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Search - "customer is king"
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A customer calls to ask about our software, its features and its advantages and so on.
I answer him all his questions in a 45 minutes support call.
Then he decides to order the software from our website using the order form.
After 1h i get another call by the same guy saying he cant order.
I ask him why and he says that he is blind and his screen reader does not read out the form/website content.
So i filled out the order form with him together because im a nice person and customer is king. (Took me 20 minutes).
After that i ask our webdevelopers if they considered to make the website more disabled friendly.
They responded with no because it dosent matter.
Yeah fuck me right! Fuck the disabled customers we dont care.
I think thats kind of stupid but who cares right!!12 -
Minimum wage employers and restaurants asking "and why should we hire you?".
You have 40 vacancies in your area for just your company alone.
You're paying $13.25 an hour when only a year ago you were paying $9.75.
Why should we hire you?
F*ck you, pay me, that's why.
You're not f*cking NASA
You're a God damn chain restaurant with a 40% turnover rate, who's employees probably shoot up in the bathroom on the rare occasion they even get a break.
I looked at the guy with all the annoyance I could muster, stared him down for a good five seconds and said. "You pay a few dollars over minimum. You're job is not important enough to even ask that question. Have a nice day." And got up and left.
Dude followed me and stuttered " hold up. I was just..."
But I was already out the door.
You were just what mark? Asking a dumbfuck question as if you had any leverage at all?
Your competitor *across the street* is offering 50 cents *more* per hour, and has guaranteed breaks.
What, did you forget 2008 and how you treated millions of people as disposable? The little part where you and most american industries demanded passion, without pay raises? Promotions without benefits? The jobs that if you worked hard, rather than a promotion or a pay raise, your reward was more work and less hours to finish?
You assholes thought we forgot about that? How you shipped millions of jobs overseas, blamed it on "automation" (chinese and indian slave labor), and then pointed the finger at millions of impoverished people as "lazy" in places like Detroit and Pittsburgh and told them "you just got to work harder and smarter!" Or "just get a small loan and create the next google!" from the comfort of your yachts? I'm looking at you bane corp.
No, now the shoes on the other foot motherf*ckers. Hows it feel needing all *us* commoners? "Why should we hire you?"
No, why should *I* WORK FOR YOU?
Cuz I saw THREE dirty tables coming in. A line of people that could be being served. A line that could have been optimized with the proper table count and some simple changes. A menu that doesnt even incentivize your biggest sellers and a dozen other things your store is doing wrong.
Think mark, think!
This is one of those braindead questions employers paying sub $18 an hour ask, because they suffered so much brain drain from years of payola profits from too-big-to-fail wallstreet bailouts, that they forgot they are not king midas, unless they are the king midas of shit, because increasingly everything corporate America touches turns into shit.
And while were on the subject, stopping bringing in outside management to stores. It destroys team cohesion, staff morale, pisses off people *on site* who *actually know* the team, the stores daily activities and processes, and who are better fit for that role. You bring in disinterested outside management, and it's one of the biggest red flags I've ever seen: these smarmy selfcongratulating f*cks who know nothing about the particular store, have no connection to the staff, go on firing sprees or alienation-sprees to hire in friends, fuck up the schedules because again they know nothing about the employees, and then move on after a few years to greener pastures, leaving a barren radioactive wasteland of chain smokers and burnt out staff in their wake.
Dear corporate America, your free ride on the public's good will is over. It's over.
Now you're in the bitch seat. Come sit at my desk and explain to me, EXPLAIN TO ME, why I should sweat and labor to save your shitty company hemorrhaging money like a bleeding crack-addicted hobo dying with a sucking chest wound from a chicago skidrow friday-night drive-by?
You dont deserve it. Your management and company culture is worse than incompetent. It's full of smiley guys expounding about their passion for customer service while giving each other sloppy BJs in broom closets, a veritable cornucopia of cult-like corporate dick suckers *and* dickheads, proclaiming, no...PROFESSING (hence "professional") their undying allegiance and dedication to their corporate family with the intensity of cujo, foaming at the mouth, or Mitt Romney preparing for a photoshoot, plastic smiles and feigned laughs.
