Things have been a little too quiet on my side here, so its time for an exciting new series:

practiseSafeHex's new life as a manager.

Episode 1: Dealing with the new backend team

It's great to be back folks. Since our last series where we delved into the mind numbing idiocy of former colleagues, a lot has changed. I've moved to a new company and taken a step up as a Dev manager / Tech lead. Now I know what you are all thinking, sounds more dull and boring right? Well it wouldn't be a practiseSafeHex series if we weren't ...

<audience-shouting>
DEALING! ... WITH! ... IDIOTS!
</audience-shouting>

Bingo! so lets jump right in and kick us off with a good one.

So for the past few months i've been on an on-boarding / fact finding / figuring out this shit-storm, mission to understand more about what it is i'm suppose to do and how to do it. Last week, as part of this, I had the esteemed pleasure of meeting face to face with the remote backend team i've been working with. Lets rattle off a few facts to catch us all up:

- 8 hour time difference to me
- No documentation other than a non-maintained swagger doc
- Swagger is reporting errors and several of the input models are just `Type: String`
- The one model that seems accurate, has every property listed as optional, including what must be the primary key
- Properties go missing and get removed at the drop of a hat and we are never told.
- First email I sent them took 27 days to reply, my response to that hasn't been answered so far 31 days later (new record! way to go team, I knew we could do it!!!)
- I deal directly with 2 of them, the manager and the tech lead. Based on how things have gone so far, i've nick named them:
1) Ass
2) Hole

So lets look at some example of their work:

- I was trying to test the new backend, I saw no data in QA. They said it wouldn't show up until mid day their time, which is middle of the night for us. I said we need data in our timezone and I was told: a) "You don't understand how big this system is" (which is their new catch phrase) b) "Your timezone is not my concern"

- The whole org started testing 2 days later. The next day a member from each team was on a call and I was asked to give an update of how the testing was going on the mobile side. I said I was completely blocked because I can't get test data. Backend were asked to respond. They acknowledged they were aware, but that mobile don't understand how big the system is, and that the mobile team need to come up with ideas for the backend team, as to how mobile can test it. I said we can't do anything without test data, they said ... can you guess what? ... correct "you don't understand how big the system is"

- We eventually got something going and I noticed that only 1 of the 5 API changes due on their side was done. Opened tickets. 2 days later asked them for progress and was told that "new findings" always go to the bottom of the backlog, and they are busy with other things. I said these were suppose to be done days ago. They said you can't give us 2 days notice and expect everything done. I said the original ticket was opened a month a go *sends link* ......... *long silence* ...... "ok, but you don't understand how big the system is, this is a lot of work"

- We were on a call. Product was asking the backend manager (aka "Ass") a question about a slight upgrade to the new feature. While trying to talk, the tech lead (aka "Hole") kept cutting everyone off by saying loudly "but thats not in scope". The question was "is this possible in the future" and "how long would it take", coming from management and product development. Hole just kept saying "its not in scope", until he was told to be quiet by several people.

- An API was sending down JSON with a string containing a message for the user with 2 bits of data inside it. We asked for one of those pieces to also come down as a property as the string can change and we needed it client side. We got that. A few days later we found an edge case and asked for the second piece of data to be a property too. Now keep in mind, they clearly already have access to them in order to make the string. We were told "If you keep requesting changes like this, you are going to delay the release of the backend by up to 2 weeks"

Yes folks, there you have it, the most minuscule JSON modifications, can delay your release by up to 2 weeks ........ maybe I should just tell product, that they don't understand how big the app is, and claim we can't build it on our side? Seems to work for them

Thats all the time we have for today,

Tune in for more, where we'll be looking into such topics as:

- If god himself was an iOS developer ... not
- Why automate when you can spend all day doing it by hand
- Its more time-efficient to just give everything a story point of 5
- Why waste time replying to emails ... when you can do nothing instead

See you all next week,
practiseSafeHex

Welcome back to practiseSafeHex's new life as a manager.

