I suddenly remembered this after being gone from my previous company for nearly a year.

So, I worked there as a tech supporter and Linux engineer.
What would often happen was clients calling with an issue regarding software of some sorts and about half the time, instead of LOOKING AT THE GODDAMN ERROR MESSAGE they'd just click it away fast and complain shit wasn't working.

I specifically remember this one case:

*big client mails complained that one of their clients' email isn't working. Screenshots weren't possible apparently so after emailing back and forth for way too long, we decide to do a screen sharing session (which we never do).*
(for the record, already emailing for hours, client very frustrated, me as well because the behavior of the software sounds impossible)

Me: alright, close everything, then open it again so I can see what happens.
Client: *opens mail client, error appears, client clicks error away faster than an arch user being able to mention they use arch*
Me: uhm.... I assume you already know what that message said and that it has nothing to do with the issue?
Client: it has nothing to do with the issue.
Me: okay... But have you at least looked the message?
Client: no but it has nothing to do with the issue.
Me: but, how'd you know if you won't look at it?
Client: it has nothing to do with the issue, okay?
Me: okay.... so, what's happening here?
Client: the user isn't receiving email anymore at this point!
Me: alright, have you checked the settings and everything?
Client: of course, all good
Me: okay but can we at least restart the software again to at least check the error message?
Client: FINE. *restarts client (pun intended, of course)*
Error message: username or password incorrect, can't connect to the server.
Client:..........
Client:............
Client:...............
Client:..................
Client:.....................
Client:..................
Client:...............
Client:............
Client:.........
Client: 😐
Client: 😶
Client: 😅
Client: 😬
Client:..... Right, I changed the password...
Client: *sets correct password*
*poof, error message gone*
Client:..... Thanks 💀
Me: you're welcome 😄

💀

*CTO in panic, as always, invites everyone to the war room*

CTO: We have a MAJOR problem where 0.0001% of our customers are not receiving SMS confirmations.

Me: Cool. But, 0.0001% is very less compared to the other problems we are solving.

CTO: You don't understand, this is critical issue that needs to be addressed immediately.

Me: But even those.0.0001% customers are receiving e-mail confirmations, so this is not even blocker as we have other channels working.

CTO: I am emotional at this point. You need to prioritise this now.

Me: Okay, do we know the root cause of this problem?

Engineering head: we have blacklisted those numbers in past as our system detected them abusing our platform.

Me: Cool. Let's whitelist them, nothing much to worry here.

CTO: Floyd, you need to understand that 0.0001% of the customers are not receiving the SMS and the solution you are proposing is incorrect.

Me: Okay, what do you suggest?

CTO: We stop sending the SMS to all the customers.

Everyone on the call: 😨

I am receiving this type of one liner mail more often from our clients.

"Application is not working properly."
Me:
Typed : explain properly idiot.
Deleted.
Typed Again: Sir, can you be more specific.
Sent.

Or

"Application is not running."
Me:
Typed : of course it can't run. Bloody hell.
Deleted.
Typed again: inconvenience caused deeply regretted. Our representative will contact you about this.
Sent.

Man i am tired.

Holy shit. Didn't know I had to vent this out before I had revisited this shit.

Storytime!

Back in May last year, I started working on a dream project (call project X) of mine. Surprisingly it's still a novel idea and shit like this doesn't exist. Made some huge incremental changes. Added all the necessary automation pipeline stuff. Added some sick ass readme with screenshots/badges/glitz/glam.

Worked my ass of for about a month or so until I got distracted by other pending projects in need of clearances. Somewhere partway in that clearance period, I receive a mail from this "GitHub user" asking me why the development of project X had suddenly stopped.

I was a bit taken aback. Firstly because my project had ZERO stars and NO user interaction. Secondly because I hadn't encountered someone with confrontation like this since my middle-school teacher asking me for my homework.

Being the good, responsible child I am, I informed them on my situation and asked them to contribute according to the guidelines and I'd be more than happy to see this becoming a joint effort by the community.

