Is this really what tech-startup culture is?

A year ago I wanted to make a change and joined my friend who is a VP at a startup. She and my team are great even up to the C-suite level. But after a recent encounter with the core developer team here… I’m at my
breaking point.

This dev team is extremely tribal. It’s as if they view other tech teams as “others” and it’s “us vs. them”. My team works on a different vertical so I’ve never interacted with them before and a timeline of events is below. Is this kind of behavior a normal thing at a tech startups?

/story
Here’s some highlights from the last month…

- Customer demands a deliverable because it’s in a contract signed a year ago.
- No one in dev can be troubled to lift a finger (holiday season). I get called in to support.
- This isn’t my code - I’ve never seen or used it before.
- None of dev’s documentation is up to date.
- Find out dev hasn’t touched client’s project in a year.
- Spend weeks working with it. Find fundamental flaws which could have put us in legal jeopardy.
- I realize dev never finished this project because it doesn’t even have basic functionality to do what customer needs.
- Spent entire Christmas/New Year working.
- Create dozens of bug tickets and merge requests.
- Barely squeeze by and save multi-million $ contract renewal.

So what happens next?
- Reprimanded by the dev lead. He tells me I’m “hurting people’s feelings” by pointing out so many problems.
- A PM in a public Slack channel told me I was “passive aggressive” for a Jira issue where I wrote (verbatim) “Can we enable code highlighting in this text box? It’s difficult to show steps to reproduce the bug.”
- get told by VP to stop talking to them
- a bunch of merge requests rejected without explanation
- weeks later I see someone in dev run into a bug I found. I sent him the fix. They accepted his MR in the same day and it actually added another new bug.
- I lookup the recent commits of the lead-dev who chewed me out, he’s been working on adding colors to his console log output for print debugging. This is a time-critical application and he adds 30% overhead with logging debug information in production.
- Meanwhile dozens of major bugs exist and are ignored.
- The CTO at this company loves these people - though he hasn’t brought in any new business (literally) ever.
- My team is about to close a new contract and we’ve spent 15 days to work on it.
- The CTO said my team is slow and doesn’t fit with the business model of the company.

My team has never dealt with these devs before, so I checked Glassdoor for other experiences, the dev team apparently…
- uses “vulgar slurs for women”
- talking about technical issues “resulted in a lot of resentment”
- has an apparent “desire for revenge”

/ end story

This last month really shocked me because for my career so far I’ve never dealt with this kind of behavior. I could see a startup accepting this kind of culture if was bringing in a lot of revenue but they aren’t. They dropped the ball so hard we all lost our bonuses this year. It’s made even worse with the fact that they are constantly producing complete dog poop code (I’ve kept that opinion to myself though).

I’m really left wondering if this is just how it is in the high-stakes startup world.

Sorry - this started out as a question but ended up another dev rant.

The joys of using overpriced enterprise software...

Me: Hey, I tried connect to the server, but I'm getting a "connection refused" error. Is it really running.
Other: hmm, I'll check
Other: The host restarted, but I'll get the software up again, no problemo
Other: I started the server again, but there's, but it's throwing errors while initializing. Time to write customer support

And then you get that premium customer support that think we don't know how to use their software at times. And once they realize we do, they don't know much better either. And once they realize we know how to use it there are 3 possibilities:
* They need our help to debug stuff before knowing what is going on
* They need to release a new version and accidentally break backwards compatibility and create enough work for us to burn through the clients contact hours
* They provide helpful advice (secret ending)

These fuck don't even release a proper changelog for their software nor their manuals.

For the first time I am feeling like.... I hate my job.

Agile and Scrum can be fucked, but at least there is a work methodology. I was hired by a company being run the old school way.

These guys never heard of git??
- Fuck you. We never used git and neither should you.

Client company does not want to give me push/pull access to their gitlab instance??
- Fuck you, you can use our RDP server for that.

Project planning features be damned, they've got email, Teams and videocalls!

Can I develop in peace? Fuck no, I have to give IT support to the guy who hired me.

Our timeline is defined IN A FUCKING WORD DOCUMENT FOR FUCKS SAKE. I can't connect Issues to milestones in a Word doc

Oh, and the customer is running everything on prem. If there is a need to scale up, FUCK ME. I should have specified 20 machines from the get go or gtfo. We're using 2 machines to run 8 different services that are going to be ingesting and computing data.

