Well that was a fun call I just had.

Owner of the company I freelance for: Hey I forgot to tell you something.

Me: What?

Owner: I bought you a plane ticket to fly to Puerto Rico. You're heading out in a month.

Me: What?! Why????

Owner: To set up cryptocurency mining rigs.

Me: Just because I know a bit about mining doesn't make me an expert.

Owner: We have $80k in our pocket in investments from outside parties, with another $20-30k on the way. You get 20% of the coins mined for as long as you manage it.

Me: So we're gonna set up several rigs, utilizing a b250 motherboard, g4400 CPU, 8GB of RAM and 10 GPUs each. We'll have AMD rigs for monero and Nvidia rigs for Ethereum and others. We'll use awesome miner for profitability switching on the fly. Each machine is probably going to be $5k each, possibly $4k with bulk discounts. We'll need at least 1500W per rig for power, 2000W to be safe, so we need to make sure we have ample power delivery to the mining warehouse.

Owner: I thought you weren't an expert?

Me: I'm not, but when there's money involved my motivation to Google goes into overdrive.

Its Friday, you all know what that means! ... Its results day for practiseSafeHex's most incompetent co-worker!!!

*audience: wwwwwwooooooooo!!!!*

We've had a bewildering array of candidates, lets remind ourselves:

- a psychopath that genuinely scared me a little
- a CEO I would take pleasure seeing in pain
- a pothead who mistook me for his drug dealer
- an unbelievable idiot
- an arrogant idiot obsessed with strings

Tough competition, but there can be only one ... *drum roll* ... the winner is ... none of them!

*audience: GASP!*
*audience member: what?*
*audience member: no way!*
*audience member: your fucking kidding me!*

Sir calm down! this is a day time show, no need for that ... let me explain, there is a winner ... but we've kept him till last and for a good reason

*audience: ooooohhhhh*

You see our final contestant and ultimate winner of this series is our good old friend "C", taking the letters of each of our previous contestants, that spells TRAGIC which is the only word to explain C.

*audience: laughs*

Oh I assure you its no laughing matter. C was with us for 6 whole months ... 6 excruciatingly painful months.

Backstory:

We needed someone with frontend, backend and experience with IoT devices, or raspberry PI's. We didn't think we'd get it all, but in walked an interviewee with web development experience, a tiny bit of Angular and his masters project was building a robot device that would change LED's depending on your facial expressions. PERFECT!!!

... oh to have a time machine

Working with C:

- He never actually did the tutorials I first set him on for Node.js and Angular 2+ because they were "too boring". I didn't find this out until some time later.

- The first project I had him work on was a small dashboard and backend, but he decided to use Angular 1 and a different database than what we were using because "for me, these are easier".

- He called that project done without testing / deploying it in the cloud, despite that being part of the ticket, because he didn't know how. Rather than tell or ask anyone ... he just didn't do it and moved on.

- As part of his first tech review I had to explain to him why he should be using if / else, rather than just if's.

- Despite his past experience building server applications and dashboards (4 years!), he never heard of a websocket, and it took a considerable amount of time to explain.

- When he used a node module to open a server socket, he sat staring at me like a deer caught in headlights completely unaware of how to use / test it was working. I again had to explain it and ultimately test it for him with a command line client.

- He didn't understand the need to leave logging inside an application to report errors. Because he used to ... I shit you not ... drive to his customers, plug into their server and debug their application using a debugger.

... props for using a debugger, but fuck me.

- Once, after an entire 2 days of tapping me on the shoulder every 15 mins for questions / issues, I had to stop and ask:

Me: "Have you googled it?"
C: "... eh, no"
Me: "can I ask why?"
C: "well, for me, I only google for something I don't know"
Me: "... well do you know what this error message means?"
C: "ah good point, i'll try this time"

... maybe he was A's stoner buddy?

- He burned through our free cloud usage allowance for a month, after 1 day, meaning he couldn't test anything else under his account. He left an application running, broadcasting a lot of data. Turns out the on / off button on the dashboard only worked for "on". He had been killing his terminal locally and didn't know how to "ctrl + c a cloud app" ... so left it running. His intention was to restart the app every time you are done using it ... but forgot.

- His issue with the previous one ... not any of his countless mistakes, not the lack of even trying to make the button work, no, no, not for C. C's issue is the cloud is "shit" for giving us such little allowances. (for the record in a month I had never used more than 5%).

