More than half of all support calls and tickets we get are so fucking easily searchable through our own fucking website and search engines, it's really fucking annoying sometimes.

"how do I redirect a site?"
Type the fucking word redirect into our helpdesk page.

"how can i reset my email password?"
Literally fucking type the word EMAIL into fucking search bar?!

"hey the article said to go to yourdomain.com/webmail, I'm not getting anything!!!"
"what domain did you use?"
"yourdomain.com of course!"

😥🔫

"how can I add a domain to my hosting?"
Search for the FUCKING word DOMAIN on our online helpdesk.

IT'S REALLY NOT THAT HARD, PLEASE APPLY COMMON SENSE AND USE YOUR FUCKING BRAIN.

Navy story time, and this one is lengthy.
As a Lieutenant Jr. I served for a year on a large (>100m) ship, with the duties of assistant navigation officer, and of course, unofficial computer guy. When I first entered the ship (carrying my trusty laptop), I had to wait for 2 hours at the officer's wardroom... where I noticed an ethernet plug. After 15 minutes of waiting, I got bored. Like, really bored. What on TCP/IP could possibly go wrong?
So, scanning the network it is. Besides the usual security holes I came to expect in ""military secure networks"" (Windows XP SP2 unpatched and Windows 2003 Servers, also unpatched) I came along a variety of interesting computers with interesting things... that I cannot name. The aggressive scan also crashed the SMB service on the server causing no end of cute reactions, until I restarted it remotely.
But me and my big mouth... I actually talked about it with the ship's CO and the electronics officer, and promptly got the unofficial duty of computer guy, aka helldesk, technical support and I-try-to-explain-you-that-it-is-impossible-given-my-resources guy. I seriously think that this was their punishment for me messing around. At one time I received a call, that a certain PC was disconnected. I repeatedly told them to look if the ethernet cable was on. "Yes, of course it's on, I am not an idiot." (yea, right)
So I went to that room, 4 decks down and 3 sections aft. Just to push in the half-popped out ethernet jack. I would swear it was on purpose, but reality showed me I was wrong, oh so dead wrong.
For the full year of my commission, I kept pestering the CO to assign me with an assistant to teach them, and to give approval for some serious upgrades, patching and documenting. No good.
I set up some little things to get them interested, like some NMEA relays and installed navigation software on certain computers, re-enabled the server's webmail and patched the server itself, tried to clean the malware (aka. Sisyphus' rock), and tried to enforce a security policy. I also tried to convince the CO to install a document management system, to his utter horror and refusal (he was the hard copy type, as were most officers in the ship). I gave up on almost all besides the assistant thing, because I knew that once I left, everything would go to the high-entropy status of carrying papers around, but the CO kept telling me that would be unnecessary.
"You'll always be our man, you'll fix it (sic)".
What could go wrong?
I got my transfer with 1 week's notice. Panic struck. The CO was... well, he was less shocked than I expected, but still shocked (I learned later that he knew beforehand, but decided not to tell anybody anything). So came the most rediculous request of all:
To put down, within 1 A4 sheet, and in simple instructions, the things one had to do in order to fulfil the duties of the computer guy.
I. SHIT. YOU. NOT.
My answer:
"What I can do is write: 'Please read the following:', followed by the list of books one must read in order to get some introductory understanding of network and server management, with most accompanying skills."
I was so glad I got out of that hellhole.

The day I send myself about 76k mails
> be me
> be working on a rest api
> implement an error handler that would send me a mail with exception details
> use same error handler in mail send error handler
> Summoned the recursion devil by accident
> Test error handler
> Forgot port forwarding to SMTP server
> keep the debug session open
> throw new UnexpectedInterruptionException()
> get back to work
> Add the missing port forwarding rule to putty
> The error handler starts doing it's thing
> The handler chain starts to pop
> handler after handler executes
> PCFreeze.png
> WhatTheFuckIsGoingOn.gif
> VS finally accepts stop debugging
> PhoneVibrationSpam.mp3
> Peek into webmail
> WowFinallySomeFanMail
> Look into it
> Realizing what I have done
> Delete mailbox
> Remove recursion
> Wow that's how randy must have felt in southpark
> Feel weird
> Shutdown, go outside
> What's up anon?
> Nothing, really

Wrote my friend Sam a letter when I was still working in support. I think it still holds up today.

