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Search - "chat service"
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Le monday morning after a commit on sunday evening...
PM: BLAAAH!!!! Your commit broke the site, nothing is working!!!!!!
Me: What? All of tests passed (coverage 95%), no issues were found.
PM: NOO!!!! Site is broken, we can't use it no more!!!
Me: Ok, what's the problem?
PM: I've tried to enter -10021 into this field on that page and it gived me an error.
Me: Ok? So, that single page is broken?
PM: No, whole site!!!! This is important
Me: Sure... Let me take a look
* PM tried to enter a negative value into an unsigned field that I've mutated yesterday after checking LIVE database if there was no records with negative value. Reason: we've hit an int limit and there was no chance that the value would be negative. Validation? Well, yes.... Except that page was added by him this morning without even checking everything else *
Me: Here, this is the issue, *gives explanation*
PM: Well.... You shouldn't do this. This is unacceptable. You must never leave int fields without negative values. Didn't they teach you in school that integers can be negative?!
Me: What? *consufed as hell*
PM: *More morale... blah blah blah....* Revert it back!
Me: Ok but if anything else breaks, copy of this slack conversation will be kept.
PM: Don't care! Fix it!
Me: * Reverts the fix, saves chat copy * - Done.
PM: Great.
* 5 wild minutes later *
PM: BLAAAH!!!! Site is down, service is not working, what have you done?
Me: Reverted the change needed for it to work. Todays schedule is full with other important tasks. * pastes a screenshot as a proof that he asked me to do this *
PM: FIX IT NOW! Apply your fix.
Me: You're the PM. - Done.
PM: Great, now I'll fix my code. You should be more careful next time.
Me: * YOU DENSE MATHA...KER * Sure.
How's your morning going? :)9 -
My experience with Adobe...
(I recently moved to Canada)
Me: I want to give you money. (Tries to pay with Canadian card)
Adobe: Sorry, you have a US account, you must use a US card.
Me: Okay, what are my options to pay with my Canadian card?
Adobe: We have to delete your US account and create a Canadian one.
Me: Okay... Why can't you just switch the country from US to Canada on my account?
Adobe: *bullcrap response*
Me: Okay, delete it and transfer everything.
*Kicks me out of the chat.
*I log back in. Try to reconnect to customer service chat.
Adobe: AdobeID unable to participate in chat.
*I'm 30 minutes into this ordeal
Me: (to myself) I could literally torrent this program in 5 minutes 🤔
Lesson: if a company wants people to not torrent their software make it easier for a willing fucking customer to buy your software!
Since the chat doesn't work anymore, I called customer service and am still on hold.... 😤😤😤
Why does the internet have borders?11 -
Found two awesome domain names (shown as available on namecheap) for the url shortener!
Paid when an error appeared. Contacted the customer service through the live chat.
A bug in their system showed them as available while they're taken.
😭29 -
!(short rant)
Look I understand online privacy is a concern and we should really be very much aware about what data we are giving to whom. But when does it turn from being aware to just being paranoid and a maniac about it.? I mean okay, I know facebook has access to your data including your whatsapp chat (presumably), google listens to your conversations and snoops on your mail and shit, amazon advertises that you must have their spy system (read alexa) install in your homes and numerous other cases. But in the end it really boils down to "everyone wants your data but who do you trust your data with?"
For me, facebook and the so-called social media sites are a strict no-no but I use whatsapp as my primary chating application. I like to use google for my searches because yaa it gives me more accurate search results as compared to ddg because it has my search history. I use gmail as my primary as well as work email because it is convinient and an adv here and there doesnt bother me. Their spam filters, the easy accessibility options, the storage they offer everything is much more convinient for me. I use linux for my work related stuff (obviously) but I play my games on windows. Alexa and such type of products are again a big no-no for me but I regularly shop from amazon and unless I am searching for some weird ass shit (which if you want to, do it in some incognito mode) I am fine with coming across some advs about things I searched for. Sometimes it reminds me of things I need to buy which I might have put off and later on forgot. I have an amazon prime account because prime video has some good shows in there. My primary web browser is chrome because I simply love its developer tools and I now have gotten used to it. So unless chrome is very much hogging on my ram, in which case I switch over to firefox for some of my tabs, I am okay with using chrome. I have a motorola phone with stock android which means all google apps pre-installed. I use hangouts, google keep, google map(cannot live without it now), heck even google photos, but I also deny certain accesses to apps which I find fishy like if you are a game, you should not have access to my gps. I live in India where we have aadhar cards(like the social securtiy number in the USA) where the government has our fingerprints and all our data because every damn thing now needs to be linked with your aadhar otherwise your service will be terminated. Like your mobile number, your investment policies, your income tax, heck even your marraige certificates need to be linked with your aadhar card. Here, I dont have any option but to give in because somehow "its in the interest of the nation". Not surprisingly, this thing recently came to light where you can get your hands on anyone's aadhar details including their fingerprints for just ₹50($1). Fuck that shit.
tl;dr
There are and should be always exceptions when it comes to privacy because when you give the other person your data, it sometimes makes your life much easier. On the other hand, people/services asking for your data with the sole purpose of infilterating into your private life and not providing any usefulness should just be boycotted. It all boils down to till what extent you wish to share your data(ranging from literally installing a spying device in your house to them knowing that I want to understand how spring security works) and how much do you trust the service with your data. Example being, I just shared most of my private data in this rant with a group of unknown people and I am okay with it, because I know I can trust dev rant with my posts(unlike facebook).29 -
Root encounters HR at her new job.
So, I left my job a few weeks ago. I was pretty sad about it, so I didn't want to write anything about it. It was a great place to work, with great managers, decent coworkers, and interesting work. I also had free reign over how I built things, what to improve, etc. Within about four months, I authored over half of the total commits on their backend repo, added a testing suite with 90% coverage, significantly improved the security (more accurately: added security), etc. but I got a job offer that allowed me to work remotely, and make well over six figures (usd). I couldn't turn it down, even though I wanted to. So, I left. I'm still genuinely sad about that. I had emotions and everything. 🙁 I stayed on long enough to finish the last of the features for their new product launch, and make sure everything was stable. I'm welcome back whenever, though they don't want to have remote employees, and I want to move, so. that's probably not going to happen. sigh.
