TLDR : I left a company which doesn't understand the concept of email id and passwords.

Me (trying to login to the alumni website) *no register user option*

Customer support - you've to click on forgot password to create an account.
Me - Wonderful

*clicks on reset password*
*enters employee id, name, email, father's name, DOB, date of joining , date of leaving, current city because apparently if I just enter my employee id it is as if they never knew me. Sigh*
*your password will be sent to your email id*

Me - okay. *waits for two weeks because I assumed someone will manually go and create my account and email me, considering the state of system. *

After two weeks,

Me - I still haven't received my password on email after I created my account. Can you please check?

After one week,

Customer support - you need to click on forget password if you forgot your password.

Me - *inventing new curse words* I have not forgot my password, I never received it in the first place!

After one week,
Customer support - yes you'll receive your password on your email id.

Me - *runs out of curse words* seriously dude?
* proceeds to reset password*
System - your password has been reset. Your new password will be sent to your email id. *apparently anyone can reset passwords if you have the employee id, which is an integer*

After a week

Me - Am I going to ever receive the password? I've tried generating passwords, resetting my password. I never get my passwords. What should I do!!

Customer support - yes you need to click on Forgot password.

Me - are you fucking kidding me!!!
You fuckers need to be fired and replaced by a FAQ page which has no question and just a single answer, because a peanut has higher IQ than you. For any questions you may have, just reset password. Goddammit idiots!
Also, which email id are you sending my passwords to?

Customer support - myname@oldcompany.com

Me - you do realize that this is the alumni website for the company. Alumni means ex members.
Being ex members, you can assume we don't have access to our company email ids obviously?

Customer support - yes.

Me - how am I supposed to get the password using my old email id then?

Customer support - you need to click on forgot password option.

I think I should probably move to the Himalayas for my anger management issues. Plus it'll be probably easier to throw idiots off a mountain.

So... A random morning moment:
(c - Cient, m - me)

C: Help!!! Our users are complaining that our website is not working as intended!!! This is crucial!!!!
M: What's the problem? What is not working?
C: EVERYTHING!!!! FIX IT!!!!
M: Could you be more specific...?
C: Look at the bugsnag - it has all the errrors!!!
M: *looks there - no errors* - But... It has no errors...
C: Okay, so client told me he's using Galaxy SII - does that ring a bell?
M: *thinks that I'm fucked* - Asks, which browser?
C: Why do you need it? It's a browser after all...
M: Yeah but not all browsers are the same and I need type and version to investigate...
C: It's Samsung default browser... Last updated 2012 January.
M: Well, tell that user to update the browser, the site is working fine on newer versions...
C: No, you update it.
M: Browser?!
C: Yes, what else?!
M: Of course, I'll fly 3000 kilometres to press UPDATE button on clients phone...
C: Well, he's not doing it himself - he's afraid!
M: Well, that is his problem. Site is working fine for other users with newer browsers.
C: But... He's a client
M: I get it but he's a client that uses 6 years old browser and tries to visit our website. Don't you remember that we ditched IE support on your behalf for the same reason?!
C: Oh... I see... Can you make something that it works with 2005 browsers?
M: Of course... *evil laugh starts* I'll make the website work on EVERY single device EVER - make it plain text.
C: Are you joking?
M: Are you?

----

And since then, we ditched the actual need for supporting users with old browsers that don't update to modern standards... Feels great!

UPDATE: I have my dream job.

About a year ago I commented on Devrant that I was having some hard luck interviewing for development jobs.
Shortly after my post I decided to lower my expectations and took a job at a tech support call center.(3 month contract)
After getting a little experience(Not just a degree) I was able to land a hardware support job at a fortune 500 company.(Not what a programmer really wants 😂)
I worked hard and started writing tools at home to help with the job. I started giving them out to the other techs and put them on a little internal website for easy access.
About 3 months ago I just became a software engineer within the company.(after 6 months of hardware repair.) The main reason I got the job was because I showed them how much overtime and extra work I had done and that the techs relied on my software to do there jobs and that I was dependable.

It was hard work but it was worth it. And I built software that I never would have done if I hadn't taken this "lower job"

So keep your chin up and your fingers on the keys, I was in your shoes a year ago. 😉

It's depressing how true this is

Me: "Tech support, how can I help you?"
Them: " I'm not able to log into the website!"
Me: "Okay, what message is it showing when you try to log in?"
Them: "Sir, I am NOT a computer person so I don't know."
Me: "Do you know which web browser you're using?"
Them: "I don't know what that is!"
Me: "Okay, when you want to go on the internet, do you click on a blue E, or a mulicolored circle, or..."
Them: "SIR I ALREADY TOLD YOU THAT I AM NOT A COMPUTER PERSON, YOU'RE REFUSING TO THELP ME SO I'M GOING TO HANG UP"

More than half of all support calls and tickets we get are so fucking easily searchable through our own fucking website and search engines, it's really fucking annoying sometimes.

"how do I redirect a site?"
Type the fucking word redirect into our helpdesk page.

"how can i reset my email password?"
Literally fucking type the word EMAIL into fucking search bar?!

"hey the article said to go to yourdomain.com/webmail, I'm not getting anything!!!"
"what domain did you use?"
"yourdomain.com of course!"

😥🔫

"how can I add a domain to my hosting?"
Search for the FUCKING word DOMAIN on our online helpdesk.

IT'S REALLY NOT THAT HARD, PLEASE APPLY COMMON SENSE AND USE YOUR FUCKING BRAIN.

There's one kind of ticket I fucking love. Wait, YOU LOVE TICKETS?! No, except for one.

Tickets where people ask us to restore backups.

Why do I love them?

Because the only fucking thing I need to do is reply with a link to a helpdesk item on our website because backups aren't something within our support range because it's easy for customers to do.

So whenever a ticket about restoring a backup comes in, it's as easy as opening the ticket, pasting the link with "I'd like to refer you to the following resource: " and pressing fucking "reply"

😄

/*The following dialogue is an excerpt from an actual conversation I had a couple of hours ago*/

Microsoft support:
Please check that you've installed the correct version of JavaScript in the Control panel.

Me: JavaScript isn't standalone software.

MS: Are you sure you downloaded JS from Oracles website then?

Me: *ended the chat*

What an awful day :(

The server where I host my 4 clients websites crashed.

Unable to reboot from the console.

I contact the support. 15 minutes later: "we'll look at this"

No news for 1 week despite my messages.

Then... 1st ticket escalation... 2nd ticket escalation... 3rd ticket escalation...

Answer: "Sorry, your server is down and cannot be repaired."

Fuck.

I ask "is there any way to get my data back?". Answer: "No, because we would shutdown the whole bay and all our clients would be impacted".

Fuck.

I subscribe to another server, at another provider.

I look at my backups... shit, the last one is 4 month ago!!

I restore the first website: OK

I restore the second website: OK

I restore the third website: My new server is "too recent" and not compatible. with this old Wordpress. Fuck! I'll look at this later...

I restore the fourth website: database is empty!! What??? I look at the SQL backup for this site... it failed...

I lost ALL my 4th client data!!!

I'm sooooo piece of crap!

When doing first level support....
[windows desktop software]

Me: How can I help you?
Client: I installed the latest update from your website yesterday, but the version number hasn't changed
Me: You downloaded version *** ?
Client: Yes
Me: And you installed it?
Client: Yes
Me: Did you get an error message during the installation?
Client: No, everything worked fine, no errors
Me: And the installation process was completed?
Client: I think so
Me: Hmmm... Lets try it again. I will assist you.
Client: Ok
Me: Start your browser and open the website.
Client: ..... did it
Me: Good. Now click on the link to the download page.
Client: .... did it
Me: Do you see the the update package at the top of the list?
Client: Yes.
Me: Ok. Now click on it.
Client: Why?

so,i made a website and uploaded it to my paid hosting...some pages were blank when accessed.did some testing and found out that was a php problem.contacted the support to enable error reporting for testing...he said that it can not be done...and that my code was the problem....spent 3h testing like a blind man...then my mother comes and sais this "maybe it's not compatible"she knows nothing about programming....then it struck me....fucking different php versions...i think i'm retarded sometimes...

A customer calls to ask about our software, its features and its advantages and so on.
I answer him all his questions in a 45 minutes support call.
Then he decides to order the software from our website using the order form.
After 1h i get another call by the same guy saying he cant order.
I ask him why and he says that he is blind and his screen reader does not read out the form/website content.
So i filled out the order form with him together because im a nice person and customer is king. (Took me 20 minutes).
After that i ask our webdevelopers if they considered to make the website more disabled friendly.
They responded with no because it dosent matter.
Yeah fuck me right! Fuck the disabled customers we dont care.
I think thats kind of stupid but who cares right!!

Worst legacy experience...

Called in by a client who had had a pen test on their website and it showed up many, many security holes. I was tasked with coming in and implementing the required fixes.

Site turned out to be Classic ASP built on an MS Access database. Due to the nature of the client, everything had to be done on their premises (kind of ironic but there you go). So I'm on-site trying to get access to code and server. My contact was *never* at her desk to approve anything. IT staff "worked" 11am to 3pm on a long day. The code itself was shite beyond belief.

The site was full of forms with no input validation, origin validation and no SQL injection checks. Sensitive data stored in plain text in cookies. Technical errors displayed on certain pages revealing site structure and even DB table names. Server configured to allow directory listing in file stores so that the public could see/access whatever they liked without any permission or authentication checks. I swear this was written by the child of some staff member. No company would have had the balls to charge for this.

Took me about 8 weeks to make and deploy the changes to client's satisfaction. Could have done it in 2 with some support from the actual people I was suppose to be helping!! But it was their money (well, my money as they were government funded!).

Good news everyone. As of 30th June 2018, PCI compliance demands a minimum of TLS v1.1. Meaning it's illegal for your website to support IE6-10

Why the fuck would anyone still want to support IE? It's 2018 for fuck sake! Sure, there's no reason a website shouldn't work on IE, but do I really need to fuck it up just because something doesn't properly align in IE?

Fuck IE! Why can't we just let it die?

I finally did it. I finally got rid of that client in a positive, respectful manner.

So basically, my dad has a freelance colleague. For a side project that person asked me to make him a website. My dad mentioned to said person that my sister's boyfriend does web design (he's trained to use autocad for designing the structure of furniture, nothing fancy just straight lines and upside down doors that fail after a while..

So my brother in law charged the guy 400 money for the design. I charged the guy 200 for the programming because my dad forced me to drop down my price to fit the budget because business relationship and he obviously couldn't let my sister's boyfriend not make more money than he deserves.

In the end after waiting on the design for weeks (I literally saw him do it in photoshop all in 2 layers on his laptop in half an hour) I had to rush the project because the due date was coming up. I already had most of it done but I had to redo a good part of the front-end to fit the design structure. I also had to re-do the design in photoshop to get the images and colors I needed, then cut it up into html. So realistically, my sister's boyfriend barely did anything.

Now the deal was that I'd develop the website and perform any updates/upgrades to it. I'd also host it on my webserver for a monthly fee. My sister's boyfriend was to handle any and all content related support.

At first it was all good, I only ever spoke with the guy when he needed a feature added and he paid me well for it. Overall the hit I took in initial development was paying off. As time went by, my sister's boyfriend started ignoring the guy's calls and the guy started calling me instead.

Now, he had this deal with my brother in law where he could charge his time at 35 money an hour. That's about 4 times minimum wage for not doing much.
Then I started to basically take over all support, but I was only allowed to charge 30 an hour. Pretty reasonable still and I wasn't too busy so it was all good.

As time went by I ended up getting asked to do more and more minimal changes. At some point I had done so many minimal changes I had to charge the guy about 2 hours extra that month and he went completely mental saying I can't just work for hours without telling him beforehand. We decided I had to discuss a price before any change. I charged my time on the phone with him twice after that and both times he bitched about me being expensive and once he even said he wanted to leave.

