Painful Representative Often Jeopardizing Expected Completion Times, Making All New Assignments Greatly Escape Reality

Or

P.R.O.J.E.C.T. M.A.N.A.G.E.R. for short.

Hmm...

PHP > all other languages

jQuery > JavaScript

IE > Chrome

Windows > all other OSes

Android > iPhone

Uplay > Steam

*grabs popcorn*

"No We Will Not Code for Free"
(Parody of the "Cheers" theme)

We're underpaid, clients' scope today takes everything we got.
You turn to us with all your troubles cause "companies charge a lot."
You want our work but you won't pay.

No we will not code for free.
You are not exempt from our fee.
If you want a free site, build it yourself. We're not your coding slaves.
We won't build your crap no matter how much you plea.

"Paying us back" don't mean a thing, money talks, bullshit walks.
If you want a cheap site then go to Geocities.

I think I've shown in my past rants and comments that I'm pretty experienced. Looking back though, I was really fucking stupid. Since I haven't posted a rant yet on the weekly topics, I figure I would share this humbling little gem.

Way back in the ancient era known as 2009, I was working my first desk job as a "web designer". Apparently the owner of this company didn't know the difference between "designer", which I'm not, and "developer", which I am, nor the responsibilities of each role.

It was a shitty job paying $12/hour. It was such a nightmare to work at. I guess the silver lining is that this company now no longer exists as it was because of my mistake, but it was definitely a learning experience I hold in high regard even today. Okay, enough filler...

I was told to wipe the Dev server in order to start fresh and set up an entirely new distro of Linux. I was to swap out the drives with whatever was available from the non-production machines, set up the RAID 5 array and route it through the router and firewall, as we needed to bring this Dev server online to allow clients to monitor the work. I had no idea what any of this meant, but I was expected to learn it that day because the next day I would be commencing with the task.

Astonishingly, I managed to set up the server and everything worked great! I got a pat on the back and the boss offered me a 4 day weekend with pay to get some R&R. I decided to take the time to go camping. I let him know I would be out of town and possibly unreachable because of cell service, to which he said no problem.

Tuesday afternoon I walked into work and noticed two of the field techs messing with the Dev server I built. One was holding a drive while the other was holding a clipboard. I was immediately called into the boss's office.

He told me the drives on the production server failed during the weekend, resulting in the loss of the data. He then asked me where I got the drives from for the Dev server upgrade. I told him that they came from one of the inactive systems on the shelf. What he told me next through the deafening screams rendered me speechless.

I had gutted the drives from our backup server that was just set up the week prior. Every Friday at midnight, it would turn on through a remote power switch on a schedule, then the system would boot and proceed to copy over the production server's files into an archive for that night and shutdown when it completed. Well, that last Friday night/Saturday morning, the machine kicked on, but guess what didn't happen? The files weren't copied. Not only were they not copied, but the existing files that got backed up previously we're gone. Why? Because I wiped those drives when I put them into the Dev server.

I would up quitting because the conversation was very hostile and I couldn't deal with it. The next week, I was served with a suit for damages to this company. Long story short, the employer was found in the wrong from emails I saved of him giving me the task and not once stating that machine was excluded in the inactive machines I could salvage drives from. The company sued me because they were being sued by a client, whose entire company presence was hosted by us and we lost the data. In total just shy of 1TB of data was lost, all because of my mistake. The company filed for bankruptcy as a result of the lawsuit against them and someone bought the company name and location, putting my boss and its employees out of a job.

If there's one lesson I have learned that I take with the utmost respect to even this day, it's this: Know your infrastructure front to back before you change it, especially when it comes to data.

Me: I have been working for you for almost 12 years now, and I feel that my current pay is not comparable to the work I currently produce. Therefore, in order to secure my future as your employee, I must request an immediate raise in pay to a level that is acceptable.

Boss: I can't afford it. If you want more money, you need to bring in more clients, plain and simple.

Me: I'm serious. If I don't get a raise, I will qui---

Girlfriend: Babe, stop talking to yourself and come to bed...