Anyway, I started my new job this week. Rented an office (read: professional closet) and everything! It's been veritable mountains of HR paperwork so far. That's all I've done besides some accounts setup. I've seriously only worked on and completed one ticket so far in two and a half days, and I still have six documents/contracts to sign! (and benefits; that'll probably take my weekend.)
But getting an I9 thing notarized? Apparently I only have three days before I'm legally unemployable by them or something, idk. HR made it sound ridiculously dire and important, and reminded me like five or more times. I figured it was just some notary service; that takes like 10 minutes, right? So I put it off until my second day so I didn't have to disappear in the middle of my first day. Anyway, I called a bunch of notary services on day 2, and apparently only like 5% of them both do notary services this time of year and aren't booked full. And of those, probably another 5% will notarize I9 documents.. No idea why it's rare, but whatever, I'm not a notary.
The HR lady assured me that I didn't need any special documents; I should just go there, present my IDs, and the notary will provide or draft documents for everything else. Totally doesn't sound right, but fine; I'm not a notary nor will I ever work in HR, so I'm not very knowledgeable about this. So, against my better judgement I decided to just go anyway. I called around and finally found a place that wasn't closed, busy, or refusing, and drove over there. Waited. Waited. Waited. Notary lady was super slow in every single action. (I should mention that it's now 10am, and I have a meeting with the Senior VP of Engineering [a stern, stubborn old goat who enjoys making people feel inadequate] at 12:30pm.) The notary lady looks like she's an npc updating in slow motion (maybe at 0.25x speed?) and can't seem to understand what I need. Eventually, she tells me exactly what I had assumed: if there's no document, she can't notarize said document, and she doesn't have an I9 for the company I'm trying to work for. (like, duh.) So I thank her for proving the flow of time is variable, which she ignores in slow motion, and drive back home. It's now about 11.
I message the same HR lady, and the useless wench gawks in surprise and says she's never heard of that ridiculous request before. It took prodding to get her to respond every time, but after some (very slow) back and forth, she says she wants to call the notary personally and ask what they need. I waited around for another response that never came, and eventually just drove to the notary place again to have them notarize the required ID documents. That plus my chat history with HR should be enough to show that I bloody well tried, and HR just shit the bed instead. I finally got them notarized at like 12:10, and totally broke the speed limit the entire way to the office, found the last remaining parking spot, and made it to my office just in time for the meeting. seriously, less than two minutes to spare. Meeting was interesting (mostly about security), but totally made me facepalm, shout "Seriously!? What the hell are you thinking!?" and make slapping motions at some of the people talking. I will probably rant about that next.
But anyway, I'm willing to bet that the useless wench won't get back to me before the notary closes, if at all, and will somehow try to blame it completely on me if I bring it up again. Passive aggressive bitch. She's probably thinking: "If I don't help her with these mandatory legal processes, it'll be her fault she didn't get them done in time. I mean, they're so easy! She's just doing it wrong." I fucking hate HR.13 -
micromanager: "Quick and easy win! Please have this done in 2-3 days to start repairing your reputation"
ticket: "Scrap this gem, and implement your own external service wrapper using the new and vastly different Slack API!"
slack: "New API? Give me bearer tokens! Don't use that legacy url crap, wth"
prev dev: "Yeah idk what a bearer token is. Have the same url instead, and try writing it down so you don't forget it?"
Slack admin: "I can't give you access to the slack integration test app, even though it's for exactly this and three others have access already, including your (micro)manager."
Slack: "You can also <a>create a new slack app</a>!" -- link logs me into slack chat instead. After searching and finding a link elsewhere: doesn't let me.
Slack admin: "You want a new test slack app instead? Sure, build it the same as before so it isn't abuseable. No? Okay, plan a presentation for it and bring security along for a meeting on Friday and I'll think about it. I'm in some planning meetings until then."
asdfjkagel.
This job is endless delays, plus getting yelled at over the endless delays.
At least I can start on the code while I wait. Can't test anything for at least a week, though. =/17 -
Yesterday the web site started logging an exception “A task was canceled” when making a http call using the .Net HTTPClient class (site calling a REST service).
Emails back n’ forth ..blaming the database…blaming the network..then a senior web developer blamed the logging (the system I’m responsible for).
Under the hood, the logger is sending the exception data to another REST service (which sends emails, generates reports etc.) which I had to quickly re-direct the discussion because if we’re seeing the exception email, the logging didn’t cause the exception, it’s just reporting it. Felt a little sad having to explain it to other IT professionals, but everyone seemed to agree and focused on the server resources.
Last night I get a call about the exceptions occurring again in much larger numbers (from 100 to over 5,000 within a few minutes). I log in, add myself to the large skype group chat going on just to catch the same senior web developer say …
“Here is the APM data that shows logging is causing the http tasks to get canceled.”
FRACK!
Me: “No, that data just shows the logging http traffic of the exception. The exception is occurring before any logging is executed. The task is either being canceled due to a network time out or IIS is running out of threads. The web site is failing to execute the http call to the REST service.”
Several other devs, DBAs, and network admins agree.
The errors only lasted a couple of minutes (exactly 2 minutes, which seemed odd), so everyone agrees to dig into the data further in the morning.
This morning I login to my computer to discover the error(s) occurred again at 6:20AM and an email from the senior web developer saying we (my mgr, her mgr, network admins, DBAs, etc) need to discuss changes to the logging system to prevent this problem from negatively affecting the customer experience...blah blah blah.
FRACKing female dog!
Good news is we never had the meeting. When the senior web dev manager came in, he cancelled the meeting.
Turned out to be a hiccup in a domain controller causing the servers to lose their connection to each other for 2 minutes (1-minute timeout, 1 minute to fully re-sync). The exact two-minute burst of errors explained (and proven via wireshark).