Now comes the fun part. A week ago he had an issue that was 100% support related. He tried calling my sister's boyfriend but the guy obviously didn't pick up. He called my dad about it, and my dad ended up calling my my sister's boyfriend. Now this guy is so slimy, he purposely didn't hang up the phone knowing my dad would use his cell and assume the other party would hang up because calls cost money. The guy heard my dad call my sister's boyfriend and heard him pick up immediately. He went completely mental saying how he wants both of us to always reply and call him back immediately.

This guy was always my lowest priority. He didn't really make me money and his calls and requests were annoying and unnecessary. Add to that that I specifically didn't want to handle support and was forced into it anyway, while all 'design' things (up to figuring out where and how to display a visitor counter) absolutely had to go to my sister's boyfriend..
But regardless of that, I generally replied to his emails within 10-20 minutes and rarely more than 25 hours.

My dad agreed (for us) that we now both had to reply to him within 24 hours. I was now stuck checking my voicemail every couple hours because my sister's boyfriend sucks at life.

During his rant he threatened to leave me, again. That was the point where I said fuck it.

For the past week I've been ignoring his calls. When he emails me I don't take more than 5 minutes replying. This morning I found an e-mail with 4 requests;

He wanted me to make a content-related change;
He wanted me to give him access to the site's Google analytics;
He wanted me to add a feature and write a guide on how to use it;
And fucking finally, he wanted a 'token to transfer his website'.

I promptly emailed him back saying I added his email a week ago and that he'd gotten an email from Google about it then, that I'd changed the content he wanted me to, a price for the last dev task and a token for his domain name, adding that its valid for 35 days and that his new host can contact me to receive a backup file of his website.

Sadly, I do have this on 10-minute dev job to do, but then I'm invoicing him all jobs I haven't invoiced yet and he can find another host willing to deal with his insanity.

The best part is I lose a webhosting client but I'm sure he'll still ask my sister's bitched parasitic boyfriend whenever he needs a photo resized and he'll still pay him 35 money for 2 minutes of work.

Fuck customers.

Just wow. I am amazed by what just happened.

A year ago my parents decided to switch from desktop to laptop for convenience. Knowing their needs, i bought them one without an OS and installed Ubuntu 16.04 on it. The thing is that if you do a regular maintenance of the laptop once a year at their partner company, you get additional 4 years of warranty (this offer is amazing).

So today was the day I brought the laptop for this maintenance for the first time. They make you a profile on their support website where you can track shit regarding your device, super convenient. First thing I notice that the login page was not https. Awkward, but there is no sensitive data here so i let it pass. Naturally i forgot my password, so I requested a new one and guess what? I recieved it in plaintext via mail. A tech repair oriented company does this, my god.

I went there, gave them the laptop in question and got a piece of paper, where they wrote that the laptop is in their hands now, and the current physical state of the laptop, and blabla.

I got home and I read what the guy wrote among other things: THE OPERATING SYSTEM IS NOT LEGAL.

How the fuck is Ubuntu not legal??? What the fuck is this shit? I sure as hell didn't torrent it or bought a booteged copy on the streets.

All web developers should support up to IE9 without any problems.

Why? Because in Korea, it is normal.

Every person uses that damn Win7, which has either IE9 or IE10. Without IE support, no one will browse your webpage.

Now you would ask us, why don't you use other modern browsers?

We would then ask you, why would you install a new browser that is
1. Buggy
2. Heavy
3. Takes up ram
4. Has so many features
when you have an awesome minimalistic browser that is preinstalled, and works in all Windows? No thanks.

So, if you put a message saying you will soon drop support of IE, it means that you won't target Korea. Just after the support drop, there won't be traffic to your web site.

So what is the point of this rant?
1. We love IE. Lol
2. IE is lightweight, minimalistic, and the fastest browser in the world.
3. All websites should NOT drop support for IE.
4. We don't care whether web devs will have a hard time. We just think websites are built with Wix and Wordpress, and they work in IE, meaning, IE support is the number one priority.
5. If you ever start a business in Korea, and has a website, make sure to hire an senior Korean web dev who has worked with IE for a long time.
6. Here is the tl;dr
Hate us. Period.

Dear customer,
as our services are completely free and we do not get paid for working, we beg you to understand, that there are some things you have to tolerate.

1. We are DEFINITELY not going to work 24/7 for you and answer immediately anytime. Only because it's 3pm in your country doesn't mean it's 3pm in our country!

2. We will NOT waste any time figuring out your gibberish and translate your language to our language or whatever, you have to be able to understand English anyways because our website and rules and everything is English!

3. Speaking of rules, READ THEM, I'm sick of explaining to you why you are banned, what do you think FAQs are made for?!

4. STOP SPAMMING AND TAGGING ME FFS. First we have a support chat so you can leave a message there and somebody will read it eventually AND SECONDLY I'M NOT THE ONLY SUPPORTER SO STOP BUGGING ME.

5. READ THE FUCKING MESSAGES I WRITE!

geez.. I just lost it for a second... okay.. gotta go now, I got 20 new messages since I started writing this rant.

How it is to be a dev in my country?

At bit of an odd question this week.

For me (in the USA), it's being technical support for *every* website my family uses.

Over the weekend my wife visited her aunt and I get a call.

Wife: "How do I create an ebay account?"
Me: "I don't like where this is going. We already have an account."
Wife: "Not for me, dummy, Aunt T. She found some books she wants to buy on ebay."
Me: "You go thru the process to create an account? Email, name, password, etc."
Wife: "We tried that, but it's not working."
<few seconds of silence>
Me: "Oookaaay...why isn't it working? Is there an error?"
Wife: "I don't know, we already clicked off of it. Something about the email."
<few more seconds of silence>
Me: "Can you reproduce the error and tell me?"
Wife: "Uggh..are you serious? We've done it like 10 times, its not working. Just tell me what I need to do."
Me: "If you can't tell me the error, I can't help you. I'm not there and can't see what you see."
Wife: "Stop being an asshole."
<Aunt T takes the phone>
T: "Said something about using another email address. Does that help you?"
Me: "Are you sure you don't already have a ebay account?"
T: "No, I don't think so. I hate ebay. but I really want these books. I don't want the same problems as last time."
Me: "Last time?"
T: "Yes, I bought a coffee cup on ebay from China and it never arrived."
Me: "OK, so you do have an account?"
T: "I don't know, I mean, I never got the cup."
Me: "What email address did you use? I'll send a 'remind me' email so you can reset the password and login"
<go thru the motions, she is able to login>
T: "Ahhh...I do have an account! There are the golf balls I bought for <husband> for Christmas."
<face smack>
Wife: "Why didn't you do this from the start? I thought you knew a lot about computers. We basically figured this out ourselves. Goodbye!"
<click>

WTF?! Do I look like your personal Google assistant or amazon alexa?!

You messaged me to call the customer support for some doubt you have. Why can't you do it yourself?!

I then sent you a FAQ section from the website covering all the required details.

And you couldn't even bother to open the link to check there?!!!

Fuck off.

I have just thought of the perfect solution when support for fucking ancient IE versions creaps in the requirements (and asking the assholes to produce numbers to support the crazy does not help)

Just do browser detection and if IE < 9 Replace body with one of those winXP alert boxes that tell them there Computer is infected and that they can get a free scan (it's what they are used to anyway). Put a link to the installer of your favourite browser over the entire image.😎

Good news is 100℅ code reuse! Works on every outdated IE and every website that requires IE support.

The website for our biggest client went down and the server went haywire. Though for this client we don’t provide any infrastructure, so we called their it partner to start figuring this out.
They started blaming us, asking is if we had upgraded the website or changed any PHP settings, which all were a firm no from us. So they told us they had competent people working on the matter.

TL;DR their people isn’t competent and I ended up fixing the issue.

Hours go by, nothing happens, client calls us and we call the it partner, nothing, they don’t understand anything. Told us they can’t find any logs etc.

So we setup a conference call with our CXO, me, another dev and a few people from the it partner.
At this point I’m just asking them if they’ve looked at this and this, no good answer, I fetch a long ethernet cable from my desk, pull it to the CXO’s office and hook up my laptop to start looking into things myself.

IT partner still can’t find anything wrong. I tail the httpd error log and see thousands upon thousands of warning messages about mysql being loaded twice, but that’s not the issue here.
Check top and see there’s 257 instances of httpd, whereas 256 is spawned by httpd, mysql is using 600% cpu and whenever I try to connect to mysql through cli it throws me a too many connections error.

I heard the IT partner talking about a ddos attack, so I asked them to pull it off the public network and only give us access through our vpn. They do that, reboot server, same problems.

Finally we get the it partner to rollback the vm to earlier last night. Everything works great, 30 min later, it crashes again. At this point I’m getting tired and frustrated, this isn’t my job, I thought they had competent people working on this.

I noticed that the db had a few corrupted tables, and ask the it partner to get a dba to look at it. No prevail.

5’o’clock is here, we decide to give the vm rollback another try, but first we go home, get some dinner and resume at 6pm. I had told them I wanted to be in on this call, and said let me try this time.

They spend ages doing the rollback, and then for some reason they have to reconfigure the network and shit. Once it booted, I told their tech to stop mysqld and httpd immediately and prevent it from start at boot.

I can now look at the logs that is leading to this issue. I noticed our debug flag was on and had generated a 30gb log file. Tail it and see it’s what I’d expect, warmings and warnings, And all other logs for mysql and apache is huge, so the drive is full. Just gotta delete it.

I quietly start apache and mysql, see the website is working fine, shut it down and just take a copy of the var/lib/mysql directory and etc directory just go have backups.

Starting to connect a few dots, but I wasn’t exactly sure if it was right. Had the full drive caused mysql to corrupt itself? Only one way to find out. Start apache and mysql back up, and just wait and see. Meanwhile I fixed that mysql being loaded twice. Some genius had put load mysql.so at the top and bottom of php ini.

While waiting on the server to crash again, I’m talking to the it support guy, who told me they haven’t updated anything on the server except security patches now and then, and they didn’t have anyone familiar with this setup. No shit, it’s running php 5.3 -.-

Website up and running 1.5 later, mission accomplished.

Sometimes I have really loose the will to live and find myself face palming multiple times.

I added live chat software a web frontend for a client. Very easy job that consisted of pasting in some embed code. The actual software is very good and has native ios/andriod apps - something specifically requested.

I got a call from my client about an hour ago, saying there is a "serious issue with the live chat".

My client stated the live chat won't work when his staff go home. He asked me what my solution to this was.

Saying "wtf" many times to myself I directed him to a settings within the chat software i.e. an "away mode" where an email is sent when no chat agents are available.

This apparently wasn't good enough and said I hadn't followed his brief of "adding life chat software to the website", which I had.

After a lengthy discussion I found the root of his frustration. He'd signed a contract with a client of his own, stating there would be 24/7 support via live chat on the website.

Obviously there a huge difference between adding a chat widget to a website and committing to having it manned 24/7 :)

After a further 10 minutes of trying push the blame on myself, the client insisted of having the chat software "appear" as someone was always online, even when they are not (people need to sleep ya know!).

Bu design, the chat software requires at least one agent be logged in before the chat status changes to "online" - why wouldn't it.

After a little while I was seriously wondering why I'm involved in this conversation. I jokingly stated: "Well you could always install Andriod/iOS app on your phone, login and permanently leave it running in background. You'd get lots of notifications, but the site would say the live is always online".

The latter was something I said in jest. To my surprise the client said he'd do that on his own phone going forwards. He actually thanked me for my "resourcefulness", lol.

I'm looking at the same dashboard now and there are 407 pending chat requests - his phone must literally be blowing up notifications :)

Me to customer, several years ago:
Your server is over 10 years old, and the support for it will soon be gone together with the possibility to take backups. You should upgrade your website ASAP.

Customer said:
ok, we will look into it.

