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So, basically i am getting desperate, and i'm also angry... and want to cry, and i feel a failure.
My biggest error in this story is "believing"
First of all, I'm a starting entrepreneur as freelancer, started of 6 months ago, back then it all seemed bright, i had my first customer, they believed me, got a second assignment for that same customer, fulfilled the task in brilliance, and was ready to move on to a bigger customer base. Here's where shit goes wrong.
Working with another office that outsources people to various (goverment) contractors, Had a meeting with them, we would cooperate very soon. This was january.
PM: "We've got a gov Dept as a customer that wants to do project XYZ and starting in february, requirements are yadiyadiyadi, you up for it?
Me:"Sure, send me the specs, and timeframe and i'll apply with my offer)"
Project is about a bit backup system migration, lots of fancy shmancy tech used, 2 datacenters setup... a big project that can take up several months...
- sends offer- received an acceptance on the offer
PM " Great, we'll start end of february"
Me: "Ok, end of february is a go then, looking forward to cooperate"
FF to near end of february, receive msg from PM: "Project XYZ delayed until half if march"
Me: "Okay... what is the delay?"
PM:"Govt bureaucracy"
Me " Ok, let's keep in touch"
Near Half of March
PM " Project delayed again".
Me: " Okay... what's the reason?"
PM: "they have decided to take a different approach, and want 3 datacenters now"
Me: "That will change the offer i made for you, can you send me the specs?"
PM: "No, because they havent decided on the techs used, expect end of march"
Me: "Okay...but once you got the specs,s end them to me"
End of March
Pm: " Hy NeatNerdPrime, we still havent got any specs yet... they still forgot to make the shopping list"
Me: "(-_-) ... I thought they already had that covered"
PM:" No, new Govt budget cuts and lots of changes, basically, they still don't know what they really want. But we're just -delayed- , not -cancelled-"
Me: "Okay... i hope we get started soon"
PM: "expect launch beginning of april"
I was not really satisfied with this explanation.... but ok
Beginning of april, at april's folls day
PM "Project delayed again"
Me: " This is a joke right?"
PM: "Sadly, no, they delayed the project since they don't really know what they actually want, we are trying to give them the proposed solution... but they still need approval, and still need to set up shopping list"
Me:"when do we start then?"
PM: " I was told 17th of april'
Me:" I really hope it gets through, i had to decline some proposals for work for months due to this, this ain't funny"
PM: "I know, i'll make up for it"
15th of april...
PM " Project delayed again"
Me right now almost losing my shit
"why this time??? I thought you said 17th of april real launch!"
PM: "they fired their PM, need to hire a new one, delayed until May/June"
Me: "I've set aside some other assignments just because you said you were going to launch at those dates... This is really pushing my limits, can you give me SOME assurances?"
PM: "5th of june would be official go" Me: " Okay, i'm noting 5th of june in my agenda, let's get this through!"
And now i get a message...stating that the date of 5th of june , is for another project, at the same goct dept, but totally different project
WHAT THE FUCKING SHIT I'VE SPENT MONTHS WAITING FOR A PROJECT THAT WAS PRACTICALLY ALL SET AND GO AND EVERY SINGLE FUCKING TIME IT GETS DELAYED, EVERY FUCKING TIME I THINK "you know, i cannot accept these offers since that Govt project will start soon, i cannot do 2 assignments at once especially when they require me to work at govt office at the capital..." AND EVERY FUCKING TIME IT GETS DELAYED!!!
I feel at a loss now..... i've done i think the most horrible thing you can do as a independent and that's not accepting another assignment just because there was a concrete promise for a govt contract...
Almost dried up, nothing much left, had to do some spending because of a move to another apartment... I'm feeling really down, and angry...and down, but mostly angry, for not accepting those offers in the meantime...13 -
So, in the printing industry, FTP has a long and storied history as the standard method of sending art assets. But as time has gone on, more and more people are utterly incapable of handling FTP.
