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Not my mom, but my girlfriends grandmother. I told her that I am a software developer, a guy who makes the programs which run on computers.
She became really excited about that, because finally she found someone to repair her 40-year-old radio. I told her that I have no fucking idea about radios, but she did not want to hear that. So I looked at the case, randomly pushed some buttons and again told her, that I could not find the broken part, let alone repair it. But she didn't listen and told me to open the case and look inside.
Sighingly I opened the radio, looked at the inner parts and told her once more, that I don't know anything about this stuff. She told me to look more closely. About to lose my mind about this pointless task, I finally told her, that "the transistor" is the problem and that the best thing she could do is to throw it away and buy a new radio. She was happy with that answer.19
My mom never touched a PC or smartphone. Well, most people didn't back then, because it was the early 90s.
But I brought a borrowed SNES to the hospital and taught her to blow on the Zelda cartridge if it didn't work. She died after we finished the game.
After that my dad bought me a commodore 64, the machine that taught me about electronics and programming, and molded me into who I am today.
On the first date with my girlfriend (now 12y together) we just sat talking for hours in her room, playing Zelda on her SNES taking turns, and I told her my mom would have liked her.15
Not my mom, but my wife's whole family. I'm a software developer.
So we're invited to her grandmother's 85th birthday celebration with pretty much every family member they could think to invite. 100+ people, and we all sit down in a circle in a huge room to watch a video that my wife's father and aunts/uncles put together.
They start the video and there's no sound. I'm a software developer, so I'm not an expert in hardware issues. I try to turn invisible, because every tech person knows what comes next, and this is in the center of a room of people I don't know.
After about 15 minutes of people struggling to get the audio working, one of the people remembers I "work with computer". Soon I have a dozen people calling me to the center of the room.
I begrudgingly make my way to the computer and projector. Upon inspection, I find that the computer is connected via VGA to the projector.
Me: "This cable only carries video. You need a different kind of cable, or you can hook up an AUX cable--the kind you use for headphones."
Other Guy: "I used this cable earlier and the audio was working."
Me: "...that's weird. Well, can we try plugging in an AUX cable?"
Yet Another Guy: "Will this help?" Holds up an HDMI cable
Me: "Oh, yeah! That should do it."
Other Guy: "I tried plugging that in, but it didn't change anything."
Me: "Hmmm..." Quickly unplug VGA and plug in HDMI, then click play.
The sound comes out in its full cheesy music glory. Everybody cheers, and I walk back to my seat. Throughout the rest of party, I'm approached by various other family members who ask me if I can fix X since I'm a "computer guy". Isn't it great to work in tech?12
I’m the tech support of my family and I’m proud! 😎
I only hate it if other people treat me like their personal tech support11
My brother (14, at that time 12) is in puberty and just doesn't get off his computer to learn or do anything useful. He actually got bad grades because of this.
I made an app for my mom as well as a "virus" for my brother's computer that she could use to start and stop my brother's mouse wobble around randomly. Whenever he should be learning, my mother would press a button and he couldn't do anything anymore.
He eventually found out how to start YouTube videos using only his keyboard, so the next update came with a feature that simulated a random keypress instead of the one my brother was actually intending to type whenever he pressed a key.
The fun thing was, that he never found out why that was happening and just assumed his computer was broken.3
My mother used to code a good 30 years ago (embedded development for plane engines), but nowadays always fear doing something wrong on her computer/smartphone.
It's a bit depressing to see how someone who used to be a developer is now so fearful of computers.
On the plus side, she is very respective of my time, and will wait 2/3 weeks for me to come home to fix a simple thing, and generally don't bother me with things she can do herself, once I explain to her how to do it.
Last time was cleaning laptop fans. Seeing how you need to disassemble half of it to clean that, I can understand anyone not wanting to do it.7
I opened a Facebook account for my mum.
Fast forward 6 months, and I had to close down my own account because she was stalking me there9
My mother-in-law asked me to reinstall her laptop. I made a deal with her that I will happily do that, but only if it can be a Linux distribution.
She eventually after asking questions about it agreed.
She don't want to go back anymore.
Funny enough, the co-workers didn't understand why is her laptop slightly looks different, so they started to tell her , that the laptop is full with virus.
I explained her that she doesn't even have system privilege to install one even if she wants.
