Sometimes I have really loose the will to live and find myself face palming multiple times.

I added live chat software a web frontend for a client. Very easy job that consisted of pasting in some embed code. The actual software is very good and has native ios/andriod apps - something specifically requested.

I got a call from my client about an hour ago, saying there is a "serious issue with the live chat".

My client stated the live chat won't work when his staff go home. He asked me what my solution to this was.

Saying "wtf" many times to myself I directed him to a settings within the chat software i.e. an "away mode" where an email is sent when no chat agents are available.

This apparently wasn't good enough and said I hadn't followed his brief of "adding life chat software to the website", which I had.

After a lengthy discussion I found the root of his frustration. He'd signed a contract with a client of his own, stating there would be 24/7 support via live chat on the website.

Obviously there a huge difference between adding a chat widget to a website and committing to having it manned 24/7 :)

After a further 10 minutes of trying push the blame on myself, the client insisted of having the chat software "appear" as someone was always online, even when they are not (people need to sleep ya know!).

Bu design, the chat software requires at least one agent be logged in before the chat status changes to "online" - why wouldn't it.

After a little while I was seriously wondering why I'm involved in this conversation. I jokingly stated: "Well you could always install Andriod/iOS app on your phone, login and permanently leave it running in background. You'd get lots of notifications, but the site would say the live is always online".

The latter was something I said in jest. To my surprise the client said he'd do that on his own phone going forwards. He actually thanked me for my "resourcefulness", lol.

I'm looking at the same dashboard now and there are 407 pending chat requests - his phone must literally be blowing up notifications :)

Because I’m a fucking cowboy and a charlatan, and because I hate sleep and despise feeling refreshed and happy, I’m working pretty much full time as a contractor (I’m the full stack dev. I do everything) on a (well funded) startup alongside my day job.

Tonight I had to make some quick (lol “quick”) changes to a core piece of the platform.

Now before continuing please refer back to the first line of this rant.

So instead of writing new functionality, I copied and pasted another section.

I renamed all references of “new_order” to, cleverly “new_order2”.

I know.

I deploy to production...

My phone starts blowing up. In short, everything is fucked.

I’m going over the query, checking the production database. Why is this manifesting like this? It all looks correct.

2 HOURS of broken sales, pissed off customers, pissed off service agents and I see that there was still one reference of “new_order” that should have been “new_order2”.

I am a piece of shit.

!dev !rant

Personal life update:

Like I said a few rants ago, I got a job in a call center for a national Japanese food chain. I am getting a pretty good salary for a teenager, and I am being paid the same amount as the other call center agents.

What I didn’t tell you is that I am doing a pre-university SAT, and it’s pretty much destroying me. I regret choosing to do it.

About AltRant: currently on short hiatus, though I swear to god that I will DEFINITELY upload it to TestFlight so you can get a taste of the app. All I ask is patience. I think I will wait until iOS 15 is out because the latest betas created a massive issue in a few parts of the app. All of them are aesthetic but damn it, I want to fix them only when they are officially there to stay because right now iOS 15 is still in beta.

If you're a reasonably established dev and looking for a new role, never.. EVER make your CV public on a job board! I put it up for one day, ONE DAY and yesterday I had 42 phone calls, 15 voice messages and about 25 emails. How is anyone supposed to choose a meaningful, suited opportunity in all that! Information overload! And then trying to sort out times for someone you are interested in to phone you and picking up the phone at that time to accidental answer the phone to someone else (a new agent who has some excellent job roles for you!). Fuck this. Immediately took it down and hoping to look and apply to some myself that I like the look of. Don't do it man, unless you're a junior and it can be quite humbling how agency led it is, look for the right job yourself and apply individually! I have been on edge the last few days, especially where I haven't told my current place I am looking yet!

Had harsh words to a recruitment agency a few days ago who have been emailing me completely irrelevant job specs for weeks. (Side note, I don't know these people or how I ended up on the list in the first place, i'm not looking).

Got an apology this morning from one of the agents, their manager also just sent me a mail to apologise, as she can see from the records i've received a lot of crap ... but she also took a moment to let me know she does have a role that might actually suit my skill set.

Are you fucking kidding me?

"Why doesn't anyone reply to my emails" - because you are the devil and can't be trusted.

I took a job with a software company to manage their product, which was a SaaS property maintenance system for real estate, social housing, etc.

There was no charge to real estate agents to use it but maintenance contractors had to use credits to take a job, which they pre-purchased. They recharged their credit costs back to the real estate agent on their invoice).

Whether this pricing model is good or not, that's what it was. So, in I came, and one of the first things management wanted me to deal with was a long-standing problem where nobody in the company ever considered a contractor's credits could go into the negative. That is, they bought some credits once, then kept taking jobs (and getting the real estate agent to pay for the credits), and went into negative credits, never paying another cent to this software company.

So, I worked with product and sales and finance and the developers to create a series of stories to help get contractors' back into positive credits with some incentives, and most certainly preventing anyone getting negative again.

