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Search - "a nice isp?"
I have this old lady that I help from time to time with her computer issues.
She is nice, so I feel compelled to help her.
Get a call one day.
Lady : "hello, my internet and email isn't working, I've tried everything, could you maybe help me?"
Me : "Sure, ill come over after work and check it out"
*arrive at her house*
Lady : "you see, none of the web pages load, and my email refuses to sync. Should I call (insert isp name), or can you fix it?"
Me : I'm sure I can get it, gimme a sec.
*find the issue in a sec or two, dunno how to tell her about it, she isn't totally stupid*
Me : "Uhh, I don't know if you checked, but the ether.. internet cable isn't plugged in"
Lady : *realizes the wtf moment I'm having, obviously feeling very stupid*
Me : "Don't worry, happens to the best of us"
Obviously I lied a little, most of us would probably check the damn cable. Sometimes is just better to make people not feel like its their fault. People learn better when they don't feel like something is making a fool of them.
I have helped this lady with so many things that are just straight out of this world.
The one time she tried emailing 37mb tiff files over her 315kbps network.
Another time she said her email was not syncing, so I went to her house and clicked the "sync" button.
She even once phoned me to get their wifi password.
I just like helping her, somehow it makes me feel as if we all have something to learn.6
My ISP just sent me an email:
I have double the bandwidth for the next 6 month while still paying the same as before. No fishy things, no special conditions...
What a time to be alive.14
Small random update regarding my ISP and how they call your speed if you use all of your data.
I actually sent them a small complaint (more of a suggestion but) that 256 Kbps is just too slow even for a capped penalty speed and that at least 1 Mbps so that the internet is still usable but still slow... And mother fucker if that isn't exactly what they did!
It's nice being able to sync my code and have more than 1 device connected to the wifi at once... It's a strange feeling when a company actually listens to feedback and takes measures on them...5
Seriously, fuck that incompetent ISP of mine.
Stores passwords in fucking plaintext. Does VoIP calling in plaintext! Passwords are sent over postal mail! Passwords are at least not sent in plain via email anymore when you want to reset them. The password reset form, "cannot contain `", "cannot contain "", "cannot contain '", "must contain a special character" because why the fuck not mess with people's password manager's password generation function over our own incompetence, right?! And showing all those errors for a single password? Eh, no. Let's just show one error that applies to whatever password you've given at that time. JUST ONE, because "reasons"! And to top it all off, when I finally made myself a nice password with some padding to remove unwanted chars and put that in my password store and on the website. THE BLOODY THING CAN'T EVEN FUCKING LOGIN?!
Now I ain't no ISP, but being a sysadmin clearly isn't a requirement when you're going to apply for work at an ISP, THAT DOES NOTHING BUT FUCKING SYSADMIN STUFF!!! Incompetent pieces of SHIT!!!3
The new bill passed the house for ISP to be able to sell data. This get me ticked off. I already ausme that ISP did it under the table. Doesn't make it right. Now it legal for them to breach our privacy. At what leave do i need to run my own internet just to feel safe. VPN can sell the data, ISP can sell data about you. I spend my life teaching how to protect people online and now I can't even say they are safe at home from someone with wrong intention. A quote comes to mind.
"Dear lord I need to see some change, because the man in the mirror is wearing a mask"
I shouldn't have to feel every time. I boot my PC, that I need to remind my self that what I'm doing now is being sold so someone can lable me. When will the common man learn to protect their privacy online; And where is the line in the sand?
It not all bad, this event has given me the itch to code. Just to spin some heads I'm going to make a script to make random Google query across the widest array of topics, so my profile is full of contradiction.
The few who read this have a nice day!6
Oh boy... IM ANGRY!
My lovely ISP just sent me my new Reciever and router, they now are 2 seperate things, which shouldve made stuff easier for me... SHOULD have...
So I connected both with ethernet, power etc... and... nope...the Reciever didnt accept the Router... nice. very nice... after HALF an HOUR i finally got through Support, amd they said "Use your old Reciever/Router combo, we will activate the new one on monday" so I went like:
Ok, that should work!
And nope. For whatever reason as soon as my new Reciever was plugged in, it sent a message to the ISP which went like:
"Im on the net, deactivate the old one"
You know what happened now...
My old Reciever/Router combo is deactivated and my ISP cant activate it because the departement for this doesnt work on the Weekend...
And my new one cant be Activated because its seperate now and the Router isnt activated by my ISP...
Now im here, with my phone as a FUCKING HOTSPOT FOR EVERYTHING I HAVE!
Last week I wired up my home network (including custom modem and routers) myself, because the stuff my ISP wanted me to use was garbage.
Luckily Germany has "router-freedom" so ISPs are not allowed to force us to use their device to dial into the network.
I did everything myself, because the 'technicians' they kept sending me were just idiots who didn't know anything, considering the highly paid job they are doing. Usually they told me, to get the device from my ISP, because my "Router" (actually a business grade, standalone Modem by Cisco, to feed my Router) didn't even have WiFi ( lol ). Also all Technicians didn't arrive at the agreed date but at some other time. I wasn't able to wait any longer.
So I did it myself.
Consider me something more like a student of theoretical computer science. Not actually supposed to be experienced with hardware stuff.