People and their petty office politics piss me off.2 -
I developed a simple scholarship management system for my school using Laravel, MySQL, jQuery and Bootstrap, I did it for free since college students from my country have to pay social service to get their degrees. Everyone in the scholarships department seemed to be really happy with my work and they evaluated my social service with 10/10, but yesterday they asked for one last favor: to go talk to the new social service guy who'll be supposed to maintain my project, a mid 30's dude who was really pissed off from the beginning because he wasn't even able to deploy the project, he wasn't even able to clone the project from Github. Ok, so I tried to explain to him the tools I used and how the project was structured, but everything I said seemed to piss him even more, so I stopped and had a chat like:
Me: "Look man, do you know or at least have basic concepts of PHP and MVC frameworks?"
Guy: "Yes, but I'm a project manager, not just –despectively– any programmer, and you didn't write proper documentation, it's impossible to deploy your project with the manual you wrote, I cannot work like this".
*We go to their computer and I clone and setup the project in 3 minutes.
Guy: "Yes, but I still don't know how the project works, I need everything documented. If I have to change something, I don't know where to look.
Me: "Man, that's why asked you about knowing PHP MVC frameworks".
Guy: "I cannot work like this, nothing is documented, I don't even know what's that software you're using *points at Sublime Text*. Or tell me, can you arrive at a place where they expect you to work with something you don't know and they have no documentation?"
*At this point he was really pissed
Me: "Well... Dealing with non-documented software is what I do for a living"
Guy: "I don't know what companies you've worked for, probably not big ones..."
Me: "Well, I actually work for *I mention one of the biggest music apps in the country*"
*Guy ironically laughs
When I gave my feedback to the lady in charge of the department, I told her that this guy was really pissed off at how things were done and that I wasn't so sure of him being capable of maintaining the system. She told me not to worry, that the guy became a well known asshole in the office only after a few days, and that she'll probably have to find something else for him to do. It'd be hilarious if this guy ends up capturing scholarships in the system I made.4 -
I would like to invite you all to test the project that a friend and me has been working on for a few months.
We aim to offer a fair, cheap and trusty alternative to proprietary services that perform data mining and sells information about you to other companies/entities.
Our goal is that users can (if they want) remain anonymous against us - because we are not interested in knowing who you are and what you do, like or want.
We also aim to offer a unique payment system that is fair, good and guarantees your intergrity by offer the ability to pay for the previous month not for the next month, by doing that you do not have to pay for a service that you does not really like.
Please note that this is still Free Beta, and we need your valuable experience about the service and how we can improve it. We have no ETA when we will launch the full service, but with your help we can make that process faster.
With this service, we do want to offer the following for now:
Nextcloud with 50 GB storage, yes you can mount it as a drive in Linux :)
Calendar
Email Client that you can connect to your email service (
SearX Instance
Talk ( voice and video chat )
Mirror for various linux distros
We are using free software for our environment - KVM + CEPH on our own hardware in our own facility. That means that we have complete control over the hosting and combined with one of the best ISP in the world - Bahnhof - we believe that we can offer something unique and/or be a compliment to your current services if you want to have more control over your data.
Register at:
https://operationtulip.com
Feel free to user our mirror:
https://mirror.operationtulip.com
Please send your feedback to:
feedback@operationtulip.com38 -
1. Slack. Pretty good chat app for dev companies, I use it to prevent people standing next to my desk 40 times a day.
2. Unit testing tools, especially when fully automated using a git master branch hook, something like codeship/jenkins, and a deployment service.
3. Jetbrains IDEs. I love Vim, but Jetbrains makes theming, autocompleting & code style checks with mixed templating languages a breeze.
4. Urxvt terminal. It's a bit of work at the start, but so extremely fast and customizable.
5. Cinnamon or i3. Not really dev tools, but both make it easy to organize many windows.
6. A smart production bug logger. I tend to use Bugsnag, Rollbar or Sentry.
7. A good coffee machine. Preferably some high pressure espresso maker which costs more than the CEO's car, using organic fairtrade hipster beans with a picture of a laughing south american farmer. And don't you dare fuck it up with sugar.
8. Some high quality bars of chocolate. Not to consume yourself, but to offer to coworkers while they wait for you to fix a broken deploy. The importance of office politics is not to be underestimated.1 -
On an afternoon the day before delivery, we discovered a crashing bug. At around 2 AM, we had found the cause and fixed it. A short sleep at home, then back to office at 8 AM because the delivery was 200 devices containing that software, and they had to be updated manually because production had put in the old image.
We seized all available computers, even those from marketing who were... surprised. Half-way in the update, we calculated that we wouldn't have enough time until the freight service would show up.
So we asked the secretary that she should be a bit flirty to the parcel guy, invite him to a coffee and chat around to buy us more time. We closed the last parcel just when he figured that he had to continue with his tour.5 -
So I wanted to contact my TV service provider via online chat now in order to do that you need to put in your 9 digits ID number and has you can see in the picture someone thought of a fun way to do it, I'm at 24 wake me when I get to the millions8
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While this wasn't technically a real client, it's still one of the most insane requests I've ever had.
I chose to specialize in software engineering for the last year and a half of my degree, which meant a lot of subjects were based around teamwork, proper engineering practises, accessibility, agile methods, basically a lot of stuff to get us ready to work in a proper corporate dev environment. One of our subjects was all about project management, and the semester-long coursework project (that was in lieu of a final exam) was to develop a real project for a real client. And, very very smartly, the professors set up a meeting with the clients so that the clients could tell us what they wanted with sixty-odd students providing enough questions. They basically wanted a management service for their day-center along with an app for the people there. One of the optional requirements was a text chat. Personally not something I'm super interested in doing but whatever, it's a group project, I'll do my part.
The actual development of the project was an absolute nightmare, but that's a story for another day. All I'll say is that seven juniors with zero experience in the framework we chose does not make a balanced dev team.
Anyway, like three months into the four-month project we've got a somewhat functional program, we just need to get the server side part running and are working our asses off (some more than others) when the client comes in and says that 'hey, nice app, nobody else has added the chat yet, but could you do voice recognition okay thanks?'.
Fucking.
Voice.
Recognition.
This was a fucking basic-ass management app with the most complicated task being 'make it look pretty' and 'hook up a DB to an API' and they want us to add voice recognition after sitting on their ass for three months??? The entire team collectively flipped its shit the second they were out of earshot. The client would not take no for an answer, the professor simply told us that they asked for it and it was up to us whether we delivered or not. Someone working on the frontend had the genius idea of 'just get them to use google voice recognition' so we added the how-to in the manual and ticked the requirement box.
