Every single time I visit my family during holidays they expect one to fix their computer/smartphone/printer/whateverFuckingShittyIOT-Device... Just printed them postcards this time ¯\_(ツ)_/¯

Also: Hello devRant! Just been reading here for a week and every single day was full of gold - Thanks :)

First time meeting girlfriends grandparents.

👴👵: So what do you do?
😎: I'm a software engineer ... So computers and stuff.
👴: Oh, can you have a look at my phone? There's that weird icon I don't understand ...

So within five minutes, I was their tech support. It was an icon for Android Nearby, btw and I didn't have an explanation ready.

That happened five more times this evening.

// family tech support

Dad: *clicks something*
Dad: *something strange happens*
Dad: Hey son, come over here. What happened?
Son: Hm.. what did u click?
Dad: I don't know. Aren't you supposed to know that? You're our computer genius.

My dad: Hey Sébastien, I think my computer has a problem, can you look my computer ?
Me: Sure.
*walks in front of the computer*
*looks at the screen*
*go away*
My dad: But, you don't fix it ?
Me: Nope, you just asked me to 'see' your computer
*walks away*

So I visited my aunt's house a few days back.
They heard I write code (read: Google and copy-paste from Stack Overflow), and wanted me to help repair their computers.
Saw my cousin playing Battlefield 4 at sub-20 fps with a GTX 750 Ti on the lowest settings. His fucking CPU fan was bust, and judging by the amount of dust in his system, I literally thought he was cramming dust in there on purpose.

After a heavy dusting, another stick of RAM (4GB -> 12GB), a new heatsink (CoolerMaster T400i), and a fresh copy of Windows 10 (along with Office, etc.), he could play games at 60+ fps again.

What do I get? Not even a fucking thank you. Just a "you done yet? I want to play video games."
I mean... Gee. Your cousin flew all the way to a new continent, spent his precious vacation time helping you out, and all he gets is a cold-ass shoulder.
Even my fucking ex gave me more than that.

I’m kind of pissy, so let’s get into this.
My apologies though: it’s kind of scattered.

Family support?
For @Root? Fucking never.

Maybe if I wanted to be a business major my mother might have cared. Maybe the other one (whom I call Dick because fuck him, and because it’s accurate) would have cared if I suddenly wanted to become a mechanic. But in both cases, I really doubt it. I’d probably just have been berated for not being perfect, or better at their respective fields than they were at 3x my age.

Anyway.
Support being a dev?
Not even a little.

I had hand-me-down computers that were outmoded when they originally bought them: cutting-edge discount resale tech like Win95, 33/66mhz, 404mb hd. It wouldn’t even play an MP3 without stuttering.

(The only time I had a decent one is when I built one for myself while in high school. They couldn’t believe I spent so much money on what they saw as a silly toy.)

Using a computer for anything other than email or “real world” work was bad in their eyes. Whenever I was on the computer, they accused me of playing games, and constantly yelled at me for wasting my time, for rotting in my room, etc. We moved so often I never had any friends, and they were simply awful to be around, so what was my alternative? I also got into trouble for reading too much (seriously), and with computers I could at least make things.

If they got mad at me for any (real or imagined) reason (which happened almost every other day) they would steal my things, throw them out, or get mad and destroy them. Desk, books, decorations, posters, jewelry, perfume, containers, my chair, etc. Sometimes they would just steal my power cables or network cables. If they left the house, they would sometimes unplug the internet altogether, and claim they didn’t know why it was down. (Stealing/unplugging cables continued until I was 16.) If they found my game CDs, those would disappear, too. They would go through my room, my backpack and its notes/binders/folders/assignments, my closet, my drawers, my journals (of course my journals), and my computer, too. And if they found anything at all they didn’t like, they would confront me about it, and often would bring it up for months telling me how wrong/bad I was. Related: I got all A’s and a B one year in high school, and didn’t hear the end of it for the entire summer vacation.

It got to the point that I invented my own language with its own vocabulary, grammar, and alphabet just so I could have just a little bit of privacy. (I’m still fluent in it.) I would only store everything important from my computer on my only Zip disk so that I could take it to school with me every day and keep it out of their hands. I was terrified of losing all of my work, and carrying a Zip disk around in my backpack (with no backups) was safer than leaving it at home.

I continued to experiment and learn whatever I could about computers and programming, and also started taking CS classes when I reached high school. Amusingly, I didn’t even like computers despite all of this — they were simply an escape.