She was happy with the answer :D5
My mother seems to disengage her brain when using a computer, so you must give instructions in exacting detail...
Me: Close that window.
Mom: Um, ok?
Me: ... Click the little red button at the top left...
MS Word: Save document? Yes / No
Mom: ... Now what?
Me: Well, do you want to save that?
Mom: Yes! ...
Me: ... so... click Yes...
... and I die a little more inside...6
My mom was not aware of the "forward" option in mails for many years. If she needed to forward documents, she would print them from the original mail, scan them to her computer, and attach the scanned files to a new mail.
She also didn't realize she can just save them on her computer, in case she didn't want to forward the entire correspondence, but only the documents.
I'm so sorry trees, I didn't know 😂4
I've installed Ubuntu for her something like 2 years ago, because her Windows installation was fucked up. After that 2 years she aksed me to install her new computer and copy the personal documents from her old computer.
So I backed up all her personal stuff like photo's and so on and asked her if she would like me to install Ubuntu again. Then she said that she would love to get Ubuntu again, because it was much cleaner and easier than Windows 😁.
So, from now on, my mom is using Ubuntu instead of Windows. That makes me really proud of her.3
In 2012 my parents bought a new cordless phone with base station for their home. Worked fine.
Unless sometimes, nobody was reachable - mostly, when they weren't home - of course nobody would answer the phone.
Finally I called them one day, and mom answered the phon - "Hi, we are going to the mall now, when will you come ... bzz" - beep beep. Nothing until I came home.
They just came back from the mall, when I arrived. And mom said - this phone won't work - and took the cordless phone out of her bag, which she took to the mall ... yes. mom - that's no mobile ... I had to explain.
Only slightly tech related. So proud of my mom.
Many years ago I helped her create a Facebook account. As it happens with most older people, she started sharing false news that she saw on her network.
So I taught her how to verify. Reverse image search. To google it and if no real news site talked about it, it was fake.
Anyway, she listened and started learning.
Now she is telling people when they are posting something untrue and I even taught her how to report false news posts.1
So mum wanted me to purchase her a new lettop.
Yeah, we just spoke.
While consulting on what she needs, I noticed that little flaw. So I gently told her :"mum, it's written with an A".
Mom goes:" aaaah! A LAB-TOP!"
Could not blame her. She made her life as first best scoring woman in business degree at her time.
And sure enough she understood laptop and we laughed a lot ='D2
My mom uses an App to make free international phone calls with my aunts. But to generate credits in the app, she has to watch a lot of video ads, do a lot of stuffs in the app, which is time consuming & boring. So, I created an automation that keeps watching video ads, closes the ads when its done, downloads apps & runs them to get more credits, etc. So, the automation keeps generating credits everyday. now my mom can make free international calls whenever she needs...9
My mom passed away in 2014. Were it not for the pain she was in all her life, I’d love to have her back and I’d gladly provide all the computer help she’d need.1
My mom couldn't stream YouTube videos to my Chromecast in her TV and asked me for help via Telegram when I was at the office of my second job
Turns out the USB cable was unplug 🤷♂️.4
I have one! Once upon a time (about a year ago) my mom went online shopping on her own. Her husband was out of town and so she had no assistance. At about 10.30 pm she called me, freaking the fuck out that she entered her credit card details on a sketchy site and they charged her for more than she ordered. She was in hysterics, didn't know what to do. Superwoman to the rescue, I tell her to go and deactivate her card and jump on a train back home (she was crying on the phone she was so scared, couldn't just leave it until morning) fast forward an hour, I'm in my hometown, she picks me up and we head home to check out the situation, and... She had just received the email invoice twice. They hadn't charged her twice, just some email mishap made the email appear twice and she never thought to check her bank account before summoning me home 🙄😂 we laughed for a while and I got a home cooked meal so it's all good but Jesus christ mom. What would you honestly do without dad?1
Ironically, my younger brother (14 years old) is far worse in tech than my mom. Whenever I explain something to my mom, I have to tell her once and she gets it. But if it's my brother? Oh boy, sometimes you got to tell him quadruple times and he still won't get it...3
I visit my mom once a year, and usually perform preventative maintenance on her computer. Scrubbing it for viruses, applying updates for drivers, etc. On one such occasion in the early days, she complained that the PC was slow, and would quit. I opened it up, and there was a 1/4 inch layer of dust everywhere, and any and all vents were completely blocked, to the point that fans weren't turning. I blew that crap out, and from that point on became her IT guy.
