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Search - "customer trouble"
The following dialogue is inspired by a career of similar conversations.
Manager: What's the status?
Dev: It works, but I just found a security hole. That contractor did not sanitize all the different kinds of user input and someone approved the PR with "LGTM." A customer can run malicious code and get us in real trouble. I'm patching this now.
Manager: How long with that take?
Dev: If done right, 4-5 days. If done fast, I can squeeze 3.
Manager: Let's not boil the ocean. We need to ship by tomorrow so we can't spend too much time on something that we can fix later.
Dev: Surprising deadline aside, I made a Jira workflow state called "Later" for when you close the ticket after this conversation.
Manager: We need to talk about how your negativity impacts the team.
Dev: Sorry. I just don't want to knowingly release a critical vuln.
Manager: We can introduce a procedural change and have ops vet the documents. We already have a screen where they can approve what uploads get to the customer. If we let a bad egg through, then we'll right-size according to customer feedback.
Dev: Lawsuits are feedback?
Manager: I mean
Dev: *Googles "brain parasite symptoms"*
Manager: Hey. The kind of thing you are worried about probably won't happen soon, and we'll be able to handle things in the short term.
Dev: Because it's better that our staff have unprotected sex with the Internet on our corporate network than use a few more days to move everyone along worry-free?
Manager: It's a calculated risk. We're Agile after all, right?
Dev: When it's an excuse.13
Customer: I don't see why you cant just make me something like Facebook for $300 this is ridiculous
If a teamviewer sessions counts as "screenshare", I've got a good one.
The company I'm working for also got an internal video player in the webfrontend of it's product. A customer called in, because the player "stays black", instead of playing his videos. It's a player for a media library of the customer, so it can be any content. A collegue did some trouble shooting, but since the customer was not very experienced in IT they arranged a teamviewer session. At the appointed time, my collegue called the customer and asked him to reproduce the issue, while watching via teamviewer.
When opening the media player, it stayed black indeed, so my collegue asked the customer to try another video. From my desk I heard my collegue say "Oh god, no" (phone muted) pretty loudy and he asked us to come to his place quickly. The customer decided, it would be a good idea to try the video player with gay porn. So we stood there around my collegues desk, watching a hairy man, getting his asshole licked by another an even hairier man for a few secs.
The customer stopped the playback, said "ok, maybe the other file was just broken.", thanked my collegue and the call was over.
We had a few similar cases.13
1. So i tindered.
2. I got a really nice girl.
3. We chatted really long and good.
4. We tried to meetup it did not work because of our schedule. New
job on my end, she is a student.
5. I thought its over. Fine whatever.
6. She gives me her number.
7. We continue chat on whatsapp
8. Blablabla 3 days long, she gets bored and tries to friendzone me
9. I revert the shit and state i wanna be serious and there wont be a
friendzone/nice guy comin from me.
10. She happy and continues to chat.
11. I get emtionally invested in her.
12. We exchange thoughts dreams and music.
13 We want to meetup at weekend. I cant. Got a family wedding all
14. We want to meetup the second week.
I cant. Im off on a company trip. Again new job here.
15. So we say in the week after I get back.
15a. Before the weekend we need to deliver an rc and go all out to hold
15b. We deliver, but shit happens on the customer side. His fault but we
get the blame.
15c I go onto the company trip.
16. We chat and i send her pictures of the trip over the weekend so she
sees I care.
17. She seems fine. And happy.
18. I come back from the trip late night and need to work the next day
19. I work jetlag style. And try to fix the shit from last week.
20. I come home really tired and looking forward to date day tomorrow.
21. I cant do anything. My home looks like shit and the bag still
unpacked. I just eat and fall asleep.
I feel bad bcs my home will turn her down instantly if we make it to my
Need to hope that it does not come to this.
22. Date day comes. Today.
23. I wake up at 6 early to plan ahead to make sure my clothes are fine
and i arrive on time in the office to exit early.
24. I expect to check what goes on today in the city and give her the
location to meet and time.
25. I enter office and immeadetly get caught up in meeting planning, dev
questions and the meeting itself because the project is on edge.
26. We have a 5hours long meeting where people go on and on and on.
27. 3h later in the meeting:
my brain was fried and around 12 i go to lunch with some people.
28. Meanwhile the city is turning into a rainy mess of a shitty day. No
way I can have a nice walk with her like that. Bars and coffeshops are
just to boring.
29. So i eat to regain some sense and we go back to the office.
Meanwhile I am thinking all kinds of locations and stuff in my head.