Around the same time (freshman in high school) I was a decent enough dev to actually write useful software, and made a little bit of money doing that. I also made some for my parents, both for personal use and for their businesses. They never trusted it, and continually trashtalked it. They would only begrudgingly use the business software because the alternatives were many thousands of dollars. And, despite never ever having a problem with any of it, they insisted I accompany them every time, and these were often at 3am. Instead of being thankful, they would be sarcastically amazed when nothing went wrong for the nth time. Two of the larger projects I made for them were: an inventory management system that interfaced with hand scanners (VB), and another inventory management system for government facility audits (Access). Several websites, too. I actually got paid for the Access application thanks to a contract!

To put this into perspective, I was selected to work on a government software project about a year later, while still in high school. That didn’t impress them, either.

They continued to see computers as a useless waste of time, and kept telling me that I would be unemployable, and end up alone.

When they learned I was dating someone long-distance, and that it was a she, they simply took my computer and didn’t let me use it again for six months. Really freaking hard to do senior projects without a computer. They begrudgingly allowed me to use theirs for schoolwork, but it had a fraction of the specs — and some projects required Flash, which the computer could barely run.

Between the constant insults, yelling, abuse (not mentioned here), total lack of privacy, and the theft, destruction, etc. I still managed to teach myself about computers and programming.

In short, I am a dev despite my parents’ best efforts to the contrary.

I’m the tech support of my family and I’m proud! 😎

I only hate it if other people treat me like their personal tech support

Oh so you are a programmer huh? Can you copy photos from my phone to my laptop?
FML

Family reunion weekend. I'm just wondering for how long this will stay a 'family reunion weekend' before it turns into a 'first person tech support weekend'

brother in law spills Sprite allover his laptop and it dies, guess who he calls.

// family tech support

Dad: *Opens Microsoft Word*
Dad: *Writes stuff*
Dad: *Saves the file as "Doc1.docx" (every time)*
Dad: Son, where did I save my file? I can't find it.

To those that think they can't make it.
To those that are put down by those that don't understand you.
And to those that have never had a dream come true.

Not a rant, but the story of how I got into programming

I've always been into tech/electronics. I remember being told once that when I was 3, I used to take plug sockets to pieces. When I was 7, I built a computer with my dad.
There isn't a thing in my room that hasn't been dismantled and put back together again. Except for the things that weren't put back together again ;)

When I was 15, I got a phone for Christmas. It was a pretty crappy phone, the LG P350 (optimus ME). But I loved it all the same.
However I knew it could do a lot more. It ran a bloated, slow version of Android 2.2.
So I went searching, how can I make it faster, how to make it do more. And I found a huge community around Android ROMs. Obviously the first thing I did was flashed this ROM. Sure, there were bugs, but I was instantly in love with it. My phone was freed.

From there I went on to exploring what else can be done.
I wanted to learn how to script, so over the weekend I wrote a 1000 line batch (Windows cmd) script that would root the phone and flash a recovery environment onto it. Pretty basic. Lots of switch statements, but I was proud of it. I'd achieved something. It wasn't new to the world, but it was my first experience at programming.

But it wasn't enough, I needed more.
So I set out to actually building the roms. I installed Linux. I wanted to learn how to utilise Linux better, so I rewrote my script in bash.
By this time, I'd joined a team for developing on similar spec'd phones. Without the funds to by new devices, we began working on more radical projects.
Between us, we ported newer kernels to our devices. We rebased much of the chipset drivers onto newer equivalents to add new features.

And then..

Well, it was exam season. I was suffering from personal issues (which I will not detail), and that, with the work on Android, I ended up failing the exams.
I still passed, but not to the level I expected.

So I gave up on school, and went head first into a new kind of development. "continue doing what you love. You'll make it" is what I told myself.

I found python by contributing to an IRC bot. I learnt it by reading the codebase. Anything I didn't understand, I researched. Anything I wanted to do, google was there to help me through it.

Then it was exam season again. Even though I'd given up on school, I was still going. It was easier to stay in than do anything about it.
A few weeks before the exams, I had a panic attack. I was behind on coursework, and I knew I would do poorly on exams.
So I dropped out.
I was disappointed, my family was disappointed.
So I did the only thing I felt I could do. I set out to get a job as a developer.

At this stage, I'd not done anything special. So I started aiming bigger. Contributing to projects maintained by Sony and Google, learning from them. Building my own projects to assist with my old Android friends.
I managed to land a contract, however due to the stresses at home, I had to drop it after a month.
Everything was going well, I felt ready to get a full time job as a developer, after 2 years of experience in the community.

Then I had to wake up.
Unfortunately, my advisors (I was a job seeker at the time) didn't understand the potential of learning to be a developer. With them, it's "university for a skilled job".
They see the word "computer" on a CV, they instantly say "tech support".
I played ball, I did what I could for them. But they'd always put me down, saying I wasn't good enough, that I'd never get a job.
I hated them. I'd row with them every other day.

By God, I would prove them wrong.

