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Search - "angry clients"
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Happened a while ago but I still find it funny.
*phone rings*
Me: good morning sir, how can I help you?
Client: MY WEBSITE IS OFFLINE, FIX IT RIGHT NOW.
M: I'm going to take a look, what's the domain?
C: *gives domain*
M: I see, that domain expired already, it was cancelled through our customer portal by the client, you maybe or someone you know?
C: WHAT?! MY INTERNATIONAL BUSINESS DEPENDS ON THAT DOMAIN, I'D NEVER CANCEL IT, THIS IS BULLSHIT! I'F THE SITE GOES OFFLINE FOR A MONTH I'LL FUCKING GO BANKRUPT, YOU'RE GOING TO FIX THIS RIGHT NOW.
M: if I may ask, how is your business doing right now?
C: HOW IS THAT QUESTION RELEVANT RIGHT NOW?!
M: well, you said that if the site would go offline for a month, you'd go bankrupt. The domain registration ended about half a year ago so that's why I aske......
*beeeeep beeeeep beeeeep*
Well, okay then.13 -
Good Morning!, its time for practiseSafeHex's most incompetent co-worker!
Todays contestant is a very special one.
*sitcom audience: WHY?*
Glad you asked, you see if you were to look at his linkedin profile, you would see a job title unlike any you've seen before.
*sitcom audience oooooooohhhhhh*
were not talking software developer, engineer, tech lead, designer, CTO, CEO or anything like that, No No our new entrant "G" surpasses all of those with the title ..... "Software extraordinaire".
*sitcom audience laughs hysterically*
I KNOW!, wtf does that even mean! as a previous dev-ranter pointed out does this mean he IS quality code? I'd say he's more like a trash can ... where his code belongs
*ba dum tsssss*
Ok ok, lets get on with the show, heres some reasons why "G" is on the show:
One of G's tasks was to build an analytics gathering library for iOS, similar to google analytics where you track pages and events (we couldn't use google's). G was SO good at this job he implemented 2 features we didn't even ask for:
- If the library was unable to load its config file (for any reason) it would throw an uncatchable system integrity error, crashing the app.
- If anything was passed into any of the functions that wasn't expected (null, empty array etc.) it would crash the app as it was "more efficient" to not do any sanity checks inside the library.
This caused a lot of issues as some of the data needed to come from the clients server. The day we launched the app, within the first 3 hours we had over 40k crash logs and a VERY angry client.
Now, what makes this story important is not the bugs themselves, come on how many times have we all done something stupid? No the issue here was G defended all of this as the right thing to do!
.. and no he wasn't stoned or drunk!
G claimed if he couldn't get the right settings / params he wouldn't be able to track the event and then our CEO wouldn't have our usage data. To which I replied:
"So your solution was to not give the client an app instead? ... which also doesn't give the CEO his data".
He got very angry and asked me "what would you do then?". I offered a solution something like why not have a default tag for "error" or "unknown" where if theres an issue, we send up whatever we have, plus the file name and store it somewhere else. I was told I was being ridiculous as it wasn't built to track anything like that and that would never work ... his solution? ... pull the library out of the app and forget it.
... once again giving everyone no data.
G later moved onto another cross-platform style project. Backend team were particularly unhappy as they got no spec of what needed to be done. All they knew was it was a single endpoint dealing with very complex model. There was no Java classes, super classes, abstract classes or even interfaces, just this huge chunk of mocked data. So myself and the lead sat down with him, and asked where the interfaces for the backend where, or designs / architecture for them etc.
His response, to this day frightens me ... not makes me angry, not bewilders me ... scares the living shit out of me that people like this exist in the world and have successful careers.
G: "hhhmmm, I know how to build an interface, but i've never understood them ... Like lets say I have an interface, what now? how does that help me in any way? I can't physically use it, does it not just use up time building it for no reason?"
us: "... ... how are the backend team suppose to understand the model, its types, integrate it into the other systems?"
G: "Can I not just tell them and they can write it down?"
**
I'll just pause here for a moment, as you'll likely need to read that again out of sheer disbelief
**
I've never seen someone die inside the way the lead did. He started a syllable and his face just dropped, eyes glazed over and he instantly lost all the will to live. He replied:
" wel ............... it doesn't matter ... its not important ... I have to go, good luck with the project"
*killed the screen share and left the room*
now I know you are all dying in suspense to know what happened to that project, I can drop the shocking bombshell that it was in fact cancelled. Thankfully only ~350 man hours were spent on it
... yep, not a typo.
G's crowning achievement however will go down in history. VERY long story short, backend got deployed to the server and EVERYTHING broke. Lead investigated, found mistakes and config issues on every second line, load balancer wasn't even starting up. When asked had this been tested before it was deployed:
G: "Yeah I tested it on my machine, it worked fine"
lead: "... and on the server?"
G: "no, my machine will do the same thing"
lead: "do you have a load balancer and multiple VM's?"
G: "no, but Java is Java"
... and with that its time to end todays episode. Will G be our most incompetent? ... maybe.
Tune in later for more practiceSafeHex's most incompetent co-worker!!!31 -
The university system is fucked.
I've been working in this industry for a few years now, but have been self taught for much longer. I'm only just starting college and I'm already angry.
What does a college degree really mean anymore? From some of the posts I've seen on devRant, it certainly doesn't ensure professional conduct, work ethic, or quality (shout out to the brave souls who deal with the lack of these daily). Companies should hire based on talent, not on a degree. Universities should focus more on real world applications or at least offer such programs for students interested in entering the workforce rather than research positions. A sizable chunk of universities' income (in the U.S. at least) comes from research and corporate sponsorships, and educating students is secondary to that. Nowadays education is treated as a business instead of a tool to create value in the world. That's what I signed up for, anyway - gaining the knowledge to create value in the world. And yet I along with many others feel so restricted, so bogged down with requirements, fees, shitty professors, and shitty university resources. There is so much knowledge out there that can be put to instant practical use - I am constantly shocked at the things left out of my college curriculum (lack of automated tests, version control, inadequate or inaccurate coverage of design patterns and philosophies) - things that are ABSOLUTELY essential to be successful in this career path.
