devRant - A fun community for developers to connect over code, tech & life as a programmer

Best part about the covid19 manufactured crisis?
Liquor stores deliver. Worst part about liquor stores delivering? Needing to use their shoddy websites.

I've been using a particular store (Total Wines) since they're cheaper than the rest and have better selection; it's quite literally a large warehouse made to look like a store.

Their website tries really hard to look professional, too, but it's just not. It took me two days to order, and not just from lack of time -- though from working 14 hour days, that's a factor.

Signing up was difficult. Your username is an email address, but you can't use comments because the server 500s, making the ajax call produce a wonderfully ambiguous error message. It also fades the page out like it's waiting on something, but that fade is on top of the error modal too. Similar error with the password field, though I don't remember how I triggered it.

Signing up also requires agreeing to subscribe to their newsletter. it's technically an opt-in, but not opting-in doesn't allow you to proceed. Same with opting-in to receiving a text notification when your order is ready for pickup -- you also opt-in to reciving SMS spam.

Another issue: After signing up, you start to navigate through the paginated product list. Every page change scrolls you to the exact middle of the next page. Not deliberatly; the UI loads first, and the browser gets as close as it can to your previous position -- which was below that as the pagination is at the bottom -- and then the products populate after. But regardless of why, there is no worse place to start because now you must scroll in both directions to view the products. If it stayed at the very bottom, it would at least mean you only need to scroll upwards to look at everything on the page. Minor, but increasingly irritating.

Also, they have like 198 pages of spirits alone because each size is unique entry. A 50ml, 350ml, 500ml, 750ml, 1000ml, and 1750ml bottle of e.g. Tito's vodka isn't one product, it's six. and they're sorted seemingly randomly. I think it's by available stock, looking back.

If you fancy a product, you can click on it for a detail page. Said detail page lists the various sizes in a dropdown, but they're not sorted correctly either, and changing sizes triggers a page reload, which leads to another problem:

if you navigate to more than a few pages within a 10 or so second window, the site accuses you of using browser automation. No captcha here, just a "click me for five seconds" button. However, it (usually) also triggers the check on every other tab you have open after its next nagivation.

That product page also randomly doesn't work. I haven't narrowed it down, but it will randomly decide to start failing, and won't stop failing for hours. It renders the page just fine, then immediately replaces it with a blank page. When it's failing, the only way to interact with the page is a perfectly-timed [esc], which can (and usually does) break all other page functionality, too. Absolutely great when you need to re-add everything from a stale copy of your signed-out cart living in another tab. More on that later. And don't forget to slow down to bypass the "browser automation" check, too!

Oh, and if you're using container tabs, make sure to open new tabs in the SAME container, as any request from the same IP without the login cookie will usually trigger that "browser automation" response, too.

The site also randomly signs you out, but allows you to continue amassing your cart. You'd think this is a good thing until you choose to sign in again... which empties your cart. It's like they don't want to make a sale at all.

The site also randomly forgets your name, replacing it with "null." My screen currently says "Hello, null". Hello, cruft!

It took me two days to order.
Mostly from lack of time, as i've been pulling 14 hour shifts lately trying to get everything done. but the sheer number of bugs certainly wasted most of what little time i had left. Now I definitely need a drink.

But maybe putting up with all of this is worthwhile because of their loyalty program? Apparently if you spend $500, you can take $5 off your next purchase! Yay! 1%! And your points expire! There are three levels; maybe it gets better. Level zero is for everyone; $0 requirement. There are also levels at $500 and $2500. That last one is seriously 5x more than the first paid level. and what does it earn you? A 'free' magazine subscription, 'free' classes (they're usually like $20-$50 iirc), and a 'free' grab bag (a $2.99 value!) twice per month. All for spending $2500. What a steal. It reminds me of Candy Crush's 3-star system where the first two stars are trivial, and the third is usually a difficult stretch goal. But here it's just thinly-veiled manipulation with no benefit.

I can tell they're employing some "smarketing" people with big ideas (read: stolen mistakes), but it's just such a fail.

The whole thing is a fail.