Me: Okay... [looks in mirror] This isn't finished...

Well that was a fun call I just had.

Owner of the company I freelance for: Hey I forgot to tell you something.

Me: What?

Owner: I bought you a plane ticket to fly to Puerto Rico. You're heading out in a month.

Me: What?! Why????

Owner: To set up cryptocurency mining rigs.

Me: Just because I know a bit about mining doesn't make me an expert.

Owner: We have $80k in our pocket in investments from outside parties, with another $20-30k on the way. You get 20% of the coins mined for as long as you manage it.

Me: So we're gonna set up several rigs, utilizing a b250 motherboard, g4400 CPU, 8GB of RAM and 10 GPUs each. We'll have AMD rigs for monero and Nvidia rigs for Ethereum and others. We'll use awesome miner for profitability switching on the fly. Each machine is probably going to be $5k each, possibly $4k with bulk discounts. We'll need at least 1500W per rig for power, 2000W to be safe, so we need to make sure we have ample power delivery to the mining warehouse.

Owner: I thought you weren't an expert?

Me: I'm not, but when there's money involved my motivation to Google goes into overdrive.

Well, it happened. The stupidest request, no demand, I have ever, and most likely will ever receive...

Me: So what is it you're looking to do with your website.

Client: We're not showing up Facebook's home page. We need you to fix that. We have a budget of $10,000 to make this happen right now.

Me: As much as I'd love to take your money, that isn't something I can control. Every "home page" is profile-based, which technically isn't a homepage, but a "feed" that changes constantly. So say you create a profile on Facebook, only those you follow, and paid posts show up on your feed. What I can do however is use your budget to create and promote posts from your company page to show on users' feeds. If you're serious about marketing, we can start slow at $250/week, then work our way up or down based on results until your budget is exhausted, then re-evaluate the budget at that time. I can tailor a retainer for you based on the number of ads per week that you'd like to make.

Client: No, this is not what we're asking for at all.

Me: Okay...what is it you're looking for exactly? Run through this in as much detail as possible so I can get on the same page.

Client: We want to be on the main home page of facebook.com. We want our logo on that page when people sign up to make an account, linking to our website.

Me: That's simply not possible. That's Facebook's own home page. Nobody has a right to edit that other than Facebook itself.

Client: Bullshit. There's a Facebook developers section with APIs to edit and view Facebook's entire website. We would do it ourselves, but we signed up and don't understand how to change it in Chrome. That's why we need you and [referring client] said you were the best guy for our needs.

Me: That API has no control over Facebook's corporate data, including their own home page. That API designed ONLY for sections in which you are authorized to access or modify, such as your personal profile or created page for your business.

Client: We know that it can be done. If you don't do it, we'll find someone else who can.

Me: Well good luck with that, because the only way it would be remotely possible to do that WILL involve prison time, since that would be illegal. The only legal way to do it would be to buy Facebook, and they'll laugh you out of the building with that offer. But I'm done with this conversation because I have work to complete from clients that aren't delusional. Have a nice day! [hang up]

----

What. The. Fuck.

!rant

So I got tired of dragging my behemoth 17" gaming notebook around to do my day to day web development, so I caved and got a Lenovo Yoga 720. It's very slim and light, though I'm not sure I'm completely happy with it yet.

So I figured I would ask you all here. What laptops do you feel are a decent price and are nice and portable?

Here's my need for specs (because I'm a little picky):

-8th gen i5 or i7
-8GB ram minimum (16GB preferred)
-SSD (don't care about the size, so 128GB min)
-Thin, light and compact (probably 13-14")
-$1000 budget (though I will stretch it a little)

I took a look into System76, but I don't really feel the price matches the hardware (lot of price gouging on the upgrades).

Hey people of devRant,

If you get on here asking for technical help and it's given to you, don't be an asshat and never come back to your post. Why post in the first place if you're never gonna follow-up?

Client: Our meeting is going to be on March 27th at 9am. Clear your schedules and add it to your calendar.

