If Operating Systems Ran The Airlines

UNIX Airways
Everyone brings one piece of the plane along when they come to the airport. They all go out on the runway and put the plane together piece by piece, arguing non-stop about what kind of plane they are supposed to be building.

Air DOS

Everybody pushes the airplane until it glides, then they jump on and let the plane coast until it hits the ground again. Then they push again, jump on again, and so on ...

Mac Airlines

All the stewards, captains, baggage handlers, and ticket agents look and act exactly the same. Every time you ask questions about details, you are gently but firmly told that you don't need to know, don't want to know, and everything will be done for you without your ever having to know, so just shut up.

Windows Air

The terminal is pretty and colorful, with friendly stewards, easy baggage check and boarding, and a smooth take-off. After about 10 minutes in the air, the plane explodes with no warning whatsoever.

Windows NT Air

Just like Windows Air, but costs more, uses much bigger planes, and takes out all the other aircraft within a 40-mile radius when it explodes.

Linux Air

Disgruntled employees of all the other OS airlines decide to start their own airline. They build the planes, ticket counters, and pave the runways themselves. They charge a small fee to cover the cost of printing the ticket, but you can also download and print the ticket yourself. When you board the plane, you are given a seat, four bolts, a wrench and a copy of the Seat-HOWTO.html. Once settled, the fully adjustable seat is very comfortable, the plane leaves and arrives on time without a single problem, the in-flight meal is wonderful. You try to tell customers of the other airlines about the great trip, but all they can say is, "You had to do what with the seat?"

This is so fucking, fucking annoying.

Client (through ticket system): here's new nameservers my domain has to use, please enter them thank you!"
Me: you can easily do that yourself! *gives link to extremely fucking easy click-done tutorial*
Client: oh but I'm not technical, could you please do it anyways?

HAVE YOU EVEN FUCKING LOOKED AT THE LINK?!

THIS SHIT HAPPENS EVERY GODDAMN DAY.

There's one kind of ticket I fucking love. Wait, YOU LOVE TICKETS?! No, except for one.

Tickets where people ask us to restore backups.

Why do I love them?

Because the only fucking thing I need to do is reply with a link to a helpdesk item on our website because backups aren't something within our support range because it's easy for customers to do.

So whenever a ticket about restoring a backup comes in, it's as easy as opening the ticket, pasting the link with "I'd like to refer you to the following resource: " and pressing fucking "reply"

😄

Yesterday's (scheduled and adhoc) meetings:
10:30-11:00
11:00-11:30
12:30-1:30 (adhoc)
1:30-2:30
4:30-5:00
6:00-6:20 (adhoc)

Today's (scheduled) meetings:
9:30-10:00
11:00-12:00
12:30-1:15
1:30-2:30

Tomorrow's meetings include a 1:1 with my boss who will invariably ask why I'm not done on this "should take a week" project that I've had for a week, despite that he just unblocked me on yesterday morning, and I've had nothing but meetings since...

Fucking hell.
They fill my day with shit spaced out just enough to waste practically my entire freaking day so I can't get anything done, conveniently forget this, and then have the audacity to yell at me for not finishing my tickets. Of course I didn't finish! You all were too busy blabbing at me every day for the past fucking week! (Oh, and do they listen if I have something to say? Of course they fucking don't.)

Also, as a secondary rant, the product douchebag files tickets (usually complex as hell tickets worded to appear trivial) with enough missing information to make missing large sections of them easy. If I ask him for clarification, he tells me to read the ticket, and if I insist, he gets all exasperated and quickly zooms through the site faster than I can follow, shows maybe half of what's in the ticket, and asks why I don't know how to do any of this yet. After I finish his shit ticket (and true to his douchebag nature) he blames me for missing several of those pieces he never outlined or showed, and insists that I obviously don't test anything. And because that's clearly not douchey enough, the fucking sack of shit also goes behind my back and trashtalks me to my coworkers, tells them he can't trust me to do a simple fucking thing, and that he's given up on me.

What the FUCK is wrong with these people?

@Root has a code review.

CR comment: “Why would you do it this way? It’s awful. Clean it up!”

Totally fair. I had copied the legendary dev’s code, and it was ick. Cleaning it was easy and enjoyable. I cleaned the source, too.

CR comment: “Why would you touch this? It’s outside the scope of the ticket. You could get it working without changing all this.”

Revert…

CR comment: “The interfaces don’t match. Now it’s confusing, and that makes it harder to maintain.”

🤦🏻‍♀️

Them: Root, you take too long to get tickets out. You only have a few simple ones. You really need to rebuild your reputation.

Also them: Hey, could you revisit this ticket? Could you help ____ with this other ticket? Hey Root, how do you do this? Root, someone had a suggestion on one of your tickets; could you implement that by EoD? Hey Root, i didn't read your ticket notes; how do you test it? Hey, could you revisit this ticket for the fourth time and remove some whitespace? Hey Root, someone has non-blocking code review comments you need to address before we can release the ticket. Hey Root, we want to expand that ticket scope by 5-6 times; still labeled a trivial feature though.

Also them: Super easy ticket for you. Make sure you talk with teams A, B, C, D, E and get their input on the ticket, talk with ____ and ____ and ____ about it, find a solution that makes them all happy and solves the problem too, then be sure to demo it with everyone afterward. Super easy; shouldn't take you more than a couple days. Oh, and half of them are on vacation.

Also them: Hey, that high-priority ticket you finished months ago that we ignored? Yeah, you need to rewrite it by tomorrow. Also, you need to demo it with our guy in India, who's also on vacation. Yes, tomorrow is the last day. (The next day:) You rewrote it, but weren't able to schedule the demo? Now you've missed the release! It's even later! This reflects very poorly on you.

Also them: Perfect is the enemy of good; be more like the seniors who release partially-broken code quickly.

Also them: Here's an non-trivial extreme edgecase you might not have covered. Oh, it would have taken too much time and that's why you didn't do it? Jeez, how can you release such incomplete code?

Also them: Yeah, that ticket sat in code review for five months because we didn't know it was high-priority, despite you telling us. It's still kinda your fault, though.

Also them: You need to analyze traffic data to find patterns and figure out why this problem is happening. I know you pushed the fix for it 8 months ago, and I said it was really solid, but the code is too complex so I won't release it. Yeah I know it's just a debounce with status polling and retrying. Too complex for me to understand. Figure out what the problem is, see if another company has this same problem, and how they fixed it.

