Spaces Vs Tabs - A real world case.

So one of the menial tasks I was given here was to take a pretty mock and turn it into an HTML email template. Needless to say, I hate emails and HTML.

After many weeks of trial and error, rejection and tweaks, we're doing our final tests when someone noticed that Google's clients are chopping off the footer and saying "View Full Email".

A few searches yield that Google has a 102KB cut off for email size. We did some checks and found that we were at 104KB. I immediately thought it was my CSS inliner being a little too verbose, but as I went in to edit things, I noticed that the file was intended with spaces!

Now I'm a fan of Silicon Valley, and I recalled an episode from this past season where Richard mentioned something about saving file size by using tabs. I had never really considered that point.

So I went back into VSCode and told it to convert all of the individual templates that make up this giant email to indent with tabs...

The file size dropped from 104kb to 82kb.

I wasn't very polarized on the Tabs vs Spaces debate, but this here has given me a nice real world example as to why tabs rule.

Yesterday I used a company service account to email over 1,000 internal employees (mostly application managers and the like) about an old OS version their servers are using which must be upgraded in a few months. It's an automated email that will repeat each month until the servers are upgraded.

That is not the part that might get me fired.

The part that might get me fired is an easter egg I left in the html content of the email itself.

In the embedded html of the message, I buried a comment block that contains a full-screen ascii-art drawing of a spooky tree and grim reaper standing beside a tombstone. The tombstone has the OS info and dates on it. Beneath the ascii-art is a bastardized quote in homage to Metallica's "For Whom The Bell Tolls", referring to the OS end-of-life.

The ascii-art is visible in both the html and the internal git repo that contains the email template.

This is a bit of a shoe-horn for this weekly group rant, as I doubt there is any chance I would really be fired over this, as I (sadly) expect that absolutely NO ONE who receives the messages will ever actually see the comments. But it's out there in the corporate network now... and will be sent over and over for the next few months...

There is a better chance someone may catch the easter egg in the git repo, but I kind-of doubt that, too - so I wanted to at least share with my devRant friends that it's out there, so at least someone else knows than just me. 😝

An intern I was supposed to lead (as an intern) and work with. Which sounded kinda crazy to me, but also fun so I rolled with it. But when I met her I quickly found out she didn't even have a coding editor installed and when I advised one she was "scared of virusses". She had Microsoft Edge in her toolbar, and some picture of a cat as a background. We were given some project by our boss, and a freelance programmer helped us set it up on Trello. Great, lets start! Oke maybe first some R&D, she had to reaeach how to use the Twilio API. After catching her on WhatsApp a few times I realised this wasnt gonna go anywere. After a few weeks of coding and posting a initial project to git I asked her if she could show me the code of the API she made so far..

She told me she was using the quickstart guide (the last 3 FUCKING weeks) which contained some test project with specific use cases.

The one that I did 3 weeks ago that same fucking morning.

AND SHE WAS STILL NOT DONE...

A few days later I asked her about the progress (strangly, I wasn't allowed ti give her another task bcs the freelanc already did) and guess what... She got fking pissed at me

Her: "I will come to you when im done, ok?"
Me: "I just want to see how it is going so far and if you are running into any problems!"
Her: "I dont want to show you right now"

She then goes to my fucking boss to tell him I am bothering her.

And omg... Please dear god please kill me now...

Instead of him saying the she probably didn't do shit. He says to me that the girl thinks im looking down on her and she needs a stress free environment to work in. She will show me when its done. ITS A FUCKING QUICKSTART GUIDE YOU DUMB BITCH.

He then procceeded to whine to me about the email template (another project I do at the same time) which didn't look perfect in all of his clients.

Dont they understand that I am not a frontend developer? Can you stop please? I know nothing about email templates, I told you this!!!

