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Search - "user complaints"
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I work for "a" company. This company has completely broken my desire to improve user experiences.
For instance, they have fetishized reducing the amount of clicks users have to go through to improve user productivity. Normally this is good, in their grossly mutated views, not so much.
They want ALL the data on a single page, and want people to use ctrl+f to find whatever they want on these pages instead of, ya know, a site-wide search(which fucking exists).
So this makes page times and UX horrible, some pages will take upwards of 2 minutes to completely load. 2 fucking minutes! My team and I had reduced these down to 15 seconds by reducing the data displayed and paginating it using some awesome JS lazy load functions. Not great by any real metric, but still a huge improvement.
You know who uses it out of 400 employees? Me. You know who still constantly gets complaints that the pages load really fuckin slowly? Still me!
Fuck these dumb asses and their retarded ideologies. They are stuck so far up 1990s ass they can practically TASTE Clintons' taint.
The culture is so toxic for developers it's absolutely abhorrent and depressing.
There is no freedom to do what you need to do because you're too busy doing the things they ask you to do. Follow that up with quarterly performance reports that bring up questions like, "What do you do for us?".
The only positive to working in this shithole is that they wouldn't dare fire you because they would never find anyone that would stay long enough to become an expert on this pile of shit. Over the last year we have gone through an entire 16 dev team, twice. That's 36 developers that just straight up quit in 12 months, and it's not like any of them worked together either. I would say 3-4 out of the first group met the second group, and 1-2 stuck around for the current group.
I don't normally rant like this, but I've been holding this shit in for a very long time and I can't hold it in.3 -
OK< been a long time user of Unity.
Tried the latest update as I and others were enthusiastic about creating a joint project of gamers and developers.
As I was building up a started website and we were getting things with Unity ready...BOOM,. They Fuck up the installs.
Not just a minor thing here or there but not finding its own Fucking file locations where it installs shit. You try and say, Hey Unity you fucking twat, install here in this folder.
Boom again, it installs part of it there, and then continues installing shit everywhere else it wants to. Then the assholes at Unity give this Bullshit claim "the bug has been fixed."
Just reinstall.
Fuck you, its never that simple, You have to delete all sorts of fucking files to make sure conflicts from a previous corruption isn't just loaded on top of so it does not fuck up later.
So we did all that from programs, program data, program(x86), AppData Local, Local Low, and Roaming.
For added measure we manually removed all the crap from the registry folders (that was a pain but necessary), and then ran a cleaner to make sure all the left over shit was gone.
Thinking, OK you shit tech MoFo's we are clean and here we go.
HOLY SHIT BALLS, Its fucking worse with the LTS version it recommends and Slow as Fuck with their most recent version which is like 2020 itself, and insane piece of fucking bloated garbage and slower than a brick hard shit without fruit.
So we were going to all go post on the forums, and complain the fix section isn't fixed for shit.
Fuck us running backwards naked through a field of razor grass. Its so overloaded with complaints that they shut down further posts.
What makes this shit worse is we cannot even get the previous fucking versions of the editor before all this to work where our only option is without using the fucking Hub demand is just install 2018.
great if we started coding and testing in that. We cannot get shit where we were at back on track because you cannot fucking backward load an exported saved asset file.
Unity's suggestion? Start over.
Our Suggestion? Stop fucking smoking or using whatever fucking drug you assholes are on, you fucking disabled the gear options so we can resolve shit ourselves, and admit you did that shit and other sneaky piece of shit back stabby, security vulnerable data leak bullshit things to your end users.
Listen to your fucking experienced and long time users and get rid of the Fucking backward stepped hub piece of shit everyone with more brains than whatever piss ant pieces of shit praised that the rest of us have hated from day fucking one!
And while fixing this shit like it should be fucking fixed if you shit head bastards want to continue to exist as a fucking company, overhaul the fucking website or get the fuck out of business with now completely worthless SHIT.
Phew:
Suffice it to say....
We are now considering dealing with the learning curve and post pone our project going with unreal just because of these all around complete fuck ups that herald back to shit games of versions 3.0 and earlier.8 -
I can't even deal with this. We just deployed a new update to our system, and everything was going smoothly. And then, out of nowhere, we started getting a bunch of error messages and user complaints.
Why do these things always happen? We spent hours trying to figure out the source of the problem, and it turns out it was because we didn't do enough testing before the deployment. Are you kidding me?
I know that testing can be time-consuming, but seriously, this is ridiculous. It's frustrating when something like this happens, especially when we're under a tight deadline. And to make matters worse, we had to roll back the deployment and start all over again. I just want to throw my computer out the window.