It's wonderful that we eventually find the resources we need, or the motivation to develop essential skills, but it's sad that so many students in university lack proper direction through no fault of their own.
Fuck you, universities, for being so inflexible and consistently failing to serve your basic purpose - one of if not the most important purpose on this earth.
Fuck you, corporations, for hiring and paying based on degree. Fuck you, management, for being so ignorant about the industry you work in.
Fuck you, clients, who treat intelligent people like dirt, make unreasonable demands, pull some really shady shit, and perpetuate a damaging stereotype.
And fuck you to the developer who wrote my company's antipattern-filled, stringy-as-all hell codebase without comments. Just. Fuck you.17 -
We build a backup infrastructure at work to make sure that clients can restore their files and databases themselves when something gets fucked up.
We also have step by step tutorial on how to do this.
Every fucking day we get requests to restore backups.
Mostly used reason is "I'm a technical so I won't understand it".
With all due respect, if you don't understand this and keep asking without even trying, please don't host with us.
Because, if you did as I asked and actually read through the entire article, you would.
In case you're wondering, anytime one of us asks what part they don't understand, that question is simply ignored and they pushing for us restoring it anyways continues.
Sometimes they get angry and want to talk to someone higher up or start complaining that they're paying loads of money already and that it would just take us a second anyways.
If you would read the fucking tutorial/manual instead of trying to eat out your mother's badly shaved pussy and hopefully choke on it while you're at it, you wouldn't come asking us for it.
If you genuinely don't understand this article, feel free to ask but also provide us with cocksucking feedback.
Why do you think you have the right anyways to ask us to do it for free? We maintain the backup infrastructure which definitely isn't cheap but we do it so that you, pubic sniffing weazel, can do this shit on your fucking own.
You're entitled to ask us for help but not for asking us to restore your bullshit for free every freaking time.
Tip: give your parents some condoms. Because that way they hopefully won't reproduce again, we don't need more of you in this universe.7 -
As most of you already know, I'm a writer. I've noticed the similarities between writing and programming:
1. Tabs vs spaces.
2. Both typically spend all their time with a single project.
3. Coffee... (Unless you're a tea lover like me.)
4. Both typically have no life.
5. Debugging is hell for programmers and editing/revising is hell for writers.
6. Strict clients for programming and strict editors for writing.
7. Semicolons... They're useful but everyone despises them.
8: Emotions. Programmers are angry at their code. (Why won't you work?) and writers feel depressed about their writing. (Why did you die?)
9. War of the programs. For programmers: Vim vs VScode vs Atom vs Sublime and etc. For writers: MS word vs Google docs vs Libre office and etc.
10. Online forums. Stack overflow and Writer's digest.
11. Typing... Typing... All day long.
These are only a few similarities. I've noticed a lot more than this.16 -
Once upon a time in Devland, there were two best friends @Alice and @Michelle and they worked together at The DevCo company as developers.
After a tough day handling an @-ANGRY-CLIENT-, they thought that they had to go and @RantSomewhere and so they went to a café. At the café, they ranted about some stupid clients, and @theItalianGuy at the third floor of their office building who never picked up calls, and @thatJavaGuy from the second floor who, they thought, was @notarealDev, and the usual stuff about their work. Somewhere in between, @Alice thought it would be @funvengeance to @hack @theNSA; “@karma is coming to get them”, said @Michelle.
To do this, they knew they’d have to take help from none other than @Gandalf who lived in a nearby @cave. So, the next day, taking a leave from work, @Alice and @Michelle embarked on journey to meet @Gandalf. After about an hour’s drive, they reached @Gandalf’s @cave. @Michelle went ahead to knock on @Gandalf’s rusty cave door. Being a lazy @necromancer, he magically opened his door 2 minutes later. “Who is't dares to disturb me in mine own catch but a wink?” shouted a voice from the back; “We’re two developers from DevCo and we need your help in our mission to @hack @theNSA”, shouted @Michelle. After a few seconds, he replied, ”Hmm… N'rmally I wouldst sendeth thee to mine own cousin @Hagrid, but in thy case, I sayeth thee shouldst visiteth the detective who is't goeth by the nameth @S-Holmes”. @Alice replied back, “Thank you, Sir @Gandalf, we’ll get help from this @S-Holmes, I’ve heard that he’s an @exceptionalGuy”; “Mine own pleasure, Farewell!” said @Gandalf, and the door closed shut.
So, @Alice and @Michelle went back to their car, and that time @Alice raised a question, “How are we gonna find this @S-Holmes? We don’t have a phone number or anything so we could contact this guy.”
“We should call @thatJavaGuy from work, I’ve heard he is a man of resources, he must know how to contact @S-Holmes”, said @Michelle.
And it was true, after a call with @thatJavaGuy, they were able to obtain @S-Holmes’s phone number.
“Howdy, this is @S-Holmes, what can I diddily ding dong do you for?”
“Hi, I’m @Alice, I’m from DevCo and I was hoping that I could get your help in our mission.”
“What kind of mission?”, asked @S-Holmes.
“We want to @hack @theNSA.”, replied @Alice.
“Okay… I think I might be able to hel-diddly-elp you! There’s an old and abandoned laberino noodly-near @stacked Street. It was made in @1989 and since then, it houses a magical computeroo that can hel-diddly-elp you in your mission. So, you just have to connect the computeroo to the Internet and you can diddily ding dong do your programmeroo thing and then you'll have access to the the noodly-nsa diddily ding dong database!”, answered @S-Holmes.