Episode 2: Why automate when you can spend all day doing it by hand

This is a particularly special episode for me, as these problems are taking up so much of my time with non-sensical bullshit, that i'm delayed with everything else. Some badly require tooling or new products. Some are just unnecessary processes or annoyances that should not need to be handled by another human. So lets jump right in, in no particular order:

- Jira ... nuff said? not quite because somehow some blue moon, planets aligning, act of god style set of circumstances lined up to allow this team to somehow make Jira worse. On one hand we have a gigantic Jira project containing 7 separate sub teams, a million different labels / epics and 4.2 million possible assignees, all making sure the loading page takes as long as possible to open. But the new country we've added support for in the app gets a separate project. So we have product, backend, mobile, design, management etc on one, and mobile-country2 on another. This delightfully means a lot of duplication and copy pasting from one to the other, for literally no reason what so ever.

- Everything on Jira is found through a label. Every time something happens, a new one is created. So I need to check for "iOS", "Android", "iOS-country2", "Android-country2", "mobile-<feature>", "mobile-<feature>-issues", "mobile-<feature>-prod-issues", "mobile-<feature>-existing-issues" and "<project>-July31" ... why July31? Because some fucking moron decided to do a round of testing, and tag all the issues with the current date (despite the fact Jira does that anyway), which somehow still gets used from time to time because nobody pays attention to what they are doing. This means creating and modifying filters on a daily basis ... after spending time trying to figure out what its not in the first one.

- One of my favourite morning rituals I like to call "Jira dumpster diving". This involves me removing all the filters and reading all the tickets. Why would I do such a thing? oh remember the 9000 labels I mentioned earlier? right well its very likely that they actually won't use any of them ... or the wrong ones ... or assign to the wrong person, so I have to go find them and fix them. If I don't, i'll get yelled at, because clearly it's my fault.

- Moving on from Jira. As some of you might have seen in your companies, if you use things like TestFlight, HockeyApp, AppCenter, BuddyBuild etc. that when you release a new app version for testing, each version comes with an automated change-log, listing ticket numbers addressed ...... yeah we don't do that. No we use this shitty service, which is effectively an FTP server and a webpage, that only allows you to host the new versions. Sending out those emails is all manual ... distribution groups?? ... whats that?

- Moving back to Jira. Can't even automate the changelog with a script, because I can't even make sense of the tickets, in order to translate that to a script.

- Moving on from Jira. Me and one of the remote testers play this great game I like to call "tag team ticketing". It's so much fun. Right heres how to play, you'll need a QA and a PM.

*QA creates a ticket, and puts nothing of any use inside it, and assigns to the PM.
*PM fires it back asking for clarification.
*QA adds in what he feels is clarification (hes wrong) and assigns it back to the PM.
*PM sends detailed instructions, with examples as to what is needed and assigns it back.
*QA adds 1 of the 3 things required and assigns it back.
*PM assigns it back saying the one thing added is from the wrong day, and reminds him about the other 2 items.
*QA adds some random piece of unrelated info to the ticket instead, forgetting about the 3 things and assigns it back.

and you just continue doing this for the whole dev / release cycle hahaha. Oh you guys have no idea how much fun it is, seriously give it a go, you'll thank me later ... or kill yourselves, each to their own.

- Moving back to Jira. I decided to take an action of creating a new project for my team (the mobile team) and set it up the way we want and just ignore everything going on around us. Use proper automation, and a kanban board. Maybe only give product a slack bot interface that won't allow them to create a ticket without what we need etc. Spent 25 minutes looking for the "create new project" button before finding the link which says I need to open a ticket with support and wait ... 5 ... fucking ... long ... painful ... unnecessary ... business days.

... Heres hoping my head continues to not have a bullet hole in it by then.

Id love to talk more, but those filters ain't gonna fix themselves. So we'll have to leave it here for today. Tune in again for another episode soon.

And remember to always practiseSafeHex

I can't believe this company.

They want to stop using Certificates because it bothers the customer.

I had to use https because we were using service workers for a PWA.

I tried explaining we need them for the product to work, and also it's a basic security measure.

They were removing the certificates without my knowledge.

I found out because a colleague wanted a way to disable the service worker and asked me for help.

