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Search - "frustrated with a client"
Client: Our meeting is going to be on March 27th at 9am. Clear your schedules and add it to your calendar.
Me: I'm not sure why this wasn't cleared with me, but I'm 3 hours behind you guys and that will be 6am for me. If you want to have a meeting at that time, I'll be sleeping.
Client: We start our days early, so we need you to make yourself available at that time. We have other stuff on our agenda so this is the time it will be taking place.
Me: I will not, repeat will not be available at that time. I have the 29th and 30th available at that time, but any day before that will have to be scheduled at 1pm or later. Mondays however are a no go. We have standing appointments on Mondays that we cannot reschedule.
Client: Monday, April 2nd at 9am is the new time. Please clear that time.
Our Company owner: we just said Mondays are a no go.
Client: we're getting frustrated that you are not being flexible with your schedule. Here is what you are going to do. Give us a calendar with every day and time you have available and we'll tell you what works.
Owner: We just gave you a bunch of dates. We're the ones trying to be flexible while you've been dictating what time's we've been available. That's not how this works. Mondays aren't happening. The 27th isn't happening because I'm not going to expect my developer to get up at 6am because it's convenient for you. This is a not a one way street. Let us know when you're ready to find a date and time that works for all of us.
This is the same guy I argue with on a daily basis and tell to fuck off when he's being a douche, but when it matters, he's pretty badass dude.8
I suddenly remembered this after being gone from my previous company for nearly a year.
So, I worked there as a tech supporter and Linux engineer.
What would often happen was clients calling with an issue regarding software of some sorts and about half the time, instead of LOOKING AT THE GODDAMN ERROR MESSAGE they'd just click it away fast and complain shit wasn't working.
I specifically remember this one case:
*big client mails complained that one of their clients' email isn't working. Screenshots weren't possible apparently so after emailing back and forth for way too long, we decide to do a screen sharing session (which we never do).*
(for the record, already emailing for hours, client very frustrated, me as well because the behavior of the software sounds impossible)
Me: alright, close everything, then open it again so I can see what happens.
Client: *opens mail client, error appears, client clicks error away faster than an arch user being able to mention they use arch*
Me: uhm.... I assume you already know what that message said and that it has nothing to do with the issue?
Client: it has nothing to do with the issue.
Me: okay... But have you at least looked the message?
Client: no but it has nothing to do with the issue.
Me: but, how'd you know if you won't look at it?
Client: it has nothing to do with the issue, okay?
Me: okay.... so, what's happening here?
Client: the user isn't receiving email anymore at this point!
Me: alright, have you checked the settings and everything?
Client: of course, all good
Me: okay but can we at least restart the software again to at least check the error message?
Client: FINE. *restarts client (pun intended, of course)*
Error message: username or password incorrect, can't connect to the server.
Client:..... Right, I changed the password...
Client: *sets correct password*
*poof, error message gone*
Client:..... Thanks 💀
Me: you're welcome 😄
So this other senior dev got seriously ill a couple of weeks ago and the project he was working on was assigned to me. His code was so aesthetic, loved his work, the structured code helped me a lot in meeting the deadlines. He returned a few days back and now the company has given him two weeks notice because "his pace is slow". I am frustrated, PM is frustrated. The guy is such a gem that he is still helping with all the new requirements client is throwing at us.8
I was a good programmer.
My teachers always impressed by work..
I was like coming up on my own solutions not from books. Never remembered any algo but still the one who solve mostly every problems
joined companies after college.
I thought I will learn so many new things..
Yes i learned but I'm feeling like I'm losing the spirit of problem solving
I'm just doing same thing, same logic, making similar kind of application with just little difference.
Nothing is like i'm making something new... All I'm doing is using predefined java and android method..
To create some predefined designs and working.
Fucking similar client requirements.
Seems like time to quit job and dedicate myself toward research
I know it's a boring rant... I'm just fucking
Hope hope = new Hope() ;15
'lashed out' to a client for the first time yesterday.
