Customer: I don't see why you cant just make me something like Facebook for $300 this is ridiculous

Me: ...

If a teamviewer sessions counts as "screenshare", I've got a good one.

The company I'm working for also got an internal video player in the webfrontend of it's product. A customer called in, because the player "stays black", instead of playing his videos. It's a player for a media library of the customer, so it can be any content. A collegue did some trouble shooting, but since the customer was not very experienced in IT they arranged a teamviewer session. At the appointed time, my collegue called the customer and asked him to reproduce the issue, while watching via teamviewer.

When opening the media player, it stayed black indeed, so my collegue asked the customer to try another video. From my desk I heard my collegue say "Oh god, no" (phone muted) pretty loudy and he asked us to come to his place quickly. The customer decided, it would be a good idea to try the video player with gay porn. So we stood there around my collegues desk, watching a hairy man, getting his asshole licked by another an even hairier man for a few secs.

The customer stopped the playback, said "ok, maybe the other file was just broken.", thanked my collegue and the call was over.

We had a few similar cases.

TL;DR :

"when i die i want my group project members to lower me into my grave so they can let me down one last time"

STORY TIME

Last year in College, I had two simultaneous projects. Both were semester long projects. One was for a database class an another was for a software engineering class.

As you can guess, the focus of the projects was very different. Databases we made some desktop networked chat application with a user login system and what not in Java. SE we made an app store with an approval system and admin panels and ratings and reviews and all that jazz in Meteor.js.

The DB project we had 4 total people and one of them was someone we'll call Frank. Frank was also in my SE project group. Frank disappeared for several weeks. Not in class, didn't contact us, and at one point the professors didn't know much either. As soon as we noticed it would be an issue, we talked to the professors. Just keeping them in the loop will save you a lot of trouble down the road. I'm assuming there was some medical or family emergency because the professors were very understanding with him once he started coming back to class and they had a chance to talk.

Lesson 1: If you have that guy that doesn't show up or communicate, don't be a jerk to them and communicate with your professor. Also, don't stop trying to contact the rogue partner. Maybe they'll come around sometime.

It sucked to lose 25% of our team for a project, but Frank appreciated that we didn't totally ignore him and throw him under the bus to the point that the last day of class he came up to me and said, "hey, open your book bag and bring it next to mine." He then threw a LARGE bottle of booze in there as a thank you.

Lesson 2: Treat humans as humans. Things go wrong and understanding that will get you a lot farther with people than trying to make them feel terrible about something that may have been out of their control.

Our DB project went really well. We got an A, we demoed, it worked, it was cool. The biggest problem is I was the only person that had taken a networking class so I ended up doing a large portion of the work. I wish I had taken other people's skills into account when we were deciding on a project. Especially because the only requirement was that it needed to have a minimum of 5 tables and we had to use some SQL language (aka, we couldn't use no-SQL).

The SE project had Frank and a music major who wanted to minor in CS (and then 3 other regular CS students aside from me). This assignment was make an app store using any technology you want. But, you had to use agile sprints. So we had weekly meetings with the "customer" (the TA), who would change requirements on us to keep us on our toes and tell us what they wanted done as a priority for the next meeting. Seriously, just like real life. It was so much fun trying to stay ahead of that.

So we met up and tried to decided what to use. One kid said Java because we all had it for school. The big issue is trying to make a Java web app is a pain in the ass. Seriously, there are so many better things to use. Other teams decided to use Django because they all wanted to learn Python. I suggested why not use something with a nice package system to minimize duplicating work that had already been done and tested by someone. Kid 1 didn't like that because he said in the real world you have to make your own software and not use packages. Little did he know that I had worked in SE for a few years already and knew damn well that every good project has code from somewhere else that has already solved a problem you're facing. We went with Java the first week. It failed miserably. Nobody could get the server set up on their computers. Using VCS with it required you to keep the repo outside of the where you wrote code and copy and paste changes in there. It was just a huge flop so everyone else voted to change.

Lesson 3: Be flexible. Be open to learning new things. Don't be afraid to try something new. It'll make you a better developer in the long run.

So we ended up using Meteor. Why? We all figured we could pick up javascript super easy.Two of us already knew it. And the real time thing would make for some cool effects when an app got a approved or a comment was made. We got to work and the one kid was still pissed. I just checked the repo and the only thing he committed was fixing the spelling of on word in the readme.

