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Search - "ticket platform"
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Dear self proclaimed wordpress 'developers/programmers', kindly go fuck yourself.
I'm not talking about wordpress devs/designers who don't claim to have a better skillset than they have and are actually willing to learn, those are very much fine.
I'm talking about those wordpress people who claim that they're developers, programmers or whatever kind of bullshit which they're obviously not.
"A client's site crashed, you have to fix it!!!!!" sorry, come again? It's YOUR client's site. It's hosted on our hosting platform meaning that WE are responsible for KEEPING THE SERVERS UP AND FUNCTIONING.
You call yourself a wordpress 'developer' with 'programming experience' for 10 years but the second one of your shitty sites crashes, you come to us because 'it's your responsibility!!!'.
No, it's not. Next to that fact, the fact that you have to ask US why the site is crashing while you could easily login to your control panel, go to the fucking error logs and see that one of your facebook plugins crashes with a quite English error message, shows me that you definitely don't have 10 years of programming experience. And if you can't find that fucking article which tells you exactly where the motherfucking error logs are, don't come crying to us asking to fix your own fucking bullshit.
"My clients site got hacked, you have to clean it up and get it online again ASAP!!!!" - Nah, sorry, not my responsibility. The fact that you explicitly put your wordpress installation on 'no automatic updates' also doesn't help with my urge to fucking end you right now.
Add to that that we have some quite clear articles on wordpress security which you appearantly found too difficult (really? basic shit like 'set a strong fucking password' is too difficult for you?), you're on your own.
"I'm getting an error, please explain what's going wrong as soon as you can! this is a prio 1!!!!" - Nope. You were a wordpress dev/programmer right? Please act like one.
I'm not your personal wordpress agent.
I'm not your personal hacked wordpress site cleanup guy.
I'm not even a fucking wordpress professional. No, I'd rather jump off a bridge than develop wordpress bullshit for a living.
That you chose to do this, not a problem. Just don't rely on me for fixing your shit.
I'm sick of cleaning up your bullshit.
I'm done with answering your high prio tickets about bullshit which any dev could find out with just a few minutes of searching.
Oh your wordpress site isn't showing up so high in google? Yeah sure, shoot a ticket at us blaming us for your own SEO mess. I'm a fucking sysadmin, not a SEO expert.
I'm fucking done with you.
Go die in a fucking corner.18 -
Client: the platform isn't sending emails
Dev: I'll look into it
(Finds all emails are being sent without issue)
Client: I just tested and I'm not receiving emails. This is obviously a site wide bug and I'm upping the priority to "Critical". I'm also getting everyone over here involved.
(Looks into clients account)
Dev: you didn't turn the setting on to allow emails to be sent to you.
Client: this is still a site wide bug that is affecting everyone.
(Provides screenshots showing emails are being sent and opened. Client closes ticket and doesn't respond anymore)11 -
We're using a ticket system at work that a local company wrote specifically for IT-support companies. It's missing so many (to us) essential features that they flat out ignored the feature requests for. I started dissecting their front-end code to find ways to get the site to do what we want and find a lot of ugly code.
Stuff like if(!confirm("blablabla") == false) and whole JavaScript libraries just to perform one task in one page that are loaded on every page you visit, complaining in the js console that they are loaded in the wrong order. It also uses a websocket on a completely arbitrary port making it impossible to work with it if you are on a restricted wifi. They flat out lie about their customers not wanting an offline app even though their communications platform on which they got asked this question once again got swarmed with big customers disagreeing as the mobile perofrmance and design of the mobile webpage is just atrocious.
So i dig farther and farthee adding all the features we want into a userscript with a beat little 'custom namespace' i make pretty good progress until i find a site that does asynchronous loading of its subpages all of a sudden. They never do that anywhere else. Injecting code into the overcomolicated jQuery mess that they call code is impossible to me, so i track changes via a mutationObserver (awesome stuff for userscripts, never heard of it before) and get that running too.