And then I found them. Or, to be more precise, they found me. A startup in London got in contact with me. They seemed like decent people. I spoke with their developers, and they knew their stuff, these were people that I can learn from.
I travelled 4 hours to go for an interview, then 4 hours back.
When I got the email saying they'd move me to London, I was over the moon.
I did exactly what everyone was telling me I couldn't do.

1.5 years later, I'm still working with them. We all respect each other, and we all learn from each other.

I'm ever grateful to them for taking a shot with me. I had no professional experience, and I was by no means the most skilled individual they interviewed.

Many people have a dream. I won't lie, I once dreamed of working at Google. But after the journey I've been through, I wouldn't have where I am now any other way. Though, in time, I wish to share this dream with another.
I hope that all of you reach your dreams too.

Sorry for the long post. The details are brief, but there are only 5k characters ;)

The tech stack at my current gig is the worst shit I’ve ever dealt with...

I can’t fucking stand programs, especially browser based programs, to open new windows. New tab, okay sure, ideally I just want the current tab I’m on to update when I click on a link.

Ticketing system: Autotask
Fucking opens up with a crappy piss poor sorting method and no proper filtering for ticket views. Nope you have to go create a fucking dashboard to parse/filter the shit you want to see. So I either have to go create a metric-arse tonne of custom ticket views and switch between them or just use the default turdburger view. Add to that that when I click on a ticket, it opens another fucking window with the ticket information. If I want to do time entry, it just feels some primal need to open another fucking window!!! Then even if I mark the ticket complete it just minimizes the goddamn second ticket window. So my jankbox-supreme PC that my company provided gets to strugglepuff along trying to keep 10 million chrome windows open. Yeah, sure 6GB of ram is great for IT work, especially when using hot steaming piles of trashjuice software!

I have to manually close these windows regularly throughout the day or the system just shits the bed and halts.

RMM tool: Continuum
This fucker takes the goddamn soggy waffle award for being utterly fucking useless. Same problem with the windows as autotask except this special snowflake likes to open a login prompt as a full-fuck-mothering-new window when we need to open a LMI rescue session!!! I need to enter a username and a password. That’s it! I don’t need a full screen window to enter credentials! FUCK!!! Btw the LMI tools only work like 70% of the time and drag ass compared to literally every other remote support tool I’ve ever used. I’ve found that it’s sometimes just faster to walk someone through enabling RDP on their system then remoting in from another system where LMI didn’t decide to be fully suicidal and just kill itself.

Our fucking chief asshat and sergeant fucknuts mcdoogal can’t fucking setup anything so the antivirus software is pushed to all client systems but everything is just set to the default site settings. Absolutely zero care or thought or effort was put forth and these gorilla spunk drinking, rimjob jockey motherfuckers sell this as a managed AntiVirus.

We use a shitty password manager than no one besides I use because there is a fully unencrypted oneNote notebook that everyone uses because fuck security right? “Sometimes it’s just faster to have the passwords at the ready without having to log into the password manager.” Chief Asshat in my first week on the job.

Not to mention that windows server is unlicensed in almost every client environment, the domain admin password is same across multiple client sites, is the same password to log into firewalls, and office 365 environments!!!

I’ve brought up tons of ways to fix these problems, but they have their heads so far up their own asses getting high on undeserved smugness since “they have been in business for almost ten years”. Like, Whoop Dee MotherFucking Doo! You have only been lucky to skate by with this dumpster fire you call a software stack, you could probably fill 10 olympic sized swimming pools to the brim with the logarrhea that flows from your gullets not only to us but also to your customers, and you won’t implement anything that is good for you, your company, or your poor clients because you take ten minutes to try and understand something new.

I’m fucking livid because I’m stuck in a position where I can’t just quit and work on my business full time. I’m married and have a 6m old baby. Between both my wife and I working we barely make ends meet and there’s absolutely zero reason that I couldn’t be providing better service to customers without having to lie through my teeth to them and I could easily support my family and be about 264826290461% happier!

But because we make so little, I can’t scrap together enough money to get Terranimbus (my startup) bootstrapped. We have zero expendable/savable income each month and it’s killing my soul. It’s so fucking frustrating knowing that a little time and some capital is all that stands between a better life for my family and I and being able to provide a better overall service out there over these kinds of shady as fuck knob gobblers.