Clients have the habit to call after tickets and while its annoying, it's manageable if it happens *sometimes*
It was happening the entire fucking morning and when a client called for an update about a ticket for the second time, I couldn't help but sound frustrated.
"how far are you with the ticket?"
"i have other things to do as well, you know, you're not the only customer i have to help right now"
"i understand, do you possibly have an eta?"
"no. You're next in line, is that clear enough?"
"okay" *hangs up*
He e-mailed me afterwards apologizing, that was nice.
I'm sorry sir 😥 nothing personal but it can become so fucking annoying sometimes.4
Working with a client...the resident """sysadmin""" hasn't actually been a sysadmin since the early 90s, the last OS he _actually_ managed was SunOS 5 or something. I can't remember what he said. He hasn't kept up AT ALL with modern technologies/terminologies. He's convinced SELinux is a security hardened kernel. We've explained to him several times that it's not but he sees Linux and thinks Linux 1.0 from the 90s. It's downright embarrassing.
Now this would all be well if I didn't have to interface with him often, but the client WILL NOT give me access to their systems. So I have to go through him to get anything done. Which is over webex. So I get to watch this guy type (and mess up) basic commands over and over (he isn't aware of tab completion of any of the bash features that are super useful). So I'm telling him what to type and the delay is always just enough for him to get too far in the command to back out, so its like SSH-over-incompetence with a 500ms ping. It's truly infuriating.
Every once in a while he'll get frustrated enough to hand me control of his webex session, which isn't as painful but once again the delay is bad enough it's still a pain.
Best part is that he looks EXACTLY like Milton from Office Space. So thats one plus to this whole situation!3
The website for our biggest client went down and the server went haywire. Though for this client we don’t provide any infrastructure, so we called their it partner to start figuring this out.
They started blaming us, asking is if we had upgraded the website or changed any PHP settings, which all were a firm no from us. So they told us they had competent people working on the matter.
TL;DR their people isn’t competent and I ended up fixing the issue.
Hours go by, nothing happens, client calls us and we call the it partner, nothing, they don’t understand anything. Told us they can’t find any logs etc.
So we setup a conference call with our CXO, me, another dev and a few people from the it partner.
At this point I’m just asking them if they’ve looked at this and this, no good answer, I fetch a long ethernet cable from my desk, pull it to the CXO’s office and hook up my laptop to start looking into things myself.
IT partner still can’t find anything wrong. I tail the httpd error log and see thousands upon thousands of warning messages about mysql being loaded twice, but that’s not the issue here.
Check top and see there’s 257 instances of httpd, whereas 256 is spawned by httpd, mysql is using 600% cpu and whenever I try to connect to mysql through cli it throws me a too many connections error.
I heard the IT partner talking about a ddos attack, so I asked them to pull it off the public network and only give us access through our vpn. They do that, reboot server, same problems.
Finally we get the it partner to rollback the vm to earlier last night. Everything works great, 30 min later, it crashes again. At this point I’m getting tired and frustrated, this isn’t my job, I thought they had competent people working on this.
I noticed that the db had a few corrupted tables, and ask the it partner to get a dba to look at it. No prevail.
5’o’clock is here, we decide to give the vm rollback another try, but first we go home, get some dinner and resume at 6pm. I had told them I wanted to be in on this call, and said let me try this time.
They spend ages doing the rollback, and then for some reason they have to reconfigure the network and shit. Once it booted, I told their tech to stop mysqld and httpd immediately and prevent it from start at boot.
I can now look at the logs that is leading to this issue. I noticed our debug flag was on and had generated a 30gb log file. Tail it and see it’s what I’d expect, warmings and warnings, And all other logs for mysql and apache is huge, so the drive is full. Just gotta delete it.
I quietly start apache and mysql, see the website is working fine, shut it down and just take a copy of the var/lib/mysql directory and etc directory just go have backups.
Starting to connect a few dots, but I wasn’t exactly sure if it was right. Had the full drive caused mysql to corrupt itself? Only one way to find out. Start apache and mysql back up, and just wait and see. Meanwhile I fixed that mysql being loaded twice. Some genius had put load mysql.so at the top and bottom of php ini.