Me: I'm not sure why this wasn't cleared with me, but I'm 3 hours behind you guys and that will be 6am for me. If you want to have a meeting at that time, I'll be sleeping.

Client: We start our days early, so we need you to make yourself available at that time. We have other stuff on our agenda so this is the time it will be taking place.

Me: I will not, repeat will not be available at that time. I have the 29th and 30th available at that time, but any day before that will have to be scheduled at 1pm or later. Mondays however are a no go. We have standing appointments on Mondays that we cannot reschedule.

Client: Monday, April 2nd at 9am is the new time. Please clear that time.

Our Company owner: we just said Mondays are a no go.

Client: we're getting frustrated that you are not being flexible with your schedule. Here is what you are going to do. Give us a calendar with every day and time you have available and we'll tell you what works.

Owner: We just gave you a bunch of dates. We're the ones trying to be flexible while you've been dictating what time's we've been available. That's not how this works. Mondays aren't happening. The 27th isn't happening because I'm not going to expect my developer to get up at 6am because it's convenient for you. This is a not a one way street. Let us know when you're ready to find a date and time that works for all of us.

----

This is the same guy I argue with on a daily basis and tell to fuck off when he's being a douche, but when it matters, he's pretty badass dude.

Owner of the company I freelance for: The proposal I sent yesterday to [PR Company we do work for] got bounced back. They said it was incomplete.

Me: Well no shit, they didn't provide us with a detailed itinerary of everything they need, nor did they give us access to sections that they want copied to the new website. I can't and won't provide a full quote when I don't have all the information needed to build one. I would be guessing at this point and it would be shitty guesses.

Owner: Here's a proposal they got from another company. We need to make it like this [sends file].

Me: They mention a one sentence footnote about what I laid out. Everything else is marketing jargon that I don't know, because I'm a developer, not a marketer. I'm not sure what it is you want me to do, because you're asking the wrong person.

Owner: Are you going to help me or not?

Me: Help you with what? You got my notes. Paraphrase them if you need to, but I have more important things on my agenda, like being a web developer, not a proposal drafter.

Owner of company I freelance for: I need you to find out what CMS [website] is running in.

[Checking...]

Me: It's running in Drupal

Owner: Prove to me that it's running in Drupal, because she's saying you're wrong.

Me: Who the hell is "she"?

Owner: The boss over at [PR Company we do work for]

Me: Is she a developer?

Owner: No, of course not. She barely knows how to run a computer.

Me: Then tell I said it's running in Drupal, and if she wants proof, tell her I'm the developer she has begged to fix two other failing projects and I have delivered both times ahead of schedule.

Owner: If you don't show me proof, I'll fire you. I don't need attitude from my employees.

Me: A.) I'm not your employee, you are my client. I don't clock in for you and you don't withhold taxes from my pay. B.) If that's how you want to be, tell her to use terminal and cURL the website for the response header, as well as cross-reference folder structure for CSS/JS file inclusion to show it's running in Drupal.

Owner: What the fuck is terminal?

Me: If you don't know what terminal is, neither will she, meaning you have no business telling me how to do my job. Stick with assigning me tasks and let me use my expertise to get them done. Micromanaging need not apply here, mmm'kay pumpkin?

Owner: You sure are grouchy today.

Me: Yep...

Client: Where are we with the project, it's been a week and I see nothing.

Me: You asked me to do something that was not in the agreed scope of work, which has kept me from starting on the project.

Client: Do I need to plan out everything in advance on paper for you to get it done in a timely manner?

Me: Is that a serious question? Yes, you should. That's the whole point of creating a scope of work. It's to allow me to schedule out the time necessary to build out a product in a "timely manner".

Client: I don't appreciate your attitude. This is not how you should be doing business if you like making money.

Me: I don't appreciate your condescending, unreasonable, dickhead mentality that makes you think it's remotely okay to act like you're better than me. Money doesn't grant you the right to be a dickwad, and just because I'm being paid doesn't mean I have to put up with any level of arrogance or disrespect.

