https://devrant.com/rants/4356269/...

As it turns out, many people in my team has the same fucking habit! Nobody wants to listen; everybody wants to blabber first!

How the fuck are we going to communicate like this? Especially while working from home?!

And how the fuck can you blame me for an issue when you don’t even let me complete a fucking sentence?! How the fuck am I supposed to get my point across?!!

Oh man.. today’s been bad.

I was tasked to evaluate wherever a customer could use an implementation of OTRS ( https://otrs.com/ )

Is it just me or is there no information on this site apart from <OTRS> will make your life better! <OTRS> will cure AIDS! <OTRS> will end world hunger!

This site is trying to use its fucking product name in every god damn sentence. <OTRS>. Everytime <OTRS> is mentioned it is fucking bold printed! My eyes are bleeding within 2 minutes of visiting this site.

I can't get any information about what excatly it is apart from their catchphrase: OTRS (again, bold. I'll refrain from putting it in <> from now, i think you got the point) is a customizable support desk software that manages workflows and structures communication so there are no limits to what your service team can achieve.

So, it's a support desk software you can customize. Great. What does it do?

"Whether you deal with thousands of inquiries and incidents daily [...] you’ll need digital structures that integrate standardized processes
and make communication transparent between teams and departments,
as well as for external customers."

Great, but what does it do?

"Reduce costs and improve satisfaction by structuring customer service communication with OTRS."

Great, BUT WHAT DOES IT DO?

"Manage incidents simply and uncover the data needed to make forward-thinking strategy decisions. OTRS is an ITSM solution that scales and adapts to your changing business needs."

W H A T D O E S I T D O ?!

Okay fuck that, maybe the product page has something to say.
Hm... A link on the bottom of the page says it is a feature list ( https://otrs.com/product-otrs/... )

Ah great, so i got a rough idea about what it is. Our customer wants a blackboard solution with a window you can pin to your desktop and also has a basic level of access control.

So it seems to be way to overloaded on features to recommend it to them. Well, let's see if can at least do everything they want. So i need screenshots of the application. Does the site show any of them? I dare you to find out.

Spoiler: It does not. FFS. The only pictures they show you are fucking mock ups and the rest is stock photos.

Alright, onwards to Google Images then.

Ah, so it's a ticket system then. Great, the site did not really communicate that at all.
Awesome, that's not what i wanted at all. That's not even what the customer wanted at all! Who fucking thought that OTRS was a good idea for them!

Fuck!

Welcome to post 2 of WHY WOULD I WANT TO WORK WITH YOU?, a saga of competence, empathy and me being dick, even tho I didn't want to be one.
This is a follow-up to: https://devrant.com/rants/2363374 It's title is: "Oh, you can post only every 2h. Didn't know that". I also didn't know that the rest of my rant would be put into a comment. For consistency tho, this time I am still splitting the story.

A wise person once wrote in their book: "People judge other people by two things: Empathy and competence." This may not be an accurate quote, but it carries the same message. Also, I don't really remember who was the author. I only know they were probably quite wise. Anyway, I just wanted to share that sentence. Have a moment and think about it. Or don't. Here's my story:

A was a software house that looked pretty promising. They were elegant, their page and offer looked nice. Well, unless you consider the fact that they offered me internship. Unpaid. But I decided to meet with them anyway, since I had hope that I could negotiate some sort of paid internship or a job contract even. I did my homework after all, and I was confident I am able to keep up with their requirements. I arrived a little bit... no, way to early. One damn hour. Whatever, I waited. I was greeted by a woman. We had a cultural conversation, she had a list of 12 questions I needed to answer, as a form of a test. We begun. First question: How do you change a value in Oracle Database? "Wait a minute", I thought, "What kind of question is that?". Why in seven hells would you want your frontend developer to know how to handle oracle db? Well, I gave my answer, I did lick some of that SQL in my life. Next question: Java stuff. The bloody gal didn't even care to check what position I am applying to before the interview! At this point I didn't really have very high hopes. A shame on them forever.

The story of B and C is connected and a little bit more complicated. More on that in part 2. B stands for Bank. A big corporation then, by definition. A person I know decided called me that day and told me they're hiring, that he referred me and that they would like to arrange a meeting. And so we did. It was couple of days before Christmas. C was a software house again. Or a startup. Idk really. Their website wasn't finished so I couldn't read anything useful up on them. They didn't tell me much about themselves either. They also started with "unpaid internship".

In C, they would greet me and instantly sit me down next to a mac laptop and told me, "hey, do this stuff in python". What the fuck, not again... I told them that I am frontend dev, they guy said "it's no problem, you said you know python, it's a simple task". And yeah, I did host some apps in Flask and I did use psycopg2. It was in my CV. But never, ever, have I mentioned knowing heuristics nor statistics. I'm no data scientist, monsieur. Whatever, I tried, I failed a little bit, I told them that maybe if I did want to spend half of my day there I would finish this task, but back then I was way too nervous to focus and code. I told them what should be done in code and that I just was unable to code this at the very moment. They nodded, we said goodbye and I was sure not to hear from them ever again.

In B, I was greeted by a senior frontend dev. He told me the recruiter is sick and he couldn't come, so we're talking alone. I can buy it. We sat down in said meeting room, and he asked me if I wanted a drink. No thx, I had digested so much caffeine during last 24h, next dose could be an overdose. And then, he took out my resume printed in paper. With notes on it. With some stuff encircled. That bloody bastard did his homework. We spent over an hour, just talking in friendly atmosphere. It was an interview, but it was a conversation also. We shared our experiences, opinions and it went just perfect.

On December 20, I was heading home for Christmas. My situation looked like this: A called me they could offer me only unpaid internship. I was getting kinda bored of rice and debts, tbh. I gracefully rejected their generous offer. B didn't give me feedback yet(it was a most recent interview, so I didn't expect any message until after Christmas anyway). C told me that they could give me internship, but I managed to convince them to make it paid internship. After three months of very bad times, things were starting to get better.

On part III we will explore further events of my very recent past. That post will be same amount of storytelling and possibly a lesson for those who seek an employer and for those who seek an employee.