Really... the whole fucking internship the only thing the girl did was ask people if they want more tea. Then she starts cleaning the windows, talk to people for an hour, or clean everyone's dask.

all this while I already made 50% of the fucking product and she just finished the quickstart tutorial 😭. Truly 2 months wasted, and the worse thing is I didn't get any apprication. They constantly blamed me and whined at me. Sometimes for being 3 minutes late, the other for smoking too much, or because I drink to much coffee, or that I dont eat healthy. They even forced me to play Ping Pong. While im just trying to do my job. One of the worst things they got mad at me for if when my laptop got hacked bcs it was infected with some virus. He had remote access and bought 5 iPhones 6's with my paypal while I was on break. I had to go home and quickly reset all my passwords and make sure the iPhones wouldnt get delivered. strange this was, this laptop I only used at the company. So it must have been software I had to download there. Probably phpstorm (torrent). Bcs nobody would give me a license. And the freelancer said I * have to *.

the monday after I still had to reinstall windows so I called them and said I would be late. when I came they were so disrepectfull and didn't understand anything. It went a little like this:

Boss: why u late?
Me: had to reinstall my laptop, sorry.
Boss: why didnt you do this in your own time?
Me: well, I didn't have any time.
Boss: cant you do this in the weekend or something? Because now we have to pay you several hours bcs you downloaded something at home.

Me: I am only using this laptop for work so thats not possible.

Boss: how can that even be possible? You are not doing anything at home with your laptop? Is that why you never do anything at home?

Me: uhm, I have desktop computer you know. Its much faster. And I also need to rest sometimes. Areeb (freelancer) told me to torrent the software. He gave me the link. 2 days later this happends

Boss: Ahh okeee I see.. Well dont let it happen again.

After that nobody at the compamy trusted me with anything computer related. Yes it was my own fault I downloaded a virus but it can happen to anyone. After that I never used Windows again btw, also no more auto login apps.

A billion dollar company just sent me a nice email template.

Probably the dev missed a tutorial.

DEV 101

NEVER USE PRODUCTION DATA FOR DEVELOPMENT

"Do you know the HTML? I need an email template"

Nah, the website just fucking magically made itself, it was amazing.

*wrestling commentator voice*
"In this weeks episode of encoding hell:
The iiiinnnfamous UTF-8 Byte Order Mark veeeersus PHP!"

For an online shop we developed, there is currently a CSV upload feature in review by our client. Before we developed this feature, we created together with the client a very precise specification, including the file format and encoding (UTF-8).

After the first test day, the client informed us, that there were invalid characters after processing the uploaded file.
We checked the code and compared the customer's file with our template.
The file was encoded in ISO-8859-1 and NOT as specified UTF-8.
But what ever, we had to add an encoding check, thus allowing both encodings from now on.

Well well well welly welly fucking well...

Test day 2: We receive an email from said client, that the CSV is not working, again.
This time: UTF-8 encoding, but some fields had more colums with different values than specified.
Fucking hell.
We tell the customer that.
(I was about to write a nice death threat novel to them, but my boss held me back)

Testing day 3, today:
"The uploading feature is not working with our file, please fix it."
I tried to debug it, but only got misleading errors. After about 30 minutes, at 20 stacks of hatered, I finally had an idea to check the file in a hex editor:

God fucking what!?!!?!11?!1!!!?2!!

The encoding was valid UTF-8, all columns and fields were correct, but this time the file contained somthing different.
Something the world does not need.
Something nearly as wasteful as driving a monster truck in first gear from NYC to LA.

It was the UTF-8 Byte Order Mark.
3 bytes of pure hell.
Fucking 0xEFBBBF.
The archenemy of PHP and sane people.

If the devil had sex with the ethernet port of a rusty Mac OS X Server, then 9 microseconds later a UTF-8 BOM would have been born.

OK, maybe if PHP would actually cope with these bytes of death without crashing, that would be great.

Forget about Internet explorer compatibility, EMAIL TEMPLATES are the actual worst. Outlook uses the same html rendering engine as MS WORD. It's sooo painful. All the bad practices you had to do 15 years ago, you have to do when you write email templates.

YOU WILL NOT KNOW PAIN until you have to make an email template, that works in Gmail, Yahoo Mail, OUTLOOK, outlook.com, outlook for mac, MOBILE, Android, the gmail app, IOS, apple mail, and so on. And after you make an unholy abomination of table garbage, then having to make it responsive/mobile friendly after all that!

If something is broken in one client, fixing it will break something in a different client! And then having to take a stab in the dark to try to fix it and then sending yet another test email (which costs $ per test)

I must have slashed decades off my life having to build email templates. It really is horrendous. There are frameworks like Zurb for email that at least let you feel like you're using a modern workflow. But things break just as often.

Honestly if you have the option, use a wysiwyg editor for building emails. At least when it does break (and they all will) you can at least blame the software.

Which is better than spending 4 hours on why that table cell doesn't line up correctly in outlook.

The fuck did you think was going to happen?