I am in this business to make money, but not at the cost of my dignity and self-respect. You will be receiving a full refund later today, not because I have to provide a refund, but because I never want to communicate with you ever again moving forward. Take your unacceptable bullshit somewhere else.

When you're called in to fix another developer's terrible work.

Helpful tip to all you freelancers or those with the authority:

Never let a client dictate anything in how you do your job, no matter how simple.

Even if they ask you to make yourself available at a specific time, don't. Instead, tell them times you have available so they have to work with you.

If you give a client an inch, they will always take a mile.

Client: Can you provide some kind of guaranteed timeline that you're going to be able to move our website to our new servers with the optimizations implemented? I know you said it should take a week, but we have 3 weeks to get this moved over and we cannot afford to be double billed. I'm waiting to fire up the new server until you can confirm.

Me: As I said, it SHOULD take about a week, but that's factoring in ONLY the modifications being made for optimization and a QA call to review the website. This does not account for your hosting provider needing to spin up a new server.

We also never offered to move your website over to said new server. I sent detailed instructions for your provider to move a copy of the entire website over and have it configured and ready to point your domain over to, in order to save time and money since your provider won't give us the access necessary to perform a server-to-server transfer. If you are implying that I need to move the website over myself, you will be billed for that migration, however long it takes.

Client: So you're telling me that we paid $950 for 10 hours of work and that DOESN'T include making the changes live?

Me: Why would you think that the 10 hours that we're logged for the process of optimizing your website include additional time that has not been measured? When you build out a custom product for a customer, do you eat the shipping charges to deliver it? That is a rhetorical question of course, because I know you charge for shipping as well. My point is that we charge for delivery just as you do, because it requires our time and manpower.

All of this could have been avoided, but you are the one that enforced the strict requirement that we cannot take the website down for even 1 hour during off-peak times to incorporate the changes we made on our testbed, so we're having to go through this circus in order to deliver the work we performed.

I'm not going to give you a guarantee of any kind because there are too many factors that are not within our control, and we're not going to trap ourselves so you have a scapegoat to throw under the bus if your boss looks to you for accountability. I will reiterate that we estimate it would take about a week to implement, test and run through a full QA together, as we have other clients within our queue and our time must be appropriately blocked out each day. However, the longer you take to pull the trigger on this new server, the longer it will take on my end to get the work scheduled within the queue.

Client: If we get double billed, we're taking that out of what we have remaining to pay you.

Me: On the subject of paying us, you signed a contract acknowledging that you would pay us the remaining 50% after you approved the changes, which you did last week, in order for us to deliver the project. Thank you for the reminder that your remaining balance has not yet been paid. I'll have our CFO resend the invoice for you to remit payment before we proceed any further.

---

I love it when clients give me shit. I just give it right back.

My "Coding Standards" for my dev team

1.) Every developer thinks or have thought their shit don't stink. If you think you have the best code, submit it to your peers for review. The results may surprise you.

2.) It doesn't matter if you've been working here for a day or ten years. Everyone's input is valuable. I don't care if you're the best damn programmer. If you ever pull rank or seniority on someone who is trying to help, even if it isn't necessarily valid or helpful, please have your resume ready to work elsewhere.

3.) Every language is great and every language sucks in their own ways. We don't have time for a measuring contest. The only time a language debate should arise is for the goal of finding the right one for the project at hand.

4.) Comment your code. We don't have time to investigate what the structure and purpose of your code is when we need to extend upon it.

5.) If you use someone else's work, give them the credit in your comments. Plagiarism will not be tolerated.

6.) If you use flash, you will be taken out back and shot. If you survive, you will be shot again.

7.) If you load jQuery for the sole purpose of writing a simple function, #6 applies.

8.) Unless it is an actual picture, there is little to no reason for not utilizing CSS. That's what it's there for.

9.) We don't support any version of Internet Explorer and Edge other than the latest versions, and only layout/alignment fixes will be bothered with.

