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Search - "customer service"
Today I received the best bug report I could've ever asked for..
Received an email from a member of our customer service centre containing a description of the bug they'd found and not only did it contain the steps to reproduce the bug, but a goddamn video of him reproducing the suspected bug!
The greatest feeling when the client decides to take time to make your life that little bit easier25
Me: good day, how can I help you?
Client: *explains issue*
Me: alright, let's take a loo.... *AACHOOOO*
M: my apologies sir, that came out of nowhe... *ACHOOO*
M: do you have a second sir? My apologies!
C: sure man take your time 😁
*30 seconds later, nose seems to have calmed down*
M: back I am, apologies for the inconvenience!
C: no problem, it happens!
M: where was I?.... Right, I was going t...
AH... AH... AAAAH..... ACHOOOOO*
M: I'm very sorry, I'm going to put you through to a collegue!
*puts through to collegue*
*goes to bathroom*
*returns to desk*
Me: good afternoon sir, how may I hel... *A-MOTHERFUCKING-CHOOOOO* (thinking: oh for fucking fucks sake)
C: bless you!
M: thank you! Apologies, I seem to be having a snee.. *CHOOOOOOOO*
*sniffs a few times*
- zing attack.
*collegue yells at me to transfer my call*
Me: thanks man, idk what's wrong with me hahah... *ACHOOOOOOOOOOOOOOOOOOOO*
OH FUCKING HELL 😠28
Caller: Hi, our printer is not working.
Customer Service: What is wrong with it?
Caller: Mouse is jammed.
Customer Service: Mouse? Printers don’t have a mouse.
Caller: Mmmmm? Oh really? I will send a picture….14
Just called Asus for a problem with my router, went to send them my systemlog.txt for analysis
"Oh we don't have an email you can send that to"
Me: "(me calling bullshit) let me talk to the tech team.."
"Hello this is the supervisor"
"Ya we don't have an email you can send that to, but we can use a different departments verification services to get a file from you, has to be a picture though"
Me: "What? I got a .txt file here, I just want to get it to you, does it really have to be a picture?"
"Has to be a picture or a PDF, we can't take txt files"
Me: "fkin.. srsly? Fine"
I can't believe Asus's system srsly. I think it's for virus protection, but viruses can be embedded in both picture formats and PDF, but not in txt. So wtf is going on lol15
So I've got a Linux related job (or, starting at monday). When people ask me what my new position is called, I'll of course tell! Well, I stutter sometimes in my native language. Especially with the letter L.
"so what's your new position?"
*mother of god*
"Llllllllllll-llllllllllllllllllll-lllllllinux support engineer!"
"Hey man, you got a new job I heard, what's your new position?"
"Lllllllll-lllllllllllllllllllinux support engineer!"
"ey dude, what's your new position? Heard you got a new job!"
*alright let's do this better*
"gonna do stuff with servers and customer service!"
"Ah cool! What system do they run on their servers?"
Found two awesome domain names (shown as available on namecheap) for the url shortener!
Paid when an error appeared. Contacted the customer service through the live chat.
A bug in their system showed them as available while they're taken.
My experience with Adobe...
(I recently moved to Canada)
Me: I want to give you money. (Tries to pay with Canadian card)
Adobe: Sorry, you have a US account, you must use a US card.
Me: Okay, what are my options to pay with my Canadian card?
Adobe: We have to delete your US account and create a Canadian one.
Me: Okay... Why can't you just switch the country from US to Canada on my account?
Adobe: *bullcrap response*
Me: Okay, delete it and transfer everything.
*Kicks me out of the chat.
*I log back in. Try to reconnect to customer service chat.
Adobe: AdobeID unable to participate in chat.
*I'm 30 minutes into this ordeal
Me: (to myself) I could literally torrent this program in 5 minutes 🤔
Lesson: if a company wants people to not torrent their software make it easier for a willing fucking customer to buy your software!
Since the chat doesn't work anymore, I called customer service and am still on hold.... 😤😤😤
Why does the internet have borders?15
Summary of the summary: Boss is an asshole. Root gets angry; boss leaves instead of picking a fight for once. This makes Root sad (and really angry).
Summary: Root has another interaction with her boss. The boss is an asshole. Root is a bitch. Root would have been so so so much more of a bitch if the boss actually fucking responded. Root is sad this didn't happen. Root might have gotten fired. That would have made Root happy. :<
Le wild blackout appears!
-- Conference call (the short-short version) --
Boss: *freaks out* Fix it! Why aren't you fixing it? You have to fix it.
Me: I'm already fixing it. 😕
Boss: You have to fix it! This is important!
Me: Then let's get off this call so I can focus on fixing it!
Boss: Okay but fix it! *begrudgingly hangs up*
-- Slack --
Me: (posting a running log of what I'm doing) This is what i discovered. this is the cause. these are the possible fixes. I picked this one because it's quick and has few consequences, though it may break ____ so it'll need followup fixes. I'll do those tomorrow. Blackout resolved!
Boss: (apparently doesn't even noticed I fixed his shitty service)
-- Next day --
Boss: I want you to work on [stupid shit] instead.
Me: But what about the followup fixes?
Boss: Top priority! because customer service!
Me: ... fine.
-- Next week (verbatim because wtf) --
Boss: Did we test that [resolution] on ______? No one thought to test this. It didnt cross anyones mind at all? Either you guys can make good decisions and document concerns or I have to be part of every decision [...]. But this is basic. SHould have been a team heads up and said if we are switching this what can it break and can we test it. [sic]
Me: Did you want me to resolve the blackout quickly and allow people to actually use our service, or spend two days checking everything that might possibly have gone wrong? I weighed the possibilities and picked the solution with the quickest implementation with the fewest consequences. You're welcome.
Me: (Quotes boss's "SHould have been a team heads up" and links my "this is what could go wrong" heads-up in Slack)
Boss: (pretends not to even notice)
Boss: (talks about customer service related crap)
What a fucking loser.
I'm so angry he didn't respond and start in on me over it. I wanted to tear him to shreds in front of everyone.
He tried adding another huge project to my plate earlier today, and I started flipping out on him for all these shitty sales features he keeps dumping on me in place of real work that i still get blamed for not finishing. The contractor stepped in before it got too heated, though, which is probably best because my reaction was pretty unprovoked. The above rant, though? Asshole doesn't read, just blames and yells when he's angry.
I really hate him.30
Caller : Hi, our printer is not working.
Customer Service : What is wrong with it?
Caller : Mouse is jammed..
Customer Service : Mouse......???? Printers don't have a mouse you fool….!
Caller : Mmmmm…??..
Oh really ?...
I will send a picture, see U idiot!😡
Rant after a long time...
A week or two ago, I posted how my ISP is fucking up the net neutrality law by fast laning Google/Facebook while rest of the internet struggles for me.
I did the speed test multiple times and confronted them. This time I was really pissed and the support guy tried to fool me by saying that there's some download going on which is affecting the speed. I said that should not occur at all no matter the download. And there was no download going on in background.
He asked to share my screen via anydesk and I did. We tested the speed.
Now the son of a bitch says that my laptop is crappy and I need to get a new laptop in order to use their service or else I will struggle with speed.
I finally lost my patience. I was literally shivering and ripped his ass off for fooling me.
Motherfucker did not stop there. He now asks me how many devices are connected to the router, and I say 4.
He blames the router for not being able to bear the load.
I told him that if he doesn't stop fooling me I would literally grab his throat and punch the shit out of him.
To which he says, he will send an 'engineer' too check the issue as it is probably with local hardware and nothing from their end.
The so called stupid engineer arrives. Grabs the lan cable, clips off the connector, fits in a new one and asks me to test it.
DO I FUCKING LOOK LIKE A DICK SUCKING DONKEY?
HOW THE FUCK IS THAT GOING TO SOLVE THE SPEED ISSUE WHICH IS EVIDENTLY FROM THEIR END?
Anyways, he has done it multiple times and I know their trick. They throttle the speed for an hour or two for customer to calm down.
Shit works but this time I am gonna chop his dick off for sure.
Internet starts lagging again. I call him up and experiment in front of him that Facebook clearly works faster than Reddit.
I show this to his engineer as well. We speed test and the results fail.
I am not even getting the speed I paid for, let alone using Google/Facebook on fast lane.
I ask him the reason and why they are doing this. This is fraud and clearly illegal.
I said, that I will register a police complaint to which he says they have 'special certificate' and are allowed to do this.
I THINK THESE ASSHOLES CONSIDER THEIR CUSTOMERS AS MINDLESS PIGS.
I ask him to produce the certificate to which he says that he has the privacy right to not show it.
FUCK YOU MOTHERFUCKER.
I posted this on Reddit seeking help.
I registered a consumer forum complaint.
I tweeted the net neutrality organisation of India seeking help.
I contacted IT ministry of India seeking help.
Looking forward to sending them a written legal notice and contacting few more authorities to teach this bastard some lesson.
If any of you can help in anyway to fuck this assholes, do let me know.
Let's DDoS them, if that's possible. 🤣🤣74
What happens when you change the service call center to 100% AI
AI: Hello, this is the After Service center. How may I help you?
Angry customer: Hey! Do you count this as a product? Do you sell this to use it? F*** shit?! Bring the manager now!
AI: Thank you for your response. We will connect you to the Development team.
Angry customer: Uhhhhhh
AI: Hello, this is the development team. Please state your problems.
A bit relaxed customer: Umm, so this product you guys are selling stops working sometimes, so...
AI: We are sorry, but for the product misfunctions, please contact the After Service. We will connect you to After Service.
F***ed out customer: Wait, I just came from the After Service!
AI: Hello, this is the After Service center. How may I help you?
Angry customer who is ready to throw the phone: I said that the product is not working, and I asked to bring the freaking manager in the line!
AI: Thank you for your response. We will connect you to the Development team.
Customer throwing the phone and shouting: F*********************************************************************************************!7
A few days ago, I had a trashed laptop, lost my wallet with University ID and my debit card, a thesis and a poster not started, and no real content to put on either. I'd need money to get a new univ ID but no debit card. Same ges for buying a laptop. Also homework and shit due. Which required a load of Python.
Fast forward a week.
Laptop on its way, thank PayPal. Got new univ ID. Library loans out laptops. All homeworks done. Even got the replacement fee on my debit card waived by being nice to the customer service person.
I'd like to thank devRant for keeping me sane. And I'd like to say I'm fairly proud of my adulting abilities. They're not stellar, but they're pretty okay.3
Although this is gonna sound like bullshit, this happened to me for real. Since that moment I use even more backup services AND I regularly check EVERYTHING.
Had a backup of my important data (still used mainstream services back then) on:
- Hotmail email attachments
- Google Drive
(Both link to another email account).
- A few data backup services
- External HDD.
I wanted to copy some backup data over again:
1. Walk to my staple of HDD's, tried to grab it, somehow missed and knocked the whole fucking pile over. HDD broken.
2. Well fuck, let's go put some of my clothes in the washing machine for clean clothes at study/monday. After this shit being in the washing machine for just a few minutes, I realized my backup USB stick was in one of my pockets, in the washing machine. FUCK. Couldn't stop it so I waited till the end, tried it and well, it wasn't working at all anymore.
Fuck my fucking life slightly right now.
3. *remembers about the backup disc*. I forgot to keep it in its case, very deep scratches and so on, unreadable. FUCKING FUCK.
4. Right, I still have those online services! *tries to login to all of them (including hotmail/gdrive) but forgot the password. Well, let's login to my backup account then (hadn't used that one in years). Account was suspended for some reason.
Started to get really anxious because every online backup service was linked to that email address.
Contacted customer support. They really couldn't restore it because of some issues they weren't allow to tell me. Sorry but I couldn't retain access.
5. Well this is fucked up. Couldn't get into any of the backup/hotmail/gdrive accounts anymore.
I tried contacting their support but never got any replies.
