This is dedicated to all Webdevs, especially those WordPress fanboys.

I was reflecting on some things since I do more frequent freelance jobs at the time. And I have to admit: people are fucking crazy.

I had some serious talk with customers and some serious talk for people I work as subsidiary.

The average customer thinks a nice webpage costs I'm 9-50 bucks. They got some shitty Webhosting for 1-5$/month including domain and think they are set.

They have unclear visions about what they actually want, it all boils down to "I like the design". I made a page for someone who just posted images, no text nothing and I told him a trillion times NEEDS some text, even a fucking picture description would be sufficient, else he'll never score anything at google.

Ofc it got denied, now he's bitching how nobody finds the site when they google his name. The other thing is that Wordpress became the solution for everything.

I'm a fucking certified magento developer and I hate magento with a passion. Magento is an overabstracted clusterfuck and believe me, I did the certification I had to learn more than average about the core. But damn, don't slap woocommerce on everything.

Narrowninded fucktards, the cheap out of the box solution isn't always the best.

Don't cry if you got hacked because you were too dumb to upgrade your wordpress. Don't tell me to do some "enhancements" on a server you probably share with 100 other uses. I can't fix your Webserver with your shitty ftp account.

I also hate WordPress with a burning passion. Cum guzzling cavetroll it is. It has it usages, but don't rely on a core So small every kind of extra functionality has to somehow tinkered on it and then expect it to work flawlessly and for 10$ price.

Of course you can buy a theme that, if it would have been special made for you cost 800$ or more, but it wasn't. It just looks like it from the outside. If you want customization you are at the mercy of the option it provides. I can't even tell how many times i spent whole evenings explaining how their shiny template works. Just to do some crazy shit with JavaScript like rearranging domelements because it didn't work as expected.

I still stay to my word. Nothing great has been nor will be created with a Wordpress core. Don't tell me how some great stuff has been achieved. Or wait, please do so. But before you do think about if that wouldn't been faster, cheaper, more reliable , etc... if done with a framework like symphony or laravel... or even zend or cake.

And that brings me back to the point:
Is cheap and "out of the box" really what you need and desire? As customer and as developer?

Had an interesting time these past few days. Had a customer who, when I left for vacay, was complaining that he couldn't get access to our private package registry. Get back, this issue is still active.

We'd granted access to his github enterprise, and for some reason he wasn't getting the activation email. We spent about 22 hours of customer support time on his failing to help himself before he finally escalated to the standard 40 person IT enterprise tantrum/come to jesus meeting.

Long story short, he had somehow ignored repeated attempts (35 email replies to the ticket chain, 4 phone calls) to get him to check his spam folder. In which, as it was revealed to all the hollywood squares in attendance, there were no less than 35 activation emails from github granting him access. Of course, none of this was his fault. And while screensharing his big brain to god and everyone he decides the problem is now actually Microsoft because their office 365 spam email filtered his emails incorrectly. We of course agreed with his big brain, smoothed over his bruised ego and went about our day.

I mean, fair enough, it's kind of dumb that Microsoft ever spam lists github, but still. I was just a fly on the wall, and he burned all his paid support tickets on the issue, so hopefully we won't be dealing with him again this year.

Also, this is an edge case with our new product line, most of our customers are painless.

So... Just overheard a conversation at an Apple store...

tl;dr;

The customer gets furious for not getting to buy a mac pro for the price he wants and it doesn't even include the monitor there.....

C - customer, S - Sales person.