Customer: "I sent you the file. It's called xyz.zip"
PM: "I don't see the file."
Customer: "I know I sent it."
PM: "Let me check with IT."
I check the logs. No such file was uploaded.
PM: "What program did you use to send the file?"
Customer: "Firefox"
Every. Fucking. Time.
It turns out the Germans actually have a word for this:
20 -
Most ignorant ask from a PM or client?
So, so many. How do I chose?
- Wanting to 'speed up' a web site that we did not own, in Sweden (they used a service I wrote). His 'benchmark' was counting "one Mississippi, two Mississippi" while the home page rendered on his home PC and < 1MB DSL connection (he lives in a rural area).
- Wanted to change the sort order of a column of report so it 'sometimes' sorted on 'ABC' (alpha) or '123' (numeric) and sometimes, a mix of both. His justification was if he could put the data in the order he wanted in Excel, the computer should be smart enough to do the same thing.
- Wanted a Windows desktop application to run on an android.
- Wanted to write the interface to a new phone system that wasn't going to be installed for months. Even though we had access to the SDK, he didn't understand the SDK required access to the hardware. For several weeks he would send emails containing tutorials on interfacing with COM libraries (as if that was my problem).
- Wanted to write a new customer support application in XML. I told him I would have the application written tomorrow if he could tell me what XML stands for.4 -
PM emailed me a document from a customer to distribute it to the right people.
Me (in my head): WTF? You are the PM, that's your fucking job.
But I opened the document and read it. Some blah about requirements we discussed with the customer earlier. And the request to sign it as agreement on the requirements. The customer even put the names of the people at the end, he suspected to be the right ones.
So I send an email back to PM that this is project stuff, not my business. Case closed for me.
Half an our later PM enters my office, telling me he thought I was the right guy for this topic and he didn't know who else could be interested in it.
So I told him that this document is about defining project requirements and that he could have sent it to the people that are mentioned at the end of the document.
Turned out he didn't even opened the document. F...A... Wasted my time instead of doing his job.
Guess next time I'll be reading his documents at as good as he does. -
I think I want to quit my first applicantion developer job 6 months in because of just how bad the code and deployment and.. Just everything, is.
I'm a C#/.net developer. Currently I'm working on some asp.net and sql stuff for this company.
We have no code standards. Our project manager is somewhere between useless and determinental. Our clients are unreasonable (its the government, so im a bit stifled on what I can say.) and expect absurd things from us. We have 0 automated tests and before I arrived all our infrastructure wasn't correct to our documentation... And we barely had any documentation to begin with.
The code is another horror story. It's out sourced C# asp.net, js and SQL code.. And to very bad programmers in India, no offense to the good ones, I know you exist. Its all spagheti. And half of it isn't spelled correctly.
We have a single, massive constant class that probably has over 2000 constants, I don't care to count. Our SQL projects are a mess with tons of quick fix scripts to run pre and post publishing. Our folder structure makes no sense (We have root/js and root/js1 to make you cringe.) our javascript is majoritly on the asp.net pages themselves inline, so we don't even have minification most of the time.
It's... God awful. The result of a billion and one quick fixes that nobody documented. The configuration alone has to have the same value put multiple times. And now our senior developer is getting the outsourced department to work on moving every SINGLE NORMAL STRING INTO THE DATABASE. That's right. Rather then putting them into some local resource file or anything sane, our website will now be drawing every single standard string from the database. Our SENIOR DEVELOPER thinks this is a good idea. I don't need to go into detail about how slow this is. Want to do it on boot? Fine. But they do it every time the page loads. It's absurd.
Our sql database design is an absolute atrocity. You have to join several tables together just to get anything done. Half of our SP's are failing all the time because nobody really understands the design. Its gloriously awful its like.. The epitome of failed database designs.
But rather then taking a step back and dealing with all the issues, we keep adding new features and other ones get left in the dust. Hell, we don't even have complete browser support yet. There were things on the website that were still running SILVERLIGHT. In 2019. I don't even know how to feel about it.