- I had to explain environment variables and why they are necessary for passwords and tokens etc. He didn't know it wasn't ok to commit these into GitHub.

- At his project meetups with partners I had to repeatedly ask him to stop googling gifs and pay attention to the talks.

- He complained that we don't have 3 hour lunch breaks like his last place.

- He once copied and pasted the same function 450 times into a file as a load test ... are loops too mainstream nowadays?

You see C is our winner, because after 6 painful months (companies internal process / requirements) he actually achieved nothing. I really mean that, nothing. Every thing was so broken, so insecure / wide open, built without any kind of common sense or standards I had to delete it all and start again ... it took me 2 weeks.

I hope you've all enjoyed this series and will join me in praying for the return of my sanity ... I do miss it a lot.

Yours truly,
practiseSafeHex

My first job: The Mystery of The Powered-Down Server

I paid my way through college by working every-other-semester in the Cooperative-Education Program my school provided. My first job was with a small company (now defunct) which made some of the very first optical-storage robotic storage systems. I honestly forgot what I was "officially" hired for at first, but I quickly moved up into the kernel device-driver team and was quite happy there.

It was primarily a Solaris shop, with a smattering of IBM AIX RS/6000. It was one of these ill-fated RS/6000 machines which (by no fault of its own) plays a major role in this story.

One day, I came to work to find my team-leader in quite a tizzy -- cursing and ranting about our VAR selling us bad equipment; about how IBM just doesn't make good hardware like they did in the good old days; about how back when _he_ was in charge of buying equipment this wouldn't happen, and on and on and on.

Our primary AIX dev server was powered off when he arrived. He booted it up, checked logs and was running self-diagnostics, but absolutely nothing so far indicated why the machine had shut down. We blew a couple of hours trying to figure out what happened, to no avail. Eventually, with other deadlines looming, we just chalked it up be something we'll look into more later.

Several days went by, with the usual day-to-day comings and goings; no surprises.

Then, next week, it happened again.

My team-leader was LIVID. The same server was hard-down again when he came in; no explanation. He opened a ticket with IBM and put in a call to our VAR rep, demanding answers -- how could they sell us bad equipment -- why isn't there any indication of what's failing -- someone must come out here and fix this NOW, and on and on and on.

(As a quick aside, in case it's not clearly coming through between-the-lines, our team leader was always a little bit "over to top" for me. He was the kind of person who "got things done," and as long as you stayed on his good side, you could just watch the fireworks most days - but it became pretty exhausting sometimes).

Back our story -
An IBM CE comes out and does a full on-site hardware diagnostic -- tears the whole server down, runs through everything one part a time. Absolutely. Nothing. Wrong.

I recall, at some point of all this, making the comment "It's almost like someone just pulls the plug on it -- like the power just, poof, goes away."

My team-leader demands the CE replace the power supply, even though it appeared to be operating normally. He does, at our cost, of course.

Another weeks goes by and all is forgotten in the swamp of work we have to do.

Until one day, the next week... Yes, you guessed it... It happens again. The server is down. Heads are exploding (will at least one head we all know by now). With all the screaming going on, the entire office staff should have comped some Advil.

My team-leader demands the facilities team do a full diagnostic on the UPS system and assure we aren't getting drop-outs on the power system. They do the diagnostic. They also review the logs for the power/load distribution to the entire lab and office spaces. Nothing is amiss.

This would also be a good time draw the picture of where this server is -- this particular server is not in the actual server room, it's out in the office area. That's on purpose, since it is connected to a demo robotics cabinet we use for testing and POC work. And customer demos. This will date me, but these were the days when robotic storage was new and VERY exciting to watch...

So, this is basically a couple of big boxes out on the office floor, with power cables running into a special power-drop near the middle of the room. That information might seem superfluous now, but will come into play shortly in our story.

So, we still have no answer to what's causing the server problems, but we all have work to do, so we keep plugging away, hoping for the best.

The team leader is insisting the VAR swap in a new server.

One night, we (the device-driver team) are working late, burning the midnight oil, right there in the office, and we bear witness to something I will never forget.

The cleaning staff came in.

Anxious for a brief distraction from our marathon of debugging, we stopped to watch them set up and start cleaning the office for a bit.

