Got call from extremely angry customer, our product is shit and doesn't work. At all. Important customer so I went to visit.

He had the perfect setup, our product to the left, our competitor's to the right.

He connected the Ethernet cable to their product, it worked. He plugged it out and connected to ours... Nothing. Shit.

I started to debug on the premises, took logs, everything. It seemed like our product didn't receive any data at all. What the fuck? Tried everything, debugged low level, still nothing. Sweating as hell.

After two hours I got a strange feeling. So I swapped place, our product to the right, competitor's to the left. Now OUR product worked, competitor's zilch.

THE FUCKING ETHERNET CABLE HAD A GLITCH. IF YOU BENT IT TO THE RIGHT IT WORKED, IF YOU BENT IT TO THE LEFT IT WAS BROKEN.

I had never seen a customer be this embarrassed in my life. He apologized to me, my boss, his boss, the Queen, everyone.

We got the contract.

Sit down before you read this.

So I interviewed a guy for a "Support Engineer" internship position.

Me and the team lead sit down and are waiting for him to enter, but apparently he's actually making a coffee in the kitchen.

This isn't exactly a strike since the receptionist told him that he can go get a drink, and we did too. It's just always expected for him to get a glass of water, not waste 3 minutes brewing a coffee.

In any case he comes in, puts the coffee on the table, then his phone, then his wallet, then his keys and then sits on our side of the table.
I ask him to sit in front of us so we can see him. He takes a minute to pack and tranfer himself to the other side of the table. He again places all of the objects on the table.

We begin, team lead tells him about the company. Then I ask him whether he got any questions regarding the job, the team or the company . For the next 15 minutes he bombards us with mostly irrelevant and sometimes inappropriate questions, like:
0: Can I choose my own nickname when getting an email address?
1: Does the entire department get same salaries?
2: Are there yoga classes on Sundays only or every morning?
3: Will I get a car?
4: Does the firm support workspace equality? How many chicks are in the team?
5: I want the newest grey Mac.

And then.. Then the questions turn into demands:
6: I need a high salary (asks for 2.5 more than the job pays. Which is still a lot).
I ask him why would he get that at his first job in the industry (remind you, this is an internship and we are a relatively high paying company).
He says he's getting paid more at his current job.
His CV lists no current job and only indicates that he just finished studying.
He says that he's working at his parent's business...
Next he says that he is very talented and has to be promoted very quickly and that we need to teach him a lot and finance his courses.

At this point me and the team lead were barely holding our laughs.

The team lead asks him about his English (English is not our native language).
He replies "It's good, trust me".
Team lead invites him for an English conversation. Team lead acts like a customer with a broken internet and the guy is there to troubleshoot. (btw that's not job related, just a simple scenario)
TL: "Hello, my name is Andrew, I'm calli..."
Guy: *interrupts* "Yes, yes, hi! Hi! What do you want?"
TL: "Well, if you let me fi..."
Guy: "Ok! Talk!"
TL: "...inish... My internet is not working."
Guy: "Ok, *mimics tuning a V engine or cooking a soup* I fixed! *points at TL* now you say 'yes you fixed'".

Important to note that his English was horrible. Disregarding the accent he just genuinely does not know the language well.

Then he continiues with "See? Good English. Told you no need to check!".

After about half a minute of choking on out silent laughter I ask him how much Python experience he has (job lists a requirement of at least 1 year).
He replies "I'm very good at object oriented functional programming".
I ask again "But what is your experience? Did you ever take any courses? Do you have a git repository to show? Any side.."
*he interrupts again* "I only use Matlab!".

Team lead stands up and proceeds to shake his hand while saying "we will get back to you".

At last the guy says with a stupid smile on his face "You better hire me! Call me back tomorrow." Leaves TL hanging and walks away after packing his stuff into the pockets.

I was so shocked that I wasn't even angry.
We both laughed for the rest of the day though. It was probably the weirdest interview I took part at.

Customer support story time: (swearing in Dutch because it sounds more fun but it's general swearing so no translation needed I think (will translate the non obvious parts)

Me: good morning, how can I help you?
Client: hello, I have a question for you.
Me: go ahead!
Client: alright so.... one sec, let me turn off my music.
Client: hey Google
.
.
.
Client: hey Google
.
Client: Heeeey Gooooooogle
.
Client: HEY GOOGLE, GODVERREDOMME
.
Me: 😆
.
Client: REAGEER GODVERDOMME. "HEY GOOOOGLE"
.
.
Client: VIES VUIL TYFUS DING, LUISTEREN. HEEEEEY GOOOOOOGLE
.
.
Client: JA GODVERREROMME, LUISTER GEWOON, FUCKING KUT DING. *SHOUTS WITH ANGRY VOICE* "HEY GOOGLE HALLOOOO LUISTEEEEEREEEEEN" (oh for fucks sake, LISTEN fucking piece of shit)
Me: *desperately trying to keep it together*
Client: IK DOE HET ZELF WEL JEZUS GODDOMME *FOOTSTEPS, MUSIC STOPS* (Translation: I'll do it myself, fucking hell)
.
.
.
Client: finally, sorry for that 😅
Me: *still trying to control myself* no problem!

!Rant

Support Call:
”our PC stick isn't booting up! Come and fix it! (angry)”

Me:
”The PC are meant to boot up whenever power is delivered to them. Are you sure your TVs are powered on?”

Support Call:
”Yes! I just pressed the power button on both TVs and it didn't turn on the PC sticks.”

Me:
”So you can confirm the TVs are on? Can you change the input and see what happens?”

Support Phone:
”Stop wasting my time and send someone down to fix it now! I told you it isn't working!”

Me:
”Ok, we will get someone out to you as soon as possible.”

Then a support guy drives 2 hours to their store.

When he gets there he realizes that the TVs power is connected to a light switch and they has the switch off!!!

He said ”can we turn on some lights so I can see behind the TV?” and then all the fucking TVs came on.

These are times when I fully understand the concept of “firing a customer”.

The customer sent an email saying ”the downtime for your product was unacceptable.” even after it was explained to them that the problem was them turning off the power.

These fucking idiots actually expect us to deliver products to display on TVs without fucking electricity to run them.