While waiting on the server to crash again, I’m talking to the it support guy, who told me they haven’t updated anything on the server except security patches now and then, and they didn’t have anyone familiar with this setup. No shit, it’s running php 5.3 -.-
Website up and running 1.5 later, mission accomplished.6
I tried writing this rant before, but I was (and still am) in too good of a mood so it was lengthy, meandering, and over-specific. so I'll summarize(ish).
* working weekends
* incompetence and/or screwy integrations
summary of the summary:
* I can't fix someone else's mess if you don't talk to me!
Summary^3: #TODO: learn telepathy
Bossman at work signed up a very lucrative client by promising them something he couldn't deliver because he misunderstood and miscommunicated scope -- anti-fraud, if you've been following my rants.
Their signup (all four...) are screwy and cause issues and nobody knows why. I didn't write the code, have barely even glanced through it, and it uses a third-party (Clover) that's rather screwy.
Bossman has been asking me to do various things concerning the merchant, but has never been around to provide specifics, so I'm left to guess. I've done my best, but due to the aforementioned screwiness, I really have no idea what's going on. I just sort of muddled my way through.
Bossman also asked me, super late on Friday night (after 8:30pm), to rename one of the merchants because there are two with the same name (with different Clover creds, etc.) and that's just confusing. I didn't see the message because late and tired, and he didn't follow up or text/call me until two days later (today, Sunday). I also thought these were strictly for diagnosing and were de-listed. I had no idea the merchant was live and people were actually purchasing things for it. Had I known this I would have freaked out and demanded specifics on Thursday/Friday because wtf? debugging in production? with broken merchants? selling things for real money? scary bad? hello?
Anyway, I didn't see his message until he texted me about it at like 5pm today while I was about 2 hours from my computer. He's understandably frustrated, and I totally don't blame him, but fuck, miscommunication is a serious problem in this company, and that's amazing because it's so freaking small.
But the short version is that I'm likely going to get blamed for all this, Clover screwiness included. Bossman and I set up a call for 10am tomorrow and I'm positive he's going to try pinning it on me. Totally not going to let him, but his social is lv16+ while mine's like. 2 or 3. 😕 I'll see how it goes.
Really though, I should read @rutee07's book and just roast these fuckers.3
You know how we all get frustrated with new clients who don't provide enough information or detailed background of what the last dev did or tried?
Careful what you wish for. Just took on a new client who has sent 3 separate Word docs, all organized and color coded and fully detailed with the website's life history. All 24 pages of it.
We are supposed to fix the checkout flow and organize the download directory. That's all.
I am very frustrated today and I do not know where to "scream" so I will post this here since I believe you will know how I feel.
Here's the case...
I am developing an e-commerce web application where we sell industrial parts. So my boss told me on March that when we are going to show these parts, we should not show Part Number to visitors because they will steal our information.
Ok, this makes sense but there was a problem.
The Primary Key for these products in our internal system is a string which is the Part Number itself.
I told him on March that we have to come up with another unique number for all the products that we are selling, so this unique number will be the primary key, not the Part Number. This will be best because I will be dependent from the original Part Number itself. And in every meeting he said "That is not priority". So I kept developing the part using the original Part Number as primary key and hid is from the web app. (But the Part Number still shows on URL or on search because this is how my boss designed the app.)
I built the app and is on a test server. Until one of out employees asked my boss: "There is no unique number or Part Number. How are the clients going to reference these parts? If a client buys 20 products and one of those has a problem, how is he going to tell us which products has a problem?"
My boss did not know what to say, and later said to me that I was right and primary key was priority.
I really hate when a guy that knows shit from developing does not listen to suggestions given by developers.
FUCK MY LIFE!
I'm sorry if you did not understand anything.6
This is definitely a total first world problem but I am so frustrated.
I am stuck in a team that embodies the Japanese proverb "The nail that sticks out gets hammered down".
The management are there because it is convenient and flexible and have no interest in managing or keeping up with tech.
The lead developers are extremely anti-social and are not approachable and the this stems down to the devs (not all but really most) - all there just to do the bare minimum and spend most of their energies in trying to avoid work or having learn something.