Then, friends, I Am Not Making This Up(tm)... I watched one of the cleaning staff walk right over to that beautiful RS/6000 dev server, dwarfed in shadow beside that huge robotic disc enclosure... and yank the server power cable right out of the dedicated power drop. And plug in their vacuum cleaner. And vacuum the floor.

We each looked at one-another, slowly, in bewilderment... and then went home, after a brief discussion on the way out the door.

You see, our team-leader wasn't with us that night; so before we left, we all agreed to come in late the next day. Very late indeed.

We're using a ticket system at work that a local company wrote specifically for IT-support companies. It's missing so many (to us) essential features that they flat out ignored the feature requests for. I started dissecting their front-end code to find ways to get the site to do what we want and find a lot of ugly code.
Stuff like if(!confirm("blablabla") == false) and whole JavaScript libraries just to perform one task in one page that are loaded on every page you visit, complaining in the js console that they are loaded in the wrong order. It also uses a websocket on a completely arbitrary port making it impossible to work with it if you are on a restricted wifi. They flat out lie about their customers not wanting an offline app even though their communications platform on which they got asked this question once again got swarmed with big customers disagreeing as the mobile perofrmance and design of the mobile webpage is just atrocious.

So i dig farther and farthee adding all the features we want into a userscript with a beat little 'custom namespace' i make pretty good progress until i find a site that does asynchronous loading of its subpages all of a sudden. They never do that anywhere else. Injecting code into the overcomolicated jQuery mess that they call code is impossible to me, so i track changes via a mutationObserver (awesome stuff for userscripts, never heard of it before) and get that running too.

The userscript got such a volume of functions in such a short time that my boss even used it to demonstrate to them what we want and asked them why they couldn't do it in a reasonable timeframe.

All in all I'm pretty proud if the script, but i hate that software companies that write such a mess of code in different coding styles all over the place even get a foot into the door.

And that's just the code part: They very veeeery often just break stuff in updates that then require multiple hotfixes throughout the day after we complain about it. These errors even go so far to break functionality completely or just throw 500s in our face. It really gives you the impression that they are not testing that thing at all.

And the worst: They actively encourage their trainees to write as much code as possible to get paid more than their contract says, so of course they just break stuff all the time to write as much as possible.
Where did i get that information you ask? They state it on ther fucking career page!

We also have reverse proxy in front of that page that manages the HTTPS encryption and Let's Encrypt renewal. Guess what: They internally check if the certificate on the machine is valid and the system refuses to work if it isn't. How do you upload a certificate to the system you asked? You don't! You have to mail it to them for them to SSH into the system and install it manually. When will that be possible you ask? SOON™.
At least after a while i got them to just disable the 'feature'.

While we are at 'features' (sorry for the bad structure): They have this genius 'smart redirect' feature that is supposed to throw you right back where you were once you're done editing something. Brilliant idea, how do they do it? Using a callback libk like everyone else? Noooo. A serverside database entry that only gets correctly updated half of the time. So while multitasking in multiple tabs because the performance of that thing almost forces you to makes it a whole lot worse you are not protected from it if you don't. Example: you did work on ticket A and save that. You get redirected to ticket B you worked on this morning even though its fucking 5 o' clock in the evening. So of course you get confused over wherever you selected the right ticket to begin with. So you have to check that almost everytime.

Alright, rant over.
Let's see if i beed to make another one after their big 'all feature requests on hold, UI redesign, everything will be fixed and much better'-update.

A real interaction I just had...

Team Member: "Can you handle this ticket for a bug fix?"

Me: "Whats the problem?"

TM: "We aren't exactly sure..."

Me: "Ok, so can you show it to me?"

TM: "We can't get it to happen again, and when it does the machine freezes and we can't debug it..."

Me: "So, if I find a fix then how do we test to make sure it worked?"

TM: "I'm not sure..."

Then today,

Product Manager: "How's that bug fix going?"

Me: "Well, let's see. The problem still hasn't been defined. I have never been able to recreate the issue. I have a hacky fix in a PR..."

PM: "Great, so we can deploy today?!?"

Me: "No, because we have no way to reproduce or test this issue at all..."

PM: "Do you think your fix will work?"

Me: "Honestly, no. If you're asking for my opinion then you can have it. IMO this is NOT a bug fix but a change to how the system operates altogether. This system was built by someone who didn't know what they are doing. We have done our best with it but it is a house of cards. And now the solution is to replace a card at the bottom layer. It is likely that no matter what fix we do (even when we can fucking test it) that it will topple the house of cards..."

