Welcome back to practiseSafeHex's new life as a manager.

Episode 2: Why automate when you can spend all day doing it by hand

This is a particularly special episode for me, as these problems are taking up so much of my time with non-sensical bullshit, that i'm delayed with everything else. Some badly require tooling or new products. Some are just unnecessary processes or annoyances that should not need to be handled by another human. So lets jump right in, in no particular order:

- Jira ... nuff said? not quite because somehow some blue moon, planets aligning, act of god style set of circumstances lined up to allow this team to somehow make Jira worse. On one hand we have a gigantic Jira project containing 7 separate sub teams, a million different labels / epics and 4.2 million possible assignees, all making sure the loading page takes as long as possible to open. But the new country we've added support for in the app gets a separate project. So we have product, backend, mobile, design, management etc on one, and mobile-country2 on another. This delightfully means a lot of duplication and copy pasting from one to the other, for literally no reason what so ever.

- Everything on Jira is found through a label. Every time something happens, a new one is created. So I need to check for "iOS", "Android", "iOS-country2", "Android-country2", "mobile-<feature>", "mobile-<feature>-issues", "mobile-<feature>-prod-issues", "mobile-<feature>-existing-issues" and "<project>-July31" ... why July31? Because some fucking moron decided to do a round of testing, and tag all the issues with the current date (despite the fact Jira does that anyway), which somehow still gets used from time to time because nobody pays attention to what they are doing. This means creating and modifying filters on a daily basis ... after spending time trying to figure out what its not in the first one.

- One of my favourite morning rituals I like to call "Jira dumpster diving". This involves me removing all the filters and reading all the tickets. Why would I do such a thing? oh remember the 9000 labels I mentioned earlier? right well its very likely that they actually won't use any of them ... or the wrong ones ... or assign to the wrong person, so I have to go find them and fix them. If I don't, i'll get yelled at, because clearly it's my fault.

- Moving on from Jira. As some of you might have seen in your companies, if you use things like TestFlight, HockeyApp, AppCenter, BuddyBuild etc. that when you release a new app version for testing, each version comes with an automated change-log, listing ticket numbers addressed ...... yeah we don't do that. No we use this shitty service, which is effectively an FTP server and a webpage, that only allows you to host the new versions. Sending out those emails is all manual ... distribution groups?? ... whats that?

- Moving back to Jira. Can't even automate the changelog with a script, because I can't even make sense of the tickets, in order to translate that to a script.

- Moving on from Jira. Me and one of the remote testers play this great game I like to call "tag team ticketing". It's so much fun. Right heres how to play, you'll need a QA and a PM.

*QA creates a ticket, and puts nothing of any use inside it, and assigns to the PM.
*PM fires it back asking for clarification.
*QA adds in what he feels is clarification (hes wrong) and assigns it back to the PM.
*PM sends detailed instructions, with examples as to what is needed and assigns it back.
*QA adds 1 of the 3 things required and assigns it back.
*PM assigns it back saying the one thing added is from the wrong day, and reminds him about the other 2 items.
*QA adds some random piece of unrelated info to the ticket instead, forgetting about the 3 things and assigns it back.

and you just continue doing this for the whole dev / release cycle hahaha. Oh you guys have no idea how much fun it is, seriously give it a go, you'll thank me later ... or kill yourselves, each to their own.

- Moving back to Jira. I decided to take an action of creating a new project for my team (the mobile team) and set it up the way we want and just ignore everything going on around us. Use proper automation, and a kanban board. Maybe only give product a slack bot interface that won't allow them to create a ticket without what we need etc. Spent 25 minutes looking for the "create new project" button before finding the link which says I need to open a ticket with support and wait ... 5 ... fucking ... long ... painful ... unnecessary ... business days.

... Heres hoping my head continues to not have a bullet hole in it by then.

Id love to talk more, but those filters ain't gonna fix themselves. So we'll have to leave it here for today. Tune in again for another episode soon.