The userscript got such a volume of functions in such a short time that my boss even used it to demonstrate to them what we want and asked them why they couldn't do it in a reasonable timeframe.
All in all I'm pretty proud if the script, but i hate that software companies that write such a mess of code in different coding styles all over the place even get a foot into the door.
And that's just the code part: They very veeeery often just break stuff in updates that then require multiple hotfixes throughout the day after we complain about it. These errors even go so far to break functionality completely or just throw 500s in our face. It really gives you the impression that they are not testing that thing at all.
And the worst: They actively encourage their trainees to write as much code as possible to get paid more than their contract says, so of course they just break stuff all the time to write as much as possible.
Where did i get that information you ask? They state it on ther fucking career page!
We also have reverse proxy in front of that page that manages the HTTPS encryption and Let's Encrypt renewal. Guess what: They internally check if the certificate on the machine is valid and the system refuses to work if it isn't. How do you upload a certificate to the system you asked? You don't! You have to mail it to them for them to SSH into the system and install it manually. When will that be possible you ask? SOON™.
At least after a while i got them to just disable the 'feature'.
While we are at 'features' (sorry for the bad structure): They have this genius 'smart redirect' feature that is supposed to throw you right back where you were once you're done editing something. Brilliant idea, how do they do it? Using a callback libk like everyone else? Noooo. A serverside database entry that only gets correctly updated half of the time. So while multitasking in multiple tabs because the performance of that thing almost forces you to makes it a whole lot worse you are not protected from it if you don't. Example: you did work on ticket A and save that. You get redirected to ticket B you worked on this morning even though its fucking 5 o' clock in the evening. So of course you get confused over wherever you selected the right ticket to begin with. So you have to check that almost everytime.
Alright, rant over.
Let's see if i beed to make another one after their big 'all feature requests on hold, UI redesign, everything will be fixed and much better'-update.5 -
This one time I developed some useful plugins and a command line interface for the platform we built at work.
Then when it was done I thought it had some good value so I created a pull request to donate it to the platform. That same day I got 3 complaints that my pull request did not conform to conventions and that there was no ticket for it and they complained about the fact that it made their jobs harder.
It was in fact the last time I developed something for work in my spare time.1 -
Follow up to yesterday’s “hybrid/cross-platform is shit” rant about Electron apps being blocked from the Apple App Store.
See the below image of the github issues template on the Electron repo, to file an issue for this problem.
Yes, this is such a common issue with their product, they’ve made it easier to file a github issue. Let’s not address the fact that there is a fundamental flaw in the approach they are using, let’s just make it easier to open a ticket while everyone waits to see if we are allowed to ship our app.
I’ve also heard talk that under some circumstances it’s possible for them to patch out the libraries causing issues. Apple provides tools to identify these libraries ... therefore Electron is doing fuck all to adresss this issue, and adopting a “wait until someone complains” style of approach.
A+7 -
When something doesn't work you open a ticket on the ticketing platform. Today ticket platform was not working: Ticket-Inception4
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> worst coding procrastination story
worst and best at the same time:
If you wait long enough things might resolve themselves.
My team inherited an ancient site. Hosted on an old host that the org wanted to kill, using an old log service the org wanted to kill.
A ticket was written in 2021 to migrate that site's hosting and logging to the new services our org started using.
My team kept avoiding it since it was a cheap unimportant site.
in 2023 we were about to finally take action - then we hear "Turns out the new hosting platform and logging platform are way too expensive - I know all of you have migrated to these new services but you gotta revert and go back the old ones til we figure this out"
We didn't have to do squat.
Problem solved by procrastinating ✅1 -
[Applies for RedHat OpenShift Beta on April]
this will be lit I said, since I was quite a bug reporter for Eclipse Che/Codenvy
[Took me until november to open up a ticket so they can take me in]
oooh shit this is lit
[Starts an Eclipse Che Workspace]
huh, why isn't it provisioning?
[inb4 OpenShift devs says its both a OSIO infra issue and a known bug in the OpenShift panel]
oof.
