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Search - "i hate tech support"
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This rant is a confession I had to make, for all of you out there having a bad time (or year), this story is for you.
Last year, I joined devRant and after a month, I was hired at a local company as an IT god (just joking but not far from what they expected from me), developer, web admin, printer configurator (of course) and all that in my country it's just called "the tech guy", as some of you may know.
I wasn't in immediate need for a full-time job, I had already started to work as a freelancer then and I was doing pretty good. But, you know how it goes, you can always aim for more and that's what I did.
The workspace was the usual, two rooms, one for us employees and one for the bosses (there were two bosses).
Let me tell you right now. I don't hate people, even if I get mad or irritated, I never feel hatred inside me or the need to think bad of someone. But, one of the two bosses made me discover that feeling of hate.
He had a snake-shaped face (I don't think that was random), and he always laughed at his jokes. He was always shouting at me because he was a nervous person, more than normal. He had a tone in his voice like he knew everything. Early on, after being yelled for no reason a dozen of times, I decided that this was not a place for me.
After just two months of doing everything, from tech support to Photoshop and to building websites with WordPress, I gave my one month's notice, or so I thought. I was confronted by the bosses, one of which was a cousin of mine and he was really ok with me leaving and said that I just had to find a person to replace me which was an easy task. Now, the other boss, the evil one, looked me on the eye and said "you're not going anywhere".
I was frozen like, "I can't stay here". He smiled like a snake he was and said "come on, you got this we are counting on you and we are really satisfied with how you are performing till now". I couldn't shake him, I was already sweating. He was rolling his eyes constantly like saying "ok, you are wasting my time now" and left to go to some basketball practice or something.
So, I was stuck there, I could have caused a scene but as I told you, one of the bosses was a cousin of mine, I couldn't do anything crazy. So, I went along with it. Until the next downfall.
I decided to focus on the job and not mind for the bad boss situation but things went really wrong. After a month, I realised that the previous "tech guy" had left me with around 20 ancient Joomla - version 1.0 websites, bursting with security holes and infested with malware like a swamp. I had never seen anything like it. Everyday the websites would become defaced or the server (VPN) would start sending tons of spam cause of the malware, and going offline at the end. I was feeling hopeless.
And then the personal destruction began. I couldn't sleep, I couldn't eat. I was having panick attacks at the office's bathroom. My girlfriend almost broke up with me because I was acting like an asshole due to my anxiety issues (but in the end she was the one to "bring me back"(man, she is a keeper)) and I hadn't put a smile on my face for months. I was on the brink of depression, if not already there. Everyday I would anxiously check if the server is running because I would be the one to blame, even though I was trying to talk to the boss (the bad one was in charge of the IT department) and tell him about the problem.
And then I snapped. I finally realised that I had hit rock bottom. I said "I can't let this happen to me" and I took a deep breath. I still remember that morning, it was a life-changing moment for me. I decided to bite the bullet and stay for one more month, dealing with the stupid old server and the low intelligence business environment. So, I woke up, kissed my girlfriend (now wife), took the bus and went straight to work, and I went into the boss's office. I lied that I had found another job on another city and I had one month in order to be there on time. He was like, "so you are leaving? Is it that good a job the one you found? And when are you going? And are you sure?", and with no hesitation I just said "yup". He didn't expect it and just said "ok then", just find your replacement and you're good to go. I found the guy that would replace me, informing him of every little detail of what's going on (and I recently found out, that he is currently working for some big company nowadays, I'm really glad for him!).
I was surprised that it went so smoothly, one month later I felt the taste of freedom again, away from all the bullshit. Totally one of the best feelings out there.
I don't want to be cliche, but do believe in yourself people! Things are not what the seem.
With all that said, I want to give my special thanks to devRant for making this platform. I was inactive for some time but I was reading rants and jokes. It helped me to get through all that. I'm back now! Bless you devRant!
I'm glad that I shared this story with all of you, have an awesome day!15 -
I’m the tech support of my family and I’m proud! 😎
I only hate it if other people treat me like their personal tech support9 -
I do tech support for our platform for real estate agents. Today I got a call from a user saying she can't find her files.
Me: "are you logged into the platform?"
Her: "Yes, but I hate this whole technology thing. Why is it so complicated and unintuitive"
Me: "which part exactly, we welcome feedback"
Her: "when I download my pictures from your site, I don't see them on the desktop..."
Me: "...ummm... have you checked your 'downloads' folder?"
After 5 minutes of explaining how to get to it...