C: Hey, I've heard that apple released new home computers. May I get one?
S: Hello, they are not out yet.
C: WHAT?! How can they not be out yet? They released it like a week ago.
S: Well, they announced it, not officially released it for sale.
C: Ah, whatever. Can I pre-order it now?
S: Sure, we'll need your details and a deposit.
C: What? A deposit for what? That $1000 machine?
S: Sir, do you know the prices?
C: Of course. They have released a new machine and it will cost like previous ones - from $1000.
S: Then you might be talking about Macbook Air...
C: *Interrupts* No, I'm talking about the desktop computer, the whole box.
S: Ok... It starts at ~$6000.
C: WHAT?! It can't be... Oh well, I'll buy it. I hope it's the fully-specked one. Oh and does it come with a monitor?
S: No sir. It's the base model and it has no monitors.
C: WHAT?! How can this be?
S: You see, these are devices created for professionals. They are not for home users since our iMac line is....
C: *Interrupts again* Are you saying I'm not a professional?
S: I'm sorry but by the questions and lack of information - it seems to be true - you are not a professional.
C: FUCK YOU, I'm going to another store and they will sell it for me for $1000. What a piece of crap is this.
*Customer leaves furiously*
S: *to another S* - What is wrong with that dude? Is he high or what?
S2: *shrugs* and tells that it's the 5th time someone came to order that pc and was scared by the price.

---

So yeah... It's fun to see how idiots think that anything apple releases is for them... Once again I was made sure that apple fans are brainless fucks that will buy anything it produces and if that is not in the right price - they'll get furious.

ps. I own apple product, mac pro 2015. Would never buy a newer one NOR an iphone. I don't think that anyone is dumb just for buying it - people buy whatever fits their needs and that's ok but... More than we would like to admit - people buy it because it's an apple product....

Some of the penguin's finest insults (Some are by me, some are by others):

Disclaimer: We all make mistakes and I typically don't give people that kind of treatment, but sometimes, when someone is really thick, arrogant or just plain stupid, the aid of the verbal sledgehammer is neccessary.

"Yeah, you do that. And once you fucked it up, you'll go get me a coffee while I fix your shit again."

"Don't add me on Facebook or anything... Because if any of your shitty code is leaked, ever, I want to be able to plausibly deny knowing you instead of doing Seppuku."

"Yep, and that's the point where some dumbass script kiddie will come, see your fuckup and turn your nice little shop into a less nice but probably rather popular porn/phishing/malware source. I'll keep some of it for you if it's good."

"I really love working with professionals. But what the fuck are YOU doing here?"

"I have NO idea what your code intended to do - but that's the first time I saw RCE and SQLi in the same piece of SHIT! Thanks for saving me the hassle."

"If you think XSS is a feature, maybe you should be cleaning our shitter instead of writing our code?"

"Dude, do I look like I have blue hair, overweight and a tumblr account? If you want someone who'd rather lie to your face than insult you, go see HR or the catholics or something."

"The only reason for me NOT to support you getting fired would be if I was getting paid per bug found!"

"Go fdisk yourself!"

"You know, I doubt the one braincell you have can ping localhost and get a response." (That one's inspired by the BOFH).

"I say we move you to the blockchain. I'd volunteer to do the cutting." (A marketing dweeb suggested to move all our (confidential) customer data to the "blockchain").

"Look, I don't say you suck as a developer, but if you were this competent as a gardener, I'd be the first one to give you a hedgetrimmer and some space and just let evolution do its thing."

"Yeah, go fetch me a unicorn while you're chasing pink elephants."

"Can you please get as high as you were when this time estimate come up? I'd love to see you overdose."

"Fuck you all, I'm a creationist from now on. This guy's so dumb, there's literally no explanation how he could evolve. Sorry Darwin."

"You know, just ignore the bloodstain that I'll put on the wall by banging my head against it once you're gone."

Please disregard. I just need to vent.

Being a manager is so fucking shit. This is not even about devs or tech specific only. Never become a manager.
Why? Because it’s about handling people and all the dumb shit they do. It’s all about knowing what people suck at and preventing that weakness from leaking into other areas. The amount of fucked up people on this earth means that you have to work with at least some of them, and that means putting up with their stupid ass list of super special requirements, that if they do not fulfill, will make them a shit worker. It’s not even an issue of technical skills.

You have the guys that are often late, because “they have depression”, but will complain that “companies don’t treat employees like adults”. Being on time for work is apparently very difficult. Which doesn’t generally matter in general for dev work, but it ends up affecting other things.

You have the completely socially inept idiots that make half the team hate them and try to avoid working with them, increasing problems and work for other people. Just because they’re socially stupid, have low or no empathy, or are incapable of not being insufferable to others.