[Makes it work using workaround]
Woo this is gon-
[Haha no, Too Many tedirects for you]
REEEEEEEEEE
Conclusion: Openshift.io is a lit platform, it just happened to be very VERY beta.
I like the kubernetes "pods" tho3 -
Product Manager: We’re assigning you to the Guest Checkout project.
I look at the Guest Checkout epic in JIRA and see it only includes frontend scope. Nothing about backend implementation.
I also find an older ticket about guest checkout. It was written by the former Product Manager. It explicitly says our admin switch for guest checkout no longer works because rebuilt checkout to use react. Why does no one bother to check the backlog??? I found this just by searching “guest checkout.”
Me: Um, our website doesn’t support guest checkout.
PM: What?! But the admin has a guest checkout option that can be turned on and off.
Me: Those admin options only apply if you’re still using the out-of-the-box solution for the e-commerce platform. Remember how we rebuilt checkout using React? We didn’t build it to support guest checkout. That admin switch doesn’t work anymore. We can ask a backend dev to confirm.
I check the code. The code that relates to the admin switch for guest checkout no longer exists. It’s a dead switch.
BE Dev: We made a lot of customizations since we purchased the e-commerce solution. So yeah, that guest checkout switch doesn’t work.
PM: [to me] …Our BE devs are busy with other projects. Can you do the backend for guest checkout?
😳
Me: You realize I’m just a frontend dev with only some backend knowledge, right? I’m not even close to fullstack. And you want me to architect an entire guest checkout flow? That will work with our current checkout experience? And that is HIPPA compliant? On top of doing the frontend?devrant who planned this project i don’t get paid enough for this frontend problems that aren’t frontend5 -
We have an e-commerce platform. One guy uploaded a blurry product image later he created a ticket on Jira that the image is too blurry at the storefront and asked if we can do something about it.5
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ComputerToucher: *opens Jira ticket* Dev team needs tokens for the APM for a new app with multiple tenants. Ezpz. Hey, developer. Do you want one golden token for all of your app tenants or would you like us to generate one token for each?
Developer: Let’s have a meeting to discuss it.
CT: It’s…an exceedingly simple question. One token or 4? Which does your app support?
Dev: Yeah I think we should discuss with this with the platform team, can you set up the call?
CT: (Internally) I am the platform team? Do you not know how your applica-never mind I’ll just ask the PM directly.
CT (in chat): I’ll ask PM to schedule the call.
*Goes back to Jira ticket, changes priority to 4, removes ticket from sprint entirely, picks something else to work on*6 -
Lotus Notes is absolutely the worst platform known to man. Every time a ticket comes in I want to set the Domino servers on fire.11
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Finally finished the longest ticket I've ever worked on in my life. The ticket title and description was a pretty simple and straightforward one: "Upgrade from PHP 7.4 to 8".
If it was only so simple in real life. Our application is mostly done with API Platform framework, which is based on top of Symfony framework which is based on top of PHP language.
Once I did PHP 7 => 8 upgrade I needed to upgrade API Platform 2 => 3. But of-course that couldn't have been done as before that I needed to upgrade from Symfony 5 => 6.
This all was literally an equivalent of touching into a wasp nest - it took me a bit over 5 months and 800 hours of work and there was literally not a single source file left untouched.
In the process of all of this I've ran into literally dozen undocumented feature-breaking changes, broken backwards-compatibility promises and inside out architectural changes - from both the frameworks and the language itself.
Upgrading just one major version of anything SHOULD NOT be so hard. And to top it all up just to think I will need to do this again in a year or two..
Experiences like these really set my hate for time-based model of releases and the state of today's development in general.6 -
Today a task was assigned to a coworker, he is a good guy, but one of those that never complain, never say anything, get there early, go to lunch at the exact same hour everyday, doesnt talk to anybody and gets off at exactly 6pm.
So, the task was submitted by QA, according to them, a disabled input could be enabled by going into the dev tools and enabling it...
