Do all the things like ++ or -- rants, post your own rants, comment on others' rants and build your customized dev avatarSign Up
From the creators of devRant, Pipeless lets you power real-time personalized recommendations and activity feeds using a simple APILearn More
Search - "escalation"
I've been fairly lucky with my bosses of late since I've progressed in my programming career. But my absolute worst boss was when I first started working in an office environment doing data entry. My boss at the time was terrible, and she was always against innovation or process improvement. She also always tried to make herself look good and taking credit for the accomplishments of others. If she screwed up it was your fault, and she was "always buried in email" so she could never respond to you for pto requests, or escalation of issues between departments. My whole family pretty much worked in various roles in the department and she fired my brother after my mother left the company for no reason, saying he was "sleeping", but I worked right next to him and he's tall and had to slouch just to comfortable see his computer screen since the same manager refused to approve work station improvements for him.
Our workflow was to receive daily spreadsheets of health care claims that we had to manually process and enter into the system. So being the lazy innovator that I am, and trying to find ways I can efficiently work, I delved into studying visual basic and programmed a few functions and tools in excel to analyze, highlight, and process some of the data since the claims on the spreadsheets always had a specific pattern. This was all before I had any formal education in computer science so the program was very basic and clunky but it tripled my efficiency. When I brought it up to my boss to spread it among the rest of our team so they could use it after a short 20 minute training, she struck it down saying any training or use of it would be a waste of resources since it was too technical and complex to be used and if I were to keep improving it or use it I would be fired. It was literally copy and paste from one spreadsheet to the other en masse and clicking a button to sort and fill in the blanks. Eventually I showed it to the director of the department when working on a large data entry project with her, and I was later offered a job as a technical analyst where I was responsible for the codebase that generated the reports for the department and specifically all the reports my old boss used where I would occasionally mess with her to get back at all the crap she gave me and my brother. Since all the reports were blind carbon copied to everyone, I would send out her reports on a delay while everyone else got them on time. It eventually got her in so much crap she had to step down as a manager. She still works in the same company that I started working at again earlier this year, and like the many careers she's ruined she eventually ruined her own within the company 😂5
The universe has taken a cactus.
It proceeded to gift the cactus with a toxin that greatly enhances the stimulus of pain.
After the universe watched it's miraculous creation it decided to shove it up so far my arse that my gag reflex turned on and I puked a lot of cactus.
Didn't sleep well, weekend hardware migration finish, today an old server got moved.
Some part, most likely the redundant PSU, had a short circuit - decided to take the switches out... Which are the only non redundant hardware...
There was only one critical system in the whole rack, that was one redundant firewall.
Guess what happened..... Naaaa?
For whatever reason, the second firewall didn't kick in, so large part of internal network unreachable as VPN was on the firewall.
That's not cactus level yet.
Spontaneously a large part of the work at home crew decided to call, cause getting an email wasn't enough.
So while all the phones were ringing and we had the joyful fun to carefully take apart a whole rack to check for possible faulty wiring / electric burns / hardware damage and getting firewall up and running again...
Some dev decided to run a deployment (doable as one of the few working at the company at the moment -.-).
I work from home, but we had a conference phone call running the whole time so I could "deescalate" and keep others up-to-date. So me on headphone with conference call, regular phone for calls, while typing mails / sms for de-escalation.
Now we're reaching cactus level, cause being tortured by being annoyed out of hell by all telephone ringing, the beeping of UPS (uninterruptible power supplies), the screaming of admins from the server room and the roaring of air coolers…
Suddenly said dev must have stood in the midst of the chaos… and asked for help cause "the deployment broke, project XY is offline"...
I think it was the first time since years that I screamed at the top of my lungs.
Bad idea (health issues)… but oh boy was it a pleasure to hear my own voice echo through the conference speaker and creating an echoic sound effect.
It was definitely worth coughing out my loungs for the next hour and I think it was the best emotional outburst ever.
I feel a bit sorry for the dev, but only a tiny bit.
After the whole rack thing, the broken deployment fixing and the "my ears are bleeding and I think I will never be able to talk again" action...
We had to roll out several emergency deployments to fix CVEs (eg libexpat).
This day was a marvelous shit show.
I will now cry myself to sleep with some codein.1
Monday morning, everyone yelling at other. Stuff could have been done ages ago, but wasn't. Why? Because everything must be escalated beyond the maximum before anyone turns a finger.