Angry customer (😤): Your software is still too slow!!!
Me (🙄): It's running good all in all. Let's divide this into smaller aspects. Which steps do you need to perform faster?
😤: Every step needs to be as fast as google!
🙄: But our software ain't google, not even to mention your infrastructure
😤: Everything needs to run in 2 seconds!!!
🙄: You aren't helping in any way. We need something to grasp...
😤: It's all your fault.

📴

Summary of the summary: Boss is an asshole. Root gets angry; boss leaves instead of picking a fight for once. This makes Root sad (and really angry).

Summary: Root has another interaction with her boss. The boss is an asshole. Root is a bitch. Root would have been so so so much more of a bitch if the boss actually fucking responded. Root is sad this didn't happen. Root might have gotten fired. That would have made Root happy. :<

-------------

Le wild blackout appears!

-- Conference call (the short-short version) --
Boss: *freaks out* Fix it! Why aren't you fixing it? You have to fix it.
Me: I'm already fixing it. 😕
Boss: You have to fix it! This is important!
Me: Then let's get off this call so I can focus on fixing it!
Boss: Okay but fix it! *begrudgingly hangs up*

-- Slack --
Me: (posting a running log of what I'm doing) This is what i discovered. this is the cause. these are the possible fixes. I picked this one because it's quick and has few consequences, though it may break ____ so it'll need followup fixes. I'll do those tomorrow. Blackout resolved!

Boss: (apparently doesn't even noticed I fixed his shitty service)

-- Next day --
Boss: I want you to work on [stupid shit] instead.
Me: But what about the followup fixes?
Boss: Top priority! because customer service!
Me: ... fine.

-- Next week (verbatim because wtf) --
Boss: Did we test that [resolution] on ______? No one thought to test this. It didnt cross anyones mind at all? Either you guys can make good decisions and document concerns or I have to be part of every decision [...]. But this is basic. SHould have been a team heads up and said if we are switching this what can it break and can we test it. [sic]

Me: Did you want me to resolve the blackout quickly and allow people to actually use our service, or spend two days checking everything that might possibly have gone wrong? I weighed the possibilities and picked the solution with the quickest implementation with the fewest consequences. You're welcome.

Me: (Quotes boss's "SHould have been a team heads up" and links my "this is what could go wrong" heads-up in Slack)
Boss: (pretends not to even notice)
Boss: (talks about customer service related crap)

What a fucking loser.
I'm so angry he didn't respond and start in on me over it. I wanted to tear him to shreds in front of everyone.

Related:
He tried adding another huge project to my plate earlier today, and I started flipping out on him for all these shitty sales features he keeps dumping on me in place of real work that i still get blamed for not finishing. The contractor stepped in before it got too heated, though, which is probably best because my reaction was pretty unprovoked. The above rant, though? Asshole doesn't read, just blames and yells when he's angry.

I really hate him.

Me: Your computer has Operating System corruption.

Customer: What does that mean?

Me: *something, something potato chips* and the only fix is to reinstall Windows.

Customer: Well that's stupid! I need my computer! Darn Windows! Microsoft should pay for that reinstallation! What causes that corruption anyway?

Me: Well, any number of things, but it's mostly caused by a part of the update not downloading correctly, so when it gets installed it creates a hole.

Customer: So now hold on... could shutting the computer down during the updates cause this corruption.

Me: It could, yes. That's why they say to not unplug your computer or shut it down while running the updates.

Customer: I see. Cause yeah, I remember that I was angry when it said it had to do updates, so I shut it down.

Me: Yep, that would cause it.

Customer: Okay, reinstall Windows...

What happens when you change the service call center to 100% AI

AI: Hello, this is the After Service center. How may I help you?

Angry customer: Hey! Do you count this as a product? Do you sell this to use it? F*** shit?! Bring the manager now!

AI: Thank you for your response. We will connect you to the Development team.

Angry customer: Uhhhhhh

AI: Hello, this is the development team. Please state your problems.

A bit relaxed customer: Umm, so this product you guys are selling stops working sometimes, so...

AI: We are sorry, but for the product misfunctions, please contact the After Service. We will connect you to After Service.

F***ed out customer: Wait, I just came from the After Service!

AI: Hello, this is the After Service center. How may I help you?

Angry customer who is ready to throw the phone: I said that the product is not working, and I asked to bring the freaking manager in the line!

AI: Thank you for your response. We will connect you to the Development team.

Customer throwing the phone and shouting: F*********************************************************************************************!

I guess that is what you get for bringing up security issues on someones website.

Not like I could read, edit or delete customer or company data...

I mean what the shit... all I did was try to help and gives me THIS? I even offered to help... maybe he got angry cause I kind of threw it in his face that the whole fucking system is shit and that you can create admin accounts with ease. No it's not a framework or anything, just one big php file with GET parameters as distinction which function he should use. One fucking file where everything goes into.

My mother sits in front of me with her laptop. After a time she asks me, who founded Microsoft. I say: "Bill Gates but why?"
She: "Oh my god, I am winning an iPhone!!!"
I know exactly what's going on, so I go to her and show her the shitty URL and some grammar mistakes in the text and close the tab after explaining that it is phishing.
After that she just looks at me and is sooooo angry about me, because she still thinks that it was real. Only because they "knew which Internet provider we were using and that they just wanted to reward us for being customer!!!". I'm so sad now, because I never thought she would fall for sth. like this... 😔

"Do you have 2 factor auth for the database?"
a customer asked. I stared on the wall in front of me and suddenly fel and urge to punch and piss on something.
I took a deep breath while thinking to myself
*Oh boy, here we go. Another retard*
I put on my nice voice and asked:
"What you mean?"
The customer seems confused, as if my question did not make sense and he said:
"TWO FACTOR AUTHENTICATION! Dont you know what it is? To make the database more secure."

I was fucking right, this person reads to much shit. The fact that the email signature of that person said "Wordpress Developer" made me more angry.
I, still with the nice voice asked
"How would that work?"
"Two factor authentication when I am connecting to the database."
"So, do you want it by SMS then? You'll get alot of messages if it is going to send you one every time a query is made."
The following 7 seconds was dead silent until I heard the person hang up.

Fuck the memes.

Fuck the framework battles.

Fuck the language battles.