This day:
Customer:
Hi, our site is down and we need backups from yesterday. Can you please fix?

Me:
Sorry, no. *send copy of the email several years ago*

My sister is the one who got all the support, despite her now working as a cleaning lady, having 2 kids of her own, having already married and divorced, having been in financial trouble several times, oh and she's only 22 years old. She couldn't finish high school and even getting a driver's license wasn't without hoops. Now she's dating someone as old as our mother.

I've been putting my career front and center in everything. I want to make my own business and sell a network-oriented Linux distribution through it. My mother was impressed when her colleague whipped up a basic website for their company. You can imagine the surprise when I told her that that's only one component of my infrastructure. My family and I still aren't on very good terms, but yeah.. going from "don't stare at those "screens" all day long" to "wow, you've actually done something with these screens" (to her all technology is a screen) is at least some progress I guess.

No support whatsoever though, neither in my endeavors in programming, server administration and whatnot (but hey what can I expect) but what annoys me the most is that my sister did get all the help in the world for maintaining her general household. I didn't get any of that, first night when I moved into my apartment I slept on the floor because my bed wasn't completely built yet. Now that all of that is done, I don't consider my mother very welcome in my apartment actually...

Oh well, we've gotten where we are somehow at least. Just reading, reading and reading more manuals. That's all you need really.

fucking hostgator!

go suck a cock you developers!

everything from their payment system to their support is crap.

a few days ago, i purchased a website from hostgator, with a year of hosting during black friday weekend. i had obtained a black friday coupon code that entitled me to roughly $160 off its usual price. that said, i filled out the registration form and clicked the 'checkout' button.

right after i clicked it, i saw i forgot to put in the coupon code, and pressed the back button on my browser. then i put in the code and proceeded with checkout.

guess what?

those MOTHERFUCKING GREEDY ASS BITCHES charged me TWICE, one with the coupon and one without.

i contacted customer support and told them what happened after waiting about double the time i was supposed to be connected to support.

of course, they asked for my fucking "security" pin over the customer support live chat (totally not ironic).

they sent a confirmation email, and cancelled the payment without the coupon.

then ONE FUCKING DAY LATER, I tried to connect to my website.

MY SITE WAS FUCKING SUSPENDED.

die in a hole.

i contacted customer support once more, and after explaining the story, I had to wait four to eight hours.

i'll see how it turns out tomorrow.

die in a hole hostgator🖕

Got this rude ass email from an idiot client who thinks I'm solely responsible for figuring out how to link his 3rd party email/newsletter sign up form to his new website without any access to the account. He "doesn't have the time to research". Newsflash asshat, I'm not responsible for your 3rd party shit. Go contact their support. 🙄😑

Completed Angular 2 course on codeschool, really liked improvements and simplicity of Angular over Angularjs. Decided to do quick start guide in official website. Oh my f**king god... I need to setup webpack, typescript linter, typings, polyfills etc angular2-cli is no better, crawling with errors... why... why can't one just start a project and work instead spending loads of timing configuring all of that... AND WHY WE CANT HAVE PROPER SUPPORT FOR LATEST FEATURES...

I don't even know what I am ranting about... I just wish to spend more time creating things than configuring for ages development environment.

Me:
Totally riffing to my new playlist....
the ideas are just flowing.....
Code flying...
changing in my brain....
I think I've got I might have it.....
...... RING RING ITS THE MOTHERFUCKING BOSS,
Boss:
Why is the whole website down?

Me: WTF, looks fine here, all logs are clear.

Boss: I just got an email saying the whole thing is fucked. Stop everything and fix it now.

Me: but we just agreed dev is taking priority over any support issues within sla and I've checked from everywhere there are no issues, just data issues probably from user error.

Boss: Just get it back and figure it out!!!!! Why are you being difficult?

Me: okay whatever, let's patch each of these shits.

COULDVE SENT THIS ANYWHERE BUT NOW MY IDEA IS GOOOONEEE!!!!!! NULL FUCKING DATA FIELD ON A SINGLE FUCKING EMAIL....FRAAAAACKKK THIS

Just got a Google Pixel on a norwegian website.

I open the box and ...surprise.

The support guy replied 'I don't see the problem', Well I do.

ALRIGHT! I'LL GIVE YOU SUPPORT ON MY VACATION TOO, IT'S NOT LIKE I HAVE FRIENDS AND FAMILY, NOPE, ALL I CARE ABOUT IS YOUR UNSTRUCTURED PHP CODE WHICH NEEDS TO BE REFACTORED BECAUSE 2 VISITORS ON YOUR WEBSITE SUGGESTED SO!

Disclaimer: Long tale of a tech support job. Also the wk29 story is at the bottom.

One time I was working tech support for a website and email hosting firm that was in town. I was hired and worked as the only tech support person there, so all calls came in through me. This also meant that if I was on a call, and another one came through, they would go straight to voice mail. But I couldn't hang up calls either, so, sometimes someone would take up tons of time and I'd have to help them. I was also the "SEO" and "Social Media Marketing" person, as well; managed peoples' social media campaigns. I have tons of stories from this place but a few in particular stick out to me. No particular order to these, I'm just reminiscing as I write this.

I once had to help a man who couldn't find the start button on his computer. When I eventually guided him to allowing me to remote into his computer via Team Viewer, I found he was using Windows XP. I'm not kidding.

I once had to sit on the phone with a man selling Plexus Easy Weight Loss (snake oil, pyramid scheme, but he was a client) and have him yell at me about not getting him more business, simply because we'd built his website. No, I'D not built his website, but his website was fine and it wasn't our job to get him more business. Oh yeah, this is the same guy who said that he didn't want the social media marketing package because he "had people to hide from." Christ.

We had another client who was a conspiracy theorist and wanted the social media marketing package for his blog, all about United States conspiracies. Real nut case. But the best client I've ever had because sometimes he'd come into the office and take up my time talking at me about how Fukushima was the next 911 and that soon it'll spill into the US water supply and everybody was going to die. Hell, better than being on the phone! Doing his social media was great because he wanted me to post clearly fake news stories to his twitter and facebook for him, and I got to look at and manage all the comments calling him out on his bullshit. It was kinda fun. After all, it wasn't _me_ that believed all this. It felt like I was trolling.

[wk29] I was the social media and support techie, not a salesperson. But sometimes I was put in charge _alone_ in front of clients for status meetings about their social media. This one time we had a client who was a custom fashion-type person. I don't really remember. But I was told directly to make them a _new_ facebook page and post to it every day with their hot new deals and stuff. MONTHS pass since I do that and they come in for a face-to-face meeting. Boss is out doing... boss things and that means I have to sit in with her, and for some fucking reason she brought her boyfriend AND HER DAD. Who were both clearly very very angry with me, the company, and probably life. They didn't ever say anything at first, they didn't greet me, they were both just there like British royal guards. It was weird as fuck. I start showing them the page, the progress on their likes goals, etc etc. Marketing shit. They say, "huh, we didn't see any of these posts at home." Turns out they already had a Facebook page, I was working on a completely seperate one, and then the boyfriend finally chimes in with the biggest fucking scowl, "what are you going to do about this?" He was sort of justified, considering this was a payed and semi-expensive service we offered, but holy shit the amount of fire in all three of them. Anyway, it came down to me figuring out how to merge facebook pages, but they eventually left as clients. Is this my fuck up? Is it my company's? Is it theirs? I don't know but that was probably the most awkward meeting ever. Don't know if it comes across through text but the anxiety was pretty real. Fuck.

tl;dr Tech support jobs are a really fun and exciting entry level position I recommend everybody apply for if they're starting out in the tech world! You'll meet tons of cool people and every day is like a new adventure.

Saturday. It's already an evening. Kid is asleep. Wife is doing her thing in another room. I'm on my own, I now have time do do whatever I want! So a personal project time it is!

Open up a lappy, wake up my Mint. Switch to a workspace with IntelliJ ide. There's some message popped up on a screen. With a red cross. Read the message -- your licence has expired.

Shit.

Open up chrome, go to jetbrains website, log in, purchase an all-in licence page, filling in the form, last check before confirm... Wait, that ain't right. That's my college email I no longer have access to! Phew, it's a good thing I checked before submitting!

Go to account settings, update my email address, go back to licence purchase form, fill it all in, last check, and...

Wait..
Email hasn't changed. What if they send something valuable to my mailbox upon lic purchase? I can't risk, it's 200€ after all...

Oh come on! Open a support ticket. But it's Saturday so I don't think I'll get a response until Monday :(

and there goes ruined a perfect evening for some coding :(

shit...

Worst things about being a dev? Boy, this will be a long one!
- Whatever I do, be it hard work or smart work, I feel I am always underpaid.

- Most people who don't know tech feel my job shouldn't take that long. "Oh, a website that should be easy." "Oh, REST services, that's cute!"

- Most people who know a little tech will be like, "Here is the code for this on Google, then why are you charging this much"

- Companies like Microsoft and Apple who are too cool to follow standards.

- Always underpaid!

- The friggin compilers and random environment vars. Sometimes you make no change and the code works on a restart. I mean wtf!

- Having to give/meet deadlines, when we know most of the times things get out of control.

- Having to work for jerks mostly who don't know squat, and can't tell the difference between a CPU and a Wooden box.

- Sometimes I wanna take a break from my laptop(traveling and stuff) , those are the times I get the maximum work load!

- Did I mention we are always underpaid?

- Because of the kind of work I do, finding a girl has been challenging. Where the heck are they!

- We have to stay always updated. Often we deploy something using a framework and the next day we see an update.

- Speaking of updates, I hate having to support for OSes like Microsoft.

- Speaking of OSes, I hate Apple!

- Speaking of Apple, I feel we are underpaid, de javu?
...
How much would you hate me if I wrote "just kidding" ?

I work as the entire I.T. department of a small business which products are web based, so naturally, I do tech support in said website directly to our clients.

It is normal that the first time a new client access our site they run into questions, but usually they never call again since it is an easy website.

There was an unlucky client which ran into unknown problems and blamed the server.
I couldn't determine the exact cause, but my assumption was a network error for a few seconds which made the site unavailable and the user tried to navigate the site through the navbar and exited the process he was doing. It goes without saying but he was very angry.

I assured him there was nothing wrong with the site, and told him that it would not be charged for this reason. Finally i told him that if he had the same problem, to let me know instead of trying to fix it himself.

The next time he used the site I received a WhatsApp message saying:
- there is something clearly wrong with the site... It has been doing this for so long!
And attached was a 10 second video which showed that he filled a form and never pressed send (my forms have small animations and text which indicates when the form is being send and error messages when an error occurs, usually not visible because the data they send is small and the whole process is quite fast)

To which I answer
- It seems that the form has not been send that's why it looks that way
- So... What an I supposed to do?
- click send
It took a while but the client replied
- ok

To this day I wonder how much time did the client stared at the form cursing the server.

Me as a mobile app developer trying to add a button to a page of a .Net website:
So, what do i need to do?

Web developer:
Oh that's easy. You need to edit that template which produces html, add an event in there that will call a javascript function, which is in a .js file, which is generated from a typescript file. Than you should give that button a style. Simply by opening up that .less file here and adding a class which will be translated to css later. In that c# file over there you add a bundle reference which contains the css and js files, but before that, they must be minified. In that other c# file, you add a controller that handles your button.
Aaand... take care of new js features and css features. Most browsers don't support them. Those cool C#7 features you love so much... not in this project. Our build servers don't support C#7. Those new features are evil anyway.