S-Holmes continued, “But I shall warn you, there's a riddly-rumorino that the laberino was abandoned because of an @electric-ghost that lurks there, but I bel-diddly-elieve it is just a computeroo program that was diddily ding dong designed to try to @stop hackers from accessing the top secret stuff!".
“Okay, thanks for your help! I bet we can handle whatever this @electric-ghost thing is, so… Goodbye!”, replied @Alice.
“Goodbye!”, said @S-Holmes and that ended their conversation.
Luckily, the @stacked Street was just a couple of miles away from them, so they reached the lab quickly.
As they got close to the lab they saw something that really surprised them…
--------
To be continued in part two...
(Do you want a part two? :/)
My first ever story is a little special because it is kind of dev related at it has "cameos" by various devranters, as you might have noticed.
How many did you count?
More in Part Two.
Thank you for reading and please, any feedback is welcome. Did you like it?
I haven't really revised it once, it is straight out of the keyboard.
Should I drop the "@" ?
But then it would impossible to spot some of the devRanters .
Let me know.
PS
What should be the title?
1)Alice in DevLand?
2)Adventures of Alice and Friends: Hacking the NSA?
You decide..(or maybe I'll pick the second one :D)21 -
For the love of God stop having your fucking secretary make the design decisions. "Make the logo bigger"
The header looks like shit if it takes up 1/4 of the screen Karen 😡😡8 -
The world makes no fucking sense.
In 2013 I had a manager approve a couple days' leave coz my son was having medical issues.
He was super nice about it and told me I could take as much time as I needed. I said, a couple days is enough. I took Thursday and Friday off. I took two days.
On Monday, an emergency meeting was held with the CTO (it was a small company, it went me -> manager -> C suite). I was told that a production deployment happened on Friday that fucked up a few clients' systems and that it had cost said clients hundreds of thousands dollars and are now suing the company.
Turns out on Friday, lead developer was also given the day off for whatever reason and I was being scolded because as the next senior developer, it was my responsibility to review code and make sure shit like this doesn't happen.
I agreed (and still agree) but also explained I had already filed leave weeks prior and I wasn't informed about dev lead's absence. Sure I could've checked my messages but my kid was in the hospital and I was busy. Still I couldn't help but feel a little guilty.
Manager holds a separate meeting with me and talks me into just writing an apology note in the email chain and he'll do the rest of the talking for me and make sure I get minimal punishment. I trusted him, he was the one who found me and brought me into the company (I know, I was naive).
So I wrote the email. It was a small note. I apologized for not checking messages and explained my situation again and mentioned I would've definitely checked if I was informed that the lead dev would be away.
Another meeting was held the next day and after pleasantries the Manager started with this, "Ok so we've all seen the email and understand that this was all Angry's fault right?".
Now, we're not native English speakers and Manager doesn't really do well with grammar. I was alarmed by what he said but wasn't angry because I was pretty sure that's not what he meant. I'm sure he meant to say that "Angry feel's guilty but his actions were understandable given the circumstance" or that he forgot a "not" in there and really meant "not Angry's fault". Surely this is what he meant to say. Right?
But then the rest of the meeting went on and I was unceremoniously let go. Immediately for "failing to accomplish my tasks and costing the client 100Ks of dollars". I wasn't even given a chance to say anything else.
The meeting ended and since we were both in the office, Manager approached me with exit papers and a check (~1200 USD)--it was my month's pay. I was asked to leave that day and was told I didn't need to come back. No handovers, no knowledge transfers, not a even a documentation of open projects I was handling.
I realized I just was made the scapegoat by a management screwup that costed our clients a lot of money.
Of course, I wrote the CEO multiple emails the next couple days. I also cc'd the CTO. No response.
A couple of weeks pass, I get another job at a cool company and i promptly move on.
I write this story now because I just found out today that in 2016, Manager was let go by the company for **sexual harassment**. Apparently, he actually did it too according to friends I still had within the company.
Here's where it gets fucked up. He turns and sues the company for unlawful termination and I guess to avoid a long legal battle? the company settled. They fucking settled and handed this man 2 Million PHP (at the time about 40k USD).
2 fucking million. Life changing money around here. And he got it by being a slimy piece of shit.
The world makes no fucking sense.10 -
“Arya” and I were classmates in college. We were in the same year and did the same major. We’ve known each other for 16 years and have worked together twice; one time she was my manager and the other time I was hers. We often attend the same work-related conferences and exchange thoughts on articles that appear in industry publications. Our relationship is a professional one, although I did attend her wedding because her husband was in the same fraternity as me, and she did introduce me to my future husband at a networking charity event. Besides her wedding, we have never talked outside of work or a networking event.
I was hiring for a position and one of the promising candidates was working for Arya and had put her down as a reference. Arya sung her praises and told me she was the best employee in the department. The position I was hiring for would be a promotion for the candidate, and Arya said there was no room for promotion in her department at the moment. Based on Arya’s glowing review and the same from another manager there (and her strong resume), I hired her.
It was a catastrophe. Her work was sloppy and disorganized. She struggled to do basic tasks, missed deadlines, and was sometimes cold to her coworkers and clients. She was asked to take point on a project because her resume listed a similar project, and it went so far off the rails we had to bring in outside help to get it back on track. I know a promotion and new company can be an adjustment, but she was incompetent beyond having to adjust to a new place. Her mistakes cost us so much money she had to be fired.
When I spoke to Arya the first time, she played dumb. The second time, she admitted to lying about how good the candidate was because she was tired of dealing with her mistakes and wanted her gone. She told the candidate she wouldn’t fire her if she quickly left on her own and promised a good reference in exchange. The other manager agreed to do the same thing when Arya asked him to. Arya also told the candidate to lie about how long she worked there to make it seem like she was there longer and to put the project on her resume even though she wasn’t point on it. Arya said it was business and nothing personal.