PM: ~Looking at me in disbelief~

Me: "If you ask me for my honest professional opinion then you will get it. Keep that in the future if that honest response was outside what you expected."

PM: "I will do that, thanks for your assessment"

Where do we go from here? God only knows.

Praise Joe Pesci

I think this ticket machine will definitely benefit of a hardware upgrade

My work laptop (windows) updated yesterday. Today my monitors keep flickering, hanging, and going black for a few seconds then come back with an error that my display drivers crashed. Since I have basically zero access to anything admin on this machine, I put in a help desk ticket with all the details, the error message, even screen shots which took forever to get because of all the crashes.

They finally respond after about an hour, and tell me that my computer does not support 3 screens so I will have to use 2, and that is what is causing the crash. Well I have been using 3 screens with this computer since I started there in 2014, and it has worked perfectly until the update, so I asked if they could revert the update.

He told me that they could not revert it, and not only that, but I couldn't have been using 3 monitors before because the computer doesn't support it and never has. REALLY??? I just freaking told you I have been doing that for over 3 years so obviously it does support it you deaf, stupid retard. Try using your brain for 2 seconds and work on a solution instead of calling me a liar and dismissing my issue without thought.

After going back and forth for about 5 minutes I gave up and hung up. Finally I fixed it by switching out my docking station with another one I found laying around. Not sure why that worked, but I'm back to working on all 3 monitors. I called the guy back to tell him it's working and sent a picture of my setup, his response: "Well I don't know why that works because your laptop is too old to support that."

Useless...

I iust won a fully paid ticket with flight and accommodation to a machine learning research conference later this summer! Yaay!

Am I really unlucky, or are juniors these days all lazy af and such pampered babies that need hand holding all the time?
So back when I was a junior, when I wanted to learn something new, I would ask for some pointers from my seniors, could be an article, a video or even a book. From there I would look up further knowledge, play with the idea in my machine. If I couldn't understand something, or if I needed a better explanation of something, I would go back to my senior, but it was really rare.
Then comes this modern day, I'm the senior now and I'm in charge of mentoring a bunch of kids, who would treat me like their personal chatgpt. "Hey Junior #0, this is something you may want to read to help your next ticket, let me know if you have difficulty". Next day junior #0 would come back and say "I don't understand, the article mentioned X but I don't know how to do X. Can you show me how to do X?". Bro, no one knows how to do X after being born, just google "how to do X" and it gives you the fucking answer. Why the fuck do you have to circle back to me because of this. Junior #1 would refuse to read any articles longer than 250 words, and require constant 1-1 meetings to give him personal lectures. Dude this is not a class room, grow the fuck up! Junior #3 would write the messiest code possible despite my efforts to introduce tons of resources, then complain "why I'm still junior, how do I grow". Bro maybe if you learned half of what I sent you, you would have gotten promote by now. Fucking lazy kids these days!
Oh I can't fire these juniors. Top management was very clear that "we don't have budget to hire other devs for you, it's your responsibility to train them better".

Parked the car in a parking lot 15 mins before job interview. Plenty of time to spare.

Go to pay for parking.

Ticket machine doesn't accept cards. Fine, I have notes.

Ticket machine doesn't accept notes. Shit, I need to go get change quick.

FUCKING FUCKER DOESN'T ACCEPT £1 COINS WELL WHAT THE FUCK TO YOU ACCEPT THEN YOU FUCKING FUCK I'M GOING TO BE LATE FOR MY JOB INTERVIEW OR GET A £80 FUCKING PARKING FINE

Testing hell.

I'm working on a ticket that touches a lot of areas of the codebase, and impacts everything that creates a ... really common kind of object.

This means changes throughout the codebase and lots of failing specs. Ofc sometimes the code needs changing, and sometimes the specs do. it's tedious.

What makes this incredibly challenging is that different specs fail depend on how i run them. If I use Jenkins, i'm currently at 160 failing tests. If I run the same specs from the terminal, Iget 132. If I run them from RubyMine... well, I can't run them all at once because RubyMine sucks, but I'm guessing it's around 90 failures based on spot-checking some of the files.

But seriously, how can I determine what "fixed" even means if the issues arbitrarily pass or fail in different environments? I don't even know how cli and rubymine *can* differ, if I'm being honest.