Her: "you see, this is exactly what I mean, why does it have to be so unintuitive... your web site is poorly designed"
😑🔫
Should I just delete her "FREE" account?11 -
Damn I hate when people ask me to stop coding just because Excel doesn't work or the Antivirus license expired, even worse my boss gets mad at me when I tell him that I'm a coder that we have tech support people, who apparently do nothing, to all the PMs and Lead Devs
Please stop telling me about the freaking deadline if you also ask me to install your stuff.
Sorry for the negativity, had to get it out12 -
I hate being a fucking tech support dude. Everyone thinks it is my job to fix their device. Some girl asked me to replace her iPhone 6 plus screen a few days ago. I reluctantly said yes. I bought a screen. And I started the process. I opened the box for the new screen and it was just the screen with no digitizer. That was completely my fault. I was an idiot. I immediately buy the correct one on amazon and tell the girl, I'm sorry you won't have a phone for two days. As soon as the new package comes in, I will do the repair.
3 Days Later: Today.
Her: Has it come in yet?
Me: No, I'm going to call Amazon
Amazon: We're sorry, the thing you asked for was out of stock, you'll have to buy it again.
He was very nice, and he gave me free shipping, but this was not my fault!
Her: I have to wait 2 more days? That's like a whole week without a phone!
I had to do this for free and pay $40 for the new part. I am never telling anyone I am a developer again. I feel so fucking bad, and she's mad. And I can't do anything about it.6 -
I hate working with egoistic noobshit hotshot "developers". But sadly, they tend to get ahead because they talk like they know everything in front of tech idiot management.
***
management: I need this swanky feature X in our product within the month.
me: That literally requires a huge refactor because our current codebase was never meant to support this type of service. We need to think about this.
noobshit: I disagree. This is easy. We're already doing something similar that is Z, this shouldn't take very long.
me: Z seems similar, but it actually quite different.
me (in my head): ... and you would know it's *completely* different if you fucking understood our own codebase vs what X needs you moron.
noobshit: Nah, it's similar. We can accomplish X if we polish up Z a bit.
*** 1 week later ***
noobshit: Omg X is horrifying and complex. We can't do it without a huge refactor.
me: yes
me (in my head): Fuck you
***
But guess who's got better career prospects because they're all shiny and positive in front of management?1 -
Worst things about being a dev? Boy, this will be a long one!
- Whatever I do, be it hard work or smart work, I feel I am always underpaid.
- Most people who don't know tech feel my job shouldn't take that long. "Oh, a website that should be easy." "Oh, REST services, that's cute!"
- Most people who know a little tech will be like, "Here is the code for this on Google, then why are you charging this much"
- Companies like Microsoft and Apple who are too cool to follow standards.
- Always underpaid!
- The friggin compilers and random environment vars. Sometimes you make no change and the code works on a restart. I mean wtf!
- Having to give/meet deadlines, when we know most of the times things get out of control.
- Having to work for jerks mostly who don't know squat, and can't tell the difference between a CPU and a Wooden box.
- Sometimes I wanna take a break from my laptop(traveling and stuff) , those are the times I get the maximum work load!
- Did I mention we are always underpaid?
- Because of the kind of work I do, finding a girl has been challenging. Where the heck are they!
- We have to stay always updated. Often we deploy something using a framework and the next day we see an update.
- Speaking of updates, I hate having to support for OSes like Microsoft.
- Speaking of OSes, I hate Apple!
- Speaking of Apple, I feel we are underpaid, de javu?
...
How much would you hate me if I wrote "just kidding" ?3 -
I don't mind Apple marketing themselves as these revolutionary thinkers and innovators, because I figured most people see behind the marketing but appreciate Apple for what it is. It's a big company that makes well built products, that are efficient and give good support to those products.
But I'm sick to death of tech journalists talking about how every new feature is the death of Android. They have to be kidding themselves if they think what Apple's doing is innovating. Samsung's been designing screens for the bezelless market for a LONG time, and their technology in that is incredibly advanced (it's why if you use their iPhone x you'll be looking at a screen from Samsung!)
They finally adopted wireless charging and pretended it was brand new, but I remember when they came out with the Apple watch, marketing it like they'd broken ground when Android Wear watches had been out for a year!