10.) If you are struggling with a task, reach out. While you should be able to work independently, it doesn't make sense to waste your time and everyone else's to not seek assistance when needed.

11.) I'm serious about #6 and #7. Don't do it.

So a client hired us to rebuild their website, because their current website is being held hostage at their current provider. The provider locked them out of WordPress and says they will shut down the website at the end of the month.

The client wants us to hack into the website and get the files. I told them "no chance in hell", but that their current website will be at our host later today.

What I didn't tell them is that I just scraped their website pages to flat HTML.

Client: We're gonna be hosting our site on [Overly popular shit host] via a shared hosting account.

Me: Well the performance isn't going to be stellar with WordPress on there, but if that's what you want, sure. I'll enable all the cache rules possible and make sure PHP 7 is running it, but there won't be any further optimizations I can do to make it faster with such limited hosting access.

[Next day after launching the website...]

Client: The website is super slow. I thought you were going to optimize it?

Me: That is the loading time with the optimizations I said I can apply. That host isn't great for performance unfortunately.

Client: Well you're going to need to find us a reputable host as a replacement, set up the account and move the website there so we aren't waiting forever for a page to load.

Me (in a reply via email):

Confessions of a Programmer

#1
If a client is an unbearable asshole during the initial communication, I look for every excuse to pad on the hours for the estimate to get paid more. If a client goes above and beyond in their douchbaggery, I tack on an additional $40/hour.

#2
Sometimes I will present an elaborate solution to a client, but really I'm just reading off the features of a plugin or library I'm going to download or buy after the call. Not because I can't build it myself, but because I'd rather spend more time on other/my own projects.

#3
Clients assume because I know one language, I know them all. Rather than turning down the work, I take a crash course to work in that language, or outsource the work and clean it up afterwards, whichever is more practical at the time.

#4
I use cPanel on a dedicated to manage our client websites. I'm not paid enough to bother with setting up everything manually.

#5
Certain projects I build have a 3-day backdoor built into it. If the client doesn't pay upon completion, a unique hash triggered as a GET variable deletes a core file in my work, rendering the work useless. If it wasn't triggered by the 4th day, the file allowing me to trigger this backdoor is removed. This is only used for clients where the project must be launched on their servers, or if there has been a previous issue collecting payment.

#6
I slip in the initial contract that all preceeding phone calls will be monitored and recorded, and that they acknowledge the recordings are admissable in court. This has saved me from losing money twice now.

#7
I have never used an IDE. (I know, I know, it's really inefficient and dumb, but I'm just more comfortable with Sublime. Plus I often find myself mobile and without my computer, so I have to program from my phone.)

#8
Each day resembles a betting spectacle of which work will be late, which will be rushed out and which will never see the light of day.

#9
I have used "sick" and "family emergency" as an excuse to just sleep in far more than I can count.

#10
When a client from hell crosses over the line in their conduct (such as getting very nasty and personal, or sending threats), I anonymously report them to the BBB and on RipOffReport.

!rant

The Sound of Typing (an original dev parody of "The Sound of Silence")

Hello caffeine, my old friend
I've come to sip on you again
Because my mind continues sleeping
While overpiled work is creeping
And the deadline that is flashing upon my screen
Can't be unseen
Within the sound of typing

Down the lines of buggy code
I quickly switch to debug mode
What kind of moron wrote this function?
For this unnecessary junction?
Wrapped in a condition that will always return true
I need a brew
To forget the sound of typing

Boss said I you do not know
WordPress like a cancer grows
A one page website doesn't need that
Still I wear my debug hard hat
And when I sleep I still see the same terror
Fatal error
Echoed in the sounds of typing

And every time I leave my home
I must launch chrome on my phone
The constant messages and phone calls
The chiming echoes through the halls
While I frantically fix some FooBar'd CSS
BUT I don't have LESS
Deep in the sounds of typing

And when I think I have it done
Some scope creep ruins all my fun
So now I force through an all-nighter
While I forge on like a fighter
But the project I thought was due on next Friday
Changed to Monday
Within the sound of typing

Got this in Slack from the owner of the firm I work for...