We sat down one day and worked for 4 straight hours. We finished the whole project in that time. While other teams were figuring out how to layout their homepage, we had a working user system and admin page and everything. Our TA was trying to throw us for loops by asking for crazy things and we still came through. We had tests that ran along side the application as you used it. It was friggin cool.

Lesson 4: If possible, pick the right tool for the job. Not the tool you know. Everything in CS has a purpose. If you use it for its purpose, you will save days off of a project.

OK.
1. So i tindered.
2. I got a really nice girl.
3. We chatted really long and good.
4. We tried to meetup it did not work because of our schedule. New
job on my end, she is a student.
5. I thought its over. Fine whatever.
6. She gives me her number.
7. We continue chat on whatsapp
8. Blablabla 3 days long, she gets bored and tries to friendzone me
9. I revert the shit and state i wanna be serious and there wont be a
friendzone/nice guy comin from me.
10. She happy and continues to chat.
11. I get emtionally invested in her.
12. We exchange thoughts dreams and music.
13 We want to meetup at weekend. I cant. Got a family wedding all
weekend.
14. We want to meetup the second week.
I cant. Im off on a company trip. Again new job here.
15. So we say in the week after I get back.
15a. Before the weekend we need to deliver an rc and go all out to hold
the deadline.
15b. We deliver, but shit happens on the customer side. His fault but we
get the blame.
15c I go onto the company trip.
16. We chat and i send her pictures of the trip over the weekend so she
sees I care.
17. She seems fine. And happy.
18. I come back from the trip late night and need to work the next day
jetlag style.
19. I work jetlag style. And try to fix the shit from last week.
20. I come home really tired and looking forward to date day tomorrow.
21. I cant do anything. My home looks like shit and the bag still
unpacked. I just eat and fall asleep.
I feel bad bcs my home will turn her down instantly if we make it to my
place.
Need to hope that it does not come to this.
22. Date day comes. Today.
23. I wake up at 6 early to plan ahead to make sure my clothes are fine
and i arrive on time in the office to exit early.
24. I expect to check what goes on today in the city and give her the
location to meet and time.
25. I enter office and immeadetly get caught up in meeting planning, dev
questions and the meeting itself because the project is on edge.
26. We have a 5hours long meeting where people go on and on and on.
27. 3h later in the meeting:
my brain was fried and around 12 i go to lunch with some people.
28. Meanwhile the city is turning into a rainy mess of a shitty day. No
way I can have a nice walk with her like that. Bars and coffeshops are
just to boring.
29. So i eat to regain some sense and we go back to the office.
Meanwhile I am thinking all kinds of locations and stuff in my head.
30. Havent given her any update since a good morning in the morning.
31. We reenter the meeting. Things continue like before. The project is
on impossible demands and impossible timelines. Still we try to do our
best.
32 3h later on 3pm I tell her i am in a long meeting and working on a
meetingspot.
33. shes not happy.
34. I get a call from a relative
35. i need to go out and take the call. not good for the collegues.
again new job here.
36. family trouble,  money trouble, goverment demands. I promise to
handle that tomorrow. Before work.
37. i get back into the meeting.
38. still super slow and no results.
39. need to focus but start to check for locations on my phone.
40. she asks me where i am
41. I send her my location.
42. she thinks i am saying she should pick me up!
43 i joke and say no definitly not.
44. shes pissed.
45.  I decide for a coffeeshop. after work. and send her the location
46. She says to call it off.
47. I go all in and go romance style. I say ill wait there even if she
does not come to show her how much i care.
U know to avoid the lets do it some other time fuckery and then it never
happens.
47. She goes quiet.
48. 2h later we finish the meeting. Meanwhile QA foudn a bug we need to
fix because why not.
49. I got 30 minutes to find the bug and fix it before I need to go to
uphold my word.
50. I find out what to do, but it might break a lot of other things
without careful test and implementation. Collegues says he takes it.
51 I feel bad but I need to go. I even leave earlier because otherwise I
would not be on time.
52. I arrive 15 minutes early. I grab two coffee2go and wait outside,
53. Shitty weather, sometimes rain, sometimes sunny, cant decide what it
wants.
54. The weather is just like how I feel.
55. I wait 1 1/2h
56. I think I should feel stupid, For gods sake its tinder. People dont
give a crap, Enough people around why should I Invest so much into this?
But I dont feel stupid. Because this is how I want it. I dont want
appointments, I dont want safety. I decided for her and I went all in.
57. I send her pics from the sceneray as proof that I waited,
58. I think I blew it. She is still quiet.
59. Friends are asking me for plans for the weekend. I wish I could say
I already have some with her.
60. I feel lost right now. But my head says I put too much stress on
her, And i fucked up with the planning. I should have been more precise.
My head also says that i am putting myself into the victim role, which
is wrong always. Should I continue to reach out to her? Is there
something I could do still?