You have the people that are so bad at estimating that they keep making up numbers instead of waiting to think for a few minutes and say “ not sure, I need to research and estimate that”.

You have the surprise absentee for dumb as fuck reasons like “my phone died lol sorry”. They never do anything to actually improve, it is just “sorry guys! Btw I will do jackshit about this”.

Or the ones whining about virtually everything, all the time. Wtf why do I have to be on scrum at 12 tomorrow?! Wtf why do I have to record the result of that customer call? Wtf why should I talk with XYZ?

And if you leave them alone, everything burns. They actually need someone to tell them “hey mate you need to improve that, shall we plan something to do so?”. I think managers are useless and unneeded when you have adults working, but it seems like most of the population is composed of children. It’s basically another form of daycare.

And you have to prepare shit around all of these constraints.

Then you have the one guy that reads the requirements, has common sense, and is inoffensive and can work like a normal adult human that needs no baby sitting. A ray of light on this shitshow.

I just want to go back to pure dev.

Ok.. So I'm a student striving to be a mobile developer and since the job market is non-existent if you don't have a degree here I had to take a customer support job for the moment/until I find something better.

I was handling some purchases and ask this customer to provide me a screenshot of the receipt.
Send him steps on how to do it and a video demonstration for Android devices.
Now the great part
HE PROCEEDS TO SCAN HIS PHONE SCREEN WITH A SCANNER, PRINTS THE IMAGE AND THEN TAKES A PICTURE OF THE PRINTED FILE AND SENDS IT. HOW THE FUCK SHOULD I READ ANYTHING THERE YOU FUCKING TOMATO?!?!
HE DIDN'T UNDERSTAND HOW TO TO TAKE THE SCREENSHOT!!!

Not sure if this counts as a dumb request but:

Customer- There are too many tasks, we need a 'SELECT ALL' button to complete everything easily
Me- sure that's easy to add
(After addition)
Customer- people are completing the tasks too fast! We need to get rid of the select all !

Ugh

We've all had shitty jobs at one point or another, maybe some of us already had software engineering experience while having to work in a different field for a variety of reasons.

Well check this shit.

At one point(during my second year of school) for various reasons I had to work in retail. For those that know, retail can be a soul crushing experience...the trick is not letting management to convince you that it is an actual good job, it is not, and I have respect and sympathy for everyone currently working in it. The mind numbing retarded customers that we get are absolutely fantastic in every sense of the word.

My position in retail was as a phone salesman, for MetroPCS (which for all of y'all european ninjas is one of the low end phone carriers here in the U.S) and the people that we get as customers where I live are normally very poor which apparently in Mexican culture stands for annoyingly ignorant (I am Mexican myself, so I can really vouch for this shit)

One day a customer came in telling me that there was an app that he was using that kept giving him troubles, it was a map application for truck drivers. Now, obviously, this had nothing to do with my line of work(phone salesman) and as such I normally tried to explain that and let them be, but I imagined that it was a settings issue so I reluctantly agreed to help him. I explained to him that the app was no longer maintained and that the reason for it was probably that the developer abandoned it and that he would just have to look into the app, upon closer inspection the app itself was nothing more than a wrapper over google maps with trucker icons and a "trucker" interface, he was using the app as a GPS navigator and he could as well just have been using google maps.

The conversation was like this:

Me: Well this app is no longer supported, it will probably be taken off the google store soon, you can look for something similar or just change to Google maps

Retard: What? no! I came here in order for you to fix it, Metro needs to fix their own apps!

Me (in complete disbelief): We have no control over third party apps, and even for the ones that we provide the store has no control over them. But this app is not ours and so we can't really do anything about it.

Retard: Well WTF should I do? I have been having many issues with youtube and spotify, shouldn't Metro fix their Google store?

Me: Those apps are not ours.....wait, you seem to believe that we own youtube and spotify, those are not ours

Retard: How the fuck they are not yours! its your phone isn't it?