The manager said your not the boss of the company, it's not your company to make decisions.

Just do what they say, he tried to justify the decision from above, I said ok when was the last time you installed a certificate? he said never.
Ok, then what the fuck are you talking about, its 10 minutes to get a certificate letscrypt HELLO.

This company is very hierarchical 1900 style, I'm the person who does innovation in the organization, that's the most fucked up part, they say no to everything.
OMG, I'm going to quit.

There just asking to get hacked, this is just the tip of the iceberg.

Is this common or are they morons?

At work, me and my guys don't say "you have my attention" we say "you have my erection"

Yeah, its juvenile, and in poor taste, but to us its fricking hilarious.

Anyway, at any meeting when someone says "attention please" we always start giggling like fucking morons.

We basically substituted the word "attention" for "erection" and the only thing that we fear is using it in public. My guys seldom have to speak in public, I do most of the talking as their manager.

It falls on me to not say it at the wrong place, and the wrong time.

That is not reassuring to me. But I wonder how much longer can I keep going without messing that one up.

Follow-up.

After getting fired last week, I went to the company today to take my papers, then the security guard asked for my government ID and refused to let me go the 5th floor to HR office, apparently because they had a meeting, then they had me waiting 20 minutes in the ground floor at the reception and when I asked if I could go to the bathroom he came in to the elevator with me and waited for me to get out to escort me back, I was so fucking furious by this point I just had it and told him who gave you the orders to take my gov ID and escort me everywhere like I'm a fucking maniac or a thief? Are you afraid of me breaking chairs or destroying offices or you think I'm gonna kill someone?

He then told me sorry sir but it's the orders, then I went to HR office and complained and called for the manager and she just came out with a bunch of BS, uhh I'm so sorry sometimes security can be a bit rude and what not.

SO YOU FUCKING MORONS THIS IS THE LAST TIME I'LL EVER BE COMING TO THIS FUCKING COMPANY AND YOU CAN'T EVEN GIVE ONE GOOD IMPRESSION FOR 30 MINUTES? HOLY SHIT!!!

Never in my life have I seen such incompetence, I just kept getting shocked to the last minute.

Been on a conference call with some coworkers and a huge company which is trying to sell us a new tool for our CI environment. Sales guys ask us sensible questions about our requirements and try to find out our needs. No one of my coworkers says a word. Sales guys rephrase their questions but STILL: Crickets on the line from our side and this call gets embarrassing. So I try to explain our SW dev process and explain what we need for our CI and suddenly Mr. Manager sends me a text msg telling me to to "STFU!"....Oh well THANK YOU, I just tried to be polite to these sales guys who were invited by US and took their time to present us their really good tool. I mean cmon...what is F*CKING WRONG with you?

Not necessarily ignorant, but funny.
Before my current job I used to work for a company that provided software services to logistic type corporations, import export and all that jazz.

I was asked to generate an admin interface that would allow people to enter scans from different products, sort them in the right place and update the main interface. During the time we were using Classic ASP with VBScript. There, AJAX and similar functionality can get quite tricky, but definitely doable if you know what you are doing, VBScript has many limitations when compared to something like PHP for example. But thus the application was created in about a week once everything was sorted and then the storage manager came back to ask me if I could put a spinner or something in it to show that the information was loading. I asked him if the information was not being updated accordingly or if there were similar issues to that extent.

He said "no, it is working perfectly and I have no problem with the functionality, but these morons keep trying to scan shit because they can't tell if something is being populated into the main table in the interface because it all happens so quickly" Me: "well it is a very simple process, if you want I can add some sort of additional message to that or a spinner or something of the like that would show for two seconds or something, just so they can get some visual clarification"

Him: "This is a pretty stupid thing isn't it?". Me: Yes. Him: "I am so sorry to ask for this, how long will it take you?" Me: "Lol give me about 30 mins maybe less, it is no problem really, let me get this out of the way so that your people can get to it without loosing anymore time"

Such things are the reason why they literally brought me to the head of the company when I told them that I was leaving in an effort for him to try and convince me to stay. I was not to be contracted into their service anymore, but a full time employee. It was nice for them to ask really, but I declined in favor of the benefits I get from my current company.