This sums it up quite accurately:
Along with retrieving her email password without any alternate method set up (expecting me to "hack" yahoo and google) and various cutesy little details that ++'ed my daily consumption of cigarettes.
My mom has a blood pressure problem. She has to take medicine at 7:30AM and after dinner at around 9PM everyday. I installed a medicine reminder app and created two reminders. It’s been one year or so now, she’s still following those reminders😁9
"What's my email again?"
"Come on. email@example.com."
"How do I unblock you on WhatsApp?"
Other than that, not much recently.
I am a walking German dictionary to her, however. I mean, I don't need to google it most of the time, so maybe not worth telling her to just google it :P4
She is my "dummy test" for me to make sure that I explain things clearly enough so that anyone could understand. So far, I taught her how Docker, Ansible and CSS work 👌
*in Sprint planning listening to my PM creating tasks*
PM (to Team): So this will be an MVP we can expand on in the future. Do let me know upfront if any tasks should not be in the Sprint.
Team Manager (to PM): Let's see... Yeah I think you've nailed it... Good.
Developer (to Team): Guys, I see the task for the frontend team to integrate machine learning doesn't have any details.
PM (to Developer): Ooh machine learning! Good catch!
PM (to Team Manager): This was one of the tasks we really needed this quarter, will we still be on track?
Team Manager (to PM): Yeah no worries we'll add it as part of the MVP design in Confluence.
PM: Okay assigning the task now. *Assigns to Developer*
*Team Manager goes on 1 month vacation*
Me (thinking to myself): Wtf3
Mom: my photos are gone. Can you find them?
Me: *searches the phone an finds nothing.*
Me: i cant find them.
Me: *Tries to copy 5GB of random Data*
Phone: Copy Error
Its a noname china phone my Father bought. I warned him about it, because they stole the Samsung design and it said that it was Version 8.1, but didnt had the features 8.1 has
Me: The Phone deleted it.
Mom: why would a Phone delete my Photos?
Me: because the manufacturer wanted to maximize the money he can get and made an device with higher specs on the paper than it has and manipulated the internal tools to hide this.
My father asked me why she is so furious. I said to him: because you got screwed so easily.6
Being a computer science engineer, my friends expect me to be able to read binary like I read English. Fml.5
I don't really have to help her with tech, however, let me just brag a little..
I convinced my mom to try out Linux a few years back. To this day she still uses Manjaro, and tells me she has less issues than in her Windows days. So proud.1
As is the case with many of you, I am also the de facto technology fixer for my family, and usually the first one they call when something goes wrong.
Usually it's a 'something wants to update, should I do it?' simple issue. Other times I have to remote connect to see why Word isn't uploading templates correctly or whatever.
Yesterday was different though.
Me: So whatcha need?
Mom: Well, my office has recently wanted me to be remote-capable in case they need me for something and they don't have the right people to fix it (she's been working at the same office for 20+ years and knows basically everything)
Me: Okay. So I guess they're setting up a VPN for this?
Mom: Yes. And I was calling because they might try and install it on my personal laptop and I wanted to know whether or not I should be concerned about our IT guys being able to look at or steal all my personal data.
I then proceeded to explain how a VPN works and that convincing her company to provide her with a separate computer would be the safest option and whatnot. But I was honestly really surprised that she was concerned to begin with.
For a while now, it seems there's been one story after another of companies being irresponsible with their customer's data, with little to no reprocussion or action that could really make a difference.
But as a direct result, we're now getting to the point where even the tech illiterate are becoming more aware of how this is effecting them.
It gave me hope for the future in an industry where many times there is very little. And I hope it does for you as well.
Thanks, mom. I'm proud of you.2
She doesn't understand that most smartphones are capable of calls and navigating menus simultaneously.
So whenever my mother calls in need of help with her smartphone, can be anything from installing a new app to posting on FB.
I have to explain 2-3 steps, then she will hang up, and call again in 5 minutes, where I will then explain the next few steps, and so on.
How she even manages to navigate that much and calling in between, and then struggling with simple task is unimaginable to me..1
As many of you are, I am too a 24/7 IT support for the whole family.