Tech support to family member:

Mom: "App just goes black after 30 seconds"
Me: "remove it and install again"
Mom: "how?"
Me: "tap the icon and hold till icon wiggles"
Mom: "doesn't do anything"
Me: "did you tap and hold?"
Mom: "hold what?"
Me:"Tap and and don't pull your finger up"
Mom: "Nothing... oh wait, yes it jiggles"
Me: "lift finger, tap the x that appeared on the icon, follow instructions"
Mom: "ok did that so what do I do now?"
Me: Grrrrrrrrr
Mom: "ok it's deleted"
Me: "Go to app store, and search for the app. after you tap the appstore icon, in a moment or so you should see a magnifying glass icon with the word search, tap that"
Mom: "nope no magnifying glass"
Me: ggrrrrrrr "yes their is one"
Mom: "nope"
Me: "yep"
Mom: "nope, it isn't their, I'M NOT STUPID YOU KNOW JUST BECAUSE I'M OLD!!! WHY DO YOU ALWAYS THINK I'M SO STUPID? THERE IS NO MAGNIFYING GLASS!!!"
Me: Deep, deep deep breath to the point of bursting my lungs (which is the preferable outcome)
Me: "top right corner or bottom right corner"
Mom: silence.... a few crickets in the background then some giggles followed with "Oh yea, their it is "....

20 minute call. no hi, how are you, how's your day. Just hello, I have a problem, it's fixed, bye.

Sometimes, and I don't want to sound mean BUT I wish we could pick our family.....

TLDR: First dinner with whole family, already 3 smartphones to "repair".

They buy cheap phones with just 8 GB of storage and then ask me to solve their issues with "insufficient space on the device" without removing pictures and videos because of course they are not aware of concepts like pc/cloud backup or using SD card as main saving location.
At least these phones are full of bloatware so I can easily disable something to gain enough storage to get rid of the notification (tricking them into believing that I solved all of their problems) while I set SD card as default and enlighten them about the wonders of Google Photo and its auto-clean function.

I'd really like to ignore them, but unfortunately that's the only kind of relationship I have with my relatives, I know that sucks but at least is something.

And I actually prefer to spend some minutes on someone else's phone than talk about politics or try to explain what exactly is my job and what I am studying 🙄

I'm from the UK. My CS teacher took a dislike to me in junior high school, dissuading me from taking the classes I needed to take computer science at college. I ended up starting an economics major and then dropping out.

With the support of my family and friends I started over as a self taught as a developer.

I'm now a Tech Director in New York and love my job.

Father: What is this? *hands me a box*
Me: 😯 *opens box*

The contents of the box: a white cube about an inch on each side, with a speaker on one side, a button on the other and three small holes.

Comes with a manual (square inch piece of plastic with a drawing) that shows you what the button does (turn it on, duh) and some indications as to what the various holes do.

Me: 😶 I have no clue... Maybe it's for taking calls? (though speaker mode does exist peeps)
Father: 😑What do you mean you don't know... Don't you know about stuff like this?

I love when my family assumes I am all knowing when it comes to anything running on electricity... Guys, just because I program I am not a psychic and am not better suited to fix your printer or fix your phone screens.

So, as a programmer, I'm basically the go-to tech support guy for my family (and now my gf's family).

So, my gf's mum updated windows and her computer stopped playing around through headphones, asks me for help.

I've got no fucking idea, I don't even use windows.

She's like "if your computer did this what would you do".

"I'd google the problem and randomly try solutions until it started working again. And hope I didnt break anything else."

She didn't seem happy with my debugging technique...

Was explaining a technical concept at a "family" dinner. Suddenly stepmother wanted my help for something technical.

Stepmother: Say Awlex, could you help me install some software I recently bought?

Me: (Not this shit again) I even don't know what software you're talking about. How is the software called, what does it do?
Sm: it's calles digital... *long pause*
Me: (I don't like where this is going)
Sm: software... *another long pause*
Me: (fuck me harder than that lightly clothed woman outside)
Sm: something... *long pause*
Me: (alright brain, which way out of here doesn't involves me creating a bullet hole in either one of us?)
Sm: And you can use it to sell something...
Me: (tf do you event sell?!)
Sm: but not like ebay
Me: (what is it then? A platform for selling services? I don't even know what kind of software you'd have to install, given that most of these platforms are be web applications, whcih makes sense for selling stuff on the internet)
Sm: Anyway, could you help me install it? It would take me hours to get into it.
Me: (You think just installing would solve it? As soon as I install it, you probably expect me to be your walking manual as well, don't you?) Look, I'm gonna be honest with you, since I started working I don't have nearly as much free time as I used to have (Not everybody works when they feel like it, you know that?) I get home at around almost 7pm (most of the time) and don't really wanna work afterwards. Most of the time there's a support service from the people who made this software and they would be glad to help you. (Sorry support team, for pushing this bundle of incompetence onto you, but I guess she didn't even listen to my advice).

After that she didn't back down and still wanted my help. Then my grandmother derailed the conversation and got me out of this. When I thanked her later she yold me that she saw I saw uncomfortable and wanted to help. I love my grandmother.