I mean, you already pay me half of the average salary I should be making, but yeah, let me get right on that...

To be fair, I work with this guy because he is a really good guy to work for, is very hands-off (no micro-managing), doesn't expect me to work on the clock or any overtime and lets me make all the calls with our directions in development. Plus he pays me all he can afford, so it's not like he's trying to screw me (he shares the books with me to prove it).

But still, the dude has to realize you get what you pay for. You don't go to McDonalds if you want a gourmet burger...

I made a custom CMS using Phalcon in PHP for a client we needed to get out of WordPress. I'm happy with it and even considered forking it into a product to expand upon and sell, but I'm starting to wonder if this is a bit behind the curve.

So if I made a CMS today, what language and database combination should I use? I went with Phalcon because I was impressed with the performance, and because I'm the most experienced with PHP, but I'm open to any and all suggestions

[Thursday afternoon on a call...]

Client: Before we get started, can you create a sitescape outlining all of the pages and sections of the new website?

Me: Sure! I'll go through the website and shoot you a full layout in xls format as soon as possible, that way you can easily make notes on what you want added, modified or removed.

[Two hours later...]

Client: Hey, did you build that sitescape yet?

Me: Actually, I've been on back-to-back calls with other clients.

Client: So when are you going to get it done?

Me: Well, I have to go through the current website in it's entirety, which I'm guessing is about 1,000 pages. I have to determine which pages work fine on their own, which need to be combined for better presentation and which should be removed due to redundancy. That's something that is tedious and takes some time to complete. That, in combination with having an existing work queue that I need to fit you within and being at the end of the work week, we're looking at Tuesday morning to have it ready.

Client: "Existing work queue"? This is ridiculous. We're paying you good money to make our project your only priority. If we wanted to wait days for work, we would have saved money and paid for a cheaper service. You're already gouging us as it is! If we don't get the sitescape by end of day Friday, we're going with another company.

Me: I would tell you that I'm sorry for the inconvenience, but I'm not. I'm not going to feed you a line to make you happy. I'm also not going to work on my days off just to rush something out to you. You hired us because you wanted things done right, not quickly. Your current website is the result of not focusing on quality, but by how fast you can deliver it. We don't work that way. We only build quality products.

By rushing your project, not only do we alienate our current clients, affecting our reputation, but we build product of less than the highest quality. That will upset you because it isn't perfect, and it reflects poorly on us to use it in our portfolio.

If you want to hire someone to pump out this project to your unrealistic deadlines, be our guest. But you paid a 50% non-refundable deposit, so not only will you lose money, but your end product will suffer.

I'm going to let you sleep on this. If you decide tomorrow that another direction is the way to go, we wish you luck. But please understand that if we conclude our business, we will no longer make ourselves available for your needs.

Please find the attached contracts you have signed, acknowledging the non-refundable deposit, as well as the project timeline and scope, of which a "sitescape" was never originally mentioned or blocked out for time.

I hope that tomorrow we can move forward in a more professional manner.

[Next morning...]

Client: My apologies for yesterday. We're just very anxious to get this started.

-----

Don't let clients push you around. Make them sign a contract and enforce it whenever necessary.

Google Calendar: Oh hey, your event has been updated!

Me: Oh great...who rescheduled?

[Nothing's changed in the event]

So this PR company hired my firm to convert their client's Wix website to WordPress to have better control over content and SEO, not to mention get away from the piss-poor "absolute position everything" setup of Wix. This is a single page design. 2 days later, we deliver it, performing faster than Wix and with a few extra goodies on the UI.

The client's director of IT wants to stay on Wix, because it's "the most secure provider", and will only move their ONE PAGE INFORMATIONAL WEBSITE to another platform and host if they answer a 133 item "security questionnaire". Short of SSNs, they want to basically know everything, including our proprietary and confidential security practices. You aren't Google...stop acting like you are...