I asked my boss about this and he said he's never seen the issue in the ten years he's worked there. so now i'm doubly confused.

Update: I used a copy of his db (the same one Jenkins is using), and now rspec reports 137 failures from the terminal, and a similar ~90 (again, a guess) from rubymine based on more spot-checking. I am so confused. The db dump has the same structure, and rspec clears the actual data between tests, so wtf is even going on? Maybe the encoding differs? but the failing specs are mostly testing logic?

none of this makes any sense.
i'm so confused.

It feels like i'm being asked to build a machine when the laws of physics change with locality. I can make it work here just fine, but it misbehaves a little at my neighbor's house, and outright explodes at the testing ground.

Not as much of a rant as a share of my exasperation you might breathe a bit more heavily out your nose at.

My work has dealt out new laptops to devs. Such shiny, very wow. They're also famously easy to use.
.
.
.
My arse.
.
.
.
I got the laptop, transferred the necessary files and settings over, then got to work. Delivered ticket i, delivered ticket j, delivered the tests (tests first *cough*) then delivered Mr Bullet to Mr Foot.

Day 4 of using the temporary passwords support gave me I thought it was time to get with department policy and change my myriad passwords to a single one. Maybe it's not as secure but oh hell, would having a single sign-on have saved me from this.

I went for my new machine's password first because why not? It's the one I'll use the most, and I definitely won't forget it. I didn't. (I didn't.) I plopped in my memorable password, including special characters, caps, and numbers, again (carefully typed) in the second password field, then nearly confirmed. Curiosity, you bastard.

There's a key icon by the password field and I still had milk teeth left to chew any and all new features with.
Naturally I click on it. I'm greeted by a window showing me a password generating tool. So many features, options for choosing length, character types, and tons of others but thinking back on it, I only remember those two. I had a cheeky peek at the different passwords generated by it, including playing with the length slider. My curiosity sated, I closed that window and confirmed that my password was in.

You probably know where this is going. I say probably to give room for those of you like me who certifiably. did. not.

Time to test my new password.
*Smacks the power button to log off*
Time to put it in (ooer)
*Smacks in the password*
I N C O R R E C T L O G I N D E T A I L S.

Whoops, typo probably.
Do it again.
I N C O R R E C T L O G I N D E T A I L S.

No u.
Try again.
I N C O R R E C T L O G I N D E T A I L S.

Try my previous password.
Well, SUCCESS... but actually, no.

Tried the previous previous password.
T O O M A N Y A T T E M P T S

Ahh fuck, I can't believe I've done this, but going to support is for pussies. I'll put this by the rest of the fire, I can work on my old laptop.

Day starts getting late, gotta go swimming soonish. Should probably solve the problem. Cue a whole 40 minutes trying my 15 or so different passwords and their permutations because oh heck I hope it's one of them.
I talk to a colleague because by now the "days since last incident" counter has been reset.

"Hello there Ryan, would you kindly go on a voyage with me that I may retrace my steps and perhaps discover the source of this mystery?"

"A man chooses, a slave obeys. I choose... lmao ye sure m8, but I'm driving"

We went straight for the password generator, then the length slider, because who doesn't love sliding a slidey boi. Soon as we moved it my upside down frown turned back around. Down in the 'new password' and the 'confirm new password' IT WAS FUCKING AUTOCOMPLETING. The slidey boi was changing the number of asterisks in both bars as we moved it. Mystery solved, password generator arrested, shit's still fucked.

Bite the bullet, call support.
"Hi, I need my password resetting. I dun goofed"
*details tech support needs*
*It can be sorted but the tech is ages away*
Gotta be punctual for swimming, got two whole lengths to do and a sauna to sit in.
"I'm off soon, can it happen tomorrow?"
"Yeah no problem someone will be down in the morning."

Next day. Friday. 3 hours later, still no contact. Go to support room myself.
The guy really tries, goes through everything he can, gets informed that he needs a code from Derek. Where's Derek? Ah shet. He's on holiday.

There goes my weekend (looong weekend, bank holiday plus day flexi-time) where I could have shown off to my girlfriend the quality at which this laptop can play all our favourite animé, and probably get remind by her that my personal laptop has an i2350u with integrated graphics.