So i went over the pm and told her (cos she is a cunt) that the ticket was just bullshit and that first of all, we had no control of it, but if that is the case, we can go over and add event listeners to all the inputs in the platform to avoid people changing them...like wtf?
Since she is a dumb cunt, she 'escalated' the task to the senior dev... he is also a total fucktard who doesnt know a shit. The dude said that the task was ok and we had to do it or not but it was better to do it, justifying the ticket in the most stupid and incoherent way... like wtf is to do with it? Tell the user to not go over the devtools and enable it? The fuckkkk
I felt like i was about to shit my kidney, seriously, but what can i do? It is not the first time things like that happen. The stupid fuck also let one of his friends add several migrations to change several tables columns just because of 'good practices' which in first place left the databas all fucked up and with fucked relations.
I'm just so tired of these fucks, incompetent motherfuckers... I told a friend about it and he said that that was nothing, it is worse when you have to work for banks and that the only thing i could do was to let it go and learn from it, to not do the same mistakes. Im thinking in quitting... what should i do?3 -
I'm considering quitting a job I started a few weeks ago. I'll probably try to find other work first I suppose.
I'm UK based and this is the 6th programming/DevOps role I've had and I've never seen a team that is so utterly opposed to change. This is the largest company I've worked for in a full time capacity so someone please tell me if I'm going to see the same things at other companies of similar sizes (1000 employees). Or even tell me if I'm just being too opinionated and that I simply have different priorities than others I'm working with. The only upside so far is that at least 90% of the people I've been speaking to are very friendly and aren't outwardly toxic.
My first week, I explained during the daily stand up how I had been updating the readmes of a couple of code bases as I set them up locally, updated docker files to fix a few issues, made missing env files, and I didn't mention that I had also started a soon to be very long list of major problems in the code bases. 30 minutes later I get a call from the team lead saying he'd had complaints from another dev about the changes I'd spoke about making to their work. I was told to stash my changes for a few weeks at least and not to bother committing them.
Since then I've found out that even if I had wanted to, I wouldn't have been allowed to merge in my changes. Sprints are 2 weeks long, and are planned several sprints ahead. Trying to get any tickets planned in so far has been a brick wall, and it's clear management only cares about features.
Weirdly enough but not unsurprisingly I've heard loads of complaints about the slow turn around of the dev team to get out anything, be it bug fixes or features. It's weird because when I pointed out that there's currently no centralised logging or an error management platform like bugsnag, there was zero interest. I wrote a 4 page report on the benefits and how it would help the dev team to get away from fire fighting and these hidden issues they keep running into. But I was told that it would have to be planned for next year's work, as this year everything is already planned and there's no space in the budget for the roughly $20 a month a standard bugsnag plan would take.
The reason I even had time to write up such a report is because I get given work that takes 30 minutes and I'm seemingly expected to take several days to do it. I tried asking for more work at the start but I could tell the lead was busy and was frankly just annoyed that he was having to find me work within the narrow confines of what's planned for the sprint.
So I tried to keep busy with a load of code reviews and writing reports on road mapping out how we could improve various things. It's still not much to do though. And hey when I brought up actually implementing psr12 coding standards, there currently aren't any standards and the code bases even use a mix of spaces and tab indentation in the same file, I seemingly got a positive impression at the only senior developer meeting I've been to so far. However when I wrote up a confluence doc on setting up psr12 code sniffing in the various IDEs everyone uses, and mentioned it in a daily stand up, I once again got kickback and a talking to.
It's pretty clear that they'd like me to sit down, do my assigned work, and otherwise try to look busy. While continuing with their terrible practices.
