Rant after a long time...

A week or two ago, I posted how my ISP is fucking up the net neutrality law by fast laning Google/Facebook while rest of the internet struggles for me.

I did the speed test multiple times and confronted them. This time I was really pissed and the support guy tried to fool me by saying that there's some download going on which is affecting the speed. I said that should not occur at all no matter the download. And there was no download going on in background.

He asked to share my screen via anydesk and I did. We tested the speed.

Now the son of a bitch says that my laptop is crappy and I need to get a new laptop in order to use their service or else I will struggle with speed.

I finally lost my patience. I was literally shivering and ripped his ass off for fooling me.

Motherfucker did not stop there. He now asks me how many devices are connected to the router, and I say 4.

He blames the router for not being able to bear the load.

I told him that if he doesn't stop fooling me I would literally grab his throat and punch the shit out of him.

To which he says, he will send an 'engineer' too check the issue as it is probably with local hardware and nothing from their end.

The so called stupid engineer arrives. Grabs the lan cable, clips off the connector, fits in a new one and asks me to test it.

DO I FUCKING LOOK LIKE A DICK SUCKING DONKEY?

HOW THE FUCK IS THAT GOING TO SOLVE THE SPEED ISSUE WHICH IS EVIDENTLY FROM THEIR END?

Anyways, he has done it multiple times and I know their trick. They throttle the speed for an hour or two for customer to calm down.

Shit works but this time I am gonna chop his dick off for sure.

Internet starts lagging again. I call him up and experiment in front of him that Facebook clearly works faster than Reddit.

I show this to his engineer as well. We speed test and the results fail.

I am not even getting the speed I paid for, let alone using Google/Facebook on fast lane.

I ask him the reason and why they are doing this. This is fraud and clearly illegal.

I said, that I will register a police complaint to which he says they have 'special certificate' and are allowed to do this.

I THINK THESE ASSHOLES CONSIDER THEIR CUSTOMERS AS MINDLESS PIGS.

I ask him to produce the certificate to which he says that he has the privacy right to not show it.

FUCK YOU MOTHERFUCKER.

I posted this on Reddit seeking help.

I registered a consumer forum complaint.

I tweeted the net neutrality organisation of India seeking help.

I contacted IT ministry of India seeking help.

Looking forward to sending them a written legal notice and contacting few more authorities to teach this bastard some lesson.

If any of you can help in anyway to fuck this assholes, do let me know.

Let's DDoS them, if that's possible. 🤣🤣

Just wow. I am amazed by what just happened.

A year ago my parents decided to switch from desktop to laptop for convenience. Knowing their needs, i bought them one without an OS and installed Ubuntu 16.04 on it. The thing is that if you do a regular maintenance of the laptop once a year at their partner company, you get additional 4 years of warranty (this offer is amazing).

So today was the day I brought the laptop for this maintenance for the first time. They make you a profile on their support website where you can track shit regarding your device, super convenient. First thing I notice that the login page was not https. Awkward, but there is no sensitive data here so i let it pass. Naturally i forgot my password, so I requested a new one and guess what? I recieved it in plaintext via mail. A tech repair oriented company does this, my god.

I went there, gave them the laptop in question and got a piece of paper, where they wrote that the laptop is in their hands now, and the current physical state of the laptop, and blabla.

I got home and I read what the guy wrote among other things: THE OPERATING SYSTEM IS NOT LEGAL.

How the fuck is Ubuntu not legal??? What the fuck is this shit? I sure as hell didn't torrent it or bought a booteged copy on the streets.

I am from Germany.
And I wanna make a (new) website.

This is fucking exhausting 😩
(Do I have to translate it to english as well? The site will be bilingual).

I miss the time when I was a careless teenage who would just code and not care about bureaucracy...

This was not exactly the worst work culture because the employees, it was because the upper level of the organization chart on the IT department.

I'm not quite sure how to translate the exact positions of that chart, but lets say that there is a General Manager, a couple of Area Managers (Infrastructure, Development), some Area Supervisors (2 or 3, by each area), and the grunts (that were us). Anyway, anything on the "Manager" was the source of all the toxicity on the department.

First and foremost, there was a lack of training for almost any employee. We were expected to know everything since day-1. Yes, the new employees had a (very) brief explanation about the technologies/languages were used, but they were expected to perform as a senior employee almost since the moment they cross the door. And forget about having some KT (Knowledge Transfer) sessions, they were none existent and if they existed, were only to solve a very immediate issue (now imagine what happened when someone quit*).

The general culture that they have to always say "yes" to the client/customer to almost anything without consulting to the development teams if that what was being asked to do was doable, or even feasible. And forget about doing a proper documentation about that change/development, as "that was needed yesterday and it needs to be done to be implemented tomorrow" (you know what I mean). This contributes to the previous point, as we didn't have enough time to train someone new because we had this absurd deadlines.

And because they cannot/wanted to say "NO", there were days when they came with an amount of new requirements that needed to be done and it didn't matter that we had other things to do. And the worst was that, until a couple of years (more or less), there was almost impossible to gather the correct requirements from the client/user, as they (managers) "had already" that requirement, and as they "know better" what the user wants, it was their vision what was being described on the requirements, not the users'...

And all that caused that, in a common basis, didn't have enough time to do all this stuff (mainly because the User Support) causing that we needed to do overtime, which almost always went unpaid (because a very ambiguous clause of the contract, and that we were "non-union workers"**). And this is my favorite point of this list, because, almost any overtime went unpaid, so basically we were expected to be working for free after the end of the work day (lets say, after the 17:00). Leaving "early" was almost a sin for the managers, as they always expected that we give more time to work that the indicated on the contract, and if not, they could raise a report to HR because the ambiguous clause allowed them to do it (among other childish things that they do).

Finally, the jewel of the crown, is that they never, but never acknowledge that they made a mistake. Never. That was impossible! If something failed on the things/systems/applications that they had assigned*** it was always our fault.

- "A report for the Finance Department is giving wrong information? It's the DBA's fault**** because although he manages that report, he couldn't imagine that I have an undocumented service (that runs before the creation the report) crashed because I modified a hidden and undocumented temporal table and forgot to update that service."

But, well, at least that's on the past. And although those aren't all the things that made that workplace so toxic, for me those were the most prominent ones.

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* Well, here we I live it's very common to don't say anything about leaving the company until the very last day. Yes, I know that there are people that leave their "2-days notice", but it's not common (IMHO, of course). And yes, there are some of us that give a 1 or 2-weeks notice, but still it's not a common practice.

** I don't know how to translate this... We have a concept called "trusted employee", which is mainly used to describe any administrative employee, and that commonly is expected to give the 110% of what the contract says (unpaid overtimes, extra stuff to do, etc) and sadly it's an accepted condition (for whatever reasons). I chose "non-union workers" because in comparison with an union worker, we have less protections (besides the legal ways) regarding what I've described before. Curiously, there are also "operative workers", that doesn't belong to an union, but they have (sometimes) better protections that the administrative ones.

*** Yes, they were in charge of several systems, because they didn't trust us to handle/maintain them. And I'm sure that they still don't trust in their developers.

**** One of the managers, and the DBA are the only ones that handle some stuff (specially the one that involves "money"). The thing that allows to use the DBA as scapegoat is that such manager have more privileges and permissions than the DBA, as he was the previous DBA