The code was all tested, all was good, and this was the whole sprint. We released it ...

... and then suddenly real estate agents were complaining reminders to inspect properties were being missed and all sorts of other date-related events were screwed up.

I couldn't understand how this happened. I spoke with the software manager and he said he added a couple of other pieces of code into the release.

In particular, the year prior someone complained a date on a report was too squished and suggested a two-digit year be used. Some atrocious software developer worked on it who, quite seriously, didn't simply change the formatting of that one report. No, he modified the code everywhere to literally store two-digit years in the database. This code sat unreleased for a year and then .... for no perceivable reason, the moron software manager decided he'd throw it into this sprint without telling me or anybody else, or without it being tested.

I told him to rollback but he said he'd already had developers fixing the problems as they came up. He seemed to be confident they'd sort it out soon.

Yet, as the day went on more and more issues arose. I spoke to him with the rest of the management team and said we need to revert the code but he said they couldn't because they hadn't been making pull requests that were exclusive to specific tickets but instead contained lots of work all in one. He didn't think they could detangle it and said the only way to fix was "play whack-a-mole" when issues came up.

I only stayed in that company for three months; there was simply way too much shit to fix and to this day I still have no idea the reasoning that went on in the head of anyone involved with that piece of code.

Manager X: (logs a support ticket) "Agent is unable to access system using the password provided."

Me: "You're going to have to narrow it down a little, we have over 1000 active agents."

I hate the support side of my job...

Why the fICKITY FUCK CANT UNITY DO WHAT ITS DING DANG JOB YO I'M JUST TRYING TO SIMULATE AUTONOMOUS AGENTS NOT AGENTS FROM HELL YOU FEEL ME

Agents who try to convince you taking a job that earns less is a good idea for any reason other than them getting a recruitment fee

Hey Devs, question.

When job hunting, what would be your preferred option(s).

1. Contacted directly by the hiring company's HR
2. Applying via recruiting agents
3. Applying directly on companies job site
4. Referrals

The following piece of advice will be for those aspiring for an IT service desk position:

When companies are looking to hire service desk agents, they're primarily looking for socially skilled people with strong communicative skills, rather than primarily technically skilled people. When I first joined the IT world, I went on different interviews for that position and across all of them there was one truth: all the interviewers were eyeballs-focused on my social and communication skills and a mere thin layer of technical skills was required (depending on how technical the service desk). In fact, I immediately got aggressively dismissed twice for two of those when I filled in a Myers-Briggs personality test according to my Sheldon-type personality (selfish, condescending etc). Conversely, when I applied for a new position and I faked that test into answering everything focused positively on the social aspect, I was an immediate top candidate.

Here's a definition from the ITIL Foundation course, chapter Service Management: Because of how lateral the function of the service desk has become today (not only used to solve technical issues, but also company-wide issues), the most important and valued skills when hiring a service desk agent are fully focused on empathy and soft skills and none of those are technical skills. This is because the service desk has people that are the front window of your company and thus you can't make social mistakes as to protect your company's reputation. That risk has to be minimized and you need the ideal people. The people who in fact solve the technical problems are behind a back-office and they are contacted by the service desk agents.

In the beginning, when I did my first service desk job, I also thought: "Oh, I'm going to have to convince them I'm this technical wizard". In the end I got hired for being able to explain technology in human language and because in the interview I successfully communicated and explained ideas to both the team manager and the CEO, not because I knew what goes on inside a computer. This is a very important distinction.
My friends have also been in service desk positions and ironically they were the most successful when they were empathetic slimeballs (saying: "of course, anything for you" while not meaning it, constantly making jokes), rather than people with integrity (those got fired for telling the customer they were wrong while being unfriendly).

I hope this helps.

My last post entails how my company moved me to a freelancing role upon completion of my task (VoIP micro service: incoming and outgoing calls, voice mail drop, voice mail greeting, call forwarding, sms, and a couple more features) — app is now live and used by company’s agents to contact leads on our other products (designing), so boss tells HR to tell me (I realized this from HR’s slack screen when on huddle with me) to add WhatsApp integration. I responded that since I’m a freelancer I would charge $30/hour for it. HR said he’d get back to me and it’s been 3 working days now.

They are also trying to have the app on Apps*mo so they cash out for other companies to use the app.

It’s been 2 weeks and a day since the end of my probation (I’ve been with them for 3 months) and no one has acknowledged this — I also wrote to my boss asking why management won’t acknowledge this but three days after probation they changed my role. Same company that held off my offer later to two months later in the job to offer a Senior Python Developer role as “HR has Covid and could not send it until now”.

He has not responded to my message. Pretty much no salary for me these past few days.

I’m now looking for other jobs. Meanwhile, I’m building from scratch AGAIN a VoIP micro service and I plan on making it public and free upon completion.

BUT I feel the company might take action against me. Do note that I did not sign the offer letter as the link had 3 days expiration and HR said he would send a new one but never did, even after I reminded him at least 2 days in a week.

____
While typing this, I got the urge to proceed regardless any circumstance.