!dev at all

Was chilling with my t mobile rep trying to get some issues resolved regarding what Verizon's bitchass was trying to do after i left their shitty company.

While i was there and my dude was working his magic i noticed this smoking chick walking around the store waiting for someone to help her out. So being that everyone was busy and sorta scared of talking to her( i can sense that shit) i told my boy to go and pick her as his customer, to be flirty and cool and shit.

My poor dude was all like "nah man I dunno how to talk to girls...."

I was telling him "bro, you ain't bad looking, just go, introduce yo ass and tell her that you'll take care of her in a min!"

"But i get all anxious and shit"

"Nah man, just talk to her like you did to me when we first met, she is just a customer, i aint telling you to ask her out on a date, just i dunno practice talking to girls! No harm with that! Specially this one b look at them leeeeeeegs!"

Now, why did I care? The reason is that he mentioned to me after seeing my wife (total babe) that he pictures me as a player. Which I was but that is beyond the point. And he said that he had always had trouble talking to girls.

So i told him what to do, said to be calm and confident. Ninja is an alpha salesman, and great with t mobile services, so he has that confidence, told him to exude that shit as if he was talking to a guy.

Homeboy got ballsy, drank 5 gallons of man the fuck up and went and did what I did. Then she went ahead and stand next to us, and i put on the good words for my dude "ah you got the best rep right here! G boy is bomb with everything!!" She was laughing saying that she hopes that he can help her with her phone.

"Don't worry, i got you, its just a small thing and if you want i'll show you what to do for future occasions"

"Oh so you don't want me to come back if it happens?"

"Haha you can come back any time as long as I am the one helping you out"

DAAAAAAAAAAAMN son!!

"Ok, but only if its you"

Daaaaaaaaaamn

Went better than expected. The dude needs more confidence, he aint bad looking at all and don't want him missing out on some of the babes we got walking around town.

Lord knows I had my fun with them.

Red flags in your first week of your software engineering job 🚩

You do the first few days not speaking to anyone.
You can't get into the building and no one turns up until mid day.
The receptionist thinks you're too well dressed to work in this building, thinks you're a spy and calls security on you.
You are eating alone during lunch time in the cafeteria
You have bring your own material for making coffee for yourself

When you try to read the onboarding docs and there aren't any.
You have to write the onboarding docs.

You don't have team mates.
When you ask another team how things are going and they just laugh and cry.😂😭

There's no computer for you, and not even an "it's delayed" excuse. They weren't expecting you.
Your are given a TI PC, because "that's all we have", even though there's no software for it, and it's not quite IBM compatible.
You don't have local admin rights on your computer.💀
You have to buy a laptop yourself to be able to do your job.

It's the end of the week and you still don't have your environment set up and running.
You look at the codebase and there are no automated tests.
You have to request access every time you need to install something through a company tool that looks like it was made in 2001.

Various tasks can only be performed by one single person and they are either out sick or on vacation.
You have to keep track of your time in 6 minute increments, assigned to projects you don't know, by project numbers everyone has memorised (and therefore aren't written down).
You have to fill in timesheets and it takes you 30 minutes each day to fill them in because the system is so clunky.🤮

Your first email is a phishing test from the IT department in another country and timezone, but it has useful information in it, like how to login to the VPN.
Your second email is not a phishing test, but has similar information as the first one. (You ignore it.)
Your name is spelled wrong in every system, in a different way. 2 departments decide that it's too much trouble, and they never fix the spelling as long as you work there. One of them fixes it after you leave, and annoys you for a month because you haven't filled out the customer survey.

!rant

Thank you, senior developer!

Thanks for offering to help me when I said haven’t slept at all tonight.