Uuuugghhh!2 -
Pushed out a ridiculously complicated customization to our software with no errors, no user complaints and no needed modifications. Finally my 4 month long project is over.6
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I'm primarily a Windows user.. mostly because I'm familiar with it (started with DOS, then windows 3.1), but also because we're a Microsoft shop at work. I don't really have many complaints..
But for fuck's sake, migrating production applications from 7 to 10 is a tremendous pain in the ass. -
Pull-to-refresh is useless.
If you are a mobile app developer, please get rid of pull-to-refresh. Your users will thank you.
I have the impression that mobile app developers choose to implement the pull-to-refresh gimmick just in order to make their app comply with a design trend. It seems like a desperate attempt to appear "modern" and "fancy", not because of the actual usefulness of the gesture.
Pull-to-refresh is one of those things that are well-intended but backfire. It appears helpful on first sight, but turns out to be a burden.
It takes effort and cognitive strain to avoid triggering a pull-to-refresh. The user can't use the app relaxed but has to walk on eggshells.
Every unwanted refresh wastes battery power, mobile data (if it is an Internet-connected app), and can lead to the loss of form data.
To avoid pull-to-refresh, the user has to resort to finger gymnastics like a shorter swipe for scrolling up or swiping slightly up before down. Pull-to-refresh could even be triggered while pinch-zooming in or out near the top of a page, if the touchscreen does not recognize one of the two fingers.
Pull-to-refresh also interferes with the double-tap-swipe zoom gesture. If one of the two taps are not recognized, a swipe-down to zoom in can trigger a pull-to-refresh instead.
To argue "if you don't like pull-to-refresh, just don't use it" is like blaming a person who stepped on a mine, since the person moved and the mine was stationary.
A refresh button can be half a second away in the menu bar, URL bar, or a submenu, where it is unlikely to be pressed accidentally. There is no need for a gesture that does more harm than good.
Using a mobile app with pull-to-refresh feels like having Windows StickyKeys forcibly enabled at all times. The refresh circle animation sticks to the finger.
If the user actually wants to refresh, pull-to-refresh is slower than a refresh button in a menu if the page is not at the top, meaning pull-to-refresh is useless as a shortcut anyway if the page is in any other position than the top.
An alternative to pull-to-refresh is pull-for-details. Samsung did it in some of their apps. Pulling down against the top reveals additional information such as the count and total size of selected items.
If you own a website, add this CSS to make browsing your website on the pre-installed Android web browser not a headache:
html,body { overscroll-behavior: none; }
Why is this necessary? In 2019, Google took the ability to deactivate the pull-to-refresh gesture on their Chrome browser for Android OS away from users. On Chrome for Android, pull-to-refresh can only be disabled on the server side, not the user side. The avalanche of complaints? Neglected.
Good thing several third-party browsers let the user turn off this severe headache.12 -
Just had a work review last day. They told I am meeting their expectations . Okay ,Nice..
Then at night , talking to a friend working in same company ,heard her review significantly exceeding expections and all she gets to do simple bug fixes or smaller user stories. No complaints for her.. But for my team, A little more appreciation would have been better..
When these corporate jobs will realise that sometimes an appreciation can make you work better?1 -
So I work in a web development company in my town and have been doing a while or heap of parallax sites for our clients. Now obviously when we do the designs we get them in and get them to play around with the site before we go ahead and push their new site out and make it live right.
Wellll who would of thought that a simple parallax site would be so hard to use for the general user??? Recently we have been getting the occasional call where the client is getting complaints about the site only being a big ole image or just one block of text. After investigating why their site was broken or why the users weren't able to see the whole site I came across no problems at all.
Today I got a call from the client who instructed me that after explaining to one of his own clients that he had to scroll down the page that everything was just fine!
I mean, what? How do you miss the big ole scroll bar on ya screen or even think to even attempt to scroll? Some people aye lmao2 -
I've been working on the ecommerce website from hell for over a year now. I should have heard the alarm bells when the studio who were running the project took a month to pay my deposit but still expected me to start working, but I explained that I wouldn't start without some form of security and they were cool with it, so I carried on.
It started off as a simple build with simple products, no product variations etc and a few links on the designs which appeared to lead to external links, and checkout and cart pages were nowhere to be seen. It wasn't a big money job so I just build them in as plain and straightforward as I could, in line with how the rest of the site looked. They then changed their mind about how they wanted these to look, and added loads of functionality to the site throughout the build, so by the end of the line, the scope of work had completely changed. I also had loads of disagreements in terms of design and useability, as their designs straight-up weren't going to function otherwise, plus every round of changes meant that I had to prolong the job further and fit it around work for other clients.