The ISP is serving me with a DOCSIS 3.0 Network based on the television cable network in my city. For some reason they are providing the internet-access to only one socket in the apartment, which has a rather uncommon "WICLIC" connector. After having trouble getting an adapter for WICLIC to common coaxial F-Connectors (used by every DOCSIS-Modem), I made one myself.
After setting up everything (not that hard, once the connectors fit) my modem told me, that, while I'm perfectly connected to the ISPs internal Network, I still can't access the internet.
So I called the ISP...
After getting ranted at, about that what I'm doing is illegal and only certified employees are allowed to do this and I will break more, than actually do good and that I can't just connect my own "Router" (again I needed to correct her: Modem) I hang up the phone.
Also she accused me of hacking their devices because I'm not supposed to see my IP address... (My Modem told me on its web interface. I didn't even need telnet for that.)
I went to the ISPs head office, told the first desk as many technical terms as I could remember and got forwarded to something like the main technician.
He was a really nice guy. The only sane and qualified person I dealt with at this company. He asked me for my Address and Device Model, I told him my MAC and last internal IP, I had seen and he activated my internet access within a minute.
We talked a while about the stupid connector that ISP is using in the homes and he gifted me some nicer adapters to connect my modem to the wall.
Why do ISPs hate their customers that much?2
ZNC shenanigans yesterday...
So, yesterday in the midst a massive heat wave I went ahead, booze in hand, to install myself an IRC bouncer called ZNC. All goes well, it gets its own little container, VPN connection, own user, yada yada yada.. a nice configuration system-wise.
But then comes ZNC. Installed it a few times actually, and failed a fair few times too. Apparently Chrome and Firefox block port 6697 for ZNC's web interface outright. Firefox allows you to override it manually, Chrome flat out refuses to do anything with it. Thank you for this amazing level of protection Google. I didn't notice a thing. Thank you so much for treating me like a goddamn user. You know Google, it felt a lot like those plastic nightmares in electronics, ultrasonic welding, gluing shit in (oh that reminds me of the Nexus 6P, but let's not go there).. Google, you are amazing. Best billion dollar company I've ever seen. Anyway.
So I installed ZNC, moved the client to bouncer connection to port 8080 eventually, and it somewhat worked. Though apparently ZNC in its infinite wisdom does both web interface and IRC itself on the same port. How they do it, no idea. But somehow they do.
And now comes the good part.. configuration of this complete and utter piece of shit, ZNC. So I added my Freenode username, password, yada yada yada.. turns out that ZNC in its infinite wisdom puts the password on the stdout. Reminded me a lot about my ISP sending me my password via postal mail. You know, it's one thing that your application knows the plaintext password, but it's something else entirely to openly share that you do. If anything it tells them that something is seriously wrong but fuck! You don't put passwords on the goddamn stdout!
But it doesn't end there. The default configuration it did for Freenode was a server password. Now, you can usually use 3 ways to authenticate, each with their advantages and disadvantages. These are server password, SASL and NickServ. SASL is widely regarded to be the best option and if it's supported by the IRC server, that's what everyone should use. Server password and NickServ are pretty much fallback.
So, plaintext password, default server password instead of SASL, what else.. oh, yeah. ZNC would be a server, right. Something that runs pretty much forever, 24/7. So you'd probably expect there to be a systemd unit for it... Except, nope, there isn't. The ZNC project recommends that you launch it from the crontab. Let that sink in for a moment.. the fucking crontab. For initializing services. My whole life as a sysadmin was a lie. Cron is now an init system.
Fortunately that's about all I recall to be wrong with this thing. But there's a few things that I really want to tell any greenhorn developers out there... Always look at best practices. Never take shortcuts. The right way is going to be the best way 99% of the time. That way you don't have to go back and fix it. Do your app modularly so that a fix can be done quickly and easily. Store passwords securely and if you can't, let the user know and offer alternatives. Don't put it on the stdout. Always assume that your users will go with default options when in doubt. I love tweaking but defaults should always be sane ones.
One more thing that's mostly a jab. The ZNC software is hosted on a .in domain, which would.. quite honestly.. explain a lot. Is India becoming the next Chinese manufacturers for software? Except that in India the internet access is not restricted despite their civilization perhaps not being fully ready for it yet. India, develop and develop properly. It will take a while but you'll get there. But please don't put atrocities like this into the world. Lastly, I know it's hard and I've been there with my own distribution project too. Accept feedback. It's rough, but it is valuable. Listen to the people that criticize your project.9
Don't you guys love it when your ISP suddenly decides to change your public IP? The one you were using for months?
I know we're technically not getting a static address guarantee (that is for some reason something only companies can buy), but a heads up would be nice...
I spent like an hour debugging why my VPN suddenly couldn't connect...8
O great devs that know grep I have a log that I took from a local company's router that got DOSsed yesterday (they sell very nice sandwiches) and I wanted to know how I can take only the IP's from the log so that I can take action against the users (contacting the abuse if the ISP)10
Stupid isp - no internet for more than 13h now. This happens way too often (once or twice a month for a whole day) I’m trying to keep calm and don’t explode in fuckery language but there are people who can’t run their business or really relying on working internet connection. (Unitymedia - stay aware of these fcktards) Wuuusaaa... but I found out that the chrome trex got a nice little party hat.1