Today’s achievement: my phone didn’t autocorrect ‘fucking’ to ‘ducking’.

Clearly it’s as pissed off as I am about receiving shitty emails from the other team manager in my dept giving me and my team work to do and throwing us under the bus when he does jack shit all day except read BBC news and go on Facebook. On the odd occasion he does actually do work, it’s not good work, it’s riddled with bugs because he’s ‘too senior to need a code peer review’. Such a fucktard...

Oh, and the work he’s asked us to do technically sits in his team so I’ll be firing that straight back at him 😁

I’m all for being a team player and helping each other but I’m going to protect my team over helping someone. The gloves are about to come off....

Not actually a rant, but need some place to vent it out.

The company where I work develops embedded devices enabling the automobiles to connect to the internet and provide various end user infotainment services. My job mostly relates to how and when we update the devices.

There are about 100 different
variants of the same device, each one different from the other in a way that the process required to update for each of these device variants is significantly Different. Doing this manually would be and actually was a nightmare for almost everyone, so I set out on writing a tool that addresses this issue.

I designed my solution mostly in Python, allowing me for quick prototyping. First of all, I'd never written a single line of python code in my life. So I learn python, in matter of 2 nights. I took days off from work so I could work on this problem I had in my head. And in about 4 days, I was up with a solution that worked, reliably. I prepared a complete framework, completely extendable, in order to have room for 101th variant that might come in at any time. And then to make it easier and a no Brainer for everyone, the software is able to automatically download nightly builds and update the test devices with nothing more than a double click.

But apparently this wasn't enough. Today I found out that someone worked on a different solution in the background just a week ago, while reusing most part of my code. And now they start advertising their solution over mine, telling everyone how crappy my code is. Seriously, for fucks sake, my code has been running without issues since more than a year now. To make it worse, my manager seems to take sides with the other guy. I mean I don't even have someone to explain the situation to.

I really feel betrayed and backstabbed today. I worked my days, my nights, my vacations on this code. I put blood, sweat and tears into this. I push my self over my limits, and when that was not enough, I pushed my self even harder. But it all seems in vain today. All the hours that I spent, just to make it easier for everyone... All a complete waste. When you write code with such passion, your code is like your family... You want to protect it... But with all this office politics and shit, I seem to be losing my grip.

I've been contemplating the entire night, where I might have gone wrong, what could I've done to deserve this...but to no avail. I'm having troubles sleeping, and I'm not sure what I should do next.

Despair, sheer bloody Despair!

When I started off working on this particular project under a new technical manager, I used to love working overtime because the work and the problem we were trying to solve was really interesting. My technical lead was also a really awesome dude and I was able to learn a lot of things under his guidance. A couple of times, I didn't even mind working on the weekends too in case we wanted to meet some strict deadlines. I wanted to make sure that my team's brand name does not get spoiled and we deliver on what we promise.

It was all good until all the management started taking our overtime and weekend work for granted. It took me some time to realize this. Now it almost became a part of standard expectations. It was getting irritating. Managers could see this uneasiness but chose to do nothing.

The work increased, so did the team and the communication channels. The newbies in the team now worked overtime and on weekends. And everybody started acting as if it was normal. That's when it stuck me that I am responsible for inculcating this unsustainable and life sucking culture in the team. I stopped working overtime and started questioning the set deadlines, often asking them to postpone things. Management got furious and changed their focus on the newbies who'd work overtime, often rewarding them to reinforce the behavior.

I tried undoing it, asking managers that the team will not work on weekends. There was friction and managers would agree but the old bad habited cultural spore would pop up tume and again and the team would go back to the regular overtime and working weekends thing. As more time passed, the managers would circumvent me and start talking to others in the team, giving them work and deadlines directly because I started to say 'No' when I felt the need to do so. I tried to protect some folks in the team who would not be able to speak up but were frustrated. I started caring less about the team's brand and more about colleagues who were suffering due to such unethical (and illegal?) practices being normalised in the team.

Trying again and again to get back to 'normal', I failed everytime. Unsure of how far I'll be able to go on with this without getting severly burnt in the process and seeing no respite, I decided to move on. I put in my resignation two weeks back and want to start a fresh in another company.

I feel I am responsible for bringing this into the team without realizing the repurcussions of my working overtime. Staying in the team for more than 3.5 years, I could actually feel how managers have no fucks about your personal life and work life balance (despite showing oh so much concern about the well being of my family) and would reward anyone who works as per their whims and fancies. I wish I never get to work for a management such as this.