They want state of the art on a cheapskate.

And I have nothing else lined up at the moment. Although I am soon to renew the contract... This contract binds me with professional responsibility for a project being ran by people who do not give a single fuck about optimizing the work process.

I know folks do their best, but come on Apple, this can't be that hard. Bought an IPhone at an estate sale (elderly individual died suddenly, so no one had knowledge of the apple id, passwords, etc) and I've been trying to convince apple to clear the activation lock. (AS = Apple Support)

<after explaining the situation>
AS: "Have you tried putting the phone in recovery mode? That should clear the lock"
Me: "I've already done that. It prompts for the apple id and password, which I don't have"
AS: "You need to talk to the owner and get the information"
Me: "As I explained, I purchased the phone at an estate sale of someone who died. I have the bill of sale, serial number, the box, obituary. What else do you need?"
AS: "Have you tried contacting a family member? They might have have that information."
Me: "The family members at the sale told us this is all they had. This kind of thing has to happen. I can't believe Apple can't clear the activation lock."
AS: "Yes, we can, but I'm very sorry we take security seriously."
Me: "I understand, what do I do now?"
AS: "Did you log out of the phone? Go to settings ..."
Me: "Yes, I tried all those steps before calling. It prompts for the AppleID and password."
AS: "Did you try entering the password?"
Me: "No, I don't have it. I already explained there is no way to know"
AS: "Yes..yes...sorry...I'm just reading the information in front of me. I found something, have you tried submitting a activation lock removal request?"
Me: "Yes, it was denied, didn't tell me why, which is why I'm calling. What about taking this phone to an Apple store? I have all the paperwork."
AS: "Sure, you can try. You might need the death certificate. The family or the coroner will have a copy."
Me: "What!? Apple requires a death certificate to unlock a phone!? I'm pretty sure not even the family is going to give a total stranger a death certificate"
AS: "Sorry sir, I'm just reading what is in front of me. Without that certificate, there is no way to prove the person died. You can try the Apple store, but they will likely require it."
Me: "That's a lot of drama for unlocking a phone. A *phone*"
AS: "Yes sir, I understand. If there anything else we can do let us know and thank you for being an a apple customer."

Next stop, the Apple Store.

Stakeholder: Is it possible for you to set up the website to automatically resubmit failed online orders? Last time there were failed orders, we tried submitting manually but a lot failed because they were tickets for the previous day.

Product Manager: What are your thoughts, Developer?

Me: This wouldn’t be worth the labor. It’s something that would rarely be used. There are very few orders that fail. I’d be surprised if it was even once a week. The recent bunch of order failures that SH is talking about happened because the ticketing server (separate from the website) couldn’t handle all the requests. Let’s say you had resubmission logic to try 3x before allowing the fail. It wouldn’t work because the server was overwhelmed already. Let’s say you had a background task to check for failures every ten minutes and resubmit those. It might not be helpful because the customer could have already gone to a ticketing window for help with the failed order.

SH: But what if it happens again???

Me: The solution is to make sure the ticketing server can handle the influx of requests. We can coordinate with that team. Wait. Why did you wait until the next day to resubmit orders in the admin panel? A lot of those failures happened when there were many hours left in the business day. For each order failure, an email notification is sent to the sales support email in real time. Who is monitoring that inbox? Someone must be looking at it because the sales support email is listed multiple times on the ticketing website as the technical assistance email.

SH: I know that email notification goes to the engineering team.

Me: My question is not about the engineering team. I asked who is monitoring the sales support inbox.

SH: That email … gets filtered.

Me and Product Manager: 😧🤯🤬

PM: First, you need to stop filtering that email notification. Second, your team needs to come up with a flow to handle failed orders because you told us you don’t have one. After you tried this and there’s still an issue, then we can revisit.

—-
If you’re wondering why I said no, I’m a team of one and I have a bunch of other development tasks on my plate. I’m not automating a manual task that rarely has to be performed.

Holy retarded internet company. The fiber cable that comes from the power pole lost its connection to the building I live in. So the fiber was laying on the ground in the parking lot. The upside is it is still working. The problem is people are going to run over the fiber and break it. So I sent an email to the ISP on Thursday. They didn't create a ticket all day on Friday. By the time I got home they were not open. I called their tech support number and pressed 0 until I got a real person. I explained they need to fix this soon or it will get broken. They said "I understand" and then proceeded to create a ticket for fucking wednesday next week! I told them it will damaged by then. They said "I understand". Then I get a text saying they will do this wednesday. No you stupid fuckers, you do not understand!