Fuck the titles.

Anybody who has been in this field long enough knows that it doesn't matter if your linus fucking torvalds, there is no human who has lived or ever will live that simultaneously understands, knows, and remembers how to implement, in multiple languages, the following:

- jest mocks for complex React components (partial mocks, full mocks, no mocks at all!)
- token cancellation for asynchronous Tasks in C#
- fullstack CRUD, REST, and websocket communication (throw in gRPC for bonus points)
- database query optimization, seeding, and design
- nginx routing, https redirection
- build automation with full test coverage and environment consideration
- docker container versioning, restoration, and cleanup
- internationalization on both the front AND backends
- secret storage, security audits
- package management, maintenence, and deprecation reviews
- integrating with dozens of APIs
- fucking how to center a div

and that's a _comically_ incomplete list; barely scratches the surface of the full range of what a dev can encounter in a given day of writing software

have many of us probably done one or even all of these at different times? surely.

but does that mean we are supposed to draw that up at a moment's notice some cookie-cutter solution like a fucking robot and spit out an answer on a fax sheet?

recruiters, if you read this site (perhaps only the good ones do anyway so its wasted oxygen), just know that whoever you hire its literally the luck of the draw of how well they perform during the interview. sure, perhaps some perform better, but you can never know how good someone is until they literally start working at your org, so... have fun with that.

Oh and I almost forgot, again for you recruiters, on top of that list which you probably won't ever understand for the entirety of your lives, you can also add writing documentation, backup scripts, and orchestrating / administrating fucking JIRA or actually any somewhat technical dashboard like a CMS or website, because once again, the devs are the only truly competent ones - and i don't even mean in a technical sense, i mean in a HUMAN sense of GETTING SHIT DONE IN GENERAL.

There's literally 2 types of people in the world: those who sit around drawing flow charts and talking on the phone all day, and those WHO LITERALLY FUCKING BUILD THE WORLD

why don't i just run the whole fucking company at this point? you guys are "celebrating" that you made literally $5 dollars from a single customer and i'm just sitting here coding 12 hours a day like all is fine and well

i'm so ANGRY its always the same no matter where i go, non-technical people have just no clue, even when you implore them how long things take, they just nod and smile and say "we'll do it the MVP way". sure, fine, you can do that like 2 or 3 times, but not for 6 fucking months until you have a stack of "MVPs" that come toppling down like the garbage they are.

How do expect to keep the "momentum" of your customers and sales (I hope you can hear the hatred of each of these market words as I type them) if the entire system is glued together with ducktape because YOU wanted to expedite the feature by doing it the EASY way instead of the RIGHT way. god, just forget it, nobody is going to listen anyway, its like the 5th time a row in my life

we NEED tests!
we NEED to know our code coverage!
we NEED to design our system to handle large amounts of traffic!
we NEED detailed logging!
we NEED to start building an exception database!

BILBO BAGGINS! I'm not trying to hurt you! I'm trying to help you!

Don't really know what this rant was, I'm just raging and all over the place at the universe. I'm going to bed.

Last september:
I get an email from a customer who want to end the contract. I inform him that the contract runs to the end of March and it will be terminated the last of march.

Customer agrees and I do not hear a word from him. Until now when I closed down all his services.

Angry email:
Why did you close the server and email? are you **** stupid!?

I reply:
21/9 2016, you wanted to terminate all services you had with us. That means that your domains, DNS-services, VPS, email and Office 365 was going to be closed today.

Why is this not uncommon?!

So, basically i am getting desperate, and i'm also angry... and want to cry, and i feel a failure.
My biggest error in this story is "believing"

First of all, I'm a starting entrepreneur as freelancer, started of 6 months ago, back then it all seemed bright, i had my first customer, they believed me, got a second assignment for that same customer, fulfilled the task in brilliance, and was ready to move on to a bigger customer base. Here's where shit goes wrong.

Working with another office that outsources people to various (goverment) contractors, Had a meeting with them, we would cooperate very soon. This was january.

PM: "We've got a gov Dept as a customer that wants to do project XYZ and starting in february, requirements are yadiyadiyadi, you up for it?
Me:"Sure, send me the specs, and timeframe and i'll apply with my offer)"
Project is about a bit backup system migration, lots of fancy shmancy tech used, 2 datacenters setup... a big project that can take up several months...
- sends offer- received an acceptance on the offer

PM " Great, we'll start end of february"
Me: "Ok, end of february is a go then, looking forward to cooperate"

FF to near end of february, receive msg from PM: "Project XYZ delayed until half if march"
Me: "Okay... what is the delay?"
PM:"Govt bureaucracy"
Me " Ok, let's keep in touch"

Near Half of March
PM " Project delayed again".
Me: " Okay... what's the reason?"
PM: "they have decided to take a different approach, and want 3 datacenters now"
Me: "That will change the offer i made for you, can you send me the specs?"
PM: "No, because they havent decided on the techs used, expect end of march"
Me: "Okay...but once you got the specs,s end them to me"

End of March
Pm: " Hy NeatNerdPrime, we still havent got any specs yet... they still forgot to make the shopping list"
Me: "(-_-) ... I thought they already had that covered"
PM:" No, new Govt budget cuts and lots of changes, basically, they still don't know what they really want. But we're just -delayed- , not -cancelled-"
Me: "Okay... i hope we get started soon"
PM: "expect launch beginning of april"
I was not really satisfied with this explanation.... but ok

Beginning of april, at april's folls day
PM "Project delayed again"
Me: " This is a joke right?"
PM: "Sadly, no, they delayed the project since they don't really know what they actually want, we are trying to give them the proposed solution... but they still need approval, and still need to set up shopping list"
Me:"when do we start then?"
PM: " I was told 17th of april'
Me:" I really hope it gets through, i had to decline some proposals for work for months due to this, this ain't funny"
PM: "I know, i'll make up for it"

15th of april...
PM " Project delayed again"
Me right now almost losing my shit
"why this time??? I thought you said 17th of april real launch!"
PM: "they fired their PM, need to hire a new one, delayed until May/June"
Me: "I've set aside some other assignments just because you said you were going to launch at those dates... This is really pushing my limits, can you give me SOME assurances?"
PM: "5th of june would be official go" Me: " Okay, i'm noting 5th of june in my agenda, let's get this through!"