This was the moment I realized I fucked up big fucking time because damn, this stuff at this level hardly happens to anyone.
My mobile phone provider called me and offered me a new contract containing more data volume.
Customer service: 'Your current contract has only 1.5GB data volume. That's not much. With this you can only send 1 or 2 pictures and that's it.'
Me: 'What kind of pictures do you use / send? 😨'13
Customer is always right.....
Committed to sustainable productivity..
Misunderstanding between the IT Department Staff member and the Finance Department Staff member in one of the establishments...
User: Hi, our printer is not working.
IT Service: What is wrong with it?
User: The mouse is jammed.
IT Service: Mouse? Are you sure it’s a printer, as they don’t come with a mouse?
User: Do you think I’m stupid? I’m telling you it’s the printer!
IT Service: I'm telling you, it can’t be the printer! They don’t have a mouse!
User: Oh really?... Mmmmm... I’ll send you a picture.
. . . . .. .
. . . . . .
. . . . .
. . . .
. . .
The customer is always right.
Listen to him/her and believe what he/she says.
Don’t jump into conclusions!13
We have a customer that runs an extremely strict security program, which disallows any type of outside connection to their servers.
In order to even correspond with them via email you must undergo background checks and be validated. Then you sign an NDA and another "secrecy level" contract.
Today they had a problem, I was the one assigned to fix it. I asked for a screenshot.
We already use an encrypted mail service, which runs via a special VPN that has enough layers of protection to slow down a photon to the speed of a snail.
The customer's sysadmin encrypted the screenshot and sent it to me.
I open the screenshot and....
He runs Windows 10, uses Google Chrome and has Facebook's WhatsApp desktop app flashing orange in the tray.
Applied for a student JetBrains account, i got accepted in less than 12 hours. Thats what I call great customer service!15
I wonder why banks are always so terribly insecure, given how much money there's for grabs in there for hackers.
Just a while ago I got a new prepaid credit card from bpost, our local postal service that for some reason also does banking. The reason for that being that - thank you 'Murica! - a lot of websites out there don't accept anything but credit cards and PayPal. Because who in their right mind wouldn't use credit cards, right?! As it turns out, it's pretty much every European I've spoken to so far.
That aside, I got that card, all fine and dandy, it's part of the Mastercard network so at least I can get my purchases from those shitty American sites that don't accept anything else now. Looked into the manual of it because bpost's FAQ isn't very clear about what my login data for their online customer area now actually is. Not that their instruction manual was either.
I noticed in that manual that apparently the PIN code can't be changed (for "security reasons", totally not the alternative that probably they didn't want to implement it), and that requesting a forgotten PIN code can be done with as little as calling them up, and they'll then send the password - not a reset form, the password itself! IN THE FUCKING MAIL.
Because that's apparently how financial institutions manage their passwords. The fact that they know your password means that they're storing it in plain text, probably in a database with all the card numbers and CVC's next to it. Wouldn't that be a treasure trove for cybercriminals, I wonder? But YOU the customer can't change your password, because obviously YOU wouldn't be able to maintain a secure password, yet THEY are obviously the ones with all the security and should be the ones to take out of YOUR hands the responsibility to maintain YOUR OWN password.
Banking logic. I fucking love it.
As for their database.. I reckon that that's probably written in COBOL too. Because why wouldn't you.26
Customer service fun!
*remotes in to see customer's browser*
Customer: You can only see my browser window, right?
*now does obligatory scan of the rest of the screen to see _why_ customer felt the need to say that, spots suggestively-named JPGs...*
Me: Yes, ma'am! Only your browser window. You said the issue was...4
Ladies and gentlemen,
On this beautiful Monday morning, we have this amazing e-mail waiting to welcome me in my inbox.
Let me present to you the idiots of highest order.
Undiluted scums. Dumbfucks who can barely manage to breathe are assisting customers.
I can only imagine the future of this business.
Some back story:
I was trying to contact customer service of Lenskart (online glasses retailer in India) and was unable to locate their customer service e-mail address.
After some Googling, found it and dropped an e-mail with some concern I was facing.
I also mentioned that it was difficult for me to locate their e-mail address on website and if they could update it somewhere for customer convenience.
To which they replied sharing their e-mail address for my convenience to which I had already e-mailed them.
Some humans have IQ less than a potato.14
I'm a network engineer. Mom questions my skills when I tell her to just reset the router, but when customer service tells her to, she acts like she's listening to the voice of god.2
Yesterday the web site started logging an exception “A task was canceled” when making a http call using the .Net HTTPClient class (site calling a REST service).
Emails back n’ forth ..blaming the database…blaming the network..then a senior web developer blamed the logging (the system I’m responsible for).
Under the hood, the logger is sending the exception data to another REST service (which sends emails, generates reports etc.) which I had to quickly re-direct the discussion because if we’re seeing the exception email, the logging didn’t cause the exception, it’s just reporting it. Felt a little sad having to explain it to other IT professionals, but everyone seemed to agree and focused on the server resources.
Last night I get a call about the exceptions occurring again in much larger numbers (from 100 to over 5,000 within a few minutes). I log in, add myself to the large skype group chat going on just to catch the same senior web developer say …
“Here is the APM data that shows logging is causing the http tasks to get canceled.”
Me: “No, that data just shows the logging http traffic of the exception. The exception is occurring before any logging is executed. The task is either being canceled due to a network time out or IIS is running out of threads. The web site is failing to execute the http call to the REST service.”
Several other devs, DBAs, and network admins agree.
The errors only lasted a couple of minutes (exactly 2 minutes, which seemed odd), so everyone agrees to dig into the data further in the morning.
This morning I login to my computer to discover the error(s) occurred again at 6:20AM and an email from the senior web developer saying we (my mgr, her mgr, network admins, DBAs, etc) need to discuss changes to the logging system to prevent this problem from negatively affecting the customer experience...blah blah blah.
FRACKing female dog!
Good news is we never had the meeting. When the senior web dev manager came in, he cancelled the meeting.
Turned out to be a hiccup in a domain controller causing the servers to lose their connection to each other for 2 minutes (1-minute timeout, 1 minute to fully re-sync). The exact two-minute burst of errors explained (and proven via wireshark).
People and their petty office politics piss me off.2
Yesterday I wanted to go to the theater with my girlfriend. It was her idea because as a student you can get reduced tickets for the play, but only via the online store exactely two hours before the play starts. We had already tried two weeks before but with no success. So this time I said i want to be on my pc with a proper browser and not a mobile version like last time. So we are sitting at home me in front of their website on one screen and with a clock on the other screen. Two minutes realy i hit refresh and I get a selection for the reduced tickets, nice.
You would think.
After selecting the amount. ERROR: Can not get your tickets. I was like fuck they are already sold out because it's a popular play. But hey let's try again. I got one ticket but not the second one, okay strange lets try again, same ERROR again. WHAT the FUCK, no feedback what so ever. My girlfriend had then the idea that they maybe restricted the amount for reduced tickets to one (does not state this explicitly but hey lets give it a shot). Use second browser select one ticket. ERROR can not get you the amount of seats. Rage level near to a 1000 why did it work two minutes before but not anymore. Trying around for five more minutes finally got the second ticket.
Now the real fun begins.
Proceeding to checkout should not be that hard you would think, but you need to be registered for that. Okay so let's do that. The salutation is not required neither is the address for the tickets but you need to have a company name??!!!!! The fuck?? I am not self employed and neither are a most other people around here so why is this field mandatory? Beeing a little under stress I decided to found the "asdf" company with my girlfriend.
Now one would think checking out is easy. Not so fast.
After accepting the terms of service another ERROR, unable to accept your data. What data? I did not input anything new? Where does this come from? Ok never mind I am going to pay with credid card that must work!
ERROR: Internal paymentservice initialization failure! Sorry what? I thought maybe I was to long idle in this browser and they do not reserve the tickets for so long (which would be no surprise to me at this point). Let's try again. Nope same error.
Now my rage level was really over 9000 but we really wanted to go so I decided to call the customer SUPPORT. Or better to say I had a answering maching telling me for ten minutes how sorry they are that this takes so long, yeah you bet. Then and this is now really great: the support guy asks me: "What error do you see? Internal paymentservice initialization failure?" I was like, okay he knows this so they need to know how to handle it. FUCK NO. "Sorry I can't help you. This is our payment system maybe they (IT) are doing some maintenance I can't halp you. Call the theater directly good day." Sorry what just happened, you fuckers are the vendors for the tickets for nearly all big events around here and the theater explicitly states to call you for tickets but you can not help me? Like hell.
This process took 25 very frustrating minutes and I was really angry and wanted to quit, then I saw that there is also a paypal option which I had not tried. With very little hope i selected everything for the payment, registered with paypal and they told me I already had an account. So reactivated this five year old account payed with all the mobile passwords and tans to finally, after 30 fucking minutes, get a pdf file for a ticket. Repeated the last step for the second ticket and with some time left to get there we were off.3
The bossman asked if our signup service sends an automated email after we successfully process someone's payment or when we promote them to full customer.
That sounds like a simple query, yeah?
Here's some background:
We have four applications; one in React, three in Rails. I'll replace their names to retain some anonymity.
1) "IceSkate" is the React app, and it's a glorified signup form. (I wrote this one.)
2) "Bogan" is the main application, and is API-only; its frontend has been long since deprecated by the following two:
3) "Bum" is a fork of "Bogan" that has long since diverged. It now contains admin-only tools.
4) "Kulkuri" is also a fork of "Bogan" that has long since diverged. It now contains tools specifically for customers, which they can access.
All but IceSkate (obv) share a database.
Here's how signups happen:
Signups come in from IceSkate, which hits a backend API on Bogan. Bogan writes the data to the database, charges the card immediately, and leaves the signup for moderation.
And here's how promotion from signup to customer happens:
Bum has a view allowing admins to validate, modify, and "promote" a signup to a full customer. Upon successful promotion, Bum calls "ServerWrap", a module which calls actions on the other applications; in this case: Bogan.
Bogan routes execution through three separate models before calling "ServerWrap" again, this time calling KulKuri.
Finally, KulKuri actually creates the customer!
After KulKuri finishes creating the customer, execution resumes on Bogan, which then returns, causing execution to resume on Bum. Bum then runs through several other models, references the newly-created customer object (as all three share a database), and ... updates the customer with its current data, and then updates the signup object. After all of this, it finally shows the admin the "new customer" view.
It took me 25 minutes to follow the chain of calls, and I still don't know quite what's going on. I have no idea if any of it sends an email or not -- I didn't see any signs of this, but I very easily could have overlooked something.
So, to answer bossman's question... I asked the accounting people if they send the email manually. If they don't, it's automatic, which means I missed something and get to burrow through that mess all over again!
I really hope I missed something; otherwise I need to figure out how and where (and when!) to send the email...
Oh the joy of working on service. Customer's website uses a web service to fetch a lot of their data via SOAP. We get a call on Monday that it's not working anymore. I start debugging and find out that the format of the response changed and that the code isn't working anymore with the changed response. I call the Webservice company to verify. "oh yeah, we updated the data set."
Me: Great, who needs communication about that kind of stuff anyways? - There was no notification in any form of this change. I spend hours adapting the code so it works again and had it fixed by Monday evening. Today I get a call from the customer "Hey, it's not working again!". Great. I call the web service. "Oh yeah we didn't originally mean to change the format, so we reverted it again!" - Again no communication whatsoever. I don't think I have ever been as grateful for version control. And as pissed off with a company.2
Customer care guys are stupid
Me : yeah, OS crashed. It keeps getting into bios setup saying there's no hard drive detected on this system and no recovery file found as well, what do ?
Him : "well sir, your OS has been corrupted and now you have to buy new licensed one, if you can just give me your location I can help you locate out nearest service centre which will help you install a new licensed instantly"
Me : *WHAT THE ACTUAL TRIPLE FUCK* atleast try to understand the problem first.