After today I think I'll have to stop trying to do code reviews too as it's clear they don't actually want code to be reviewed. A junior dev who only started writing code last year had written probably the single worst pull request I've ever seen. However it's still a perfectly reasonable thing, they're junior and that's what code reviews are for. So I went through file by file and gently suggested a cleaner or safer way to achieve things, or in a couple of the worst cases I suggested that they bring up a refactor ticket to be made as the code base was trapping them in shocking practices. I'm talking html in strings being concatenated in a class. Database migrations that use hard coded IDs from production data. Database queries that again quote arbitrary production IDs. A mix of tabs and spaces in the same file. Indentation being way off. Etc, the list goes on.
Well of course I get massive kickback from that too, not just from the team lead who they complained to but the junior was incredibly rude and basically told me to shut up because this was how it was done in this code base. For the last 2 days it's been a bit of a back and forth of me at least trying to get the guy to fix the formatting issues, and my lead has messaged me multiple times asking if it can go through code review to QA yet. I don't know why they even bother with code reviews at this point.18 -
I haven't felt an urge to post on here in a while just because things have been going so well. But this month, is just not that kind of month anymore.
I'm upset. I'm upset by how I've been uprooted from my routine. I know I shouldn't be that bothered by it and things always change. But what the fuck is this company thinking to be using it's own fucking home baked ticketing system!
WHAT THE EVER LIVING FUCK IS THIS SHIT!
Let's go over the issues it has
1. I can't fucking email my clients through it
2. all emails are not recognized automatically. In other words each new email creates a new ticket if it does not have the tracking number attached to it.
3. I have to fucking hunt around in my inbox that is now bombarded by every email that is created for this ticketing system. Slap on a fucking tracking number. And then HOPE TO FUCKING GOD that the person on the other end doesn't erase the subject and cause the system to create a new ticket just for it.
Let's go over Zendesk which they've decided to decomission.
1. I. DON'T. HAVE. TO. DO. ANY. OF. THAT. FUCKING. SHIT.
2. That's it. It's fucking simple
Seriously. They forced me off of my original platform because this company already had a "ticketing system", if you can even fucking call it that, working.
And just if you weren't aware, all of this change happened because my company got bought out. It got bought out by this behemoth company that isn't willing to let me continue using a system; that has been very efficient, mind you, and instead make me use their system.
I. FUCKING. HATE. THIS.
Every fucking day! I have to do this stupid bullshit of emailing clients from my personal work email instead of on the direct ticketing system.
When I first started using this thing I actually thought I could use it to email the clients. For a solid two weeks I was "communicating" to clients through their ticketing system. Only to find out that the entire time those clients were not getting my actual fucking email! WHAT THE ACTUAL FUCK?
Then these guys tell me after the fact. "Oh that's strange... We never noticed that you can't send emails through it... We always just had used our work emails."
Are you fucking jerking my chain! You guys have literally been sitting in this slimy pit of hell for so long that you don't even know there are better options out there!
You don't have to fucking live this life!!
I don't think I'm going to make it. Something needs to change. And I know upper management isn't going to do it, because I fought hard to try and keep Zendesk. They are not keeping it. After this next quarter it is officially gone.
I'm trying to think of coding solutions to make my situation better... But I shouldn't have to fucking do that! There are perfectly good working solutions out there, and this company doesn't want to budge because "that's the way we've always been doing it"
I'm going to fucking rip out my hair. -
We had a issue with a webstore that was only affecting users on Windows: one button didn't do anything.
The colleague that was working on the ticket was running Arch, and for him it was working as expected. He reported that the bug couldn't be replicated on Chromium, Firefox or qutebrowser. But our designer, who was running Windows 10, commented that it wasn't working for her in either Chrome or Firefox.
Some more conflicting reports later a colleague using Windows managed to fix it. It was caused by querying the button elements by id selector instead or a class selector. There was multple buttons, one for each product row.
I guess there just are platform differences that aren't specific to browser but instead the OS, that could have caused it7 -
So, against like 90% of all odds, we (I) managed to submit the application to Apple for review at the ripe old time of 21.27 last night.