What amazes me about all that is how the client probably had no idea that their new last-minute request was even a problem for us, let alone it being in a completely different ballpark in terms of implementing from scratch.8 -
I’ve had enough of shitty ISPs. Time to shame them 😈
Here in the UK, we have a company called TalkTalk who treat their customers as whores by not giving a shit and taking all their money.
I have had an ongoing issue for about 9 months now where our internet is more unstable, but also slower. We pay for 72Mbps at which we used to get, but now our internet tops out at 30Mbps if we are lucky. It can be 20Mbps one minute and 7Mbps the next, and I’ve had it drop below 1Mbps for no goddam reason.
I’ve spoken (well, argued) argued to their so called customer service department over phone and live chat explaining the situation and all they’ve done is said “restart your router”, or “we’ll send out a new router, it’s probably a WiFi issue”, or some bullshit like “I’ve ‘changed’ something on my end”. On one conversation with a so called technician, I had to explain how networking actually worded, and and even called a 7Mbps acceptable when we were paying for 10x that!!!!!
The thing that makes it worse is they actually have systems that detect any issues with customers internet lines, but they only alert the customer to the issue through an online portal, telling the customer to call up and get it dealt with rather than passing the info to a tech department and having issues fixed without the customer knowing unless it’s absolutely necessary.
So 9 months in and I still have a fluctuating, unstable internet connection which is slow and overpriced with no tunnel in sight. GIVE ME BACK MY GODDAMN MONEY YOU FUCKING THIEVING BASTARDS.3 -
Dear fellow developers: Let's talk about the Internet. If you're reading this post, you've probably heard of it and are comfortable using it on a regular basis. You may even develop software that works over the internet, and that's fine and great! But you have to draw the line somewhere, and that line has been pushed farther and farther back as time goes on.
Let's talk about video games. The first game that really got me into FPSes was Team Fortress 2. Back in the day, it had a great community of casual and competitive groups alike, and there were hats! Underneath the hood was a massive number of servers. Some were officially hosted, some were run by independent communities. It had a built-in browser and central index where you could find every publically-available server and connect to it. You could even manually input connection details if that failed. In my opinion, this was a near-perfect combination of optimal user-experience and maximum freedom to run whatever the hell you wanted to. Even today, if Valve decided to stop hosting official servers, the smaller communities could still stay afloat. Fifteen years in the future, after all demand has died off, someone can still recover the server software and play a game with their kids.
Now, contrast that to a game like Overwatch. Also a very pivotal game in the FPS world, and much more modern, but what's the underlying difference in implementation? NO SUPPORT FOR SELF-HOSTED SERVERS. What does that mean when Blizzard decides to stop hosting its central servers? IT DIES. There will be no more multiplayer experience, not now, not ever. You will never be able to fully share this part of your history with future generations.
Another great example is the evolution of voice chat software. While I will agree that Discord revolutionized the market, it took away our freedom to run our own server on our own hardware. I used to run a Mumble server, now it has fallen out of use and I miss it so much.
Over time, client software has become more and more dependent on centrally-hosted services. Not many people will think about how this will impact the future usability of the product, and this will kill our code when it becomes legacy and the company decides to stop supporting it. We will have nothing to give to future generations; nobody will be able to run it in an emulator and fully re-experience it like we can do with older games and software.
This is one of the worst regressions of our time. Think about services like IRC, SMTP, SSH, even HTTP, how you're so easily able to connect to any server running those protocols and how the Internet would change if those were replaced with proprietary software that depended on a central service.
(Relevant talk (16:42): https://youtu.be/_e6BKJPnb5o?t=1002)6 -
Chat apps. What's the idea? Those are basically tools of violence. They give you a possibility to in real-time stop someones work and start demanding service. Now. Immediately.
Usually people send you first email and then they after 10 seconds chat "did you see my email?? read it! serve it! please me!" Usually it's just a small request to document something, review someone else's document. Do it ASAP. If you were coding something, then drop it and do someones job for them instead.
You got a request for me to create some verification case list? Put it into my backlog. I might start doing that in week or two. Or month. In case there's nothing else more important. Since I know that you are working with something that you think is the whole universe, but trust me, I got my own problems already.
But hey, if I don't reply to your chat in a minute, please feel free to walk behind me and start explaining your life. No need to wait even for me to get my headphones off. "Oh you are in conf call? Well, this is just a quick thing blaa blaa..."1 -
Once I was pairing with a colleague on his box. His setup is three screens; two large monitors and his MacBook. On the Mac, he has a messaging service that syncs his texts. Unbeknownst to him, his wife sends some dirty pictures to him. I don't know how long they were there, but once I saw them I politely tried to ignore them with no avail. I lost my train of thought and just laughed. He figured out the issue and quickly closed the chat. He was cool about it, saying our build times wouldn't feel nearly as long if he left it open.
Pair programming gone wrong? More like "gone right".1 -
About slightly more than a year ago I started volunteering at the local general students committee. They desperately searched for someone playing the role of both political head of division as well as the system administrator, for around half a year before I took the job.
When I started the data center was mostly abandoned with most of the computational power and resources just laying around unused. They already ran some kvm-hosts with around 6 virtual machines, including a cloud service, internally used shared storage, a user directory and also 10 workstations and a WiFi-Network. Everything except one virtual machine ran on GNU/Linux-systems and was built on open source technology. The administration was done through shared passwords, bash-scripts and instructions in an extensive MediaWiki instance.
My introduction into this whole eco-system was basically this:
"Ever did something with linux before? Here you have the logins - have fun. Oh, and please don't break stuff. Thank you!"
Since I had only managed a small personal server before and learned stuff about networking, it-sec and administration only from courses in university I quickly shaped a small team eager to build great things which would bring in the knowledge necessary to create something awesome. We had a lot of fun diving into modern technologies, discussing the future of this infrastructure and simply try out and fail hard while implementing those ideas.