😭

Really getting tired of these web design ads. I would turn on Adblock but I want to support YouTubers that are actually interesting to watch. I saw this ad today, Divi. A plugin of some sort for WordPress and the lady in the video is talking about how building a website is like painting a master piece but not​ really. And then goes on about "creating" a website with their tool on the page itself. (Like a Wix or Weebly but on the actual page and live). I watch the video to the end and decide to check the comments and someone said "or you know, learn HTML and stop being lazy" *liked* then one smart ass replied, "or use Wix, or use Weebly, or use any other thing online that lets you design a website without typing code". It annoys me how ignorant people can be about designing, but I don't blame them. People are lazy in general and would want to do things the easy way even though it's not the best way. You know the saying, give a man a CMS or WYSIWYG builder and he'll make a website, but teach a man to code and he'll make more, improved websites.

Spent the last days trying to reach paypal tech support, hung on the phone across the globe, with people at paypal CS, who weren't even familiar with their own terminology, read tons of VERY 'straightforward' documentation and it kept me up two nights straight.

ALL because I REFUSED to believe that it is like I understood it between the lines that I read.

Today I got my answer. You can create Billing Plans (rules on which you'll base your subscriptions, i.e. amount, intervals, duration..) ONLY over the rest api, and only when a customer purchases a first subscription, you're able to EDIT the plan on Paypal dashboard!

What fuckery is that!? You have a edit form, but you can not provide a create form?! TY paypal for making me build a whole billing plan manager for usually a one time transaction per website.

I AM SENDING YOU MY PHONE BILL.

I love it when people make a mistake and break something on their website then act as tho the are losing millions of pounds every second like they are going to have to remortgage their house "life is over", if it's not fixed in 30 seconds the world will end!

Then you look at their website and you think they probably have about two users every week, and the website looks like it has been built by a one armed monkey. Delusional

My first job. Hired as a designer. It was me and a backend dev (PHP). Company wanted us to build their e-commerce website, but the backend dev had no eye for design or front end chops, fell onto me, so I learned it on the spot.

I also did the mistake of trying to prove myself too hard and ended up doing IT, network and user support, user training, phone sales and helping the print team on designs, on top of my already taxing responsibilities, for 18k/year.

In the end, the company moved offices and I was tasked with finding and installing a new server, IP phone system, and organising the desks following a carefully crafted and approved plan. Spent the weekend doing that (had some friends that didn't even work for the company join as they knew of my struggle) only for the bosses to arrive on Monday, decide they didn't like it, and just said "change it", ignoring the plan entirely. I then left without having another job lined up and never looked back.

Why me. Why is it always me who has issues with Windows. (The OS)

I HAVE to use windows for a specific thing right now. Fair enough, I have an old system lying around somewhere with not the best specs ever but it'll do. Windows 7, clean install.

Firstly, let's boot up! Booting goes fine, login goes well... "Installing device drivers" (keyboard and mouse combi). I connected this set a gazillion times before so no clue why windows would need to download the drivers YER AGAIN. But, fine, it works.
Let's connect a USB webcam and to to the hardware testing website to see if my setup is right!

(I mostly don't blame this part on windows)

The webcam drivers install successfully, good. Although the page says it isn't working, it displays the live cam footage well so whatever.
Installed Chrome (not chromium too badly) to see if it shows fine there but chrome doesn't detect ANY cam/mic combination at all, not even the integrated one(s).

Annoying so let's reboot and see if it works normally with all checks okay on Firefox.

Rebooted.... aaaaand the USB webcam driver installation fails. I'm weirded out since the drivers were installed BEFORE the reboot already. Firefox now does not display any can/mic.... until it does after a few reloads. Windows is still saying that the driver installation failed.

The testing webpage, however, still says its not working while I'm literally seeing my ugly smug on screen. I contact support which does a remote check and says all is good but there was probably "a glitch with Windows" while the checks are still mostly red, I take a copy of the chat log just to be sure.

Now, I kinda want to shut this system down until the time I'll need it but I'm rather afraid that Windows is going to throw driver conundrums yet again and I simply *CANNOT* have this right now. So, I'm leaving this system on until I need it, and I'll pray windows plays along well.

NO. NO. A THOUSAND TIMES: NO.

I clicked on this out of genuine curiosity to see if someone was finally trying to discourage people from annoying the shit out of website visitors. A summary of the suggestions in their article as to what to use popups for:

1. Announce new products/services, features, policy updates, new blog posts
2. Promote your sales or coupons (including countdowns)
3. Encourage people to input their e-mail address / subscribe, perhaps also offering some vague thing they will get as a reward for doing so
4. Contact forms (e.g. support etc.)
5. Prompt visitors to confirm their age before showing content
6. Login/register forms
7. Display social media "share" buttons when a visitor has scrolled a certain way through the page content.
8. Display cookie consent prompt.
9. Help guide visitors to the part of the website they want to go to.

Of these: 1, 2, 3, and 7 need to die for sure. If a website does any of these things I'm inclined to immediately leave and never return. 8 is a little annoying but seems a necessity.

Someone even replied to the Tweet saying that popups are annoying, the company responded with "let's change that!"

Blank portions of the screenshot are to avoid promoting the company unintentionally as a result of the rant ;)

Static HTML pages are better than "web apps".

Static HTML pages are more lightweight and destroy "web apps" in performance, and also have superior compatibility. I see pretty much no benefit in a "web app" over a static HTML page. "Web apps" appear like an overhyped trend that is empty inside.

During my web browsing experience, static HTML pages have consistently loaded faster and more reliably, since the browser is immediately served with content useful for consumption, whereas on JavaScript-based web "apps", the useful content comes in **last**, after the browser has worked its way through a pile of script.

For example, an average-sized Wikipedia article (30 KB wikitext) appears on screen in roughly two seconds, since MediaWiki uses static HTML. Everipedia, in comparison, is a ReactJS app. Guess how long that one needs. Upwards of three times as long!

Making a page JavaScript-based also makes it fragile. If an exception occurs in the JavaScript, the user might end up with a blank page or an endless splash screen, whereas static HTML-based pages still show useful content.

The legacy (2014-2020) HTML-based Twitter.com loaded a user profile in under four seconds. The new react-based web app not only takes twice as long, but sometimes fails to load at all, showing the error "Oops something went wrong! But don't fret – it's not your fault." to be displayed. This could not happen on a static HTML page.

The new JavaScript-based "polymer" YouTube front end that is default since August 2017 also loads slower. While the earlier HTML-based one was already playing the video, the new one has just reached its oh-so-fancy skeleton screen.

It would once have been unthinkable to have a website that does not work at all without JavaScript, but now, pretty much all popular social media sites are JavaScript-dependent. The last time one could view Twitter without JavaScript and tweet from devices with non-sophisticated browsers like Nintendo 3DS was December 2020, when they got rid of the lightweight "M2" mobile website.

Sometimes, web developers break a site in older browser versions by using a JavaScript feature that they do not support, or using a dependency (like Plyr.js) that breaks the site. Static HTML is immune against this failure.

Static HTML pages also let users maximize speed and battery life by deactivating JavaScript. This obviously will disable more sophisticated site features, but the core part, the text, is ready for consumption.

Not to mention, single-page sites and fancy animations can be implemented with JavaScript on top of static HTML, as GitHub.com and the 2018 Reddit redesign do, and Twitter's 2014-2020 desktop front end did.

From the beginning, JavaScript was intended as a tool to complement, not to replace HTML and CSS. It appears to me that the sole "benefit" of having a "web app" is that it appears slightly more "modern" and distinguished from classic web sites due to use of splash screens and lack of the browser's loading animation when navigating, while having oh-so-fancy loading animations and skeleton screens inside the website. Sorry, I prefer seeing content quickly over the app-like appearance of fancy loading screens.

Arguably, another supposed benefit of "web apps" is that there is no blank page when navigating between pages, but in pretty much all major browsers of the last five years, the last page observably remains on screen until the next navigated page is rendered sufficiently for viewing. This is also known as "paint holding".

On any site, whenever I am greeted with content, I feel pleased. Whenever I am greeted with a loading animation, splash screen, or skeleton screen, be it ever so fancy (e.g. fading in an out, moving gradient waves), I think "do they really believe they make me like their site more due to their fancy loading screens?! I am not here for the loading screens!".

To make a page dependent on JavaScript and sacrifice lots of performance for a slight visual benefit does not seem worthed it.

Quote:

> "Yeah, but I'm building a webapp, not a website" - I hear this a lot and it isn't an excuse. I challenge you to define the difference between a webapp and a website that isn't just a vague list of best practices that "apps" are for some reason allowed to disregard. Jeremy Keith makes this point brilliantly.
>
> For example, is Wikipedia an app? What about when I edit an article? What about when I search for an article?
>
> Whether you label your web page as a "site", "app", "microsite", whatever, it doesn't make it exempt from accessibility, performance, browser support and so on.
>
> If you need to excuse yourself from progressive enhancement, you need a better excuse.

– Jake Archibald, 2013

TL;DR: Why does that online shop NOT support paypal?

I'm a LITTLE pissed.

I wanted to buy some stuff online (since my gf birthday comes closer and I have no city, no car nearby to go shopping) - and this website doesn't support paypal. You know why? Because they had to high fees.

Why on earth don't they do it like any other online shop?! - the user can pay with paypal for a little more % or €.

I don't have an actual credit card but the thing you can get <18yo. Paypal works with it but I can't use any other payment option.

Yesterday while we finished having breakfast, the receptionist from the office approached us and said: "Guys, the company mail does not work! We lost the domain! They forgot to pay the bill!" and we all see each other's faces confused.

I don't like to link the work email on my personal phone, so I open the company's page on the phone and for some reason a DNS error appears. oh boy!

We all go crazy ass to the computers to see the mail and we can use it normally, my computer opens the company page normal, we send emails between us and everything works well…

I ask the receptionist if the test emails arrive and she says "No, I cannot even open the mail". (hmmm) I go to see what happens and she says "Look!" I see a label on the login page: "your password was changed 16 hours ago" (facepalm) I ask her if she have changed the password and she say NO. So I ask the support guy if he can reset her password and that's it. Magic, magic!

In the end we remember that not all of us have the same "computer knowledge" and discovered that the company's website only works if you enter “www”, very good custom software company! Very good!

Just overheard somebody discussing about adding in IE8 support for the website. Please no... Just don't.

Product Manager: We’re assigning you to the Guest Checkout project.

I look at the Guest Checkout epic in JIRA and see it only includes frontend scope. Nothing about backend implementation.

I also find an older ticket about guest checkout. It was written by the former Product Manager. It explicitly says our admin switch for guest checkout no longer works because rebuilt checkout to use react. Why does no one bother to check the backlog??? I found this just by searching “guest checkout.”

Me: Um, our website doesn’t support guest checkout.

PM: What?! But the admin has a guest checkout option that can be turned on and off.

Me: Those admin options only apply if you’re still using the out-of-the-box solution for the e-commerce platform. Remember how we rebuilt checkout using React? We didn’t build it to support guest checkout. That admin switch doesn’t work anymore. We can ask a backend dev to confirm.

I check the code. The code that relates to the admin switch for guest checkout no longer exists. It’s a dead switch.

BE Dev: We made a lot of customizations since we purchased the e-commerce solution. So yeah, that guest checkout switch doesn’t work.

PM: [to me] …Our BE devs are busy with other projects. Can you do the backend for guest checkout?

😳

Me: You realize I’m just a frontend dev with only some backend knowledge, right? I’m not even close to fullstack. And you want me to architect an entire guest checkout flow? That will work with our current checkout experience? And that is HIPPA compliant? On top of doing the frontend?

So I installed Avast because I was downloading some torrents.
After months I suddenly hear a really loud "*ping* *ping* *ping* Eine Bedrohung wurde gefunden". I nearly got a heart attack. I thought I've got a fucking maleware shitty fuck thing, but I had no idea how I could find out where the fuck it was coming from. So I ignored it.

Then, weeks later again: "*ping* *ping* *ping* Eine Bedrohung wurde gefunden", while I was browsing the web.
I thought it was coming from a website so I looked through every tab and window. But nothing.
So I googled the exact sentence it said, and voila:
The first result was from the avast support site.