And now i get a message...stating that the date of 5th of june , is for another project, at the same goct dept, but totally different project

WHAT THE FUCKING SHIT I'VE SPENT MONTHS WAITING FOR A PROJECT THAT WAS PRACTICALLY ALL SET AND GO AND EVERY SINGLE FUCKING TIME IT GETS DELAYED, EVERY FUCKING TIME I THINK "you know, i cannot accept these offers since that Govt project will start soon, i cannot do 2 assignments at once especially when they require me to work at govt office at the capital..." AND EVERY FUCKING TIME IT GETS DELAYED!!!

I feel at a loss now..... i've done i think the most horrible thing you can do as a independent and that's not accepting another assignment just because there was a concrete promise for a govt contract...

Almost dried up, nothing much left, had to do some spending because of a move to another apartment... I'm feeling really down, and angry...and down, but mostly angry, for not accepting those offers in the meantime...

TL;Dr be specific, it's actually helpful.

Client rings... "The internet is down"

Me "ok where are you exactly and how are you connecting"

"Ugh the WiFi! Just fix it"

"Ok but where are you?"

"At $companyname"

"Ok and which wi..."

"The wifi?!! Can you do anything right?"

Well... I'm allowed flexibility in terms of pleasantry...

"Ok, there are 3 buildings, 55 rooms, 2 SSID's, 17 access points, 3 routers a RADIUS server and 2 gateways... Be specific or I'll do nothing"

Simple reboot of an access point, but c'mon... It's not a secret where you are

Hey guys, first rant,

At the moment I'm developing a very big and complex app. We are almost done and decided to deliver a test version to our customer. After he received our test he called us and said there is a problem with a function, he just said it's not working and wasn't very specific.

So I decided to check his problem, because an colleague couldn't figure it out.
I started the app via android studio and had a similar problem, there was a huge delay at the automatic recording function of Bluetooth messages, I thought yeah this is his problem.
I showed it my colleague and he said that he doesn't have this problem, we have different Bluetooth simulators so we thought that there must be a problem with the Bluetooth communication or the simulators are broken.
I checked if there is some kind of timing or buffer problem and logged the shit out of the simulator and found nothing, 3 hours were lost🏁.

My colleague checked his last changes because he had changed a lot at the App Api do to new conditions and those customer wishes💀 he couldn't found anything. So we thought maybe it's my device and the device of the customer. We switched the devices and tada no problem with my devices if the app is builded at the pc of my colleague.

I thought ok maybe it's because I turned some ndk features off. Turned it back on, nothing happened. So we exchanged our Android Studio Settings but no difference. So I said yeah whatever my mashine is just fucked. I restarted my mashine for the third time and started android fucking studio. Some little popup showed up "new updates"... the solution came to my mind ... Do to an update of android studio I excidently turned on Instant Run.....🌋 . I checked it, it was activated, these fucking instant run, great idea but not working... Turned it off, everything worked.
I called the customer because he can't have a problem and he said, this time not angry, oh yeah it was just a notification if I want to turn on my Bluetooth and I decided no and the Bluetooth recording is not recording, this is a problem... -😠NO FUCKING COMMENT😤-

A while back a co-worker of mine fucked up by leaving some debug code and pushing to production.
He quickly repaired it, redeployed and everything was good again before the customer experienced any issues.

Later that day, management showed up by his desk to ask what happened, how it happened and stating that he was not "angry enough" about his fuck up, long after it has been repaired.

Up to this day i regret not asking in what unit of measurement we could determine if we were angry enough; decibels? gray hairs? grams of shit in my underwear?

Apparently, part of being a software engineer means knowing how to read minds and do other people's jobs.

While implementing a user story for marketing, we found some associated features that, according to the database, have not been used for years. We tell them this. We do the courtesy of asking, "Hey, is there anything on the site that is utilizing these features? We'd like to clean up the DB."

"We don't know."

Engineering suggests, "Ok, lets turn the feature off, then, and see if anyone complains. It's been years according to the DB."

Marketing gets angry and hostile and says, "That's not the way to do things!"

I don't vocalize, "Well, not knowing how to do your own damned job is not the way to do things."
-
Marketing asks us to integrate a third party feature to the site. We ask, "Ok, what page do you want it on, and what information do you want to collect, and what should it look like?"

"I don't know. You're engineering. You tell us."

We implement it as best we can.

Marketing says, "HEY! This isn't done right! It's missing this and this and this!"

"Did you ask us to implement that? According to the user story, it passes acceptance criteria."

Marketing says, "I thought you would just know that! I didn't know it was a separate thing. Just put it on all the pages, then. You guys really should know the site better."

Engineering gets angry and hostile
-
Marketing says, "We need this removed from the site."

Engineering replies, "We have a GUI for that. Just go to this URL and you can do it yourself."

Marketing replies, "Well, if that's a really complicated thing, can you just run a script against the DB?"

Engineering says, "If we've built a UI for you, we really shouldn't be executing SQL scripts directly against the DB."

Marketing gets angry and hostile.
-
Engineering tries asking nicely.

"Marketing, if you want us to add new stuff to the site, or change stuff, please tell us what it is and where it should go and what the customer experience should be like."

Marketing replies, "We don't know the site that well. We are leaning on you to tell us."

I do not vocalize, all while trying to keep my eyes from bulging out of my head, my face red with rage, "YOU ARE IN CHARGE OF SELLING SHIT ON A WEBSITE THAT YOU KNOW NOTHING ABOUT. YOU ARE ASKING FOR CHANGES TO SOMETHING YOU DON'T EVEN UNDERSTAND. WHAT IS WRONG WITH THIS PICTURE?"

Engineering is angry and hostile.

So there's a recent rant, about making a website work for IE.

I get it, you don't want to make it work for IE because you don't use IE.

But get this: you're not doing the site FOR YOU. You're doing it for the intended user, which is a lot of users that use all kinds of shit. If you don't want to do that, get the fuck out of web development, or from development overall. It's not for you.