To this day I think its funny and they remember as well.

It is fucking written in rules that SLA would be given post the discussion.

AFTER THE MOTHERFUCKING DISCUSSION.

Bitch can't read a simple English statement.

And in the SLA column, it is clearly mentioned that one must state the DATE. This idiot mentions the entire fucking Quarter.

How fucking dumb you can be to not read the basics mentioned for your own and others ease of functioning.

Indians are illiterate morons. I apologise to the entire world today on behalf of these fragmented cauliflowers.

To whoever this means, I am sorry that you have to deal with these retarded brains.

Also, the task was supposed to be done by others and not the blabbering bitch. She takes up random unwated shit and then cribs to our manager that she is overloaded and Floyd isn't helping.

When I help, she complains that I am overstepping.

Go fuck yourself you mongoose.

Aaarrrrghhhh! I am frustrated.

My manager keeps cancelling our 1:1, which I look forward to as a potential platform for
- Me to build a rapport
- Discuss key decisions
- Slowly gain her trust that I can lead the entire product

And whenever we connect once in a blue moon, she started inviting two other team members in. Who the hell does that!!!

My colleague, she is nice and hard-working. But she fucking talks a lot. A FUCKING LOT.

1:1 and such key connects are not meant for status updates and this colleagues goes into every minor detail and explains the shit for 15 minutes each. Non-stop. No one really cares or bothers for that level of statuses.

Today she spoke for 30 minutes without a breather break. Everyone went numb.

But whatever, fuck it. I am getting things done by her so let her talk. I'll get my way through manager and skip level guy.

On the other side, they recruited a half witted potato for training. That was completely unnecessary. I am not putting in my time and efforts on someone who isn't willing to learn and contribute.

I spent more than a week explaining her basics of how to write a god damn user story and detailed functional requirements.

And even after 5 rounds of feedback (45 minutes each) the potato is stuck on colour of the button and alignment.

GOD DAMN FUCK! SOMEONE KILL ALL THE MORONS WHO CANNOT UNDERSTAND BASICS AFTER SO MUCH EXPLANATION.

I was really an impatient guy in past but over the years, I developed to be more calm and forgiving. Yet some people manage to get on my every nerve.

How the fuck am I supposed to grow when I am being dragged down instead being with smart colleagues where we can just accelerate to success!!!!

So it's friday and I'm almost done with all my work and suddenly manager comes in and asks me that client wants to talk to you. I agree and we move into meeting room here is how conversation goes
(C)lient-There is some new feature we want to add -/Describes his feature which is somewhat like an existing feature we have. The feature needs many images which area already present/-
(M)e-Ohkay this can be done. How much time is allotted.
C- You can take a month or two -/I have fucking happy fucking over the moon beacuse i knew it wouldn't take more than 2 days-/
M-Sure
C- Yeah make sure the images are rotated manually.
M-*In Shock* Manually? You mean like i have to right click and then select rotate -/in which ever direction you mother is getting fucked?-/
C-Yeah..
M- But there is a tool which can do the same thing!
C-No the tool maybe wrong we want 100 percent accuracy.
M-*For a while like this -_-* I can start the tool and then manually check if any image is wrongly rotated.
C-No you can be wrong sometimes. .
-/Meanwhile the manager is giving me a stern look like/-
M-If i can be wrong after running tool why i can't BE WRONG WHEN I HAVE TO ROTATE THE IMAGE 10000 TIMESSSSS
C- do it manually.
*He cuts the call!*
I have no fucking option now! THESE FUCKING CLIENT'S AND THEIR BALL LICKING MANAGER FUCK MY LIFE FUCK MY JOB
I'LL DO IT BY SCRIPT ONLY FIRE ME YOU FUCKING MORONS
ASSHOLLESSS

I'm very short tempered at the moment.

A lot like Dr Cox in Scrubs.

And really ... You mother fucking stupid idiotic developers with your tendency to discuss absolutely everything just to not have to work for a dozen more minutes...

But ok. Let's discuss.

But even that seems to be absolutely impossible for you little shitheads.