And remember to always practiseSafeHex

Installed Miami Street earlier today.. some random free Shaftgame.
Late at night now, I figured "let's try this out".

> Logging in...
*crashes*

*goes to the settings for this crap game*
> *crashes*

Fucking worthless piece of Microshit.. yet another data collection hook that REQUIRES your shit to log in just to fucking work? Fucking Shaftfuckers, 5GB of internet traffic I spent on this?! Just to see it be a worthless data-hungry paperweight?!! Luckily my residential connection is unmetered and has some decent speeds.. but still, FUCK YOU MICROSHAFT!!!

Coincidentally, keyboard input completely broke when I wanted to do a minor edit to the drafted rant. Microshit can't even design a decent keyboard driver anymore, huh.. I DIDN'T WANT TO HAVE TO REWRITE THIS SHIT FOR A SECOND TIME, FUCKING REDMOND MICROCUNTSUCKERS!!!!

After a few weeks of being insanely busy, I decided to log onto Steam and maybe relax with a few people and play some games. I enjoy playing a few sandbox games and do freelance development for those games (Anywhere from a simple script to a full on server setup) on the side. It just so happened that I had an 'urgent' request from one of my old staff member from an old community I use to own. This staff member decided to run his own community after I sold mine off since I didn't have the passion anymore to deal with the community on a daily basis.

O: Owner (Former staff member/friend)
D: Other Dev

O: Hey, I need urgent help man! Got a few things developed for my server, and now the server won't stay stable and crashes randomly. I really need help, my developer can't figure it out.
Me: Uhm, sure. Just remember, if it's small I'll do it for free since you're an old friend, but if it's a bigger issue or needs a full recode or whatever, you're gonna have to pay. Another option is, I tell you what's wrong and you can have your developer fix it.
O: Sounds good, I'll give you owner access to everything so you can check it out.
Me: Sounds good

*An hour passes by*

O: Sorry it took so long, had to deal with some crap. *Insert credentials, etc*
Me: Ok, give me a few minutes to do some basic tests. What was that new feature or whatever you added?
O: *Explains long feature, and where it's located*
Me: *Begins to review the files* *Internal rage wondering what fucking developer could code such trash* *Tests a few methods, and watches CPU/RAM and an internal graph for usage*
Me: Who coded this module?
O: My developer.
Me: *Calm tone, with a mix of some anger* So, you know what, I'm just gonna do some simple math for ya. You're running 33 ticks a second for the server, with an average of about 40ish players. 33x60 = 1980 cycles a minute, now lets times that by the 40 players on average, you have 79,200 cycles per minute or nearly 4.8 fucking cycles an hour (If you maxed the server at 64 players, it's going to run an amazing fucking 7.6 million cycles an hour, like holy fuck). You're also running a MySQLite query every cycle while transferring useless data to the server, you're clusterfucking the server and overloading it for no fucking reason and that's why you're crashing it. Another question, who the fuck wrote the security of this? I can literally send commands to the server with this insecure method and delete all of your files... If you actually want your fucking server stable and secure, I'm gonna have to recode this entire module to reduce your developer's clusterfuck of 4.8 million cycles to about 400 every hour... it's gonna be $50.
D: *Angered* You're wrong, this is the best way to do it, I did stress testing! *Insert other defensive comments* You're just a shitty developer (This one got me)
Me: *Calm* You're calling me a shitty developer? You're the person that doesn't understand a timer, I get that you're new to this world, but reading the wiki or even using the game's forums would've ripped this code to shreds and you to shreds. You're not even a developer, cause most of this is so disorganized it looks like you copy and pasted it. *Get's angered here and starts some light screaming* You're wasting CPU usage, the game can't use more than 1 physical core, and after a quick test, you're stupid 'amazing' module is using about 40% of the CPU. You need to fucking realize the 40ish average players, use less than this... THEY SHOULD BE MORE INTENSIVE THAN YOUR CODE, NOT THE OPPOSITE.
O: Hey don't be rude to Venom, he's an amazing coder. You're still new, you don't know as much as him. Ok, I'll pay you the money to get it recoded.
Me: Sounds good. *Angered tone* Also you developer boy, learn to listen to feedback and maybe learn to improve your shitty code. Cause you'll never go anywhere if you don't even understand who bad this garbage is, and that you can't even use the fucking wiki for this game. The only fucking way you're gonna improve is to use some of my suggestions.
D: *Leaves call without saying anything*