Today, a year and a half later, we look at around 40 virtual machines spiced with a lot of magic. We host several internal and external services like cloud, chat, ticket-system, websites, blog, notepad, DNS, DHCP, VPN, firewall, confluence, freifunk (free network mesh), ubuntu mirror etc. Everything is managed through a central puppet-configuration infrastructure. Changes in configuration are deployed in minutes across all servers. We utilize docker for application deployment and gitlab for code management. We provide incremental, distributed backups, a central database and a distributed network across the campus. We created a desktop workstation environment based on Ubuntu Server for deployment on bare-metal machines through the foreman project. Almost everything free and open source.
The whole system now is easily configurable, allows updating, maintenance and deployment of old and new services. We reached our main goal for this year which was the creation of a documented environment which is maintainable by one administrator.
Although we did this in our free-time without any payment it was a great year with a lot of experience which pays off now. -
studied node.js (express) and socket.io today, then implemented a real time chat service in our site. I can say that this is the best and at the same time worst day of my life. I started 1:00 pm and ended 4:30 am.3
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Three days ago my focus was shifted from a development role to a support role. I was shifted to replace another support guy who had used fraud to get the position. I have no experience with this role but there was decent KT and I'm catching on fine. During onboarding and KT I'm serving as the first contact for new tickets and whatnot...
Today I got a ticket with an error on our production instance that no one had ever seen before. It prevented the guy from using our service entirely. I tried to reproduce it and... I couldn't use the service either. No one could. Everything was down. I could see the sweat building on my manager's forehead.
Thankfully another member on my team has done a bit of support before, so we collaborated with each other and other teams throughout the day to figure out what's wrong and how to fix it. I'm listening to them chat remotely as we speak - so far I've been working on it 9 hours straight.
This service is used by everyone - it's a business critical service with due dates on actions and escalations to managers... Imagine if the support ticketing service for your company crashed. That means a lot of people are asking what's wrong, requiring extensions, etc. I've been answering to managers and seniors in the business throughout the day.
The best part? We figured out why the server went down, and the reason is fantastic: someone updated the server's code without telling anyone, and all they had done was remove critical parsing code. Just took it right out, pushed, redeployed. We don't know who did it or who even has access to do that. I guess I have some detective work cut out for me after we've fixed everything that was broken by that.
I miss coding already.1 -
This is not about devRant… but it might as well be.
Imagine public forum. Everyone can read and post, everyone can comment. And there's no way to send a private message.
You use said forum for years. Whether you like it or not, you form alliances, friendships, frenemieships and engage all kinds of social contracts. There's no ro(ot)ster either, so you keep all that in your head, until one day you need a social contract formalized — exchange contact info. With Steven.
You can't just “@Steven text me, here's my phone”, that's borderline suicidal. You yearn a safe haven. A proxy that'd allow privacy. So you quickly spin up a service, let's say Discord (it wasn't Discord, but close enough), post a link, and within seconds Steven joins… He and seven other Stevens.
So you send each a unique sentence, a 2fa token so to speak, and ask them to post it on said devRant-like forum — they can delete it later after all. And a few minutes later there's eleven Stevens posting garbage faster than mods can delete, because whitespace power. But you bravely sift through that shit until the correct Steven rants “I'm blue, da-ba-dee da-ba-da”, and finally you know which Discord Steven is blue, so you can privately chat about colours.
And then Steven's 75 years old, well-reputed account gets banned on devRant for posting along other spamming Stevens. And you can't even PM administration, because devRant is a public forum without PM-ing indeed.28 -
One of the big ISP/entertainment companies dug up the roads a few months back and laid fibre optic cables (cutting through a power cable in the process but that's another story).
Recently had someone turn up at my door to chat about their services. All sounded very good, I took a card and gave it some thought and did some research.
So, it'd be a little cheaper than my current provider (FTTC setup). It'd be faster for downloads, slightly slower for uploads (I want fast upload). IPv6 is only on their business packages. I use IPv6 a lot. I also have several static IPv4 addresses.
It would involve getting a cable in to where my equipment rack is, and one to where the TV is (which I spent ages building a TV unit with power, network etc.)
To record/watch TV in another room with their service, I'd need to pay extra. The service just provides HD channels that I can already get, unless I pay more. At the moment I have MythTV handling all the recording of TV shows I want, and Kodi to play them back on different TVs, via CAT6 I spent ages installing into the walls.
Then there's the uncertainty of how nicely their equipment will play with my relatively complicated setup.
I decided, it isn't worth it really for me. I would have to change a load of stuff just to end up with what I already have... But with more limitations.
Anyway, the guy turned up again a few days later, I told him of my decision and away he went.
Since then I have been visited by 2 other employees of this company to try to sell me the service.
It is probably great and convenient if you are not like me and DIY all your home network and media distribution setup...
Also the ISP I'm with is quite small. They are very knowledgeable and friendly and I can get through to someone quickly if i phone. What I use meets my needs, so I prefer to support the smaller company in this case. -
Applied in a company for a development work, as I have been a developer for some time now and want to switch jobs. The new company was larger and I had no experience of how processes work at larger companies.
I got a call and after the usual chit-chat I got asked if I would be interested in a support role. Since this was new to me I was afraid to flat-out say 'no', so I told them that I had applied to a developer role through their website. They said that theirs is a service-based company and interaction to clients is something everyone has to do. I started digging, as to why the current position is different from the one indicated on the website.
After some more conversation, the call ended.
Later I came to know from an acquaintance that there are both support and development roles at that company and since support positions are few people's "first choice" they first try all the candidates that call; those that fit into the support roles are assigned there.
Needless to say, the compensation and general nature of the support jobs is much inferior to proper development positions.
I dodged a bullet.1 -
Hello, everyone! Wild Matrix room just appeared: https://matrix.to//...
Hopefully, this one will be of more service to the people of devRant wanting to chat. It is bridged with dRCS, our Discord server, to make a faithful transition of subcommunities. Read the room's description for more detail. 🔗
Just at the start of it all, there is one more event you might like: a canvas like "r/place", but where you join via Lemmy. 🐭 I know, I know, Lemmy is only getting traction - but the community is thriving and making their own cool events already!
This one is called "Canvas": it's a fork of Pxls and a place where you can draw pixel art for all to see. The number of pixels replenishing on each person is limited and it takes time, so we REALLY need to gather together and draw this thing until the event ends!!! What thing? We are going to place a DEVRANT LOGO.