Unfortunately I am passionate about what I do and want to build high-quality products and this has put me at odds with the way things work.
I could fill up alot of time talking about how I was ordered to "cut" images/icons out of PDFs rather just getting them from the branding team, or how I was scolded for having set up logging, detected a problem caused by another developer and fixed it before it cost a big client a massive amount of money... But really the point is that I have never worked somewhere with such an awful attitude to enthusiasm and quite frankly it boggles my mind trying to understand how they rationalise these things but the answer is always laziness.
Obviously there are worse problems in the world than working in a job where you are encouraged to do nothing... But it actually really depresses me and causes anxiety that I am working with people who don't care about testing or monitoring or learning new things or even collaboration.
Hopefully the job market will start opening again soon5
Person:"you're a dev, you must reeeaaaly get frustrated with semi colons 😏"
Me: "at times but it's not such a big problem with the compilers being better now.😊"
Person: "so innovative!😁"
Me: "nothing is innovative!! All new idea app ideas suck and there are not too many clicks!!! The icons are perfect!! Purple and orange buttons are not a good idea!!! What do you mean you want 3 buttons on the one screen that do the same damn thing!! Do you even think!! Oh of course the users are stupid, takes one to know one!!! Doesn't look like much?!!! Sure the backend is a mother fucking kraken the size of Michigan that runs smoother than a babies bottom but hey, let's bitch cause it's too plain on the eye!!! EVERYTHING IS A LIE LIKE THE EXISTANCE OF YOUR BRAAAAIIIN!! - pants neoriticly-😳
Person: "new client? Or friend with an idea? 😒"6
The most recent that comes to my mind is from one of my previous projects. Our team is already overloaded and frustrated working for this garbage client. One fine day, out of the blue, the client once again revises the list of go-live critical development objects.
Our project manager takes this issue up with the client, and then with our management when the client does not listen.
The response he gets from our management is along the lines of, "But it's just forty development objects. Why are you complaining? Just get it done."
Needless to say, the motivation levels of the entire team went on a downward spiral soon after.1
I'm working on this super fun project in which we can combine the newest technologies, and some not so new but fun to use, we are doing it with docker, ASP.Net core, Angular2, and suddenly the system maintenance guy from the client sends us an email like:
- Just wondering which content management system are you going to use currently we are using WordPress, Orange and Django which ease a lot adding new features and sections
So the PM and me are frustrated and scared that we are going to be forced to use something awful just to please this guy.5
Never lose your sense of wonder when it comes to working with clients. Client berated us saying her data were outdated. Ok. Check the file the third party that generated the data is sending us.
Outline all stated discrepancies in the data back to the client, showing that everything lines up with what we are receiving.
Client is frustrated. Contact the third party in their behalf.
Third party support: “oh yea, client had us start sending data to your competitor like a month ago”
Bruh. Bruh. Bruh.
Fortunately the client wants to stay with us and is getting their data pointed back but how in the hell do you forget that. The reason the client when looking at competition (at least guessing looking at previous call records) is to get faster processing of the data coming from the third party. How are you gonna forget you turned off the sending when you are so worried about speed?! Most of our clients are running 7-8 figure businesses by the way.2
What do you do when your client WANTS a shitty website?
If it's considered a UI anti-pattern, he wants it.
I'm pretty frustrated because I keep bringing him what I consider professional-quality work and he's disappointed, asks for something dumb instead. I made the mistake of giving him Photoshop and encouraging him to try to design some of his ideas. I thought he would be frustrated and decide, okay, Patrick knows best. But that backfired. Now I'm forced to answer basic questions about "how to delete the pixels" and end up on TeamViewer for hours trying to explain vector masks.
His current bright idea is to advertise his product with a comic strip. And let me tell you, it looks really, really awful. Not tasteful material-design-esq vectors, he thinks those are dumb, he prefers crude clipart. But he loves it.