TL;DR: Shitty developer ran some shitty XP system code for a game nearly 4.8 million times an hour (average) or just above 7.6 million times an hour (if maxed), plus running MySQLite when it could've been done within about like 400 an hour at max. Tried calling me a shitty developer, and got sorta yelled at while I was trying to keep calm.

Still pissed he tried calling me a shitty developer...

Want to make someone's life a misery? Here's how.

Don't base your tech stack on any prior knowledge or what's relevant to the problem.

Instead design it around all the latest trends and badges you want to put on your resume because they're frequent key words on job postings.

Once your data goes in, you'll never get it out again. At best you'll be teased with little crumbs of data but never the whole.

I know, here's a genius idea, instead of putting data into a normal data base then using a cache, lets put it all into the cache and by the way it's a volatile cache.

Here's an idea. For something as simple as a single log lets make it use a queue that goes into a queue that goes into another queue that goes into another queue all of which are black boxes. No rhyme of reason, queues are all the rage.

Have you tried: Lets use a new fangled tangle, trust me it's safe, INSERT BIG NAME HERE uses it.

Finally it all gets flushed down into this subterranean cunt of a sewerage system and good luck getting it all out again. It's like hell except it's all shitty instead of all fiery.

All I want is to export one table, a simple log table with a few GB to CSV or heck whatever generic format it supports, that's it.

So I run the export table to file command and off it goes only less than a minute later for timeout commands to start piling up until it aborts. WTF. So then I set the most obvious timeout setting in the client, no change, then another timeout setting on the client, no change, then i try to put it in the client configuration file, no change, then I set the timeout on the export query, no change, then finally I bump the timeouts in the server config, no change, then I find someone has downloaded it from both tucows and apt, but they're using the tucows version so its real config is in /dev/database.xml (don't even ask). I increase that from seconds to a minute, it's still timing out after a minute.

In the end I have to make my own and this involves working out how to parse non-standard binary formatted data structures. It's the umpteenth time I have had to do this.

These aren't some no name solutions and it really terrifies me. All this is doing is taking some access logs, store them in one place then index by timestamp. These things are all meant to be blazing fast but grep is often faster. How the hell is such a trivial thing turned into a series of one nightmare after another? Things that should take a few minutes take days of screwing around. I don't have access logs any more because I can't access them anymore.

The terror of this isn't that it's so awful, it's that all the little kiddies doing all this jazz for the first time and using all these shit wipe buzzword driven approaches have no fucking clue it's not meant to be this difficult. I'm replacing entire tens of thousands to million line enterprise systems with a few hundred lines of code that's faster, more reliable and better in virtually every measurable way time and time again.

This is constant. It's not one offender, it's not one project, it's not one company, it's not one developer, it's the industry standard. It's all over open source software and all over dev shops. Everything is exponentially becoming more bloated and difficult than it needs to be. I'm seeing people pull up a hundred cloud instances for things that'll be happy at home with a few minutes to a week's optimisation efforts. Queries that are N*N and only take a few minutes to turn to LOG(N) but instead people renting out a fucking off huge ass SQL cluster instead that not only costs gobs of money but takes a ton of time maintaining and configuring which isn't going to be done right either.

I think most people are bullshitting when they say they have impostor syndrome but when the trend in technology is to make every fucking little trivial thing a thousand times more complex than it has to be I can see how they'd feel that way. There's so bloody much you need to do that you don't need to do these days that you either can't get anything done right or the smallest thing takes an age.

I have no idea why some people put up with some of these appliances. If you bought a dish washer that made washing dishes even harder than it was before you'd return it to the store.