30. Havent given her any update since a good morning in the morning.
31. We reenter the meeting. Things continue like before. The project is
on impossible demands and impossible timelines. Still we try to do our
32 3h later on 3pm I tell her i am in a long meeting and working on a
33. shes not happy.
34. I get a call from a relative
35. i need to go out and take the call. not good for the collegues.
again new job here.
36. family trouble, money trouble, goverment demands. I promise to
handle that tomorrow. Before work.
37. i get back into the meeting.
38. still super slow and no results.
39. need to focus but start to check for locations on my phone.
40. she asks me where i am
41. I send her my location.
42. she thinks i am saying she should pick me up!
43 i joke and say no definitly not.
44. shes pissed.
45. I decide for a coffeeshop. after work. and send her the location
46. She says to call it off.
47. I go all in and go romance style. I say ill wait there even if she
does not come to show her how much i care.
U know to avoid the lets do it some other time fuckery and then it never
47. She goes quiet.
48. 2h later we finish the meeting. Meanwhile QA foudn a bug we need to
fix because why not.
49. I got 30 minutes to find the bug and fix it before I need to go to
uphold my word.
50. I find out what to do, but it might break a lot of other things
without careful test and implementation. Collegues says he takes it.
51 I feel bad but I need to go. I even leave earlier because otherwise I
would not be on time.
52. I arrive 15 minutes early. I grab two coffee2go and wait outside,
53. Shitty weather, sometimes rain, sometimes sunny, cant decide what it
54. The weather is just like how I feel.
55. I wait 1 1/2h
56. I think I should feel stupid, For gods sake its tinder. People dont
give a crap, Enough people around why should I Invest so much into this?
But I dont feel stupid. Because this is how I want it. I dont want
appointments, I dont want safety. I decided for her and I went all in.
57. I send her pics from the sceneray as proof that I waited,
58. I think I blew it. She is still quiet.
59. Friends are asking me for plans for the weekend. I wish I could say
I already have some with her.
60. I feel lost right now. But my head says I put too much stress on
her, And i fucked up with the planning. I should have been more precise.
My head also says that i am putting myself into the victim role, which
is wrong always. Should I continue to reach out to her? Is there
something I could do still?66
"when i die i want my group project members to lower me into my grave so they can let me down one last time"
Last year in College, I had two simultaneous projects. Both were semester long projects. One was for a database class an another was for a software engineering class.
As you can guess, the focus of the projects was very different. Databases we made some desktop networked chat application with a user login system and what not in Java. SE we made an app store with an approval system and admin panels and ratings and reviews and all that jazz in Meteor.js.
The DB project we had 4 total people and one of them was someone we'll call Frank. Frank was also in my SE project group. Frank disappeared for several weeks. Not in class, didn't contact us, and at one point the professors didn't know much either. As soon as we noticed it would be an issue, we talked to the professors. Just keeping them in the loop will save you a lot of trouble down the road. I'm assuming there was some medical or family emergency because the professors were very understanding with him once he started coming back to class and they had a chance to talk.
Lesson 1: If you have that guy that doesn't show up or communicate, don't be a jerk to them and communicate with your professor. Also, don't stop trying to contact the rogue partner. Maybe they'll come around sometime.
It sucked to lose 25% of our team for a project, but Frank appreciated that we didn't totally ignore him and throw him under the bus to the point that the last day of class he came up to me and said, "hey, open your book bag and bring it next to mine." He then threw a LARGE bottle of booze in there as a thank you.
Lesson 2: Treat humans as humans. Things go wrong and understanding that will get you a lot farther with people than trying to make them feel terrible about something that may have been out of their control.
Our DB project went really well. We got an A, we demoed, it worked, it was cool. The biggest problem is I was the only person that had taken a networking class so I ended up doing a large portion of the work. I wish I had taken other people's skills into account when we were deciding on a project. Especially because the only requirement was that it needed to have a minimum of 5 tables and we had to use some SQL language (aka, we couldn't use no-SQL).
The SE project had Frank and a music major who wanted to minor in CS (and then 3 other regular CS students aside from me). This assignment was make an app store using any technology you want. But, you had to use agile sprints. So we had weekly meetings with the "customer" (the TA), who would change requirements on us to keep us on our toes and tell us what they wanted done as a priority for the next meeting. Seriously, just like real life. It was so much fun trying to stay ahead of that.