-------------

Yep. I'm so terrible for not getting these tickets out, like wow. Worst dev ever. Much shame.

LF work, PST.

Hey @Root! I know you won't have time to finish Ticket A before holiday vacation, so work on Ticket B instead.

I finished Ticket A in time. except for converting/fixing some horrible spaghetti monstrosity. More or less: "we overwrote this gem's middleware and now it calls back into our codebase under specific circumstances, and then calls the gem again, which calls the middleware again." Wtf? It's an atrocity against rationality.

The second day after vacation:

Hey @Root, drop Ticket B and work on Ticket C instead. Can you knock this out quick, like before friday? ... Uh, sure. It looks easy.

Ticket C was not easy. Ticket C was a frontend CSS job to add a print button, and for unknown reasons, none of the styles apply during printing. The only code involved is adding a button with a single line of javascript: `window.print()`, so why give it to the chick who hasn't been given a frontend ticket in over a year? Why not give it to the frontend guy who does this all day every day? Because "do it anyway," that's why.

And in somewhere between 13 (now 5) minutes and two hours from now, I'm going to have a 1:1 with my boss to discuss the week. Having finished almost all of Ticket A won't matter because it's not a "recent priority" -- despite it being a priority before, and a lot of work. I've made no progress on Ticket B due to interruptions (and a total and complete lack of caring because I'm burned out and quite literally can no longer care), and no progress on ticket C because... it's all horribly broken and therefore not quick. I assigned it to Mr. Frontend, which I'll probably get chewed out for.

So, my 1:1 with bossmang today is going to be awful. And the worst part of all: I'm out of rum! Which means sobriety in the face of adversity! :<

but like, wtf. Just give me a ticket and let me work on it until it's done. Stop changing the damn priorities every other freaking day!

!!rant
!!ANGER

Micromanager: "Hey, Root!

Since you're back, and still not feeling well, we have an easy ticket for you: Rewrite the slack integration gem! Oh, you don't have to re-implement all of it, just make sure it all works the same way it does now. That bitch you worked with once over a year ago who kept throwing you under the bus to management and stealing credit for your work? Yeah, she wrote the original code like four years ago. It's perfect, so don't touch it. but she can fill you in on all the details you need and get you up to speed on how to test it.

But yep! It should be simple. and I just knew you would love this ticket, so I saved it just for you. Nice and quick, too, to get you an easy win.

You know, since you have to repair your reputation with product. and management. and the execs. and the rest of the team. and me. Yeah, product doesn't trust you so they don't want to give you any tickets. They just can't trust you to get them out and have them work. So you have a lot of hard work to do."

Spoiler: The bus-thrower wasn't much help. (Surprise.)
Spoiler: The ticket was already in my backlog -- one of a grand total of two tickets.
Spoiler: I don't find the ticket fun. Maybe if I was to write the entire implementation with a nice DSL? but no, "don't touch the perfect code." Fuck you.
Spoiler: It isn't going to be nice or quick. But, she (micromanager) is looking to lose me, so that really is an easy win. for her.

And. just. argh. fuck you. i've been exhausted and dying for well over a year, but you've kept ignoring that (and still are, despite me providing goddamn legal forms from fucking doctors stating it in plain fucking english, which you also fucking ignore), and you just keep piling on the work and demanding the ridiculous of me despite it. Yeah I can pull it off sometimes. No, I really shouldn't, and I'm surprised I can. (also, "Time off? What, and lower your productivity even more? ____ doesn't even take vacations. And how are you doing on that ticket?") And no, none of my tickets have ever had any fucking problems. Not even when there are upstream service outages. Not. a. single. fucking. one. Ever. And the only things I've ever missed were things that bloody product never put in the fucking ticket, so fuck you with your "repair your reputation" bullshit.

god, i fuckiNG HATE THESESTUPOID ANWETLJAF SAJEWTKW BITCHFACEDUCKFUCKERS

Why the FUCK am I still fucking working here?
Right, because I've been burned out and dying so much I can't pass a fucking interview so I can fucking leave.

jasdkl;fk

ugh. Anyway. If you ever find yourself starting work at a Cali fintech company whose internal mascot is a very fine duck? Just run. I absolutely guarantee you will be miserable.

Root encounters HR at her new job.

So, I left my job a few weeks ago. I was pretty sad about it, so I didn't want to write anything about it. It was a great place to work, with great managers, decent coworkers, and interesting work. I also had free reign over how I built things, what to improve, etc. Within about four months, I authored over half of the total commits on their backend repo, added a testing suite with 90% coverage, significantly improved the security (more accurately: added security), etc. but I got a job offer that allowed me to work remotely, and make well over six figures (usd). I couldn't turn it down, even though I wanted to. So, I left. I'm still genuinely sad about that. I had emotions and everything. 🙁 I stayed on long enough to finish the last of the features for their new product launch, and make sure everything was stable. I'm welcome back whenever, though they don't want to have remote employees, and I want to move, so. that's probably not going to happen. sigh.

Anyway, I started my new job this week. Rented an office (read: professional closet) and everything! It's been veritable mountains of HR paperwork so far. That's all I've done besides some accounts setup. I've seriously only worked on and completed one ticket so far in two and a half days, and I still have six documents/contracts to sign! (and benefits; that'll probably take my weekend.)

But getting an I9 thing notarized? Apparently I only have three days before I'm legally unemployable by them or something, idk. HR made it sound ridiculously dire and important, and reminded me like five or more times. I figured it was just some notary service; that takes like 10 minutes, right? So I put it off until my second day so I didn't have to disappear in the middle of my first day. Anyway, I called a bunch of notary services on day 2, and apparently only like 5% of them both do notary services this time of year and aren't booked full. And of those, probably another 5% will notarize I9 documents.. No idea why it's rare, but whatever, I'm not a notary.