Canvas link and reference will be dropped in the comments below. Let's make devRant proud, for ducks' sake! 🦆🦆🦆🦆🦆🦆🦆🦆🦆🦆🦆🦆🦆🦆🦆🦆🦆🦆
It is recommended to join the channel to coordinate in real time and enjoy a good chat. 😁
https://matrix.to//...13 -
To me this is one of the most interesting topics. I always dream about creating the perfect programming class (not aimed at absolute beginners though, in the end there should be some usable software artifact), because I had to teach myself at least half of the skills I need everyday.
The goal of the class, which has at least to be a semester long, is to be able to create industry-ready software projects with a distributed architecture (i.e. client-server).
The important thing is to have a central theme over the whole class. Which means you should go through the software lifecycle at least once.
Let's say the class consists of 10 Units à ~3 hours (with breaks ofc) and takes place once a week, because that is the absolute minimum time to enable the students to do their homework.
1. Project setup, explanation of the whole toolchain. Init repositories, create SSH keys for github/bitbucket, git crash course (provide a cheat sheet).
Create a hello world web app with $framework. Run the web server, let the students poke around with it. Let them push their projects to their repositories.
The remainder of the lesson is for Q&A, technical problems and so on.
Homework: Read the docs of $framework. Do some commits, just alter the HTML & CSS a bit, give them your personal touch.
For the homework, provide a $chat channel/forum/mailing list or whatever for questions where not only the the teacher should help, but also the students help each other.
2. Setup of CI/Build automation. This is one of the hardest parts for the teacher/uni because the university must provide the necessary hardware for it, which costs money. But the students faces when they see that a push to master automatically triggers a build and deploys it to the right place where they can reach it from the web is priceless.
This is one recurring point over the whole course, as there will be more software artifacts beside the web app, which need to be added to the build process. I do not want to go deeper here, whether you use Jenkins, or Travis or whatev and Ansible or Puppet or whatev for automation. You probably have some docker container set up for this, because this is a very tedious task for initial setup, probably way out of proportion. But in the end there needs to be a running web service for every student which they can reach over a personal URL. Depending on the students interest on the topic it may be also better to setup this already before the first class starts and only introduce them to all the concepts in a theory block and do some more coding in the second half.
Homework: Use $framework to extend your web app. Make it a bit more user interactive with buttons, forms or the like. As we still have no backend here, you can output to alert or something.
3. Create a minimal backend with $backendFramework. Only to have something which speaks with the frontend so you can create API calls going back and forth. Also create a DB, relational or not. Discuss DB schema/model and answer student questions.
Homework: Create a form which gets transformed into JSON and sent to the backend, backend stores the user information in the DB and should also provide a query to view the entry.
4. Introduce mobile apps. As it would probably too much to introduce them both to iOS and Android, something like React Native (or whatever the most popular platform-agnostic framework is then) may come in handy. Do the same as with the minimal web app and add the build artifacts to CI. Also talk about getting software to the app/play store (a common question) and signing apps.
Homework: Use the view API call from the backend to show the data on the mobile. Play around with the mobile project to display it in a nice way.
5. Introduction to refactoring (yes, really), if we are really talking about JS here, mention things like typescript, flow, elm, reason and everything with types which compiles to JS. Types make it so much easier to refactor growing codebases and imho everybody should use it.
Flowtype would make it probably easier to get gradually introduced in the already existing codebase (and it plays nice with react native) but I want to be abstract here, so that is just a suggestion (and 100% typed languages such as ELM or Reason have so much nicer errors).
Also discuss other helpful tools like linters, formatters.
Homework: Introduce types to all your API calls and some important functions.
6. Introduction to (unit) tests. Similar as above.
Homework: Write a unit test for your form.
(TBC)4 -
I've been in a fucking chat with a Verizon customer service rep for 45 fucking minutes....
Talking about everything under the moon to help the man out from having to do legitimate work. We've talked about phone preference, what phone's we have, what we want, favorite features, ect.
It's fucking hilarious and I'm genuinely entertained right now.
Glad to know I'm helping someone out.
Edit: I was honestly sad when I had to end it so I could eat before my food got ice cold lol3 -
Just wrote an email to Rocket Chat with subject "Dear commercial hungry bastards" and complimented them with raping the f out of one of the best chat applications there is. With decent apps and stuff. For people who don't know, Rocket Chat is a Slack-variant. Once almost the same. But it was completely self hosted and under YOUR control. Now, if you host it locally, you get a screwed up design that you can unlock by paying.. If two users register on y our rocket chat instance, you get a commercial message of them regarding the growing team. Also, i have by default some remote user of them named rocketcat in my chat. Wtf, who wants that ffs? And again! SELF HOSTED SERVICE. Imagine, they have servers under their control and don't even have to do the hosting. A big win-win for them I guess.
Idiots found themselves a marketing team apparently.rant slack uncensored rocket chat bastards self hosted email xxx rocket pussy cat hard rape extreme marketing rape of the year29 -
Imagine an online, public service, that allows you to communicate with others (for example a simple chat, game, whatever ).
The users connect to each others via p2p. Based on this, you can easily get the ip address of any user directly connected to you. P2p is used to reduce server load, but information is still verified (for example using RACS), so let's assume the data is always safe.
(please remember, this is just a imagined Szenario)
Now the question: AFAIK, the IP address is a sensitive information. Would p2p in this scenario still be 'legal' in the EU given the latest changes in the laws?7 -
Betty: Opens slack chat with Bob, Tony and me to ask me to fix some data for a client who messed the setup. (Don’t worry just building a script that takes 3 hours to complete and that I must supervise)
Betty: Opens slack chat with Ron, Tim and me to ask me to force the system I made to ignore protocol because someone else’s fuck up made it so she didn’t get the output she expected.
Betty: proceeds to ask for status updates constantly on both chats. She also disguises them as her asking what she can do to “get it across faster” knowing there’s jack shit I or anyone can do to make it go “faster”.
Also Betty, vomits BS about my micro service being unstable in front of managers even though it is it’s correctness what brought to light a bug fucking up thousands of records silently.