Him : No need sir, I already come across this problem and now you have to pay, as I was saying *beep*
*I smashed the phone*
After that I fixed it myself
These low level shit licking faggots need to get themselves fucked in the ass by horses and then apply the same conversation when the intercourse begins with the horse.
Also, if I could be placed in the same customer care cell, I would do better.
So wk62 too I guess3
Things that never happen
Customer: I really am happy with the service. The 99.999% availability is great. I completely understand that downtimes are necessary to keep the system up to date....1
After returning back from the company we were purchasing a new phone system (hardware+software, $100K+, kind of a big deal)
VP: “I need the new phone system software integration for our CRM by next week. I need to demo the system for the other VPs”
Me: “No problem. Were you able to get their API like I asked?”
VP: “Salesman didn’t know for sure what that was, but he said all the developer software documentation is on their site.”
Me: “Did he give you a URL? Their main site is all marketing mumbo-jumbo. I assume there is another one specific for developers.”
VP: “Yea, he might have said something, but I don’t understand why you need it. The salesman said the integration would be seamless. He showed me several demos.”
Me: “No, I mean I need to know, is the API a full client install? a simple dll? is this going to be a web service integration? How will I know what to program against?”
VP: “I think I heard him say something about COM? Does that sound like an API?”
Me: “It’s a start. Did he provide you anything, a disk, a flash drive, anything with the software?”
VP: “No, only thing he told me was our CRM integration would be seamless and our development team would have no problems.”
Me: “OK..OK…I get it…he’s a salesman. Is there an 1-800 number I can call? A technical support email address? Anyone technical I can reach out to?”
VP: “Probably, but I don’t understand what the problem is. I need the CRM integrated by next week. I gave the other VPs a promise we would get it done. I do not break promises.”
Me: “Wait…when are we installing the new system?”
VP: “Well, the purchase order will be cut at the end of the month’s billing cycle, the company has about a two month turnaround time to deliver and install the hardware, so maybe 3 months from now? Are you going to be able to have the integration ready for next week?”
Me: “If we won’t see any of the hardware for 3 months, what exactly am I integrating with?”
VP: “That API you wanted or whatever it is. COM…yea, it’s COM. I was told the integration would be seamless and our developers would have no problem. I don’t understand why you can’t simply write the code to make it work. Getting the hardware installed is going to be the hardest part.”
Me: “OK, so I have no documentation, we have no hardware, no software, and no idea what this ‘seamless integration’ means. I’m afraid there isn’t anything I can do right now. ”
VP: “Fine!...I’ll just have to tell the other VPs you were not able to execute the seamless integration with the CRM.”
Which he did. When the hardware+software was finally installed, they hired consultants (because I “failed”). I think the bill was in the $50K range to perform the ‘integration’ which consisted of Excel spreadsheets (no kidding). When approached with the primary CRM integration, the team needed our API documentation, a year’s development time and $300K. I was pissed off enough, and I had the API documentation, I was able to get the basic CRM integration within 3 days. When an agent receives a call, I look up the # in our database, auto-fill the form with the customer info, etc. Easy stuff when you have the documentation.
The basics worked and the VP was congratulated by ‘saving’ the company $300K. May or may not have been bonuses involved, rumors still out on that one, but I didn't see em'. Later my manager told me the VP was really ticked that I performed the integration ‘behind his back’, but because it was a success, he couldn’t fire me.10
Fuck you gas company for back billing me 1500...I don't need you...built my own heating system...and with my managed pdu I can switch on remotely so its warm when I get home...so you can shove your heating app up your arse as well11
My customer service girl just told me that she gonna charge $20 to a client. The client bought one of our web development packages and requested us to create LinkedIn, Google+, Twitter and Instagram account so he can put those on his restaurant website.
Don't be surprised if I became millionaire around 2020.
// $20 can give us like 5 KFC meals here.13
Screw the German Telekom!
I recently got a new home without internet so naturally, I went to an isp, Telekom. I went there a few weeks ago and was pleasantly surprised by the personal and the general competence. He told me they would send a technician to check my cable. So I thought great and went home. 1 A week passes, nobody shows up. I then went back to the shop and asked(someone different). He basically told me that such a service must be specifically asked for and a contract has to be signed. I then told
him his colleague told me no such thing, and that the technician should have checked up on my connection last week. He excuses him self and I signed the thingy.
Now you would imagine that this would have worked.
A week came and went and I got pissed. So I went back to the shop the guy from the first try was there. I Asked what happened, he types in his Computer. and. and. and. nothing. Apparently, the previous guy forgot, fucking forgot, to enter my request to their bloody System.
Now I asked if I can Just become a customer.
Guy: Sure, what speed is available in your region?
Me: I don't know...
Guy: Let me check
Guy: I can't see your speed the technician should have checked.
Me: Um, so, can he check?
Guy: Clearly you don't know what you want
(shorten but you get the Idea)
At this point, I really wanted to change isp so I went to Vodafone.
Lady comes up to me asks me a bunch of stuff and I explain I would want to change my phone, internet, tv, mobile and my friends mobile(I lost a bet once ^~^) to Vodafone.
What happened next I can't really explain, but she talked to her boss and "cheated" (how she calls it) on Vodafone and got me an AMAZING deal it is cheaper than Telekoms has waay more mobile data, faster Internet and I got a new phone :D.
And guess what she could fucking check, fucking check from here Computer my max internet speed.
I can only hope that the lady got a big fat commission for what she has done.6
Remember my unsubscribe post (https://devrant.com/rants/1276485/...) where I was trying to stop assholes spam me?
Well, I wrote to their customer service, India's one of the most trusted and valuable brand.
Here's what I get this morning.8
I cannot wait to leave my job. I love my bosses, but the customer service people are the fucking worst!
Since I'm the only developer day in and day out I hear the same problems of people forgetting how to do so something over and over and over. Then they yell at me because they say I don't train them enough.
I WASTE 8 HOURS A WEEK RETRAINING YOU SHIT HEADS BUT NONE OF YOU TAKE NOTES IN THE MEETINGS!!!! ITS NOT MY FAULT IF YOU THINK YOU PEA SIZED BRIAN WILL REMEMBER ANYTHING!
AND ITS NOT LIKE THE SYSTEM IS HARD! THERE ARE TOOLTIPS AND CUSTOM ERROR MESSAGES THAT YOU JUST CHOOSE NOT TO READ!
I am just so burned out of answer the same damn questions day in and day out4
So my client wants to stick with their current hosting provider (Bell) because the company is "big" and "won't go anywhere anytime soon." I just said, well okay it can't be that bad. Bell charges about 10x more and gives you about 10x less compared to other options, but it's not my money so whatever. Well, Bell has the absolute worst customer service. They have an online support form where I can type in my questions and they will call me within a day to help me. They called me during work hours and I missed the call, so they sent me an email to let me know I missed the call and gave me a number to call. I called and I might as well have called my dog because the support didn't even know what a .htaccess file is. I emailed them back and asked if they could forward my email to someone in the hosting department that could help (because the phone support I got was shit). I got a reply saying they "can't"... yup, they used the word "can't", they can't forward the email and that I would have to call. Is everyone at Bell a fucking dick chugging brainless pile of moldy-ass shit biscuits!? YOU CAN"T SEND AN EMAIL? Turns out they do have a dedicated hosting support email, let's hope the email I send ends up in front of someone at Bell who at least has a slight clue how to use a keyboard.3
HP sucks because:
shitty build quality,
shitty USB ports,
shitty customer service,
WHAT FUCKING PAYMENT PROVIDER SENDS ALL THEIR TECHNICAL STAFF ON VACATION?!?!?
Leaving customer service to tell me to "wait until they get back... In three weeks"
Unbelievable, I'm actually thinking there are laws and regulations about this if you are providing money handling services, but the sheer stupidity in itself!!2
Worst exp. on a collab/group project?
Had a few, here is one.
Worked with a dev team (of two devs) in Norway to begin collaboration on providing a portal into our system (placing orders, retrieving customer info, inventory control, etc)
They spoke very good English, but motivation was the problem. Start the day around 10:00AM...take a two hour lunch...ended the day at, if I was lucky, 4:00PM (relative to Norway time). Response time to questions took days, sometimes weeks. We used Skype, which helped, but everything was "Yea...I'll do that tomorrow...waiting on X....I have a wedding to go to, so I'll finish my part next week."
I didn't care so much, I had other projects to do, but the stakeholders pounded me almost everyday demanding a progress report (why aren't you done yet...etc..etc.)
The badgering got so bad I told the project owner (a VP) if he wanted this project done by the end of the year, the company would have to fly me to Norway so I personally push things along.
When real money was on the line, he decided patience was warranted.
A 3 month project turned into 9, and during a phone meeting with the CEO in December
O: "Thanks guys, this project is going great. We'll talk again in February. Bye."
PM: "Whoa...what! February!"
O: "Um..yes? It's Christmas time. Don't you Americans take off for Christmas?"
PM: "Yes, but not until Christmas. Its only December 12th. Your taking the whole month of December and January for Christmas?"
O:"Yes, of course. You Americans work too hard. You should come over here and see how we celebrate. Takes about a month so we can ease back into the flow of things."
<Jack is the VP>
PM: "Jack wanted this project completed by the end of the year, that is what everyone agreed to."
O:"Yes, I suppose, but my plane is waiting on me. Not to worry, everything will be fine."
<ceo hangs up>
PM: "Oh shit..oh shit..oh shit. What are you going to do!?"
Me: "Me!?..not a darn thing. Better go talk with Jeff."
<Jeff is the VP>
J: "This is unacceptable. You promised this project would only take a few months. I told you there would be consequences for not meeting the deadline."
PM:"But..but...its not our fault."
J: "I don't care about fault. I care about responsibility. I've never had to fire anyone for not meeting a deadline, but .."
Me: "Jeff, they are in Norway and no one is working this project for the next two months. You've known for months about them dragging their asses on this project. We're ready to go. Services have been tested and deployed. Accounting has all the payment routing ready. Only piece missing is theirs."
J: "Oh. OK. Great job guys. I guess we'll delay this project until February."
<leave the office>
PM: "Holy shit I'm glad you were there. I thought I was fired."
Me: "Yea, and that prick would have done it not giving a crap that it's Christmas."
<fast forward to Feb>
O: "Our service provider fell through, so I'm hosting with another company. You guys know PHP? Perl? I don't know what they called it, but it sounded so cool I bought the company."
PM: "You bought what? Are we still working with Z and B?"
O:"Yea, sort of. How's your German? New guy only speaks German."
PM: "Um, uh... no one here speaks German"
O:"Not to worry, I speak German, French, and Italian. I'll be your translator."
PM: "What? French and Italian?"
O: "On my trip to France I connected with a importer who then got me in touch with international shipper in Italy. I flew over there and met a couple really smart guys than can help us out. My new guy only speaks German, J only speaks French, and R speaks Italian, Russian, and a little English. Not to worry, I'm full time on this project. You have my full attention."
We believe the CEO has/had some serious mental issues, including some ADD. He bailed within the first month (took another vacation to Sweden to do some fishing) and left me using Google Translate to coordinate the project. Luckily, by the end, the Norwegian company hired a contractor from England who spoke German and hobbled together the final integration.4
My manager is instructing my team to add a feature that can only be enabled for users by running an update script in the database.
When I argued that it's not really "complete" if it can't be turned on without someone going into the production database, I was told that not only is it complete, but they plan to have our non-technical customer service enable it for customers if the customer requests it...
Apparently giving everyone and their brother write access to prod is a good idea, but implementing a checkbox is a "waste of time and would cost too much money".
Probably going to float my resume... :-p3
As a side job I work at quite a big hardware/electronics company because I like working with hardware too.
