Let's clarify:
* Github is not Git
* Android is not Java
* Unit test is not TDD
* Java is not OOP
* Docker is not Devops
* Jenkins is not CI
* Agile is not institutionalised total chaos
* Developer is not Printer Support

Pleb: "What's your job?"
Me: "I'm a programmer."
Pleb: "Great, because I have a problem with my pri..."
Me: "STOP! Last person who thought I was a printer support serf got strangled with the printer cable."
Pleb: "But it's a wireless printer."
Me: "Right, where's the power cord?"

This rant is a confession I had to make, for all of you out there having a bad time (or year), this story is for you.

Last year, I joined devRant and after a month, I was hired at a local company as an IT god (just joking but not far from what they expected from me), developer, web admin, printer configurator (of course) and all that in my country it's just called "the tech guy", as some of you may know.

I wasn't in immediate need for a full-time job, I had already started to work as a freelancer then and I was doing pretty good. But, you know how it goes, you can always aim for more and that's what I did.

The workspace was the usual, two rooms, one for us employees and one for the bosses (there were two bosses).

Let me tell you right now. I don't hate people, even if I get mad or irritated, I never feel hatred inside me or the need to think bad of someone. But, one of the two bosses made me discover that feeling of hate.

He had a snake-shaped face (I don't think that was random), and he always laughed at his jokes. He was always shouting at me because he was a nervous person, more than normal. He had a tone in his voice like he knew everything. Early on, after being yelled for no reason a dozen of times, I decided that this was not a place for me.

After just two months of doing everything, from tech support to Photoshop and to building websites with WordPress, I gave my one month's notice, or so I thought. I was confronted by the bosses, one of which was a cousin of mine and he was really ok with me leaving and said that I just had to find a person to replace me which was an easy task. Now, the other boss, the evil one, looked me on the eye and said "you're not going anywhere".

I was frozen like, "I can't stay here". He smiled like a snake he was and said "come on, you got this we are counting on you and we are really satisfied with how you are performing till now". I couldn't shake him, I was already sweating. He was rolling his eyes constantly like saying "ok, you are wasting my time now" and left to go to some basketball practice or something.

So, I was stuck there, I could have caused a scene but as I told you, one of the bosses was a cousin of mine, I couldn't do anything crazy. So, I went along with it. Until the next downfall.

I decided to focus on the job and not mind for the bad boss situation but things went really wrong. After a month, I realised that the previous "tech guy" had left me with around 20 ancient Joomla - version 1.0 websites, bursting with security holes and infested with malware like a swamp. I had never seen anything like it. Everyday the websites would become defaced or the server (VPN) would start sending tons of spam cause of the malware, and going offline at the end. I was feeling hopeless.

And then the personal destruction began. I couldn't sleep, I couldn't eat. I was having panick attacks at the office's bathroom. My girlfriend almost broke up with me because I was acting like an asshole due to my anxiety issues (but in the end she was the one to "bring me back"(man, she is a keeper)) and I hadn't put a smile on my face for months. I was on the brink of depression, if not already there. Everyday I would anxiously check if the server is running because I would be the one to blame, even though I was trying to talk to the boss (the bad one was in charge of the IT department) and tell him about the problem.

And then I snapped. I finally realised that I had hit rock bottom. I said "I can't let this happen to me" and I took a deep breath. I still remember that morning, it was a life-changing moment for me. I decided to bite the bullet and stay for one more month, dealing with the stupid old server and the low intelligence business environment. So, I woke up, kissed my girlfriend (now wife), took the bus and went straight to work, and I went into the boss's office. I lied that I had found another job on another city and I had one month in order to be there on time. He was like, "so you are leaving? Is it that good a job the one you found? And when are you going? And are you sure?", and with no hesitation I just said "yup". He didn't expect it and just said "ok then", just find your replacement and you're good to go. I found the guy that would replace me, informing him of every little detail of what's going on (and I recently found out, that he is currently working for some big company nowadays, I'm really glad for him!).

I was surprised that it went so smoothly, one month later I felt the taste of freedom again, away from all the bullshit. Totally one of the best feelings out there.

I don't want to be cliche, but do believe in yourself people! Things are not what the seem.

With all that said, I want to give my special thanks to devRant for making this platform. I was inactive for some time but I was reading rants and jokes. It helped me to get through all that. I'm back now! Bless you devRant!

I'm glad that I shared this story with all of you, have an awesome day!

A quite normal Windows day:

Bios to Windows: "Go now! Get up!"

Windows to Bios: "Always slow with the young circuit boards."

"I've got something weird on screen."