Its funny cuz its true.

Original deadline 2 weeks ago
New Deadline 2 weeks form now
API been down for 2 days and counting

~3 months worth of work left to do, if we lucky, to meet requirements for deadline…

Tech and product teams have to be aligned. If not, there’s chaos where dev teams suffer. No skunk project(s), no adhoc project(s), No special or pet projects for the CTO or Product Manager. Figure out what needs to get done, plan a road map, plan milestones to get there, consider the folks who ACTUALLY does the work. Protect your teams work-life balance.

I'm stuck in a really difficult spot in my office and I'm not sure if I should start looking elsewhere. Tldr; there's no defined hierarchy or career path in the web department leaving no position to be promoted to.

We've got 2 offices with now 150+ employees and for the last 2 years I've basically inherited the responsibilities of an IT manager. Planning and deploying our networks, firewall config, VPN setup, keeping users' systems functional, track equipment, order/setup systems for new employees. All of this in addition to my original job description of web developer, which has basically turned into maintaining client WordPress sites while the other developer builds sites.

I've spoken to our CTO (my supervisor) about how much time the IT stuff actually takes and some of my suggestions for the future to make sure we protect ourselves and future proof our systems the best we can and one of my suggestions was that we needed to create the IT manager position because he is usually in meetings or building out API integrations. He's behind the idea, or at least says so to me, but leadership doesn't believe it's needed because we "manage just fine as it is" (this does require 60 hours a week of work along with much automation that I wrote/built). But we're trying to open a 3rd office which means another 50+ employees and systems to manage as well as more websites as we sign more clients.

My pay has never been satisfactory where I am and based on the maximum raise each year it would take me another 10 years to make what I would like (that's calculating without cost of living increase) but they claim this is because I lack a formal degree (self taught). I love most of the people I work with, don't really have an issue with any of them (outside that they're stupid but that I can let that slide if they're trying), and they work with me and my health issues which cause me to miss significantly more office time than I would like. I've been here for 4 years and I've learned a lot but I don't feel like there's any upward mobility here. The only position I see in my department above me is the CTO (or possibly the new PM but that's not a position I want) and he's not going anywhere, and I firmly believe we need someone who can full-time stay on top of our infrastructure before we expand further.

I fantasize occasionally about leaving and finding something else, and there are plenty of opportunities online that I appear qualified for which pay more, but I worry that I'd be trading in something that really isn't all that bad for something that sucks and the only real perk is more money. I'd hate to go somewhere else and start back at the bottom again and have to prove myself yet again.

The following piece of advice will be for those aspiring for an IT service desk position:

When companies are looking to hire service desk agents, they're primarily looking for socially skilled people with strong communicative skills, rather than primarily technically skilled people. When I first joined the IT world, I went on different interviews for that position and across all of them there was one truth: all the interviewers were eyeballs-focused on my social and communication skills and a mere thin layer of technical skills was required (depending on how technical the service desk). In fact, I immediately got aggressively dismissed twice for two of those when I filled in a Myers-Briggs personality test according to my Sheldon-type personality (selfish, condescending etc). Conversely, when I applied for a new position and I faked that test into answering everything focused positively on the social aspect, I was an immediate top candidate.

Here's a definition from the ITIL Foundation course, chapter Service Management: Because of how lateral the function of the service desk has become today (not only used to solve technical issues, but also company-wide issues), the most important and valued skills when hiring a service desk agent are fully focused on empathy and soft skills and none of those are technical skills. This is because the service desk has people that are the front window of your company and thus you can't make social mistakes as to protect your company's reputation. That risk has to be minimized and you need the ideal people. The people who in fact solve the technical problems are behind a back-office and they are contacted by the service desk agents.

In the beginning, when I did my first service desk job, I also thought: "Oh, I'm going to have to convince them I'm this technical wizard". In the end I got hired for being able to explain technology in human language and because in the interview I successfully communicated and explained ideas to both the team manager and the CEO, not because I knew what goes on inside a computer. This is a very important distinction.
My friends have also been in service desk positions and ironically they were the most successful when they were empathetic slimeballs (saying: "of course, anything for you" while not meaning it, constantly making jokes), rather than people with integrity (those got fired for telling the customer they were wrong while being unfriendly).

I hope this helps.