Thanks for having a pair programming session with me when I said I would have trouble finishing todays tasks that the customer was expecting.

Thanks for being understanding and explaining, instead of just staying quiet and do everything yourself, when I couldn’t understand even simple solutions with my sluggish brain.

Thanks for making sure I understood what tasks needed to be done and how to do them before you resumed to your own.

Thanks for caring, and telling me I did good work even though I wasn’t my sharpest today!

It began when I was tasked with creating a better and more engaging experience for our new Facebook page. This was in Facebook's early days, so there were not really any "best practices". We were making it up as we went along. I decided one way would be to game-ify things, since gaming, at the time, was a Big Deal on Facebook and people were starting to use it to build customer funnels.

Grasping for low-hanging fruit, I decided a Tetris variant around our topic would be fun. I had to hire a dev because at the time I was a static HTML web developer just getting into social media management. I knew nothing about game development or how to use Facebook's API for such things.

Long story short, we got about $10,000 (FB app devs came at a premium then) into the project when I came across a very recent article about the history of Tetris games. It said that even though Tetris had once been considered for all intents to be public domain due to it being created by a Russian coder during the Cold War, it had just been acquired by an IP protection entity that was charging royalties for any variant of Tetris created from a specific date onward and paying the original developer. So, even though I thought I had been thorough in my initial permissions checking, it turned out we were gonna be in deep doo-doo with licensing fees and restrictions if we released this game to the public.

I had to call my boss and admit my error. She was FURIOUS and really gave me an ass-chewing over it. I then had to call the marketing person whose budget I'd been slaving away at wasting. She was a bit more forgiving (her budget was in the millions). Then I had to call the corporate legal department and explain what was going on. They told me to immediately pay any outstanding hours, then fire the dev but not before getting him to send me all code and assets, deleting his copy, and then, upon my receipt of those assets, deleting MY copy so that nothing of it ever existed. And I was supposed to say _nothing_ to the dev about why he was being let go, so that there would be no "trail" leading back to this fiasco. (The dev hounded me for weeks asking what he'd done wrong. It killed me that I was bound and gagged by corporate legal and couldn't tell him.)

I was in so much trouble. I was literally in tears over it. I'd never wasted that much money in my life. That incident pretty much sealed my fate as far as any trust my bosses ever put in me again (not much at all). I was a bit of a pariah in a lot of ways for the next 5 years whereas I had come onto the team as a young social media rockstar at first.

After that, and a couple of other bad scenarios that were less my fault and more due to a completely dysfunctional management and reporting structure, they eventually "transferred" me to another team. Which was really just a way of getting rid of me by sending me to a department that was already starting to outsource overseas and lay people off. It was less messy that way. I was in the first set of layoffs.

Since then, I've had a BIG fear of EVER joining a large corporation EVER again. I prefer to work for small businesses now, even if I get paid less. Much less stressful from an office politics and impact of mistakes standpoint.

One job I picked up was for an IoT Start Up. It was quite interesting work, reporting to the technical director, who was an electronics engineer, who was designing the hardware himself, they had a couple of firmware guys already, and just needed someone to take care of the software.
So they said they needed something in Azure that they could stream their data to and provide analytics for their clients. It had to be Azure, and it had to be Azure Native, and was to be Multi-client, as they had a deal with Microsoft to showcase how well Azure works in the IoT space at an exhibition/conference in 3 months time.
So I worked flat out for 3 months, on a whole variety of technology, from C++ to get the radio packets from their IoT chip, Python to run on the hub to take the data from the C++ and stream it to the cloud, Azure IoT Hubs in every continent to receive the data and store it an a Cosmos DB, and then Power BI analytics wrapped up in an Angular front end that the clients could log into.
Got it finished 2 days before the show, and they were so pleased I got flown business class to Singapore to be on the stand and talk to customers.
The first sign of trouble was when we arrived at the show to find we just had one of those little circular tables with two stools in the middle of the floor, about two feet across and no power.
No problem, I was able to sort that, swapping laptops in and out.
Microsoft were really happy with what we had, and couldn't believe I had thrown it all together in 3 months.
We picked up a potential customer for the system, a major Asian Telecoms company.
Then when we got home, the CEO swooped in. I had never met this guy before. Imagine one of the VC guys from Silicon Valley, or the CEO from the IT Crowd. You get the picture. Could talk the hind leg of a donkey, and real street smart, but no brains. He insisted on "taking it from here" and flew alone to strike the deal with the customer. Came back with an MOU in his pocket and said to me, their guys will be in touch with you.
Then I got a call. Can you send us the source code and tell us how what servers we have to run this on?
Um, its cloud native.
No, we can't use a cloud it has to be on our servers - your CEO told us that was no problem..
He hadn't even taken the trouble to find out what it was we had built, and what he was selling.