Windows' answer: "Ignore it first."

Hardware assistant to Windows: "The user puts pressure. He wants me to identify this thing. Could be an ISDN card."

Windows: "Well, well."

Unknown ISDN card to all: "Will you please let me in?"

Network card to intruder: "You can't spread out here!"

Windows: "Quiet in the case! Or I'll cut both their support!"

Device Manager: "Offer compromise. The network card is allowed on Mondays, the ISDN card is on Tuesday."

Graphics card to Windows: "My driver retired yesterday. I'm crashing now."

Windows to graphics card: "When will you be back?"

Graphics card: "Well, not at first."

CD-Rom drive to Windows: "uh, I would have a new driver here..."

Windows: "What's ich´n supposed to do with it?!"

Installation software to Windows: "Leave it, I'll mach´ that already."

Windows: "That's nice to hear."

USB connection to interrupt management: "Alarm! Just been penetrated by a scanner cable. Request response."

Interrupt management: "Where are you coming from?"

USB connection: "I was in the computer right from the start. I'm joined by another colleague."

"You're not on my list." - "Say something."

Windows: "Hopefully there won't be another printer."

Graphics card: "The new driver twitches."

Windows: "We'll just have to get the old one out of retirement."

Uninstall program to new driver: "Go away."

Unwanted driver: "Fuck you."

Windows to Norton Utilities: "Kill him and his brood!"

Utilities to driver rests: "Sorry, we have to delete you."

Important system file: "Arrrrrrgghh!"

Windows on blue screen: "Gib´, the Norton Boys are over the top again."

Blue screen to user: "So, that's it for this week."

Excuse me for stealing your time

And I know it's way too long

aslkfjasf. i've spent 12 hours today (and lots more over the past two days) trying to reproduce a bug that my [sort of] coworker insists is present. I haven't seen any proof of it anywhere, let alone steps to reproduce it.

I've poured through the code, following all of its tangled noodles of madness from start to fuck-this-shit. I've read and reread the pile of demon excrement so many times i can still read the code when i close my eyes. so. not. kidding.

anyway, the coworker person is getting mad because i haven't fixed the bug after days, and haven't even reproduced it yet. This feature is already taking way too fucking long so I totally don't blame him. but urghh it's like trying to unwind a string someone tied into a tight little ball of knots because they were bored.

but i just figured out why I haven't been able to reproduce it.

the stupid fucking unreliable dipshit ex-"i'm a rockstar and my code rocks"-CTO buffoon (aka API Guy, aka the `a=b if a!=b`loody pointless waste of mixed spaces and tabs) that wrote the original APIs ... 'kay, i need to stop for breath.

The dumbfuck wrote the APIs (which I based the new ones on mostly wholesale because wtf messy?), but he never implemented a very fucking important feature for a specific merchant type. It works for literally every type except the (soon-to-be) most common one. and it just so happens that i need that very specific feature to reproduce this bug.

Why is that one specific merchant type handled so differently? No fucking idea.

But exactly how they're handled differently is why I'm so fking pissed off. It's his error checking. (Some) of his functions return different object types (hash, database object, string, nullable bool, ...) depending on what happened. like, when creating a new gift, it (eventually...) either returns a new Gift object or a string error basically saying "ahhh everything's broken again!" -- which is never displayed, compared against, or recorded anywhere, ofc. Here, the API expects a Hash. That particular function call *always* returns a Hash, no matter what happens in the myriad, twisting, and interwoven branches the code could take. So the check is completely pointless.

EXCEPT. if an object associated with another object associated with the passed object (yep) has a type of 8. in which case, one of the methods in the chain returns a PrintQueue that gets passed back up the call stack. implicitly, and nested three levels in. ofc.

And if the API doesn't get its precious Hash, it exclaims that the merchant itself is broken, and tells the user to contact support. despite, you know, the PrintQueue showing that everything worked perfectly. In fact, that merchant's printer will be happily printing away in the background.

All because type checking is this guy's preferred method of detecting errors. (Raise? what's that? OOP? Nah, let's do diverging splintered-monolithic with some Ruby objects thrown in.)

just.
what the crap.

people should keep their mental diarrhea away from their keyboards.

Anyway. the summary of this long-winded, exhaustion-fueled tirade is that our second-most-loved feature doesn't work on our second-most-common merchant type.

and ofc that was the type of merchant i've been testing on. for days. while having both a [semi] coworker and my boss growing increasingly angry at me for my lack of progress.

It's also a huge feature, and the boss doesn't understand that. (can't or won't, idk)

So.
yep.
that's been my week.