I remember when I started my career, I had to make a web app that was intended to be used by, say, 100 people. As a developer I had the best tools for that - cool new 19" monitors, good GPU able to spit out a humongous resolution, and I designed that portal to look great. You know what my superior did then? He took away my 19" monitor and gave me a 14" monitor instead, saying that I became a spoiled brat that totally ignored the customer. I was angry at that, but immediately realized that he was completely right.

It doesn't matter! that it works on your machine. Who the fuck cares about your machine?

Does the software work for the intended user? If not, then you're a shitty developer.

So our company's internet was down. Network admin was really pissed as there is suppose to be a notification from the ISP about down time. Network admin called the ISP customer services to inquire about the problem and they said "Sir, we wanted to email you but our network was down too."
Admin turned from being really angry to laughing out loud real quick...

Story time:
Yesterday I wanted to go to the theater with my girlfriend. It was her idea because as a student you can get reduced tickets for the play, but only via the online store exactely two hours before the play starts. We had already tried two weeks before but with no success. So this time I said i want to be on my pc with a proper browser and not a mobile version like last time. So we are sitting at home me in front of their website on one screen and with a clock on the other screen. Two minutes realy i hit refresh and I get a selection for the reduced tickets, nice.

You would think.

After selecting the amount. ERROR: Can not get your tickets. I was like fuck they are already sold out because it's a popular play. But hey let's try again. I got one ticket but not the second one, okay strange lets try again, same ERROR again. WHAT the FUCK, no feedback what so ever. My girlfriend had then the idea that they maybe restricted the amount for reduced tickets to one (does not state this explicitly but hey lets give it a shot). Use second browser select one ticket. ERROR can not get you the amount of seats. Rage level near to a 1000 why did it work two minutes before but not anymore. Trying around for five more minutes finally got the second ticket.

Now the real fun begins.

Proceeding to checkout should not be that hard you would think, but you need to be registered for that. Okay so let's do that. The salutation is not required neither is the address for the tickets but you need to have a company name??!!!!! The fuck?? I am not self employed and neither are a most other people around here so why is this field mandatory? Beeing a little under stress I decided to found the "asdf" company with my girlfriend.

Now one would think checking out is easy. Not so fast.

After accepting the terms of service another ERROR, unable to accept your data. What data? I did not input anything new? Where does this come from? Ok never mind I am going to pay with credid card that must work!
ERROR: Internal paymentservice initialization failure! Sorry what? I thought maybe I was to long idle in this browser and they do not reserve the tickets for so long (which would be no surprise to me at this point). Let's try again. Nope same error.

Now my rage level was really over 9000 but we really wanted to go so I decided to call the customer SUPPORT. Or better to say I had a answering maching telling me for ten minutes how sorry they are that this takes so long, yeah you bet. Then and this is now really great: the support guy asks me: "What error do you see? Internal paymentservice initialization failure?" I was like, okay he knows this so they need to know how to handle it. FUCK NO. "Sorry I can't help you. This is our payment system maybe they (IT) are doing some maintenance I can't halp you. Call the theater directly good day." Sorry what just happened, you fuckers are the vendors for the tickets for nearly all big events around here and the theater explicitly states to call you for tickets but you can not help me? Like hell.

This process took 25 very frustrating minutes and I was really angry and wanted to quit, then I saw that there is also a paypal option which I had not tried. With very little hope i selected everything for the payment, registered with paypal and they told me I already had an account. So reactivated this five year old account payed with all the mobile passwords and tans to finally, after 30 fucking minutes, get a pdf file for a ticket. Repeated the last step for the second ticket and with some time left to get there we were off.

Today I announced to a customer (a shitty one) that we had lost all their data. When I was done explaining what happened, one of my employee turn to me and said :"oh! I know where the data are. I did a backup there". It was after 1 weeks of searching that the tech decided to tell us he knew where all the backup went... Now I have to call the customer again...

Worst hack/attack I had to deal with?

Worst, or funniest. A partnership with a Canadian company got turned upside down and our company decided to 'part ways' by simply not returning his phone calls/emails, etc. A big 'jerk move' IMO, but all I was responsible for was a web portal into our system (submitting orders, inventory, etc).

After the separation, I removed the login permissions, but the ex-partner system was set up to 'ping' our site for various updates and we were logging the failed login attempts, maybe 5 a day or so. Our network admin got tired of seeing that error in his logs and reached out to the VP (responsible for the 'break up') and requested he tell the partner their system is still trying to login and stop it. Couple of days later, we were getting random 300, 500, 1000 failed login attempts (causing automated emails to notify that there was a problem). The partner knew that we were likely getting alerted, and kept up the barage. When alerts get high enough, they are sent to the IT-VP, which gets a whole bunch of people involved.
VP-Marketing: "Why are you allowing them into our system?! Cut them off, NOW!"
Me: "I'm not letting them in, I'm stopping them, hence the login error."
VP-Marketing: "That jackass said he will keep trying to get into our system unless we pay him $10,000. Just turn those machines off!"
VP-IT : "We can't. They serve our other international partners."
<slams hand on table>
VP-Marketing: "I don't fucking believe this! How the fuck did you let this happen!?"
VP-IT: "Yes, you shouldn't have allowed the partner into our system to begin with. What are you going to do to fix this situation?"
Me: "Um, we've been testing for months already went live some time ago. I didn't know you defaulted on the contract until last week. 'Jake' is likely running a script. He'll get bored of doing that and in a couple of weeks, he'll stop. I say lets ignore him. This really a network problem, not a coding problem."
IT-MGR: "Now..now...lets not make excuses and point fingers. It's time to fix your code."
IT-VP: "I agree. We're not going to let anyone blackmail us. Make it happen."

So I figure out the partner's IP address, and hard-code the value in my service so it doesn't log the login failure (if IP = '10.50.etc and so on' major hack job). That worked for a couple of days, then (I suspect) the ISP re-assigned a new IP and the errors started up again.

After a few angry emails from the 'powers-that-be', our network admin stops by my desk.
D: "Dude, I'm sorry, I've been so busy. I just heard and I wished they had told me what was going on. I'm going to block his entire domain and send a request to the ISP to shut him down. This was my problem to fix, you should have never been involved."

After 'D' worked his mojo, the errors stopped.