Every time I see the terms enterprise, fast, big data, scalable, cloud or anything of the like I bang my head on the table. One of these days I'm going to lose my fucking tits.

Not as much of a rant as a share of my exasperation you might breathe a bit more heavily out your nose at.

My work has dealt out new laptops to devs. Such shiny, very wow. They're also famously easy to use.
.
.
.
My arse.
.
.
.
I got the laptop, transferred the necessary files and settings over, then got to work. Delivered ticket i, delivered ticket j, delivered the tests (tests first *cough*) then delivered Mr Bullet to Mr Foot.

Day 4 of using the temporary passwords support gave me I thought it was time to get with department policy and change my myriad passwords to a single one. Maybe it's not as secure but oh hell, would having a single sign-on have saved me from this.

I went for my new machine's password first because why not? It's the one I'll use the most, and I definitely won't forget it. I didn't. (I didn't.) I plopped in my memorable password, including special characters, caps, and numbers, again (carefully typed) in the second password field, then nearly confirmed. Curiosity, you bastard.

There's a key icon by the password field and I still had milk teeth left to chew any and all new features with.
Naturally I click on it. I'm greeted by a window showing me a password generating tool. So many features, options for choosing length, character types, and tons of others but thinking back on it, I only remember those two. I had a cheeky peek at the different passwords generated by it, including playing with the length slider. My curiosity sated, I closed that window and confirmed that my password was in.

You probably know where this is going. I say probably to give room for those of you like me who certifiably. did. not.

Time to test my new password.
*Smacks the power button to log off*
Time to put it in (ooer)
*Smacks in the password*
I N C O R R E C T L O G I N D E T A I L S.

Whoops, typo probably.
Do it again.
I N C O R R E C T L O G I N D E T A I L S.

No u.
Try again.
I N C O R R E C T L O G I N D E T A I L S.

Try my previous password.
Well, SUCCESS... but actually, no.

Tried the previous previous password.
T O O M A N Y A T T E M P T S

Ahh fuck, I can't believe I've done this, but going to support is for pussies. I'll put this by the rest of the fire, I can work on my old laptop.

Day starts getting late, gotta go swimming soonish. Should probably solve the problem. Cue a whole 40 minutes trying my 15 or so different passwords and their permutations because oh heck I hope it's one of them.
I talk to a colleague because by now the "days since last incident" counter has been reset.

"Hello there Ryan, would you kindly go on a voyage with me that I may retrace my steps and perhaps discover the source of this mystery?"

"A man chooses, a slave obeys. I choose... lmao ye sure m8, but I'm driving"

We went straight for the password generator, then the length slider, because who doesn't love sliding a slidey boi. Soon as we moved it my upside down frown turned back around. Down in the 'new password' and the 'confirm new password' IT WAS FUCKING AUTOCOMPLETING. The slidey boi was changing the number of asterisks in both bars as we moved it. Mystery solved, password generator arrested, shit's still fucked.

Bite the bullet, call support.
"Hi, I need my password resetting. I dun goofed"
*details tech support needs*
*It can be sorted but the tech is ages away*
Gotta be punctual for swimming, got two whole lengths to do and a sauna to sit in.
"I'm off soon, can it happen tomorrow?"
"Yeah no problem someone will be down in the morning."

Next day. Friday. 3 hours later, still no contact. Go to support room myself.
The guy really tries, goes through everything he can, gets informed that he needs a code from Derek. Where's Derek? Ah shet. He's on holiday.

There goes my weekend (looong weekend, bank holiday plus day flexi-time) where I could have shown off to my girlfriend the quality at which this laptop can play all our favourite animé, and probably get remind by her that my personal laptop has an i2350u with integrated graphics.

TODAY. (Part is unrelated, but still, ugh.)
Go to work. Ten minutes away realise I forgot my door pass.
Bollocks.
Go get a temporary pass (of shame).
Go to clock in. My fob was with my REAL pass.
What the wank.
Get to my desk, nobody notices my shame. I'm thirsty. I'll have the bottle from my drawer. But wait, what's this? No key that usually lives with my pass? Can't even unlock it?
No thanks.