---

Dear Sam,

I understand that you will join us in our overseas office. Congratulations on landing that job. It’s good steady work. I’ve been doing it for the last ten years.

Your still young so maybe I can give you some little wisdom that will help you in your working years to come.

Let me begin by shedding some light on phone calls.

I try. I really do try Sam. But it is getting so hard for me to hold back the rage that builds up during certain phone calls. Especially the ‘Sorry, I just don’t know anything about computers! -giggle-’ ones.

Those are the times that I have no access to what they see. I’ve no team-viewer, can not take over that screen in any other way. And why-oh-why can I not take over that terminal session dear Sam? It’s because the caller can not double-click an icon or find a terminal session number.

And what is the reason for this? Because they ‘just don’t know anything about computers! -giggle-’. This is a sort of get-out-of-jail-free card. Beware of these callers Sam.

There is nothing so nerve-wrecking then finding yourself at the mercy of people describing Internet Explorer (do not even get me started) as ‘the big ‘E’, if they use Chrome for their webmail then they most likely will say ‘Mail’ if they mean Chrome. There is no logic Sam. That is just the way these people work.

They will suck all enjoyment out of your work. They will make you want to hunt them down in dark office hallways and show them your tears Sam. Because cry you will.

Sure, I understand that not everyone can be tech savvy. Why, if everyone would be, where would that leave us? No. I love the technologically challenged. They put the fiber in my internet. They make me LOL for real. After the initial anger subsides anyway.

But just below that well-willing folk, on the other side of that border… there they dwell: Management.

Nice cars, suits and iphones Sam. First thing a new manager will require is a brand spanking new business-card. It will hold his/her new title. Then an iphone or overpriced android model will follow suit.

Then they will barge into your office, holding it like it’s the next best thing since sliced bread.

Any manager will automatically assume that you will drop anything you are doing at the present moment to acknowledge the presence of greatness. Failing to do so will result in awkward yet fulfilling situations. I recommend that you do not take your hands of the keyboard and give only the slightest of nods after 5 minutes of complete silence and glaring.

Well… you feel the glare. You do not glare yourself. You do not break eye-contact with the monitor. It does not even matter if you are typing for real or not. I once clicked away happily for 5 minutes. I just typed ‘he is still there’ over and over again. Do not break down Sam. This moment will decide your relationship with this individual.

After the nod there will be a flood of words aimed in your general direction. You can disregard anything that is said. It boils down to ‘can not operate device’.

You then take the device from this person and put it next to you on your desk. You’ll ask the name of this simpleton, write it down on a sticky-note, slap that on the phone. Then you’ll write a random date in the not so near future on another sticky and hand that to the bewildered person in front of you.

It will usually utter some incoherent words about ‘needing, time or but’ (I find that ‘but’is a word they like. They tend to use it three or four times consecutive before you usher them through the door).

Now you’ve won Sam. Well… not really. But it will feel good, I can guarantee that.

This must do for now. A new suit is glaring at me for the last five minutes.

Felt good to do something productive with this time.

Take care,

Baltasar

P.s. I just noticed that there is some foam around his mouth. So if you encounter this, don’t worry: it seems to be perfectly normal.

Every dammed webmail client looks like 2005. Currently I use roundcube but it looks also very old.
Someone can prefer a good webmail client for self hosting?

Omg how stupid some people are... Today at my university I used the first time one of the computers in the computer room and there is a portable Firefox installed in a shared space on the computer and that is also where it saved settings etc. So this is the same for every user on that particular computer.

And when I checked the security settings I found that about 10 different accounts were saved and accessible with website username and password.

So of course the shared space Firefox is bad, but you still shouldn't save you password on a public computer :S

PS: If anyone needs a webmail account or an account for the german university network contact me :P

As a webmail user, I want to be logged out automatically without any reasonable reason, to be able to read your notice that I have forgotten to log out, once I log in again.