Recently I found out that every fucking employee can view/edit/download all customer data.
Let me make this clear, couple hundred employees, not a small part of that being 16-20 year olds that don't even have enough fucking sense of responsibility to be on time twice a week. Service desk employees who can't tell a motherboard apart from a CPU and security that forgot to lock the goddamn door at night.
I brought this up to my chef and they fucking said they expect their people to have enough responsibility to handle that data with care, and they system is secure against hacks..
Email, living address, order and payment history. the whole fucking packet.
Half these idiots probably think "password123" is freaking secure, the earth is flat, and Fuckerberg is their lord and saviour.
I have send my resignation and deleted myself and relatives from their system. Daft slow witted idiots.2
FUCK YOU LENOVO AND FUCK YOUR CUSTOMER SERVICE
They "repaired" the hinge and it locked solid three days after I got it back.
My faithful companion has been reduced to such a terrible state :(
I had to remove the screen, there was significant stress on the panel.
...I guess I could make a server or something out of it?11
Welp, got a call from a new customer........ They want us to provide them with internet service. For some reason it took 4 detailed explanations as to why us ,as a non isp, cannot provide their store with internet.1
And once again, Spotify just leaves me speechless.
I guess I don't actually need to talk about this clusterfuck of a mobile app getting more and more slow and unstable with every update. So let's talk about something else.
When I cracked the first limit, I thought it had to be a joke. 9.999 songs can be downloaded at once. But not all on one device. You can download 3.333 songs each to three separate devices - regardless of the fact that there is more than enough space left on the device and you are not even using any other device.
When I read this one [-> https://goo.gl/43YwKm ], I really got angry:
"If you move, or enter the wrong details, you need to create a new account (make sure you cancel the plan on your old account beforehand, and sign out everywhere) and subscribe to Premium for Family on that new account."
I don't even know how to respond to this except with insane wrath.
So now I cracked the next one. My library is full. The maximum number of songs that can be stored in the library is 10.000 and not one more.
If they wanted more money for the additional ressources, I'd even understand that. Yes, the suggestion calculations become more expensive, I do know that. And I would even pay for that. But there is no such option.
Instead, the company is making the most customer hostile decisions I could imagine.
Even though the competition proves that a multiple of such a limit is not a problem at all (Google Music: 50.000 songs / Apple Music: 100.000 songs).
And you have to create a new account when you move? That's hard to beat for impudence, especially wigh regard of the fact that no migration service is provided, so a person like me would spend a long time transferring all the stored music and playlists.
I'm not even sure it's complying with European law not to be able to see your address online, let alone change it.
And all of that because they know they can afford it anyway, since although the competition is a lot better on that score, they simply can't keep up in the matter of spectrum and algorithms.
And if I can only take 70% of my music with me when I change the service, I can just as well delete 3.000 songs from my library and stay with Spotify.
What a fucking wreck. I really don't get it.13
Ok.. So I'm a student striving to be a mobile developer and since the job market is non-existent if you don't have a degree here I had to take a customer support job for the moment/until I find something better.
I was handling some purchases and ask this customer to provide me a screenshot of the receipt.
Send him steps on how to do it and a video demonstration for Android devices.
Now the great part
HE PROCEEDS TO SCAN HIS PHONE SCREEN WITH A SCANNER, PRINTS THE IMAGE AND THEN TAKES A PICTURE OF THE PRINTED FILE AND SENDS IT. HOW THE FUCK SHOULD I READ ANYTHING THERE YOU FUCKING TOMATO?!?!
HE DIDN'T UNDERSTAND HOW TO TO TAKE THE SCREENSHOT!!!5
Full stack programmer on the recruitment post vs reality
Requirements written on the recruitment post: Frontend Development, Backend Development.
Reality: Frontend Development, Backend Development, Devopts, Infrastructure, UI/UX Design, Video Editing, Design, Customer Service...
Me: Full Stack means everything6
I once had to deal with GoDaddy customer support telling me their servers only support putty for SSH.
Well, fuck you! I use Linux and I SSH with a single command in terminal, no doubt putty is great but get your senses straight that putty is not the only way to SSH when you are being customer support for a tech company, don't just fucking recite a phrase list. Besides, they should understand Windows with putty is not the only way to SSH into servers, juicessh via Android, openssh via Linux, etc...
*btw, before you all rant about me buying from GoDaddy, I was lead dev for a startup few years back and they had already bought it from GoDaddy. Ofcourse they also provide free offers along with an order, which often includes email addresses, annoying support, gut-wrenching quality of service access...1
So I decided to positively tackle the negative energy surrounding me these past few days. I tried to be productive. I went overboard, of course. Where is the fun in normal?
I wrote down all the urgent tasks I must die-die finish. Anyone closed with Asians will know the severity of the die-die and must combo. I started with tasks I have to finish in 3 days. Then in a week. Then in 2 weeks. I ended up creating more than 25 cards across my respective Trello boards.
The tasks that come to me always need minimum 3,4 working hours. Literally. The furthest deadline I see is Oct 15. The tasks I counted is more than 25. No appointments nor meetings were counted yet. It is not impossible. If I finish 2 tasks per day, 14 days is enough to complete all. I might have to continuously work 2 whole weeks of course. But it is still fine, right? Right, guys? Right? It's doable. Right?
I won't get any unskippable appointment within this 2 weeks. Right?
I won't get new tasks to finish within this 2 weeks. Right?
I won't have to guide other people how to do their tasks within this 2 weeks. Right?
I won't have to work other people's tasks when they absent within this 2 weeks. Right?
I won't have to entertain any annoying client because customer service team can't deal within this 2 weeks. Right?
I won't have to do other personal tasks within this 2 weeks. Right? (Like helping with creating a wedding slideshow for a friend marrying on Oct 28)
My life is totally fine. Right?7
I got 2 phone calls from AWS, asking me for feedback about a conference I've never attended. 🤦♂️
👍 For AWS customer service6
I am so fucking fed up with hour registration. I have to write 8 hours a day, and me being on Service duty basically means that we work in intervals that can be as small as 15mins to 30mins. And ofc I don't just have to write down what I did, but also which customer it was for, usually accompanied by a ticket number. There are more than a hundred different posts. And don't I dare writing internal hours - say, testing with after a migration - onto a wrong post accidentally. Internal shitstorm is sure to follow. I hate administration, just let me do my goddamn job, aaarggh!!!2
As the news that hackers have kept new "pirates of the Caribbean" on hold, this kind of comment reassures the trust or acts as reverse psychology to pay up.
Any ways they have got better customer service than any other big corporates1
I just got the book "The C Programming Language, 2nd Edition" from Amazon.
I've had my wars with Amazon in the past for not protecting packages properly, and now it happened again. For the third time in 6 months.
The cover of the book is damaged, pages are bend a bit and it looks like someone took a key and tried to draw something on the front cover.
I contacted customer support to get a replacement, which was no problem, but still fucking annoying that I have to spend time on this shit.
Anyway, what pisses me off is the amount of work I have to do in order to send this shit back to them. Holy fuck!
First of all, I haven't met a single competent employee at a "post office" here in Denmark, as all of the offices are now a part of a either hyper markets or grocery stores. This means, that it's the stores employees handling this.
In this process from Amazon I have to actually clear it for customs with a form they need to take care of.
I have to print 4 labels, 2 which I need to sign and 2 I need to do something else with...
But I'm so freaking scared that they'll fuck this up and I'll get billed for 2 books. It wouldn't fucking surprise me, considering how fucking shit our postal service is in Denmark and how I've been screwed over by Amazon in the past4
So ok here it is, as asked in the comments.
Setting: customer (huge electronics chain) wants a huge migration from custom software to SAP erp, hybris commere for b2b and ... azure cloud
Timeframe: ~10 months….
My colleague and me had the glorious task to make the evaluation result of the B2B approval process (like you can only buy up till € 1000, then someone has to approve) available in the cart view, not just the end of the checkout. Well I though, easy, we have the results, just put them in the cart … hmm :-\
The whole thing is that the the storefront - called accelerator (although it should rather be called decelerator) is a 10-year old (looking) buggy interface, that promises to the customers, that it solves all their problems and just needs some minor customization. Fact is, it’s an abomination, which makes us spend 2 months in every project to „ripp it apart“ and fix/repair/rebuild major functionality (which changes every 6 months because of „updates“.
After a week of reading the scarce (aka non-existing) docs and decompiling and debugging hybris code, we found out (besides dozends of bugs) that this is not going to be easy. The domain model is fucked up - both CartModel and OrderModel extend AbstractOrderModel. Though we only need functionality that is in the AbstractOrderModel, the hybris guys decided (for an unknown reason) to use OrderModel in every single fucking method (about 30 nested calls ….). So what shall we do, we don’t have an order yet, only a cart. Fuck lets fake an order, push it through use the results and dismiss the order … good idea!? BAD IDEA (don’t ask …). So after a week or two we changed our strategy: create duplicate interface for nearly all (spring) services with changed method signatures that override the hybris beans and allow to use CartModels (which is possible, because within the super methods, they actually „cast" it to AbstractOrderModel *facepalm*).
After about 2 months (2 people full time) we have a working „prototype“. It works with the default-sample-accelerator data. Unfortunately the customer wanted to have it’s own dateset in the system (what a shock). Well you guess it … everything collapsed. The way the customer wanted to "have it working“ was just incompatible with the way hybris wants it (yeah yeah SAP, hybris is sooo customizable …). Well we basically had to rewrite everything again.
Just in case your wondering … the requirements were clear in the beginning (stick to the standard! [configuration/functinonality]). Well, then the customer found out that this is shit … and well …
So some months later, next big thing. I was appointed technical sublead (is that a word)/sub pm for the topics‚delivery service‘ (cart, delivery time calculation, u name it) and customerregistration - a reward for my great work with the b2b approval process???
Customer's office: 20+ people, mostly SAP related, a few c# guys, and drumrole .... the main (external) overall superhero ‚im the greates and ur shit‘ architect.
Aberage age 45+, me - the ‚hybris guy’ (he really just called me that all the time), age 32.
He powerpoints his „ tables" and other weird out of this world stuff on the wall, talks and talks. Everyone is in awe (or fear?). Everything he says is just bullshit and I see it in the eyes of the others. Finally the hybris guy interrups him, as he explains the overall architecture (which is just wrong) and points out how it should be (according to my docs which very more up to date. From now on he didn't just "not like" me anymore. (good first day)
I remember the looks of the other guys - they were releaved that someone pointed that out - saved the weeks of useless work ...
Instead of talking the customer's tongue he just spoke gibberish SAP … arg (common in SAP land as I had to learn the hard way).
Outcome of about (useless) 5 meetings later: we are going to blow out data from informatica to sap to azure to datahub to hybris ... hmpf needless to say its fucking super slow.
But who cares, I‘ll get my own rest endpoint that‘ll do all I need.
First try: error 500, 2. try: 20 seconds later, error message in html, content type json, a few days later the c# guy manages to deliver a kinda working still slow service, only the results are wrong, customer blames the hybris team, hmm we r just using their fucking results ...
The sap guys (customer service) just don't seem to be able to activate/configure the OOTB odata service, so I was told)
Several email rounds, meetings later, about 2 months, still no working hybris integration (all my emails with detailed checklists for every participent and deadlines were unanswered/ignored or answered with unrelated stuff). Customer pissed at us (god knows why, I tried, I really did!). So I decide to fly up there to handle it all by myself16
I've worked in a lot of customer service jobs and the more i have to deal with client, the more story starting to pile up. But something always come back and it's frustrating. The entitlement people have. I work as a Technical Support agent and for the most part i'm actually happy to help people with fixing their problems. But once in a while i always get that idiot that doesn't do anything i told him, blame me because "my fixes" don't work or just straight up don't listen to me and think they know better. Why the fuck do you call me if you need help if you're going to ignore everything i say and act like a fucking children. I'm not the one that call for technical support.