The HR lady assured me that I didn't need any special documents; I should just go there, present my IDs, and the notary will provide or draft documents for everything else. Totally doesn't sound right, but fine; I'm not a notary nor will I ever work in HR, so I'm not very knowledgeable about this. So, against my better judgement I decided to just go anyway. I called around and finally found a place that wasn't closed, busy, or refusing, and drove over there. Waited. Waited. Waited. Notary lady was super slow in every single action. (I should mention that it's now 10am, and I have a meeting with the Senior VP of Engineering [a stern, stubborn old goat who enjoys making people feel inadequate] at 12:30pm.) The notary lady looks like she's an npc updating in slow motion (maybe at 0.25x speed?) and can't seem to understand what I need. Eventually, she tells me exactly what I had assumed: if there's no document, she can't notarize said document, and she doesn't have an I9 for the company I'm trying to work for. (like, duh.) So I thank her for proving the flow of time is variable, which she ignores in slow motion, and drive back home. It's now about 11.

I message the same HR lady, and the useless wench gawks in surprise and says she's never heard of that ridiculous request before. It took prodding to get her to respond every time, but after some (very slow) back and forth, she says she wants to call the notary personally and ask what they need. I waited around for another response that never came, and eventually just drove to the notary place again to have them notarize the required ID documents. That plus my chat history with HR should be enough to show that I bloody well tried, and HR just shit the bed instead. I finally got them notarized at like 12:10, and totally broke the speed limit the entire way to the office, found the last remaining parking spot, and made it to my office just in time for the meeting. seriously, less than two minutes to spare. Meeting was interesting (mostly about security), but totally made me facepalm, shout "Seriously!? What the hell are you thinking!?" and make slapping motions at some of the people talking. I will probably rant about that next.

But anyway, I'm willing to bet that the useless wench won't get back to me before the notary closes, if at all, and will somehow try to blame it completely on me if I bring it up again. Passive aggressive bitch. She's probably thinking: "If I don't help her with these mandatory legal processes, it'll be her fault she didn't get them done in time. I mean, they're so easy! She's just doing it wrong." I fucking hate HR.

micromanager: "Quick and easy win! Please have this done in 2-3 days to start repairing your reputation"

ticket: "Scrap this gem, and implement your own external service wrapper using the new and vastly different Slack API!"

slack: "New API? Give me bearer tokens! Don't use that legacy url crap, wth"

prev dev: "Yeah idk what a bearer token is. Have the same url instead, and try writing it down so you don't forget it?"

Slack admin: "I can't give you access to the slack integration test app, even though it's for exactly this and three others have access already, including your (micro)manager."

Slack: "You can also <a>create a new slack app</a>!" -- link logs me into slack chat instead. After searching and finding a link elsewhere: doesn't let me.

Slack admin: "You want a new test slack app instead? Sure, build it the same as before so it isn't abuseable. No? Okay, plan a presentation for it and bring security along for a meeting on Friday and I'll think about it. I'm in some planning meetings until then."

asdfjkagel.

This job is endless delays, plus getting yelled at over the endless delays.

At least I can start on the code while I wait. Can't test anything for at least a week, though. =/

Ticket: Add <feature> to <thing>. It works in <other things> so just copy it over. Easy.

Thing: tangled, over-complicated mess.
Feature: tangled and broken, and winds much too deep to refactor. Gets an almost-right answer by doing lots of things that shouldn't work but somehow manage to.

I write a quick patch that avoids the decent into madness and duplicates the broken behavior in a simple way for consistency and ease of fixing later. I inform my boss of my findings and push the code.

He gets angry and mildly chews me out for it. During the code review, he calls my patch naive, and says the original feature is obviously not broken or convoluted. During the course of proving me wrong, he has trouble following it, and eventually finds out that it really is broken -- and refuses to admit i was right about any of it. I'm still in trouble for taking too long, doing it naively, and not doing it correctly.

He schedules a meeting with product to see if we should do it correctly. He tells product to say no. Product says no. He then tells me to duplicate the broken behavior. ... which I already did.

At this point I'm in trouble for:
1) Taking too long copying a simple feature over.
2) Showing said feature is not simple, but convoluted and broken.
3) Reimplementing the broken feature in a simpler way.
4) Not making my new implementation correct despite it not working anywhere else, and despite how that would be inconsistent.

Did everything right, still in the wrong.

Also, they decided I'm not allowed to fix the original, that it should stay broken, and that I should make sure it's broken here, too.

You just have to admire the sound reasoning and mutual respect on display. Best in class.

Story time:
Yesterday I wanted to go to the theater with my girlfriend. It was her idea because as a student you can get reduced tickets for the play, but only via the online store exactely two hours before the play starts. We had already tried two weeks before but with no success. So this time I said i want to be on my pc with a proper browser and not a mobile version like last time. So we are sitting at home me in front of their website on one screen and with a clock on the other screen. Two minutes realy i hit refresh and I get a selection for the reduced tickets, nice.

You would think.

After selecting the amount. ERROR: Can not get your tickets. I was like fuck they are already sold out because it's a popular play. But hey let's try again. I got one ticket but not the second one, okay strange lets try again, same ERROR again. WHAT the FUCK, no feedback what so ever. My girlfriend had then the idea that they maybe restricted the amount for reduced tickets to one (does not state this explicitly but hey lets give it a shot). Use second browser select one ticket. ERROR can not get you the amount of seats. Rage level near to a 1000 why did it work two minutes before but not anymore. Trying around for five more minutes finally got the second ticket.

Now the real fun begins.

Proceeding to checkout should not be that hard you would think, but you need to be registered for that. Okay so let's do that. The salutation is not required neither is the address for the tickets but you need to have a company name??!!!!! The fuck?? I am not self employed and neither are a most other people around here so why is this field mandatory? Beeing a little under stress I decided to found the "asdf" company with my girlfriend.

Now one would think checking out is easy. Not so fast.

After accepting the terms of service another ERROR, unable to accept your data. What data? I did not input anything new? Where does this come from? Ok never mind I am going to pay with credid card that must work!
ERROR: Internal paymentservice initialization failure! Sorry what? I thought maybe I was to long idle in this browser and they do not reserve the tickets for so long (which would be no surprise to me at this point). Let's try again. Nope same error.

Now my rage level was really over 9000 but we really wanted to go so I decided to call the customer SUPPORT. Or better to say I had a answering maching telling me for ten minutes how sorry they are that this takes so long, yeah you bet. Then and this is now really great: the support guy asks me: "What error do you see? Internal paymentservice initialization failure?" I was like, okay he knows this so they need to know how to handle it. FUCK NO. "Sorry I can't help you. This is our payment system maybe they (IT) are doing some maintenance I can't halp you. Call the theater directly good day." Sorry what just happened, you fuckers are the vendors for the tickets for nearly all big events around here and the theater explicitly states to call you for tickets but you can not help me? Like hell.