User: ITs dragging their feet which is why x hasn't gone out yet.

PM: Why hasn't this gone out yet?

Me: They sent me a template then another and then said wait that's wrong too I'll send you the correct one.

I've yet to receive this and no one's provided me the data to check over.

PM: Well that's not what x said.

Me: Well my email chain says so. (Proceed to show them the emails)

PM then walks off and blasts the users. Your #blamegame ended the moment you emailed me knob shits.

FUCK PHP!!!
We were trying to go live with a big online shop, it is connected through a crappy API to SAP.
PHP keeps outputting fucking errors because our intern doesn't fucking know how to properly write PHP.

YEAH, JUST FUCKING RETURN A WHOLE DIFFERENT TYPE OF DATA IF THE FUNCTION HAS AN ERROR.

Oh and using fucking strtr( ... ) to insert stuff in a string is REALLY FUCKING 1337...

And when you think the whole fuckery has reached the summit, just look at how HE FUCKING CREATED THE UGLY EMAIL TEMPLATE:
$content .= "UGLY HTML ABOMINATION";
$content .= "MORE UGLY HTML";
$content .= "HTML WITH SPELLING ERRORS";
$content .= "<table>";
$content .= "TEARS OF TIM BERNERS LEE";
$content .= "<table>HE FOGOT THE FUCKING '/'";

and dozens more of these lines...

and the whole piece for ALL 3 FUCKING LANGUAGES...

Thanks for writing the fucking backend stuff, it is better to rewrite the whole piece.

Did anybody of you automate job hunting?

Like Webscraping online job offers, extract adress, keywords and put it into a cv template, set up personalised html-email and website.
Extra perk, a neural network which composes the cover letter.

that i would need.

Company: Hey finish off that degree and we will hire you as a "real developer".

Me: Hey I finished my degree and I applied for that internally posted developer position. How about making me a "real developer" now.

Company: ...

Company: ...

Finally replied today with generic email template thanking me for my interest and applauding me for my skills but sadly informing me I don't meet the requirements for the position.

W.T.F 😡

I think I might be done with this company.

Outlook is the shittiest mail client ever .. whenever I develop an email template it comes nicely to any other email clients... except for this shit which ruins everything..

Project manager: I haven't seen an automated email go out in a while.

Me: ok let me check. Can you provide me a previous email for reference?

Project manager: no
*Itterate 3 times*
Me: ok, does this template resemble the email you're missing?
PM: no
*End itteration*
PM after 3rd attempt to identify the email they're missing: comes into my office and tells me he's not even going to answer my emails anymore cause I can't find his missing email.

Me: finally nails down the email he's *missing* and there's nothing wrong with it.

PM: doesn't believe me.

I fucking hate bad PM's. Asshole can't be bothered to provide usefull information to save his life then questions everything I tell him and thinks I'm the idiot when it takes me 3x as long to fix/find something.

Designing email templates is the worst thing that a human being can possibly do, I guess.

Just stumbled across this gem last night. You guys know how biggest online games site in my country (also backed up by largest ISP) handles reset password requests?

After clicking "Forgot password", it asks you to login to Gmail (cause everyone is assumed to have and use one, right?) and then opens "New Email" window prefilled with some template data which you're expected to finish (in screenshot below).

And I just wanted to play some Ludo with my friends.. 🙄🙈

One of my worst WFT moments was just over 2 years ago.

A former colleague had been tasked with “upgrading” our solution for handling customer specific CSS on our platform for building newsletter emails.

He had been with us for about 5 years and ported most of the front end gui over that time from classic asp to .net and C#.

This work started in November and with a pause over dec-mid jan for high season and Christmas leave he continued.

In the beginning if mars we had the first of multiple WTF on that when I realized that his solution required a lot of special CSS or rather LESS, more than the a actual HTML for the template, and all was custom less rules that was very hard to understand.

We found that he actually never really understood how LESS worked and had tried to do things in a very backward way. Another colleague jumped in and manage to clean it up a bit so it got down to manageable levels.

Then in the end of Mars came the next bigger WTF. This is a newsletter building application. Turns out the new LESS based solution was entirely dependent on the js version of LESS and only worked when running in the browser. Guess what, the email send engine is not a browser and css classes and rules generally does not work in emails.

The new solution was impossible to integrate with the part that built and sent the emails without some very heavy rework.