One time I was going back to uni for the week on a bus when my mom calls that her facebook is acting wierd. You guessed it, it was a virus. Then after 10 minutes of struggling I asked my sister to take the phone because she would understand the technial terms more easily and I didn't have mobile net or wifi at the time to use teamviewer. After 10 more minutes the virus was gone and I explained what happened and what not to do next time.
Later that day her friends got the same virus and my mother proudly told them that she already gotten rid of it and helped them remove it too.2
My mom is a basic user that needs to use only basic apps to chat and speak with family, post photos and play one or two games.
She is always ranting about how difficult is to do simple things. And she is mostly right.
Like, where are my fucking photos gone?
Why is facebook/whasapp/whatever different today, where are the fucking buttons gone?
what the fuck happened (when while clicking something a update windows popup and you click something else). Why the buttons are so small (when you want to close a fucking ad windows with a little invisible fucking "x" somewhere and you click the ad instead)?
I don't want no fucking cookies.
Why after windows update my fucking game doesn't work anymore. Why I can't hear anything through the fucking skype?
The fact that she knows I'm one of the moron who builds kind of not-usable and buggy fucking things, doesn't help.2
I wish I could handle tech like my mom did :D Instead of raging and getting angry if something won’t work. She go out, do work in her garden or something and give a damn shit about tech :D techlevel over 9000!2
Love my mother to death. But whenever she asks for help such as how do you save a word file, and where to find it - I loose it.
I set up a Spotify Account for the family tablet in our kitchen. After that I showed my mom how to create playlists. Now we have the playlists Mom1, Mom2 and finally - who would have guessed - Mom3. The genre of music doesn't really matter to the playlist. I think she heard each once because she doesn't know how to navigate back to them...2
Well, wasn't my mom, but once, i was in the house of the nanny of a girl i used to date..
I've told her that Im a developer and The nanny already got it like : "ok you know about cumputer and stuff related"..
So..the internet connection was shitty as fuck
She asked me to repair the internet,
I told her I didn´t know anything about network, but.. she insisted.
I said that she better call their internet company and they would explain what is the situation there..
She told me that It was unnecesary, and insisted again..
(We wera talking in the bedroom)
So i left the bedroom, then I went to fucking internet modem, unplug the power cable, then plugin it again..
The internet was still shitty, BUT, she had a placebo effect about the speed.. she was so happy with me and she started saying that I was smart.. (I wanted to kill myself)
we stop dating ..1
In my house I'm the only one who "knows" about tech. My sister and brother, too but they're too lazy to help our mom 😂😂 so I have to help her... The last time was because she wanted to scan a document and she didn't know how. Because we change scanner. So I let everything ready to her and she just had to click on scan document 😂😂 I don't know what she did because when I got home she told me the scanner was a piece of shit 😂 and I had to scan her document
Far from helping but when I was in high school I would write shell scripts for her mac that would wait for hours and then say stuff like "Attention virus detected" over tts.
I would do the same thing in Apple stores and the geniuses couldn't figure it out. Shocker I know.
Oh, all sorts, but the one I always quote at her is the time she couldn't plug her laptop in because it had, I quote, "A funny plug on it that doesn't quite fit."
I took off the plastic socket protector... :-)
So across different apartments, different routers, different notebooks and operating systems, my mother always ran into the issue where she had no internet access until I flushed the DNS-Cache. Never figured out how she achieves this.3
So my mom really really dislikes the Xbox text system. Everytime I would ask for a game on Xbox (when I played Xbox) she would just fucking throw her card at me and bam free games. Not really help, just kinda less stress.
I think the biggest help I provide is not answering really simple stuff and saying “google it” and hanging up the phone.
In my belief if I am to help with trivial stuff she won’t remember it next time but if she searches it or tries most logical options(which means she has to read all options and the text on the screen) she will have higher chance of remembering it or googling it without my say so.2
There is no story of tech support for my mom. Because I don’t live with my parents anymore, and my father is Head of IT where he works. So he does all the IT support at home 😂
I'm the tech support of my whole family. Grandmothers, mom, dad, uncles etc.
But every time my mom opens a facebook account, she calls me for gathering a new e-mail...
I am a friend of my moms 8 different facebook accounts. (probably she uses this account for games credits or like this)