Go fuck yourself Betty ☺️ and fuck the client5 -
I'm only a humble customer service representative in Amazon, I really hate the email editor we use to mail the clients after they call or chat with us. This, of course, means I need to include Emacs on my workflow so I can suffer less, let's Elisp the heck out of this problem!2
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I did some online shopping on the weekend. And oh man, this retailer’s checkout had so many problems.
I placed an order for a 2022 edition of their magazine. My confirmation page lists the 2020 edition. I didn’t get a confirmation email and I’m sure my email was right.
I chat with customer service and they said my order was for their car buying guide. You bet my my response was what the fuck.3 -
Why the fuck is everyone behind this whole privacy thing . I mean what did you expect , servers do cost... you know . No one wants to provide you a service to chat with your shit collecting butler in the adjacent room unless it's going to benefit them .
Stick your face on the internet and want people to date you ?
Understand that your virtual social needs need to be supported by a ridiculous amount of electricity and man power which wouldn't be required if you could just throw out your rotting willie nilles in the open .
All this isn't fucking free .. wait were you shocked ? Oh so you just thought there were a few thousand servers powering buckets of pictures of horse poop that you for some reason thought your girlfriend was interested in . NO!
IT'S PRIVACY you are paying with your gaddamn privacy !! Information pays just like the time you paid a 100 bucks to the boyfriend of your girlfriend to find out more details .
Ridiculous . You people don't like ads . You don't like paying . You don't like providing information . THEN DON'T USE THE DAMN INTERNET .
IF YOU'RE REALLY THAT CONCERNED ABOUT YOUR PRIVACY THEN SPEND SOME VALUABLE TIME TO ACQUIRE ENOUGH OF A SKILLSET TO SETUP A VPN AND STOP POSTING YOUR PHONE NUMBER ON YOUR EX'S WALL ASKING HER TO CALL YOU.
One more honest thing to rant about is ads . As much as you hate them they're an easy way out . I'm not sure why a 20 second ad would bother you on mobile and not on television and I'm not sure why you wouldn't buy the ad company and shut it down if 20 seconds were so costly to you .
I want to rant even more on uninstalling services like Windows and Google for stupid reasons but I'll take a break here . My frustration has touched low levels.13 -
My boss is in a meeting (davanti a un caffè) with someone who is "a technophile" and "really knows about AI". He was amazed some months ago by the images they were generating using their paid service (right after that, I showed him Bing AI and the conversation ended).
We have discussed using AI previously, and we have been developing web apps for 5 years now.
These are the messages I've been receiving through the last hour and a half and haven't read; I guess it's information he considers will be important when we meet later:
- LLM modelo de lenguaje
- Large language model
- Chat gpt 4O
- API
- Aplication programe interface
This are all things I've mentioned either within the past months, or ieri *itself*, as he mentioned he was meeting this guy.
I'll keep you posted on new messages.
I wonder if that guy says he's a "prompt engineer"...5 -
I was so bored with work in the end. It was more administration than programming. So, i kinda quitted full application development. The thing is, it's expected that you use some existing framework. First of all - they never work how you want and the programming part of your work is mainly solving the limitations the framework brings without hacking too much. You keep within the boundaries of the framework. Besides that - since all fun stuff is already done by the framework builders all you have to do left is kinda administration. Field here, field there, rest call here. Extremely boring. When you've setup the base good, there's no challenge anymore, just producing windows and input forms.
Now, a few days ago, I started to make a clone of rocket chat. I use minimalist http framework (aiohttp) and you have to build most features yourself on top. Same for the ORM, i use dataset which does schema synchronisation for you but doesn't come with models. So i made a complete model / mapper entity framework on top of that. I made one single validation system that applies on models, forms and frontend validation. There's only one truth of valid data. Within the models, services, mappers and forms there's always the services variable available making it possible to fetch any data from any object. Never weird exceptions has to be done to get data. The implemented global LRU cache system is super in auto synchronizing the objects, don't have to do anything manually.
Finally software development of a full product is fun again. If you know how to do it - making your own framework is way easier than an existing one. On top of that, it's more advanced. I do understand that frameworks are aiming to be a bit minimal to be multi purpose, but with that attitude in mind, they still achieve to make it annoying as fuck.
Regarding time, it's just a few days of development. That's nothing for something that does exactly what you want. We have to drop the use-a-framework-because-it-is-stupid-to-do-yourself mentality. We should be programmers again! Not administrators! It's not weird that chatGPT can do so much of our jobs, our projects became lame.7 -
feathers js is pretty fucking garbage. All of typescripts types are junk, and the fact that it's "Getting started" example is a mother-fucking chat service drives me god-damn nuts.
Just show me how to return some fucking text first, yeah? Maybe some json? Is that so fucking hard!?
Fucking Garbage!3 -
It has to be Keybase.
It is exactly what I need - A secure yet practical cloud storage, where only you own the crypto key, with the added bonus of maintaining a blockchain-based identity online, with proof system and all.
Also has a secure PKI-Based E2E chat when I want to talk to someone about something I don't want the general government to necessarily know.
Definitely recommend the service! Even with the odd decision to include an option of a Lumen crypto wallet or whatever, you can just ignore that feature if you're not into it and it doesn't slow you down.2 -
!! WORST CUSTOMER SERVICE!!
So my Xbox one broke down and I want it to be replaced, since it is out of warranty , I don’t mind paying for a replacement(I heard somewhere they have an offer where you pay a small amount for a new one)
But those fuckers aren’t human, not metaphorically, I mean literally , you can’t call/chat with a human , the only time you can contact a human is after 7:30 fucking PM.
Royal fuck in the nuts witha hammer, you’re Microsoft , not some porn company which is only in one country ,please have a “working” customer service, recommend you guys, before going to buy a Microsoft product , just try to connect to microsoft , you’ll probably end up buying something else
P.S. the image below shows how the only time I can connect to a human is after 7:30PM - 7:00 AM, and no emails too don’t work4 -
Integration of with another web service.
The only documentation it's a Skype chat.
😝😝😝
Save the chat content as text: It's the bible of this service.
Can someone write a text on the stone for future needs?