After she was fired, my boss told me the bad candidate is being investigated by federal authorities for regulatory violations from her time at Arya’s company. The investigation started just when we were interviewing her, and Arya knew about it and didn’t tell me. The other manager is also being investigated for the same violations, which is how Arya got him to lie about the candidate. If the candidate had not left her job there, she would have been fired when word of the investigation got out. We had another candidate who worked for Arya, and Arya told me he was a mediocre employee who does the bare minimum. He just won two different prestigious industry awards. Arya also admitted to lying about him because she didn’t want him to leave. He still works at the same company as her.
I’m angry. She knowingly lied to me. I put stock in her opinion because of our relationship. I feel stupid and duped. I’m afraid making such a bad hire and passing up a good candidate will make me look bad and affect my career. My boss and her boss are upset about this debacle, and everyone knows something is up because the regulators came in when they found out the candidate worked here. They haven’t found anything yet but everyone is still nervous. The other manager who lied about the bad candidate has already been arrested and, based on what the bad candidate is accused of, she will likely be arrested soon also. (Arya cooperated with authorities, isn’t being investigated, and isn’t accused of doing anything against regulations.)
I don’t plan on talking to Arya again beyond being arms-length and professionally cool if I run into her at a conference and others are present. I’m not even sure if I can go to her boss because I don’t have any proof beyond her telling me verbally. Whether I knew her or not, the lie was egregious. Do I tell her boss? Do I confront her or leave it alone? She didn’t show any guilt or apologize to me.8 -
Long rant!!!
Let me give you a little back story first
So I was building a mobile app for a client who is to say the least a big PAIN IN THE ASS!
And once I completed the final edits he requests and sent him the app for approval, he calls me and starts asking about some features in the app if it has does or not (which the app does). The main reason for this rant is the feature about the app being able to open the links of the website inside the app without going to the browser first.
But what was happening when the client clicked on the link, since it’s a newspaper type of app, he got asked in which browser he wanted to open the link and after the browser was opened it returned him to the app and asked if he wants that link be opened in the app or browser again. So I can understand his confusion and anger with this problem so I started to debug to see what is happening since I now this featured worked before and had it on video to show it does. After a few minutes I noticed that the links were being added as google.com/url?q={CLIENT_URL}/something_else instead of just www.client_url.com/article
Obviously not my fault as I don’t do content for the website but some other person. But once I called him back and explained the situation to him, he started yelling at me for not being able to create the feature and not notifying him of the mistake his author was making. After about 10mins of him yelling I snapped and just angrily told him “I don’t hear any problems with the app, as far as I’m concerned it can be published as is, as there is not problem on my side”. Then he got even more angry and started talking more shit about how this is all my fault and how I’m a bad programmer and how his users are gonna just delete the app once they see this and I should find a way to fix those links.
And to clarify some more, if there was like 5-10 articles I would do it, just so that I don’t have to listen to him, but there are more than 1 or 2k articles with about 2-5 links per article that were added like that.
After his call I called my boss and told him what happened, and he said he will talk to the client and explain to him how he will be able to communicate with me from now on and in what tone. As I’m not allowed to tell clients anymore to go fuck themselves, since I did it once. But I can call my boss and he does it for me :D
//END RANT !!!4 -
I was pressued to shift the blame.
We received an angry email from a customer that some of their data had disappeared. The boss assigns me to this task. This feature is relatively new and we've found some bugs in the past in here. I go through request logs, search the database, run some diagnostics, etc. for about 5 hours and I cannot find the problem. I focus on the bugs that we've had before but they don't seem to be the problem.
I tell the boss "sorry but I checked XYZ and I can't find the problem. I'm out of ideas." But the boss wanted answers by the end of the day. They did not want to admit to the client that we couldn't figure out what's wrong.
By now I was more pressured to find an answer, find something or someone to blame it on, not exactly to find the real solution. So I made up some BS:
"Sometimes, in HTML forms, the number inputs allow you to change the number by scrolling. We have some long forms where the user has to scroll. Perhaps the focus remained on the number input, so when they scrolled down they accidentally changed the number they meant to input."
The boss was happy with that. We explained this to the customer, and there's now a ticket to change type="number" to type="text" in our HTML forms and to validate it in th backend.
A week later another customer shows us a different error. This one is more clear because it had a stack trace, but I realise that this error is what caused our last error. It was pretty obscure, mind you, the unit tests didn't detect it.
I didn't tell the boss that they were connected tho.
With two angry clients in two weeks, I finally convinced the boss to give us more time to write more unit tests with full coverage. -
Yuppie clients are utter cancer. You treat me like garbage, stress me the fuck out with constant calls and changes, and force me to deploy manually on a f*cking friday. Your site deserves to be broken. You deserve to be angry. I enjoy your business suffering, you yuppie ass money brabbing retardotron.
-
Disclaimer: Long tale of a tech support job. Also the wk29 story is at the bottom.
One time I was working tech support for a website and email hosting firm that was in town. I was hired and worked as the only tech support person there, so all calls came in through me. This also meant that if I was on a call, and another one came through, they would go straight to voice mail. But I couldn't hang up calls either, so, sometimes someone would take up tons of time and I'd have to help them. I was also the "SEO" and "Social Media Marketing" person, as well; managed peoples' social media campaigns. I have tons of stories from this place but a few in particular stick out to me. No particular order to these, I'm just reminiscing as I write this.
I once had to help a man who couldn't find the start button on his computer. When I eventually guided him to allowing me to remote into his computer via Team Viewer, I found he was using Windows XP. I'm not kidding.
I once had to sit on the phone with a man selling Plexus Easy Weight Loss (snake oil, pyramid scheme, but he was a client) and have him yell at me about not getting him more business, simply because we'd built his website. No, I'D not built his website, but his website was fine and it wasn't our job to get him more business. Oh yeah, this is the same guy who said that he didn't want the social media marketing package because he "had people to hide from." Christ.