Me: Eh no.....Metro does not(at this point I was sort of smiling because I wanted to laugh) own youtube or spotify or the play store or even this phone, metro does not own Android or Samsung(his phone was a samsung core prime)

Retard: Well You need to fix this

Me: No I do not and I can not, the developer for this app abandoned it and has nothing to do with us

Retard: Well call the developer and tell him to fix it

At this point I was on a very bad mode since this dude was being obnoxiously rude from the beginning and it annoyed me how he was asking for dumb shit.

Me: Did you pay for this app?

Retard: No

Me: So you expect that some developer out there will just go about and get working for something that you did not pay for?
Why don't you just use Google maps as your GPS?

Retard: Don't be stupid, Google has no maps

At this point I show him the screen where there is a lil app that said maps, pressed it and voila! map comes to life

Retard: Well....I did not know

Me: Yeah....but I am the stupid one right?

** throws phone for him to catch

Me: Have a good one bud.

And my manager was right next to me, he was just trying to control his laughter the whole time. I really despised working in there and was glad when I left. Retail man.......such a horrible fucking world.

People who don't mind their business.

So a while back, in a casual conversation I mentioned to a customer that I maybe might *possibly* have some jewish ancestry, on my *fathers* side, like my grandparents. Distant ancestry. Like the sort of distance that leads to things like dumb polish jokes.

Anyway, this guy starts coming in on a regular basis and talking about jewish related things constantly and I just want to ring him up and be left alone.

He asks me "so aren't you supposed to be in synagogue or something? I thought you're people were really adamant about not working on the sabbath?"

I looked at him deadpan and said "Money is my religion. Have a nice day."

He laughed nervously "uh yeah, thats good, okay, gotta run."

Best part was he forgot his eleven cents in change.

I may have over delivered my service to this first customer i got.

It doesn't help that pricing was dirt cheap and i over promised in a bid to make it attractive.

But in my hurry to please the client, I've been feeling so much stress since last 24 hrs. Dealing with customers suck. I hate this.

They can be little dumb and doesn't think much before blaming you if something's not working as expected.

I hate this feeling and now i remember why my initial business model was designed such that I wouldn't have to deal with clients.

But somewhere along the way, i forgot about that. :/

I wish I could get rid of this customer.

I am hating hating hating my junior developer job. Most of my work is updating PDF's on all type of internal intranets. So my days are spent working jira ticket after jira ticket.

Internal customer submits ticket to update 3 PDF's on internal intranet for sales team. They are named so badly I can't match them unless I review all 30 links on this page. Most links with report numbers but here's is not also no notes to where in the page.

I do JIRA comment --no respose even though I tag her.

I politely email her asking her to rename the PDF's with the same file names I am replacing.

She asked it I wanted her to rename them 'other'

What??? So I asked her where she sits so I can show how to easily find the file names in the URL.

Responds with the same files renamed with more description but still not the same.

Respond again giving better instructions on how to find it and second request to where she sits.

1 day later no response!

When I get into today I am closing her ticket!

Fuck these middle aged Midwest dumb bitches!

Almost burnout story? What about right now...

Customer was really positive about the new site we are creating for them then, out of the blue panic, they complain about features (calculations) which aren't implemented yet (they didn't provide any information for the calculation until 1 week ago.) And they complain that the site does not has any content

THAT IS RIGHT YOU DUMB FUCKS...
I can't magically create content for YOUR site...

Any other IT company is like:

* Task -> Designer -> Markup coder -> Backend -> Finish

Our IT company:

Act I: "Art of setting up contact with idiots".
------
Items:
*Cave scripts (aka "typical task")

Designer: -- "DAFUQ?"
Customer: *gives another interpretation*
Designer: -- "Erm... really? White text on white background?"
Customer: -- "Make a decision by yourself. I was expecting much more independence from you. You are an expert after all."
Designer: -- "Well. I'm making decision by myself. The text will be placed *here* and will be gray-colored, because *bla-bla-bla*"
Customer: -- "I disagree."
Designer: *1 hour of silence later* -- "Well...k."