This process took 25 very frustrating minutes and I was really angry and wanted to quit, then I saw that there is also a paypal option which I had not tried. With very little hope i selected everything for the payment, registered with paypal and they told me I already had an account. So reactivated this five year old account payed with all the mobile passwords and tans to finally, after 30 fucking minutes, get a pdf file for a ticket. Repeated the last step for the second ticket and with some time left to get there we were off.

I'm extremely lucky I'm not violent person. What happened today for some reason just completely pissed me off. I'm not sure why it got under my skin so much, but I feel completely disrespected.

I went to our marketing person's office to discuss a basic requirement for our api. Very simply, we have a lot of old shitty date that doesn't have a lot of fields filled out (worse yet, some are simply bogus values like crazy random dates and whatnot).

She put in a ticket claiming our most recent change started changed the creation dates to be empty. Easy enough to disprove, because the marketing software we have shows a records of all the edits for each contact, and if it came from our api it'll be labeled as "Web API". So of course I check the example contacts she give us, and there's no history of changes, meaning they never had the date to begin with (which is correct, as until now we didn't track creation date WHICH IS NOT MY DECISION. So dude 10 years ago probably made that decision).

So I start asking what exactly we're using it for. She does an absolutely horrible job of describing it and keeps telling me "no you absolutely have to be able to do all this, it's our requirements". By "this" she wants me to magically give all these contacts correct creation dates after the fact.

Eventually she gets the whole campaign idea out and I point, politely, that they're probably violating GDPR. She starts yelling saying her and her boss have been doing marketing for years and they know what they're doing. So I (less politely this time) said that's fine, I just want to talk with her boss to make sure he understands he's in the grey area and that if I'm the one building this, I'm kind of liable as well.

She clearly didn't like that, but I thought whatever, let's just agree on some requirements and I'll pass it on to my boss (who genuinely shits on her every single day and is constantly saying she never knows what she's doing).

So I go back , do some work. A little later I have to go print something off which is next to her office. Her door is shut, but I can hear her from down the hall yelling at someone about the conversation we just had. She actually starts mocking me. Doing the "stupid person" voice. This goes on for longer than our conversation.

Like I said, I know I'm right and she's just venting because she doesn't want to admit she's made a mistake. But for some reason it just completely broke me. I'm new but up until this point everyone had been pretty open about how they feel about me and my co-worker. But she just didn't need to go that bloody far.

Ticket: Allow merchants to customize how their Wallet Passes look! It’ll be super easy, just add these nine merchant-modifiable strings (they support vars) and use their contents for text instead of what we use now. Simple!

Reality: There need to be 24 strings, there are some rules I can’t convey to the merchant (because the system literally does not include instructions, only a name and a textbox), the code to generate the wallet pass is inefficient, uncommented, branching spaghetti that I’ll need to rewrite (it seriously generates every possible field, and then only uses the ones it needs), the specs are so much worse, and half the default values they want aren’t even possible. As in, I don’t know if it’s a car loan, let alone the exact make and model of the bloody thing.

And no, sorry, we have no way of knowing what their fucking “vertical” is, either, so we can’t display that. Fucking sales.

Asdhkjfsjfads

WHY MUST EVERYTHING SUCK

When managers look at my code, it’s shit, it’s over complicated, it’s overly difficult to read, it took too long, it’s too much for a simple ticket, i handled too many edge cases, we’ll never need most of it, why did I bother making it extensible when it’ll never need to change, how dare I use “unless”, why did I bother writing all these comments, why did I update the documentation that nobody reads because it’s outdated, etc. They say I should be more like the legendary devs and push janky code quickly, and complain that I don’t have any flops (problems in prod) like those are a good thing.

When my coworkers look at my code, they say it’s clean, amazingly easy to read, a monster feature that’s somehow still a joy to review and work on, it makes their lives easier, that it does exactly what it should in all cases, that they learned something from reading it, and thank me for the comments and documentation. And marvel that I finished it so well in so little time.

Am I bragging? Not intentionally; I’ve heard these things repeatedly since I started here, and the contrast between the above is so stark.

In reality, the managers are just idiots who were promoted far above their competence, and make everything worse. (Gee, who woulda thought?) It’s just so frustrating.

Highlights from my week:

Prod access: Needed it for my last four tickets; just got it approved this week. No longer need it (urgently, anyway). During setup, sysops didn’t sync accounts, and didn’t know how. Left me to figure out the urls on my own. MFA not working.

Work phone: Discovered its MFA is tied to another coworker’s prod credentials. Security just made it work for both instead of fixing it.

My merchant communication ticket: I discovered sysops typo’d my cronjob so my feature hasn’t run since its release, and therefore never alerted merchants. They didn’t want to fix it outside of a standard release. Some yelling convinced them to do it anyway.

AWS ticket: wow I seriously don’t give a crap. Most boring ticket I have ever worked on. Also, the AWS guy said the project might not even be possible, so. Weee, great use of my time.

“Tiny, easy-peasy ticket”: Sounds easy (change a link based on record type). Impossible to test locally, or even view; requires environments I can’t access or deploy to. Specs don’t cover the record type, nor support creating them. Found and patched it anyway.

Completed work: Four of my tickets (two high-priority) have been sitting in code review for over a month now.

Prod release: Release team #2 didn’t release and didn’t bother telling anyone; Release team #1 tried releasing tickets that relied upon it. Good times were had.

QA: Begs for service status page; VP of engineering scoffs at it and says its practically impossible to build. I volunteered. QA cheered; VP ignored me.

Retro: Oops! Scrum master didn’t show up.

Coworker demo: dogshit code that works 1 out of 15 times; didn’t consider UX or user preferences. Today is code-freeze too, so it’s getting released like this. (Feature is using an AI service to rearrange menu options by usage and time of day…)

Micromanager response: “The UX doesn’t matter; our consumers want AI-driven models, and we can say we have delivered on that. It works, and that’s what matters. Good job on delivering!”

Yep.
So, how’s your week going?