We had another client who was a conspiracy theorist and wanted the social media marketing package for his blog, all about United States conspiracies. Real nut case. But the best client I've ever had because sometimes he'd come into the office and take up my time talking at me about how Fukushima was the next 911 and that soon it'll spill into the US water supply and everybody was going to die. Hell, better than being on the phone! Doing his social media was great because he wanted me to post clearly fake news stories to his twitter and facebook for him, and I got to look at and manage all the comments calling him out on his bullshit. It was kinda fun. After all, it wasn't _me_ that believed all this. It felt like I was trolling.
[wk29] I was the social media and support techie, not a salesperson. But sometimes I was put in charge _alone_ in front of clients for status meetings about their social media. This one time we had a client who was a custom fashion-type person. I don't really remember. But I was told directly to make them a _new_ facebook page and post to it every day with their hot new deals and stuff. MONTHS pass since I do that and they come in for a face-to-face meeting. Boss is out doing... boss things and that means I have to sit in with her, and for some fucking reason she brought her boyfriend AND HER DAD. Who were both clearly very very angry with me, the company, and probably life. They didn't ever say anything at first, they didn't greet me, they were both just there like British royal guards. It was weird as fuck. I start showing them the page, the progress on their likes goals, etc etc. Marketing shit. They say, "huh, we didn't see any of these posts at home." Turns out they already had a Facebook page, I was working on a completely seperate one, and then the boyfriend finally chimes in with the biggest fucking scowl, "what are you going to do about this?" He was sort of justified, considering this was a payed and semi-expensive service we offered, but holy shit the amount of fire in all three of them. Anyway, it came down to me figuring out how to merge facebook pages, but they eventually left as clients. Is this my fuck up? Is it my company's? Is it theirs? I don't know but that was probably the most awkward meeting ever. Don't know if it comes across through text but the anxiety was pretty real. Fuck.
tl;dr Tech support jobs are a really fun and exciting entry level position I recommend everybody apply for if they're starting out in the tech world! You'll meet tons of cool people and every day is like a new adventure.2 -
I work as the entire I.T. department of a small business which products are web based, so naturally, I do tech support in said website directly to our clients.
It is normal that the first time a new client access our site they run into questions, but usually they never call again since it is an easy website.
There was an unlucky client which ran into unknown problems and blamed the server.
I couldn't determine the exact cause, but my assumption was a network error for a few seconds which made the site unavailable and the user tried to navigate the site through the navbar and exited the process he was doing. It goes without saying but he was very angry.
I assured him there was nothing wrong with the site, and told him that it would not be charged for this reason. Finally i told him that if he had the same problem, to let me know instead of trying to fix it himself.
The next time he used the site I received a WhatsApp message saying:
- there is something clearly wrong with the site... It has been doing this for so long!
And attached was a 10 second video which showed that he filled a form and never pressed send (my forms have small animations and text which indicates when the form is being send and error messages when an error occurs, usually not visible because the data they send is small and the whole process is quite fast)
To which I answer
- It seems that the form has not been send that's why it looks that way
- So... What an I supposed to do?
- click send
It took a while but the client replied
- ok
To this day I wonder how much time did the client stared at the form cursing the server. -
This one ticked me off because of the sheer rudeness of a demand they made of me. I had been building a personal freelance brand around myself and my skills for many years. I had in the prior 3 years developed it from a freelance to a lean agency model. That was running in parallel with full time work and the FT employer was happy to allow it. Eventually that employer downsized me and almost everyone else on staff. But they liked me and gave me mini-projects to do on a contract basis. I began interviewing for FT work with other companies.
One agency I applied at gave me a phone screen interview. The main hiring person was also an investor in the agency. He noted my lean agency and said that a second interview would be contingent on my dropping my clients that I was working for on my own time, disposing completely of my personal brand, and even giving up my domain name.
I told him I’d think about it. But the more I thought about it the more angry I got about such a stupid request. Why does this new company I don’t even know I will like working for get to tell me to abandon my “Plan B” option for if I quit or they decide to lay me off?
They never called back but I wished they had so I could have had the satisfaction of telling them no.2 -
I am actually a bit angry that there is no fucking thing to rant about at my new work - no dumb clients, no dumb project managers (I am doing project management with the boss and the company is somewhat startupish) and the project is interesting as well.6
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My first project at the job was implenting a website, designed by the same company we mostly worked with.
It was very stressful because half of the 2 months calculated for finishing the project, these genius designers needed for their design. Until then, I had almost no tasks to do...
When the designs finally came, I worked on it and two weeks later was a meeting for review and to decide about some details.
These fuckers then concluded, that the whole design did not fit the page and that they would rework it.
Two weeks later, on the planned release day, we finally received it. A completely fucking different design! Wow!
My boss was pretty angry and so was I. We had to move the release 4 weeks ahead, the client was pissed like a stinking hobo and it needed a lot of convincing to keep that client...
It's fucking nerve-wracking as well that we always have to wait in most projects for weeks for clients or designers to add the content before we can publish a website.