...... WHAT A FUCKING BUFFOON!

"PLEASE COME QUICKLY OUR INTERNAL NETWORK IS FUCKED!
-Uh, mam', could you describe the problem?"
Spent an hour, trying to fix this "network issue". Basic level 1 and 2 support. Can't connect using RDP on the server. No teamviewer either. Unplug, replug everything. Restart the server, the router, the switches. I knew that it was something dumb. I spent 3h on the highway.
To find.
That the fucking.
Ethernet cable.
Was plugged oN THE MOTHER FUCKING ILO PORT! FUCK HP, FUCK THIS, FUCK ME BECAUSE I SHOULD'VE ASKED FOR A PHOTO.

"It's fixed, mam'. Did you touch something when it was working?
-Uh, no, I swear. Also, could you please take a look at our printer? It's not working. It was out of ink so I changed the cartridge yesterday, but today it's not working!"

The cartridge was not inserted correctly.

Then she nicely made me a coffee, thanking me for the fix and asking what the problems were.

Just kidding.

Do you know when you think "Oh that doesn't look too hard. I bet I can do it in no time"?
That is how I felt when I saw the DIY 3D printer kit Anet A8. It's only 150€ on gearbest so that is pretty cheap.
The reviews said it takes about 3 - 4 hours to build and I though "Ok I am a computer specialist and engineer so 3h sounds reasonable".
When I bought it from gearbest the first problems started: 5 days after the estimated shipping date the packet was still not on its way. After I fucked the support up, it finally arrived 3 weeks after the estimated date.
When I took the first look, everything seemed to be fine except for some small scratches but for that price that is not a problem.
So I started to build the printer at about 14:00 and even if some random sites in the manual were in Chinese I felt confident to get it done in a view hours.
And then it started to get really fucked. The first problem was that 2 screws were unusable and I had to use my own screws instead. The next problem was that the manual was just in the wrong fucking order at some points and I had to reverse multiple steps to get it right.
But the most fucked up thing: There should have been 2 threaded rods with a length of 345mm but the rods had a length of 310mm which was nowhere listed in the parts list. So I had to go buy some aluminium rods to fill the gap temporary so that I can at least go on with the build before getting a replacement. And I could go on and on and with the problems but the point is, it is now 19:30 which is about 5.5 hours after I started and I am still not fucking done with this.

So what have I learned?
Cheap Chinese hardware is good, but only as long as you don't have to assemble that shit yourself.

Transport management system support team:

Me: Good day, how may i assist?

Client: Hi, Can you help me setup my printer?

Me:* Sighs deeply with great discretion*

Me: Sorry mam but we don't do that here, we
only deal with issues regarding the TMS.
You would have to contact your IT guy

Client: but you are our IT guys

Me: *Sighs even deeper*

Me: Unfortunately mam we are not your "IT
guys"

Client: Well, This issue needs to be fixed

Me: Yes mam, yes it does *Hangs up phone*

On my last project the customer gave really high reviews and asked me back as a senior engineer. First day back I meet the new PM and ask what I'll be working on.

He responds, "We have a printer that's not working..."

Of course I'm like wtf but then it quickly becomes apparent I'm writing the interface instructions between the software and printer....

Still, I'm back as over priced tech support to fix a printer!

Printers come straight from hell!

I visited my grandma. She told me that she has a problem with her printer. I printed something (b/w) and looked at it. It looked really bad. The printer showed an error message saying that there's a problem with the color cartridge. I took it out, put it back in and printed again. It looked perfect. But the message appeared again.
Every time my grandma wants print or copy something (even in black and white) she needs to take out this cartridge, put it back in and pray.

One time I printed something with my paper. I have the right paper for it (A4). The printer scaled it down...
IT PRINTED A VERSION FOR ANTS!
It took several attempts and wasted paper and ink but FINALLY it came out nearly perfect.

Printers are the worst devices I've ever worked with.

Our new IT support college (I've been the support for like almost 2 years into the company and then I moved onto another project) asked me about how to configure a printer over LAN. I explained him the whole procedure and after he asked me what does the gateway IP means, I explained him that it's a router, switch or another device that know how to forward packets on to other networks and gave him an example like 192.168.100.1 and told him that usually is the router's/switch IP address and is the same IP address as the static IP of the printer but with .1 at the end instead of the last number set. After that he asked me: "Like this? 192.168.100.25.1?"

Company calling for support. Printer in machine room makes unusual noises. There are 5 loud 90 dB machine roads forming metal. And the first thing they hear through the hearing protection is....... a printer making silent squeaky noises...