Started work: 9:30am
Finished work: 9:30pm

Finally finished my "basically done" ticket from two days ago, though I'm still not sure if it's behaving correctly. It deals with the Apple wallet and iPhone notifications, and all I have is an emulator, so. 😕 Things work as expected maybe half the time? and idfk why. I'm going to leave the actual testing to QA since they have actual iPhones and it'll run on staging on actual servers with actual connectivity and actual pushes, so maybe then things will actually make sense. Until then? So done.

Started drinking: 9:30pm
Finished drinking: TBD

<media lyrics="I don't know what the fuck just happened but I don't really care, imma get the fuck up outta here. Fuck this shit i'm out" />

Storytime!

I got a ticket near the end of the day, asking to install a printer on a computer. The branch in question was in a different time zone (I'm in US-Pacific [GMT-07] and the computer was in US-Eastern [GMT-04]). I figured I wouldn't worry about it; after all, I had other tickets to work on that were much higher priority.

The next day I come into work and immediately get a message from one of my East Coast coworkers, telling me that this branch is calling and asking how the printer is coming. I told him to tell them I would call them a bit later. I do a couple of easy jobs and then begrudgingly call the branch. I listen to the phone tree that they have (which requires two button presses instead of one in order to speak with someone) and finally get in contact with a person... only to have the call disconnect.

I call back and ask for the person who called in the ticket and then followed up, who had apparently gone to lunch. I informed the person that I was just going to install the printer and it would be good to go. This would be fine... up until she mentioned she needed scanning functionality.

Now I wasn't sure if the driver we have in AD is set up with the scan functionality, so I said okay, but that meant I would have to get the driver from the website. The connection to our branches are about 1Mbps, so even downloading Java updates (60-ish MB) take about 5-10 minutes on a good day. The file for this printer was about 700MB (thanks HP). So I went and did other stuff while that downloaded.

I come back after it finished and started the install process. Right away it asks to re-seat the USB cable. So I call the branch. The call disconnects. I call again. It disconnects. I call one more time, and finally get the person who called the ticket in. I instruct him to re-seat the cable. He does. The driver starts doing its thing. I tell him I'll call back if I run into any issues and we hang up.

The driver goes through the install process for about 20 minutes, stops at 99%, then fails. I want to restart the computer, just in case there's a conflict somewhere, but that would require calling the store again, so I put it off.

About an hour later I get a message from another East Coast coworker, telling me the branch is calling about the printer again. I was in the middle of another call and said I would call back later. I do. It disconnects. I call again, and get the person who called the ticket in again. I tell him I want to restart the computer, but wasn't sure if it was okay. He checks with the people using it, who says it's okay, so I reboot. I hang up.

Once the computer comes back up I start the install process again. It asks to re-seat the cable. Fuck. I don't want to call the store again, so I open notepad and say "Please take out the printer's USB connection from the back of the computer."

Three. Fucking. People. Saw it. They moved the window and one even tried to close it, but they didn't re-seat the cable. I opened another window, telling them to call me at my number. They didn't. I called them. Got disconnected. I called them again, finally got someone, told them to re-seat the printer cable again. They do, thank god.

I say thank you and hang up. Continue the installer. It stops at 99% again and fails. I reboot the computer; screw it, I'm just going to install the driver from Active Directory. Check Devices and Printers. It's installed successfully. Hallelujah!

I get the printer set up for the various programs they use and print a test page. I call them one last time; their phone system sounding like they were connected via an underwater line connected by tin cans. I get someone.

$me: Hi, I want to know if the printer has printed something.

$them (garbled): -et me shee... yesh, it -rint-d a *beezelborp*.

$me: Perfect, I'm going to close this ticket! Thanks, goodbye! *hangs up*

tl;dr - I hate printers

A back-end developer at my company thinks CSS is easy, tries to fix some styling by himself without consulting front-end developers and messes up the styling of multiple web apps that rely on those styles. The next Jira ticket related to fixing those styles is, of course, assigned to me (with the highest priority)...

FML

Today I told 3 devs that they either get their shit together or they can pack their things and look for a job.

I can get easily pissed, but it's rather rare for me to get to that point easily.

Now my dear friends, can you guess what they did?

I give you a hint...

They made a test suite validating a network library.

So we have roughly 200 plus lovely splitted tests, neatly put in a directory structure - lovely organization.

(I might have written in the ticket that as a requirement... Cause I know my lil hellspawns)

But as I started looking at some tests, there was always something missing...

Network library...

So we needed to create an endpoint... And handle of course the tests communication with the endpoint *somewhere*.

I'd guess you know already what these mofos did...

Yeah. We have one class.... That handles all tests endpoints... Via different methods... Plus additional methods like utility functions....

The ticket was easy they said.

Me chewing their heads off was easy too.

Jesus Christ, I really doubt sometimes that some devs are able to go to a toilet.

Maybe thats the reason some wear baggy pants - easier to hide the pampers.

*rolls eyes*

Not as much of a rant as a share of my exasperation you might breathe a bit more heavily out your nose at.

My work has dealt out new laptops to devs. Such shiny, very wow. They're also famously easy to use.
.
.
.
My arse.
.
.
.
I got the laptop, transferred the necessary files and settings over, then got to work. Delivered ticket i, delivered ticket j, delivered the tests (tests first *cough*) then delivered Mr Bullet to Mr Foot.

Day 4 of using the temporary passwords support gave me I thought it was time to get with department policy and change my myriad passwords to a single one. Maybe it's not as secure but oh hell, would having a single sign-on have saved me from this.

I went for my new machine's password first because why not? It's the one I'll use the most, and I definitely won't forget it. I didn't. (I didn't.) I plopped in my memorable password, including special characters, caps, and numbers, again (carefully typed) in the second password field, then nearly confirmed. Curiosity, you bastard.

There's a key icon by the password field and I still had milk teeth left to chew any and all new features with.
Naturally I click on it. I'm greeted by a window showing me a password generating tool. So many features, options for choosing length, character types, and tons of others but thinking back on it, I only remember those two. I had a cheeky peek at the different passwords generated by it, including playing with the length slider. My curiosity sated, I closed that window and confirmed that my password was in.

You probably know where this is going. I say probably to give room for those of you like me who certifiably. did. not.

Time to test my new password.
*Smacks the power button to log off*
Time to put it in (ooer)
*Smacks in the password*
I N C O R R E C T L O G I N D E T A I L S.

Whoops, typo probably.
Do it again.
I N C O R R E C T L O G I N D E T A I L S.

