Welcome back to practiseSafeHex's new life as a manager.

Episode 2: Why automate when you can spend all day doing it by hand

This is a particularly special episode for me, as these problems are taking up so much of my time with non-sensical bullshit, that i'm delayed with everything else. Some badly require tooling or new products. Some are just unnecessary processes or annoyances that should not need to be handled by another human. So lets jump right in, in no particular order:

- Jira ... nuff said? not quite because somehow some blue moon, planets aligning, act of god style set of circumstances lined up to allow this team to somehow make Jira worse. On one hand we have a gigantic Jira project containing 7 separate sub teams, a million different labels / epics and 4.2 million possible assignees, all making sure the loading page takes as long as possible to open. But the new country we've added support for in the app gets a separate project. So we have product, backend, mobile, design, management etc on one, and mobile-country2 on another. This delightfully means a lot of duplication and copy pasting from one to the other, for literally no reason what so ever.

- Everything on Jira is found through a label. Every time something happens, a new one is created. So I need to check for "iOS", "Android", "iOS-country2", "Android-country2", "mobile-<feature>", "mobile-<feature>-issues", "mobile-<feature>-prod-issues", "mobile-<feature>-existing-issues" and "<project>-July31" ... why July31? Because some fucking moron decided to do a round of testing, and tag all the issues with the current date (despite the fact Jira does that anyway), which somehow still gets used from time to time because nobody pays attention to what they are doing. This means creating and modifying filters on a daily basis ... after spending time trying to figure out what its not in the first one.

- One of my favourite morning rituals I like to call "Jira dumpster diving". This involves me removing all the filters and reading all the tickets. Why would I do such a thing? oh remember the 9000 labels I mentioned earlier? right well its very likely that they actually won't use any of them ... or the wrong ones ... or assign to the wrong person, so I have to go find them and fix them. If I don't, i'll get yelled at, because clearly it's my fault.

- Moving on from Jira. As some of you might have seen in your companies, if you use things like TestFlight, HockeyApp, AppCenter, BuddyBuild etc. that when you release a new app version for testing, each version comes with an automated change-log, listing ticket numbers addressed ...... yeah we don't do that. No we use this shitty service, which is effectively an FTP server and a webpage, that only allows you to host the new versions. Sending out those emails is all manual ... distribution groups?? ... whats that?

- Moving back to Jira. Can't even automate the changelog with a script, because I can't even make sense of the tickets, in order to translate that to a script.

- Moving on from Jira. Me and one of the remote testers play this great game I like to call "tag team ticketing". It's so much fun. Right heres how to play, you'll need a QA and a PM.

*QA creates a ticket, and puts nothing of any use inside it, and assigns to the PM.
*PM fires it back asking for clarification.
*QA adds in what he feels is clarification (hes wrong) and assigns it back to the PM.
*PM sends detailed instructions, with examples as to what is needed and assigns it back.
*QA adds 1 of the 3 things required and assigns it back.
*PM assigns it back saying the one thing added is from the wrong day, and reminds him about the other 2 items.
*QA adds some random piece of unrelated info to the ticket instead, forgetting about the 3 things and assigns it back.

and you just continue doing this for the whole dev / release cycle hahaha. Oh you guys have no idea how much fun it is, seriously give it a go, you'll thank me later ... or kill yourselves, each to their own.

- Moving back to Jira. I decided to take an action of creating a new project for my team (the mobile team) and set it up the way we want and just ignore everything going on around us. Use proper automation, and a kanban board. Maybe only give product a slack bot interface that won't allow them to create a ticket without what we need etc. Spent 25 minutes looking for the "create new project" button before finding the link which says I need to open a ticket with support and wait ... 5 ... fucking ... long ... painful ... unnecessary ... business days.

... Heres hoping my head continues to not have a bullet hole in it by then.

Id love to talk more, but those filters ain't gonna fix themselves. So we'll have to leave it here for today. Tune in again for another episode soon.

And remember to always practiseSafeHex

Friend of mine killed his MacBook with some Softdrink.

Just poured it all over his poor a1502.

He let it dry for a few days, it starts to work again.
Except the battery.

Goes on Amazon and buys a new battery.

New battery doesn't work either and so he tells me about it and I as stupid as I am couldn't resist the temptation to finally work on a MacBook like my "hero" Lois Rossmann does.

So turns out the board is good.
Cleaned it up and basically nothing happened to it.

So what's the deal with "los batlerias"?

The first got hit by liquid, the second had a broken connection to a cell.
That could have happened through my friend, installing it without testing it first, or at the seller, so it being a DOA battery.