Month later, 'D' gave me an update. He was still logging the traffic from the partner's system (the ISP wanted extensive logs to prove the customer was abusing their service) and like magic one day, it all stopped. ~2 weeks after the 'break up'.

The One thing every Dev should know about:
Never Push to production on Friday.

Coworker pushed to production yesterday.
Customer saw it and likes the new features.
Customer also saw a shitpile of Bugs.
Customer is angry and my weekend is runined

Greatest thing just happened.

Get a ticket about orders not being processed in our webshop. Angry customer. Critical!!!!

Starts troubleshooting. Nothing has changed in the code recently, was working just fine yesterday. Works locally and on test server. Hmmm...

Take a chance. Writes back to customer: “there! Try to place an order again” without changing anything.

5 minutes I get back “awesome! Everything works again and all previous orders have appeared. Good work!”.

Happy customer. Happy dev :)
Fin

I was pressued to shift the blame.

We received an angry email from a customer that some of their data had disappeared. The boss assigns me to this task. This feature is relatively new and we've found some bugs in the past in here. I go through request logs, search the database, run some diagnostics, etc. for about 5 hours and I cannot find the problem. I focus on the bugs that we've had before but they don't seem to be the problem.

I tell the boss "sorry but I checked XYZ and I can't find the problem. I'm out of ideas." But the boss wanted answers by the end of the day. They did not want to admit to the client that we couldn't figure out what's wrong.

By now I was more pressured to find an answer, find something or someone to blame it on, not exactly to find the real solution. So I made up some BS:

"Sometimes, in HTML forms, the number inputs allow you to change the number by scrolling. We have some long forms where the user has to scroll. Perhaps the focus remained on the number input, so when they scrolled down they accidentally changed the number they meant to input."

The boss was happy with that. We explained this to the customer, and there's now a ticket to change type="number" to type="text" in our HTML forms and to validate it in th backend.

A week later another customer shows us a different error. This one is more clear because it had a stack trace, but I realise that this error is what caused our last error. It was pretty obscure, mind you, the unit tests didn't detect it.

I didn't tell the boss that they were connected tho.

With two angry clients in two weeks, I finally convinced the boss to give us more time to write more unit tests with full coverage.

Being asked (or more accurately made!) to travel Mon-Fri (i.e. staying away from home) for at least 2 months to a customer's site to work on a completely insane project that had no design, formal requirements, preparation or support. It was just a "friendly side project" 2 friendly managers concocted.

After some research, the project wasn't actually technically possible, but the customer wanted it so I had to try to find a solution.

The complication for me was that my wife was almost 8 months pregnant with our first kid and I made it clear I really wanted to be at home. Was left to feel I had little choice but to go. Project runs over but damnit I'm taking my 3 weeks parental leave entitlement.

Day before I'm due to go back to work, I get an email saying "You'll be travelling tomorrow for the next few weeks". At that point, I replied with the most angry work email I've ever sent and threatened that if that was the case I wouldn't be back. Plans were changed.

I ended up leaving within a couple of months anyway.

I was working in a manufacturing facility where I had hundreds of industrial computers and printers that were between 0 and 20 years old. They were running on their own clean network so that someone has to be in the manufacturing network to access them. The boss announced that the executives will be pushing a “zero trust” security model because they need IoT devices. I told him “A computer running Windows 98 can’t be on the same VLAN as office computers. We can’t harden most of the systems or patch the vulnerabilities. We also can’t reprogram all of the devices to communicate using TLS or encrypt communications.“ Executives got offended that I would even question the decision and be so vocal about it. They hired a team to remove the network hardware and told me that I was overreacting. All of our system support was contracted to India so I was going to be the on-site support person.

They moved all the manufacturing devices to the office network. Then the attacks started. Printers dumped thousands of pages of memes. Ransomware shut down manufacturing computers. Our central database had someone change a serial number for a product to “hello world” and that device got shipped to a customer. SharePoint was attacked in many many ways. VNC servers were running on most computers and occasionally I would see someone remotely poking around and I knew it wasn’t from our team because we were all there.

I bought a case of cheap consumer routers and used them in manufacturing cells to block port traffic. I used Kali on an old computer to scan and patch network vulnerabilities daily.

The worst part was executives didn’t “believe” that there were security incidents. You don’t believe in what you don’t understand right?

After 8 months of responding to security incident after security incident I quit to avoid burning out. This is a company that manufactures and sells devices to big companies like apple and google to install in their network. This isn’t an insignificant company. Security negligence on a level I get angry thinking about.

So the development team are being sent very angry emails from a customer.

Reason being that we can't send a release to them because we are waiting for the signing of a document our managment has known about for five months...

While mangement just keeps passing around responsibility and just throws poop. I'm seriously starting to question why middle managers are allowed to exist in a company structure.

I'm two days away from personally calling the CEO then someone gets fired. It's me or one of these middle manager clowns.

Oh boy, this is gonna be good:

TL;DR: Digital bailiffs are vulnerable as fuck

So, apparently some debt has come back haunting me, it's a somewhat hefty clai and for the average employee this means a lot, it means a lot to me as well but currently things are looking better so i can pay it jsut like that. However, and this is where it's gonna get good:

The Bailiff sent their first contact by mail, on my company address instead of my personal one (its's important since the debt is on a personal record, not company's) but okay, whatever. So they send me a copy of their court appeal, claiming that "according to our data, you are debtor of this debt". with a URL to their portal with a USERNAME and a PASSWORD in cleartext to the message.
Okay, i thought we were passed sending creds in plaintext to people and use tokenized URL's for initiating a login (siilar to email verification links) but okay! Let's pretend we're a dumbfuck average joe sweating already from the bailiff claims and sweating already by attempting to use the computer for something useful instead of just social media junk, vidya and porn.

So i click on the link (of course with noscript and network graph enabled and general security precautions) and UHOH, already a first red flag: The link redirects to a plain http site with NOT username and password: But other fields called OGM and dossiernumer AND it requires you to fill in your age???
Filling in the received username and password obviously does not work and when inspecting the page... oh boy!

This is a clusterfuck of javascript files that do horrible things, i'm no expert in frontend but nothing from the homebrewn stuff i inspect seems to be proper coding... Okay... Anyways, we keep pretending we're dumbasses and let's move on.