No u.
Try again.
I N C O R R E C T L O G I N D E T A I L S.

Try my previous password.
Well, SUCCESS... but actually, no.

Tried the previous previous password.
T O O M A N Y A T T E M P T S

Ahh fuck, I can't believe I've done this, but going to support is for pussies. I'll put this by the rest of the fire, I can work on my old laptop.

Day starts getting late, gotta go swimming soonish. Should probably solve the problem. Cue a whole 40 minutes trying my 15 or so different passwords and their permutations because oh heck I hope it's one of them.
I talk to a colleague because by now the "days since last incident" counter has been reset.

"Hello there Ryan, would you kindly go on a voyage with me that I may retrace my steps and perhaps discover the source of this mystery?"

"A man chooses, a slave obeys. I choose... lmao ye sure m8, but I'm driving"

We went straight for the password generator, then the length slider, because who doesn't love sliding a slidey boi. Soon as we moved it my upside down frown turned back around. Down in the 'new password' and the 'confirm new password' IT WAS FUCKING AUTOCOMPLETING. The slidey boi was changing the number of asterisks in both bars as we moved it. Mystery solved, password generator arrested, shit's still fucked.

Bite the bullet, call support.
"Hi, I need my password resetting. I dun goofed"
*details tech support needs*
*It can be sorted but the tech is ages away*
Gotta be punctual for swimming, got two whole lengths to do and a sauna to sit in.
"I'm off soon, can it happen tomorrow?"
"Yeah no problem someone will be down in the morning."

Next day. Friday. 3 hours later, still no contact. Go to support room myself.
The guy really tries, goes through everything he can, gets informed that he needs a code from Derek. Where's Derek? Ah shet. He's on holiday.

There goes my weekend (looong weekend, bank holiday plus day flexi-time) where I could have shown off to my girlfriend the quality at which this laptop can play all our favourite animé, and probably get remind by her that my personal laptop has an i2350u with integrated graphics.

TODAY. (Part is unrelated, but still, ugh.)
Go to work. Ten minutes away realise I forgot my door pass.
Bollocks.
Go get a temporary pass (of shame).
Go to clock in. My fob was with my REAL pass.
What the wank.
Get to my desk, nobody notices my shame. I'm thirsty. I'll have the bottle from my drawer. But wait, what's this? No key that usually lives with my pass? Can't even unlock it?
No thanks.

Support might be able to cheer me up. Support is now for manly men too.
*Knock knock*
"Me again"
"Yeah give it here, I've got the code"
He fixes it, I reset my pass, sensibly change my other passwords.
Or I would, if the internet would work.

It connects, but no traffic? Ryan from earlier helps, we solve it after a while.

My passwords are now sorted, machine is okay, crisis resolved.

*THE END*

If you skipped the whole thing and were expecting a tl;dr, you just lost the game.

Otherwise, I absolve you of having lost the game.

Exactly at the char limit

So f*king stressed out!

3 weeks passed at new job and I still feel like I don't know what I'm doing. My PRs got tons of comments and I still can't finish a tiny ticket that should be very easy but it's in a stack that I have almost 0 knowledge about. I feel so incompetent and afraid that I won't pass the probation. 😥

The stress hit so hard that I can't eat, feeling nausea every morning and can't sleep well at all. I question myself if I'm too stupid to be a developer, should I just give up?

😭😰😱😥😵

Argh this is so bad!

How can I make my manager understand that performance should not be measured by how many tickets we have resolved?

If the ticket is an easy one then sure 1-2 days is enough, but for some complicated shit or dealing with models that I have never touched before, I am gonna need several days just to understand the requirement.

For some fucked up reason, our story point is in hours, instead of days. So when we say 24 hours, then it's only 3 days.

Another fucked up reason is that my colleagues doesn't seem to mind. I am the most vocal one objecting when got assigned too many tickets. They just joke around and seem to accept it.

FYI, I am just 6 months in and bouncing between 3 projects.
Am I just too lazy or slow?
In my previous company, the devs seemed to be pretty chill, and the project manager only complained when an issue has been dragging on for weeks.

TL;DR

Got Salesforce customised by an external company, took over the code and wanted to cry.

So my company decided to get a new crm for sales with contract generation and a whole lot of fluff. Specs included an easy to implement API to connect to our in-house software and an easy to adjust contract Wizard.

After month of checking various companies the CEO finally settled on...
Drumroll
The cheapest German based company.
Turns out the only part that is based in Germany is the sales department, development is based in Poland which made for interesting times during implementation because of the language barrier that comes with non native english speakers.

We as in our development department for told that we wouldn't need to worry about the solution because it would all be developed and maintained by the new company. As we are fairly small that was more then welcome.

Fast forward to integration day. No docs for the API available, contract Wizard is hardcoded, bunch of errors and inconsistencies. Get tickets for them.
Ok we can deal with this. Just tell the ticket writer he needs to address the problems with the external. Yep, doesn't work. External fixes bugs and introduces then elsewhere.
Fml. Ok I'll take a look into the code. Ugh, Java, I hate that shit but at least I don't need to worry about all the fluff, just the code, so it's ok.
No repository present, code is developed in the Dev environment and pushed to prod. Ugly but works. Code comes with a lot of functions but only one real class called "CommonUtilities" ... even the web API is defined in there. Meanwhile my colleague throws out the need for the API because we will just directly tie to SOQL. I'll let's check what's going on here, nice you reused Lead/Account/Contact for the branch offices of companies as well...
Is not like Salesforce has a bunch of logic tied to these objects...
Nice the required implementation of an automatic holiday import is not even there, just a custom object populated with this year's data...

Tell CEO how badly all of this was handled. Nice note this dumpster fire is our new in-house project because CEO cancelled the contract with the external.

Ok we can deal with this, let's set up a repo, define the CI/CD and get the extensions for vscode. Nice now this all makes sense. Fix all bugs and reimplement the contract Wizard using custom objects that sales can change so the contract is actually easily customizable by a non dev. Implement branches as their own object to avoid opportunities, triggers and the likes to be executed for them.
Took a whole day. Why did these 2000 lines of code that was shipped to us take 3 month to implement?