Support might be able to cheer me up. Support is now for manly men too.
*Knock knock*
"Me again"
"Yeah give it here, I've got the code"
He fixes it, I reset my pass, sensibly change my other passwords.
Or I would, if the internet would work.

It connects, but no traffic? Ryan from earlier helps, we solve it after a while.

My passwords are now sorted, machine is okay, crisis resolved.

*THE END*

If you skipped the whole thing and were expecting a tl;dr, you just lost the game.

Otherwise, I absolve you of having lost the game.

Exactly at the char limit

I am currently looking for a DAW (Digital Audio Workstation), because my music projects are starting to get a little too complex for Audacity.

So I started looking for a good, easy-to-learn, ideally free program, and quickly learned that Avid now has a free version of Pro Tools called First.

So I go to their site and fill out the registration form to get the download. In addition to creating an account with Avid, you also need to create one with iLok, which apparently has something to do with how they manage their licenses. Kinda overkill for a free program, but okay...

I download the program (about 3gigs...), install it and try to start it. It gives me an error message about missing some service. Okay? I'm confused because I notice that an 'Application Manager' service has appeared in my tray, and when I open that I can log into my new account just fine. But it still doesn't work.

There's a link in the error message to the iLok website, and it looks like ai need to dowload and install another component. Why didn't that get installed with the program if it's required?

Hmm...

So I go to the iLok site, download it and install it. Pro Tools First still won't start. I realize that the PTF installer asked me to reboot, which I didn't do because: a) I always have a lot of windows open, and b) How often is a reboot ACTUALLY required? Why would you need to reboot?

So I (begrudgingly) reboot, and now the program seems to start initializing... but then it throws an error message about some plugin that it can't load because it doesn't work for the 64 bit version. Then... why are you even looking for it?
And then it says something like: 'I can't handle that, I'm just gonna shut down'.

What?

I try starting it again. Same error appears, but then it gets past it this time... Only to throw another error message about something else it can't load, and therefore it must shut down.

Deep breath.

Third time is the charm, the program actually made it to the project create/load screen! Huzzah!
So I look around a bit, but don't do much. It doesn't seem too intuitive to me, so I start watching some tutorials on YouTube from Avid themselves. It's a little late by now, so I don't get my hands dirty that day.

Next time I want to try out the program I start it up, still get error messages, but it does seem to initialize okay. But then the 'Create project' button doesn't react when I press it.

It turns out that the program takes a looong time to log in to the avid account, even though the manager service is running and logged in...

When it finally logs on I create a new blank project, but it doesn't ask me where to save it to. I see there is a counter saying 1/3 and looking around I find some info about 'cloud based projects'.

It would seem that this program only supports saving projects to the cloud, and you get only 3 projects total. Three. THREE?

Ahem...

I add an instrument track to my new project and select the one and only plugin, which is a synth. I don't see the plugin window, like in the tutorials I watched. I fiddle around with the windows, but I only manage to get the layout fucked up. There's a handy 'Window' menu, but none of the options resets the view. The main window is now sporting a WINDOWS FUCKING 7 BORDER! And partially blocking the view of the top menu.

Blaaargh!

Frustrated, I shut the program down and restart it. I now select one of the project templates (after waiting for it to LOG IN AGAIN!) in the hope that I might have a bit more luck with that starting point.

But when the template has loaded, out of nowhere, the program goes from maximized to windowed mode! And the fucking Win7 border is back again, still messing with the main menu!

FFS!

I get the sucker maximized again and select one of the synth tracks, and Lo and Behold! The synth plugin window actually shows up! But of course there is no sound produced when I play, neither with the keyboard or my midi keyboard.

Oh no, that would have been too easy.

I see some the meters moving when I play, but no sound is produced. I check the options menu, but find out nothing useful except for the fact that the program only support 48kHz sample rate. That's pretty disappointing when you have a 192kHz/24bit soundcard.

