the moment you realize you need to plug a GPT chatbot as your support guy... is the moment when you should realize you fucked up your UX

hello, youtube!

My org (of which i'm basically CTO) has this administrative tool that a team uses to combat spam and scams, which is quite the problem for us.. the tool was written like 9 years ago, by my predecessor, very quick & dirty and unaesthetic and without input from those who would use it as far as interface or UX... it got modded a little a few years later by a kind of amateur coder who was at the time on the spam control team, and now there's this new maybe slightly less amateur coder guy on the team who has written this amateur tool that scrapes data off our site and massages it and stores it on his own server and then provides a better interface, or so they say.... this is all because for a couple of years people didnt want to "bother me" with a request to improve our internal tool, they thought I was "too busy" doing other things... so instead this outsider has built this stupid thing that lives on his own personal server and so now we have these problems to do with performance, security, privacy for user info, etc etc... someone please shoot me....