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Wrote my friend Sam a letter when I was still working in support. I think it still holds up today.
I understand that you will join us in our overseas office. Congratulations on landing that job. It’s good steady work. I’ve been doing it for the last ten years.
Your still young so maybe I can give you some little wisdom that will help you in your working years to come.
Let me begin by shedding some light on phone calls.
I try. I really do try Sam. But it is getting so hard for me to hold back the rage that builds up during certain phone calls. Especially the ‘Sorry, I just don’t know anything about computers! -giggle-’ ones.
Those are the times that I have no access to what they see. I’ve no team-viewer, can not take over that screen in any other way. And why-oh-why can I not take over that terminal session dear Sam? It’s because the caller can not double-click an icon or find a terminal session number.
And what is the reason for this? Because they ‘just don’t know anything about computers! -giggle-’. This is a sort of get-out-of-jail-free card. Beware of these callers Sam.
There is nothing so nerve-wrecking then finding yourself at the mercy of people describing Internet Explorer (do not even get me started) as ‘the big ‘E’, if they use Chrome for their webmail then they most likely will say ‘Mail’ if they mean Chrome. There is no logic Sam. That is just the way these people work.
They will suck all enjoyment out of your work. They will make you want to hunt them down in dark office hallways and show them your tears Sam. Because cry you will.
Sure, I understand that not everyone can be tech savvy. Why, if everyone would be, where would that leave us? No. I love the technologically challenged. They put the fiber in my internet. They make me LOL for real. After the initial anger subsides anyway.
But just below that well-willing folk, on the other side of that border… there they dwell: Management.
Nice cars, suits and iphones Sam. First thing a new manager will require is a brand spanking new business-card. It will hold his/her new title. Then an iphone or overpriced android model will follow suit.
Then they will barge into your office, holding it like it’s the next best thing since sliced bread.
Any manager will automatically assume that you will drop anything you are doing at the present moment to acknowledge the presence of greatness. Failing to do so will result in awkward yet fulfilling situations. I recommend that you do not take your hands of the keyboard and give only the slightest of nods after 5 minutes of complete silence and glaring.
Well… you feel the glare. You do not glare yourself. You do not break eye-contact with the monitor. It does not even matter if you are typing for real or not. I once clicked away happily for 5 minutes. I just typed ‘he is still there’ over and over again. Do not break down Sam. This moment will decide your relationship with this individual.
After the nod there will be a flood of words aimed in your general direction. You can disregard anything that is said. It boils down to ‘can not operate device’.
You then take the device from this person and put it next to you on your desk. You’ll ask the name of this simpleton, write it down on a sticky-note, slap that on the phone. Then you’ll write a random date in the not so near future on another sticky and hand that to the bewildered person in front of you.
It will usually utter some incoherent words about ‘needing, time or but’ (I find that ‘but’is a word they like. They tend to use it three or four times consecutive before you usher them through the door).
Now you’ve won Sam. Well… not really. But it will feel good, I can guarantee that.
This must do for now. A new suit is glaring at me for the last five minutes.
Felt good to do something productive with this time.
P.s. I just noticed that there is some foam around his mouth. So if you encounter this, don’t worry: it seems to be perfectly normal.13
TL;DR: don't fuck with your IT guy.
One of the guys in our office treats his laptop like shit, has dropped it a number of times and had managed to break the screen. There was a nice crack diagonally corner to corner across the screen with a nice black splotch around it making a good chunk of his screen unusable. Servicing the laptop would be too expensive and would mean being without the machine for several weeks forced to use a Mac.
I offered to replace the screen for him since I have experience doing laptop repairs. Once the screen arrived I kept the laptop for the evening and spent an hour replacing the screen. I left a note telling him he owed me $60 for my time.
He sees the note, laughs and says "I'll buy you lunch."
Not only does this guy only keep his word when offering to buy lunch about 10% of the time, when he does actually do it he charges it on the company card so it isn't really him paying for it. So I spent my lunch break writing up a little Python app which randomly fucks with his mouse and keyboard.
I sent him a message that I needed to run some tests on his new screen tonight so I'll be able to install it and set it to run on boot.
The app does things like:
Jiggle the mouse
Minimize all windows to show the desktop
Can't decide if I want to add in reboots as well.