For two projects, I have been in a solo work pattern, been a time bottleneck, and been irreplaceable on the projects. Four months ago I told management, "If anything happens to me these projects will be in trouble. I want to train a backup. I can't sustain this momentum. It isn't good for me, or for the success of these projects."

Four months later I still have no backup. They decided to diversity hire some new developers in the wrong area and now there is no money for a backup for me. I can't do all the work on both projects as a solo developer. I could have if I wasn't pushed into doing trial and error development on a poorly defined MS Dynamics API. Since the projects were behind schedule the customers lost confidence in the company to deliver. So the executives railroaded both project managers to save face.

Instead of addressing the development issues they did a bunch of other silly things. I got a job offer lined up and issued my resignation. That news absolutely exploded. After resigning my executive decided to say how awful I am in front of the customer in an attempt to save face for the company. The customer contacted the recently railroaded project manager and asks why. Former project manager tells customer, "You noticed how much faster the development of that part of the application went when he joined. You noticed how much better the quality of the project was. What do you think is happening? Do you think that a very good developer and an experienced project manager are to blame for the failures here?" So the executive is 13/10 pissed off because I may have accidentally struck a death blow for millions of dollars of business. I committed to taking care of the handover to the customer, and the company can't afford to get rid of me without completely losing confidence of the customer. The developers that I work with don't blame me at all and they are disgruntled that executive tried to character assassinate me and realize that it could have been them. I sense that I also may have initiated a developer mass-exodus. So the last few days have been the most stressful of my career but none of it is sticking to me because I followed all of the correct process.

You play stupid games you win stupid prizes.

It was the last year of high school.

We had to submit our final CS homework, so it gets reviewed by someone from the ministry of education and grade it. (think of it as GPA or whatever that is in your country).

Now being me, I really didn’t do much during the whole year, All I did was learning more about C#, more about SQL, and learn from the OGs like thenewboston, derek banas, and of course kudvenkat. (Plus more)

The homework was a C# webform website of whatever theme you like (mostly a web store) that uses MS Access as DB and a C# web service in SOAP. (Don’t ask.)

Part 1/2:

Months have passed, and only had 2 days left to deadline, with nothing on my hand but website sketches, sample projects for ideas, and table schematics.

I went ahead and started to work on it, for 48 hours STRAIGHT.

No breaks, barely ate, family visited and I barely noticed, I was just disconnected from reality.

48 hours passed and finished the project, I was quite satisfied with my it, I followed the right standards from encrypting passwords to verifying emails to implementing SQL queries without the risk of SQL injection, while everyone else followed foot as the teacher taught with plain text passwords and… do I need to continue? You know what I mean here.

Anyway, I went ahead and was like, Ok, lets do one last test run, And proceeded into deleting an Item from my webstore (it was something similar to shopify).

I refreshed. Nothing. Blank page. Just nothing. Nothing is working, at all.

Went ahead to debug almost everywhere, nothing, I’ve gone mad, like REALLY mad and almost lose it, then an hour later of failed debugging attempts I decided to rewrite the whole project from scratch from rebuilding the db, to rewriting the client/backend code and ui, and whatever works just go with it.

Then I noticed a loop block that was going infinite.

NEVER WAIT FOR A DATABASE TO HAVE MINIMUM NUMBER OF ROWS, ALWAYS ASSUME THAT IT HAS NO VALUES. (and if your CPU is 100%, its an infinite loop, a hard lesson learned)

The issue was that I requested 4 or more items from a table, and if it was less it would just loop.

So I went ahead, fixed that and went to sleep.

Part 2/2:

The day has come, the guy from the ministry came in and started reviewing each one of the students homeworks, and of course, some of the projects crashed last minute and straight up stopped working, it's like watching people burning alive.

My turn was up, he came and sat next to me and was like:

Him: Alright make me an account with an email of asd@123.com with a password 123456

Me: … that won't work, got a real email?