So we met up and tried to decided what to use. One kid said Java because we all had it for school. The big issue is trying to make a Java web app is a pain in the ass. Seriously, there are so many better things to use. Other teams decided to use Django because they all wanted to learn Python. I suggested why not use something with a nice package system to minimize duplicating work that had already been done and tested by someone. Kid 1 didn't like that because he said in the real world you have to make your own software and not use packages. Little did he know that I had worked in SE for a few years already and knew damn well that every good project has code from somewhere else that has already solved a problem you're facing. We went with Java the first week. It failed miserably. Nobody could get the server set up on their computers. Using VCS with it required you to keep the repo outside of the where you wrote code and copy and paste changes in there. It was just a huge flop so everyone else voted to change.
Lesson 3: Be flexible. Be open to learning new things. Don't be afraid to try something new. It'll make you a better developer in the long run.
We sat down one day and worked for 4 straight hours. We finished the whole project in that time. While other teams were figuring out how to layout their homepage, we had a working user system and admin page and everything. Our TA was trying to throw us for loops by asking for crazy things and we still came through. We had tests that ran along side the application as you used it. It was friggin cool.
Lesson 4: If possible, pick the right tool for the job. Not the tool you know. Everything in CS has a purpose. If you use it for its purpose, you will save days off of a project.1
!dev at all
Was chilling with my t mobile rep trying to get some issues resolved regarding what Verizon's bitchass was trying to do after i left their shitty company.
While i was there and my dude was working his magic i noticed this smoking chick walking around the store waiting for someone to help her out. So being that everyone was busy and sorta scared of talking to her( i can sense that shit) i told my boy to go and pick her as his customer, to be flirty and cool and shit.
My poor dude was all like "nah man I dunno how to talk to girls...."
I was telling him "bro, you ain't bad looking, just go, introduce yo ass and tell her that you'll take care of her in a min!"
"But i get all anxious and shit"
"Nah man, just talk to her like you did to me when we first met, she is just a customer, i aint telling you to ask her out on a date, just i dunno practice talking to girls! No harm with that! Specially this one b look at them leeeeeeegs!"
Now, why did I care? The reason is that he mentioned to me after seeing my wife (total babe) that he pictures me as a player. Which I was but that is beyond the point. And he said that he had always had trouble talking to girls.
So i told him what to do, said to be calm and confident. Ninja is an alpha salesman, and great with t mobile services, so he has that confidence, told him to exude that shit as if he was talking to a guy.
Homeboy got ballsy, drank 5 gallons of man the fuck up and went and did what I did. Then she went ahead and stand next to us, and i put on the good words for my dude "ah you got the best rep right here! G boy is bomb with everything!!" She was laughing saying that she hopes that he can help her with her phone.
"Don't worry, i got you, its just a small thing and if you want i'll show you what to do for future occasions"
"Oh so you don't want me to come back if it happens?"
"Haha you can come back any time as long as I am the one helping you out"
"Ok, but only if its you"
Went better than expected. The dude needs more confidence, he aint bad looking at all and don't want him missing out on some of the babes we got walking around town.
Lord knows I had my fun with them.10
In a tiny galaxy far, far away there is the huge company XL and the tiny XS where I work, competing and sometimes cooperating. Both use the same horrible customer administration software called Y which is a windows-oracle mess but has a huge amount of complex domain specific business logic built in. So it can't really be replaced, just worked around.
XL have their work arounds, I am sure. We have ours but it's old and have needed to be replaced for years, let's call it The Problem. I am the guy who is supposed to keep it working while we wait for the right moment to build a new one. I always get called in to deal with The Problem at the last moment. It's only needed a few times a year. It's never a priority except at these times and then well, there is time only for the quick fix.
Now The Problem was once a good solution, actually pretty well built. You can still see some nice touches. It talks to the shitty API provided by Y and makes the most of it. But The Prob is written in a language-framework combination we no longer use for new projects. So a major update does not get favoured, especially since the guy who wrote it left a few years ago. And a total rewrite is a big project.
So The Problem lingers in use.
The stake holder mostly cares about how it looks, talking about technical debt to them just makes their eyes glaze over.
A couple of outings ago the stake holder boss wanted the web user interface of The Problem to look the same as the one used by XL because we ran a cooperative campaign. I managed to make them look very similar. Got some praise for that even.
Since then Y:s API has been updated with some big breaking changes. API calls that The Problem depends on have been heavily modified, even completely removed. With some really crazy hacks I still managed to make it work, just one more time.
Of course I again complained a bit. I loved the response:
- XL:s solution looks almost exactly the same so I'm sure they run what we are running. Why do we have so much trouble with Y when they don't?