I know this place is more for Dev, but i'm sure those kind of things happen all the time when a client think he know more than the dev themselves...1
Last Sunday, we deployed 300 major application/service configuration changes, 60+ load balancer changes, DNS cutovers, changes to mission critical SQL servers, and informatica connection changes. This impacted every line of business, all customer facing apps, and all internal apps.
6 days from DEV to PROD, which includes all developer effort.
So, it's time to fucking rant!
Location: A small startup where direct contact with C-Level members is frequent.
A while back we had a customer using our SaaS product who had gripes about the way it worked.
He contacted our CEO and made a bunch of claims based on bad assumptions.
In the end, he wanted all images removed from his site. I was pulled aside by the CEO and asked if I could handle this for him and make a new screen for them without images.
So I did. I tried to discuss and get deeper into the problem by saying "this seems like a symptom of a problem and not the actual problem. What do you think?" He responded with "That was his request so it must be the problem if it won't take long then let's fix it for him.
- a week later
The problem is fixed and in the wild. No more images. Now he has another request :/
He does not like the pagination on his site. He says " I shouldn't have to click a button when I scroll so I want the be able to scroll and see all my products!"
This time the CEO asks me if this can easily be done and I take him aside and say "no, this will be a big change to our system and will need to be discussed with the team."
The main point I make is that we should go down and spend some time with this customer to find out what the real problem is.
After a half hour of discussion about the real issue he decided to bring in the CTO.
In the end, we implemented infinite scroll, dropping our current product building tasks to service one customer (yeah, it's a bad scene). But we got infinite scroll built and shipped.
- 2 Weeks later
This time he demands that infinite scroll isn't good enough. "If I scroll fast then I have to wait for them to load, they should all load at once!"
This time I have had enough. I can see the CEO is coming over to me to as me how much work is in this. I tell him there are 3 things I have to say...
1. I'm going to implement exactly what he asked by the end of the day.
2. We will only release it to him because it is going to be a shit-show loading everything at once, the load times will be mental!
3. We should fire this customer, right now.
So, I built it. Customer hated it (of course, who the fuck wants to wait 30s for loading. That's basically a lifetime). We changed it back and he was still mad.
- 2 weeks later
Customer leaves. Good riddance.
- sometime later
I am in the customer's store on a road trip. I get a feel for how their store works and they have a different system for making things operate.
It turns out that they did not know what the real problem was. They actually needed a completely different system (from a UX perspective) for accessing their data.
To top it all off, the system would have taken less time to build than the shitty fixes we made over weeks of work. FFS
I guess the moral of the rant is to find the problem, not a symptom of the problem.2
I've been a Macbook user for over a decade, after the initial disappointment of the 2016 MacBook Pro release I decided to move to a PC, against my better judgement I decided to buy a new Dell XPS 15, after reading all the reviews praising it's build quality and performance + it seems to have good hardware for Linux compatibility.
Soo much regret, I couldn't be more disappointed, it's such a piece of shit, I admit I probably got a bad egg, but dealing with Dell support is like pulling hairs from my testicle sack. If I have to pay an extra $500-$1000 on my next laptop for an "Apple Tax" to get a product that has been through proper quality control and has awsome customer service so be it, last time I try something new.
BTW I'm not a PC hater, I just wish more companies made high quality products.10
When you're at the till ordering a plain coffee and the barista SIGHS and ROLLS THEIR EYES at you. ARE YOU FUCKING SERIOUS? That's you're damn job, don't fucking do that. That's the only reason you're here!!!8
Today I wanted to activate the gzip compression on the site of a customer before delivery.
Unfortunately the hosting service (the most popular in France) did not activate this module on its servers. Why in 2016, this module is not enabled by default !15
What a day! yesterday i submited a new version of our mobile app and the shit began.
The app was validated during the night (AppStore), when i wake up this morning my inbox was full! Basically every users who updated the app was stuck i tried to figure out whats going on. After few hours our customer service called me to help one of our client who was very angry, the funniest part is that the client recognize me... i was his teacher few years ago...
Guys i feel raped... really9
PayPal is a fucking piece of shit, I tell you.
So I moved away (such a relief) and had to change my cell carrier for better signal. Well, I free admit that I forgot to change it on PayPal. So when I try to log in the site tells me that I need to get a text or call with a code. Easy enough. But I don't have access to that phone. Mind you, I can still prove I'm the account holder, because I can change my password. But no matter what I cannot log in.
Call support. Go through 50 layers of robot menus before I find the secret hidden option of "Agent" which lets me wait over an hour for help.
Of course the agents there are monkeys (not their fault, it's managements'). They can't understand that I can't change my number when I log in (cause I CAN'T FUCKING LOG IN!). "Well I've locked myself out of the system trying to change your number [tried 3 numbers]," they said. "Call back in two days."
Called back. SAME SHIT. Wha kahnt u log in?? Waht exoktly dose it say? Leh me trah to change that fo u. Still not working.
So I call back and get third rep who has the decency to tell me that my account is locked because of the login activity being suspicious (true I guess, my VPN end node is often in the NL or RU and I'm a US citizen). So they still can't fix it.
Time spent so far: 4 hours, 4 days. Call back. Talk to one rep who says that the special accounts dept is closed, we'll call you tomorrow. Day 6 comes. Long LONG (5 hours) story short, the special reps and the supervisor can't do anything to help me, at all, except send me my money in the mail and close my account. What the fuck. It took me this many people to tell me that changing a fucking cell phone number is impossible? After spending in excess of 10 hours fucking around? How is it that the cell number is untouchable but my PASSWORD can be changed in 5 minutes?!
So now I'm fucked, because I wasn't able to pay for a univ class in time and I failed assignments cause we never had any warning from him and I had no way to pay for the fucking shitty ass website that uses flash and has no TLS/SSL enabled at all (and handles fucking payments), and has fucking popups with a lady that repeats the same fucking shit without warning with sound. Maybe that deserves its own fucking rant. It's fucking ridiculous. Fuck.
Don't use PayPal, they mess up everything.5
When someone hiring you for an internship harasses you to maintain your code after the contract's duration...
Just stop treating me like a customer service and get on with your project man4
In my previous company we developed a CRM web app for the company to use internally and it was in my humble opinion really easy to make sense of, but for some freaking we kept getting calls whenever someone got an error, and our default response was always to send us an email, then we will get back to you, as it was mostly stupid things they called about, for example, a customer might have to be status terminated, before you can click button A, button A would then be disabled and employees would call asking why. Apparently, people got annoyed by our response and went to the management, to get some guidelines as to when they could call the "development apartment" for help, so the management sends out some guidelines as to when they could call, write or whatever... The following was done without consulting us in any way ANY WAY AT ALL!... Because we all know management knows fucking best, and why bother asking the people that sit with it every day, and the way it was done was by saying:
If the background color on your error is red, it means the error is fatal and you can call the developers immediately, if its orange send an email and they will answer within 48 hours LIKE WTF... Seriously???. That was basically it, and honestly we had just been using colors, without much thought to it ofc red, was an error etc. But they we're not "OMG EVERYTHING IS BREAKING" alert, so we decided to use a couple of hours refactoring the color of the flash errors, and after that, we did not have many red alerts(None, yes none what so ever) We changed all the red ones to orange, and introduced some new colors. That worked for some time around 6 months or so, but then people obviously started calling again like, why even bother... So we created a simple service desk, blocked all incoming calls to our phones that were from regular employees, heard a lot of complaints about this from the employees, management was mad, we had so many meetings with those top paid management fuckers that know everything (way better than you and me), about how to handle this. As it took way too much of our time, that people couldn't bother trying simple things, or make some sense as to why a button is disabled etc. We ended up "winning", was allowed to block calls for some time, till the employees had learned to use a freaking simple service desk, it's not fucking rocket science Okay, stop being a pain in the ass... And it actually fucking worked! Most relaxing time after people got a hang of using the service desk instead of calling life was good after that... <3
I always get a kick out of it when I get to read a hilarious email that was sent in to customer service about our product where the customer is so pissed that they curse everyone out and then they call out the programmers too. "You should fire all your programmers too, they suuckk!!!"1
so... 9 years ago we had this super awesome codebase. 1 file, complete logic COPIED to be used in ui and service/daemon. I scrolled to the middle of the file and there was no source. it was out of bounds of my monitor to the right because of nested ifs. ok... what the fuck!! the worst part: I had to implement a new FEATURE into this mess. 2 days. I said it would not work as expected because the feature was not thought through. but project said let's gooooo! ok there I was, a junior with an impossible to implement feature and a codebase from hell. I've implemented something, all night long. next day it was the problem of the consultants. they called me, I told them why it's impossible that this would ever work, they understood and talked to the customer. he accepted the solution. WTF?! anyway, in those days I thought about quitting developing software as my daily job....4
When a customer question gets escalated all the way to the dev team when it could have easily been solved if those escalating the issue had bothered to use the site themselves
Fucking telecom and their shady ways of providing "service". Don't even need to consider paying for porn sites when my isp comes along with its own, overpriced service to fuck a customer in every way possible.
Probably other providers as well, but for now I'm fucking pissed at them because they already scammed my grandmother twice, when it comes to internet speed, probably because they thought she wouldn't notice either way.
My grandmother's residence can receive up too 200mbps, so she got a plan according to that. Installation of the router was included as a one time fee.
This is where they first scammed her, imo. They installed a router, that can route 100mbps at max. At first I though she got a plan for that speed.
An elder telecom technician, who was investing a completely irrelevant issue, switched it out for one than can handle uo to 1tbps. He had no obligation to do so and he didn't charge anything.
Seriously, probs to that one guy. He openly stated that telecoms pulls off this scam and switched it for free, since they have many of routers lying around anyways (I wonder why 🤔🤔🤔)
Anyways, guy switched out the router and BAMM! from ~80mbps to ~170, iirc.
Fast forward a couple of months I notice internet speed is capped out at 76mpbs. Capped out way to perfectly, to just blame the cable. But obviously the guys over at customer support do exactly that.
Calls telecom: "yeah, your contact only goes up to 100, 76 because of the cable. You need to pay extra to get up to 176".
Excuse me, what the fuck did you just say, shit nugget? We should pay extra for something you contest from us?
Yo, Mister ChromosomOverflow, don't think that relaying the responsibility to another number to call will put you out of the fucking shit you tried to pull off.
Edit: The contract states up to 1000, 200 or 100mpbs download depending on what the cables allow and in case of 200 there's 100mbps upload, but we also get capped out there at 20. I wish these fucker one gang rape per non-received mpbs2
Honestly, this week has made me realize I hate all of them that don't have a proper help system that a human being can answer the phone and you can talk your situation through with. So that includes Google, Facebook, Lyft, Uber, all of them. Not allowing people to get help easily outside the faq is just wrong. It causes people into a state of mind that is unhealthy. Kudos to all companies that still have a customer service department with phones and published numbers!
Last month my phone (YU YUPHORIA) stopped booting up.. so I went the "customer service center" and asked the guy maybe he can install new software. He tried and said we can't repair it.
I love this phone not the best performance phone but I love it. So I don't want to throw it away. So yesterday night I started searching how to install custom ROMs. and found a development mode build for my device. After some tutorials and experiment it's up and running baby... 📱😍. Thank you internet for helping me..1
6 people sitting on a table having a few beers Friday evening.
3 Devs and 3 non-Dev people. The devs were talking about stories and problems with customer service...
So far so good... Suddenly one dev came up and said:
Hey guys! I have a very funny and interesting "GoDaddy" story to tell!
The faces of the non dev people were priceless because they imagined a totally different story.....5
FUCK HTC, FUCK DYNALOGIC AND FUCK DYNAFIX PIECE OF SHIT FUCK COMPANIES
it started over a month ago, my HTC10 was charging with the included charger from a wall socket, took the Htc and cable to test a new feature I implemented on my xamarin project (see other rant). I attached it and nothing happend, tried another USB port still nothing, then I smelled it. My HTC was burning...