Him: What do you mean?

Me: I implemented an email verification system.

Him: … ok … just show me the website.

Me: Alright as you can see here first of all I used mailgun service on a .tk domain in order to send verification emails you know like every single website does, encrypted passwords etc… As you can see this website allows you to sign up as a customer or as a merc…

Him: Good job.

He stood up and moved on.

YOU MOTHERFUCKER.

I WENT THROUGH HELL IN THE PAST 48 HOURS.

AND YOU JUST SAT THERE FOR A MINUTE AND GAVE UP ON REVIEWING MY ENTIRE MASTERPIECE? GO SWIM IN A POOL FULL OF BURNING OIL YOU COUNTLESS PIECE OF SHIT

I got 100/100 in the end, and I kinda feel like shit for going thought all that trouble for just one minute of project review, but hey at least it helped me practice common standards.

Let's all flock to facebook's (I'm sorry, META's) latest application, forgetting all the trouble they've had about privacy breaches and the selling of customer data and other shady shit.

Sounds like a wonderful idea.

And give that company even more of a monopoly over the internet. Communication? Whatsapp and facebook messgenger. Social Networks? Facebook and Instagram.

I understand not giving a shit if you do not have a background in tech but come on. Learn to live without twitter you internet addicted dumb fucks

!rant, but funny
tl;dr I made something that was to protect me in case the customer doesn't pay, wanted to check if it's still there, messed up a little :D
>do an Android app project for almost 6 months
>issues with payment for it
> =.=
>firebase
>"Add new application"
>Remote Config
>add single integer variable
>back to app code
>if (integerFromFirebase != 0) navigateTo(new Fragment())
>mwahahahaha
>but they ended up paying me in the end
>huh...
>see another post on how to secure yourself if customer doesn't want to pay
>well, consider yours as more sophisticated
>hmm... wonder if they removed it
>firebaseconsole.exe
>change "enableJavaScript" (needed a legit name, so it can't be easily backtracked) to 1
>publish changes
>app still works fine
>mhhh... they removed it? really?
>can't fking believe it
>apkpure.com
>search for the app
>download apk
>unzip
>decompile dex file
>find the fragment
>can't find the code that navigates to blank fragment, but the config fetch is still there
>wtf
>look at the app
>restart it
>SHIT ITS NOT WORKING NOW XDDDDD
>changed the variable back to 0
>found out that the lambda in which I navigate to the blank fragment is in other .java file. New thing learned :v
>idk if I'm in trouble but I highly doubt it (console shows max 10 active users atm)

Was fun tho :v

I'm so damn tired of being asked to set up "QC's" to check for data our client is supposed to be sending and alert them when it's considered "past due". Our customers pay us to manage and analyze the data they send us. If they don't send us data, that's their problem. Why all of a sudden is it my job to micromanage these people and remind them how/when to do their job?? I'm having enough trouble juggling all of the shit on our side of customer requests, but now I have to worry about making sure they handle the shit they are responsible for on their side?

Otherwise, if we don't remind them, then they yell at us like we dropped the ball. "Why didn't you tell us we didn't send you that data that we told you we were going to send!?"

But seriously. I get it. It's good customer service. And I'd rather someone alert me if I had a process break that was supposed to be sending data on a regular basis and I didn't realize it wasn't working how I intended. I get it. I'm just venting. I'm honestly more worked up about my ever growing backlog that I am never going to get caught up with at this rate.

How much trouble am I asking for in allowing for very large strings in attributes of json data?

I went and looked at the maximums for the string in json strings. I cannot see any real limitations. I did see if sending json data to a browser that it should not be more than 40MB. That seems excessive. I also checked my internal data types. The string can hold 2GB. Then there is a the server it will be served from in OPCUA. Which I saw discussion of strings in the 77KB range.

We are using a json file to configure what points to read from a modbus device. I am adding fields for name and notes. I could limit these fields, but part of me wants to see if some customer tries to make the world burn. For the most part we will be editing this file. But the customer may want to as well.

OK, I've got a couple customers I provide e-mail hosting for, but recently it's been...more trouble than it's worth, to put it simply. I'm looking to offload that part of what I do onto another service.

Does anyone have any recommendations for e-mail hosting services? Bonus points if they have good customer support.