Nooooo! It looks the same but... I just don't know what to say. But I do know the joke is on me.
For two projects, I have been in a solo work pattern, been a time bottleneck, and been irreplaceable on the projects. Four months ago I told management, "If anything happens to me these projects will be in trouble. I want to train a backup. I can't sustain this momentum. It isn't good for me, or for the success of these projects."
Four months later I still have no backup. They decided to diversity hire some new developers in the wrong area and now there is no money for a backup for me. I can't do all the work on both projects as a solo developer. I could have if I wasn't pushed into doing trial and error development on a poorly defined MS Dynamics API. Since the projects were behind schedule the customers lost confidence in the company to deliver. So the executives railroaded both project managers to save face.
Instead of addressing the development issues they did a bunch of other silly things. I got a job offer lined up and issued my resignation. That news absolutely exploded. After resigning my executive decided to say how awful I am in front of the customer in an attempt to save face for the company. The customer contacted the recently railroaded project manager and asks why. Former project manager tells customer, "You noticed how much faster the development of that part of the application went when he joined. You noticed how much better the quality of the project was. What do you think is happening? Do you think that a very good developer and an experienced project manager are to blame for the failures here?" So the executive is 13/10 pissed off because I may have accidentally struck a death blow for millions of dollars of business. I committed to taking care of the handover to the customer, and the company can't afford to get rid of me without completely losing confidence of the customer. The developers that I work with don't blame me at all and they are disgruntled that executive tried to character assassinate me and realize that it could have been them. I sense that I also may have initiated a developer mass-exodus. So the last few days have been the most stressful of my career but none of it is sticking to me because I followed all of the correct process.
You play stupid games you win stupid prizes.5
FUCK HTC, FUCK DYNALOGIC AND FUCK DYNAFIX PIECE OF SHIT FUCK COMPANIES
it started over a month ago, my HTC10 was charging with the included charger from a wall socket, took the Htc and cable to test a new feature I implemented on my xamarin project (see other rant). I attached it and nothing happend, tried another USB port still nothing, then I smelled it. My HTC was burning...
Contacted HTC, they referred me to a contact form and send 3 attachment with it. THE MOTHER FUCKING THING ONLY ACCEPTED 1! Oké calm down... so I went through the trouble of combining the attachment.
4 days go by and get an email if I could resend the attachment because there where non. the FUCKING contact form did not send it after my troubles!
A week goes by without response, I contacted them again, they apologies and promised me to call me the same day. BUT THEY FUCKING DIDN'T after that I thought maybe the next day but no call. After that I did not have time to contact them.
So I contact them after 4 days and get the FUCKING STUPIDEST and not well speaking person on the line that was constantly interrupting me. Finally got RMA and shipping in order but he managed to fuck the entire description of my problem of what I specifically told him.
So now dynalogic (a transport company) comes in place, they should have come to pick up my phone and bring it personally to Dynafix for repair. BUT THEY FUCKING DIDN'T.
Instead they drove by, put a 'you were not home so ship it yourself package' in the mailbox. BUT I WAS HOME and so were 4 others and lights and TV on. Not to mention our DOGS that react to anybody that enters our driveway. he was just a lazy PIECE OF SHIT.
So now I had to ship it myself, what resulted in my paying for shipment, paying for insurance and leave work early to get the the post office in time, since leaving early was not an option (deadline) I asked my parents if they could. BUT THEY FORGOT for 4 days.
Still having had good service from HTC in the past and being a loyal customer for years I was not angry and thought everything would be alright.
so now coming to today 1,5 I get an email that they WONT FIX IT BECAUSE OF FUCKING PIECE OF SHIT BULLSHIT REASON THAT WAS NOT THE PROBLEM.
FUCK THEM, FUCK ME, they won't fix it after over a month for a bullshit reason. I am not gonna buy an HTC ever again.15
It was the last year of high school.
We had to submit our final CS homework, so it gets reviewed by someone from the ministry of education and grade it. (think of it as GPA or whatever that is in your country).
Now being me, I really didn’t do much during the whole year, All I did was learning more about C#, more about SQL, and learn from the OGs like thenewboston, derek banas, and of course kudvenkat. (Plus more)
The homework was a C# webform website of whatever theme you like (mostly a web store) that uses MS Access as DB and a C# web service in SOAP. (Don’t ask.)
Months have passed, and only had 2 days left to deadline, with nothing on my hand but website sketches, sample projects for ideas, and table schematics.
I went ahead and started to work on it, for 48 hours STRAIGHT.