I opened avast and looked into the settings. There! A checkbox to turn it off! These fucking cock suckers enabled it by default!
It was the first time I enjoyed clicking a fucking checkbox. FUCK YOU AVAST!!!

Why is AntiVirus Software so shitty these days... I'll probably just switch to Windows Defender.

What kinda blockhead moron at my ISP decided that I require a new modem & router that is managed by THEM! I'm not really baffled by the privacy concerns but more about that I am unable to manage my home network. I literally cant open ports, manage ip adresses and do other shit I NEED FOR WORKING AT HOME.
I cant print!
I cant read mail!
I cant access my network drives!
My website is down!
Colleagues are asking why the Minecraft server is offline!
And using the new brick they gave me as a modem only, is not possible as there is no setting to be found to turn the router off!
And if I call their imbecile's of support they tell my that if they change a setting, that my phone will disconnect. (The phone line is also connected to the modem!) And right after the support guy said that and wanted to start explaing me further steps, his settings apply and I get kicked off the line. Bruh! You knew this would happen so why didnt you work around it?!?!?!!
Thing is, this new modem isnt even necessary as it doesnt use a different standard like fiber for example.
If I cant figure out how to get my stuff to work again, I swear to god I will turn on full Karen mode and ramble into their next store looking to get some manager fired!
(Ill post an update soon!)

(On the phone)
Internet Provider Support: "Hello, how can I help you?"
Me: "Hi, I've been unable to connect to internet for the past few hours and-
IPS: "Haven't you heard the pre-recorded message?!"
Me: "Uh... No? I'm sorry, but no message was played before you answered."
ISP: "Well, internet services are experiencing technical issues in your whole area. We'll contact you soon as it's resolved." *Hangs up*

...The company then proceeded to state that everything was fine, after a few hours. On their website. Without specifying how to manually restore the connection at all, since apparently this was needed.

...Great job?
This looks kinda dumb to me but... Is it just me?

The single most annoying thing about working with Microsoft is how they, at one point, decided to wipe 99% of their articles and downloads on their site. But instead of updating it in their OWN FUCKING OS, they just leave links to the broken pages in their help system. The second problem then arises when you realise that instead of giving you an error page, it automatically redirects you to the default page.
But on top of wiping their site, not updating windows to reflect those changes, and having a terrible site design, they have also decided that it would be best to keep the pages that once we're, online. This means that they will still show up in search engines, without any content being there.

Add to that the fact that their support team is incompetent to an insane degree, and often doesn't know what they're talking about. This has caused me so much frustration over the last few days.

Dear Microsoft, please get your act together and fix your shitty website.
Greetings,
A pissed of customer who paid money for your shitty services

I hate lying customers.

Today a customer opened a support ticket related to his website account. Apparently he is losing his session right after the login success.
I've debugged everything, checked all logs and couldn't reproduce it.
I know every bit of business logic on the website by heart.
The only explanation could be that his browser either doesn't allow cookies or expires them after page change.
So I asked him to check.
"Yes, cookies are allowed in my browser" he wrote.
Well... fuck me... I will change the code to put the session ID in the URL as well. If it works - and I'm 100% sure of that - I will personally mail him a collection of the finest turds.

Part of me loves devRant for it's diverse community of awesome people doing varied and interesting projects. And their ability to support and learn from each other, or at least agree to disagree.

Another part of me wants to host an API with an isTwat call that allows you to find out if someone's a twat or not, with links to their offending comments and rants. Along with a website for easy Twact™ checking.

Stakeholder: Is it possible for you to set up the website to automatically resubmit failed online orders? Last time there were failed orders, we tried submitting manually but a lot failed because they were tickets for the previous day.

Product Manager: What are your thoughts, Developer?

Me: This wouldn’t be worth the labor. It’s something that would rarely be used. There are very few orders that fail. I’d be surprised if it was even once a week. The recent bunch of order failures that SH is talking about happened because the ticketing server (separate from the website) couldn’t handle all the requests. Let’s say you had resubmission logic to try 3x before allowing the fail. It wouldn’t work because the server was overwhelmed already. Let’s say you had a background task to check for failures every ten minutes and resubmit those. It might not be helpful because the customer could have already gone to a ticketing window for help with the failed order.

SH: But what if it happens again???

Me: The solution is to make sure the ticketing server can handle the influx of requests. We can coordinate with that team. Wait. Why did you wait until the next day to resubmit orders in the admin panel? A lot of those failures happened when there were many hours left in the business day. For each order failure, an email notification is sent to the sales support email in real time. Who is monitoring that inbox? Someone must be looking at it because the sales support email is listed multiple times on the ticketing website as the technical assistance email.

SH: I know that email notification goes to the engineering team.

Me: My question is not about the engineering team. I asked who is monitoring the sales support inbox.

SH: That email … gets filtered.

Me and Product Manager: 😧🤯🤬

PM: First, you need to stop filtering that email notification. Second, your team needs to come up with a flow to handle failed orders because you told us you don’t have one. After you tried this and there’s still an issue, then we can revisit.

—-
If you’re wondering why I said no, I’m a team of one and I have a bunch of other development tasks on my plate. I’m not automating a manual task that rarely has to be performed.

Fuck Homestead.

For the fortune of you not to know, Homestead is a sad attempt at a Wix-like build your own website platform.

However, Homestead is the most unusable piece of shit platform that humans have ever had the misery of interacting with

Lets start off with the login page. The login page is small, unresponsive and half the time just deletes your input whenever you press submit.

It's important to note that unless you're running MacOS or Windows, Homestead will send to an error page on which there's a link to contact support, but pressing that link requires MacOS or Windows.

Fine, I'll fiddle around with my user-agent, and we'll be in soon enough. But now we come to the joy that is the website editor itself.

The website editor is clunky, hard to use, and has enough menus and submenus and sidebars to make the Jira UI shake with fear. Each interface option label is either ridiculously ambiguous or just straight up wrong. The built-in HTML editor doesn't support HTML5, in the name of "browser compatibility".

CSS? Pah! Who needs it! Our psuedo-90s skeuomorphic ugly-as-shit prebuilt styles will work just fine. Responsive design? Bullshit! Nobody uses a smartphone to browse the web, so why do we need to handle it?

Uploading a file? Good fucking luck buddy. There's a complicated dance among the minefield of pop-ups that ask you to confirm some shit or modify some shit and you gotta click the right option each time or else the file won't upload.

Wanna use https like 86% of the entire web and all modern websites? That's a premium feature. Fork over an extra $10 a month

Ok ok, I made it through all that. Dig through the thousands of menus to find the 'publish changes' button, and sigh with relief.

Open up a private browser tab to check my work, and nope. The site looks like shit, even by Homestead's standards. That's because Homestead claims to be a WYSIWYG editor, but it's a damn lie. The site looks like shit, so it's time do dive back into the hellhole that is this damn site editor.

And rinse and repeat. Deal with the shitty editor, publish, and pray it doesn't look like garbage. Be too scared to test on other devices because this flaming pile of dog shit pretending to be a website is bad enough on my device.

Two more months, then I'm done with this client. Someone get me a drink

Why am I sad, depressed, demotivated, you ask?
Because I was asked to create-react-app with nodemailer, it worked well on heroku, YAYYY MEE, "

"NOTHING GOES WRONG IN DEPLOYMENT FUCK YEAH"

Little did I know that was a "demo" for the business people, My superior / manager/boss wants me to deploy on 1and1 service provider,

> Okay 1 and 1 service provider does provide Nodej, so it shouldn't be hard.
> Turns out it is a Windows hosting server IIS 10 without URL Rewrite.
> *INTERNAL SCREAMING*
I went up to him to talk about this issue and requested to let me talk to 1 and 1, and get this sorted

> But bro, if we cannot fix it, I think they also cannot fix, probably.

*INTERNAL SCREAMING AT PEAK*

I just want URL Rewrite installed on IIS10 so that I can move on to the next project.
A little background for this project
> No support from him during development.

> I personally used HD Images, because why not?

> Website seems slow because of HD Images, and now he complains about it.

You fucking (managers) want a website to be scalable and fast and yet you choose to focus on B U S I N E S S instead of support the real guy.

I'm fucking sick and tired, it took me 24 hours figure out the issue because there is nothing on 1 and 1 support/ forum/help center.

Another 24 hours to try and fix, yet no luck.

I'm gonna finally point the domain name to heroku. Fuck, I'm so fucking done

Oh man, I fucked up...
I was doing after hours work for client, setup website with https.

Can't work over sftp with current user,so I give it the same user ID as apache, get files transferred and shit.
Go back to change uid, set wrong uid, now my user is ntp, I can't get into root, can't set password...
I fucked up

Tail between the legs, sent email to clients support, asking them to fix my user fuck up, waiting for reply

(sing this in the "If I were a boy" melody from Beyoncé)

If I had a job,
I think I'd want to support,
this awesome platform we call devRant,
but right now sadly just can't...
[oooh]

If I had a job (again),
I think I would buy CodePeeen (amen),
by buy I mean I would buy plan pro,
but I ain't got no fixed income, no
[I ain't]

If I had no school,
I'd be game dev or web noob,
I would design like in the 90ies,
pink website showing panties, oh yes...
[that'd be cool!]

If I were adult,
I wouldn't laugh at these jokes,
I would know the hard and real life,
and maybe even have a loved wife...
[maybeeee]

Whelp. I started making a very simple website with a single-page design, which I intended to use for managing my own personal knowledge on a particular subject matter, with some basic categorization features and a simple rich text editor for entering data. Partly as an exercise in web development, and partly due to not being happy with existing options out there. All was going well...

...and then feature creep happened. Now I have implemented support for multiple users with different access levels; user profiles; encrypted login system (and encrypted cookies that contain no sensitive data lol) and session handling according to (perceived) best practices; secure password recovery; user-management interface for admins; public, private and group-based sections with multiple categories and posts in each category that can be sorted by sort order value or drag and drop; custom user-created groups where they can give other users access to their sections; notifications; context menus for everything; post & user flagging system, moderation queue and support system; post revisions with comparison between different revisions; support for mobile devices and touch/swipe gestures to open/close menus or navigate between posts; easily extendible css themes with two different dark themes and one ugly as heck light theme; lazy loading of images in posts that won't load until you actually open them; auto-saving of posts in case of browser crash or accidental navigation away from page; plus various other small stuff like syntax highlighting for code, internal post linking, favouriting of posts, free-text filter, no-javascript mode, invitation system, secure (yeah right) image uploading, post-locking...

On my TODO-list: Comment and/or upvote system, spoiler tag, GDPR compliance (if I ever launch it haha), data-limits, a simple user action log for admins/moderators, overall improved security measures, refactor various controllers, clean up the code...

It STILL uses a single-page design, and the amount of feature requests (and bugs) added to my Trello board increases exponentially with every passing week. No other living person has seen the website yet, and at the pace I'm going, humanity will have gone through at least one major extinction event before I consider it "done" enough to show anyone.

help

I used to do some freelance work for a nonprofit. I’d do some website stuff and gallery sitting.

My friend was the gallery director. When she left, I decided to stop freelancing there and I dropped off the keys with the new director. I told them they could contact me later if they have questions about some things I implemented on the website. The new director thinks I’m a random freelancer and starts to BADMOUTH MY FRIEND, the former director.

Over a year later, the gallery assistant emails me asking about SSL warnings and cc’s the new director. WTF.

1) Those warnings were happening long before I left and long before I even started. 2) I am not your website support. I only invited contact for things I worked on. 3) The assistant already contacted Squarespace and Go Daddy for help and they gave her instructions.

I told her I didn’t set up their website and it sounds like she has the resources to resolve this on her own and she should contact Squarespace and Go Daddy if she needs more help. After all, you pay those companies for their services support and my time isn’t free.

Attention: incomming resentful boiled up for months rant.