They don't seem to care if they have 2 months or 2 weeks, we never were able to release one single project on time, because of these lazy fuckers...3 -
on the first day of christmas my PM send to me
There's a bug in your B-tree
on the second day of christmas my PM send to me
two threads deadlocked
and a bug in your B-tree
On the third day of christmas my PM send to me
Three servers crashing
two threads deadlockd
and a bug in my B-Tree
on the Fourth day of Christmas my PM send to me
Four clients angry
Three servers crashing
two threads deadlocked
and a bug in my B-tree
on the Fith day of Christmas my PM send to me
Five SCRUM meetings
Four clients angry
Three servers crashing
two threads deadlocked
and a bug in my B-tree
On the sixth day of Christmas my PM send to me
Six deadlines waiting
Five SCRUM meetings
Four clients angry
Three servers crashing
two threads deadlocked
and a bug in my B-tree
on the Seventh day of Christmas my PM send to me
Seven machines learning
Six deadlines waiting
Five SCRUM meetings
Four clients angry
Three servers crashing
two threads deadlocked
and a bug in my B-tree
on the Eighth day of Christmas my PM send to me
Eight repos compiling
Seven machines learning
Six deadlines waiting
Five SCRUM meetings
Four clients angry
Three servers crashing
two threads deadlocked
and a bug in my B-tree
on the Ninth day of Christmas my PM send to me
Nine interns asking
Eight repos compiling
Seven machines learning
Six deadlines waiting
Five SCRUM meetings
Four clients angry
Three servers crashing
two threads deadlocked
and a bug in my B-tree
on the Tenth day of Christmas my PM send to me
Ten Features requested
Nine interns asking
Eight repos compiling
Seven machines learning
Six deadlines waiting
Five SCRUM meetings
Four clients angry
Three servers crashing
two threads deadlocked
and a bug in my B-tree
on the Eleventh day of Christmas my PM send to me
Eleven products deploying
Ten Features requested
Nine interns asking
Eight repos compiling
Seven machines learning
Six deadlines waiting
Five SCRUM meetings
Four clients angry
Three servers crashing
two threads deadlocked
and a bug in my B-tree
on the Twelve day of Christmas my PM send to me
Twelve DBs updating
Eleven products deploying
Ten Features requested
Nine interns asking
Eight repos compiling
Seven machines learning
Six deadlines waiting
Five SCRUM meetings
Four clients angry
Three servers crashing
two threads deadlocked
and a bug in my B-tree3 -
Everything about the company is a mess. The only thing that is decent is the people. And by that I mean they aren't shit.
Workflows are fucked.
Clients are fucked. You're pressuring me to get this shit production ready before new year's eve and you still don't know what the text should say and want to make changes to the UI? The fuck?!
Design is a complete shit show. There is a design team. They only make a fucking psd to show clients how an interface would look like. No mobile version (but it's still expected to work!), no markup. Resolution is fucking inconsistent and whenever a change is requested, they are nowhere to be seen so I have to actually do designing on top of having to use this worthless fucking framework I hate it so much.
Codebases are turbo-fucked because of said framework.
Databases are an inconsistent, fucked up mess. No foreign key constraints because every single fucking table is using the MyISAM engine.
And the thing that really makes me incredibly angry is all the "custom systems" look the fucking same at the database level. Like 30 fucking useless tables made for stupid HR workflows that make no fucking sense.1 -
I work in a dev company. One of our clients hired us to help them out as their devs are failing with their deadlines.
I had to expose app services via an api. I did it. Client company devs didn't like the way I did it as I rewrote their datamodels and declared them as api-use-only. I was demanded to return bkend services' data structures.
I didn't agree and waited until deadline to submit my code.
Now they are honestly thanking me for what I did as I've saved them from a forever-mutating-api-and-angry-integration-customers hell.
Not sure whether should I be happy or worried. I forced my solution onto them. It's not proffessional. But yhe customer is happier now than it would've been.
What do you do in such situations?6 -
So my client thinks he knows how to code and is freaking out that I won't give him FTP access to the server.3
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Database is being slow AF again. Team lead is investigating. This is happening more often lately and affects both production and dev because everything is just in one gigantic database. So clients are calling support being angry about the speed they get and us devs get to twiddle our thumbs while waiting for our own data to load.8
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Rant: i have a software firm, recently got a new project, found a freelancer to work on the project.
He is a very good developer but he works on the project only when he wishes to work and I am left to answer the clients about project delays.
It's so frustrating that I can't get angry on him otherwise he will leave the project and on the other side I have to answer clients. I am stuck with all the tensions in the world.21 -
So the company decided to go agile. I am now a scrum master. And we have the local product owners and all. They made us do daily stand-ups.
I don't know what is a scrum master. Nobody knows what the hell is a stand-up. It seems to be an akward 30 minutes every day, when local product owner asks questions and demands status reports.
I did some googling and it seems that the scrum master is supposed to just support the team and solve problems. In our version the scrum master finds out the system architecture and requirements, fills the backlog, does the system design and reports to the project manager(s). Also reports to the clients about the general project status in an executive meetings. I also do the sprint planning, in which we fit the vague features that we are told into time tables with ready told dates.
Oh yeah, the team is just 2 guys. One of them is me. And the other guy relies completely on me to daily tell what to do, review the work and also answer all the project and company level questions that pop into his mind. He gets angry if he doesn't receive ready-thought solutions to all problems, since "you're the boss and it's your job to tell us what to do".
This is going to be a great year.4 -
Ok I need a second post for this week. A tech lead decided to have a one on one meeting with me in public on the clients' floor where he decided to get angry at me (in public mind you) about using too many design patterns and inheritance because that "makes the code too hard to read. Instead use a lot of if-else's like I do." So not just is he an idiot, he did this in public on a floor with people who didn't know programming so now I look awful. I was furious.2
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I've been working on the ecommerce website from hell for over a year now. I should have heard the alarm bells when the studio who were running the project took a month to pay my deposit but still expected me to start working, but I explained that I wouldn't start without some form of security and they were cool with it, so I carried on.
It started off as a simple build with simple products, no product variations etc and a few links on the designs which appeared to lead to external links, and checkout and cart pages were nowhere to be seen. It wasn't a big money job so I just build them in as plain and straightforward as I could, in line with how the rest of the site looked. They then changed their mind about how they wanted these to look, and added loads of functionality to the site throughout the build, so by the end of the line, the scope of work had completely changed. I also had loads of disagreements in terms of design and useability, as their designs straight-up weren't going to function otherwise, plus every round of changes meant that I had to prolong the job further and fit it around work for other clients.