I've kind of dug myself a hole here. It's what the client wants. But the client wants a steaming pile of shit. What do I do? Also forgot to mention, dude is my landlord and I'm behind on rent. FML
pic related; it's his comic4
I have started a new journey on a company on Jabuary 25. I put a lot of effort but apparently the client told my employer I took too many time in my onboarding process (they expected me to be ready in two weeks or less) and they deactivated my slack account (this was on monday, because although I had holidays I turn on my machine in order to advance). The client said this on friday and I got awared on monday. I feel frustrated... Because I put a lot of effort resuming the documentation and even my team mates said it was unfair; some of them took longer than two weeks and they havent make a PR.
So it seemed to me strange as I said... Some of the conclusions we arrived were: We should ask for credentials 1 week before. The other thing was: The guy who technically interviewed me was really important in the project and he has a cool posibility on Barcelona (spain). We assumed that the client feel angry or sad about this and because they want to keep still the relation but want other provider to supply that dev guy, they arose with silly and stupid time requirements. I did all I could taking into account they didnt give me all the credentials at the same time; the first one came one week after.
Soooo here I am... Enjoying a good bench time and learning angular !!!!... sincerely... I wanted to release some shots to the air jaja
I work in a small scale company based on Kolkata, India. It's my first job and I have been working here for last 6 and half years. Now I am the technical lead there.
I love my job. I love taking new challenges which I need to solve on my own (most of the times). My working hours are 9am to 6pm. Hardly I have to stay late at office. Even if I have any client meeting after 6, I do it from home. I am never tired on Mondays, I love to join my office. I can do my personal projects after reaching home, sometimes even in the office. All these goods come with a small price, I get less salary than my friends who are working on the MNCs (e.g. IBM, TCS, HP etc). They are frustrated though, with their jobs, with their bosses, with the long working hours. I am not. Sometimes I feel bad that I earn less. But that feeling doesn't stay much longer. It goes away whenever I join the office and get a new thing to do.
I have rejected offers from many companies. That includes all the major MNCs working in India. I feel bad about that sometimes, just like currently I am feeling. One my friend (a really bad developer) is roaming in the New York city, he is there for an onsite project. I know I can't go their, at least now. And that feels bad.
What should I do? Does it make me an idiot to stay in a company for more than 6 years? Should I switch and join an MNC like everyone does? I am confused. Pretty confused.10
For a new microservice we were designing, I recently had a design discussion with a team member on creating REST endpoints for a new entity. This discussion went on for almost 3 hours, most of the time was spent on why to have two endpoints for getting this resource, one is a POST using a graphQL-like query and another one is a GET using unique ID. I said, the client-side use case is different, one is a dashboard where search results need to be shown based on multiple fields and the unique ID won't be available there because it is a system generated value, second one will be used when the unique ID is present in the client as a result of previous search result. Their responses will be similar, first returns a list of entities, second returns a single entity of the same structure.
Then came the next argument: if both APIs are returning same response, why do we need two different requests ?
It was like saying, because 5+6=11, any sum of two numbers resulting in 11 should always use 5 & 6.
Are people so frustrated of working remotely all the time that they come with such weird arguments ?1
Extremely frustrated with the release process and versioning system at my current company. Don't know if this is same everywhere or the half ass release managers can't think of a better way here.
Basically for any client raised issue that can't wait for next release are built as a hotfix. However hotfixes are never bundled togather or shiped to other clients. This is causing a vicious chain, two clients raise two separate issues on same version. Instead of fixing them as single hotfix (however minor the issues) we create two hotfix versions for each with only their issue. A week later same clients come back with the issue the other raised. Once again instead of bundling what is now effectively same code we build hotfixes on top of the clients respective branches. We now have two branches to maintain with same codebase. No matter how serious issue, the hotfix is never made generally available and always created on client's specific hotfix version.
Now that was an example for only two clients, in reality we have released five patch versions of a product in last 2 years. Each product version contains about a dozen artifacts (webapps, thick clients, etc) with its own version. Each product version being shipped to various clients. Clients being big banks never take a patch of product even if it fixes their issues and continues requesting hotfix. We continue building hotfixes on client branch and creat ever increasing tech debt. There is never a chance to clean up or new development. Just keep doing hotfix after hotfix of same things.