I brought up our insane technical debt to our PM who told me that we don't have time to worry about things like technical debt. They also wouldn't spend the time to teach me anything, saying they would rather outsource everything then take the time to teach me. So i did. I learned a huge chunk of it myself.
But calling this a developer job was a sick, twisted joke. All our lives revolve around bugnet. Our work is our BN's. So every issue the client emails about becomes BN's. I haven't developed anything. All I've done is clean up others mess.
Except for the one time they did have me develop something. And I did it right and took my time. And then they told me it took too long, forced me to release before it was ready, even though I had never worked on what I was doing before. And it worked. I did it.
They then told me it likely wouldn't even be used anyway. I wasn't very happy at all.
I then discovered quickly the horrors of wanting to make changes on production. In order to make changes to it, we have to... Get this
Write a huge document explaining why. Not to our management. To the customer. The customer wants us to 'request' to fix our application.
I feel like I am literally against a wall. A huge massive wall. I can't get constent from my PM to fix the shitty code they have as a result of outsourcing. I can't make changes without the customer asking why I would work on something that doesn't add something new for them. And I can't ask for any sort of help, and half of the people I have to ask help from don't even speak english very well so it makes it double hard to understand anything.
But what can I do? If I leave my job it leaves a lasting stain on my record that I am unsure if I can shake off.
... Well, thats my tl;dr rant. Im a junior, so maybe idk what the hell im talking about.16 -
On my last project the customer gave really high reviews and asked me back as a senior engineer. First day back I meet the new PM and ask what I'll be working on.
He responds, "We have a printer that's not working..."
Of course I'm like wtf but then it quickly becomes apparent I'm writing the interface instructions between the software and printer....
Still, I'm back as over priced tech support to fix a printer! -
So ok here it is, as asked in the comments.
Setting: customer (huge electronics chain) wants a huge migration from custom software to SAP erp, hybris commere for b2b and ... azure cloud
Timeframe: ~10 months….
My colleague and me had the glorious task to make the evaluation result of the B2B approval process (like you can only buy up till € 1000, then someone has to approve) available in the cart view, not just the end of the checkout. Well I though, easy, we have the results, just put them in the cart … hmm :-\
The whole thing is that the the storefront - called accelerator (although it should rather be called decelerator) is a 10-year old (looking) buggy interface, that promises to the customers, that it solves all their problems and just needs some minor customization. Fact is, it’s an abomination, which makes us spend 2 months in every project to „ripp it apart“ and fix/repair/rebuild major functionality (which changes every 6 months because of „updates“.
After a week of reading the scarce (aka non-existing) docs and decompiling and debugging hybris code, we found out (besides dozends of bugs) that this is not going to be easy. The domain model is fucked up - both CartModel and OrderModel extend AbstractOrderModel. Though we only need functionality that is in the AbstractOrderModel, the hybris guys decided (for an unknown reason) to use OrderModel in every single fucking method (about 30 nested calls ….). So what shall we do, we don’t have an order yet, only a cart. Fuck lets fake an order, push it through use the results and dismiss the order … good idea!? BAD IDEA (don’t ask …). So after a week or two we changed our strategy: create duplicate interface for nearly all (spring) services with changed method signatures that override the hybris beans and allow to use CartModels (which is possible, because within the super methods, they actually „cast" it to AbstractOrderModel *facepalm*).
After about 2 months (2 people full time) we have a working „prototype“. It works with the default-sample-accelerator data. Unfortunately the customer wanted to have it’s own dateset in the system (what a shock). Well you guess it … everything collapsed. The way the customer wanted to "have it working“ was just incompatible with the way hybris wants it (yeah yeah SAP, hybris is sooo customizable …). Well we basically had to rewrite everything again.