Dont forget to wipe your chin, asshole. It's not Ronald McDonald your blowing, but it's definitely not Gordon f*cking Ramsey either.
Would you like fries with that?86 -
You know what really grinds my gears? As a junior webdeveloper (mostly backend) I try my hardest to deliver quality content and other people's ignorance is killing me in my current job.
Let's rant about a recent project I had under my hood, for this project (a webshop) I had to restructure the database and had to include validation on basicly every field (what the heck, no validation I hear you say??), apperently they let an incompetent INTERN make this f***king webshop. The list of mistakes in this project can bring you close to the moon I'd say, seriously.
Database design 101 is basicly auto incremented ID's, and using IDs in general instead of using name (among a list of other stuff obv.). Well, this intern decided it was a good idea to filter a custom address-book module based on a NAME, so it wasn't setup as: /addressbook/{id} (unique ID, never a problem) but as /addressbook/{name}, which results in only showing one address if the first names on the addresses are the same. Lots of bugs that go by this type of incompetence and ignorance. Want to hear another joke? Look no further, this guy also decided it was a great idea to generate the next ID of an order. So the ordernumber wasn't made up by the auto incremented id on the order model, but by a count of all the orders and that was the next order number. This broke so many times, unbelievable.
To close the list of mistakes off, the intern decided it was a great idea to couple the address of a user directly to an order. Because the user is able to ship stuff to addresses within his addressbook, this bug could delete whole orders out of the system by simply deleting the address in your addressbook.
Enough about my intern rant, after working my ass of and going above and beyond the expectations of the customer, the guy from sales who was responsible for it showed what an a**hole he was. Lets call this guy Tom.
Little backstory: our department is a very small part of the company but we are responsible for so much if you think about it. The company thinks we've transitioned to company wide SCRUM, but in reality we are so far from it. I think the story below is a great example of what causes this.
Anyway, we as the web department work within Gitlab. All of our issues and sprints are organized and updated within this place. The rest of the company works with FileMaker, such a pile of shit software but I've managed to work around its buggyness. Anyway, When I was done with the project described above I notified all the stakeholders, this includes Tom. I made a write-up of all the changes I had made to the project, including screenshots and examples, within Gitlab. I asked for feedback and made sure to tag Tom so he was notified of my changes to the project.
After hearing nothing for 2 weeks, guess who came to my desk yesterday? F**king tom asking what had changed during my time on the project. I told him politely to check Gitlab and said on a friendly tone that I had notified him over 2 weeks ago. He, I shit you not, blantly told me that he never looks on there "because of all the notifications" and that I should 'tell him what to do' within FileMaker (which I already had updated referencing Gitlab with the write-up of my changes). That dick move of him made me lose all respect for this guy, what an ignorant piece of shit he is afterall.
The thing that triggers me the most in the last story is that I spent so much free time to perfect the project I was working on (the webshop). I even completed some features which weren't scheduled during the sprint I was working on, and all I was asking for was a little appreciation and feedback. Instead, he showed me how ignorant and what a dick he was.
I absolutely have no reason to keep on working for this company if co-workers keep treating me like this. The code base of the webshop is now in a way better condition, but there are a dozen other projects like this one. And guess what? All writen by the same intern.
/rant :P10 -
Rant!