Hands down G2APAY is the worst because:

Merchant account aproval takes fcking months. It starts with unreasonable delays in documents approval. I mean insane nitpicking. They want to see merchants name surname and address on every god damn document that you submit even if for example bank statement doesnt include these details. I had to manually edit pdf’s just so that they would fck off and approve the merchant application. Insane requirements for document check also combined with their email only support answering only once a week you will have to wait one month just to get your account approved.

Then you get to the fun part, approval proccess for vendor gateway and webhook integration. They are nitpicking everything you can imagine: about website not having https, website forum missing some icons, merchants phone number being from another country then he is, and bunch of other hundreds of problems imagined only by them. Again combined with their one email reply per week policy you will waste atleast one month to finish up your integration.

Now finally you are their client and you think you can chill and go back to focusing on your business? Nope bro. Prepare for threatening emails. Last time I got a request to install https or my merchant application will be shut down. I was given 3 days notice on a fcking friday and had to do it.

Then g2a backend is crashing quite often. Combined with their one email per week policy you are fcked in the ass if your users were not able to pay through g2a and you will get no compensation.

Their backend documentation is shiet. Not clear how to integrate everything and after you integrate they make changes without publishing any changesets. Your integration is working? Good luck if it will still be working tomorrow.

And the very worst part is that they stopped proccessing credit cards like month ago with zero notice. Its been weeks and still zero news about bringing card proccessing back. They sad that they were acquired by some other company so shitty support got even shittier now while they are in a proccess of handover.

So yeah thats the worst vendor I have ever seen in my life. For example integrating paypal took me 30 minutes. Integrating stripe and getting all documents reviewed took me one business day. Same with paymentwall integration and document approval took 1 business day. Support is amazing and even have a phone number that I can reach if urgent problems arise. Thats how it should be. Thats why I can pay percentage of my transactions with a smile for them.

Sorry for the typos since im typing on my shiet phone while driving.

Eat a bag of dicks g2apay. I hope you go bankrupt and shutdown.

What a bunch of cunts.
It's sad how they keep applying restrictions to everything. Two years ago, there were no restrictions. Now:
Max one website, random account locks if you ever get actual visitors, no support unless you're premium, max 5 simultaneous clients, one hour sleeptime a day, some "random" disk full errors or internal server errors and at least two hours downtime a day.

Fuck off.

Rant/story

Ok, I've always respected my PM and took everything on me, but since a while I start getting bored at work and realised many wrong things with the company and management in general.

So, brief contextual situation for you guys, I used to be very shy, unconfident and submissive. That was 2 years ago. Now am much more confident and got my own techniques in managing my constant "in the moon"-mind and relational discussions with colleagues. No more stuttering and am now answering on the spot and focussed on the discussion.

So I was having a nice day extinguishing fires on our website, this evening my PM stressly-rushed into my office (which I share with 2 other colleagues), and pressured me into giving a phone call to some developer for a situation clarification: a Json endpoints seems to truncate text after some characters.

Just came back from the loo (not sorry for the details), had my thoughts about something else, as usual, and I was just like "chill, let me get my mind together and prepare myself to be on point for this phone call". Told her I need a few seconds and she was like "now now now" knowing me I'm a bit laid-back.

Grabbed the phone, saw she was laughing (always laughs whatever I do, I must be very funny) and went talking about me to my colleague (not backstabbing but like "I don't get why he needs to get prepped for a phone call"). I managed the phone call like a boss - like usual since I got more confident -, my pm left, I finished the call, went to her to tell her my conclusions on our issue, asked me if I checked the contract with our CMS company.

Told her nope, the Json is compatible with our DB-manager's API.

She coldly answered "right, will do it myself then", I was like ok, I know you won't do it, I'll get it done.

In 15 minutes I found the contract, notified her, analyzed it, and wrote a technical email to support.

Seriously, stop taking me for some retarded person and let me breathe

Huh.

When you are the only web developer of the company... You do front, backend for the website, web development jobs which come every time for stopping you to work on the 3 websites that you have to build. Every sites and database are different that's something that my boss don't understand I cannot include stuff just like that with my magic power because i have already done it. And of course the two designers of the company have the time to spend an hour for a colour. Well a week to build a 15 custom pages website with something which is close to the CRM for the back is not enough. Not enough when you also have to spent 2 hours each day on management stuff because there is 20 hosted website and the clients need support... Stressed and pissed off.

One of my websites is under a brute attack.

If I were to redirect failed logins to an illegal website (drugs, child pornography, terrorism support, etc...), will the feds come after me? Or will they go after the attacker?

Uh-oh I fucked up.

Not at work, but with my website where I had an email forwarder to an external address. The forwarding was everything so that I could do the spam filtering and occasional check in one place. Unfortunately, that triggered the spam detection at the external address (after some years!), and my provider ended up on a blacklist.

That got me a pretty angry mail from my hosting provider who had already disabled the forwarding and wanted to make sure that I understood the issue and would not put it in again.

I thought about whether they had fucked up because it was even possible to do that, or whether I had fucked up because I should have known. Hm yeah I opted for the latter and apologised.

The support guy seemed happy that I didn't try to argue (possibly like other customers...), and advised that I just should add another account in my email client. Sure, at least that will prevent this shit from happening again.

He also mentioned that every single blacklist issue they had experienced in this year was accidental due to external forwarding issues and that they would consider just disabling it altogether.

Which is probably a smart move, just as hint for these ranters here who work at hosting companies. Or at least only enable external forwarding if spam assassin or so is in place.

What the fuck Microsoft !! Your android apps are total piece of shit! Fucking outlook Android app don't have support to view doc file which is created using your shitty Microsoft teams portal.

If I click on that doc file link through my outlook app, you redirect me to chrome.
Ok that's still acceptable. But the real shit starts now. You tell me that your browser isn't supported! Is this fucking joke?? Who in the world develops a website which can't support latest version of Android chrome?
Now that I have installed your shitty Microsoft teams app, it doesn't show up in "open with" options. Clicking on that link is still redirecting to the chrome saying that browser is unsupported.

Also, your shitty Microsoft teams app can't edit fucking doc file. When I click on your Microsoft word icon, You again ask me to install Android app for Microsoft word.
Seriously fuck you Microsoft and your shitty apps!

Client: my website is down

Support: can you just google my ip and let me know your IP

Client : OMG google is down!!! Oops router was'nt plugged.

**Client is on call just incase you wonder :p

Dear website, it's great that you support different languages, is awesome your website is mobile friendly but for heck sake combine them together. Let me choose in which language I want to navigate your site. Just because I'm in Sweden doesn't mean I'm Swedish. Screw yourself, your lovely unhappy costumer...

It does give you that cold rush feeling, when a low level support agent can just use some sort of "user impersonation" feature and literally send you screenshots of your conversations or other, what seems private information and should be only used for actual escalated staff, for when there's a need for an actual middleman (ie. client not paying - logs review) and for everything else there should be a test account they can do screenshots from, e.g. for general website use questions

So today when I was testing my new website I learned that IE/Edge does not support smooth scrolling with JavaScript.

I get why it doesn't work in IE but Edge... like what? Edge is supposed to be a modern browser... No?

So... I've been messing arround with my first VPS (with little knowledge of Linux).
First installed lxde to learn how to do it, then back to the terminal. then I started with Apache, watching online tuts ...
Then I changed for nginx... Looks way better.
Installed my sql, php and got stuck. Dropped it for a few days.
Today I restarted, deleted Apache, mysql, reinstalled nginx, my php (with lots of problems because of old instalations). Everything is working now except php.
After going round and arround I changed my focus to relax a bit, and remembered I still have Apache on the firewall...
OK Apache and other stuff that I installed.
Delete everything
New rules only for nginx and reset.
Cant ssh to the server... What?
Oh... Forgot to add rules to OpenSSH...
No matter, I can access the terminal directly on the website....
And it loads to ldxe, with no user set...
Fuckkkk.
Oh BTW I'm in a trial free period with no support...

The agency I own built a WordPress plugin for a client using a freelancer developer. The client, out of ambivalence, withheld information that would have drastically changed the design of the plugin, but by the time we found out it was much to late to start over. The developer moved overseas in the middle of it all and from then on was not very responsive to communications about the project which delayed things by months. I tried to find a replacement developer but nobody else had experience with the third-party API. The live version of the API ended up not being able to support what we were trying to get it to do with the plugin even though the test version of the API was fine and the vendor was unhelpful. And because we spent so much time and money on the plugin, we weren’t able to even begin on another part of the project. The client complained of over $30,000 in lost revenue due to these issues. Complete fail all around. I’m never doing another custom software project again. It’s all just website design from here.

Internal system sent me an email with a dead link, saying a certificate is due to expire. Couldn't find the tool, opened IM with help support and was greeted with a passive aggressive note:

"Did you know that the support staff you speak too will use the same website available to you to resolve the issue, have you tried searching here ..."

... well thank you chat bot, did you know I wouldn't be here if said website actually fucking worked?

Every year, the worst dev experience comes right at the holidays, when website owners with big egos want to launch right on (U.S.) Thanksgiving Day, Christmas Eve, or New Year’s Eve/Day because they think they’re that popular and important. It never occurs to them that this is the WORST time because any third party support you need for hosting, APIs, plugins, etc. is either backlogged or out of office. And because NOBODY is eagerly awaiting the redesign of ANY website on those particular dates since they are stuffing their faces and getting s&&&faced at bars and parties. Nobody will even notice that your website has changed until January 15th at the earliest.

Fucking microshaft! I bought a custom controller from their shop as a birthday gift to my brother. Fucking first thing the website crashes with 500 with my main account so I call support. Said them its a backend issue and they should let the devs investigate. Support says they can't even contact them in anyway shape or form. Fucking great!
So since my account seems to has broken their backend I create another account using some random email while support tells me to fucking log in and out again (yeah man I tried that). OK wonderful new account worked I can buy the controller.

Now one year later the controller just fucking stops working (probably why its called Xbox one! controller). Wonderful I paid 90€ for that shit thing and now it won't connect anymore. Tried everything and searched countless forums, nothing helped. Fuckers say: JuSt ConNeCT iT tO YoUr XbOx oNe and it might magically work (TM). You fuck I bought it for PC why the fuck can I not just fix it using a PC. Do you want me to buy a fucking Xbox for 500 bucks just to get the fucking controller to work!? You shitfaced monkey!

OK then lets try that support again because that worked so well last time. I put in the serial number and... Fucking unrecognized number. Unrecognized number my ass. Go suck on a spiked club you buffoon!

Now I'm fucked because I don't have the fucking receipt anymore and the email was send to that fucking temp account I don't even know the email address for anymore (ノ°益°)ノ

So at our company, we use Google Sheets to for to coordinate everything, from designs to bug reporting to localization decisions, etc... Except for roadmaps, we use Trello for that. I found this very unintuitive and disorganized. Google Sheets GUI, as you all know, was not tailored for development project coordination. It is a spreadsheet creation tool. Pages of document are loosely connected to each other and you often have to keep a link to each of them because each Google Sheets document is isolated from each other by design. Not to mention the constant requests for permission for each document, wasting everybody's time.

I brought up the suggestion to the CEO that we should migrate everything to GitHub because everybody already needed a Github account to pull the latest version of our codebase even if they're not developers themselves. Gihub interface is easier to navigate, there's an Issues tab for bug report, a Wiki tab for designs and a Projects tab for roadmaps, eliminating the need for a separate Trello account. All tabs are organized within each project. This is how I've seen people coordinated with each other on open-source projects, it's a proven, battle-tested model of coordination between different roles in a software project.

The CEO shot down the proposal immediately, reason cited: The design team is not familiar with using the Github website because they've never thought of Github as a website for any role other than developers.