I figure I'll leave it going until I get $60 worth of entertainment out of it.19
A while ago the company I'm working for had this independent designer on contract so I was assigned to set up his workstation. Brand new pc dual monitor Photoshop license gaming keyboard and mouse cause "the lights kept him focused". We're talking about a 2000€+ machine and tools. I don't know exactly what that wanted him to do as I didn't ask. Who cares. The best part is below.
So I set up his things and all and make him a shortcut to the file server on his desktop. I then proceed to explain to him that this server has the files of every dpt in the company and told him where he could find his.
His only response was when he asked "how about my internet access?"
Me: everything except some "very certain sites"
He: Eeeehh well I kinda need those. Just give me access, I won't tell anyone.
Me: Sorry sir, I cannot do that company policy.
He: I'm telling you I need the access, I'm not kidding.
Me: Ok sir, if you really need it, open a ticket to the admin and if you explain your reasons I'm sure you will come to an agreement.
He: That's bullshit kid, if you won't do it I'm gonna report you for denial of service and do it myself.
Me just nodding and walking away: You do that sir.
So ofc I went and informed the admin that this guy might pull something.
Soon enough, a few weeks later the admin calls me over to his desk and points at the screen trying not to burst in laughter.
The guy (designer) brought an HDD and filled his folder on the server with porn. We're talking about 200gb or something.
When confronted he said something about severe anxiety and that porn was his way of calming down. Some guys told me my name came up in the VPs office but after the "evidence" nothing really happened except his contract getting terminated.
I think we learned something that day. Don't jerk off in the office guys :)10
A previous co-worker (dev) bought a "foot mouse" he found on a Chinese website, then changed his keyboard's layout to match the "natural human cognitive ability" also bought a sleeping bag because he needed a "power nap" after lunch break he even asked our MD to buy him an ergonomic chair which would cost around 1200 USD ( of course our MD refused) then the worst of the worst, he had this habit of chewing his food loudly when he's eating something he likes.
One time our operations manager (she was pregnant XD) screamed at him from her desk " RAYAAAAN SHUT YOUR FUCKING MOUTH I CAN HEAR IT FROM HERE DAMN IT"
He literally spilled some of the food he was chewing on his desk and I burst out laughing like crazy.
On the same day our MD told us to follow a new "no food in office" policy 😂😂😂
Sad story is that when he left the company I had to revert his PC to how it was including resetting the keyboard layout to default, remember his "foot mouse" ? Well he had to modify the mouse settings so all directions were inverted.
The first thing I said when I turned on his laptop was
FUCK YOU RAYAN!!3
yesterday my boss called me to his office.
(him) - Please close the door
(me thinking) - My God, this is gonna be serious. He never closes his doors
(him) - It's a common practice here that we buy a new laptop for new colleges. What kind of laptop do you have?
(me relieved and excited) - Well it's 4 years old shit, 8 Gb of RAM, slow
(him) - Great we'll buy you this i7, big SSD, 32 Gb of RAM + new monitor, mouse and keyboard.
I was excited as fuck.
Until he sent me what he bought. It's much worse laptop than that I have 😑 Only thing that is better is it has 16 Gb of RAM.
I guess I'll just take that RAM off it and put it in my machine (if it is DDR3, God please may it be DDR3)4
I'm the only windows user in my office(my only other choice was Mac). One of the salesmen walks in my office with his macbook.
salesman: what do you know about macs?
me: nothing, why?
salesman: well I just got a new MacBook and I can't right-click, is there like a setting or something I gotta click?
me: well there's no "right-click" by default on Macs, but I think there's a way so you can click with the right side of the touchpad and get the "command-click" you're looking for. stand over there quietly while I finish this function then I'll look into it.
*i proceed to fiddle with some code for 5 or so minutes while he stands in the corner*
me: ok so let's look at your MacBook... ok *at this point I jump on my computer* let's see what Google has to say.
search: enable right-click on mac
me: huh! look at that! Google gives you the answer right there, poof! like magic. now we just follow directions, system settings>keyboard and touchpad>enable click with bottom right corner. bam! anything else?
salesman: yeah, I want the little bar thing to go away *talking about the dock auto-hide
me: ok well that's called the dock, let's ask Google again...look, Google gives the answer again, without even needing to click any links, I could probably click these links and get more in-depth instructions, but right here at the top is the answer
salesman: wow man, thanks! I've got a meeting in 10 minutes and I never would have figured this out.