Been working on 'MVP' features of a new product for the past 14 months. Customer has no f**king clue on how to design for performance. An uncomfortable amount of faith was placed on the ORM (ORMs are not bad as long as you know what you are doing) and the magic that the current framework provides. (Again, magic is good so long as you understand what happens behind the smoke and mirrors - but f**k all that... coz hey, productivity, right?). Customer was so focussed on features that no one ever thought of giving any attention to subtler things like 'hey, my transaction is doing a gazillion joins across trizillion tables while making a million calls to the db - maybe I should put more f**king thought into my design.' We foresaw performance and concurrency issues and raised them way ahead of the release. How did the customer respond? By hiring a performance tester. Fair enough - but what did that translate into? Nothing. Nada. Zilch. Hiring a perf tester doesn't automagically fix issues. The perf tester did not have a stable environment, a stable build or anything that is required to do a test with meaningful results. As the release date approached, the customer launched a pilot and things started failing spectacularly with the system not able to support more than 15 concurrent users. WTF! (My 'I told you so' moment) Emails started flying in all directions and the hunt for the scapegoat was on (I'm a sucker for CYA so I was covered). People started pointing in all directions but no one bothered to take a step back and understand what was causing the issues. Numero uno reason for transaction failure was deadlocks. We were using a proprietary DB with kickass tooling. No one bothered to use the tooling to understand what was the resource in contention let alone how to fix the contention. Absolute panic - its like they just froze. Debugging shit and doing the same thing again and again just so that management knew they were upto something. Most of the indexes had a fragmentation of 99.8% - I shit you not. Anywho, we now have a 'war room' where the perf tester needs to script the entire project by tonight and come up with some numbers that will amount to nothing while we stay up and keep profiling the shit out of the application under load.
Lessons learnt - When you foresee a problem make a LOT of noise to get people to act upon it and not wait till it comes back and bites you in the ass. Better yet, try not to get into a team where people can't understand the implications of shitty design choices. War room my ass!3 -
Since it's 42 & I am fond of the number..
The 'most fun' I had was making a completely useless feature for our customers that we (our team) knew will be useless (&wrong) once finished and we will have to rewrite it. But we had to do it nevertheless till the end of the week, since the customer is the king. It turned out hilarious and fun because everyone was making jokes on the floor about what idiotic stuff we code and implement. Even the boss was like: yes, yes, I know but please do it, you can rewrite it later to not do anything, just leave the button on gui. It was crazy it was fun, a little bit of mindless coding to lighten up the atmosphere and it (coding & jokes) brought closer the whole colective reaponsible for that particular customer. -
You would think that one might get used to the following scenario, but it still pisses me off every time it happens. I'm getting a design created by the customer that is specific to a pixel-level. The product I create in turn is very close to a 100% match visually and functional. And then a few days later, the work already done, I get renewed versions of the same designs. Just like that. With all those nooks and crannies replaced and new ones added, as if it didn't took time, effort and experience to make them functional in the first place. And no one blinks an eye. Not the customer, not our project managers. So after having me built you intricate card board house, you just smash it and tell me to rebuild? It's not always a huge deal but it happens so often and I guess it's part of the "customer is king" mentality, but it's bullshit. If the customer hands in a final design, then that's it. Any changes afterwards need to be paid extra. Otherwise it feels like I'm wasting my time and those changes will not get the same quality treatment for sure.1
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Bad English aside I am so sick of incompetent customer service reps. Holy shit it's like they will hire anyone these days.
Here just read from this script and not the code version. That's all the tech you need to know right here on this single piece of paper.
Fucking incompetent bastards need to go work at a non technical job like Burger King because tech support is beyond them.
They'd probably fuck that up to. That's a completely different rant, those who can't even do fast food jobs right. At that point just go get on disability because your fucked.
To be fair I will occasionally get someone in the tech support sector who knows their shit but it's few and far between and its always a welcome surprise.12 -
MAD Pizza: Serving Delicious, High-Quality Pizza in Waterloo, ON
If you're craving mouthwatering pizza made with fresh ingredients, look no further than MAD Pizza. Located at 572 King St N, Waterloo, ON N2L 6L3, Canada, MAD Pizza is your go-to destination for pizza that will satisfy your cravings and leave you coming back for more. Whether you're planning a casual dinner, hosting a party, or simply enjoying a meal with friends and family, we offer an array of pizza options that are sure to delight.
A Slice Above the Rest
At MAD Pizza, we pride ourselves on delivering the highest quality pizzas. Our dough is made fresh daily, ensuring a perfect base for every pizza. We use only the finest ingredients, from savory sauces to the freshest vegetables and top-tier meats. Whether you like a classic margherita, a loaded supreme, or something more unique, our pizza menu offers a variety of delicious options for all tastes.