Now away from the stupidity of my friend and the situation to the actual source for this rant.

Once something happens to a modern Managed battery, the Battery Management System (BMS) disconnects the voltage from the system and goes into an error state, staying there and not powering anything ever again.
For noobs, it's dead. Buy a new one.

But It can be reset, depending you know how to, and which passwords were set at the factory.
Yes, the common Texas instruments BQ20Zxx chips have default passwords, and apple seems to leav them at default.

The Usb to SMBus adaptors arrived a few days ago and I went to prod the BMS.

There is a very nice available for Windows called BE2works, that I used the demo of to go in and figure out stuff. The full version supports password cracking, the demo not.

After some time figuring out how Smart Battery Systems (SBS) "API" works, I got to actually enter the passwords into the battery to try get into manufacturer and full access mode.

Just to realise, they don't unlock the BMS.

So, to conclude, my friend bought a "new" battery that was most likely cut out of a used / dead macbook, which reports 3000mah as fully charged instead of the 6xxx mah that it should have, with 0 cycles and 0hours used.
And non default access.

This screams after those motherfuckers scaming the shit out of people on Amazon, with refurb, reset, and locked fucken batteries.

I could kill those people right now.

Last but not least,
My friend theoretically can't send it back because I opened the battery to fix the broken connection.
Though maybe, it'll get send back anyway, with some suprise in the package.

If I run into a problem with code or a configuration of some kind, like a good little programmer, I Google it.

One of two things will happen:

1) I quickly find the answer to my problem.

or

2) After hours of searching, I can't find anything about my problem. At all. I change the search phrasing, adjust the advanced search settings, read all the somewhat related but still unrelated articles. Nothing.

If #1 happens, awesome, life is great, thanks Internet!

If #2 happens, it's because of one of two things:

1) I am the first person in the world to stumble upon this issue. Quick! To the Blog Cave!

2) I AM TOO STUPID TO BE DOING WHAT I AM TRYING TO DO BECAUSE MY MISTAKE IS SO UNBELIEVABLY DUMB THAT NO ONE HAS BOTHERED NOR WILL BOTHER TO WRITE ABOUT IT, ANYWHERE, EVER. I LOOK AT MY WORK AGAIN FOR THE 100TH TIME AND FINALLY REALIZE MY EMBARRASSING NOOBERY.

2.1 is a unicorn. 2.1's happen to other people.

I am dealing with a 2.2.

Man I really need to get this off my chest. So here goes.
I just finished 1 year in corporate after college. When I joined, the team I got was brilliant, more than what I thought I would get. About 6 months in, the project manager and lead dev left the company. Two replacements took their place, and life's been hell ever since.

The new PM decided it was his responsibility to be our spokesperson and started talking to our overseas manager (call her GM) on our behalf, even in the meetings where we were present, putting words in our mouth so that he's excellent and we get a bad rep.

1 month in, GM came to visit our location for a week. She was initially very friendly towards all of us. About halfway through the week, I realized that she had basically antagonized the entire old team members. Our responsibilities got redistributed and the work I was set to do was assigned to the new dev (call her NR).

Since then, I noticed GM started giving me the most difficult tasks and then criticizing my work extra hard, and the work NR was doing was praised no matter what. I didn't pay much attention to it at first, but lately the truth hit me hard. I found out a fault in NR's code and both PM and GM started saying that because I found it, it was my responsibility to fix it. I went through the buggy code for hours and fixed it. (NR didn't know how it worked, because she had it written by the lead dev and told everyone she wrote it).

I found out lately that NR and PM got the most hike, because they apparently "learnt" new tech (both of them got their work done by others and hogged the credit).They are the first in line to go onsite because they've been doing 'management work'. They'd complained to GM during her visit that we were not friendly towards them. And from that point on if anything went wrong, it would be my fault, because my component found it out (I should mention that my component mostly deals with the backend logic, so its pretty adept at finding code leaks).

What broke my patience is the fact that lately I worked my ass off to deliver some of the best code I'd written, but my GM said in front of the entire team that at this point "I'm just wasting money". She's been making a bad example out of me for some time, but this one took the cake. I had just delivered a promising result in a task in 1 week that couldn't be done by my PM in 4 weeks, and guess what? "It's not good enough". No thank you, no appreciation, nothing. Finally, I decided I'd had enough of it and started just doing tasks as I could. I'd do what they ask, but won't go above and beyond my way to make it perfect.