*before he leaves
me: here take this...5
Today, a team mate has sent me this picture: he found this Olivetti in the street, near a trash bin. He will take it to the office next Monday so we are going to troll other team mates with this new and fantastic mechanical keyboard!!2
So after coding the first iteration of a big project on some whack office supplied logitech keyboard I rewarded myself with a new proper keyboard that suits my character. I am as happy as a kid on Christmas :)
Vortex Race 3 Brown Cherry MX15
We work in an office where we must lock our computer screens because our screens may have confidential information on them, plus you could do things as the person without taking any blame (ie sending an email).
Anyways anytime someone forgets to lock their screen we always prank them pretty hard. The greatest thing we ever did was in our latest release we had our managers buy us drinks at the pub. Well our managers left to go to the pub and one of them forgot to lock their computers. So we downloaded an image of the blue screen of death and made it full screen, unplugged his mouse and keyboard for added effect, and locked his computer. He came in the next Monday and couldn't log in because his keyboard wouldn't work. He actually called IT to bring him a new keyboard and mouse... then he unlocked his computer and freaked out with the IT guy because there was the blue screen of death. Needless to say he got a brand new computer as well as a new mouse and keyboard.
I'd call it a win win?1
It is time... to rant about macs!
No, seriously - I had such a different experience about which not many talk in real life or pretend that it never happens....
Model: 2015 mid MBP 15" with second to highest specs (don't have dedicated gpu).
Rattling fucking toy.... Yea, it rattles! If you shake/move ir sit in trait/bus - it non-stop rattles as a fucking toy. Worst part? It's confirmed issue by apple and it manifacturing issue that they are not keen on fixing!!!! WTF? We have 4 macs in our office - all of them fucking rattles... God help me how annoying that is. (Lose LCD control panel that unsticks from glue. Replacing it solves the issue for 1 month if you carry it anywhere).
Constant fucking crashing/updates.... Every morning I wake up and don't have an app that requires confirmation for restart - it's restarted. YAY, turning on all apps once again.... Why you may ask? Well, because if you tinker with software in any way - it fails to update it and hell breaks lose. It's been a long time since High-Sierra came around and the issue is still there (not running Mojave as it conflicts with soft I have... Woo!). Tried few times - updates fail. Resolution? Reinstall OS!
OS conflicts with applications - damn... People told me it works out of the box.... Yeah, as long as you don't upgrade the OS - then it breaks. Why? Well, because.
Piece of shit power supply. With 4 of our office power supplies - 2 of them failed twice withing warranty and once afterwards... Really? Not to mention that all 4 are starting to shear the sleeve or already did (mine is just wrapped with white electrical tape to give it a support... lol).
Bluetooth - who the hell needs that in mac, right? Well, people do. To start with - it conflicts with 2.4GHz wireless network - you might have one of those and not both at the same time. Next thing is using a device that needs constant connection (mouse, headphones, keyboard - non apple branded) - shit... They can't stay connected for more than an hour without any issues... Constant battle to re-connect it, to re-pair the device and all due to smart apple bluetooth settings. Hell, my mouse (logitech MX master) was even printing random symbols in some applications if moved. All of the issues went away after using a bluetooth dongle... WOO!!!!
Xcode... Ahh, you may never prepare your mac if you don't download 17GB of fucking xCode libraries that enables some tools to be installed/runned as you can NOT get them in any other way and you have to install full xCode software in order to get them... YAY! 17GB wasted on my 256GB SSD that I can't upgrade. GREAT!
OsX applications - ah, don't get offended but if you are using them and you are fine with them - you are probably a monkey that loves being told what to do. You can't customise any actions, you can't configure it the way you like - either you accept their default workflow or go kill yourself. Yep... Had issues with calendar, mail, iMessages, safari... None of them fit my needs :)
Resolution scaling... Fucking hell, the display is 2880 x 1800 but all you let me to use is 1440x900 without scaling? Am I blind to you? Scaling the resolution means that you are fucked if some applications don't support scaling very well. Looking at you Jetbrains - your IDES suck at scaling and slows down the pc to a potato....
Now the pros - keyboard is way better than the new ones, trackpad is GREAT - no need for mouse (using it on external 4k displays only), the battery life is great - getting around 6h of continues development time, 8 if using sublime instead of phpStorm and well, that's about it...
I've bought this device due to the fact that at that time mac and windows pc's with similiar specs costed the same while windows pc sucked with their quality of the device and trackpad... Now the situation is better and when time comes for a next upgrade - it's going to be one of these:
Razer Blade 15, Dell XPS 15, Lenovo Carbon X1 series.