TODAY. (Part is unrelated, but still, ugh.)
Go to work. Ten minutes away realise I forgot my door pass.
Bollocks.
Go get a temporary pass (of shame).
Go to clock in. My fob was with my REAL pass.
What the wank.
Get to my desk, nobody notices my shame. I'm thirsty. I'll have the bottle from my drawer. But wait, what's this? No key that usually lives with my pass? Can't even unlock it?
No thanks.

Support might be able to cheer me up. Support is now for manly men too.
*Knock knock*
"Me again"
"Yeah give it here, I've got the code"
He fixes it, I reset my pass, sensibly change my other passwords.
Or I would, if the internet would work.

It connects, but no traffic? Ryan from earlier helps, we solve it after a while.

My passwords are now sorted, machine is okay, crisis resolved.

*THE END*

If you skipped the whole thing and were expecting a tl;dr, you just lost the game.

Otherwise, I absolve you of having lost the game.

Exactly at the char limit

New AD account.
cannot login.
Want to create a ticket.
Need a login to create ticket.
*genius*

Go to coworkers machine.
Open ticket there.
They respond, the user must create the ticket himself.

Ffs!

A few months ago I bought an e scooter to get from home to work.

The backstory to this:
My car broke down on the highway, my sister's car broke down on the highway and we didn't have another car apart of my dad's anymore.
Which means I had to look for another car. The cars between 1k-5k € are dogshit and when you want to register the car you have to have an appointment at a government building which happens to be closed when I'm getting out of my 8-5 job.
I had enough and bought an e scooter.

Now back to now:
In the beginning it was cool.
Could get anywhere I wanted to in combination with the Germany ticket. Except for the Netherlands where my beautiful girlfriend is.
There I can legally not use it but that's ok lol.

The German government is hyping e mobility and public transportation up, but for what?
E mobility currently sucks ass with all the shit laws for e.g. e scooters and when you want to transport it in public transport, people give you weird looks, the bus driver wants you to buy a bicycle ticket even if I can fold the e scooter and more. The scanners in the bus of the German buses cannot read my German ticket for some reason and every bus driver in my city knows that and they just look at it and are like "Ok, you're cool. Continue moving", but this old grandma looking ass bitch is like "No, according to the law you need to show it to the scanner and not to me". I fucking know. I've been doing this shit for a year and you know that but it doesn't work. It says to me that I need to show it to you instead of to the scanner bc this machine is fucking dumb and apparently I'm holding the people because I started a discussion with her. This driver ... ugh. The buses in my city come whenever they want as well.
Like sometimes 5 minutes earlier, sometimes up to 30 minutes later.
Inconsistent motherfuckers and I am the one making everyone wait? Suck my donkey kong balls.

German trains... well you know how that goes. It doesn't. It sucks ass.
Every single fucking train line has a problem. Either a previous train has something, or staff is missing, or a technical error or the train driver's ass is itchy and needs scratches from his assistant. There's always something.

When I want to travelled home from my gf I spent not lying 8 fucking hours on the trains on Sunday.
Normally it takes max. 5 hours with a train and 3-4 hours with a car.
I can also go on a rant because of the Dutch train system because it also sucks, BUT they are reliable. They are there when they say they are gonna be there. 99% of the times.
In Germany it is somewhere at 10%.

Now I realized that e scooters are uncomfortable and expensive toys who need maintenance just like a car but nonetheless they are reliable unlike the public transport.
In the winter it will be even worse.

Electrical cars are way expensive and affordable electrical cars you need to keep charging every few baby steps.

I also looked at 125ccm motorcycles which you can drive if you upgrade your existing car driver's license, but ngl that's a scam. Not worth it at all.

And that's why I am looking for a traditional car now. E mobility is not there yet in Germany and public transport is not doable at this moment.

! dev. I had to pick up a parcel at lunchtime. Coming out of the shop, there was a parking enforcement officer (what we used to call traffic wardens) standing in front of the door, fiddling with his ticket machine, blocking my exit.

"Excuse me, you can't park there", I said.

He wasn't very amused, miserable bastard.

About slightly more than a year ago I started volunteering at the local general students committee. They desperately searched for someone playing the role of both political head of division as well as the system administrator, for around half a year before I took the job.

When I started the data center was mostly abandoned with most of the computational power and resources just laying around unused. They already ran some kvm-hosts with around 6 virtual machines, including a cloud service, internally used shared storage, a user directory and also 10 workstations and a WiFi-Network. Everything except one virtual machine ran on GNU/Linux-systems and was built on open source technology. The administration was done through shared passwords, bash-scripts and instructions in an extensive MediaWiki instance.