Apparently, they were quite ecstatic to learn that my development was halted. They didn't have plans to contribute. Instead they wanted me to take down the project and stop working on it entirely.

Tough luck fucko.

Their organization had been working on something similar for longer than a couple of years. A similar open-sourced project will *apparently* ruin their market impact and I can *apparently* be sued for it.

I don't know much about open-source "laws" (and I've seen laws fuck people over) but this just seems retarded. At the moment, I'm not quite sure how to continue with the project. I'll still work on it but the fact being that I started receiving threats before stars makes me question the gatekeeping capacity of toxic market conditions (I still don't blame the person entirely. It's just really hard to keep your head above the water)

This is a one off thing but somehow it has definitely hampered my drive to work on the project (combined with the sheer amount of pending project that I've dug my grave with).

On the brighter side I've got 10 anonymous stars with zero promotion. 2 new message threads with productive insights and a person who says "I'm relying on this to work out". So not everything has gone to shit.

I study software engineering, so that obviously means I'm also free family tech support right?

Apparently some lady that lives nearby believes this, but she replaced family with vague acquaintance.

This lady is very computer illiterate, so much that I have to describe the wifi icon as a dot with two waves above it.

So one day, she calls me because her Outlook isn't receiving mail. I ask her if she has any internet and she confirms she does because she can visit Google. After trying a bunch of possible solutions in Outlook, I ask her to download a remote access program so I can look at what's wrong.

She didn't have internet. Visiting Google means seeing the Chrome logo apparently.

There are a few email addresses on my domain that I keep on receiving spam on, because I shared them on forums or whatever and crawlers picked it up.

I run Postfix for a mail server in a catch-all configuration. For whatever reason in this setup blacklisting email addresses doesn't work, and given Postfix' complexity I gave up after a few days. Instead I wrote a little bash script called "unspam" to log into the mail server, grep all the emails in the mail directory for those particular email addresses, and move whatever comes up to the .Junk directory.

On SSD it seems reasonably fast, and ZFS caching sure helps a lot too (although limited to 1GB memory max). It could've been a lot slower than it currently is. But I'm not exactly proud of myself for doing that. But hey it works!

Oh my god why is receiving email so fucking hard? I don't want spamassassin, I don't want antivirus, I don't want accounts or fail2ban or any of that bullshit, I just want all email that is sent to addresses under my server dumped in a database or folder so that I can digest them programmatically or display them in a GUI

Did you ever had to integrate a fucking "API" that is done via mail bodies?

Fuck this shit! Who need responses about success or failure?! Guess this will take a long time to test this fucking piece of garbage... We don't get a test system, we need to test this with the production system of the other company. I hope their retarded application crashes when receiving malicious mails.

Not speaking about security, I bet everyone can send a mail to their stupid mail address and modify their data 🙈

And inside of this crap mail you also have to send the name, street and email of their company. Why do you fucking need this information?!

Have you ever experienced receiving this type of footer in mail?

Img is a sample.

Hate it. Especially first time email contact. It feels like bragging.

"Hey! I'll send it to you via iPhone!"

I know you got an iPhone but if you are an applicant, a proper signature would've been great.

Someone is trying to get into my shit. Mail Accounts and my phone is receiving lots of. Spam calls and phishing messages...

Fucking bastards..

We all get phishing shit but if it’s targeted it makes me feel awkward..

Little fucking bastards.. I think I even know who it is.. that useless piece of junk that got fired because of my honest feedback. Not many others know my current nr, emails etc..

Tester waits for the batch job to take effect by receiving emails, until he realizes that it is impossible to receive any mail since password has already expired

I pretty much had my spam under control for quite a while, receiving only a few spam mails per week. However, in the last month or so the volume has picked up significantly, and now I just saw 16 new spam mails in the last two hours! Fookin shyte…

Of course I suppose they don't realize that at least Gmail is quite effective in filtering that crap right into the Spam folder so I don't have to deal with it. Come on, I know e-mail is cheap but mails that are never read might as well not have been sent in the first place…

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