Why Choose MAD Pizza?
Quality Ingredients – We believe that great pizza starts with great ingredients. That's why we handpick the freshest toppings, from locally sourced vegetables to premium cheeses and meats. Every bite of our pizza is packed with flavor and quality.
Variety for Everyone – At MAD Pizza, we offer a wide selection of pizza options to suit every taste and dietary preference. From traditional favorites to inventive creations, there's a pizza for everyone. Don't forget to ask about our vegetarian, gluten-free, and vegan options!
Convenient Location – Situated conveniently at 572 King St N, Waterloo, our pizza shop is easily accessible for locals and visitors alike. Whether you're grabbing a pizza on your way home or enjoying a meal at our cozy spot, we're here to serve you.
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Perfect for Any Occasion
Whether you're planning a fun family dinner, a late-night snack, or catering an event, MAD Pizza is the perfect choice. We offer both takeout and delivery, so you can enjoy our delicious pizzas wherever you are. And if you're in the area, stop by and enjoy a fresh, hot pizza in our welcoming restaurant.
Get in Touch
Ready to indulge in the best pizza in Waterloo? Give us a call at +1 (548) 889-5647 or stop by our location at 572 King St N. If you're looking to make an order online or learn more about our menu, we are happy to help.
For the best pizza experience in Waterloo, choose MAD Pizza – where great taste and quality meet.
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Address:
572 King St N,
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Contact Number:
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Enjoy delicious, high-quality pizza at MAD Pizza today!
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Unlocking the Potential of a Digital Marketing Agency in Pakistan
The digital landscape in Pakistan is evolving at an unprecedented pace, and the role of a proficient digital marketing agency in this transformation is undeniable. If you're searching for the most effective way to boost your online presence and gain a competitive edge, you're in the right place. Let's dive into the world of digital marketing and discover how a top-tier agency can revolutionize your business prospects.
The Essence of a Digital Marketing Agency
A digital marketing agency is your gateway to harnessing the power of the internet for business growth. These agencies specialize in creating, managing, and optimizing online marketing strategies tailored to your unique goals and target audience. Whether you're a startup or an established enterprise, their services can provide you with a significant advantage.
Keywords for Success
To succeed in the digital realm, you need to start with the basics. Keywords are the foundation of any effective digital marketing strategy. It's crucial to conduct thorough keyword research to identify the terms and phrases your potential customers are using to search for your products or services. Utilizing cutting-edge SEO tools, a top-notch agency can help you pinpoint these keywords and incorporate them strategically into your content.
Content That Captivates
Content is king in the digital world. High-quality, informative, and engaging content not only attracts visitors but also keeps them coming back. A reputable digital marketing agency can craft compelling content that aligns with your brand and speaks directly to your target audience.
Social Media Supremacy
In today's interconnected world, social media platforms play a vital role in building brand awareness and fostering customer relationships. An adept agency will develop a tailored social media strategy to maximize your online presence. From creating attention-grabbing posts to running paid advertising campaigns, they have you covered.
The SEO Advantage
Search Engine Optimization (SEO) is the cornerstone of digital marketing. A skilled agency will optimize your website and content to rank higher in search engine results pages. This ensures that your business is easily discoverable by potential customers. Improved visibility leads to increased organic traffic and, ultimately, higher conversion rates.
Pay-Per-Click (PPC) Proficiency
PPC advertising is a powerful tool to drive immediate traffic to your website. A digital marketing agency can create and manage PPC campaigns that target your ideal customers, optimizing ad spend for the best results. With their expertise, you can achieve a strong return on investment (ROI).
Data-Driven Decision Making
In the digital world, data is everything. A professional agency will not only create your digital marketing campaigns but also provide detailed analytics to measure their success. This data-driven approach allows for continuous optimization, ensuring your marketing efforts are always aligned with your objectives.