Lesson learned: never trust an external to just do a good job.
New rule implemented by company to always have a Dev check in regular intervals on projects handled by externals for standards and overall logic

10k down the drain for what amounted to 2 weeks tops (one dev) if we had handled the implementation of Salesforce and all the requirements in-house

Why do CEOs and higher ups always think development is just some easy quick thing you can spit out in a week? {
"I need a web app that can do X and I want to sell it to make more money!"
} or {
"I want something that can automate this thing here and then I can re-sell it!"
}

Usually, the project is something that already exists and has taken a whole team years to iron out and perfect and to compete with it would be insane or it exists and it's actually FOSS. We're a small MSP, we don't have the resources to make big ticket SELLABLE software.

Wish me luck. Looks like the feature I am developing is going to be late because QA doesn't feel like following the estimates we agreed on. We already identified that development was going to be the longest part of this whole effort and that QA was going to be relatively easy, but but no. Because this is the day we have to be "code complete", they don't want to test a relatively simple feature. In fact we had to talk them into even starting testing on it today. Even though regression day is Monday and they are basically going to be done testing their last ticket this morning. Like what the fuck were they going to do for the next 7-8 hours? They don't write any documentation. There are no reports to do. There are no meetings. Did they just want a virtual day off?

Edit: they are literally playing with people's careers here. This is not the first time I have had something delayed by QA even though they agreed that it was simple to test and it was delivered with enough time to fucking test. Then I get in trouble because of late delivery.

A loooong time ago...

I've started my first serious job as a developer. I was young yet enthusiastic as well as a kind of a greenhorn. First time working in a business, working with a team full of experienced full-lowered ultra-seniors which were waiting to teach me the everything about software engineering.

Kind of.

Beside one senior which was the team lead as well there were two other devs. One of them was very experienced and a pretty nice guy, I could ask him anytime and he would sit down with me a give me advice. I've learned a lot of him.

Fast forward three months (yes, three months).

I was not that full kind of greenhorn anymore and people started to give me serious tasks. I had some experience in doing deployments and stuff from my other job as a sysadmin before so I was soon known as the "deployment guy", setting up deployments for our projects the right way and monitoring as well as executing them. But as it should be in every good team we had to share our knowledge so one can be on vacation or something and another colleague was able to do the task as well.

So now we come to the other teammate. The one I was not talking about till now. And that for a reason.

He was very nice too and had a couple of years as a dev on his CV, but...yeah...like...

When I switched some production systems to Linux he had to learn something about Linux. Everytime he encountered an error message he turned around and asked me how to fix it. Even. For. The. Simplest. Error. He. Could. Google. Up.

I mean okay, when one's new to a system it's not that easy, but when you have an error message which prints out THE SOLUTION FOR THE ERROR and he asks me how to fix it...excuse me?

This happened over 30 times.
A. Week.

Later on I had to introduce him to the deployment workflow for a project, so he could eventually deploy the staging environment and the production environment by hisself.

I introduced him. Not for 10 minutes. I explained him the whole workflow and the very main techniques and tools used for like two hours. Every then and when I stopped and asked him if he had any questions. He had'nt! Wonderful!

Haha. Oh no.

So he had to do his first production deployment. I sat by his side to monitor everything. He did well. One or two questions but he did well.

The same when he did his second prod deploy. Everythings fine.

And then. It. Frikkin. Begins.

I was working on the project, did some changes to the code. Okay, deploy it to dev, time for testing.

Hm.

Error checking out git. Okay, awkward. Got to investigate...

On the dev server were some files changed. Strange. The repo was all up to date. But these changes seemed newer because they were fixing at least one bug I was working on.

This doubles the strangeness.

I want over to my colleague's desk.

I asked him about any recent changes to the codebase.

"Yeah, there was a bug you were working on right? But the ticket was open like two days so I thought I'll fix it"

What the Heck dude, this bug was not critical at all and I had other tasks which were more important. Okay, but what about the changed files?

"Oh yeah, I could not remember the exact deployment steps (hint from the author: I wrote them down into our internal Wiki, he wrote them done by hisself when introducing him and after all it's two frikkin commands), so I uploaded them via FTP"

"Uhm... that's not how we do it buddy. We have to follow the procedure to avoid..."

"The boss said it was fine so I uploaded the changes directly to the production servers. It's so much easier via FTP and not this deployment crap, sorry to say that"

You. Did. What?

I could not resist and asked the boss about this. But this had not Effect at all, was the long-time best-buddy-schmuddy-friend of the boss colleague's father.

So in the end I sat there reverting, committing and deploying.

Yep

It's soooo much harder this deployment crap.

Years later, a long time after I quit the job and moved to another company, I get to know that the colleague now is responsible for technical project management.

Hm.

Project Management.

Karma's a bitch, right?

Last week my PM scheduled a meeting for the whole team of 14 devs to talk about our tasks, how we can improve our workflow, so he's up to date on daily stuff nad sprint progress. After an hour and a half of lots of brainstorming i just asked
- what exactly do you want to achieve with all these changes?
- basically i would like on overview of current progress on each task

And he proposed couple of different meetings during the sprint, which would waste dev time. He proposed to apoint one person reaponsible to keeping him informed during each sprint. He proposed we change our meetings, our process, all of it.
So I just sat with my laptop during the same meeting and I prepared a jira board with swimlanes, filters, etc. Where you can sort by priority, size, what is blocked, what is, waiting in queue, what is being currently developed, what is being tested, what's ready for deployment, etc. Easy. 5-10mins of work.

- does this solve your problem?
-....
- you have everything here
-... What if someone doesn't update the ticket status?
- we check everything during our dailies, so, worst case scenario is the status is not update for 24h
-... Umm.. Yeah.. I think thats it. Thank you.

So, we basically wasted 20+ man-hours on another bullshit meeting because the guy thats supposed to be using these tools doesn't know them at all. After working here for 6 months.

Today after longer vacation I came back to work.

Edit: wrote this rant long time ago, but never finished. Was too pissed.

Some easy meetings, then wanted to start on an easy job.

Just migrating some things from bash regex voodoo to proper tools like JQ.

Finished in roughly 1 h. Lovely.
Made some tea, ate some cookies.

Set up dev environment, found no documentation what so ever, got it running after half an hour.

Annoying, but ok.

Then I tried my scripts...

They worked... Except they didn't.
Console log empty, response code 200 with state: GENERATE_NO_FILES.

Eh. Fuck you. Just fuck you.

Fixed the logging configuration, which was broken since uhm... 2 years plus?