How are people this stupid a "director" of anything?

I absolutely HATE "web developers" who call you in to fix their FooBar'd mess, yet can't stop themselves from dictating what you should and shouldn't do, especially when they have no idea what they're doing.

So I get called in to a job improving the performance of a Magento site (and let's just say I have no love for Magento for a number of reasons) because this "developer" enabled Redis and expected everything to be lightning fast. Maybe he thought "Redis" was the name of a magical sorcerer living in the server. A master conjurer capable of weaving mystical time-altering spells to inexplicably improve the performance. Who knows?

This guy claims he spent "months" trying to figure out why the website couldn't load faster than 7 seconds at best, and his employer is demanding a resolution so he stops losing conversions. I usually try to avoid Magento because of all the headaches that come with it, but I figured "sure, why not?" I mean, he built the website less than a year ago, so how bad can it really be? Well...let's see how fast you all can facepalm:

1.) The website was built brand new on Magento 1.9.2.4...what? I mean, if this were built a few years back, that would be a different story, but building a fresh Magento website in 2017 in 1.x? I asked him why he did that...his answer absolutely floored me: "because PHP 5.5 was the best choice at the time for speed and performance..." What?!

2.) The ONLY optimization done on the website was Redis cache being enabled. No merged CSS/JS, no use of a CDN, no image optimization, no gzip, no expires rules. Just Redis...

3.) Now to say the website was poorly coded was an understatement. This wasn't the worst coding I've seen, but it was far from acceptable. There was no organization whatsoever. Templates and skin assets are being called from across 12 different locations on the server, making tracking down and finding a snippet to fix downright annoying.

But not only that, the home page itself had 83 custom database queries to load the products on the page. He said this was so he could load products from several different categories and custom tables to show on the page. I asked him why he didn't just call a few join queries, and he had no idea what I was talking about.

4.) Almost every image on the website was a .PNG file, 2000x2000 px and lossless. The home page alone was 22MB just from images.

There were several other issues, but those 4 should be enough to paint a good picture. The client wanted this all done in a week for less than $500. We laughed. But we agreed on the price only because of a long relationship and because they have some referrals they got us in the door with. But we told them it would get done on our time, not theirs. So I copied the website to our server as a test bed and got to work.

After numerous hours of bug fixes, recoding queries, disabling Redis and opting for higher innodb cache (more on that later), image optimization, js/css/html combining, render-unblocking and minification, lazyloading images tweaking Magento to work with PHP7, installing OpCache and setting up basic htaccess optimizations, we smash the loading time down to 1.2 seconds total, and most of that time was for external JavaScript plugins deemed "necessary". Time to First Byte went from a staggering 2.2 seconds to about 45ms. Needless to say, we kicked its ass.

So I show their developer the changes and he's stunned. He says he'll tell the hosting provider create a new server set up to migrate the optimized site over and cut over to, because taking the live website down for maintenance for even an hour or two in the middle of the night is "unacceptable".

So trying to be cool about it, I tell him I'd be happy to configure the server to the exact specifications needed. He says "we can't do that". I look at him confused. "What do you mean we 'can't'?" He tells me that even though this is a dedicated server, the provider doesn't allow any access other than a jailed shell account and cPanel access. What?! This is a company averaging 3 million+ per year in revenue. Why don't they have an IT manager overseeing everything? Apparently for them, they're too cheap for that, so they went with a "managed dedicated server", "managed" apparently meaning "you only get to use it like a shared host".

So after countless phone calls arguing with the hosting provider, they agree to make our changes. Then the client's developer starts getting nasty out of nowhere. He says my optimizations are not acceptable because I'm not using Redis cache, and now the client is threatening to walk away without paying us.

So I guess the overall message from this rant is not so much about the situation, but the developer and countless others like him that are clueless, but try to speak from a position of authority.

If we as developers don't stop challenging each other in a measuring contest and learn to let go when we need help, we can get a lot more done and prevent losing clients. </rant>