No breaks, barely ate, family visited and I barely noticed, I was just disconnected from reality.
48 hours passed and finished the project, I was quite satisfied with my it, I followed the right standards from encrypting passwords to verifying emails to implementing SQL queries without the risk of SQL injection, while everyone else followed foot as the teacher taught with plain text passwords and… do I need to continue? You know what I mean here.
Anyway, I went ahead and was like, Ok, lets do one last test run, And proceeded into deleting an Item from my webstore (it was something similar to shopify).
I refreshed. Nothing. Blank page. Just nothing. Nothing is working, at all.
Went ahead to debug almost everywhere, nothing, I’ve gone mad, like REALLY mad and almost lose it, then an hour later of failed debugging attempts I decided to rewrite the whole project from scratch from rebuilding the db, to rewriting the client/backend code and ui, and whatever works just go with it.
Then I noticed a loop block that was going infinite.
NEVER WAIT FOR A DATABASE TO HAVE MINIMUM NUMBER OF ROWS, ALWAYS ASSUME THAT IT HAS NO VALUES. (and if your CPU is 100%, its an infinite loop, a hard lesson learned)
The issue was that I requested 4 or more items from a table, and if it was less it would just loop.
So I went ahead, fixed that and went to sleep.
The day has come, the guy from the ministry came in and started reviewing each one of the students homeworks, and of course, some of the projects crashed last minute and straight up stopped working, it's like watching people burning alive.
My turn was up, he came and sat next to me and was like:
Him: Alright make me an account with an email of firstname.lastname@example.org with a password 123456
Me: … that won't work, got a real email?
Him: What do you mean?
Me: I implemented an email verification system.
Him: … ok … just show me the website.
Me: Alright as you can see here first of all I used mailgun service on a .tk domain in order to send verification emails you know like every single website does, encrypted passwords etc… As you can see this website allows you to sign up as a customer or as a merc…
Him: Good job.
He stood up and moved on.
I WENT THROUGH HELL IN THE PAST 48 HOURS.
AND YOU JUST SAT THERE FOR A MINUTE AND GAVE UP ON REVIEWING MY ENTIRE MASTERPIECE? GO SWIM IN A POOL FULL OF BURNING OIL YOU COUNTLESS PIECE OF SHIT
I got 100/100 in the end, and I kinda feel like shit for going thought all that trouble for just one minute of project review, but hey at least it helped me practice common standards.2
!rant, but funny
tl;dr I made something that was to protect me in case the customer doesn't pay, wanted to check if it's still there, messed up a little :D
>do an Android app project for almost 6 months
>issues with payment for it
>"Add new application"
>add single integer variable
>back to app code
>if (integerFromFirebase != 0) navigateTo(new Fragment())
>but they ended up paying me in the end
>see another post on how to secure yourself if customer doesn't want to pay
>well, consider yours as more sophisticated
>hmm... wonder if they removed it
>app still works fine
>mhhh... they removed it? really?
>can't fking believe it
>search for the app
>decompile dex file
>find the fragment
>can't find the code that navigates to blank fragment, but the config fetch is still there
>look at the app
>SHIT ITS NOT WORKING NOW XDDDDD
>changed the variable back to 0
>found out that the lambda in which I navigate to the blank fragment is in other .java file. New thing learned :v
>idk if I'm in trouble but I highly doubt it (console shows max 10 active users atm)
Was fun tho :v3
OK, I've got a couple customers I provide e-mail hosting for, but recently it's been...more trouble than it's worth, to put it simply. I'm looking to offload that part of what I do onto another service.
Does anyone have any recommendations for e-mail hosting services? Bonus points if they have good customer support.3
I'm so damn tired of being asked to set up "QC's" to check for data our client is supposed to be sending and alert them when it's considered "past due". Our customers pay us to manage and analyze the data they send us. If they don't send us data, that's their problem. Why all of a sudden is it my job to micromanage these people and remind them how/when to do their job?? I'm having enough trouble juggling all of the shit on our side of customer requests, but now I have to worry about making sure they handle the shit they are responsible for on their side?
Otherwise, if we don't remind them, then they yell at us like we dropped the ball. "Why didn't you tell us we didn't send you that data that we told you we were going to send!?"
But seriously. I get it. It's good customer service. And I'd rather someone alert me if I had a process break that was supposed to be sending data on a regular basis and I didn't realize it wasn't working how I intended. I get it. I'm just venting. I'm honestly more worked up about my ever growing backlog that I am never going to get caught up with at this rate.