And of course - LINUX. I've had enough issues with windows, and had enough of retardness of apple ecosystem, so switching it is a must for me.
Disclaimer: I might be an unhappy customer, a bit picky but I'd like my device to be setted up as I like and continue to have that until I don't like, not until the company decides to break it. Not to mention that paying almost a yearly salary in my country for one device - I'd expect it to be at least reliable and work without issues....
ps. You can disagree with me, this is my personal experience with MBP over the last 3 years :)10
Sorry for my bad english.
Follow up to https://devrant.com/rants/2375250/...
Soooooooo, at 9 o'clock AM I went to his house, and he showed me the laptop. That old and very badly treated laptop. It had 2 gb of RAM and an Intel Celeron of 2nd generation. It had no hard drive because the old one broke and he got a new one, but he didn't knew how to change the hard drives, so it just left it in there and bought a new computer. I had a Windows 8.1 USB stick ready, office 2019 and my screwdrivers ready to go. I was thinking what he will do when I will tell him that he had to pay me... So at a quarter past 9 I started to remove the screen and attaching the hard disk. I putted all back in and installed a fresh copy of Windows and installed Office and Google Chorme. I finished at a quarter to 11 (installing the software was the most long part...). I show it to him and he said: "Why is the keyboard still there?"
Him: "Well, I wanted a black box, WITHOUT a keyboard.
I thought that more time I used more money I will have, so I took some measures, went home and modeled and 3D printed a plastic piece to put where the keyboard was.
I put it in the computer and I have to say it turned out pretty good! I went back to his house with the computer ready and before I gave him the computer asked for the money. It was 1 o'clock PM. He had to give me according to the agreement we made that he will need to give me 200 euros.
He said: What money?
Me: the money. Read the contract
Him after reading the contract: oh my motherfucking god. I need to give you 200 euros?!?!?!!
Me, laughing: yesss
He started tearing apart the contract and said thinking he was smart: now I don't.
Me: you sent me a photo of it yesterday.
I was laughing so hard when he started to say that he didn't had any money and all that stupid stuff(he just bought a new Audi, he isn't poor...). At the end he asked his mom to give him 200 dollars to pay me. She gave him a punch in the face. She asked me why and I told her everything. At the end I added: I know that since I haven't got 18 years I can't denounce you, but if I ask my dad he WILL denounce you because your son signed a contract, that said that every hour of work he will have to pay me 50 euros. And I logged everything, so you have to pay me, or my dad will denounce you.
Her face was speechless. I was so happy when I got out of their house with my 200 euros. I don't think I will get in there any time soon anymore...14
Most intense day for me was at the very start of my career. Internship... went with product manager to client's office while PM installed new test version of our product for on-site integration testing. Shortly after deploy, client manager came over to ask why production had gone down...
Turns out that manually typing DB name as part of deployment script is not, erm, risk free. PM entered production DB name and took out a very busy call centre for a few hours. Agents in tears, customers raging on phones, etc! After we restored and got everything back up and running, he reached me the keyboard and said "You're doing it this time."
My attempt was problem free, thankfully. Earned many brownie points that day.1
On 2016 I bought a new macbook pro 13’ 2015 mid. I loved it, I still love it, it works so smoothly even after 3 years and I am restarting it only once a month (or even less). I loved it so much, that I completely moved to whole ecosystem: new iphone X - which I love too, apple watch - which is awesome for my cycling workouts.
Anyway, a few month ago I changed a job, and when they asked what laptop I want it’s just natural that I requested macbook pro. And now I regret it...
I got macbook pro 13’ 2018, and it’s worst piece of shit I ever used. My old budget lenovo laptop for 400 euros worked way better than this crap.
* top touch bar is a fucking joke, if I want to skip/pause music, change/mute volume I need at least 3 clicks - good job apple, that’s super productive. I would rant about esc key too, but I kind of got used to it, still I prefer to feel it. But nah, got new keyboard so it doesn’t matter.
* sometimes it doesn’t charge, the only way to fix it - restart.
* if I close laptop it doesn’t sleep, that means every time I go away I need to explicitly tell my laptop to sleep. That wasn’t a case in 2015 model.
* after sleep mode it doesn’t detect my jack connected headphones anymore, so I need to replug them - this one is super annoying, considering I am working in open office.
* Something is always crashing or not working, in 2 months there was no a single time that it would last a single week without restarting.