My introduction into this whole eco-system was basically this:
"Ever did something with linux before? Here you have the logins - have fun. Oh, and please don't break stuff. Thank you!"

Since I had only managed a small personal server before and learned stuff about networking, it-sec and administration only from courses in university I quickly shaped a small team eager to build great things which would bring in the knowledge necessary to create something awesome. We had a lot of fun diving into modern technologies, discussing the future of this infrastructure and simply try out and fail hard while implementing those ideas.

Today, a year and a half later, we look at around 40 virtual machines spiced with a lot of magic. We host several internal and external services like cloud, chat, ticket-system, websites, blog, notepad, DNS, DHCP, VPN, firewall, confluence, freifunk (free network mesh), ubuntu mirror etc. Everything is managed through a central puppet-configuration infrastructure. Changes in configuration are deployed in minutes across all servers. We utilize docker for application deployment and gitlab for code management. We provide incremental, distributed backups, a central database and a distributed network across the campus. We created a desktop workstation environment based on Ubuntu Server for deployment on bare-metal machines through the foreman project. Almost everything free and open source.

The whole system now is easily configurable, allows updating, maintenance and deployment of old and new services. We reached our main goal for this year which was the creation of a documented environment which is maintainable by one administrator.

Although we did this in our free-time without any payment it was a great year with a lot of experience which pays off now.

I said “Thank You, Machine” after it scanned my ticket and let me through.

Someone blocked access to AWS RDS database and for the past few weeks I can't access the database from my machine when connected to our company network.

Created support ticket to internal IT team and someone closed the ticket. I re-opened the ticket and in the comment someone wrote "Their team doesn't handle AWS access".,

Wrote email to the director of infrastructure and that asshole replied to me asking some questions and after that his been ghosting me for past 2 weeks.

I'm tired and I don't have energy to do any more follow ups.

Optimization issue pops out with one of our queries.
> Team leader: You need to do this and that, it's a thing you know NOTHING about but don't worry, the DBA already performed all the preliminary analysis, it's tested and it should work. Just change these 2 lines of code and we're good to go
> ffwd 2 days, ticket gets sent back, it's not working
> Team leader: YOU WERE SUPPOSED TO TEST IT YOUR CHANGE IS NOT WORKING
> IHateForALiving: try it on our production machine and you'll see the exact same error, it's been there for years
> Team leader: BUT YOU WERE SUPPOSED TO TEST IT

Just so we're clear, when I perform a change in the code, I test the changes I made. I don't know in which universe I should be held accountable for tards breaking features 10 years ago, but you can't seriously expect me to test the whole fucking software from scratch every time I add an index to the db.

Gotta love it when checking out tickets gives you the template screen 😁

Where do I start...

I have seen a QA load local code to a machine, run it and then say it was ready to deploy. Little did we know she wasn’t following the deployment process at all and didn’t even realize she had to. We were a week trying to figure out why the deploys wouldn’t work until she spoke up.

I knew a dev/founder that said to me “source control is only for large projects”, I tried to convince him and his cofounder to use github or bitbucket. Nope, they weren’t into it (fresh out of school listening to professors who hadn’t worked a development day in 20 years) One cofounder got disgruntled, thought he was doing most of the work and decided to quit, he also decided to wipe the code off his co-founders machine. I literally saw a grown man come out of a meeting crying knowing he would never gain back the respect of those mentors and advisors.

I once saw a developer create a printed ticket receipt for a web app. Instead of making a page and styling it to fit a smaller width, he decided to do everything in string literals. More precisely, he made one big long fucking strong literal and then broke it up using custom regex to add styling to different sections. We had a meeting and he was totally convinced this was the only way. In the end we scrapped the entire code and the dude didn’t last very long after that.

Worst of all! I once saw a developer find a IBM Model M keyboard and said “I’m gonna throw out this junky keyboard”. I told him to shut his stupid fucking mouth and give the the keyboard.

He did

So for the past one month I'm working on an enhancement in a product coded in C++ and shell script, running on RHEL. After toiling away for almost 10 hours/day for a month, the enhacement is ready. Coded, tested, documented. Ready to ship.