Just in case your wondering … the requirements were clear in the beginning (stick to the standard! [configuration/functinonality]). Well, then the customer found out that this is shit … and well …
So some months later, next big thing. I was appointed technical sublead (is that a word)/sub pm for the topics‚delivery service‘ (cart, delivery time calculation, u name it) and customerregistration - a reward for my great work with the b2b approval process???
Customer's office: 20+ people, mostly SAP related, a few c# guys, and drumrole .... the main (external) overall superhero ‚im the greates and ur shit‘ architect.
Aberage age 45+, me - the ‚hybris guy’ (he really just called me that all the time), age 32.
He powerpoints his „ tables" and other weird out of this world stuff on the wall, talks and talks. Everyone is in awe (or fear?). Everything he says is just bullshit and I see it in the eyes of the others. Finally the hybris guy interrups him, as he explains the overall architecture (which is just wrong) and points out how it should be (according to my docs which very more up to date. From now on he didn't just "not like" me anymore. (good first day)
I remember the looks of the other guys - they were releaved that someone pointed that out - saved the weeks of useless work ...
Instead of talking the customer's tongue he just spoke gibberish SAP … arg (common in SAP land as I had to learn the hard way).
Outcome of about (useless) 5 meetings later: we are going to blow out data from informatica to sap to azure to datahub to hybris ... hmpf needless to say its fucking super slow.
But who cares, I‘ll get my own rest endpoint that‘ll do all I need.
First try: error 500, 2. try: 20 seconds later, error message in html, content type json, a few days later the c# guy manages to deliver a kinda working still slow service, only the results are wrong, customer blames the hybris team, hmm we r just using their fucking results ...
The sap guys (customer service) just don't seem to be able to activate/configure the OOTB odata service, so I was told)
Several email rounds, meetings later, about 2 months, still no working hybris integration (all my emails with detailed checklists for every participent and deadlines were unanswered/ignored or answered with unrelated stuff). Customer pissed at us (god knows why, I tried, I really did!). So I decide to fly up there to handle it all by myself16 -
daily.
me: i looked into the customer dev's project and even though it's C#, i can use it as a source of inspiration for my own C++ library.
PM: okay, maybe we can even still use it, so that you use a C# dll with your C++ code.
me: ...
other colleague: that's a bad idea. it can already be a challenge to use unmanaged c++ in dotnet, but the other way round it's even more difficult. C# and C++ are languages that behave quite differently and it will be hard to implement a correctly working interface.
PM: okay. well... then please analyze this project's complexity in terms of LOC and create a class diagram, so we get an idea of how complex it is.
me: sure.
PM: hmm... maybe we should split this topic. since dev x will also rely on your library, analyze this project together with him, each of you look at another part of the classes.
me: that's.... i think that's a bad idea. implementing this functionality in this library is my job, not of dev X. he won't be involved in implementing any of the funcionalities and for him, it shouldn't matter how this works.
PM: yeah, but since we are prototyping, maybe we should just violate the "separation of concerns" rule.
me (internally): (ノಠ益ಠ)ノ彡┻━┻
in the end i could convince him to do it my way, but for fuck's sake... when was the last time he actually succesfully implemented something? 🤦♀️ -
We take over development of a live customer facing system and PM agrees date for our first code deployment with client CIO
Me: The dev and staging environments don't have any test data currently as the old agency screwed it up
PM: Well you better load some
Me: There isn't any... It'll take 10 days to copy prod db due to hosting provider SLAs, leaving 1 week for SIT, UAT and performance testing (assuming they don't screw up)
PM: Well the date is set, 1 week will be enough for testing2 -
A pm asked about a feature I was developing and I went on to show them what I got so far. Feature-wise almost finished, but it still needed to be polished and thoroughly tested, as such it wasn't merged yet. Weeks later - I couldn't finish it yet for unrelated reasons - there was great confusion about why the feature is not there as it had been billed to the customer already. So I gotta pull some sunshine out of my ass and bring it to the last release branch..1
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So today i had to visit this banks site to do updation on a document but for some reason the modal dialogue that was supposed to open was not working and i couldn't continue to next step.