I ask for the seemingly "new" credentials and i receive new credentials again, no tokenized URL. okay.

Now Once i log in i get a horrible looking screen still made in the 90's or early 2000's which just contains: the claimaint, a pie chart in big red for amount unpaid, a box which allows you to write an - i suspect unsanitized - text block input field and... NO DATA! The bailiff STILL cannot show what the documents are as evidence for the claim!

Now we stop being the pretending dumbassery and inspect what's going on: A 'customer portal' that does not redirect to a secure webpage, credentials in plaintext and not even working, and the portal seems to have various calls to various domains i hardly seem to think they can be associated with bailiff operations, but more marketing and such... The portal does not show any of the - required by law - data supporting the claim, and it contains nothing in the user interface showing as such.
The portal is being developed by some company claiming to be "specialized in bailiff software" and oh boy oh boy..they're fucked because...

The GDPR requirements.. .they comply to none of them. And there is no way to request support nor to file a complaint nor to request access to the actual data. No DPO, no dedicated email addresses, nothing.

But this is really the ham: The amount on their portal as claimed debt is completely different from the one they came for today, for the sae benefactor! In Belgium, this is considered illegal and is reason enough to completely make the claim void. the siple reason is that it's unjust for the debtor to assess which amount he has to pay, and obviously bailiffs want to make the people pay the highest amount.

So, i sent the bailiff a business proposal to hire me as an expert to tackle these issues and even sent him a commercial bonus of a reduction of my consultancy fees with the amount of the bailiff claim! Not being sneery or angry, but a polite constructive proposal (which will be entirely to my benefit)

So, basically what i want to say is, when life gives you lemons, use your brain and start making lemonade, and with the rest create fertilizer and whatnot and sent it to the lemonthrower, and make him drink it and tell to you it was "yummy yummy i got my own lemons in my tummy"

So, instead of ranting and being angry and such... i simply sent an email to the bailiff, pointing out various issues (the ones

My coleague's story

- before leaving after long day at the office final look at support cases (after official support hours)
- sev1 ticket logged an hour ago, noone called us (although should have; after support hours)
- angry manager calls and demands to get in touch with the client immediately (we're already after support hours, FTS should pick the case, not us)
- we reach out. Customer has business-impacting case
- after initial info gathering: some cert got expired, they got a new one and placed it in the app's directory. The app still does not work
- the first question we ask: "are you sure you have placed it in the right directory?"
- "yes, we are sure. No problems there" - answers a voice with indian accent
- noone finds the root cause for hours.
- It's already 1am
- someone from client's specialists comes up with an idea: "are we sure the cert is in the right place? Let's try to move it to the same directory the old one was in the first place"
- .................................................
- production is working again
- "Why didn't anyone from support suggest this?!?!"
- .................................................
- 2am. Case solved, manager is informed everything's allright now.
- In the morning we get yelled at by the manager bcz we supposedly missed a sev1 ticket and were incompetent during the conf. call

This reminds me why I stay away from support. And why I started hating people. And why I do not work with indians (our ways are too different for me to stay sane and not to kill anyone).

What a day! yesterday i submited a new version of our mobile app and the shit began.
The app was validated during the night (AppStore), when i wake up this morning my inbox was full! Basically every users who updated the app was stuck i tried to figure out whats going on. After few hours our customer service called me to help one of our client who was very angry, the funniest part is that the client recognize me... i was his teacher few years ago...
Guys i feel raped... really

I work in a dev company. One of our clients hired us to help them out as their devs are failing with their deadlines.

I had to expose app services via an api. I did it. Client company devs didn't like the way I did it as I rewrote their datamodels and declared them as api-use-only. I was demanded to return bkend services' data structures.

I didn't agree and waited until deadline to submit my code.

Now they are honestly thanking me for what I did as I've saved them from a forever-mutating-api-and-angry-integration-customers hell.

Not sure whether should I be happy or worried. I forced my solution onto them. It's not proffessional. But yhe customer is happier now than it would've been.

What do you do in such situations?

I decided to learn Flutter, because the idea of a common code base between Android and iOS sounds nice. I'm late to the party, I know.
So I install everything and start typing in the tutorial. TAB... two spaces. I absolutely hate that so let's change it. In the settings, it sends me to a FAQ which more or less says this is the way it is, deal with it. But I want my tabs to be four spaces, every code editor since the dawn of time could do this... I'M PAYING FOR THIS SHIT!!!!!!!
Ok, let's check the JetBrains website, I'm starting to lose my patience, but let's do it. At this point I should also mention that I'm feeling pretty stupid. I mean, I'm checking on the internet about how to do something which obviously must be obvious, why am I not seeing it?
I find a page on the official website. JetBrains' replies are along the lines of "Why would you want that?", "The holly wars between tabs and spaces are over", "Most people like it this way", "The overlords said this is the coding style to be used" (Ok, the last one was me reading between the lines). At the end of the thread, they provide a "hackish solution" (their words, not mine). Which doesn't work. Because why should it?
Not even when PyCharm's debugger randomly shat itself and I had to use print statements I got so angry. That was relatively fine, bugs are a fact of life, and the overall package is good, so I kept paying.
But now you're telling me that I cannot use what should be a common feature of every code editor just because you and the overlords know better?
Well, fuck you and the horse you came in on JetBrains, you've just lost a customer.

has one of you guys ever had an aggressive customer? The type that says to come visit your office to break everything out of anger? I had that experience today.

Now that my math posts have failed to garner the anger they formerly did, we here at Wisecrack Studios, like all teams of people completely out of ideas, have come up with a brilliant never-before-tried concept to bring fresh shitposts to your pocket-telescreen this fine year of 2020.

We present to you the DevRant shitposter census!

Yes we pride ourselves in our quality bait and bullshit here at WS. Founded in [previous year a long long time ago], we focus on craftmanship, tradition, and doing it right. Our bait is loved the world over for "it's fresh flavor", "so good, it's like you're abusing heroin right along with the company employees!'

And now, you too get to participate and choose your very own bullshit!
You could say we may have invented a totally new word just to describe it: crowdsourcing!
Isn't it just *brilliant*.

Here is Wisecrack's "Private Select" census, of only the most choice *premium* finely-aged shitpost ideas for this [current year].