Well... Another half another hour gone...
Kinda pissed now.

Still script return failed...
Poking and trying to sprinkle debug all over that shit cause everything seems ... An incohesive, inconsistent diarrhea.

3 hours later...

Made the ticket to rewrite it.

I did nothing wrong at all.

The API just has no workflow at all. The
*seperate* API calls have to be in an **specific** order - as otherwise the generation will fail, as the prerequisites for the generation are not fulfilled.

Yeah. Completely logical. Especially not to give out any kind of warning or an error message like requirements not met, blablabla.

I drank that evening 2 six packs of beer. I was raging mad....

Then gave that shit to another manager, as I never want to touch that nuclear waste again....

How can someone be so brain damaged -.-

This is why you shouldn’t try to redefine words and deviate from accepted word definitions.

Dev team/product decides to put the word [content] in a JIRA ticket’s title. To dev, this means “it’s a CMS change and no code push required.”

A new marketing team comes on board along with a few “website manager” type folks. They start putting [content] in JIRA ticket titles, but they think [content] means content change and their requests do require a code push instead of a CMS update.

First time it happens, I comment on the ticket and tag the reporter. I explain what [content] actually means for us. Most importantly, I explain that it tells us how to prioritize the request and how to deploy the changes.

Happens again. And sometimes they’re requesting changes for the next day when we only do weekly releases. I suspect they didn’t believe me because I’m lower in the chain. It’s also easy to forget because we are using “content” to mean something different here. I ask my boss does [content] still mean what I think it does? It does. 😕

I just decide to comment on the ticket and let them know the request requires a deploy and that’s why I’m changing the title of the ticket. They might also have to wait until the weekly release.

Overall, a bunch of lunacy all around.

So ok, today was a crazy day.
New sprint, new ticket.
Work on the bug tickets first he said ….

Sure can. Oh had I just known that this very first innocent looking ticket is the way to coder‘s hell ….

‚Access of undefined‘ it said. Easy to fix, I thought.
Until I found the very same code twenty-fucking-two times over about 50 files!

Who would guess that exportSingleOperatorBooking, exportSeveralOperatorBookings, exportAllOperatorBookings (… and more) could in practically be the same? Nah, they all use different interfaces.
Oh wait, the alias type of the extended sub-interface of file misc.ts is the same logical content as a differently named interface below another different interface with the same content as in another ts file?
Wait that can‘t be. Riiiiight?? 😳

8h later I have barely scratched the surface of refactoring this shitshow of a project.
But no, I refuse to put the same error handling multiple times in different places.
I could have been done already. I could have saved my soul, my sanity. But I will be brave and strong to save the innocent developer that will cometh after me. For I shall be rewardeth for my sacrifice.
Amen.

*Me sees ticket thinks its easy enough if done this kind of ticket before*

Opens up repo, does all FE, starts BE, okay should be easy open up the Model for this, oh...

Theres no model..

but how was this even working before o.0

So I was building opencv some time back.
Nice enough package, like most python linked packages I'm finding though I know you can use it via c and its meant to be but why would you want to ? .. it contains a whole bunch of half finished crap that is actually useful in part including the capacity to tear apart video files and manipulate frames one at a time and then rewrite them back to a file. about the only lib that's easy to use that I saw that does that. hell I can even compose my own video frames. also the only other lib I saw that does that thus far.

so...

I post a bug, because of FUCKING CMAKE NOT WORKING. not conforming with the well thought out build environment that most GNU style c packages use.

you know like when you need an upstream source package to build the code, or a downgraded package to build the code and don't want to fuck up your host environment so you have to specify a bunch of lib paths and the like so that ld and gcc work correctly etc etc etc from your custom build location and so you can later use these same values to find the compiled lib and build software against it.

fucker closes my ticket saying i hijacked the c environment................

no.

its because cmake sucks.

they're using and i don't know why a module specifically written to find libtiff.

specifically written but doesn't find the only source on my system that provides tiff which my env variables point directly to !!!!

lazy fucking cocksuckers !

I want to code a solution this issue.
something that translates ac files and am files and cmakelists into something intelligent and easy to follow that doesn't sacrifice the flexibility of make and gnu shit and unfucks cmake based projects !

I tried Appgyver over christmas, since it promised easy front-end (no-)coding I was looking forward to getting rudimentary frontends done faster.
Well, the first real project that I wanted to start didn't compile anymore (internal error from the service), the page told me to reload and try again.
It failed again... And again.
Fine with me, I only spent 10 minutes on the project at this point.

I then searched for the bugreporting page and found it. The sad thing is that when I wanted to open a ticket the server crashed. It didn't even return a HTTP error, just a JSON saying there is a error and a GUID.

I have to say, if a Dev decided to have holidays without new issues that's one way of getting that done.

“Just a quick fix” Classic start to a reported ticket. Ticket states that a form field was not doing anything.

Think to myself ok this sounds like a nice easy one for the morning. A few hours later I find something like the following written by a senior member of the dev team.

SearchClass {
//...list of getter and setters

Private $snakeCaseName;

SearchFunction() {
Foreach($this as $property => $value){
//... if property keys = string for each object property then do code

If($property == “snakecaseProperty”){
//...do stuff
}
}
}
}

Why does this loop exist!!!!! All it does is remove any error checking if a getter method is misspelt...

To make matters worse the entire search method was over 300 lines building a MySQL query string.... even though there was an ORM and entity classes available!!!

Some days I think my hate for managers is wrong: they are there to improve the workflow and make stuff easy... but then they manage (badum tss) somehow to prove me wrong.

The issue: our pm doesn’t know how to write tickets and instead of writing short but meaningful tickets, they just write pointless text and add external documents which they should read in order to tell us what to do.

My good thoughts: “maybe he’s really busy for real and is really unable to spend time writing them... kinda hard to believe and possible red flag, but shit happens, so let’s not be too harsh.
They are trying to save time... right?”

Their solution: “let me open a ticket to grant you access to the resource”

Sounds good, right: now let me explain something... their “solution” requires opening a ticket and escalating all the way up to CTO, and so far it’s been 2 days I am waiting for these credentials. 2 freaking days only to be able what to know in a ticket the f***er opened outside of planning cause it is supposed to be urgent.

“Can’t you just give me the files directly?”
“I am sorry, I don’t have time (to download and send you 3 files)”

Managers: making the process easier.