Events of the day included:
- fighting with appstoreconnect (turns out they just return a 500 if you haven't paid your Apple developer membership)
- legal being over an hour later than our absolute deadline for getting the Terms and Conditions and Privacy Policy
- said T&C's and Privacy Policy being delivered in Word, and having to manually format those for our app (thanks guys, please don't use tables again)
- removing FAQs altogether because "it would have taken too long to make those today" (ticket in Jira for this for ~4 months)
- our app was targeting both iPad and iPhone, so we had to rebuild the app for iPhone only because "we don't have app store images for iPad".
On the bright side, that leaves 3 days next week to get the rest of the backend finished for actual go live on Monday 16th, so long as Apple don't reject the app.
Side note: adding the target-device preference affected the android build somehow? despite the preference being iOS only, and wrapped in a platform="iOS" section. -
So I found a bug in Azure's alerting platform that means we cannot use response time as a condition.
A month down the line after having raised a support ticket, recreated the bug multiple times in different resources, being told a fix had been made, bouncing emails around to supervisors and having the case moved to other people they finally have come back to me saying they have the real fix.
Done with it4 -
Would be nice to have a closed ticket status on jira that just says RTFM. Hell, even reading the error message would be a start. As would not trying to upload year-old data prepared for a different CRM platform.
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Question for devs who work in large multi-team environments:
A) What is your code review process like? Does a senior review it once and then it's off to QA or do you have "levels" of approval?
B) If you're launching a feature that depends on another team how are you coordinating it? Do you just talk over a ticket and then hit merge and deploy at the same time or like what's your process like?
C) What CI/CD tool do you use? Also what code hosting platform do you use? Github/GItlab/etc.
D) Are you currently happy with the CI tool you're using? If not what are some common issues you're facing?5 -
The only thing worse than client QA is client vendor QA.
I do QA for a company that does custom implementations of a major e-commerce platform. On one of my current projects, the customer has elected to outsource their UAT, and isn't willing to wait for the site (or even individual features) to be complete before starting testing, so I've been triaging a lot of silly tickets. But today took the cake.
This system allows users to save their credit card info. The vendor QA guy filed a ticket "reporting" that if he saved a cc with a given number, then created a new cc record with the same number but a different expiration date, the original record was overwritten, rather than a new record being created.
I just stared at the thing for like five minutes, gathering the mental strength to reply with something other than "you're an idiot."3 -
I've almost had enough of Atlassian. So, our customers want us to integrate Jira / Confluence support into our software.
I initially thought it would be a great addition to the other providers we support, so I explored it further.
After trying Confluence – and already knowing first-hand how horrendous Jira is from a previous role – I left in absolute disgust at not only how horrendously slow, buggy and overengineered Confluence is (just like Jira), but how horrendously FUCKING SHIT their developer / API documentation is. I suspended the project at this point. No fucking way was I allowing time to be sucked away because another company can't get their shit together.
Customers kept asking for integration support, so I authorized the team to revisit Jira integration support a few weeks ago. Nothing has changed. Documentation is as shit as before, software as slow as before and the platform as overengineered as before. No surprises.
Here's the problem:
1. You can't set multiple auth callback URLs so you can actually test your implementation.
2. You can't revoke access tokens programmatically. Yes, really.
3. You need to submit a ticket to get your integration approved for use by others, because automating this process is clearly fucking impossible. And then they ask questions you've already answered before. They don't review your app or your integration beyond the information you provided in the ticket.
4. Navigating the Atlassian developer documentation is like trying to navigate through a never-ending fucking minefield. Go on, try it: https://developer.atlassian.com/clo.... Don't get too lost.
I was so very FUCKING CLOSE to terminating this integration project permanently.
Atlassian, your software is an absolute fucking joke. I have no idea why our customers use your platform. It's clearly a sign of decades of lazy and incompetent engineering at work, trying to do too much and losing yourself in the process.
You can't even get the fundamental shit right. It's not hard to write clean, maintainable code and simple, clear and concise API documentation.1 -
API changed ratelimit from 500 to 20, so only when there were not that much signups a user could be allowed to the platform and buy a ticket.