To top if all off, old branches are still in svn while new in git. Old branches still compile with ant new with maven. Old still build with java 5,6,7 while current with 8. Old still build from old jenkins serve pipelines while new has different build server. Old branches had hardcoded integration db details which no longer exists so if tou forget to change before releasing it doesn't work.
Please tell me this is not normal and that there are better ways to do this? Apologies I think I rambled on for too long 😅5
Be me first time using python forced into it.
Get frustrated with all the syntax errors you make and Python's cancerous horseshit syntax.
Chase a weird desync problem between C code client and Python raspberry pi controller.
Make 7000 changes to the code and run out of ideas because nothing makes sense anymore.
Decide to go ahead and write C code.
Find out you've been writing code to a different file and running an older version of the code.
I'm a retatd FML don't be like me.6
Guess who’s back after a few months. I was so frustrated because of something at work today that I needed to vent.
So currently we are working together with a frontend company, we make the api, they do the frontend.
I got a few feedback points, one of the things was that they asked if the dates could be formatted in our language. I said no that’s not really recommend because the api should only handle data not translations or date formatting.
They responded with that it was because of speed... Date formatting is literally a few fucking milliseconds. Technically it is even slower serverside because the fact that I need to process it in a serverless function which is probably less powerful than the average client machine.
Fucking lazy fucks.11
OK. We've got this tiny little pet project of mine (work related)…
I rescued it from the git archive, simply put: someone hot glued an elasticsearch scroll + document processor (processing) together.
After a lot of refactoring, I had an simple, much improved (non-parallel) Akka Worker System without an Akka topology / hierarchy.
I left out the hierarchy at first, because I didn't know Akka at all.
I've worked with a lot of process workflows, and some systems that come very close to IPC, so I wasn't completely in the dark.
Topology requires knowledge / creation of a state machine / process workflow. And at that point of time I just had... Garbage. Partially working garbage.
I finished yesterday the rewrite into several actors... Compared to before, there are 8 actors vs 2... And round about 20 classes more. Mostly since I rewrote the Receive Methods of Akka as Command DTOs... And a lot of functions needed to be seperated into layers (which where non existent before)
Since that felt more natural than the previous chaos of passing strings or other primitive types around, or in the worst case just object....
(Yes: Previously an Actor was essentially a class with one or more functions "doEverything" and maybe a few additional functions which did everything - from Rest Client to Processing)).
Then I draw the actual state machine based on everything I've written in the last weeks and thought about how to create the actual topology and where / how parallelizing might make sense.
Innocent me stumbled in the Akka Docs on Akka Typed... (Didn't know it existed, since I'm very new to Java and Akka).
Hm, that sounds an a lot like what I did. In an different way, yes. But not so different that it might be VERY hard to port to.... And I need to change (for implementation of hierarchy) a few classes....
[I should have known at this stage that my curiosity would get the best of me, but yeah. Curiosity killed the cat.]
Actually the documentation is not bad. It's just that upon reading the first more complex examples, my brain decided to go into panic state.
The've essentially combined all classes in one class in all source code examples [which makes sense more sense later], where it is fscking hard for an chaotic brain like mine to extract information....
The thing is: It's not hard to understand… actually very simple.
It was just my brain throwing an fuck you tantrum.
So I've opened more examples in other tabs and cross referenced what happened there and why...
Few frustrated hours later I got that part.... And the part why it's called Akka Typed. It was pretty simple....
Open the gates of hell, bloody satan that was too easy for fucks sake.
Nooooow.... I just need to port my stuff to Akka Typed.
Cause. Challenge accepted, bitch - eh brain. You throw tantrum, you work overtime. -.-
I just cannot decide wether to go FP or OOP.
Now... I'm curious wether FP is that hard... Hadn't dealt with it at large before.
Can someone please stop me... I'm far too curious again. -.- *cries*6
Trying to have a sit down meeting with a client and they just keep telling me that they are to busy. Looks like I will be twiddling my thumbs till they are done.