Fast-forward to a recent meeting where the person operating the computer connected to the big TV is struggling to scroll down a 600+ row long spreadsheet trying to find one of the open bugs. At that point, the CEO asked if there's anyway to hide resolved bugs. I immediately brought up Github and received support from our tester (vocal support anyway, other devs might have felt the same but were afraid to speak up). As you all know, Github by default only shows open issues by default, reducing the clutter that would be generated by past closed issues. This is the most obvious solution to the CEO's problem. But this CEO still stubbornly rejected the proposal.

2 lessons to take away from this story:

- Developer seems to be the only role in a development team that is willing to learn new tools for their work. Everybody else just tries to stretch the limit of the tools they already knew even if it meant fitting a square peg into a round hole. Well, I can't speak for testers, out of 2 testers I interacted with, one I never asked her opinion about Github, and the other one was the guy mentioned above. But I do know a pixel artist in the same company having a similar condition. She tries to make pixel arts using Photoshop. Didn't get to talk to her about this because we're not on the same project, but if we were, I'd suggest her use Aseprite, or (at least Pixelorama if the company doesn't want to spend for Aseprite's price tag) for the purpose of drawing pixel arts. Not sure how willing she would be at learning new tools, though.

- Github and other git hosts have a bit of a branding problem. Their names - Github, BitBucket, GitLab, etc... - are evocative of a tool exclusively used by developers, yet their websites have these features that are supposed to be used by different roles other than developers. Issues tabs are used by testers as well as developers. Wiki tabs are used by designers alongside developers. Projects and Insights tabs are used by project managers/product owners. Discussion tabs are used by every roles. Artists can even submit new assets through Pull Requests tabs if the Art Directors know how to use the site interface (Art Directors' job is literally just code review, but for artistic assets). These websites are more than just git hosts. They are straight-up Jira replacement with git hosting as a bonus feature. How can we get that through the head of non-developers so that we don't have to keep 4+ accounts for different websites for the same project?

Last week i couldn't use a website to download a product because it failed on every browser and even with addons deactivated. The error said "please input the version" and version is a checkbox.

Wrote to support.

Me: "Download does not work! It gives error xyz. How can i get the product?"
Support : "Oh, you can easily get it from our download page."

Do you even read your mails?!?

Applied in a company for a development work, as I have been a developer for some time now and want to switch jobs. The new company was larger and I had no experience of how processes work at larger companies.

I got a call and after the usual chit-chat I got asked if I would be interested in a support role. Since this was new to me I was afraid to flat-out say 'no', so I told them that I had applied to a developer role through their website. They said that theirs is a service-based company and interaction to clients is something everyone has to do. I started digging, as to why the current position is different from the one indicated on the website.
After some more conversation, the call ended.

Later I came to know from an acquaintance that there are both support and development roles at that company and since support positions are few people's "first choice" they first try all the candidates that call; those that fit into the support roles are assigned there.

Needless to say, the compensation and general nature of the support jobs is much inferior to proper development positions.

I dodged a bullet.

When the support team flirts with you so maybe you will forget about the issue (that your website has 30 minutes downtimes everyday). 🤭

I used to work in a Tech Support department where everybody was constantly pranking each other.

In one of the iterations of such events one of the guys actually forked the source of a login page, in one instance of the app that was running in a VM, and edited the code so it would redirect the user to a lemon party'ish website.

It was quite an upgrade to the old M.O. where people would just email themselves messages with seemingly bureaucratic call to actions containing hyperlinks to the same lemon party'ish websites.

And the most direct approach, which is to type those directly into one's browser if the laptop is left unattended & unlocked due to a trip to the toilet.

!dev

So that new keyboard I bought? They sent me a French azerty instead of a Belgian azerty layout. Meaning the special keys are in the wrong places.

It's from a third party vendor. Here was me thinking I was getting a good deal on a second hand product in a box that had been opened but returned. Think I can guess why that happened.

I contacted support who will contact the third party but I have a bad feeling about this already. Both the third party and website where I ordered this are Dutch and they are used to Qwerty. Guess I should have bought on a Belgian website at full price :(

Hey DevRant, I'd like you to meet "Marketing Brandon", his favorite daily activities include:

- asking me when that landing page is going to be ready

- asking how to support a customer on live chat even though he chose to assign the ticket to himself in the first place

- explaining how important social media is

- telling me he's working as fast as he can on some website copy I need and then sitting and composing tweets for 40 minutes

- asking if I can "just real quickly when I get the chance" implement a huge new feature for our users

- announcing to the entire office that he "has to leave early today" because the pet store closes at 5 and his ferret ran out of food yesterday

-.-

Does your office have a Marketing Brandon or similar?

I just contacted the support of one of our service provider for virtual tours. I told them that the iframe will open the website (in target self) instead of playing the tour, and that our clients will most likely not come back to our site, when they don't see a "go back" or something. Best would be, if the iframe plays instead of opening a new tab.

Supports answer: "I sent you a video, there you can see how to get back to your website"

*sends a video of themself opening his browsing history and clicking our site*

A dream of every UX developer.

So, my current company builds a ERP system hand has a far to complicated database with one k tables and over 2k procedures. I started working there 3.5 years ago, well, first 2.5 years were educational. But I was mostly doing support work. From time to time I was tasked to do some interfaces ( around 15 currently I think) but since a few month I am just completely fucked up and don't know what to do. I still don't really get how this fucking huge database is supposed to work. I have 2-3 interfaces alto implement at the same time. Then I should create a app to allow users to stamp the personal and assignment times. Also I was tasked to create a html5 webpage ( never did something like this before) for also stamping times and some additional data to create a service report for customers on the fly. And finally I should create a asp.net based website for a dashboard overview which should be customisabke by our customers, which I also never did before. In the meantime I also have around 10-15 support tasks a week, and I don't see myself getting anywhere near finishing anything. But I am getting constantly approached by the boss and my team leader for not really getting anything done, even though they have no idea what the other one told me to do. And my boss has no idea if time management, he asked me how long a feature of the app would take and I told him at least two days and somehow he told my colleague I would be done in 4 hours. So currently I am permanently stressed and slightly depressed and I have no idea what to do, and I am just afraid of losing my job, because I am not able to finish my tasks.

Doing the deployment to production, and towards the end one of the support guys looks over at me;

"So, the website in prod is throwing some errors"

Followed by another guy:

"Yeah I'm getting the same, SQL exceptions on the page"

I stare at them panicked for a moment, when one of them goes "just kidding!". Like dude, my heart just skipped several beats!

Any one here ever had something cruel happen to them during a deployment?

This morning I got a reply to my tech support email:

The problem was that the dynamic pages on my website are no longer being served as dynamic pages and so IIS is throwing errors on every page load. Seems to me like they've done something their end because I didn't touch it when it happened...

The tech support email essentially told me to rename all my files from .cshtml (ie. a dynamic page) to .html.

I'm not expert, but I doubt this is going to solve the problem...

I was recently asked to do tech support for an event being designed by webdesign and business students

All they asked me to do was generate a qr-code to their site. -_- took 10 seconds on a website. I even matched their color theme

Yet their rsvp system is to email an event account and they count the number of emails. Why wasn't I asked if I could set up a better system rather than a simple qr. I just learned about this and it's too close to the event to setup a better system and pitch it to them

I use fucking GoDaddy to manage my domains, just cause, whatever, who cares, right, it's a domain manager, they do have great support.

But everytime I login and try to find a domain, it's like 8 clicks and they try to push their website builder in your face and all kinds of shit.

Can I get a recommendation from a trusted devranter? I want to switch.

I use forge if that matters...

thanks.

One years free HTML5 support comes with their CCTV cameras apparently. Hate it when website designers don't check work.

Next time when you are building a website make sure you add some polyfill for the dinosaur people

# We don't officially support any browser that doesn't have
# requestAnimationFrame. But... we had one very nice person
# write in who was using Opera for Linux (latest version was
# released in 2011, what). It doesn't hurt us to polyfill
# here, and if we don't then dinosaur people will just see
# a big blank Trello.

So today i had to visit this banks site to do updation on a document but for some reason the modal dialogue that was supposed to open was not working and i couldn't continue to next step.

On an attempt to contact customer support, i browsed the site for relevant details. As i do that, i observed this site is so shitty that it can't even properly render on Google Chrome! It was an horrific experience finding info in that site.

Finally found the customer support form and as I clicked the "submit" it didn't give any feedback whether it was processing or not. After like over a minute of uncertainty, it got redirected to a 404 page.

Frustrated, I went on to their twitter and I almost tweeted calling out their terrible web developer team.

But, my instinct told me to calm my titties and i tweeted a regular confused user tweet.

Got their attention and few hrs later i got a phone call from someone working there. He didn't sound like a customer service representative from the way he spoke. He told it was an issue with their website and had fixed it. I tried again as he was on the line but it was not working for me. And then i shared screenshot of the issue. He tested it again and said it was working for them. Still not working for me. ( Probably cache issue on my end ). Thought he would suggest to clear cache and try. But he asked me to try on another computer since it was working for him.

As i searched for a another system, i got a call from customer support guy and he said he will do the update on their end and told me to tell details. Since the info was not that sensitive in nature, I went with it.

Pretty sure the other guy i talked to was a developer.

This made me think - had i tweeted out a mean tweet calling out their shitty website it would have been probably awkward talking to him - I'd have to be mean again. It could've ruined his day, maybe he was under pressure from his pm that he had to make the phone call. He probably hates his job already managing that shitty legacy code..

I don't know - either way, I'm glad i was able to keep myself calm and not be a source of negative energy.

Hi All !!!

Woah this is my first Post after 3 years not opening this website.
i don't know why.
but maybe between 2017-2020 my live got better so i don't think will have any Rant again.ahahaha *kidding

but today i see email, that i got sticker from devRant, woah i think i will go to devRant again.

wow devRant more cool than before , i don't think this website still open. i just want to check it. i forgot my password too. but luckily still got an access to my email.

So i want to tell a story about this weekly Rant,
Family Support? what the he** is it.
my family only look for money.
at my first job finding, i always pushed for find work in Factory/Oil/Goverment that will give a BIG money.
my first reaction to this i tell i won't do that. but overtime i think i will not talk about it again.
i just want to get Dev Job anywhere.
i don't know if this is the meaning of passion or something like that.
but from the first time , i try hard to get job only is software development.
and hey Maybe my Pray Listened by Almighty God.

so i got my first job as Fullstack developer that luckily accept me as self taught software developer. i don't have any formal education.
actually i only learn software dev from Lynda.com(not promotion) .
i learn algorithm, pseudocode . then i got passed the test of psudocode.

Then because the money is good in there. my parent just accept my first job. not complaining again till now..
maybe this is what they called ikigai??

i love software development so much....

but still i always have a Rant every day about it.
someday you like it, someday you hate it.
someday yo miss it, someday you regret it.

maybe that what is called Love.Damn...

My work's website being unsupported with Django security patches. I bring this up with management and say we should upgrade ASAP. Apparently that wasn't possible because the sysadmins refused to upgrade their old version of RedHat so we can't use anything that doesn't support Python 2.6.... To this day it still runs on Django 1.6.

Do not buy Hostinger... They are so aggressive with caching that I ran out of devices to test the features. They probably cache based on userAgent because changing other parameters (IP, local cache) doesn't resolve the issue. I talked to tech support whole day, and although they were helpful few times I just got three same answers for the three different questions. Seriously, the only thing I like about Hostinger is their user friendly UI.

The rant goes on. I can basically DoS my website by clicking fast on it. That shit doesn't happen with some free hosting plans... My site goes down for a few minutes before I can visit it again.

THE RANT GOES ON

Using the file manager is tedious work as you get randomly disconnected after less than few minutes of inactivity.

I might seriously switch to Google's Cloud Console. It is more expensive, you have to do all the hosting config yourself using a virtual machine, but I guess it's more reliable and it gives you a lot more control.

*Email chain forwarded by support team to our dev team*
Hi,
Please assist our customer. He is unable to reset his password!

*Went through the emails turned out that customer is asking for password reset request for legacy website for which we don't work at all*

Scrum master sending another reply to look into the matter on High priority.