Queue the McGuiver music:
I got out some steel wire I use to fix stupid shit like this. I made a hook to connect the steel cable holding the fiber. This hook will go around some exposed electrical conduit. Then I got a board to lift it up high (no ladder and 5 inches thick of ice on ground). I cannot balance wire hook on board and get it to slip down. So I got a steel pole I have and attached another hook with electrical tape. As I passed the hook over the conduit I used other pole to grab bottom of hook and pull it down to keep a hold of the conduit. Now the fiber is up in the air again above the parking lot. I hope this stupid hack works until wednesday. My right arm hurts like hell cause the strain of holding the fiber taut while I pulled the hook down. It strained my right hand.

Worst customer service on the planet with Century Stink. They fucking make it harder than hell to get help and it seems they take almost a week to fix shit.

I got a contract with this schools to build a student portal,

I do all the needful and the project whatever guy insists that I use their current shared hosting to host this MERN stack application.

first of all, cPanel is my least favorite place when it comes to deploying, I actually dont do deploying I just hand it over to whoever is the IT guy there.

I discovered there's no provision for nodejs in their current plan, I go through all the stress of contacting the shitty customer support and the process of squeezing out useful information from them.

I'm only doing this because the project whatever has refused to pay me until their site is deployed. throughout the process of creating this project I had setup continous deployment on heroku and netlify and I had to beg this guy to look at the changes and review them.

well, today I asked the former guy that built the current site for the login details to the schools dashboard on the hosting providers site and he says he used his personal details for it, according to him projects from other organizations are there too.

I swear I'm going to loose my shit, freelancing sucks

After a rough exit from one company, I was diverted into Ops just to continue to have food on the table and keeping the lights on. This, over time, unfortunately made me more or less unemployable as a dev again. Got stuck in that place 13 years doing almost no professional coding.

During the last 5 years I took courses, got side jobs writing articles and tutorials, went to interviews and generally worked hard to get the fuck out of ops and into development again.

After getting to choose between level 1 customer support and quitting in a re-org, I quit without having a new gig. I got a lucky break through someone I'd worked with earlier to start a junior position working on some legacy systems with legacy tech.

After all that work late nights churning away using up my passion for coding, I now can't make my self pick up even Advent of code or Hacktoberfest... My passion is dead... I hope I get it back, but for now I fill my spare time with my guitar...

I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.

But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.

And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.

People treat me like the adult that I am.

I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.

I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen.

The customer support team in my company just put a shit description about the issues and expect the devs to solve it. The screenshot is in a German language that is officially said to be not used in the company yet it is still used. The zendesk has no images or context. Do these customer support think we are magicians?

A customer specialising in identification and security solutions called today, claiming "they" found malware on their website. Then they provided a weird link to some shady malware scanner, and the "malware" turned to be a <noscript> tag which adds ?noscript to the page url, so we can serve no-JS optimised content. As a bonus, the scanner only detected it on two URLs, even though every single page on the site contains that same line of code.

Joke's on them, have fun paying for priority support outside of the business hours for nothing.

TL;DR Asus is a scumbag company when it comes to software.

I love Asus, they make awesome hardware but man do they blow ass when it comes to software and their customer support. They had perfectly working Link To MyAsus app (on Windows and Android) but no no no, we have to release updates and break this shit. Now I cannot use my phone as a webcam.

Fuck this shit.

MySpace 😂 lol but no for real back when I was a Psych major people started asking me to make them a site after seeing some random sites I dinked with in my spare time for personal endeavors. I then realized it could be a career, so I switched schools and majors. I enjoy getting lost in the code and doing solitary work. I don't like talking to clients or providing customer support so, yeah lol 😂🤓

So some big customers are getting problems for a given software project. The relevant dev team, customer support and I, part of another division of QA, need support from a specific QA team. We work for a multinational company employing above a thousand of people around the world.

None of the members are giving signs of life. Nobody from any QA team answers my emails, slack messages or anything. Management does not seem to care either. Did they suddenly die without my knowledge? I am just trying to do my job and find solutions to problems.

I am an inch close to giving no fucks and start playing video games. lol