My PM realized this and then started pushing me harder. Two days back, I sent a mail to the team with GM in cc exposing a flaw in the code he had written, and no one bothered to reply (the issue was critical). When I asked him about it, he said "How can you expect me to reply so soon when it's already been told that when anything happens we should first resolve within the team and then add GM in the loop?" I realized it was indeed discussed, but the issue was extremely urgent, so I had asked everyone involved, and it portrayed him in a bad light. I could've fixed it, but I didn't because on the off chance if it broke something, they'd start telling me that I broke the tool, how its my fault and how its a critical issue I have to fix ASAP, etc. etc., you get the idea.

Can anyone give me some advice of how to deal with this kind of situation? I would have left but with this pandemic going on, market being scarce and the fact that I'm only experienced by 1 year, I don't think I qualify for a job switch just now.

My 14 year old self stared at Chrome and decided to consult Google on a random fleeting thought...

"How is software made?"

The search resulted in my downloading Visual Studio. Without any understanding of what it was or how it worked I somehow managed to create a new Winforms project.

I started to drag controls from the ToolBox onto the form, and I specifically recall thinking "Wow! This is easy.". Little did I know...

I then inadvertently double clicked either a control or the form which as most will know switches from the designer view to the code editor taking you to the code that drives the form.

"What the hell is this?"

I had absolutely no idea what I was looking at, but decided I was determined to understand what all of that random text did.

So, yeah, my first dev project was a Winforms App consisting of a single button that did absolutely nothing, but yet happens to be the most important app I have ever created.

To think I'd be working in an entirely different sector if it wasn't for that one Google search.

Hey guys,

this rant will be long again. I'm sorry for any grammar errors or something like that, english isn't my native language. Furthermore I'm actually very sad and not in a good mood.

Why? What happened? Some of you may already know - I'm doing my apprenticeship / education in a smal company.
There I'm learning a lot, I'm developing awesome features directly for the clients, experience of which other in my age (I'm only 19 years old) can only dream.
Working in such a small company is very exhausting, but I love my job, I love programming. I turned my hobby into a profession and I'm very proud of it.
But then there are moments like the last time, when I had to present something for a client - the first presentation was good, the last was a disaster, nothing worked - but I learned from it.

But this time everything is worse than bad - I mean really, really worse than bad.

I've worked the whole week on a cool new feature - I've done everything that it works yesterday, that everything gets done before the deadline of yesterday.

To achieve this I've coded thursday till 10pm ! At home! Friday I tested the whole day everything to ensure that everything is working properly. I fixed several bugs and then at the end of the day everything seems to be working. Even my boss said that it looks good and he thinks that the rollout to all clients will become good and without any issues.

But unfortunately deceived.

Yesterday evening I wrote a long mail to my boss - with a "manual". He was very proud and said that he is confident that everything will work fine. He trusts me completly.

Then, this morning I received a mail from him - nothing works anymore - all clients have issues, everything stays blank - because I've forgotten to ensure that the new feature (a plugin) and its functionality is supported by the device (needs a installation).
First - I was very shoked - but in the same moment I thought - one moment - you've written an if statement, if the plugin is installed - so why the fuck should it broken everything?!
I looked instant to the code via git. This has to be a very bad joke from my boss I thought. But then I saw the fucking bug - I've written:
if(plugin) { // do shit }
but it has to be if(typeof plugin !== 'undefined')

I fucked up everything - due to this fucking mistake. This little piece of shit I've forgotten on one single line fucked up everything. I'm sorry for this mode of expression but I thought - no this can not be true - it must be a bad bad nightmare.
I've tested this so long, every scenario, everything. Worked till the night so it gets finished. No one, no one from my classmates would ever think of working so long. But I did it, because I love my job. I've implemented a check to ensure that the plugin is installed - but implemented it wrong - exactly this line which caused all the errors should prevent exactly this - what an irony of fate.

I've instantly called my boss and apologized for this mistake. The mistake can't be undone. My boss now has to go to all clients to fix it. This will be very expensive...

Oh my goodnes, I just cried.
I'm only working about half a year in this company - they trust me so much - but I'm not perfect - I make mistakes - like everyone else. This time my boss didn't looked over my code, didn't review it, because he trusted me completly - now this happens. I think this destroyed the trust :( I'm so sad.
He only said that we will talk on monday, how we can prevent such things in the feature..
Oh guys, I don't know - I've fucked up everything, we were so overhelmed that everything would work :(
Now I'm the looser who fucked up - because not testing enough - even when I tested it for days, even at home - worked at home - till the night - for free, for nothing - voluntary.