I love open source and all that fun stuff but I am very unimpressed by having to use GNU/Linux based OS after the last fuck up... the lack of games, stuff that actually works, the almost constant need to compile something and the need to have DDG open at all times because something broke. I mean why the fuck do I need to install libcurl3:i386(for 32 bit programs and games) if there is already libcurl4 and why the actual fuck does it conflict?!... Why the fuck do I need to glue together and compile drivers for my printer?! And they only have "beta support" so like half of the functions that the printer would normally have... Why the fuck don't any games work? Witcher 2? Nope, you click launch and the launcher just closes itself. osu!lazor? Nope, the game will run but only as a process in the background, no window will open no matter what I do. StarCraft: Brood War? Nope, Wine hates the battle.net client and running it in a VM is a really bad idea, the game flickers like crazy... Any other games? Pretty much out of luck... I would really like to play KCD but I doubt it would be playable...

!rant

Neighbours asked me to help them setting up their new printer.
Bug: Installation of the driver fails.
Fix: The printer has to be turned on during installation.

I earned 20 bucks for this single press of only one button.

First-Level-Support in the neighbourhood: Annoying but pays like hell.

I am a developer, not your goddamn it support guy that is there to fix your stupid printer

Pretty much when i stopped listening to the same old "my printer is jammed" requests in helpdesk and saw a friend dev earn twice as much as i dis at that time without dealing with (that many) idiotic situations.

A few years later - i'm a happy little coder. And i have my own minions to deal with support. Seniority rules :D

Spent 2 hours today doing L1 support work!!! God i hate working with lazy people!!!

2 hours wasted checking for an application bug on all deployed client pcs when the only issue is the printer has no fucking paper!!!

L1 and L2 support exists for these kind of issues!! Do your god damn jobs!!!

Most interesting bug caused - created printer driver for vietnamese diacritical marks for old matrix printer without VN support by switching to graphics mode and plotting the dots and dashes. Print speed reduced about 200x and printer shook itself to pieces by rotating the cylinder back and forth. Oh well... Ended up buying two new laser printers instead.

A few years ago a client who sold printer ink on eBay and Amazon wanted to branch out to another store, so I grudgingly began to implement the new API, I followed all the API docs but no matter what, I couldn’t get it to work, eventually I contacted their support and was told it should work. Turns out the test API was faulty and that they had no interest in fixing it instead suggested we tried test data on their live account. I refused and for once the PM agreed with me and went back to the client saying the problem was the retailer.

What's worse than being your family's printer support? Questions about how to use Instagram. 🤢😠😡 Fuck Marc Suckerberg and his shitty antisocial media apps!

My boss don't give me any information about the project in 2 months ... Then the application need to run in 1 week ... Im the only developers in this faculty .. suprise ! I said to him the project cannot be delivered in such small time ...

Boss : but you having so mutch time to do it !

me: but you tell me to fix some PC screen and printer and is not my job to do that im a programmer.

Boss: but you have certification in programmation and tech support

Me: yes but you hire me to code your project not to fix your forest !

Boss: if you don't want to work just say it

Me: never mind ...

Results: i change faculty in the university

No i dont want to fix your damn printer! we are devs for F sake! Not tech support!

!rant

I hate when my coworkers that work at call centre think programmers can be summoned to fix printer or PC in company. We have tech support for that.
I can fix the damn printer if I need to but dude dont go in like a stampedo of angry bulls.

My boss saw this and placed the do not disturb sticker on door of our section.

A Website where the user alterts us about a defect on his printer.
There are predefined categories (things like error messages in the printer display, issues with the prints, issues with paper jams, issues with noise and so on) maybe around 10 to 20 categories.
They decide which fields are shown when the user selects it.

Should I do a Dropdown? List field? Radio buttons?

Tech: PHP, Slim Framework, fontsawesome, resulting in a mail sent to our ticket system to pre-fill form items to avoid 1st level support...

!devrant
helpdeskrant

Because number of reasons I happen to be part time working as help desk...

Problem 1: Could you teach us how to use a scanner?
Problem 2: I cannot open this (PDF) file.
Problem 3: My personal thumbdrive doesn't work, could you help me.
Problem 4: How do I use vlookup in excel
Problem 5: How can I connect my Iphone to my printer.

I don't know why IT people would choose to work in HD instead of Development.

Again, there are some reasons I'm doing support right now, don't judge me.

I hate myself right now....

Best dev experience...a colleague who was my team lead when I joined a company as a "from-scratch" PHP developer, and gave me a ton of tips, assistance, encouragement and praise along the way. And for the bits that were not so good (on my part), he gave me constructive criticism delivered in a friendly and helpful way rather than chew me out.

