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Search - "zendesk"
We upgraded Zendesk to Essential plan as we needed atleast 4 agents(we had a plan with 3 agents that does not exist anymore). Annual fee rised to $240 per year.
After "upgrading" our 3rd-party integrations stopped working. I asked why and zendesk told me that we have to update to Team plan which costs $912 per year to get integrations working again (in our case, slack integration). Fuck that, fuck you zendesk. No fucking way we are paying ~$700 more a year just to get notified in slack about the tickets!
Why does my client refuse to use ZenDesk to report issues? It's literally just changing the to address in your email. They bitch about us not having formal processes and then don't follow the ones that we have. *sigh*