So I am not going to be your "family" tech support. You b(r)ought this onto yourself. Are more than twice my age and still can't use your brain to solve problems like these on your own and you can even less reason abiut your motives and desires when asking for help. I am sick of you and shutty opinions about people, just because I work as a software engineer doesn't mean I'm exist solely for satisfying your unreasonable desires.

Stop offending me and my profession and get yourself some common sense.
Protip #0: Give me one fucking reason to help you, because you're not family enough and your personality really doesn't bring forth any emotion but annoyance

How I feel when people ask me to install software.

You know it's the holidays when you go to your parents house for dinner and fix the router, your mom's phone, your dad's iPhone, the smart tv, your brothers email account reset, your grandmas prehistoric phone and then you go to your wife's family for dinner and you find yourself fixing her mom's iPhone, her dad's laptop her uncle's tablet, her cousin's ps4 and every freaking thing that connects to the Wi-Fi. Well, it's the holidays, at least there was food and drinks all around...Happy New Year everyone 🍷

Comes back to hometown for easter holidays.
(Not so close) 'friends & family' tech support requests start rolling in..

Became an uncle to two beautiful girls the other week. But the plan to make them the future tech support of the family is already in play! Hopefully they will exceed me in about 10 years, I'm a front-end dev so it shouldn't be that hard...

Those are rookie numbers, gotta pump those numbers 😂

Made the mistake of telling my family what I'm going to school for... Now I'm free tech support.

My step mother told me she has an old laptop from which she wanted to extract the email address book. I highly doubt of them (less than 20) are still up to date. Some of them are from dead ISPs 😰

I'm honestly surprised about the immediate respond times and that it still works pretty well.

I study software engineering, so that obviously means I'm also free family tech support right?

Apparently some lady that lives nearby believes this, but she replaced family with vague acquaintance.

This lady is very computer illiterate, so much that I have to describe the wifi icon as a dot with two waves above it.

So one day, she calls me because her Outlook isn't receiving mail. I ask her if she has any internet and she confirms she does because she can visit Google. After trying a bunch of possible solutions in Outlook, I ask her to download a remote access program so I can look at what's wrong.

She didn't have internet. Visiting Google means seeing the Chrome logo apparently.

Didn't had to fix anything (so far). But took my dev laptop to show all the projects I've been working on to the dad of my girlfriend and he showed me his projects.
He's not mainly a dev, but an electrical ingenieur. He designs his own pcb boards (with 8bit processors on them, as "that's more than enough power to do almost anything!") and then programs that stuff with basic (he writes his own firmware for it).
He also creates desktop application to get data off the devices using Delphi.

Love that guy and have a shittln of respect for him!

I seem to be everyone's free tech support. I'm always helping my friends and family but I don't get anything in return. 😣

To any and all family members, before requesting my help with the printer/computer/electronic device follow these steps to make sure I don't get irritated.

1. Make sure it's plugged in.
2. Turn it off then back on
3. Turn it off, unplug it for around 30s, turn it back on.
4. Request help

Why is this so hard to grasp? I don't want to stop my workflow with an issue that could be resolved in less than a minute!

Printers come straight from hell!

I visited my grandma. She told me that she has a problem with her printer. I printed something (b/w) and looked at it. It looked really bad. The printer showed an error message saying that there's a problem with the color cartridge. I took it out, put it back in and printed again. It looked perfect. But the message appeared again.
Every time my grandma wants print or copy something (even in black and white) she needs to take out this cartridge, put it back in and pray.

One time I printed something with my paper. I have the right paper for it (A4). The printer scaled it down...
IT PRINTED A VERSION FOR ANTS!
It took several attempts and wasted paper and ink but FINALLY it came out nearly perfect.

Printers are the worst devices I've ever worked with.

Almost all my family think I'm free tech support.

My dad knows what I do and he's proud because I finished uni (he didn't), he sometimes asks for help (he repairs electronic stuff) and I try as hard as possible to be useful (it's fun!). He knows that (most of the time) I'm working when I'm in my laptop, so he doesn't bother me, he kindly asks if he needs help with something.

My brother's studying the same I did, he's doing fine. I think better than me when I started.

My sister knows that I can repair her phone/laptop but she asks me to do it whenever I have free time and how she can avoid to "damage" it again.

My friends think I'm awesome, but I'm in constant stress (thanks imposter syndrome!).

My dog, he just barks and smiles whenever I'm around and he thinks I'm awesome, so I have that going on for me, which is nice.

🐶

That moment when family visits and you just have to fix a laptop or two because, you know, you know programming.