Contacted HTC, they referred me to a contact form and send 3 attachment with it. THE MOTHER FUCKING THING ONLY ACCEPTED 1! Oké calm down... so I went through the trouble of combining the attachment.
4 days go by and get an email if I could resend the attachment because there where non. the FUCKING contact form did not send it after my troubles!
A week goes by without response, I contacted them again, they apologies and promised me to call me the same day. BUT THEY FUCKING DIDN'T after that I thought maybe the next day but no call. After that I did not have time to contact them.
So I contact them after 4 days and get the FUCKING STUPIDEST and not well speaking person on the line that was constantly interrupting me. Finally got RMA and shipping in order but he managed to fuck the entire description of my problem of what I specifically told him.
So now dynalogic (a transport company) comes in place, they should have come to pick up my phone and bring it personally to Dynafix for repair. BUT THEY FUCKING DIDN'T.
Instead they drove by, put a 'you were not home so ship it yourself package' in the mailbox. BUT I WAS HOME and so were 4 others and lights and TV on. Not to mention our DOGS that react to anybody that enters our driveway. he was just a lazy PIECE OF SHIT.
So now I had to ship it myself, what resulted in my paying for shipment, paying for insurance and leave work early to get the the post office in time, since leaving early was not an option (deadline) I asked my parents if they could. BUT THEY FORGOT for 4 days.
Still having had good service from HTC in the past and being a loyal customer for years I was not angry and thought everything would be alright.
so now coming to today 1,5 I get an email that they WONT FIX IT BECAUSE OF FUCKING PIECE OF SHIT BULLSHIT REASON THAT WAS NOT THE PROBLEM.
FUCK THEM, FUCK ME, they won't fix it after over a month for a bullshit reason. I am not gonna buy an HTC ever again.15
The $customer gets a device from us, with th wifi connected as specified in the order. $customer connects it to the mains and monitor, puts in the dongle and the connection is established.
Fast forward 3 weeks, now everything went south. The device does not connect to the network, the service is offline. Our first question: "Has someone modified the WiFi name or password?"
$customer: "No, there were no changes in the WiFi"
So the full arsenal of debugging the connection over LAN starts, interrupted by $customer unplugging the device "because he needs LAN now"
After sometime, we figured out, everything is fine with the device, and ask $customer once again, if the config $ssid and $password is correct.
$customer: "Oh, we changed the name to $ssid2 because it looks nicer, is that a problem?"
Internal: "Are you f*kin kidding me? I asked you exactly that"
Me: "Alright, that explains the issues. Please tell us in advance if you want to change something with the WiFi."
Let me share a true story proving the power of free (as in speech) software
So I have a cell phone - a simple one, under $200 — https://gsmarena.com/motorola_moto_...
Once glass screen did break and I had a replacement from ‘unofficial service’ — you know, it’s faster, cheaper and you actually don’t have other options :)
So I replaced the glass and went along with my life. It still had Android Nougat (7.1.1) with a promised upgrade to Android Oreo (8.1) [the reason I bought it originally]
So the big day (TM) came and Motorola pushed an OTA updated which *broke* my touchscreen.
The display was perfectly fine, but it did not respond to touches.
Side-story: Apple did this with iOS 11 as well — I had experience restoring it back to iOS 10 (while they were signing both firmwares)
Then people on the forums (both XDA and Lenovo customer support) start bombarding everybody with messages
A guy figured out you could restore it to Nougat via `fastboot` if you unlock bootloader the (but you have to have some kind of way to interact with a screen — gladly, the phone supports OTG and you can plug a USB mouse (which, gladly, Android supports out-of-the-box) via a microUSB dongle)
Motorola said “OK OK we screwed up if you give us your phones we’ll fix everything; haha actually not if you restored it because then your warranty is void because you unlocked the bootloader)
I restored it to Nougat (7) and went on with my life
I didn’t want to settle with that they given to me so I went out, found Linux kernel sources for it, set up the environment to build them — still no luck on Android Oreo
Then, out of desperation, I replaced the *whole* `drivers/input/touchscreen` directory from Android 7 branch to Android 8 branch (I did some debugging before but it didn’t really work) and boom -- it worked.
I’ll try to pinpoint the exact issue (I don’t know much about how touchscreens work or any of that stuff — but I do know that it can be done) and share with the community on XDA
As a fellow developer I know you know that feeling when you struggle with something for a long time, then you figure it out and you get a rush of endorphins in your brain [and you go around smiling like an idiot but nobody really understands why]
It was the last year of high school.
We had to submit our final CS homework, so it gets reviewed by someone from the ministry of education and grade it. (think of it as GPA or whatever that is in your country).
Now being me, I really didn’t do much during the whole year, All I did was learning more about C#, more about SQL, and learn from the OGs like thenewboston, derek banas, and of course kudvenkat. (Plus more)
The homework was a C# webform website of whatever theme you like (mostly a web store) that uses MS Access as DB and a C# web service in SOAP. (Don’t ask.)
Months have passed, and only had 2 days left to deadline, with nothing on my hand but website sketches, sample projects for ideas, and table schematics.
I went ahead and started to work on it, for 48 hours STRAIGHT.
No breaks, barely ate, family visited and I barely noticed, I was just disconnected from reality.
48 hours passed and finished the project, I was quite satisfied with my it, I followed the right standards from encrypting passwords to verifying emails to implementing SQL queries without the risk of SQL injection, while everyone else followed foot as the teacher taught with plain text passwords and… do I need to continue? You know what I mean here.
Anyway, I went ahead and was like, Ok, lets do one last test run, And proceeded into deleting an Item from my webstore (it was something similar to shopify).
I refreshed. Nothing. Blank page. Just nothing. Nothing is working, at all.
Went ahead to debug almost everywhere, nothing, I’ve gone mad, like REALLY mad and almost lose it, then an hour later of failed debugging attempts I decided to rewrite the whole project from scratch from rebuilding the db, to rewriting the client/backend code and ui, and whatever works just go with it.
Then I noticed a loop block that was going infinite.
NEVER WAIT FOR A DATABASE TO HAVE MINIMUM NUMBER OF ROWS, ALWAYS ASSUME THAT IT HAS NO VALUES. (and if your CPU is 100%, its an infinite loop, a hard lesson learned)
The issue was that I requested 4 or more items from a table, and if it was less it would just loop.
So I went ahead, fixed that and went to sleep.
The day has come, the guy from the ministry came in and started reviewing each one of the students homeworks, and of course, some of the projects crashed last minute and straight up stopped working, it's like watching people burning alive.
My turn was up, he came and sat next to me and was like:
Him: Alright make me an account with an email of email@example.com with a password 123456
Me: … that won't work, got a real email?
Him: What do you mean?
Me: I implemented an email verification system.
Him: … ok … just show me the website.
Me: Alright as you can see here first of all I used mailgun service on a .tk domain in order to send verification emails you know like every single website does, encrypted passwords etc… As you can see this website allows you to sign up as a customer or as a merc…
Him: Good job.
He stood up and moved on.
I WENT THROUGH HELL IN THE PAST 48 HOURS.
AND YOU JUST SAT THERE FOR A MINUTE AND GAVE UP ON REVIEWING MY ENTIRE MASTERPIECE? GO SWIM IN A POOL FULL OF BURNING OIL YOU COUNTLESS PIECE OF SHIT
I got 100/100 in the end, and I kinda feel like shit for going thought all that trouble for just one minute of project review, but hey at least it helped me practice common standards.2
So today i had to visit this banks site to do updation on a document but for some reason the modal dialogue that was supposed to open was not working and i couldn't continue to next step.
On an attempt to contact customer support, i browsed the site for relevant details. As i do that, i observed this site is so shitty that it can't even properly render on Google Chrome! It was an horrific experience finding info in that site.
Finally found the customer support form and as I clicked the "submit" it didn't give any feedback whether it was processing or not. After like over a minute of uncertainty, it got redirected to a 404 page.
Frustrated, I went on to their twitter and I almost tweeted calling out their terrible web developer team.
But, my instinct told me to calm my titties and i tweeted a regular confused user tweet.
Got their attention and few hrs later i got a phone call from someone working there. He didn't sound like a customer service representative from the way he spoke. He told it was an issue with their website and had fixed it. I tried again as he was on the line but it was not working for me. And then i shared screenshot of the issue. He tested it again and said it was working for them. Still not working for me. ( Probably cache issue on my end ). Thought he would suggest to clear cache and try. But he asked me to try on another computer since it was working for him.
As i searched for a another system, i got a call from customer support guy and he said he will do the update on their end and told me to tell details. Since the info was not that sensitive in nature, I went with it.
Pretty sure the other guy i talked to was a developer.
This made me think - had i tweeted out a mean tweet calling out their shitty website it would have been probably awkward talking to him - I'd have to be mean again. It could've ruined his day, maybe he was under pressure from his pm that he had to make the phone call. He probably hates his job already managing that shitty legacy code..
I don't know - either way, I'm glad i was able to keep myself calm and not be a source of negative energy.1
I was tasked to evaluate wherever a customer could use an implementation of OTRS ( https://otrs.com/ )
Is it just me or is there no information on this site apart from <OTRS> will make your life better! <OTRS> will cure AIDS! <OTRS> will end world hunger!
This site is trying to use its fucking product name in every god damn sentence. <OTRS>. Everytime <OTRS> is mentioned it is fucking bold printed! My eyes are bleeding within 2 minutes of visiting this site.
I can't get any information about what excatly it is apart from their catchphrase: OTRS (again, bold. I'll refrain from putting it in <> from now, i think you got the point) is a customizable support desk software that manages workflows and structures communication so there are no limits to what your service team can achieve.
So, it's a support desk software you can customize. Great. What does it do?
"Whether you deal with thousands of inquiries and incidents daily [...] you’ll need digital structures that integrate standardized processes
and make communication transparent between teams and departments,
as well as for external customers."
Great, but what does it do?
"Reduce costs and improve satisfaction by structuring customer service communication with OTRS."
Great, BUT WHAT DOES IT DO?
"Manage incidents simply and uncover the data needed to make forward-thinking strategy decisions. OTRS is an ITSM solution that scales and adapts to your changing business needs."
W H A T D O E S I T D O ?!
Okay fuck that, maybe the product page has something to say.
Hm... A link on the bottom of the page says it is a feature list ( https://otrs.com/product-otrs/... )
Ah great, so i got a rough idea about what it is. Our customer wants a blackboard solution with a window you can pin to your desktop and also has a basic level of access control.
So it seems to be way to overloaded on features to recommend it to them. Well, let's see if can at least do everything they want. So i need screenshots of the application. Does the site show any of them? I dare you to find out.
Spoiler: It does not. FFS. The only pictures they show you are fucking mock ups and the rest is stock photos.
Alright, onwards to Google Images then.
Ah, so it's a ticket system then. Great, the site did not really communicate that at all.
Awesome, that's not what i wanted at all. That's not even what the customer wanted at all! Who fucking thought that OTRS was a good idea for them!
I have heard that StarTech's customer service is on point... But this is something refreshing and a very surprising beginning of my birthday!2
Customer service didn't want to refund a $40 late fee because their stupid website wouldn't accept payment and kept locking me out.
So I did $40 worth of talking to one of their supervisors.
Yep. I fillibustered customer service.
I remember someday from a few years ago, because i just got off the phone with a customer calling me way too early! (meaning i still was in my pyjamas)
C:"Hey NNP, why si that software not available (He refers to fail2ban on his server)
Me: "It's there" (shows him terminal output)
C: " But i cannot invoke it, there is no fail2ban command! you're lieing"
Me: "well, try that sudoers command i gave you (basically it just tails all the possible log files in /var/log ) , do you see that last part with fail2ban on it?