This is the thanks for that.
Thousand good things - but one mistake and you're the little asshole. You - a 19 year old guy, which works since 6 months in a company. A boss which trusts you and don't look over your code. One line which should prevent crashing, crashed everything.

I'm sorry that this rant is so long, I just need to talk to you guys because I'm so sad. Again. This has happend to frequently lately.

This freaking laptop.

The WiFi randomly stops working -- and by that, I mean the hardware is no longer detectable, let alone functional. It simply disappears on boot, even from dmesg.

The same happens with audio and bluetooth: on some boots they simply do not exist.

The power usage is also ridiculous: the battery dies in about two hours, and it gets soo hot. Toasty wrists unless I use my tiny bluetooth keyboard ☹ So I need to fiddle with powertop a bit more.

nVidia drivers are also a bloody pain, and having two graphics cards this is even more difficult to set up. I still haven't managed. (nvidia-driver, bumblebee, optimus, official driver messes, manual xorg configs, ...). So I have a beautiful 4k built-in display running at 4-18 fps, and a non-functional 4k external. That's fine for now, but >.>; frustrating.

In better news! I just managed to get the sound to work by backporting the new 4.19 kernel (yay!) -- I have never been so happy to hear an ad. but fixing the sound killed my bluetooth. (The `bluetooth` utility reports the adapter is present, but nothing else can seem to see it 🙄) So now I'm going to have burning hot wrists all day and want to cry because terrible sweaty awfulness.

Just. It's frustrating.

It's fast, though.
and ever so pretty.

Has anyone ever ordered off RedBubble? Are they even a legitimate company?

Rant...

20 days ago I ordered a package from redbubble.com

They shipped the package, without an apartment number. So the delivery was refused and it was sent back to them.

I reach out to support and they ask me to send them a complete mailing address and my order number.

I send them my exact mailing address and the order number as they requested. They inform me that the package is being sent out again ASAP.

This morning I see that the new package has shipped, WITH NO FUCKING APARTMENT NUMBER.

I email them to let them know this. They inform me that since it has my zip code it will be fine (which is a ridiculously stupid this to say).

So I actually call the post service and ask them if the address will work, they let me know that of course, it will not get to me if there is no apartment. Duh!

So, I email RedBubble support again to let them know this.

I expect some sort of answer as to why this is happening. But the following happens.

They send me a refund.

Let's be clear, I did not as for a refund. I asked for the order I made to be shipped to me.

So it seems that putting an apartment number on a shipping address is completely impossible for this very unprofessional company.

After 2 weeks of bullshit, I will be receiving nothing at all from these shady cunts.

Fuck RedBubble it seems.

! rant

Sorry but I'm really, really angry about this.

I'm an undergrad student in the United States at a small state college. My CS department is kinda small but most of the professors are very passionate about not only CS but education and being caring mentors. All except for one.

Dr. John (fake name, of course) did not study in the US. Most professors in my department didn't. But this man is a complete and utter a****le. His first semester teaching was my first semester at the school. I knew more about basic programming than he did. There were more than one occasion where I went "prof, I was taught that x was actually x because x. Is that wrong?" knowing that what I was posing was actually the right answer. Googled to verify first. He said that my old teachings were all wrong and that everything he said was the correct information. I called BS on that, waited until after class to be polite, and showed him that I was actually correct. Denied it.

His accent was also really problematic. I'm not one of those people who feel that a good teacher needs a native accent by any standard (literally only 1 prof in the whole department doesn't), but his English was *awful*. He couldn't lecture for his life and me, a straight A student in high school, was almost bored to sleep on more than one occasion. Several others actually did fall asleep. This... wasn't a good first impression.

It got worse. Much, much worse.

I got away with not having John for another semester before the bees were buzzing again. Operating systems was the second most poorly taught class I've ever been in. Dr John hadn't gotten any better. He'd gotten worse. In my first semester he was still receptive when you asked for help, was polite about explaining things, and was generally a decent guy. This didn't last. In operating systems, his replies to people asking for help became slightly more hostile. He wouldn't answer questions with much useful information and started saying "it's in chapter x of the textbook, go take a look". I mean, sure, I can read the textbook again and many of us did, but the textbook became a default answer to everything. Sometimes it wasn't worth asking. His homework assignments because more and more confusing, irrelavent to the course material, or just downright strange. We weren't allowed to use muxes. Only semaphores? It just didn't make much sense since we didn't need multiple threads in a critical zone at any time. Lastly for that class, the lectures were absolutely useless. I understood the material more if I didn't pay attention at all and taught myself what I needed to know. Usually the class was nothing more than doing other coursework, and I wasn't alone on this. It was the general consensus. I was so happy to be done with prof John.