I don't want people to think I hate Apple, I own a few of their products. I think they're remarkably invested in user privacy; homekit imo is one of the most forward thinking implementations of smart home technology that I've seen, and the new processor in the iPhone x is a Mammoth powerhouse. So, I'm not necessarily saying anything about that, but what I am saying is that they're iñcredible at marketing, but fanboys but are not self-aware can enough to recognize when the Designed-by-Apple hype over shadows the actual objectivity or the situation. There are articles already talking about Apple's wireless charging.
TL;DR I swear to god if an apple fanboy comes at me saying the bezelless design was Apple's innovation, I'm going to snap. I appreciate what Apple does well, but unfortunately people can't appreciate a product without needing to identify with it.6 -
!rant, but kinda
My new director wants to buy a solution for a portal environment that my institution currently has. I have no qualms over it. My only issue was the company that sells it to be known to provide close to 0 fucking support when shit arises.
During a presentation we were told that they were using state of the art JAVA technology to render items on the page and that their ApI was easy for devs to grasp. This caught my attention since I know of very few and obscure Java frameworks that work with frontend tech (as in, your frontend logic is legit in Java)
The sales people proceed to show us React. Obviously thinking that no one knows what REact was. The dude continues with "This is new Java tech" all proud and shit prompting me to interject that it is "Javascript" the dude brushes it away saying "same thing" to which I reply with "Negative, please make sure that you properly discern Java from Javascript since Java is to Javascript as car is to carpet, completely different environments" the dude sarcastically says that "oh well, didn't know one of the people here was more aware of our own technology than we are" to which I say "and not only that, but the final say in us adopting your tech is mine, so I would rather you keep the sarcasm and the attitude to yourself, bring in a tech person if need be and learn these distinctions since we don't work with Java"
My new director later on went to talk to me since he apparently thought that Java and JS were related in some way. I can't really fault it, last time the dude touched programming was in the early 2000s, previous boss was a C and COBOL developer, but the previous dude would ALWAYS take my word no questions ask, this dude was there asking me if I was sure that Javascript and Java were really completely different environments asking me to show him.
I do not like to be questioned. I shoot the shit here and don't really involve myself with more technical aspects under this platform unless it involves concrete architecture discussions and even there I really don't care with engaging on a forum concerning that. But concerning my job I really.......really do not like to be questioned by people that know way the fuck less than me. I started coding when I was 17, I am 30 now, with a degree and years of experience. I really hate to be questioned by this dude.2 -
i hate linux like a lot , how do you guys use it
like you guys dont want an advertising ID, how the fuck will advertisers know who you are and what you like?
open source , give me a break, you mean your os devs are soo untrustworthy that you just have to see what they wrote in the code, who does that?
free come on, how poor are you linux people, i mean, quality stuff gets paid for, free stuff just means it's trash
and the linux devs , the aint like real coders they are just hobbysts, making your os in their free time
and who wants to install their own software anyway, on other platforms the company curates restricted software that you can use, and i know you'll say its oppressive but its just customer protection.
and i do want my platform to track everything i do, it only helps them build better stuff for me.
and whenever they decide to outdate my hardware and kill support for it, it only means they care and want me to get the latest tech, how considerate.
wait , i hear you say, there are no bugs in linux, my vendor makes sure my os comes with the latest antivirus software, nothing can break my system.
and just because linux runs on servers and most super computers only shows that common users like you and me are ignored, at least my vendor is not a sellout, and still makes stuff for the masses.
you say freedom i say safety i can sleep safe and sound for am protected nutured under one echosystem of software that i can not leave.20 -
We all hate being tech support for our family and friends, but motherfuck this is insane; my sister asks me for support and then doesn't listen to me. E.g. I tell her that the Microsoft login page is fucked up so she'll need to login again and she doesn't try again, but pesters me until I login for her... Every goddamn time...11
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Two (2) senior developers and one (1) senior tester left our team and I am left with two (2) Java legacy applications that are hard to maintain. Here is a list of things I hate about these old webapps (let's call them app A and B):
1. App A depends on 80% web services. If one web service for a product or warehouse goes down, work flow is impeded while prod support team checks with the core services team for repair
2. App B is a maven project with multiple modules dependent on libraries that are dependent on company's internal libraries. So if we want to upgrade to OpenJdk 9 and up, the project will definitely produce a lot of errors due to deprecated/unsupported codes
3. App A is dependent on Tibco and I have no experience on that
4. App B's continuous integration build tool is Jenkins and the jobs that build it has a shell script that wasn't updated during the tech upgrade enhancement. The previous developer who did the knowledge transfer to me didn't tell me about this (it should be considered a defect on her part but she already resigned)
5. App A when loaded in eclipse IDE is a pain to work with since it is only allowed to build a war file using ant. I have to lookup in quick search instead of calling shortcuts (call hierarchy) because the project wasn't compiled via eclipse.