Fastforward a few more months and I get sent a really angry email with some of the client's complaints, including one that raised an issue with the user journey, and the finger of blame was pointed at me. The user journey had been a part of the designs from the start, and this was never raised as an issue for A WHOLE YEAR. They then said that it had to go live on Monday (three days after they sent email with these huge new structural changes). I told them I could no longer work on the project but was happy to waive the rest of my fee (3/4 of the total fee, when I had essentially completed the site, minus 2 minor bugs), so they could find another developer in the limited time they had. At first they refused to hire another developer, claiming that it would be too expensive, which made no sense, as for a few minor fixes and out of scope additions he could get paid a wage that would have otherwise paid for the majority of the work I had done on the site. I stood my ground and finally they found someone, so I sent over all of the files and database to their new developer and asked him to give me a heads up when I could remove the staging site from my server. The next day, I received an email from the studio asking me to fix some bugs the developer was requesting I fix so he could carry on with the site. They were basically asking me to work more, for free, to enable him to walk off with the majority of the money and do less work. They also forwarded a suuuuuper shitty, condescending email from him, listing all the things he thought was wrong with the site (he even listed 'no favicon' although they'd never supplied a graphic for this). He also wrote a paragraph at the bottom EXPLAINING MY JOB TO ME and telling me:
I get the feeling you like to write Javascript, while being one of the easiest languages to learn, it can also be one of the hardest to master. While I applaud you for writing Vanilla JS, it looks like you have a general problem with structuring your application.
Not sure if I'm being oversensitive here but it felt so patronising, and i couldn't even go for an angry walk to get it out my system because of social distancing lol.
Let a girl quarantine in peace!!!!!!2 -
I'm still studying computer science/programming, I still have one year to do in order to graduate (Master). I am in a work study program so I'm working for a company half of the time, and I'm studying the other half. It is important to mention that I am the only web developer of the company
When I arrived in the company 9 months ago, I was given a Vue project which had been developed by a trainee a few weeks before my arrival and I was asked to correct a few things, it was mostly about css. Then, I was ask to add a few functionalities, nothing really hard to code, and we were supposed to test the solution in a staging environment, and if everything was ok, deploy it to prod.
However, the more I did what I was asked, the more functionalities I had to implement, until I reached a point where I had to modify the API, create new routes, etc. I'm not complaining about that, that's my job and I like it. But the solution was supposed to be ready when I arrived, it was also supposed to be tested and deployed.
The problem is, the person emitting these demands (let's call him guy X) is not from the IT service, it's a future user of the website in the admin side. The demands kept going and going and going because, according to him, the solution was not in a good enough state to be deployed, it missed too many (un)necessary features. It kept going for a few months.
The best is yet to come though : guy X was obviously a superior, and HIS superior started putting pressure on me through mails, saying the app was already supposed to be in production and he was implying that I wasn't working fast enough. Luckily, my IT supervisor was aware of what was going on and knew I obviously wasn't to blame.
In the end, the solution was eagerly deployed in production, didn't go through the staging environment and was opened to the users. Now, guy X receives complaints because none of what I did was tested (it was by me, but I wasn't going to test every single little thing because I didn't have time). Some users couldn't connect or use this or that feature and I am literally drowning in mails, all from guy X, asking me to correct things because users are blocked and it's time consuming for him to do some of the things the website was doing manually.
We are here now just because things have been done in a rush, I'm still working on it and trying to fix prod problems and it's pissing me off because we HAVE a staging environment that was supposed to prevent me from working against the clock.
On a final note, what's funny is that the code I'm modifying, the pre-existing one needs to be refactored because bits and pieces are repeated sometimes 5 times where it should have been externalized and imported from another file. But I don't know when and if I will ever be able to do that.
I could have given more context but it's 4am and I'm kinda tired, sorry if I'm not clear or anything. That's my first rant -
This is the story of probably the least secure CMS ever, at least for the size of it's consumer base. I ran into this many years ago, before I knew anything about how websites work, and the CMS doesn't exist anymore, so I can't really investigate why everything behaved so strangely, but it was strange.
This CMS was a kind of blog platform, except only specially authorised users could view it. It also included hosting. I was helping my friend set it up, and it basically involved sending everybody who was authorized a email with a link to create an account.
The first thing my friend got complaints about was the strange password system. The website had two password boxes, with a limit of (I think) 5 characters each. So when creating a account we recomended people simply insert the first 5 characters in the first box, and the rest in the second. I can not really think of a good explanation for this system, except maybe a shitty way to make sure password are at least 5 characters? Anyway, since this website was insecure the password was emailed to you after the account was created. This is not yet the WTF part.