I'm done. This piece of shit software is NOT for me. It's bloated, complicated to sign up for and install, extremely limited and buggy as hell!

The final insult is that it takes 5 minutes to uninstall because there is no uninstall option in the so-called 'Application Manager' (of course fucking not!), and doing it through Programs & Features there are 5 (FIVE!!) different apps and services to uninstall, one by one.

0/10, would not recommend.

Fucking microshaft! I bought a custom controller from their shop as a birthday gift to my brother. Fucking first thing the website crashes with 500 with my main account so I call support. Said them its a backend issue and they should let the devs investigate. Support says they can't even contact them in anyway shape or form. Fucking great!
So since my account seems to has broken their backend I create another account using some random email while support tells me to fucking log in and out again (yeah man I tried that). OK wonderful new account worked I can buy the controller.

Now one year later the controller just fucking stops working (probably why its called Xbox one! controller). Wonderful I paid 90€ for that shit thing and now it won't connect anymore. Tried everything and searched countless forums, nothing helped. Fuckers say: JuSt ConNeCT iT tO YoUr XbOx oNe and it might magically work (TM). You fuck I bought it for PC why the fuck can I not just fix it using a PC. Do you want me to buy a fucking Xbox for 500 bucks just to get the fucking controller to work!? You shitfaced monkey!

OK then lets try that support again because that worked so well last time. I put in the serial number and... Fucking unrecognized number. Unrecognized number my ass. Go suck on a spiked club you buffoon!

Now I'm fucked because I don't have the fucking receipt anymore and the email was send to that fucking temp account I don't even know the email address for anymore (ノ°益°)ノ

God I fucking hate macs.
I got a mac at work. I tried to install ubuntu, with rather questionable results (unfortunately, I expected that) - so I tried to get mac work for me the way I like a system to work. I needed to download slack, simple enough, right? Ha, you wish. It's gotta be done through Apple store, so I went to create an Apple ID inside the Apple Store form. And, well, it just errored out on the submission. Great start. I went then to the settings and created an account there, great success, went back to Apple Store. Unfortunately being logged in at the system level doesn't mean you are logged in to the store. So, I went to log in to the store, simple enough, right? No, nothing's simple with Apple. After logging in I got a message that the Apple ID has not yet been used with Apple Store and that I need to review the account's setting. So, I click the "review" button and... I'm presented with a log in form. Yep, a perfect log in loop. I can't log in because I can't review the account but I can't review the account because I can't log in. Fun :)

You can't just go to the web admin panel for your account to review it for Apple Store, that would too be too easy. After a bit of searching I've found an answer on StackOverflow. You need to log in to iTunes. Through a fucking MUSIC APP. To install a free application from the store you need to log in to a music app. Yes, we're all mad here.

Then, after finding out that to be able to use side buttons on my mouse I need an app that I need to manually restart every time I restart the machine and that I need to have an app to fucking transfer files from an android I need another fucking app, because reading a storage of a linux-based system would be too standards compliant - something in me broke. I found out that installing windows on a mac is officially supported.

Supported doesn't mean that it's easy. I tried to install it trying different solutions from SO, but each time I would get an error that Windows couldn't modify the boot partition. Turns out that even wiping the drive and reinstalling OSX doesn't remove residual files on a boot partition and Windows installer is not allowed to modify them. It took me hunting into some shady looking site to actually find this answer. I have no fucking idea how long it all took me, but, finally, great success, Windows, WSL, side buttons working, I can even install slack from an installer. I just wish I could have those hours of my life back.

Dear Quora

I logged out of your site because somehow you had me logged in and I don't like being tracked.

In the future, don't be petty by reloading all my OTHER tabs the moment you detect im logged out, intentionally breaking/disabling the backbutton, and then demanding I log back in.

kthnxbai.

Sincerely

- unsubscribed from your useless god damn spam emails.