Act II: "Design meets ar(u)tist"
----

Items:
*Something, that was drawn by dumb kid while smashing his own head against desk. (PSD layout)
* Salt (to pour it on open wounds)

Designer: -- "I'm seeing this task *this way*"
Markup: -- "And how do u think i should get this done? Have you even seen what you made?? This is bullshit!"
Designer: -- "It's not bullshit! It's a sci-fi themed layout!"
Markup: -- "With gameplay elements and graphics from Alien Shooter??"
Designer: -- "Well, I don't care." *brings new edits and changes*
Markup: -- "????"
Designer: *smug face* -- "!!!"

Act III (7 days later, 9 hours till deadline): "Short story about boy, who was trying to hang himself, but instead fell out from window."
----

Items:
*Markup, smelling like it went through hell and back (x1)
* Markup coder with fried butt (x1)

Backend: -- "What. Is. THAT?"
Markup: -- "It's a work we should complete in 9 hours."
Backend: -- "WE?? I know u mean me, but that's a nightmare. What the f*ck were you doing all this time?"
Markup: -- "Well..." *finds out that he was only watching films and sleeping* "I was making this thing up..."
Backend: -- "You mean "f*cking" *this* thing "up"?"
Markup: -- "Not without it"

(*3 hours of edits and changes of color from white to white later*)
Backend: -- "Well, let's do this."
*Picks PHP and tries to bundle it up with MongoDB. After some time tries to rewrite everything to JS and starts shouting something like "F***CK" and looking for window to walk through. Figures out that he is on first floor. And that he is too lazy to go upstairs*

Act IV (3 days after deadline): "Pain and misery":
-----

Items:
*Something covered with insul(t)ating tape. (Final product)

Customer: -- "Really?"
Team: -- "Kinda."
Customer: -- "Well, thanks for your work anyway. It feels like it's going to disassemble right in my hands but it just works. Oh, also, you didnt made this in time, so your payment will be over9000 times lower. That's all"
Backend, on fluids: -- "Well...yeah..."
Markup: -- "Don't look at me like that. I really was doing my job."
Designer, with twitching eye: -- "Huh, I see. You worked so hard that we have nothing to eat now. Thanks for that."
Backend: ...

I don't know how to deal with this, it's always complicated.

-customer sees some output from their computer they don't understand-

-customer comes up with a theory on why and some complicated logic to solve it and sends that as a request-

-i'm too stupid to realize it and follow their logic and hurt my brain until I realize it... no that's dumb...-

Result: time wasted

GoLive for this big feature is set for Thursday. So the customer approaches me and asks can our team do it. Sure it can be done if everything goes perfectly, but... This means that the feature won't be tested, everything won't probably go perfectly (which it didn't because of customer selected third party api surprise nondocumented features (bugs)) and Thursday release is almost as dumb fucking idea as Friday release. I said it more nicely and I got:

"I don't agree with you"

from a person who has 0 understanding of what is going on and whose boss pays me to tell them what it needs in order to work and prosper.

And we had this fucking conversation three times. So basically he interrupted my coding that directly impacts the schedule in order to debate how fast things can be done. Don't these people understand that everytime you interrupt a software engineer the deadline is pushed by the same amount of time you waste of mine + 30minutes of refocus time to get back into the thing you were doing.

Best part was that the deadline was this magic date the guy pulled out of his ass without consulting the developer team and nobody really cared about the deadline =D

FUCK

Let's all flock to facebook's (I'm sorry, META's) latest application, forgetting all the trouble they've had about privacy breaches and the selling of customer data and other shady shit.

Sounds like a wonderful idea.

And give that company even more of a monopoly over the internet. Communication? Whatsapp and facebook messgenger. Social Networks? Facebook and Instagram.