Please help me !!!!2 -
I don't even know if the shitty rant gets through this unreliable service I pay for with my money. I want to fucking wrap my hand in that money, light it up and fucking beat your teeth out while shoving this fucking money down your greedy, second arseholes. Honestly, what am I paying you for. These last couple of days your service was less reliable than a drunkard behind the wheel trying to drive in a straight line. Exactly this fucking week where there's a fucking hackathon. This very fucking week l where I got to be the team leader, you make me look like a fucking unreliable internet twat who just talks big. This very fucking week I'm given a internet service that doesn't even let me communicate with my team mates. Why do you dare to display fucking 3g? Is the the force my fist should take? Is it the fucking amount of gallons of acid you want to be showered with? Well fucking pay that shit with the money you earned. Just let me fucking work, let me give my best, give me a fucking way to look at the docs, give me a fucking way to test my code (chat bot), give me a fucking way to tell you to go fuck yourself using your fucking antennas, maybe thst will help.
Kindly, a pissed of customer who's rage makes the heatwave look like a lesser evil.1 -
Does anyone else sometimes make customer support people do things that you're just too lazy or don't want to do?
I'm especially bad about this if I'm looking into a service and they have a chat person that pops up. Since you bugged me while I was trying to do my research, how about you just answer all these questions I have so I don't have to click through your site. -
#Suphle Rant 9: verbatim exception scare
In multiple rants, I've bitched about laravel stealing suphle features. By some very weird coincidence, it appears I've been given a taste of my own medicine. Let me explain:
We're having a chat this morning on a laravel group chat when someone says he uses their notification component a great deal. Curious, I ask him what he uses it for since I only used it sparingly during my laravel days. To pry an answer out of him, I ask whether he uses them for sending app error alerts to a slack channel, and he responds with an eerily familiar term. I quickly look it up and the results on the docs are chilling: errors can be sent to bugsnag (which suphle has an integration for), sentry and Co. Errors can either be broadcast or disabled. Specific kinds of errors can be caught. My heart sunk. My brother called for something while I was going through it and I was struggling to pull myself together
Their exception component is almost identical to mine and I'm only just realising. It's shameful that I'm just learning about functionality present since 5.8. I thought my creation was novel. BUT! The good news is, the implementation differs
Too many errors went unnoticed during my time there because error broadcasting is optional. Since none of my colleagues read that part of the documentation, we were firefighting by pulling and wrangling production error logs. This informed their abolishment in suphle altogether
A relatively minor difference is in the APIs –their philosophy makes significant use of global functions, violating SRP, etc.
But the most important difference, that still cheers me up, is that they only catch known errors. Suphle has a construct for isolating calls to a decorated service. Any unforeseen error to occur during its execution will do a series of things before control is returned to the caller -
What’s the best free live chat package or service for offering customer support in our mobile app and also on website. ? I found tawk and chatwoot…not sure what’s better1
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Before he began dropping the 20K proposed to remodel my flat, I told my father I much preferred a contractor who was recommended by someone I knew, as opposed to using a big corporation like Home Depot. FAMOUS LAST... a neighbour in my building highly recommended the contractor we chose. And, week 7 [or is it 8?] of what was proposed to take no longer than two weeks has begun afresh!
On Friday the fellow who is the owner of the contract remodeling company was here touching the paint. He was here because I forbade the two painters he sent to do the initial painting job.
My internet cut out suddenly around 1300 Friday. He set to leave for the weekend shortly after that. I mentioned the outage to him. The essence of his reply was that there was no way it could have had anything to do with him. The following day, my internet provider sent a tech out to diagnose the problem. What was the problem? The head of the remodeling firm removed a face plate from the wall where there were telephone wires and disconnect them when he tore the wires as he replaced the face plate.
Although the tech told me he wasn't going to charge my account the $85.00 fee for his services because the outage was caused within my flat, I wish to be sure of this. Which brings us to the punchline.
My internet provider is a lame ass business model, dreamed up by a squint-eyed ex-circus monkey, never well endowed in the top story, and now just plain sad.
There were some 911 outages in Washington State last Thursday night. All during the day Friday when you dialled their freephone #. the recorded announcement, before saying anything else, told you they were experiencing heavier than usual call volumes, and my wait would be greater than `10 minutes. Fine. What fried my La Croix silk was that after their customer service dept closed for the weekend, that outgoing message remained.
Today, I wanted to contact my provider to see if they would know if the $ was going to be charged to my account. After pressing the 'send' key, my computer came back with an error message, saying they were having technical difficulties. So, I went on over to the 'chat' page. There's nothing to click on to take me to this enfabled location. So, can't reach them by phone unless I want to hear, every 30 seconds whether or not I wish to, how sorry they are for my delay.
A few years ago I would've used this as an excuse to have a technicolour meltdown. The reason I'm posting this is that I am now able to see beforehand what I'll be doing to myself getting upset over the circumstances. When I do reach somebody, I'm going to tell them as lightly as possible, that if they were an airline, I wouldn't board any of their aircraft. Ever. -
Any recommendations for a chat service (like slack or teams) that offer an OUTGOING webhook? Slack does but it is unfortunately going to be deprecated soon which sucks6
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Ok so giving chatgpt small instructions seems to kind of work
The question is how to connect to it through your own interface? Chat is cutting off code
I don't think this will put programmers out of business
You have to know what you're doing to instruct it lol
Do you think they'll lose their whole user base making this a 1000.00 a year pay service?2 -
Question:
I want to develop a simple reminders service. People will go online and set a reminder and the service will send an email when the reminder is schedule.
I want to use the simplest stack I can. It will be very simple so I don't want anything complex.
So I need a DB backend, a server to host the web interface so people can set up the reminders, and a background process that send out the emails.
People set up reminders, they are stored in the DB and the process read the reminders every X amount of time and send the emails scheduled in that particular time.
I was thinking about using Firebase (only tried it once in a small chat app for practice). A small web interface stored in a server (which? idk. Heroku, AWS?). And a deamon scheduled to run every half an hour (running where? idk. I have a spare laptop that I can use as server for this purpose or Heroku or any other).
What services (free, or at least free at the beginning) would you use in order to save time and money.
PS: I know Python and Java. But I've worked with PHP (and HTML+CSS). I know next to nothing about JS.11