Fastforward a few more months and I get sent a really angry email with some of the client's complaints, including one that raised an issue with the user journey, and the finger of blame was pointed at me. The user journey had been a part of the designs from the start, and this was never raised as an issue for A WHOLE YEAR. They then said that it had to go live on Monday (three days after they sent email with these huge new structural changes). I told them I could no longer work on the project but was happy to waive the rest of my fee (3/4 of the total fee, when I had essentially completed the site, minus 2 minor bugs), so they could find another developer in the limited time they had. At first they refused to hire another developer, claiming that it would be too expensive, which made no sense, as for a few minor fixes and out of scope additions he could get paid a wage that would have otherwise paid for the majority of the work I had done on the site. I stood my ground and finally they found someone, so I sent over all of the files and database to their new developer and asked him to give me a heads up when I could remove the staging site from my server. The next day, I received an email from the studio asking me to fix some bugs the developer was requesting I fix so he could carry on with the site. They were basically asking me to work more, for free, to enable him to walk off with the majority of the money and do less work. They also forwarded a suuuuuper shitty, condescending email from him, listing all the things he thought was wrong with the site (he even listed 'no favicon' although they'd never supplied a graphic for this). He also wrote a paragraph at the bottom EXPLAINING MY JOB TO ME and telling me:
I get the feeling you like to write Javascript, while being one of the easiest languages to learn, it can also be one of the hardest to master. While I applaud you for writing Vanilla JS, it looks like you have a general problem with structuring your application.
Not sure if I'm being oversensitive here but it felt so patronising, and i couldn't even go for an angry walk to get it out my system because of social distancing lol.
Let a girl quarantine in peace!!!!!!2 -
Man, I love it when clients aren't specific enough and then get angry because you didn't do EXACTLY as they pictured it. :)
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I often get angry at clients. Especially when keep trying to sneak in new requirements into an already frozen project. Like, were you asleep when we went through a month of design and vetted every pixel with you? Grateful the PM handles them with finesse.
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When my manager, blatantly miscommunicated several things to me a couple of years ago, and scapegoated me by saying a comment I NEVER once heard said about me, in any context ever, "you communicate badly-- you need to communicate better", I took it seriously.
Fast forward, two years later. I'm doing wonderful at my job, yet I cannot get over that incident. I thought about it some more. Why did she say that to me? Why did she address it to me after her mistake? Why was she not aware of the real reason I missed the meeting?
Out of all useful bits of knowledge I gathered over the years, it's kinda comical that psychology came in the most handy at the workplace. There's very little to be gained from trying to psychoanalyze strangers, friends, and family... but it's almost saved my life at the job.
You see, if I attack an approach even in the most formal tones, or even worse, defend my approach, there's nothing coming from that. The situation now becomes my situation. When I become "aware" of the truth of the situation I become able to control the situation, not just myself. That way, you're not in a fisticuff fight with your boss, and you are not left defeated by the situation. Exercising control of the situation in such a manner that they are left defeated by the situation, not by you directly, is the only way you can win as an employee.
Any other way, you'll get under-appreciated, underpaid, overworked, overlooked, etc.
So, my boss at the time, was defeated by the situation of her being a bad leader; and instead of clarifying those feelings to me or ignoring them entirely... she validated her false self using her real emotions.
You can only reverse that, by developing fake emotions, to display a real self.
They can't blame you, and when they feel self-defeated, they cannot pretend it was you who caused it (bringing it back to a sane level of reality). They might rage if they're childish but it will not cause a single hair in your body to twitch because you did not "respond to their email" or "throw someone under the bus for their convenience", the situation did, they beat themselves by attacking you while the situation came down on them.
If I had to explain I would say that the situation is controlled by creating a mirror of the employee that follows their orders perfectly. That employee won't feel defensive: they already do everything right. The employee is crafted by becoming aware of the teams impacted in the situation and their true intent and creating "the situation", "the owner".
"The owner" reflects to people from the perspective of the situation and not from your own. This way you can't make a wrong move and are not emotionally involved with yourself.
It enables you to emotionally notice others. It also makes you safe, because you have the situation-mirror that's really doing the battling. The situation-mirror eventually creates a situation where the other person starts attacking reality (the situation) instead of attacking you.
Now, it's up to you whether you want to use that as a way to cooperate with your boss to beat this new reality, or as a way to gain coherence on your reality outside of your boss. I have noticed most people tend to realize this somewhere along the line and retreat and stop fighting, and quit their jobs.
I've been doing this in a corporate environment for a couple of weeks. I have already become greatly stressed and subjugated by the company for which my company works for. 20 of them sit here every day and devalue everything. Yet.... They're completely incompetent, spoilt, lazy and worst of all, they control how the software is being created. There isn't a single person on their side responsible for their requests to make sense and work with each other. So you can imagine how much blame they need to assign to us devs. They don't know what they want but want something anyway and then they'll see if that's what they want but everything under the tightest deadline possible. They're all clients and they all escalate to the board of directors any bad word directed at them. So you can imagine the narcissism that develops in that environment.
I have made them argue with reality and self-defeat numerous times. They have now started to back off and are being more polite and courteous. They have also not escalated anything anymore. Just as I was faking "happy" while I felt intimidated by them. I have not committed a single angry act and yet they are not feeling superior anymore. The reality of the situation is that we need to make a software and if you make them battle this instead of battling you, they can't beat you.6 -
We had application for appointments with cashier for invoices. Made some changes. Didn't test it. Clients couldn't issued invoices for half a day, were super pissed.
Boss was realy angry, tought I will be fired.