6. It's impossible to debug app A because of #5
7. Both applications have high priority and complex enhancements and I have no other teammates to help me
8. You never know what else can go wrong anytime1 -
Rant time. Oh boi.
So, a bit of context: I am a university student in Greece and I have a desktop PC with elementary OS on it. When the unis closed down because of Coronavirus, I moved back to my parents', without my PC, only a usb stick with elementary OS installed on it. That was before the lockdown. My parents have a desktop PC and my old laptop, both with Windows rn. I'm only able to work using Linux, so I've been just popping that elementary OS USB stick whenever I needed to work.
All cool and good. Until the usb got full. It was a 16GB one after all. No biggie, I bought a new 64GB one from a well known Greek tech shop along with a webcam my mother needed. It was a LEXAR one.
They fucking took a week to transfer it. As if the closest shop to me was in fucking Germany. For context, the drawing tablet I bought from China the other day only did 2 weeks to come. During this time I could barely use Linux because my USB stick had only some 600MB free.
Ok, wtv I said to myself. I am a patient person after all. I received the USB stick, along with the webcam, in good condition, in their packaging. Alright. I dd'ed everything from the 16GB stick to the 64GB one and then I extend the partition. Everything works flawlessly. And it's faster too.
Next day, I boot up from it again. It boots up good. Nice, time to do some work. I open my editor. And it fucking freezes. The editor is not some VSCode or Atom or any of that heavy shit, it's just elementary OS Code. A very lightweight Gtk3 app. Strangely though, the rest of my OS (the dock autohide, eg.) Seems totally responsive. I try to open another app. No luck. Not even switching TTYs work. Good shit. I force shutdown my PC. I try to boot again from that piece of shit. And guess what! NO BOOT BITCH. Like, fuck you. I boot from my previous 16GB one. Linux won't recognize it. No /dev/sdc like I used to have. Ok, lsusb. Nope, nothing. I disconnect it and reconnect it, and lsusb. An empty entry appears.I run it a couple of times, and the it disappears again. I switch to TTY 2. I get read errors and usb error -71.
And I want to fucking explode
I call back to support for the warranty coverage. I wait for a good 10 minutes and a nice lady picks up. I tell her the issue. She says that the support team will call me for the issue this day it the next day.
I hang up.
It feels like some fucking prank. YOU MOTHERFUCKING TOOK SO LONG TO DELIVER MY SHIT. Not to mention that the shitty courier service they are working with wouldn't deliver the goods to my home because it's slightly out of town. AND NOW YOU ARE DELAYING MY WARRANTY RETURN? HOW THE FLYING FUCK DID YOU BECOME A WELL KNOWN TECH SHOP WITH SUCH SHITTY SERVICE?
IF YOUR BRAINS WERE DYNAMITE YOU WOULDN'T HAVE ENOUGH TO BLOW YOUR NOSES.
YOUR THE SERVICE EQUIVALENT OF A PARTICIPATION AWARD.
Foreigners' view of Greeks suddenly doesn't seem so unreasonable. Yes, we are fucking lazy asses. And we also hate that. We hate each other for that very reason. May this country not live any longer.6 -
Tech celebs
If you're unfamiliar with this term, tech celebs are certain people in tech who are actively followed by many people (especially on Twitter).
What are your opinions on tech celebs?
I think that only a few of them are worthy of fame because of their work(actual contributions) in the field of tech. Most of them seem to be famous because of (one or combination of such reasons):
1. Regular generic tech posts on Twitter including garbage questions (to draw engagement) like "what advice would you give to your younger self?"
2. Creating controversy and getting involved in a controversy (especially when it involves womenInTech).
3. Playing victim by posting screenshots of weirdos in their dms or people who blocked them because this engages a lot of hate from people as a sign of support.
4. Work at a FAANG.10 -
When you're using openapi generators and stuff for generating SDK code and let "the architect" handle the data structure and nomenclature, don't you hate having to add 33 (I counted) models, most of which are just the same class with different name or one property apart from each other, serialization of which gives request body overhead 56-132x (actual calculated results depending on the model complexity) the size of actual data you want to send, just to add support for one endpoint that needs just one model that started this whole madness?
I just had to add this one top level model reference and this happened to me. Those 33 models are not including the ones I already had included in my project so they didn't have to import them again.