Until AI was listed as taught by "staff", I rolled the dice, and it came up snake eyes.

AI was the worst course I've ever been in. Our first project was converting old python 2 code to 3 and replicating the solution the professor wanted. I, no matter how much debugging I did, could never get his answer. Thankfully, he had been lazy and just grabbed some code off stack overflow from an old commit, the output and test data from the repo, and said it was an assignment. Me, being the sneaky piece of garbage I am, knew that py2to3 was a thing, and used that for most of the conversion. Then the edits we needed to make came into play for the assignment, but it wasn't all that bad. Just some CSP and backtracking. Until I couldn't replicate the answer at all. I tried over and over and *over*, trying to figure out what I was doing wrong and could find Nothing. Eventually I smartened up, found the source on github, and copy pasted the solution. And... it matched mine? Now I was seriously confused, so I ran the test data on the official solution code from github. Well what do you know? My solution is right.

So now what? Well I went on a scavenger hunt to determine why. Turns out it was a shift in the way streaming happens for some data structures in py2 vs py3, and he never tested the code. He refused to accept my answer, so I made a lovely document proving I was right using the repo. Got a 100. lol.

Lectures were just plain useless. He asked us to solve multivar calculus problems that no one had seen and of course no one did it. He wasted 2 months on MDP. I'd continue but I'm running out of characters.

And now for the kicker. He becomes an a**hole, telling my friends doing research that they are terrible programmers, will never get anywhere doing this, etc. People were *crying* and the guy kept hammering the nail deeper for code that was honestly very good because "his was better". He treats women like delicate objects and its disgusting. YOU MADE MY FRIEND CRY, GAVE HER A BOX OF TISSUES, AND THEN JUST CONTINUED.

Want to know why we have issues with women in CS? People like this a****le. Don't be prof John. Encourage, inspire, and don't suck. I hope he's fired for discrimination.

Fucking fuck shit monkeycocksucking gargling wtf!

I was getting some stuff done in my accounting software and it bugged me that the fields were dark and the fonts as well, thus seeing fucking shit. This was clearly a bad choice of a gtk3 dark theme, thus i switched to the fucking default adwaita, suddenly gnome session crashes.
Ok, i just log out and log back in.
Logout.... Nothing happens.... Ctrl-alt-backspace , nothing happens (and i knew i enabled that in the settings)
Ok let's do it a bit more forceful and restart the display manager... Gdm starts... I insert my credentials... It fucking crashes.

WTF!!!

I desperately try to debug it, xsession error msg'es? Nope. Something in /var/log/messages? Nope. Something, anything at all, nope sherlock nopedinope!

About to go batshit crazy, purging and reinstalling all of gnome, thibking that, what ever setting lust have broke it, it will be fixed now.

No fucking fuck desktop!!!

I lost my nerve and replaced gdm with lightdm, and i finally, after three hours wasted on my machine, i get my gnome desktop back... But in a state of mess! Extensions don't work and make it crash again, user themes? Nope, go fuck yourself with plain default.

I'm really losing my shit, business is almost non-existant, and now ly FUCKING desktop refuses to work like i want to. Everything is fucking broken to shits !!

I'm gon a go to my gf, and relax a little, at least i still have a working laptop.

Question is, for how long???

Fml

Two weeks sick and several meetings where canceled, bugs haven't been touched the slightest bit and requests from customers have been deferred until I'm back.

That's what I call a low bus factor.

I just got the dna test.
I am the father. My daughter is now 3 weeks old.

No surprise there. I expected to be the father. I had no reason to distrust my wife. But, after all, I know my IT security.

The relationship I had with my daughter was transitive. I trusted my wife and my wife had my daughter, ergo I had a connection with my daughter. Or in clearer terms: from a => b and b => c follows a => c.

The problem I was thinking about: What if I will stop trusting my wife in the future. At some point in the future... Something might happen. And I would stand there and wonder how long it went on. Maybe a month? Or before my daughter's birth? Maybe more than 9 month before my daughter. Would I be able to hide it from my daughter or would she notice...

If anything ever happens now, I know it has nothing to do with my daughter...

That's the same reason why we use end2end encryption. Sure, we have to trust that the application provided is not manipulated. But we only have to trust today. If it lands on their severs, we have to trust until the end of eternity.

I don't need any trust right now. And I am fucking happy about it.