C: "Yeah, but there is only a file descriptor! nothing is showing! It doesnt do anything.
Me: "That's actually good, it means that fail2ban does not detect any anomalies so it does not need to log it"
C:" How can you be sure!?"
Me: "Shut up and trust me, i am ROOT"
(Fail2ban is a software service that checks log files like your webserver or SSH to detect floods or brute force attempts, you set it up by defining some "jails" that monitor the things you wish to watch out for. A sane SSH jail is to listen to incoming connection attempts and after 5 or 10 attempts you block that user's IP address on firewall level. It uses IPtables. Can be used for several other web services like webservers to detect and act upon flooding attempts. It uses the logfiles of those services to analyze them and to take the appropriate action. One those jails are defined and the service is up, you should see as little log as possible for fail2ban.)5
Working for one of our oldest customer, in some serious old, ugly and outdated code(web service).
The dev db doesn't contain any relevant data.
The QA service points to production, so can't use it for any tests.
My contact, at the customer, is going on vacation tomorrow.
Their pm is going on vacation next Friday.
No time for refactoring, db data updates or otherwise do important and much needed updates.
They want it to be done yesterday.
When your company expects you to manually change information in the production db by saying "hey, client Billy wants his stuff moved back to where it was"3
A follow up about Mozilla IRL spotify radio.
Very interesting talk relates to internet and privacy in gerenal. (Not about programming btw)
Eg: Bose headphone app sends your data to data broker,
which ransomware rated with top customer service,
how to setup a bait for catching Twitter bots
It feels like Mozilla is fighting for justice.
I'm totally sold.4
So, I produce a monthly report for our customer service department each month, and this report includes various statistics related to our company's support performance. Two of the included statistics are the "Average Speed of Answer" (ASA for short) and the "Abandoned Call percentage" (ABD % for short) that are derived from client calls to support.
The formulae for these values are:
- ASA = time in seconds all calls that were answered spent waiting to be answered divided by the number of answered calls - displayed as hh:mm:ss
- ABD % = number of abandoned calls minus those that were abandoned in under 10 seconds (referred to as "short abandoned") divided by the sum of total calls that were offered minus the sum of short abandons & transfers
These statistics are also included in a daily version of the same report that all Customer Service leadership personnel have access to.
Now, every single fucking month the same Sr. Manager always has some kind of "discrepancy" with the monthly report that ALWAYS boils down to his dumbass trying to average shit on the daily Excel reports for that month and it being different than what the monthly report is showing. Now, these reports ONLY display the calculated value for any calculated fields mind you - not the raw values of the DB fields used in said calculations.
This month I have to tell this shit-for-brains that you can't just take an average of ASA & ABD % from the Daily's and compare them to the Monthly numbers because their calculated fucking fields!!!
Come to think of it, this has been his issue for like the past 5 months, and I seriously can't fix stupid!
Sometimes I just wanna reply to his snarky ass, corporate bullshit emails like, "BRUH!, The only motherfucking discrepancy I can locate is your IQ and your fucking title - that shit don't correlate homie! Need to take that ass back to High School statistics or something!"
But I digress...
I have to deal with a Sr. Manager who doesn't fucking realize you can't average a calculated field from a daily report and think it's gonna match up with the monthly report. I believe he is borderline retarded, and I often wonder how he got the "Sr." In his title let alone "Manager".
Oh wait, this is corporate America - you just gotta kiss the most ass... never mind.4
Customer service my ass. I wouldn't even call it service. All you could do is check if it's working now. Of course it's working... I've just told you it's fucking working 2 minutes then inaccessible for fucking 10.
And when I tell you that your service had began to loose quality in the past few months you just sit there in FUCKING SILENCE. MOTHERFUCKER JUST TELL ME THAT YOU CAN'T DO ANYTHING ABOUT IT... OR SORRY... OR GO FUCK YOURSELF, NOT MY JOB... I DON'T FUCKING CARE JUST DON'T SIT THERE IN SILENCE UNTIL I HAVE ENOUGH AND HANG UP... I WASN'T EVEN SHOUTED TO HIM. I was disappointed but not angry... Not until you decided to just ignore me, fucktard...
Needless to say just when I hung up it stopped working again. -.-4
I really really want to change jobs and pursue being a game dev.
I am so tired of our company kissing our clients' asses, out of fear they might leave, making the developer work an extra mile without the appropriate salary for the extra work, which now I realize why we have alot of sh*ty projects.
I think there is a clear line between customer service and being suckups.
Fucking job recruiters or whoever the fuck.
If the first line on my resume is under "Objective" and it states, "To obtain a job, internship, or Co-op in the field of Networking, Cybersecurity, or Administration." You can clearly see the world sales and customer service are not in there.
If you take 5 seconds to read that or search for the words customer service or sales YOU WON'T FUCKING FIND ANYTHING.
SO WHY THE FLYING FUCK DO YOU CUMBUCKET FILLED PIECES OF SHIT KEEP OFFERING SALES AND CUSTOMER JOBS TO ME.
I even got a senior sales position before. :|
Yet I can't even get a call back from an internship that's related to what I want to do lol. Smh.1
Due to a service window, we were requested by customer to set up a separate instance of the same web application so they could keep working.
The separate instance was set up and all parties were informed.
Customer and project manager complain that people are still using the old instance, to which I replied I sent an email informing which instance should be used.
Their response: "You wrote to use the new instance, but you didn't write NOT to use the old one."1
I created an ASP.Net Web Application as my personal Web site. Tested it locally then wanted to test it in a live environment. I purchased a domain/hosting package then publish via FTP. Point it to homepage and nothing shows up. I call customer service and they say it's hosted on a Linux server but their options don't show that it is Linux based. So I had to change it to a Windows platform that it should have already been on. SMH 😣
If your customer service is so bad that people talk about trying to use the occult to get in touch with you, your company is shit.
Dev related cause I only want to talk to the customer service because the api docs are that fucking bad.
Never “try” to optimise just a bit more just for your own sake if the customer doesn’t ask you too. The next day you may be working on getting the service up and stable again on your holiday day :-(2
Customer: "no obligation quote: upgrading 20 pc from ME to XP."
Sales dept.: "what? Lol?" *incredibly expensive ME to Windows 10 upgrade service quote*
I am partially self taught and partially book taught.
The self taught part involved viewing the source of websites and learning HTML that way.
The book part comes from when I worked at a .COM startup in their customer service dept while learning HTML. I mentioned it to the IT Director and he threw a ColdFusion book at me and told me to learn it and I could move to the IT dept. Needless to say, I haven't done customer service work since.3
Customer: I literally don't want to do anything make it work.
Support: here is a good video tutorial to get you started
Customer: I don't want to invest anytime in getting anything to work, just make it work.
Arrrrrggggg just use another service2
I'm only a humble customer service representative in Amazon, I really hate the email editor we use to mail the clients after they call or chat with us. This, of course, means I need to include Emacs on my workflow so I can suffer less, let's Elisp the heck out of this problem!2
That feel when a customer denies writing you a service review (only one sentence), because her website went offline one time. We're not even the hoster of the website. She decided in not paying more for a more professional hoster, even after our recommendation. We even spent time resolving the issue with the hoster without charging that blonde fuck our rates. Don't I just love working for customers 🙂2
As mentioned in one of my comments earlier, I am learning web development. And as such would like a web hosting service that is affordable and has instant customer support.
I just made my API in my laravel and I understand how it works! It may seem like not a lot, but I got from far.
Just came two years ago in this industry as I worked as a customer service agent for a hostingcompany. I entered a whole new area what I immediatly got into at the time. Mind I already was studying Biomedical labresearch at the same time and was the IT guy in the family. Well, think back then I was just googling and fixing shit most of the time.
I was 21 at the time and began to learn everything I could learn in my position and soon it was not enough and wanted to learn more by working parttime(study already asks a lot of time). I soon applied as Junior System Engineer within the same company without prior education and got the job! And I'm back feeling I entered a new area where you feel you can do so much by just learning how it works. Now I want to learn to develop in PHP so I may make another step further.
Not a rant, but I want to share my experience as labrat starting to someting programming(did some bio-informatics, which was really interesting but with less emphasis on programming but more on data analysis). Still got a gigantic of list I want to learn from languages and frameworks to orchestration systems.
It really sucks when you realize that you're gonna end up despising a programming language just from having an extremely shitty first experience with it.
About ten weeks ago I was forced to, despite that I was SUPPOSED to be able to choose the language myself, to learn C++ for this course when having literally not a single fucking bit of experience with it whatsoever. And that's pretty soon after already having a beyond shitty experience with the very same school AND the same teacher. (The school I study at "rent" courses from other schools, this is one of them.)
I have the final exam on Monday and I'm allowed to have a book on C++ with me to use as reference, as (I'm pretty sure) I won't have internet access on the computer I'll be doing the test on. I ordered a book with express shipping to be here during this week, Friday at the latest. Never arrived. Called customer service at the book store and apparently it was supposed to have shipped yesterday but hadn't and they didn't know why (fucking awesome girl at the customer service btw, 11/10 quality service). So we cancelled the order, sure, we get the money back, but I still won't have a reference for a language I barely know at all. (No need to mention libraries, did that, dead end.)
Oh, and about that school and that earlier experience I spoke of, because if their inability to do their motherfucking jobs, earlier this year I ended up struggling with money for a couple of months. I really want to fucking strangle these assholes and have them pay my fucking bills to cover the shit that THEY caused.
TLDR; I'm gonna end up hating C++ because of shitty fucking teachers at an even shittier school.6
Started my very first (summer) job as an IT agent in customer service for my city less than two weeks ago and finally moving out from the formations to answer the phone alone.
I must've listened to around 30 calls and already there's stories I could make tales of.
I now understand the job of customer service.
Story of my first successful project
Being part of a great team, I've shared in a lot of successes, one I am particularly proud of is my first attempt to use agile methodologies in a deeply waterfall-managment culture.
Time was June/July-ish and we applied for a national quality award where one key element in the application stated how well we handled customer complaint resolution.
While somewhat true (our customer service is the top-shelf good stuff), we did not have a systematic process in resolving customer complaints. Long story short,
the VP lied on her section of the application. Then came the 'emergency', borderline panic meeting (several VPs, managers, etc) to develop a process to better manage
complaints before the in-house inspection in December.
As most top priority projects go, the dev manager allocated 3 developers, 2 DBAs, and any/all network admins we would need (plus all the bureaucratic management that wanted their thumb in the pie).
Fast forward to August, after many, many planning meetings, lost interest, new shiny bouncing balls, I was the only one left on the project. The VP runs into the dev manager in the hallway and asks "Is my program done yet? If its not ready before December with report-able data, we will not win the award."
The <bleep> hit the fan...dev manager comes by...
Frank: "How the application coming along? Almost done?"
Me:"No, haven't really started coding. You moved Jake and Tom over to James's team, Tina quit, and you've had me sidetracked helping other teams because the DBAs are too busy."
Frank: "So, it's excuses. You really think the national quality award auditors care about your excuses? The specification design document has been done for months. This is unacceptable."
Me: "The VP finished up her section yesterday and according to the process, we can't start coding until the document is signed off."
Frank: "Holy f<bleep>ing sh<bleep>t! No one told you *you* couldn't start. You know how to create tables and write code."
Me: "There is no specification to write to. The design document is all about how they plan on reporting the data, not how call agents will be using the application to serve customers."
Frank: "The f<bleep> it isn't. F<bleep>ing monkeys could code against that specification, I helped write it! NO MORE F<bleep>ING EXCUSES! This is your top priority from now on!"
I was 'cleared' to work directly with the call center manager and the VP to develop a fully integrated customer complaint management system before December (by-passing any of the waterfall processes that would get in the way).