Scored another win as the family tech guy! I found out my wife's sister and her husband were storing all their passwords in a Excel spreadsheet. Long story short they are now using a password manager. 😁

We all hate being tech support for our family and friends, but motherfuck this is insane; my sister asks me for support and then doesn't listen to me. E.g. I tell her that the Microsoft login page is fucked up so she'll need to login again and she doesn't try again, but pesters me until I login for her... Every goddamn time...

Mom: hey I can't get into the phone, the PIN and PUK aren't working. See if you can fix it otherwise you'll have to go to the communications company to ask for a new card (my mom is working and can't do it)
Me: //gives it another try. Doesn't work. Searches online. Yep, can't do anything, it needs a new card
Me: sorry mom, you have to get a new card, there's nothing I can do.
Mom: OK
Me: why did you ask me for help, again?
Mom: well because you can do things and fix things and so, and I thought that maybe you could fix it
Me: 😑

While I'm not a dev, I do love computers and I do know my way around them, so friends/family often ask me for tech support.

Friend: Please fix my computer!

Me: what's wrong with it?

Friend: *sends me pic of blue screen of death*

Me: ...

Me: I don't think you understand

1.5 hours of my afternoon was spent on the phone talking my grandad through forwarding an email today.

Still love him him to death though.

The hand of IT guy in family

My family sees me as guy who works on IT stuff. The best part is that I will have to help them whenever they encounter problem regarding electronics in daily activities.

Son! The internet is not working
Son! The printer is not working
Son! The TV is not working
Son! My phone didnt get any signals
Son! The microwave is not working
Son! The TV remote is not working
Son! Why is this whatsapp popup always appear whenever I opened it
Son! The dvd player is not working
Son! My phone wont charged
Son! I want to buy online stuff
Son! The email that ur uncle sent me cannot be opened
Son! The email that ur aunt sent me is not there
Son! Can u help me download this travelling app
Son! I opened a website and it told me that I have 163718362 virus!
Son! I forget my password of my facebook account!
Son! Some guy idk on facebook added me as his/her friends, what should i do?
....
Son! The internet is not working (again)

The fact is that, most if these problem, I helped them by just.. restarting the router, reboot the router for 1 min interval, find specific toggler in disfunctional hardware that they accidentally hit during sweeping the floor, take out the power and put it back again, show them how to's in many account/payment mechanism in apps, etc

The very best part that whenever they satisfied, whenever things back to work again, whenever they can reset the password:

"I've tried what you told me, but it just didnt work, but idk when u did it, it works! you are really an IT guy"

And i was like
🙃

My dad got us a a home computer on ~1995 without video games. But he brought a software where we can program our own games. So, we learn programming.

Going back home for the holidays means becoming tech support for pretty much the whole family, unluckly.

As soon as I enter my grandparent's home, my grandpa says "Could you print some emails?". I open his laptop, and I start sweating as soon as I see the Windows XP logo popping up. He (obviously) doesn't remember his password, and the only way to access his (mostly defunct) web mail service is Outlook 2003. For some reason, the web mail provider's POP3 server dies, and i spend half an hour trying to explain it. I ended up leaving with him saying "Why are you even going to a computer engineering university."

Ah, family.

Frustration at its peak !!

So the CTO of the company I recently joined, whom I considered to be cool personality of all the open culture in the office and open communication, seems to be all wrong.

Few days back he suddenly dropped a mail to all the tech team members mentioning that we need more streamlined process in the company and many more blah blah stuffs... to which all of us agreed.

But. But. But. The last line(small font size) mentioning that from now onwards we need to come on Saturdays too until further notice. I mean WTF !!? Seriously.

But today in stand-up when one of the guy asked the agenda, he just tossed the question saying that we need to be more active attending "client tickets". Goddammit. We are devs, not tech support.
To this one of the other dev, said the exact same thing that was going in everyone's mind. Call the team that are required on Saturdays. To which his reply was, " Come on Saturday, we will speak then".

I was like 👏👏👏

P.S. Not that we are not ready to come on Saturdays, but at least take consent of all the members in the team, if you all babble so much about open culture and shit. We have friends and family too to have fun with, and need to take little rest on weekends.
And most importantly, tell us some firm reasons to be there on weekends, not just "You have to come, because we said so!"
Period.

Today started off like a normal day and then i got a call from my aunt and she asked if i could set up her new iPhone 8 plus. and once i got there i did and it was no biggie. and then she pulls out four more boxes and has me set all of them up for family members.

WHY DOES EVERYONE THINK IM TECH SUPPORT. it’s just so fucking annoying.

The technical incompentency of the people I try to help with their tech problems, is utterly astounding. Especially family members. For the love of God, if somebody is offering you tech support, put in at least some minimal degree of effort!

Windows, the operating system which is so much more user-friendly than Linux, or so they say, cannot be operated by my family members without constant support helping them to find files they downloaded and want to send in an email for example. So I have to stretch my mind between my family's non-tech end-user perspective and Microsoft's Windows 11 UI, both of which deviate from my developer's perspective, each in its own surprising way.