A random story that just popped back into my head while reading another rant:

Long ago, we developed our own webmail platform at the request of clients. After it was finished, it was never updated and eventually turned into an outdated insecure steaming pile of crap. Up until ~2015, it looked like the first iteration of AOL Mail from the 1990s (and it functioned as such too.) Years, we decided to sunset the platform, and allotted 6-months or so to transition all the active users off the platform and over to an alternative email provider. We had to call each client multiple times and send multiple emails with a deadline detailing when the service would be shut down, and we'd explain that if they didn't transition over to a new service and transfer all their emails before that date, then the emails would be lost forever. Lo and behold, a handful of clients ignored our repeated contact attempts, and we shut down their email service (as we told them that we would.) Of course, they called screaming and panicking "OUR EMAIL IS DOWN OUR EMAIL IS DOWN WE'RE LOSING MONEY FIX IT NOW!!!!," and we told them "We attempted to contact you multiple times, and you neglected to return our numerous calls or emails. We're happy to help you transition your old email addresses to this new provider, but because you neglected to follow the cushy deadline we provided you, all of your emails are gone."

Of course, they denied having ever received our calls/emails, and we'd have to provide them with our outgoing call recordings to prove that we did in fact contact them multiple times. Then they'd blame the mishap on their secretary, who would blame it on the intern, who would blame it on the IT guy, who would blame it on the janitor, and so on and so forth.

Moral of the story: always keep outgoing call recordings when you're sunsetting a product.

You know when you get blocked from company's webmail, from their slack and everything they have... but they don't have the courage to tell you "you're fired"?

Well, now I do.

Almost a year working for someone, and they just locked me out - not even a "bye sucker!" or anything.

FUCK APPLICATION LEVEL FIREWALLS!

So i cam online today, thought already lets open the shitty outlook webmail client. Holy crap .... thats way to much mails. Many of them are missed teams messages. So i open up teams and holy crap. Like every third dev in my company send me a message screaming "gitab is not working!!!".

Yesterday i updated it so imediately get in panic mode - what the shitty hack have i done?!

So yeah gitlab seems to be working just fine, everything is speedy and responsive, so i call one of my fellow devs and ask him whats wrong? And he is like oh yeah there comes a ldap error saying timeout or something.

I try to login with active directory. Works like a charm. Try another account, same problem?!

Google the problem, search gitlab tickets. Nope there is no open bug or sth. like this.

So alright lets call the network guy. "Yo, can you check if there is something ldap-like getting blocked to the gitlab server?" - He is like oh yeah damn like almost every damn request is getting blocked. Ah wait, there was an firewall update yesterday too. Yeah ldap is no longer ldap. BLOCK THAT SHIT!

After 10 minutes of figuring out what shitty type is detected by the firewall and what needs to be whitelisted to make it fucking work again it seems to work.

But ha no, there is another update rolling on, so same shit like 15 minutes later.

Now it seems to work and i have to inform every damn fcking developer that it works again. And yeah alright you sent a mail, but fuck it, i will call you though! So yeah just answering calls, mails and chat messages. Like why the fuck cant you read your mails like a damn normal person?!

Does anybody know a good (almost as good as Gmail) open-source browser-based email client? Thank you!

!rant

Someone posted a link to a 30-day-security-challenge here on devRant some time ago and I just thought well, why not try to migrate away from the big companies - I've been using OneDrive as my only cloudstorage since the time when it was called SkyDrive and I've been hosting my Emails at outlook (via Live Custom Domains, a service that does not even exist anymore) for about 8 years now. Since I've always been lazy and since exchange activesync is a great feature if you have multiple calendars and want to sync them and your contacts to several devices I never tried to switch but now I am half done with migrating my data to my own nextcloud installation and my emails to my own mail server - since I don't want to loose the exchange functionality I am also setting up Z-Push and oh boy, this thing is bitching around but my webmail is already nicely integrated into nextcloud, IMAP / SMTP is up, configured and secured (still have to mess around with spamassassin as this email adress is floating around the web for about 10 years now). The only things to do is to get Z-Push work with STARTTLS and the card/caldav backend running and then the basic setup should be done.

I am just wondering if someone could hand me over a guide on how to sign / encrypt emails (GPG?)