I understand not giving a shit if you do not have a background in tech but come on. Learn to live without twitter you internet addicted dumb fucks

Learning information security yet again after doing multiple information security things for company and manager is pushing to do it saying "due immediately" and they're after sending "a number of emails" (it's due in a month and they sent 1 email).
Annoying that these things must be done again and again just because someone in sales let something slip or left their journal behind like a dumb dumb. It's not like I'm never off-site with my stuff or I interact with customer(s) yet

hey guys have you heard of sTate aCtoRs?!?! tHeRe iS a BaCkDoOr BeCaUsE I aM a BaD coDe mAiNtAnEr aNd ApProVe aLL coMmiTs

i'm one of 10,000 ultra-rich fuckwads who lives in the sAnFraNsiScO bAy aReA

its crazy that people earn less than 300K per month!

but i spit around the word "state actor" because i once wrote a for loop that retrieves customer emails from a CSV!

hacker news dumb fucks, all of them

they need to go eat more salad at the meta headquarters

no wonder their jobs are at risk 😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡😂🤡

Digistore24 is a steaming pile of shit!

The whole product creation and purchase integration is covered by ugly smelling donkey shit. This whole dumb service is made by idiots.

The 'scripts' they provide to throw at your server for generic customer handling is a joke. Just a raw php mess. But nothing works and debugging this piece of shit is nearly impossible because they don't even provide a proper documentation on how they make the request to your machine.

🤬

!rant

How should I put this... I have REALLY enjoyed help desk job more than anything thus far.

I've seen people posting about how dumb clients may be, and I know there's also those cases, but ultimately those are usually just good inspiration to comedy.

So here's the background: I was working in growing website development company (marketing called it digi-office for some reason). The clients were firms ranging from local bakeries to international suppliers.

The intriguing thing with working in help desk was usually smaller tasks and direct customer contact through e-mail. I got feedback (which always important) and the rush of good feeling at the end of every task; faster and more frequent than working on a year project. But the cherry on the cake is that I got to investigate problems within each websites' and the CMS's code base, fix them or point out bigger flaws in systems and blame others from them. 😂

How your help desk experience differ? Or do you also recognize the good side?

At my school we have 2 projects a year, mock projects to learn how that works.

For this project we have to use php, agile and we have an actual customer. Since several groups work for the same customer , the customer can choose the best result. (if your product gets chosen then there may or may not be a reward)

In every sprint meeting the customer confirms my thoughts on how much I hate customers without any knowledge.

I'm good at dumbing things down for less knowledge people. But no matter how I try to dumb down demo, she doesn't get it.

I'm so super frustrated!!!!

And she's asking for a feature that she'll probably use once, and I'm not convinced she knows what she is asking for. But will take me several hours to implement. It feels so useless.

I never stop being amazed by how one of your people call and say "client X is stuck they can't do shit omg omg top tier emergency" and when you ask them what's the issue they say "well idk they didn't say anything, how are you gonna fix it?" as if i had a magic wand and could fix everyone's problems with a snap of my fingers and understanding what's happening with literally 0 details.

Turns out 1 minute later the "issue" was due to the customer being dumb, software was more than fine and running correctly 🤔

Started my very first (summer) job as an IT agent in customer service for my city less than two weeks ago and finally moving out from the formations to answer the phone alone.

I must've listened to around 30 calls and already there's stories I could make tales of.

I now understand the job of customer service.

Microsoft, please stop the incomprehensible work vs. school account stuff and if you want to mail me a login code, then please actually do send an email. What's wrong with Microsoft Teams and office always giving its users headaches already when trying to log in?

A customer sent me a "FindTime" link, something like Calendso / Calendly, but "powered" by Microsoft Office. Seems that their power is off again, like ever so often. Microsoft: "can't access your account: You can't sign in here with a personal account. Use your work or school account instead."

Okay, go to bing, and search your error message. Try to use bing page to log in to my account: Microsoft: "We emailed a code." (No you didn't. At least I never received anything. And, yes, I did check my spam folder!) Microsoft: "Other ways to sign in: use Microsoft Authenticator".

me: "dear customer, please feel free to pick any time and date that matches your preference, as the FindTime link has been impossible to use".

How can Microsoft make me feel so dumb again, after more than 20 years as a developer? Have they ever heard about usability?

Friday afternoon, customer sends in "your system hasn't worked since this morning, why aren't you fixing it!". To my personal email, and I've been *busy*! How dumb do you need to be to not:
- ...send emails to our support email instead of my personal email?
- ...describe WHAT is not working?
- ...be courteous to the only people with the ability to fix your problem?