The CMS forced sidebar with navigation, it also showed the currently logged in users. Except for being unreadable due to a colorful background image, there where many strange behaviors. The sidebar would generally stay even when navigating to external websites. Some internal links would open a second identical sidebar right next to the third. Now, I think that the issue was the main content was in an iframe with the sidebar outside it, but I didn't know about iframe's back then.
So far, we had mostly tested on my friends computer, which was logged in as the blog administrator. At some point, we tried testing with a different account. However, the behavior of sidebars was even stranger now. Now internal links that had previously opened a second, identical sidebar opened a sidebar slightly different from the first: One where the administrator was logged in.
We expirimented somewhat, and found that by clicking links in the second sidebar, we could, with only the login of a random user, change and edit all the settings of the site. Further investigation revealed these urls had a ending like ?user=administrator2J8KZV98YT where administrator was the my friends username. We weren't sure of the exact meaning of the random digits at the end, maybe a hash of the password?
Despite my advice, my friend decided to keep using this CMS. There was also a proper way to do internal links instead of copying the address bar, and he put a warning up not to copy links to on the homepage. Only when the CMS shut down did he finally switch to a system where formatting a link wrong could give anybody admin access. -
Early in my career, I would assume, user complaints were just their human error. Many years later, I'm continually surprised how often users find legitimate bugs. Very rarely do I get a password-not-working-type complaint.1
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!rant, more of an incredulous/cruelly amused "you had ONE job..."
so: biggest IT/PC/electronics store in my (and neighboring) country. their webpage, of course with the function to buy online, because of course.
the big green "Buy" button does nothing. doesn't work. doesn't react. I keep clicking it multiple times, shorter, longer, etc, because maybe their JS scripts are just shit so they slow.
nope.
okay. open devtools, JS console.
hover over the button: "Error: isMobile is not a function".
click the button: "Error: isMobile is not a function"
WAT.
search for isMobile in the script.
173 occurences.
fuck this.
console: isMobile = function(){return false;}
because I'm not on my phone.
click the "Buy" button.
works flawlessly.
...HOW?
THE WHOLE PAGE IS AN ESHOP YOU COMIC RELIEF INCOMPETENTS! =D
173 uses of non-existing function that blocks business-critical feature, THE ONLY CORE FEATURE FOR WHICH YOUR SITE EVEN EXISTS, and NOBODY, not the dev who fucked it up, NOT EVEN QA, noticed it??? =D =D
if I was the boss of the devs, or even boss of the whole company...
git blame
...and then i'd go the whole chain from the dev who caused the bug, through all of the QA people who "tested" that version before deploy, and I would personally, on the spot, fire each and every single one of them.
mainly because of who knows how much money this stupid not even a proper bug lost them.
but secondarily, because clearly none of those people give a single shit (n)or have an idea how to do their jobs.
=D =D
yeah but I was a good guy, filed a bug report in the "Complaints" section of their Contact form.
it goes to some call-center-like peon, so it starts with a sentence "forward this to your site's dev people outright to file as a bug, thank you".
but... HOW.... =D
HOW can you let something like this through? =D
the bottleneck of your whole user interaction, which forms first of the three steps OF THE MAIN AND MOST IMPORTANT FUNCTION of your whole business... =D
...I...
...does not compute =D
...BUT THEY USING ANGULAR, SO THEY ALL MODERN AND HIGH-TECH AND EVERYTHING'S FINE!!! =D =D1 -
Starting to wonder why I tend to like our QA people so much: they often seem so much saner. Yes, sometimes they quibble as with the complaints about a page that is hidden from the user anyway, but they would usually not creep to deep into the hole creating most unintuitive workflows and abysmal logic.
Disclaimer: We're more like backend devs, but we had to do a UI which was beautifully slaughtered by the CEO messing with it - guess what's happening with the new one - and because of that... thing I already nearly smashed my Mac because stupid entered credentials for updating software would only be applied if you defocused once out of the password entry box. Fucked up stuff like this, which devs meddle with, give up, just shrug it off and dump it on the (l)user.
Or a more recent example: So PM wanted a stupid "Apply to all" buttons on a list that can be filtered. Guess to which items the actions should be applied if you filtered it and you currently only see a small selection in your window! Yes, of course it still applies to all items in the universe. QA guy who's just trying the buttons comes to me: "Hey, you sure this "apply all"-stuff supposed to work like that?"
Third example to end this long QA-praise: So there is this virtual appliance we build and we should support another stupid hypervisor.. and he found the kernel modules I have to activate additionally so we can just convert the existing image without having to create a new build system.3