For the love of <your_belief_here /> and all that's holy, never ever agree on generating code based on openapi if the person responsible for that is unexperienced. It will do more harm than good, trust me.
Before we decided to go with generated SDK my compiled product was a bit over 30KB, and worked just fine, but required a bit of work on each breaking API change. Every change in the API requires now 75% of that work and the compiled package is now over 8MB (750KB of which is probably my code and actually needed dependencies).
Adding an endpoint handler before? Add url, set method and construct the body with the bare minimum accepted by the server
Now? Add 33 models (or more), run full-project find&replace and hope it will work with the method supplied by the generated code, because it's not a mature tech and it's not always guaranteed it will work. -
!rant
I hate when my coworkers that work at call centre think programmers can be summoned to fix printer or PC in company. We have tech support for that.
I can fix the damn printer if I need to but dude dont go in like a stampedo of angry bulls.
My boss saw this and placed the do not disturb sticker on door of our section. -
So first week working as tech support for security cameras. I realize that there are some people who will make you hate your job.
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I had to contact technical support for an API. I’m pretty sure I was emailing with a bot because I was getting all sorts of stupid replies.
Me: I’m using your SDK for language X. It’s returned null for some properties. In the user portal, I can see there are values for those properties for the transaction. I don’t know why I’m not receiving them on my end.
Tech Support: Hi! I see the following was sent in the API response. [Sends api response to me.] You can also go the the portal to see those values.
Me: Yeah, I know. You just repeated everything I wrote to you. I don’t want to go to the portal. I told you I want to figure out why your SDK doesn’t seem to map those properties correctly when I receive the api response.
TS: Let me look at the docs. I think you need to send the properties you want in your request in order to get them back in the reply from the api. Such as <property>value<property> in the xml message.
🤨 The docs do not say that. They don’t even imply that.
Me: What the fuck?! That makes absolutely no sense. We have already established that the api **is** returning values for those properties. I want to troubleshoot why your SDK is mapping them as NULL. -
Came across a book by Clinton L. Jeffery that details in programming language design, a topic that has always fascinated me. So I went ahead and bought the book knowing full well it uses an obscure language called Unicon (cool fucking name) devised in order to mimic the Icon programming language (obscure as well) which are languages that detail goal oriented programming. While I do not mind the language itself, seems pretty good for my taste, does not use curly braces or semicolons and a lot of other scripty things, gets compiled to bytecode and works well, but shit man, trying to find documentation for this outside of its own (I don't like it) book is a pain in the ass. To give some perspetive: you know you are dealing with some obscure shit when there ain't any youtube videos on the language. It has some interesting notions, but I just fucking hate the "documentation standard" book that it has for it, and yes, this is because the language has not taken any actual traction from the masses, there are some things that it does not have such as full utf8 support among other things, it really is a nice tech but I hate the lack of proper documentation/tutorials on it.
rant off2 -
I fucking hate our chairperson in our university
She always gloats that our university js the best in our country like wtf ever since the university got ISO accreditation they went batshit crazy with the students
They cant even land ABET-CAC. Honestly fuck them!! They even want me to shift to another course because i failed to attend 2 months of classes, I was treated for heart problem with proper med cert and all, but they still said that im not good enough that i cant survive in the field that i cant be part of the department because they want people who graduate from the university as top notch people. She even gloated that students in our department have freelance jobs before graduating. FUCK THEM!! Our profs doesnt even know how to properly be a thesis advisor, one of our profs teaching database file org. Doesnt even know hoe to code or even to query like wtf! One of our profs teaches ONLY 5 times in a semester
FUCK THEM THE CHAIRPERSON HERSELF CANT EVEN TEACH AND SHE IS STUCK IN THAT JOB FOR YEARS
Honestly this is why students are degraded! How can someone reach their potential with this how can a country prosper.
The throw that shit at me but i am a founder and president of a tech company running for atleast 2 years now (i dont let the department know of this) im doing shit just to make sure i get a diploma and support myself and the whole team but fuck then they cant even set uo a proper curriculum -
I hate BT.
Today, it started redirecting me to a page saying, basically, to activate their DNS server on the router for "BT Protect" and "Parental Controls" to work, despite the fact that my parents never turned it on. Their support lines appear to be staffed with Indians taught to answer very basic questions, and forwarded me to "tech experts" from BT, a service that apparently costs £8 a month, because "the issue is out of their scope".
How is this even legal?1