Conclusion
In the ever-evolving landscape of digital marketing, a proficient digital marketing agency can be your greatest asset. From strategic keyword targeting to captivating content creation, they have the tools and expertise to elevate your online presence. Embrace the power of SEO, harness the potential of social media, and make data-driven decisions for the best results.
If you're ready to supercharge your digital marketing efforts in Pakistan, consider partnering with a top-tier agency. They have the skills and experience needed to take your business to new heights in the digital world.2 -
9 Ways to Improve Your Website in 2020
Online customers are very picky these days. Plenty of quality sites and services tend to spoil them. Without leaving their homes, they can carefully probe your company and only then decide whether to deal with you or not. The first thing customers will look at is your website, so everything should be ideal there.
Not everyone succeeds in doing things perfectly well from the first try. For websites, this fact is particularly true. Besides, it is never too late to improve something and make it even better.
In this article, you will find the best recommendations on how to get a great website and win the hearts of online visitors.
Take care of security
It is unacceptable if customers who are looking for information or a product on your site find themselves infected with malware. Take measures to protect your site and visitors from new viruses, data breaches, and spam.
Take care of the SSL certificate. It should be monitored and updated if necessary.
Be sure to install all security updates for your CMS. A lot of sites get hacked through vulnerable plugins. Try to reduce their number and update regularly too.
Ride it quick
Webpage loading speed is what the visitor will notice right from the start. The war for milliseconds just begins. Speeding up a site is not so difficult. The first thing you can do is apply the old proven image compression. If that is not enough, work on caching or simplify your JavaScript and CSS code. Using CDN is another good advice.
Choose a quality hosting provider
In many respects, both the security and the speed of the website depend on your hosting provider. Do not get lost selecting the hosting provider. Other users share their experience with different providers on numerous discussion boards.
Content is king
Content is everything for the site. Content is blood, heart, brain, and soul of the website and it should be useful, interesting and concise. Selling texts are good, but do not chase only the number of clicks. An interesting article or useful instruction will increase customer loyalty, even if such content does not call to action.
Communication
Broadcasting should not be one-way. Make a convenient feedback form where your visitors do not have to fill out a million fields before sending a message. Do not forget about the phone, and what is even better, add online chat with a chatbot and\or live support reps.
Refrain from unpleasant surprises
Please mind, self-starting videos, especially with sound may irritate a lot of visitors and increase the bounce rate. The same is true about popups and sliders.
Next, do not be afraid of white space. Often site owners are literally obsessed with the desire to fill all the free space on the page with menus, banners and other stuff. Experiments with colors and fonts are rarely justified. Successful designs are usually brilliantly simple: white background + black text.
Mobile first
With such a dynamic pace of life, it is important to always keep up with trends, and the future belongs to mobile devices. We have already passed that line and mobile devices generate more traffic than desktop computers. This tendency will only increase, so adapt the layout and mind the mobile first and progressive advancement concepts.
Site navigation
Your visitors should be your priority. Use human-oriented terms and concepts to build navigation instead of search engine oriented phrases.
Do not let your visitors get stuck on your site. Always provide access to other pages, but be sure to mention which particular page will be opened so that the visitor understands exactly where and why he goes.
Technical audit
The site can be compared to a house - you always need to monitor the performance of all systems, and there is always a need to fix or improve something. Therefore, a technical audit of any project should be carried out regularly. It is always better if you are the first to notice the problem, and not your visitors or search engines.
As part of the audit, an analysis is carried out on such items as:
● Checking robots.txt / sitemap.xml files
● Checking duplicates and technical pages
● Checking the use of canonical URLs
● Monitoring 404 error page and redirects
There are many tools that help you monitor your website performance and run regular audits.
Conclusion
I hope these tips will help your site become even better. If you have questions or want to share useful lifehacks, feel free to comment below.
Resources:
https://networkworld.com/article/...
https://webopedia.com/TERM/C/...
https://searchenginewatch.com/2019/...
https://macsecurity.net/view/...