Family support (2 phases)

When I was younger my mom bought me a 486 from the cow spotted company.

I didn't do much development as being kinda isolated in computer land didn't really make that easy to understand / do, but I messed with everything else.

At that time (somewhere near the invention of the wheel) just exposure to computers really gave a huge leg up on getting into tech.

Moving on until MUCH later in life I was working in tech, often with developers, but not in development. That company was acquired by an overseas company, the head of the new company appeared on the white house lawn and Trump said this would be great for America jobs ... so of course they laid a huge number of people off just before the acquisition.

I was kinda done with that corner of the industry, no matter how good you are / who you work for it was an area that just sort of decays in in importance. I'd go visit the developers and they'd share their excess free lunches they got each day.

Then I'd go back to my corner of the offices and read an email about how the quarterly crappy ass pizza party (that maybe cost a couple hundred busks) was called off due to "cost cutting".

By this time I've got a family and kids, and I decide to take a chance at starting a new career and they were kind enough to go along with my "sleep, care for family, school, care for family, code, sleep" lifestyle for a number of months.

And it worked out.

Dad: Hey, how do I make a program work when it's not working?
Me: Guess what, I've looking for the answer to that exact same question for a while now, but I still haven't found it. I'll make sure to tell you when I do.

(Clarification: He's not a dev, he was actually talking about some 10 year old version of some program not launching in Windows 10)

I suppose I'm lucky.. My family, though not exceedingly tech savvy, are all very proud of me, and support my line of work.

My favourite bug fix was actually IT based and it was the first time my Eastern European, critical of my skills, family not only praised me but claimed that I was smarter than them.

My grandfather had changed from a telecom to a VOIP device for his landline. For some reason after installation, he could hear the other person on the line but they couldn't hear him. Me and my mother were away during this time so they called in the other family IT guy. This guy is no joke, he's one of the top in his company and makes a sweet six figures and lives in a mansion.

So he started looking things up, googling forum, etc. Couldn't find anything. Started calling the tech support and tried to deduce what it was and their tech support had never heard of such a problem. He takes his lunch breaks to help out my gramps. Keeps escalating, escalating and nothing. His conclusion is that they need to send him a new VoIP stick and they're not giving it to him. At this point, he's so frustrated that he screams at my grandfather to go back to paying 60 bucks a month for landline and to stop bothering him.

At this time me and my mother return and they have concluded that they need a new stick. My mom is great at intimidating people into free stuff so she and I go over to do so. At this point everyone is convinced of the problem and even I don't think I could fix it. But I decide to check if that's the case because I don't want my gramps to get a new stick and it still doesn't work.

I go through the typical forum hunting and there's Nada on the problem. I look at the stick and all the lights seem to be working, no error lights. And I wonder maybe the problem is not the stick, because usually you can't do anything at all if the hardware is broken. So I start thinking, maybe my gramps accidentally muted his handset while talking or something dumb like that. That wasn't it.

Then I decided to see if the problem was recreated on the other handsets. I tried one out and my mom could hear me but I couldn't hear her. What?! That's different! It was the opposite with the other phone. I conclude that it's working and there's something up with the handsets. So I go and do a reset on all of the handsets to make sure.

Lo and behold, the problem is fixed. It took me 25 minutes to solve. That guy gave up after a week of trying. My mom who assumed my IT skills were on par with other kids and nothing special had finally seen me up against an opponent, and not any opponent, a six figure high ranking IT specialist. And I didn't even use any secret, complex software knowledge that wasn't accessible to her or any other normal user.

That's when she finally said that I was smarter than her, that I just used my common sense. She would've needed some kind of prompting, hint or direction to solve the issue but I did it without any.

It was a very satisfying bug to fix.

Best part of being a dev? Being family and friends tech support. >:(

So one of my aunt who is a school teacher had her Windows 10 + Ubuntu 16 dual boot laptop updated with Ubuntu 18 by the school principal. The school principal having no clue what she was doing, ended up messing up the boot manager. I hear she simply deleted the Ubuntu 16 system files to make space and proceeded to install Ubuntu 18. The school principal took no responsibility of the catastrophe because it worked fine with other laptop.

The school has no IT department or anything of that sort either.

Guess who had to help there? Me. However, I have no clue about that area, anyhow, I managed to show a way to bootup Ubuntu 18 which is what they use at school. Windows won't boot anymore.

About a month later, now I hear the drive where Ubuntu 18 is installed is full and it is causing some issues. There is no delete option on right to make space.

May God help them. 🤷🏻‍♂️

I feel sad about being in a standstill position in my life right now. everything feels like stopped, and i am not growing.