On an attempt to contact customer support, i browsed the site for relevant details. As i do that, i observed this site is so shitty that it can't even properly render on Google Chrome! It was an horrific experience finding info in that site.
Finally found the customer support form and as I clicked the "submit" it didn't give any feedback whether it was processing or not. After like over a minute of uncertainty, it got redirected to a 404 page.
Frustrated, I went on to their twitter and I almost tweeted calling out their terrible web developer team.
But, my instinct told me to calm my titties and i tweeted a regular confused user tweet.
Got their attention and few hrs later i got a phone call from someone working there. He didn't sound like a customer service representative from the way he spoke. He told it was an issue with their website and had fixed it. I tried again as he was on the line but it was not working for me. And then i shared screenshot of the issue. He tested it again and said it was working for them. Still not working for me. ( Probably cache issue on my end ). Thought he would suggest to clear cache and try. But he asked me to try on another computer since it was working for him.
As i searched for a another system, i got a call from customer support guy and he said he will do the update on their end and told me to tell details. Since the info was not that sensitive in nature, I went with it.
Pretty sure the other guy i talked to was a developer.
This made me think - had i tweeted out a mean tweet calling out their shitty website it would have been probably awkward talking to him - I'd have to be mean again. It could've ruined his day, maybe he was under pressure from his pm that he had to make the phone call. He probably hates his job already managing that shitty legacy code..
I don't know - either way, I'm glad i was able to keep myself calm and not be a source of negative energy. -
We often give access to a product owner from the customer on our Jira to keep up a good communication and everyone stays up to date as everything is on the board and not hidden in emails or paper notes on the desk of the guy that is on vacation.
So far, so good
Our customers really like this as they can comment on tickets and they are integrated in the workflow because they can push into the backlog and can review finished tasks.
It is just getting better for everyone so where is the rant?
One project is just a dump of shitty mixed content tickets. But how? They look really neat. There are tickets like "fixes from meeting 20th of may" which are initially well structured with approximately 4 subtle changes to the UI and some explanation and screenshots.
PM says: Good ticket. There you go ticket, into the customer review loop of doom.
20 comments and 13 status changes later. Point 43 from comment 17 is referenced in comment 20 to keep on hold as a third party needs to give feedback, point 7 is still not solved correctly as dev 2 was not aware that it was already discussed and changed in the ticket "Call from 25th of may" where in addition the resolution of points 5-12 were requested with an additional excel file to import.
By now we have the 8th of august and literally 17 of these kind of tickets.
I guess we need to improve the workflow and request a new product owner. But this far I just table flip everytime I get one of these tickets assigned.2 -
I had a complaint about a product I bought from a store a while back. I was resistant to taking into the store because the people there make you feel like you are stealing when trying to return a defective DVD. So I contacted the store via their website. I put in my first and last name and my email in the message to them. This is an excerpt of what I got back:
---
Response By Email (Triston) (12/12/2019 03:56 AM)
Hi Phuckin,
Your satisfaction is our top priority and your comments have been forwarded to your local Store. The management team there will take appropriate action and you can expect a response from them within three business days.
<store specific info>
Customer By (Phuckin Chit) (12/11/2019 03:40 PM)
<details of my complaint, etc>
---
Apparently I had created an account with this store a while back when I was angry. Hence my name being reported as Phuckin Chit. Even though I entered my name in the form it used the stored name associated with my email. At this point I am not sure they are going to help me.1 -
Away in vacation for a week, PM keeps mailing me issues that need solving asap, let me be man let me be....2
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PM, we are going to go to an agile methodology for working. (despite PM having never done agile, and most of the team having never done agile) But we will have 4 week sprints, as 2 week sprints are too short. We are going to have daily stand ups, oh but we'll only have then once a week... And we will keep the 3 hour mid week meeting. Oh and we'll keep our existing JIRA, but you also need to use *new* JIRA as well, but that's going to the customer so don't post bugs on it.... (all with a ln important delivery in a few months) The suggestion of getting an adviser (either internal or external) who has experience with agile to help us transition smoothly and provide best practice got shot down. feels like the blind leading the blind...2
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[CONCEITED RANT]
I'm frustrated than I'm better tha 99% programmers I ever worked with.