Oh, and it was also completely incompatible with 12 years of old newsletters and customer templates that just did not work.

And of cause, he had not shown any of this in code reviews but rather just merged it part by part to the new version branch interleaving it with 5 months of other work.

He left the company short after.

lol, I just got an email from HBO Max that said, "this email template is for integration testing only."

The company I work for used to be hosted on 3dcart. One day the site went down and their support couldn't tell us why. After over 24 hours of downtime they restored service but left 5 days of all records and customizations across the entire store, from the DB to the damn templates. Their support apologized for the outage blaming the disaster on a combination of hard disk failure and a bad update to their backup script. They were not willing to assist us in any way. We were forced to manually enter 5 days of orders (which gave them new order numbers and caused more problems), products and template changes, with order data coming from an internal email which was luckily CC'd on the order confirmation email. Thank God for whoever setup that CC, it saved our asses. In the end it cost our company thousands of dollars and 3dcart never composited us in any way.

Why isn't this ready for testing yet?

Could it be that despite multiple meetings emails and face to face conversations none of you have provided me with what I actually need?

Yes I can create you new email and SMS campaigns. But I need two little things first.
1 The template text.
2 The sign off forms from compliance

Without them I can't do shit. So stop chasing me on where we're at because I've been chasing you on this for two weeks.

This shit here is why I'm the grumpy It guy.

Client: The new page template you sent us looks different on production compared to the other pages that use the same component.

Me: Oh, that's strange since the styling is at the component level. Hmm, let me dig in to it.

Start poking around trying to figure out what I managed to screw up only to find that it looks exactly the same on local and staging. Eventually find another style sheet the client is importing on the production site to change some of the styles.

You know, a change that isn't anywhere to be found in the repo, and no one ever asked for anything to be changed. Their "Dev" decided he would hack in a fix instead of shooting me an email.

Apparently he tried changing the SCSS file but the changes weren't showing up. He changed the minified stylesheet but his changes were overwritten on the next deployment..... #howdoesSASSwork?!

Same client as my last rant so I'm not sure why I'm surprised by this. Oh well, I'll take that hourly rate.

QMS admin: you only finished the code review, you didn't complete it!

Me: opens review clicks complete

QMS: you didn't export the code review comments!

Me: opens code review again. Clicks Export. Attaches *.txt

QMS: you exported the comments in the wrong format, I can't read them

Me: what is the right format?

QMS: SOP document <random alphanumeric> clearly states the format

Me: spends 20 minutes navigating the piece of crap QMS software with no search function folder by folder.

Finds document.

It's 120 pages and 4 years old.

On page 68, I find "template to be implemented"

Reply to QMS, that document doesn't actually give a reference to a template

QMS: Email my line manager "Please teach your staff how to do a code review"

"I need a way to create PDFs from word documents"
"OK, here's Cute PDF, just print to it"
"Great, how does this work with my pdf letterhead?"
"Oh, well that's different, we'll need to create a word template with the letterhead pieces from the PDF. Here you go."
"OK, how do I merge the word documents generated by my fuckmess of a CRM software system?"
"You can copy and paste it, or we can purchase this software for you that should be able to do it"
"Why didn't you install that software first? You guys are useless"

Alright buddy, fuck you too. I'll be sure to automatically assume that even though your initial email is a full, complete request, that there's more behind it and read your mind through the email going forward.

The only thing Dreamweaver should ever be used for is email template design.

So here we go again.
Same "web designer", same me, same website (based on wordpress, completely redone front-end UI, full of ACF to keep their fucking data).

WD: ok, I'll need you to add an information on the project page template in order to show a gallery with slider at the bottom and "film+visuals" at the top if there is a gallery.
Me: ok

1 week later, after like 40 e-mails between us deciding if it was ok or not on DEV server and pushing it to PROD

Me: ok, done
WD: hey, if it's just a film there should be written "FILM" while there's nothing showing, also the gallery must have same height as the film above

Me, internally: why the fuck didn't you fucking tell me before pushing to PROD? are you fucking dumb or something?
Me, via email: ok, i'll check it now...