My only source of income is my job, which does pays well, but not much. I have been in this job for 6 months (3rd job in 3 years) and although it is satisfying in terms of the work i do, everything else is just bleh. quantity of work is a lot, there is chaos everywhere, bosses are incompetent and demanding and worst of all , its hybrid, so am wasting 2-3 days every week.

apart from work, i struggle to make myself useful. outside work hours, i want to earn more money, health, popularity and power.

- for health, i goto gym , which hopefully is the onlh thing going correct in my life. although am not getting any major transformation, the feeling of pain among my muscles feels good and people seems to know me somewhat in there.

- for money, popularity and power , am again at a still.
--- power comes from popularity and money.
--- money comes from ability to influence(and optionally with knowledge) .
--- popularity also comes with knowledge and/or ability to influence.
--- knowledge can be bought/learned.

- above all are my guesses. i haven't yet cracked the exact dependency graph in here. but the simplest thing to get is knowledge and i have been trying to get a hold of it, but in vain

- i have tried a lot of stuff in last 3 years :

--- get better in android ( which i did by working professionally) ,
--- learn web frontend (html/css/js/react, etc ., for which i took courses and i know them now somewhat ) ,
--- learn web backend ( spring, node, flask, aws, etc .,for which i took courses/videos)
--- learn no code stuff (markdown generators, wordpress etc , for which i tried as hobby)
--- learn ios/hybrid stuff(flutter, react native etc, for ehich i watched videos, did courses etc)

- the problem is, am just good at one thing (android) and have a limited knowledge (5-30%) of all the others. companies won't pay me more to be a mediocre full stack dev than what they are paying me now to be a decent junior android dev

- the areas where i lack as of now is DS,Algo, Competitive programming and System designing. these are skills expected for someone trying to crack a good fortune 5xx company

- i am not so sure if i want to do these since there isn't a guarantee whether i will be happy to be in google or amazon. i could guess the amount they would pay me for being a mediocre full stack dev.

- i am not even sure if its good for me to change jobs every few months. i contribute heavily wherever i go, nd i leave at the moment am about to receive a probable reward(probable promotion/increment) for a more concrete reward ( the definite increment from a job switch)

- my existing knowledge is being wasted like the various uselss courses i did in college as i am unable to find a usecase for them. i am tired of making useless jira clones , caclulators and portfolio pages for myself which no one will be using or appreciating.

- keeping the whole tech life aside, my family runs the blood of businessmen and i am not able to progress in that as well. my father was an average grocery shop owner whose shop is now on rent and who is now doing a sales job too. however, their family shop with grandfather and brothers was once a very popular and money minting business 40 years ago.

- i sometimes feel i could do good in business area, but i am a complete blank slate in that department with no one to support (my father is old now)

- alongside non career problems ( midlife crisis, money shortage, no friends ), life feels pretty stagnant right now :/

I guess ill wait until you ignore all my warnings and find out for yourself. But i am the one you keep asking questions about technology to so why do you have all the answers prepared? Why ask me?

So i just keep saying, try it. Try it your way and let me know how it goes.

new Rant("cartoon ep2");
// family tech support

My dad asked for help. His External HDD got corrupted. When will they ever learn? I'm teaching him to use a cloud storage right now.

My family thinks I can hack into things and be their on call tech support

I spent the easter weekend migrating a bare metal Windows installation to a Proxmox VE server with a Windows VM (and set up an rdp client).

I've been working for over a year now in this remote job as a sysadmin for a local client. I personally find this job quite intimidating at first with all of the infrastructure and all of its many microservices running in high availability set up. I enjoyed learning everything about them and why it's been set up this way, which gives me ideas if I were to build my own app (not competing with my current employer, of course).

But now I don't feel comfortable managing this beast in its many environments.

From time to time, I would hear from my old colleagues at my old sucky company for help in their work and that they know I'm an expert in. I help and it makes me feel good.

Now I'm at a career dilemma. I don't want to lose my current job because I feel "uncomfortable" with managing and administrating the tech holding the whole infrastructure. And I don't wanna go back to my old job with the sucky pay and the feel of being unchallenged. And if I try to find another job, I might be as lucky as I do now, especially good difficult it is for me to find a remote job to begin with.

Objectively, I just need to clear off my debts (at this rate, in 4 years), and have a side income to support my family. But I don't think I can follow through on that plan. Should I look for a new job or do better with the current job that I have now?

I'm the tech support of my whole family. Grandmothers, mom, dad, uncles etc.

But every time my mom opens a facebook account, she calls me for gathering a new e-mail...

I am a friend of my moms 8 different facebook accounts. (probably she uses this account for games credits or like this)

¯\_(ツ)_/¯