Please, please, one vote per customer!

* Moar javascript shitposts (no we won't be doing any more, even WE are tired of js rants).

* Overly pixelated memes (obviously not) blatantly ripped and automatically uploaded via shitty selenium scripts

* Real life hijinxs, trolling shitty companies hiring processes for fun at their expense!

* DevRantCon now with 100% more orgies. Reserve your kickstarter ticket today.

* Disappointing vaporware announcements that take ten minutes to read and build your excitement up only to crush it before your very eyes like a child's first lego build in the hands of an angry nd merciless andre the giant disappointed by the craftmanship of a five year old.

* A livestream of a monkey on an actual typewriter, with a btc betting pool each time an actual word is typed, along with a $5 "shock the monkey" button to spice things up a bit
(our lawyers are informing us this may or may not be illegal in some or all nations. We'll get back to you when sealand responds with our request about their laws on unnecessary animal cruelty. )

* Video conference with devrants creators where we all play "I've never" that doesn't end until at least one person passes out black drunk.

* Weekly comedy write ups with jokes (not obviously) blatantly stolen from cards against humanity

* HipsterRants: why your favorite [thing - game, music, movie, book] sucks, and why I hate you for liking it.

* Did we mention javascript rants?

* Cool new projects by devranters and our merciless breakdown of why each one is pure, unadulterated shit, everything that was done wrong, and why you should personally be ashamed for using it.

* SadRants: cancer, meth abuse, homelessness, how we'll all die at the end, and how the sun will one day turn into a giant ball of fire that will consume the earth and leave no trace that anyone ever existed, and nothing we do will ultimately matter.

* HappyRants: ( ͡° ͜ʖ ͡°) oh yeah, you feeling it now mr krabs?

* Technical breakdowns that are completely wrong, utterly incompetent, intentionally misleading, and wildly upvoted by people who are unfamiliar.

Vote for your favorite topic/idea today! or even submit your own for our 'consideration'!

Clickbait, now in technicolor!

Customer service my ass. I wouldn't even call it service. All you could do is check if it's working now. Of course it's​ working... I've​ just told you it's fucking working 2 minutes then inaccessible for fucking 10.

And when I tell you that your service had began to loose quality in the past few months you just sit there in FUCKING SILENCE. MOTHERFUCKER JUST TELL ME THAT YOU CAN'T DO ANYTHING ABOUT IT... OR SORRY... OR GO FUCK YOURSELF, NOT MY JOB... I DON'T FUCKING CARE JUST DON'T SIT THERE IN SILENCE UNTIL I HAVE ENOUGH AND HANG UP... I WASN'T EVEN SHOUTED TO HIM. I was disappointed but not angry... Not until you decided to just ignore me, fucktard...

Needless to say just when I hung up it stopped working again. -.-

I had a complaint about a product I bought from a store a while back. I was resistant to taking into the store because the people there make you feel like you are stealing when trying to return a defective DVD. So I contacted the store via their website. I put in my first and last name and my email in the message to them. This is an excerpt of what I got back:

---

Response By Email (Triston) (12/12/2019 03:56 AM)
Hi Phuckin,

Your satisfaction is our top priority and your comments have been forwarded to your local Store. The management team there will take appropriate action and you can expect a response from them within three business days.
<store specific info>

Customer By (Phuckin Chit) (12/11/2019 03:40 PM)
<details of my complaint, etc>

---

Apparently I had created an account with this store a while back when I was angry. Hence my name being reported as Phuckin Chit. Even though I entered my name in the form it used the stored name associated with my email. At this point I am not sure they are going to help me.

Was an internal auditor translating department process to a technical spec for a programmer. We were going to leverage an external company's API which would replace our need to use their slow and buggy web app.

During a meeting, an audit teammate suggested something be changed with the external service we were using. I said we could bring it up with the company but we shouldn't rely on it because we were a small customer even during out busiest month (200 from us vs 10000+ from big banks).

Teammate said we should have our programming team fix it. I made it clear that it was not our side and that to build out the service on our side was beyond our scope. Teammate continued to bring it up during the meeting then went back to desk after meeting and emailed us all marked up screenshots of the feature.

I ignored this and finished writing up the specs, sending them over to the programmer building out the service.

30 minutes later I get a call from programmer's manager who was quite angry at an expanded scope that was impossible (engineers were king at this company. Best not to anger them). Turns out my teammate had emailed his own spec to the programmers full of impossible features that did not reference the API docs.

I feel bad about it now but I yelled at my teammate quite loudly. I said he was spending time on something that was not reasonable or possible and when they continued to talk about their feature I yelled even louder.

Didn't get fired but it definitely tagged me as an asshole until I left. Fair enough :)

Customer: You don't seem very comfortable with this; maybe you could pass it on to another engineer..?

Situation:
I'm a System Management team engineer. Customer is asking about licensing (which is a different team) and has that very rude habit of asking a question, doing a small pause in which I start answering, and then speaking again and cutting me off; thus causing me to seem very splutter-y. Since I couldn't give a definitive answer to his licensing question he doubts everything and thinks I can't do crap. And he's the one who wants me to sit on an upgrade with him because he's too afraid to follow documentation.

His words to me: "Have you ever done this upgrade before; I mean are you familiar with it?"

Me: "Nope since it's not policy to sit on upgrades as we are a break-fix center but I've directed other customers to do it through the documentation I've given you and they got on fine."

Seriously doubt the capacity of some of these guys to do an upgrade where there's step-by-step videos and very legit documentation (never mind this upgrade uses the tool which has the best record for not breaking)

But sir, it's not a bug... It's a feature

Me: Why do we do this this time consuming, low value thing?
My tech lead: Because if we don't, a box becomes red on some executive report.
Me: Why is this deadline so important? It's not customer facing or any kind of critical bug/vulnerability?
My tech lead: Because it was a company wide mandate, and we'll show up on some executive report if we're late.
Me: *angry dev noises*

They must dole out lashings to the tech leads and the directors any time we fail to meet some completely arbitrary demand. The act like the world is going to end any time we get too close to a deadline 🤦‍♂️

Makes no sense that they then turn around and worship the ground senior leadership walks on. I wonder if it's some weird form of stockholm syndrome.