And when the boss(es) of the company talked shit behind my back in meetings I was not invited to, about things they had no clue about (my performance as a developer)) he defended me and set the record straight.

Later he was demoted from team lead for office politics reasons. But was doing the same job as before, for less pay. Never complained.

His job consisted of, all at once, being the company IT/server/printer guy, first line customer support over phone and remote desktop, .NET and PHP developer, course holder to teach our customers how to use our product, and mentor to me.

Good guy. I'd give him a ++ if I could.

Customer (to me): I was talking to [my coworker] and he said to [generic fix]. I just wanted to let him know it worked!

Me: I'm glad to hear that--I'll be sure to let him know!

Customer: Thanks!

Me (to coworker): That person said your fix worked.

Him (an atheist): Thank Jesus... thank Zombie Jesus!

Me: More like "thank Barry Benson."

Coworker: Who is Barry Benson?

Me: *Googles Barry Benson to show him*

We both cracked up for like a full minute.

Where I work I'm close to the receptionist's desk so it means a phone ringing in my head all day.

I usually stay back later just so that I can work when it's quiet. You, other employee, have no soul if you caused a printer jam a full two hours after official quitting time and are now trawling IT for a support tech.

We've got a printer made by HP, not the newest make, but it used to work and it still does, but only when printing from Windows. MacOS and Linux printer support stopped working after a cups update some years ago. Setting up a new linux laptop, I just wanted to check, but the issue is still not fixed. HP website offers a "virtual agent" which turns out to be an unhelpful chatbot, so probably devrant is the right place to state that this still does not work. Unfortunately I live in Germany, a country that still requires some amount of paperwork.

I am using a Raspberry Pi with CUPS and a USB to LPT adapter to enable one of my customers to still print on an old HP DesignJet.

HP dropped support for this printer with Windows 7. Of course the generic HP PS driver with Windows 10 works - but only via CUPS not directly from Windows. Windows claims that the printer is not compatible.

What's wrong with this world?

Fucking hate to explain basic shit to computer illiterate. Usually I don't mind, but right know I working on the project, want to automate one thing I need to do every morning, put two numbers to web page(I will explain details maybe in next rant). So I am only one who fix, buys computers, printer(for some problems I call for other repair man.). Generally speaking working as IT guy. Firm has like 50 computers, some of them has SCADA software. Some computers have Win 7, some win 8 and others win 10, can't upgrade those computers, not enough money(I can deal with this problem). And yes, computer buying is not the fastest, easiest thing too. Because is public firm, I need to do public buying(I don't know how to translate to english), and most of the time wins the lowest price, I am ok with that. But I can't on item specification write I want that model pc or it components. Example: I can't write I want intel processor, however I can write number of cores, frequency. But it's not that bad, usually i have template for all things I buy. One of the worst thing is this, our firm bought new bookkeeping software version, old version was using visual foxpro framework. Good thing I didn't initiate the purchase, because right know I would be jobless, not because I would be fired, but because our senior accountant would drive me crazy. In fact accountants drive me crazy, but I can handle it for now. As I wrote before our form has about 120 workers, major part of workers are old, like my parents age. (I am 28 btw. Mom is 55.). As you all know what happens if you say you work with computers. So our accountants are like 60 years old, got new program, don't know how to work with it, and they ask me how to do certain things. if I don't know how to I ask program's support, every question is like 90 Eur. So in short accountants expect I should know their work and how program works. If I try say something they don't like, they try to make my day hard. Next thing is our billing program. Man that worked before me done some payments import. And when I came everyone expect me to do that. Ok I did that because that people working with billing program would probably fuck it up. And I semi automated that, so I don't mind that much. Sometimes that program fucks up, like it happened yesterday, it send email invoices attachment without filename. Example: people got this attachment ".pdf"(no filename, only extension), And if you save it you need do OPEN WITH command and then select pdf reader or rename file (I don't know what easier). And surprise surprise our firm, customer support redirects all phone calls, emails to me. But I did explain to customer support what to say to people. Still they redirect it to me.
PS: This is my first job after school. I work as part time.
TL;DR Thinking my life, carrier choices. accountants are not the nicest people.

Hey, anyone have experience with email with encryption?

I need to setup TLS for emails for all devices on premises. The printer and other devices does not support TLS.

I'm thinking i could use local exchange server that forwards to our office 365, as we use outlook for the domain. But i would rather use some linux solution.

We have multiple ip's we might send from.