Worst "hackathon" turned out to be the boss (scrum master type) and a Magento guy (super OCD) working on a tiny tiny adjustment to a email template. They didn't really do anything and expected me to just make it all way better with CSS alone. I built out a robust responsive email in a codepen for them. They acted like they couldn't trust me to be a part of the team because I wasn't contributing - but I wasn't even sure what was happening. Between gathering refreshments and patting themselves on the back... it was hard to see what they had done. The online presentation to the magento people was pretty funny to watch though. If you think you can't have a presentation about nothing - think again. Magento is totally fucked. The word 'hacking' is not really suited to describe 'programming websites/applications quickly' anyway. 'Ninja' and 'hack' should always be considered red flags. 'Magento' should be a triple red flag: Jerk-off Jesus-complex boss, self-centered out of touch programmers, crap product. Watch out!

Motherfucker, do you even review your own code, never mind getting anyone else to do it?

"Hi" randomly added on a new line in the middle of a switch block, a syntax error, as the only change in a file?

Breaking two methods by misunderstanding which database object a variable identifies- but making no other change to those functions? And not adding permissions checks to the new API methods you added in that file?

Overwriting the email template that goes out to users who were added straight to the CRM, by reusing the same file for a template for users that have been invited to an event?

Adding your new fields to the old CRM sync code, again leaving me to figure it out, thereby leaving users' changes likely to be overwritten every morning?

And pushing this to master, supposedly tested, without a heads-up?

How often does your mum need to buy you a new box of crayons? Because these ones are chewed to pieces.

Suck my balls. Or rather don't, you probably don't know you're not meant to use your teeth.

TFW your email template throws a toga party without telling you.

Oh my dear internet,

FUCK THIS FUCKING SHIT
I AM SICK AND TIRED OF IT, WHO BUILT THIS HACKED TOGETHER ORWELLIAN SWAMP PIT?

Fuck the same fucking Envato template on every content page with 70 layers of sidebars, inline ads, popups, cookies and content shifting as if I was playing CATCH UP WITH YOUR FUCKING CONTENT.

FUCK the same fucking annual upselling 'plans' on every 7-day trial overengineered scam app that requires me to sign up for 1 fucking, falsely advertised task where my fucking password generator doesn't even recognize the input as a password field so I have to cmd+, to my FUCKING BABYLONIAN PASSWORD ARCHIVES PROMPTING ME FOR THE MASTER PASSWORD.
Thank god I can at least CREATE A BURNER CREDIT CARD THAT FREEZES ITSELF BECAUSE I CANNOT BE BOTHERED TO UNSUBSCRIBE FROM YOUR FUCKING STEAMING CRAP.

FUCK every fucking step I take being recorded by our CYBERPUNK OVERLORDS REQUIRING ME to sign up for 5 different fucking privacy protection tools' annual plan or duct tape some open source shit onto my browser just for some BASIC PRIVACY WHILE TRYING TO NAVIGATE ALL THE OTHER 5000 annuals plan naval mines like A FUCKING FRENCH SUBMARINE IN 1940 GERMAN WATERS.

FUCK my walled garden scam ecosystem not being compatible with your walled garden scam ecosystem prompting me to reactivate my old SATANIC GOOGLE DON'T BE EVIL ACCOUNT from 2012 sending me on a DANTE ALIGHIERI STYLE ODYSSEY THROUGH THE 9 LAYERS OF PASSWORD RESET QUESTIONS, UNEXPECTED ERROR, 2FA MY PHONE DIED HELL to come out on the other side as a broken man.

Thank GOD I have your useless SUPPORT PAGE to aid with my signup problems that is actually just an FAQ with a hidden EASTER EGG HUNT for your support form CRISP AI BOT THAT IS ALSO 'currently experiencing high demand due to COVID' which is peculiar since that has been 3 years ago, but fortunately for you enabled you to fire ALL YOUR SUPPORT STAFF AND REPLACE IT WITH THIS BANNER.

I might as well just SCRAPE your fucking content, it'd be faster.

And although it is quite funny, FUCK THIS PAGE TOO for having me create another of 10.000 accounts to write this shit, where my browser firmly placed a newly created burner email into the PASSWORD FIELD.

I do not know how we managed to create something that is even more unwieldy than 56k DIAL-UPS, but I know that if this shit continues I'll have to train my own AGI to proudly interact with of all this STUPID SHIT on my behalf or I'll have to move into THE FUCKING MOUNTAINS AND LIVE WITH THE DEER.

Dear ${dev_name}, you have a bug.

So, I recently applied for a graduate position at a company. They will wanted me to complete an online test for them and successful completed it.

I then had the option of choosing a time and date for a phone interview, so I did so.

