD MORE PRESSURE ON US. F* SALES2