I wasn't. -
From such a healthy environment this job turned into an extremely toxic one. Now i finally understand how a toxic environment looks like. It's extremely disgusting. Putting 5 tasks on my name to work in parallel and as i work they put 2 more. All High priority tasks. It is physically impossible. The scrum master whore told me to just check the code how to do something to users and understand this for monday so i can help QA guy to test it. I went over the code with a colleague and understood it. Today she screamed at me angry i didnt do the task. What the fuck are you talking about? I checked the code and im ready to do help the QA guy test it whenever necessary. Then she talked shit changing the task that i was supposed to not only understand the code but also do the task on Monday and now its the end of tuesday and its not done. Fuck you. That was not what she said initially. Its very Fucking confusing. Then she said to QA guy i give up i cant handle it with this guy sorry but ill have to report this to product owner. So be it. I dont give a fuck. I am ALONE working on a GIANT, unmaintainable, spaghetti, caveman technology codebase with broken outdated or nonexistent docs, nobody to help me, the colleague whos supposed to guide me is a good guy but overloaded with tasks himself so he doesnt have time, i him and many of us requested another person to join to work with me on same role but they dont have the budget which is a Fucking lie, a client worth trillions of dollars does not have a budget, yeah get fucked retards. This suffering and downfall of your project is mostly their fault. Theyre too arrogant and proud to understand or admit that it's not possible physically for 1 person to manage and keep knowledge and code on 7 tasks per day. All that for Fucking $8 an hour?????????? I hope cancer eats all of u. Every single one to the very fucking bones till ur bones break. This is fucking disgusting and sickening. Right when i was supposed to get paid $17 an hour (and thats gross income not even net.....) I am now fucking forced to quit this shithole toxic job. Because i realized no amount of fucking money, not even before-tax-$17-an-hour money is worth the weight of stress that i get punched with every fucking day. No fucking job is worth more than health. This is saddening and depressing extremely. All of my fucking plans are ruined. The car to buy on leasing--ruined by a whore. The 2 day vacation this week--ruined by a whore. Going out with my hot blonde gf during this miserable 2 day vacation--ruined by a whore. Meeting with 2 american clients I've been in touch with for several years to work on a side project--ruined by a whore, meeting canceled and delayed due to my overtime work. I am literally fucking treated like the Moscow Crocus Hall terrorist. They have no fucking sympathy or understanding for how fucking HARD this fucking DevOps job is where i work on a 30 year old legacy codebase with no fucking help. It is simply not possible. Now its a race between who's gonna fuck who: either i quit first or they fire me first. At this point its not a matter of if but when. Surely soon enough. Cant wait to get the FUCK away from these pieces of shitheads. I either have option to cry and go mentally insane by giving it my all until i fix the task on time but the stress i would get for that would need them to pay me at least 9 mill $ a year. Fuck with someone else you fucking retards. You're using slave labor to work for basically free just so u can profit a lot. Literally on the meeting one of their bosses said they get 50% of margin which is a lot in biz world for tech field. This is absolutely sickening and saddening that im treated like a fucking terrorist. Fucking Disgusting. Cant wait to not Ever fucking work in this toxic fucking place. Quitting by max 1st of april.3
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Ok, so my "so called friend" from high school calls me up and requests me for a CMS for his hoax call center business. I didn’t want to do it and didn't have the time so make the busy excuse.
He keeps on insisting and asking it for old time's sake etc.
Finally we decide a price of 80k(rupees not dollars).
I somehow, found the time and made about half of it in 3 days(Laravel rocks) while the time we agreed upon was 1.5 months as I could only work on weekends.
Suddenly he feels, he has got enough to get it working and says just add 1-2 more features, don't make the complete thing. I felt really angry as be was trying to waive off almost all the money as he thought it got done early.
Finally we agreed on 40k, but I wanted some payment up front.
This was 2 months ago. Since then he has ranted about how he has no money but is going to give me as soon as he gets it.
Now, he is dodging my calls and I don't think the the money is ever coming. I desperately needed it for a laptop.
I had already stopped the feature of adding more users(Create) from the CMS.
What do you think I should do?
1 Delete everything (I still have SSH)
2 Send info to all his clients about his hoax business as I have about 200 payment infos.
3 Do nothing
4 {Add your own}11 -
Stupid timeline, there is this company I was working for. It was sub-contracted by another company to do a government project. Government only pays after you deliver in my country. It was a complex system I must say. We were to work with my buddy on this project...now the timeline we were given were not feasible since another company had been given the same project and were not able to deliver. We had a meeting and discussed with our CEO about the project timelines. From the workload the feasible timelines were around 8months if we were to work as two devs. My CEO said that was not going to happen.. The only timelines that was allowed was not more than 3 months. So we suggest use an existing system to customize. .The meetings with the clients were to be weekly demos. So we choose to go with google docs api for the document management part. We were working around 20hrs a day to be able to achieve the target deadline..we management to complete the project within the given timeline..on the commissioning date of the project we faced a government panel and this was my worst disappointment. At the point of login we had to use Google email for business to obtain the API. Just as I was logging in the guy noticed and yelled. "Is that google account ?" and I replied yes..and he said "no need of proceeding since it will be of no use and they won't approve the system". That was my lowest moment in programming. I thought I had done the best project in my life as a programmer only for stupid man to declare my project as null. I felt like calling him son of a bitch but I knew that would have made me more angry...i just walked out. I went to the toilet and all I did was cry for the first time as I can recall.. My question was I was doing weekly demos. Why didn't they raise any questions by then so as to change the entire system??? Later after that demo we went and discussed about the issue and there was time extension. I redid the project using 'open office' but just before deploying the system I got a better job. I wasn't feeling like working on that project anymore. I want to release that project as open source. Recently after one year they haven't yet deployed the system. They are calling for my help. And I don't feel like helping after the humiliation...
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For those following my front angry saga, one of my clients terminated a contract with me, and i am feeling better, woke up to this news, and now i am free to work for better clients and not hate myself anymore. Still stressed but i think this feeling will be gone soon.
Thanks for the upvotes on the last stories, it helped me to vent out.