Instead of discussing solutions, nooooooooo....

We're grown up developers so we discuss how the baddy manager hurt our lil feelings by saying that we're morons for wasting all the fucking time without coming up with a solution.

Now my lil cry babies, once the baddy manager got your pacifiers so at least once in an hour my migraine finally calms down for not hearing your bitching pathetic lil whiny noises...

Face it. Over the years you collected a huge ton of mother fucking tech debt because no one of you actually took a bit of time to use that empty space in your head to think at least a mu further than the dumb jira task you were given.

And yes. That ends badly.

And yes. As it is now in a state of cluster fuck, guess what. You have to work. You get money for it, remember?

And yes. if you would stop moping and bitching and crying and being a pathetic lil piece of shit, you'd realize we could come up with solutions very fast.

But nooo... Let's talk about our feelings.

And how we are over worked.

And how nothing works.

Cause yes. That will be the hail mary that saves us all.

Let me give u a hint: it's a mother fucking waste of time bitches.

I think it's time I put a pacifier not only in your mouth, but arse too. Maybe it helps overcoming the anal and oral phase of childhood so we can at least have something close to adult talk.

*breathes in*

Gooozfraba.

At my institution there is a sys admin that belongs to an entirely different department. They have their own systems on their own network, separated from ours. I do not care, nor do I mind at all, but this is the second time I've had to put their admin in his place.

The first instance was when we had a security firm gauge our systems for vulnerabilities etc. The one that they have was fine, but required some additional configurations on their Tomcat servers. The "sys-admin" contacted I.T (my department) in order to request assistance, the net manager was the one he contacted, and he told the dude that he is not familiar with the Tomcat environment that they have, but that I, the dev manager, would possibly give him some pointers. The net manager is my friend, and he knows how much of a dickhead I am, so he was careful in what he told him. So the dude calls me:
"Hey, I need some items fixed on my Tomcat servers, they told me you have to do it"
Me: "Who? those are your servers"
Him: "The net manager said that you would do it"
Me: "I am certain he didn't tell you that bud, no one here will take care of your servers, they are yours, I am not doing any configurations on your stuff, that is your job"
Him: "Can't you just do them?"
Me: "No, bye"

The little bitch escalated it to my department director, who told him exactly the same thing, the director did ask if I would be willing to assist, I told him no since even though his configurations were minimal, I was not going to put myself in the position to which that fucker's ineptitude would cause him to point fingers at me, director backed me up and told the fucker to deal with his own shit.

This year it came to my attention that not only do they have their owns servers, but their own SSO system. This moron contacted me, tagging VPS and such in the email to tell me that I had to configure his SSO because "they told me you had to do it". The same shit happened, but this time I put him on blast during a meeting and told him that as "sys admin" for his stuff it was his responsibility to deal with the SSO that they have, and to contact the vendor to ask for the specifications. In front of EVERYONE he asked me if I could do it for him, I fucking looooooooled and told him that he just admitted to not being able to do his job (for which he is paid handsomely) in front of the entire room of VPS. One VP asked me why I was not willing to help him, and I told the VP that it would be the equivalent of me taking his vehicle for services, it is not my vehicle, thus not my responsibility. The VP agreed and told the fucker to get on with it and do what I said: contact his vendor channels to figure it out himself since it was indeed his position.
Yet again he said that he didn't know about SSO configs and that he was "told that I would do it", everyone asked who the fuck told him that and he said that the vendor, they asked again how it was and he showed the message from the vendor telling him: "Have your SSO admin perform the following <bla bla bla bla>" they asked him who was the manager for the SSO that they had. He said that it was him. Then they asked him what logic made him believe that it should be me, he stated again "they told me it was him".

I could hear everyone's brains shortcircuiting as no one could believe someone would be this fucking dense.

I don't think he will continue to have his job for much longer. I understand not knowing something, and I would have been happy to give pointers since I do administer systems of that level, but I can't with the whole made up "they said he would do it"

Bitch who said that? just say that you want me to do it because you can't, I mean, I am still not fucking doing it, but damn. Fucking morons man.