So yeah, fuck you apple, not ever again gonna buy any of your products nor gonna recommend it to anyone.8
I got a new keyboard in my office. One hour ago i have been restarted my pc 3 times, because power button is in delete position. One more hour ago, i have returned my old keyboard.3
So today my company was removing most workspaces with USB 2 connections, DP cables and magsafe 2 power cables. This means that my MBP mid 2014 can't connect to the keyboard and monitors anymore. It already struggled with 4K, so my 2K options were already limited, but now the last few spots are mostly gone. In short: I'm being forced to upgrade.
But tell you what: I don't want to. It feels like a waste to recycle my laptop (even if it's company paid and owned) while it's perfectly acceptably fine. And mind that I will get the latest and greatest i9 for free. Yes, that overheating, throttling failure of hardware design piece of shit. 2 coworkers already own the beast and confirm that it gets really hot really quickly. One of them even has daily crashes (the laptop just turns off) and random reboots. A total waste of money. And my future time. As if it's not enough work to migrate to a new laptop (even with Time Machine).
So, fellow ranters, what do I do? I hope I can leverage the second best MBP (CPU-wise) from this situation, unless there already is a bunch of i9s in the office ready to be used. I really, really don't want one. And I think my current computer is great for what it is, even if it's old. It's a really pro machine for my needs (I'm very efficient, except for Android Studio).
I even consider asking for a Linux machine, but then a whole new world opens to me that may be a step too big (since I barely have hands-down experience).
Enlighten me with your ideas, muggles!5
!rant from a support guy
I was tasked to migrate an Exchange 2003 server (yes, those are still used) for an upcoming Office 365 deployment. There are no direct upgrade path from one another, as far as we know
My task was to export PSTs from mailboxes. Great, a native tool exist for that in 2003 (exmerge). But only for less than 2 GB mailboxes because ANSI/Unicode! Half of our mailbox busts that limit. Oh, it seems Exchange 2007 has a PowerShell command for exporting to PST as well! But pre-SP3, that command relies on a local installation of Outlook on the server (DAFUQ), and has been superseded by another "standalone" powershell command. So I install a bogus Windows 2012 server only for that purpose, with Exchange Management Tools (which, by the way, is bundled with the Exchange installation setup and REQUIRES to have IIS installed on the target machine. Also, if you install ONLY the Exchange 2007 Management Tools and wish to uninstall them afterwards, you can't because the uninstaller wants me to select an Exchange Role to remove, which are all unchecked in my tools-only setup). Never worked, and Google-fu says that the newer Exchange 2007 New-MailboxExportRequest command seems to have removed Exchange 2003 support.
So i'm back to installing a pre-SP3 Exchange 2007. Then the older Export-Mailbox powershell command whines about 64bits and 32bit incompatiblity-- actually I ***HAVE*** to have the whole OS/software stack 32bit ONLY. Don't ask me why!
Some article I found says I could fire up an XP virtual machine for that, I go for Win 7 x86. "Sorry, Microsoft Exchange won't be installed on a workstation environment because reasons." All right then, let's go for an old Windows Server 2003 x86. Have you tried to boot this up in an Hyper-V environment where mouse and keyboard support for Windows Server 2003 are apparently optional? No keyboard AND mouse events sent to the guest machine at all.
* Sigh *, let's use a Windows Server 2008, but WATCH OUT! Microsoft has discontinued x86 support on their W2008 R2 release, so non-R2 for me. Even then, mouse event wasn't sent until I installed guest additions.
After all, export-mailbox ended up working, but that costed me two days of banging my head against the wall. (Oh, and I take internal calls inbetween as well...)
And that's why I aspire to be a programmer. Thank you for nothing, Microsoft!4
Keyboard decides to stop working, so I scrounge the office and find another new looking keyboard, which works as I was able to login to my Mac , only as I start typing further , half the keys down work 😂😂😂
In my office, from 9 to 17... Actually no, cause my boring office mate banned my brand new mechanical keyboard.5
So we got new keyboards at the office. Turns out mine doesn't register the modifier keys well, resulting in plenty of selecting and replacing text with "z", "/" or whatever key I pressed along with it. You can't believe the amount of times my new toy almost flew out of a sixth story Brussels' window in the last couple of days. Anyway, still too lazy to go ask for a new keyboard.1
You guys who code in an office, what kind of keyboard are you using? I'm starting a new job and I guess a mechanical wouldn't be appreciated?10