The day of the phone interview came and went, and no one called. I emailed asking what happened? But the only reply I had back was the same template email I had before. It seems like they're asking me to book another time again, however, there aren't any free slots for now 2 weeks.

I am now quite annoyed with how the process has gone, and now unsure if I should even bother with them. Will they just forget to call again?

I fucking hate how almost every website now requires your email to be able to download a simple document template

Why tha fuck do you need my email for????
just let me download your fucking template

!rant

I learned something new while trouble shooting an email template today.

There was a weird margin at the end of my template and I have no idea where it came from. I inspected elements and found a 1x1 image.

Turns out it's a tracking link being loaded as an image.

Now I get why they call it a tracking pixel. It's literally 1 pixel.

I'm given a simple assignment to update email templates. I tot it would be a breeze.

It turn out SURPRISE! After the updating of template is done. I deploy the code in the development environment.

I tried to access the email template like how the user will see to verify all is good. It turn out i am facing error.

So uhh ok, i went to check the logs to see what the hiccups. It turn out that a table is missing. But this is production code. So my question how the hell did the production environment has the table but dev don't.....

Wtf. Why is using mail templates in nodejs so complicated in comparison to eg Laravel?!?! I have to install 3 packages with 20+ dependencies and setting it up is a hell -.- I'm losing my love for node since I got to know laravel

Today marks the second day of me having to build an email template and I never hated anything more in my life than that. WHY DOES IT HAVE TO BE SO COMPLICATED? WHY CAN'T THEY UPGRADE THEIR STUPID RENDERING ENGINES SO WE CAN USE MORE MODERN METHODS?!? Sorry but I don't want to create an E-Mail and having to pretend its 1995. The table view is so outdated and I'm aware of the fact that some clients support divs but not Outlook (Outlook itself sucks pretty hard but thats another story). I just wanna be able to use grid, flex, etc. to build my template.
I HATE MY LIFE

Fucking hate to explain basic shit to computer illiterate. Usually I don't mind, but right know I working on the project, want to automate one thing I need to do every morning, put two numbers to web page(I will explain details maybe in next rant). So I am only one who fix, buys computers, printer(for some problems I call for other repair man.). Generally speaking working as IT guy. Firm has like 50 computers, some of them has SCADA software. Some computers have Win 7, some win 8 and others win 10, can't upgrade those computers, not enough money(I can deal with this problem). And yes, computer buying is not the fastest, easiest thing too. Because is public firm, I need to do public buying(I don't know how to translate to english), and most of the time wins the lowest price, I am ok with that. But I can't on item specification write I want that model pc or it components. Example: I can't write I want intel processor, however I can write number of cores, frequency. But it's not that bad, usually i have template for all things I buy. One of the worst thing is this, our firm bought new bookkeeping software version, old version was using visual foxpro framework. Good thing I didn't initiate the purchase, because right know I would be jobless, not because I would be fired, but because our senior accountant would drive me crazy. In fact accountants drive me crazy, but I can handle it for now. As I wrote before our form has about 120 workers, major part of workers are old, like my parents age. (I am 28 btw. Mom is 55.). As you all know what happens if you say you work with computers. So our accountants are like 60 years old, got new program, don't know how to work with it, and they ask me how to do certain things. if I don't know how to I ask program's support, every question is like 90 Eur. So in short accountants expect I should know their work and how program works. If I try say something they don't like, they try to make my day hard. Next thing is our billing program. Man that worked before me done some payments import. And when I came everyone expect me to do that. Ok I did that because that people working with billing program would probably fuck it up. And I semi automated that, so I don't mind that much. Sometimes that program fucks up, like it happened yesterday, it send email invoices attachment without filename. Example: people got this attachment ".pdf"(no filename, only extension), And if you save it you need do OPEN WITH command and then select pdf reader or rename file (I don't know what easier). And surprise surprise our firm, customer support redirects all phone calls, emails to me. But I did explain to customer support what to say to people. Still they redirect it to me.
PS: This is my first job after school. I work as part time.
TL;DR Thinking my life, carrier choices. accountants are not the nicest people.

Me: This email template design is simple and is easy to read.

-inserts customers text that looks like they took a shit on their keyboard and somehow hit send-

Me: Oh fuck it looks horrible now :(

Can't save customers from their own wads of shitty text....

Any tips on building an SMS and email template management system?
How to store the templates? How to store multiple versions of templates?
Can't find examples on the web.