I had heard about this 'agile' stuff, attended a few conference tracks on the subject, read the manifesto, and thought "I could do this.".
Over the next month, I had my own 'sprints' and 'scrums' with the manager (at the time, 'agile' was a dirty word so I had to be careful of my words and what info I shared) and by the 2nd iteration had a working prototype.
Feature here, feature there (documenting the 'whys' and 'whats' along the way), and by October, had a full deployed application.
Not thinking I would get a parade or anything, the dev manager came back from a meeting where the VP was showing off the new app to the other VPs (and how she didn't really 'lie' on the application)
Frank: "Everyone is pleased how well the project turned out, except one thing. Erin said you bothered him too much with too many questions."
Me: "Bothered? Did he really say that?"
Frank: "No, not directly, but he said you would stop by his office every day to show him your progress and if he needed you to change anything. You shouldn't have done that."
Me: "Erin really seemed to like the continuous feedback. What we have now is very different than what we started with."
Frank: "Yes, probably because you kept bothering him and not following the specification document. That is why we spend so much time up front in design is so we don't waste management's time, which is exactly what you did."
Me: "We beat the deadline by two months, so I don't think I wasted anyone's time. In fact, this is kind of a big win for us, right?"
Frank: "Not really. There was breakdown in the process. We need better focus on the process, not in these one-hit-wonders."
End the end, the company won the award (mgmt team got to meet the vice president, yes the #2 guy). I know I played a very small, somewhat insignificant role in that victory, I was extremely proud to be part of the team.
When you are discussing about a customer issue with a service that you are using for offer your product and to understand the issue you ask a screenshot.
Later you receive the screenshot in Dutch (we are Italians) and is quite impossible to understand.
Few seconds later you remember that Google Translate for Android support the text recognition and save the day.
I appreciated a lot the Google's service quality also if I block all their trackers.2
I remember few years back when I had subscribed to this ISP, where few months on subscription worked flawlessly. Then it was all downwards from there. Customer care never answered. Charged for bloddy whole month whilst the working was just for 2 weeks. People subscribing to this ISP had a facebook group named ISP Victim. Was forced to change my ISP.
Now, few days back they put up a stall in an IT exhibition. I went up and signed in for their service. Now they call me for setting up their network, either i tell them am not available or dont answer at all. I do the same to them what they did to me. That utmost pleasure HAHA. I shared this idea in the facebook group and people are starting to do the same.
I feel like a con artist now.
Was an internal auditor translating department process to a technical spec for a programmer. We were going to leverage an external company's API which would replace our need to use their slow and buggy web app.
During a meeting, an audit teammate suggested something be changed with the external service we were using. I said we could bring it up with the company but we shouldn't rely on it because we were a small customer even during out busiest month (200 from us vs 10000+ from big banks).
Teammate said we should have our programming team fix it. I made it clear that it was not our side and that to build out the service on our side was beyond our scope. Teammate continued to bring it up during the meeting then went back to desk after meeting and emailed us all marked up screenshots of the feature.
I ignored this and finished writing up the specs, sending them over to the programmer building out the service.
30 minutes later I get a call from programmer's manager who was quite angry at an expanded scope that was impossible (engineers were king at this company. Best not to anger them). Turns out my teammate had emailed his own spec to the programmers full of impossible features that did not reference the API docs.
I feel bad about it now but I yelled at my teammate quite loudly. I said he was spending time on something that was not reasonable or possible and when they continued to talk about their feature I yelled even louder.
Didn't get fired but it definitely tagged me as an asshole until I left. Fair enough :)
Fucking google 2 step auth and their lack of customer service.
I have my account setup with my phone and a backup email account. No backup keys, since I only found out about those today! Thanks for letting me know this late in the game -.-
And yet. After I made a clean install of the os on my laptop. Tried to log back into my account. I am not getting text messages or emails to my backup emails (even though its allegedly sent.... And no its not in the junk mail) to validate my 2 factor auth.... Like fuck you!!!
If you gonna give us the ability to fort knox our accounts. At the bare minimum have some customer support to at least be train to answer a phone and tell me if your servers are having an issue or something. Im so in the fucking dark here and cant access shit.1
I bought tickets for a friend of mine to visit me. She cancelled. I purchased travel insurance from Expedia. I have to now cancel one flight through Expedia, the return through the airline, and file a separate claim to get the money back. I hope they don't want me to prove she's sick, since she isn't (she's just a terrible person and I knew she'd pull this shit).
I hate the entire way the airline industry works. This is bullshit.
I hate the entire airline booking system.1
This is fucking how you do it!
Ticketmaster UK had a "data security incident" where they don't really know if any data was actually leaked/stolen/"accessed by an unknown third-party" — their response:
1. Disable the compromised service across their platforms
2. Send a mail to any customer that may have been affected (I got one in Danish because I had only interacted with them through a Danish subsidiary)
2b. All notified customers have their passwords reset and must go through the "Forgot password" process; the _temporary_ password they sent me was even pretty nicely random looking: ";~e&+oVX1RQOA`BNe4"
3. Do forensics and security reviews to understand how the data was compromised
3b. Take contact to relevant authorities, credit card companies, and banks
4. Establish a dedicated website (https://security.ticketmaster.co.uk/...) to explain the incident and answer customer questions
5. "We are offering impacted customers a free 12 month identity monitoring service with a leading provider. To request this service please visit [this page]"
EDIT: As mentioned and sourced in the first comment, the breach was apparently noticed by a banking provider and reported to Ticketmaster on the 12th of April and later to Mastercard on the 19th of April.
Ticketmaster's internal investigation found no evidence of breach (which makes sense, as it wasn't an internal breach), but when Mastercard issued an alert to banks about it on the 21st of June, Ticketmaster followed up by finding the actual breach and disabling the breached third party service on the 23rd of June.
I still think they did the right thing in the right way...2
Shipping company sending e-mails regarding cases to our ex-Intercom addresses instead of our registerd contact e-mail.
Intercom was turned off months ago.
I can not reach any old communication.
Of course certain claims expire... and we're ending up with sad and mad customers.
Let me be the shitpole to fix it... again.
FML, where's my long awaited customer service colleague!? /sadface
Customer Service(cs): clients complaining our site crashes on their computer
Support: they dont have enough resources, its their computer
CS: customers still complaining, how do we fix this?
Support: tell them to get a better computer
CS: lets borrow their information and see whats going on
Support: reluctantly moves customer data over
CS: I dont see anything wrong here. It works just fine
Support: ... ... ...
I've started to get more into the TOR idea over the last couple of weeks.
I know I'm way to "non protective" of my privacy but changing would mean I'd have to break many habits and stop using things I'm used to.
A couple years back (I guess it was in like 8th grade or so) I had a presentation in German (my first language) for an extra mark. It was about tor. In the process of researching all of it I learned quite a lot about it. All of this knowledge has stuck to me the whole time, unused.
Fast forward to today, I've finally decided to use the couple of bitcoins I have (like 15€ or so) from my home mining experiment to rent a vps for a tor relay. First, I was lucky enough to find a service provider that accepts bitcoin for a 3€. They advertised "Fair use Traffic", later found out, after committing for three months since I was like "yeah... will be fine", in the customer panel there is a graph that shows me that I have used x% of 1.5 TB... I guess the customer support will get an email from me asking what "Fair use" exactly means... But that's fine... Oh... And ipv6 wasn't a thing to be found...
To wrap it up... I've now got a 2 weeks old little tor relay <3
(I didn't wanted to put it on my main vps where I have 200mbit guaranteed at unlimited for 5€ a month since that's where I have my mail server running and a hidden service for my next cloud)1
Lazy piece of shit deliveryman simply stating that nobody was at home when in fact, the only person that wasn't there was him. No bell was ringing and my phone didn't receive any calls either. Customer service wasn't even that surprised when I asked them about it.
"Yeah, I tried to call the guy, but he wouldn't answer. I'm gonna try sending him again"
Boi, just yeet that bitch from your business!3
The customer service dept at Koss Headphones sent me an adapter gratis for my Pro 4/AA headphones so I could listen to loud rock and roll on my pc. I've been using Koss exclusively since I rec'd a pair for Christmas in 1971. Despite the natural deterioration in sound quality on a PC, I found I could hear more on certain Rolling Stones soundboards [the ones in question are Philadelphia 1972 and New York City a week later]. So I penned a rather whimsical email to Michael Koss, who actually replied with a letter, the kind we used to lick stamps for and put in a mailbox.
OK, that PC died. And the HP I have somehow has a really loose jack so the whole mechanism will slide out if you move the least little bit. It happened so often I became shell shocked about listen to loud music on my headphones at night when my nabes were sleeping because I didn't want to wake anybody up.
Finally, after too much jiggling, the end bit of the adapter got stuck in the headphone jack. Koss sent me another adapter gratis. Last night, I got out my headphones, removed the new adapter from its envelope, and inserted tweezers into the jack to pull the broken off bit out.
Except the broken off bit slid deeper into the jack. On my own, I have been able to rig the pc so I can use the speakers. And a friend who can remove the bit of the jack stuck in the jack will be over in a couple of days.
I went online and googled the methods others have used to remove broken off bits. That was worth the keystrokes!
In any case, I just wanted to say something about the irony of expecting the problem to be over and then having a few days more to live with the broken bit.
Calls phone company to ask what's wrong with the internet connection.
Customer Service: Please turn off your modem, wait 10 seconds then turn it on again.
Me: Do you honestly think I didn't do that a hundred times already?
Where are those times when nothing worked?!
Now everything works right after tremendous hustle.
okay I'm pissed off because of 3 coffee places sucked either with itnernet, or no customer service . or just closed.
then my freaken headphones.
the last one is just shippable decided that my browser is not defined.
Does anyone else sometimes make customer support people do things that you're just too lazy or don't want to do?
I'm especially bad about this if I'm looking into a service and they have a chat person that pops up. Since you bugged me while I was trying to do my research, how about you just answer all these questions I have so I don't have to click through your site.
One of the reasons why I wanted to become a software developer is because I see so many products or services taking the easy way out, at the cost of killing customer expectations. For example, I was told about JobTrack.io, which is supposed to help manage job searching by keeping track of applications and their statuses. But almost as quickly as I was told, my mind goes into automatic promise defense mode. And rightfully so, because the service turned out to be almost as monotaneous as the job search itself! Not as seamless as I'd need it to be to get started right away.
Now, maybe there's a slight chance I don't know wtf I'm talking about here. But, what's stopping this product from using an email client that runs server side, to interface with the user's main inbox, to run sentiment analysis on emails for detecting job application submissions? Such functionality would obviously need permission from the end user, so there are no surprises that some 3rd party app is sorta kinda monitoring your emails. And of course measures should be taken to avoid detecting anything beyond the contextual lines of: "Thank you for applying to so and so", or "We've recieved your application! Next steps".
Present those detections to the user to confirm. And do the same thing for rejections and offers. Shouldn't be that hard especially when most sites these days allow you to sign in with Google, and that Google marks these particular emails as "Important"; which further filters the detection process, and partially does JobTrack's job for them.
Honestly, I think the app has promise, and hope this is just a case of starting off small.
Opinions please. When end user is not paying for service, who is my customer? For example public facing government project2
Poll. At a first glance would you as a customer be more inlcined to sign up for a cloud service at 5.95 per month with a free 7 day trial or a free 7 day trial and 47.95 per year?2
Thought that it might be a good idea to ask this question here.
Im looking for a nice logging events service for a side project that is a b2b (so my clients got their own users). My targets are tracking users behavior/events/actions in the app while been able to shred the data that belongs to each customer. A great benefit would be having a solution that would allow me to export part of the data (in sql like way) so i could provide the users the option to download their users data as well.
Was thinking about mixpanel but i dont think they have any option to export the data via api. Heap analytics is also an interesting one, but their nice features are limited to corporates..
Any suggestions? Thanks!4
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