The client is supposed to recieve the update as a drop. 1 day before the drop is scheduled to be released to Quality Control, I fire an overnight build on the build machine, update the change request ticket, update other related tickets, inform QC of the drop to be released tomorrow. On the D-day, I package the drop using the company's painfully arduous method. Everything is ready by the evening, and the drop is good to go.

At 7pm (one hour before the drop is to be released), Jack fucking Jack-o-lantern (one of the top most exec in the company) tells me that the default value of the parameter introduced in the enhancement, needs to be changed from 86400 to 1500. HALF AN HOUR BEFORE THE DROP IS TO BE RELAEASED!

Now here I am, changing the value in over 25 files, followed by firing an overnight build, followed by sanity testing, change specific testing, followed by drop packaging, followed by inform QC that the drop will be delayed.

All because fucking jack-o-lantern wanted to change the fucking default value.
GOOD FOR YOU FUCKING JACK.

Today I've seen 2 bsod on 2 different ticket machines at my local train station.

I'm late as hell, probably not arriving in time for the exam, but at least I laughed.

Locked out of machine...
Email to open ticket...
Ticket confiration in email call number pls...
Calls number, dial options menu...
Option 3 ... Presses option 3...
Please leave a voicemail describing your issue...

Rinse repeat

TL;DR
I just got a mail from our universities tech support for a ticket I openend a fucking year ago... They didn't respond for a whole year and are now working on it?

One year ago I had problems connecting to eduroam on my Linux machine. No matter what settings I tried I never got it to work.

So I decided to open a ticket at my universities tech support. Fairly fast they answered me and tried to find what the problem was. Somehow only half my username made it to their server which means their is no way I can log in.

The conversation went on for a few mails but we never managed to solve the problem...

Now after one year they send me a mail stating that I can call them if I still have this problem.

Wtf? Who answeres to a ticket from one year ago? Why is the ticket still open? Did they work on it or just randomly decide to reply to old mails? Why didn't they write anything in the meantime?

God, these people...

Little backstory. I'm making an training application and we have a MySQL database set up where some elements of the training are configured. This is so learning experts can easily change some aspects of the training without programmer's help.

Meanwhile, I'm also in the middle of a server migration, because our current server is running a lot of deprecated software and is in dire need of replacement.
This is going pretty slowly, though, because of other, high-priority, work that keeps being shoved my way.

Now, someone accidentally deletes a bunch of data from one of the schemas. No big deal in my book, the training is still in development and we have nightly backups of the database.
So I shoot a support ticket to the hosting provider and ask them to restore a specific schema, telling them to restore the image to some other machine and dump the tables in an MySQL file so I can restore it that way.
I also told them to get the backup of the OLD server, not the NEW one we're still migrating to.

About an hour later, I get a message that they dumped the schema's files in a Temp folder on the D drive. So I RDP to the server to check and... The files aren't there. Just before writing a response asking where the file is, I remembered the server I was migrating to and checked that server, and there were the files.

I had already migrated part of our databases and was testing compatibility before I moved to something else.
The hosting provider just dumped the files of the wrong server, despite me telling them exactly which server to use.

This is not the first time this hosting provider has let me down...
I'm really considering jumping to another if they keep doing this...

So, the story starts with me getting a job. Full-time job for the first time in my 21 years old life. After short conversation about how amazing this company is, after countless lies and stood questions they decided to hire me. I had to get come on Monday a week later with everything prepared.

So of course I did that and got to my workplace on designated time. Turned out nobody was expecting me, nothing was prepared for a new programmer and everyone seemed angry at me for no apparent reason.

After long talk with my new boss I got some less than 100$ pc with CPU that couldn't handle virtualization and expected me to work on software that needed extensive use of virtual machine.

PC is of course filled with all kinds of spying software that uses most of the resources. IT teams only job is to check if programmers are working their assess off for at least 8 hours a day.

I've filled a ticket about granting me access to Debian machine on the mainframe so I could work. No response for two weeks. I've lost hope already.

I have to work on open space with more than 30 engineers. Screams, phone calls, alarms, all at once, all the time. My colleagues seem to not care and I can't understand how.

I was tasked with rewriting major application because old developer did some half assed piece of burning shit. It took him more than one year, I'm finishing it in less than two weeks.

Of course nobody except for me is preparing any kinds of documentation. I had to reverse-engineer whole API for alarm system.

Salary is less than a junior programmer should earn.

But I'm stuck here for at least a year because nobody's here wants a guy whose only experience is as a freelancer.