Yes, it might sound so conceited.
I Work mainly with C#/.NET Ecosystem as fullstack dev (so also sql, backend, frontend etc), but I'm also forced to use that abhorrent horror that is js and angular.
I write readable code, I write easy code that works and rarely, RARELY causes any problem, The only fancy stuff I do is using new language features that come up with new C# versions, that in latest version were mostly syntactic sugar to make code shorter/more readable/easier.
People I have ever worked with (lot of) mostly try to overdo, overengineer, overcomplicate code, subdivide into methods when not needed fragmenting code and putting tons of variables.
People only needed me to explain my code when the codebase was huge (200K+ lines mostly written by me) of big so they don't have to spend hours to understand what's going on, or, if the customer requested a new technology to explain such new technology so they don't have to study it (which is perfectly understandable). (for example it happened that I was forced to use Devexpress package because they wanted to port a huge application from .NET 4.5 to .NET 8 and rewriting the whole devexpress logic had a HUGE impact on costs so I explained thoroughly and supported during developement because they didn't knew devexpress).
I don't write genius code or clevel tricks and patterns. My code works, doesn't create memory leaks or slowness and mostly works when doing unit tests at first run. Of course I also put bugs and everything, but that's part of the process.
THe point is that other people makes unreadable code, and when they pass code around you hear rising chaos, people cursing "WTF this even means, why he put that here, what the heck this is even supposed to do", you got the drill. And this happens when I read everyone code too.
But it doesn't happens the opposite. My code is often readable because I do code triple backflips only on personal projects because I don't have to explain anyone and I can learn new things and new coding styles.
Instead, people want to impress at work, and this results in unintelligible, chaotic code, full of bugs and that people can't read. They want to mix in the coolest technologies because they feel their virtual penis growing to showoff that they are latest bleeding edge technology experts and all.
They want to experiment on business code at the expense of all the other poor devils who will have to manage it.
Heck, I even worked with a few Microsoft MVPs.
Those are deadly. They're superfast code throughput people that combine lot of stuff.
THen they leave at you the problems once they leave.
This MVP guy on a big project for paperworks digital acquisiton for a big company did this huge project I got called to work in, which consited in a backend and a frontend web portal, and pushed at all costs to put in the middle another CDN web project and another Identity Server project to both do Caching with the cdn "to make it faster" and identity server for SSO (Single sign on).
We had to deal with gruesome work to deal with browser poor caching management and when he left, the SSO server started to loop after authentication at random intervals and I had to solve that stuff he put in with days of debugging that nasty stuff he did.
People definitely can't code, except me.
They have this "first of the class syndrome" which goes to the extent that their skill allows them to and try to do code backflips when they can't even do code pushups, to put them in a physical exercise parallelism.
And most people is like this. They will deny and won't admit, they believe they're good at it, but in reality they aren't.
There is some genius out there that does revoluitionary code and maybe needs to do horrible code to do amazing stuff, and that's ok. And there is also few people like me, with which you can work and produce great stuff.
I found one colleague like this and we had a $800.000 (yes, 800k) project in .NET Technology, which consisted in the renewal of 56 webservices and 3 web portals and 2 Winforms applications for our country main railway transport system. We worked in 2 on it, with a PM from the railway company.
It was estimated 14 months of work and we took 11 and all was working wonders. We had ton of fun doing it because also their PM was a cool guy and we did an awesome project and codebase was a jewel. The difficult thing you couldn't grasp if you read the code is if you don't know how railway systems work and that's the only difficult thing.
Sight, there people is macking me sick of this job11
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