If I can't even fucking read your site after logging out, like I USED to be able to, and you go so far as to detect my log out on OTHER tabs, disable/break the backbutton on all the OTHER tabs, and reload the page, then your site is useless as dogshit to me.

If I were the CEO of the executive who made this dumbfuck marketing decision I would fire him.

And then spitefuck his wife to drive home the message of how god damned fired he is.

So a while back I had found a hole in a website's security, one that I has used pretty frequently. I was able to change my cookies and become any user I wanted. The only caveat was that I had to log in as a user in order to get things started. But once I was in I could basically be anyone I wanted to be just by changing a few numbers in the user ID of the cookie. They also did all of their user processing on the client side. Even password checks.

A couple weeks back I decided to go back in to see if anything had changed since then. It did! But not in the way I had thought.

So these guys decided that instead of fixing their security hole, they would have users just contact their people directly in order to get a new account.

Wow that's so much fucking overhead for basically being a lazy shit and not fixing the security holes. I mean how bad is your architecture if you can't go in and fix this?

Not only that I found that they actually stripped all of the users of their original subscriptions. So now if you want to get back on your subscription you'll have to fork over another $399. So that means going to their shitty form filling out your name, your number, email, and just hope that someone contacts you via phone call.

I'm glad I dropped this service. They clearly can't get their shit together.

So I've been using Duet on my iPad Pro for a couple years now (lets me use it as an external monitor via Lightning cable) and without issue. Shit, I've been quite happy with it. Then the other day, whilst hooked up to my work laptop, there was a power fluctuation that caused my laptop to stop sending power to connected devices. Which is fine - I have it plugged into a surge protector so these fluctuations shouldn't matter. After a few seconds the laptop resumed normal operation and my connected devices were up and running again.

But the iPad Pro, for some reason, went into an infinite boot loop sequence. It reboots, gets to the white Apple logo, then reboots again.

In the end, after putting the iPad into recovery mode and running Apple's update in iTunes (as they recommend), it proceeds to wipe all my data. Without warning. I lost more than a couple of years of notes, illustrations and photos. All in one fucking swoop.

To be clear, you get 2 options in iTunes when performing a device update:

1. UPDATE - will not mess with your data, will just update the OS (in this case iPadOS)
2. RESTORE - will delete everything, basically a factory reset

I clicked UPDATE. After the first attempt, it still kept bootlooping. So I did it again, I made sure I clicked UPDATE because I had not yet backed up my data. It then proceeds to do a RESTORE even though I clicked UPDATE.

Why, Apple? WHY.

After a solemn weekend lamenting my lost data, I've come a conclusion: fuck you Apple for designing very shitty software. I mean, why can't I access my device data over a cabled connection in the event I can't boot into the OS? If you need some form of authentication to keep out thieves, surely the mutltiple times you ask me to log in with my Apple ID on iTunes upon connecting the damn thing is more than sufficient?! You keep spouting that you have a secure boot chain and shit, surely it can verify a legitimate user using authenticated hardware without having to boot into the device OS?

And on the subject of backing up my data, you really only have 2 manual options here. Either (a) open iTunes, select your device, select the installed app, then selectively download the files onto my system; or (b) do a full device backup. Neither of those procedures is time-efficient nor straightforward. And if you want to do option b wirelessly, it can only be on iCloud. Which is bullshit. And you can't even access the files in the device backup - you can only get to them by restoring to your device. Even MORE bullshit.

Conversely, on my Android phone I can automate backups of individual apps, directories or files to my cloud provider of choice, or even to an external microSD card. I can schedule when the backups happen. I can access my files ANYTIME.

I got the iPad Pro because I wanted the best drawing experience, and Apple Pencil at the time was really the best you could get. But I see now it's not worth compromise of having shitty software. I mean, It's already 2021 but these dated piles of excrement that are iOS and iPadOS still act like it's 2011; they need to be seriously reviewed and re-engineered, because eventually they're going to end up as nothing but all UI fluff to hide these extremely glaring problems.