We again double checked for the customer but he is not registered on the new website.

Apparently, both scrum master and support team and entire company is aware that our team is not working for legacy website.
But No one reads the email properly and keep forwarding to dev team disturbing the entire team.

Some times things like this are done by product manager and her associate, but they keep replying to each other on unnecessary things till they come to conclusion and scrum master try hard to keep up with them with his own agile disciplines.

I want to love and support pons for providing a good dictionary for free, but the api is literally worse than just scraping the website...

I hate it when companies got 5 payment options while 4 of them basically lead to a credit card payment.

I'm renting some servers from Vultr and they recently changed something in their payment protocol. Now you need a credit card, even while paying with PayPal, and I don't have a credit card. Using their BTC option doesn't work either since my wallet tells me they are using an incompatible payment protocol (error reason, address & amount) . There is not even a wallet address shown through their BTC checkout to which I could directly send the amount to. You need to open the website on the device your wallet is stored on and then make the payment (so no address is required from their side). Account management is taking a look at it now, I got very quick replies back from their support but this is the first time I'm having such an issue with them.

Oh well, hope they won't take down my servers in the meantime.

A customer specialising in identification and security solutions called today, claiming "they" found malware on their website. Then they provided a weird link to some shady malware scanner, and the "malware" turned to be a <noscript> tag which adds ?noscript to the page url, so we can serve no-JS optimised content. As a bonus, the scanner only detected it on two URLs, even though every single page on the site contains that same line of code.

Joke's on them, have fun paying for priority support outside of the business hours for nothing.

Plans for 2019 are to release two products.

1. A text-based strategy game engine that will act as the core of two or more progressive web applications, using Node.js/Express, EJS, and SCSS. It will be proprietary, subscription-based, and playable 24/7 online or offline as a web site or mobile app with nightly/weekly/monthly events and items (think KoL, on steroids, with butter on top.)

I am currently undecided whether to go with MongoDB, MySQL or PostgreSQL, so any feedback - without derailing the other choices, and understanding that it needs to be minimal at first with the ability to expand to millions of users - would be appreciated.

2. I'm sculpting collectors figurines of guinea pigs, molding, casting and then selling a limited set that are hand-painted by me with a certificate of authenticity, as well as marketing blank versions of each with a choice of three colors (including white, and either red or black for eyes - a total of five) for people to either paint by themselves, family members, or friends.

This will also have a website that allows you to choose the breed and colors (changing the picture according to your choices), as well as allowing people to use it as a social media outlet - as if their own guinea pigs had profiles instead of humans. It's also planned to support rescues worldwide and educate folks about properly caring for cavies.

First job as a web dev (promoted within my company from helpdesk!!!!). I made it explicitly clear that my php experience is rudimentary and that I was still learning and our CIO was fine with that, just said I need to fast track learning.

In my first website support meeting today they dropped all kinds of fun stuff about Wordpress development that I only know the basics on and is now my responsibility to learn, so:

How the hell do I learn php/scss/sass/docker for Wordpress really fucking fast? Lol

- First logon on the support website
- Input pregenerated password
- Password expired
- Input new password
- Password invalid
- Try different passwords
- I realize that the suggested length of the password (8 char) is also the max length
- Input eight character password
- Password invalid
- Input the pregenerated password
- Password changed

I've got a bit funny situation.
I wanted to make small application to speed up my dad's job, app is about duplicating models in X website (I don't want to say directly what website).
So I started by checking it has API, Yup, It has, but you need OAuth ID, to get it you need to write to support.
So I did it, my mail was something like that: "Hello, can I get access to your API, I want to make app to duplicate models with same settings, Thanks"
I've got an answer like that "Hello, our website doesn't have duplicating feature."
My reaction was: Wtf? I know it doesn't have that feature, That's why I want to make it. How did he get hired as technical support?
Maybe it's not the most exciting story, but I thought it could be intresting :)

// First rant
So I've spent the last three days trying to send requests to a website in C# (never had done that, so I had to learn from scratch) and using XPath to select certain nodes from the html.
Today, I port it to a new UWP project and turns out it doesn't support XPath. I guess I should learn LINQ now...fml

When you try to make a customer support ticket on a website and it redirects you to a page that says "site is under construction" after you submit a well-composed form that took considerable time to write up:
 (╯°□°)╯︵ ┻━┻

That's fucking genius. Someone give them a Nobel prize. >.>

Working with dildos-for-brain people! I asked how to achieve something and if I got an answer it stated: never saw something like that implemented before (It really means that people here just copy/paste shit and use iterative development method until they nab the solution)!!!

Really? I just asked to have nested XML structure, it's been around since early 90'!

I have new weekend project - polish my CV and get the fuck out of here. When it feels like you are smartest in the room and for every question for help people just throw you random answers not related to question at all it is not worth staying there.

Also using outdated XML server CMS that ceased its support, documentation is shoddy and internet never heard of it - only relevant google search leads to the CMS website. Good luck! Good fucking luck!

This shit went overboard so many times and I decided that this is the last time. I have 2 more fucks to give and those are for me!

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Why would you say that your website should support IE?? Whyyy?? Who uses that except for downloading Chrome? You just make our lives miserable with that :(

Damn java 9 is such a pain in the arse. First there isn't official support for NetBeans which used to be my primary java development ide. Had to move to intelliJ for that jdk 9 support. Then came xamarin and visual studio. And guess what they don't support jdk 9. So now I need to have two sets of jdk to keep my work going. I don't understand the point of having a stable release if there is no widespread support. I mean sure visual studio is Microsoft problem but NetBeans is available from official oracle website. At least they should be able to integrate support for it.

8 years old, first computer. 12 tears old first laptop. Around the time of bebo, I started messing with Photoshop making skins, then I made a website to put these skins on, after that I became involved with the SMF message board software, offering support, creating mods and themes. Eventually started working with individuals and businesses designing and building there websites, went to college got a taste of Java & vB, continued onto a degree and now I can program in Java, vB, C#, C, Javascript/Coffeescript, Node, PHP, Python and Bash with experience with too many libraries and frameworks to count, at 24 years of age going into the last year of my degree. I never really realised I wanted to become a dev. I just kind of naturally progressed into it.

Worst support experience so far: German ISP sent their cheap default router which I opted for, hoping that I didn't need to rent a costly FitzBox. Provider activates the connection, everything fine, but slow and unstable on my Linux laptop only. Try using their website, their support chat etc. as they made it very hard to even open a support ticket. I gather all the information, ping, traceroute, netstat, logfiles, router settings, broadband measurement etc. and finally manage to open a support ticket of my issue adn they say they will send an engineer to my place in about 4 days. I stay at home that day and wait for the whole day, nothing happens!
I get back to them, even get a phone call after waiting about 1h in the waiting queue, only to listen to someone tell me that the appointment had been cancelled as the ticket had already been closed. WTF! They said they measured my connection and could not reproduce any error. Did not even mention my lengthy log files etc. It took my own research and another hint that there is an incompatibility with that specific router and some specific devices so I should really replace their cheap router with a FritzBox device. What they also did not tell, that you dont need to rent their branded FritzBox, there are cheap second hand models from another ISP that you can reconfigure by simply chosing another ISP in a dropdown list that contains every popular German ISP. But why are they popular? You can only choose between the different bad ones, that's why they don't seem to make an effort.

Update on my OneDrive story from a bit back:
(this first part happened a while ago but I forgot making a post)
So I was still having problems with my OneDrive since the email from customer support didn't help at all. I replied saying that their advice wasn't helpful in any way and that I, as an IT student, am familiar with how to delete files. I got another reply.
Great right.
But what did this email say?
It basically explained me how to upload files and stuff and how the sync system works and such. One thing that was in there that might have worked was resetting the 'app', the thing is I wasn't using their windows 10 desktop app but something that I got when installing my windows.
Needless to say, I replied again, saying that I had hope in their app solution but that I (as I stated in a previous email) use a different application so it was all useless.

I GOT ANOTHER EMAIL:
It is actually a technical solution (or so it seems). You must be thinking "wow, he finally got trough the shitty first line support" I know right?! and it feels good.
Well, the 'technical' solution is basically uninstalling onedrive trough cmd prompt and then reinstalling it from the website.
The folder remains in the browser client of OneDrive but I'm going to learn to live with it.
At least my sync issue is gone.
That only took like 3 months and ended with a very silly solution that is way too straightforward causing me not to think about it :p
Thanks for the read.

Why Apple has to do every configuration so f**ckin difficult? After a thousand logins, validations, and 2FA just to change my f**ckin region I find that I need to contact local support by chat or call even if my account is clean (no payment method added, no purchases made, etc.). Yeah right, great products, but crappy website UX.

Little poll:
I am building a cooperative website for something that I care. I don't want anything to be more expensive than free, but I still have to pay for the servers. I don't intend to make gains with it.
What is better: a single add on the front page, not intrusive, or a Wikipedia-like campain every year to get the money to pay the servers?

I am opposed to any kind of publicity in my case: for me, internet was created and has to be keept with the spirit of sharing. I give money to wikipedia when I can, I support projects on kickstarters, etc. Adds are the oposite: they don't mean to share, but to sell, hence completely destroying the spirit of internet. But I also need to know that my site may not be visited by people with my point of view: olders wouldn't pay as easily as youngers, and my project targets a very large group of people.

Please help me making a decision, I think I will have a lot of different opinions!

My previous employer was an e-commerce company. Most of our customers had use it or lose it funds that had to be spent by December 31 each year. So every year, the devs had to stay online until midnight on New Year’s Eve just in case there was a website issue. I didn’t witness any issue during my time there, or at least I was never contacted for support when I was on NYE duty.

They compensated by giving an extra PTO day for future use. Pre 2020, they’d allow us to leave work two hours early on NYE since the office was in NYC and getting home would be a nightmare. But you’d have to work from home to work the NYE support.

It was “optional”, but we know as a dev it’s not really optional unless you have a life and death reason not to. My first few weeks working there, my grandma had passed away. The funeral was NYE weekend so I was excused from doing the NYE support my first year because I was on bereavement leave.

The last two weeks of December were considered blackout dates for PTO, so everyone (including non devs) was not allowed to take any vacation time during those two weeks. Some people might have a problem with that if they’re into holiday celebrations and family and friend get togethers. They did observe Christmas, so that was the only day off most folks got during those two weeks. Though, the period from Thanksgiving through the end of December was stressful.

So the other day i paid for the sitepoint/mapt bundle since i was eager to learn to setup a website i bought awhile back.

Yet buying from mapt seemed to have been a waste of time, first off no comfirmation email just a tiny pop up on their website, the website seemed a little poorly setup since for one i wasn't even aware i had access to all their content.

Afterwards i never got a coupon for site point which was something i was looking forward to, i used mapt stuff before and two of the ebooks that i spent lots of time invested into had issues that basically stopped me half way, thus wasting all of my time.

I emailed on friday about this coupon, and finally getting one on monday i created an account used the coupon and guess what "this coupon has been used already"

WTF is this shit?

So all in all the irony of a fucking website that has content to create websites from scratch and probably including automated emails to alleviate all of these issues that has yet to use any of these things!

I'm still in the middle of customer support trying to get a working coupon for the other half of the bundle i paid for. The hilarious thing is they want an order number from me, which i don't have at all due to no automated email for order confirmation. I guess i wait yet another two days to get crappy response.

RANT
THE fucking pip is not working again. This time throwing sslerror ssl_certificate. Googled and came to know they removed TLS 1.0 and 1.1 support. Solution upgrade the pip. Done. Still same.
Checked their website no information.

Don't have words now.

A Website where the user alterts us about a defect on his printer.
There are predefined categories (things like error messages in the printer display, issues with the prints, issues with paper jams, issues with noise and so on) maybe around 10 to 20 categories.
They decide which fields are shown when the user selects it.

Should I do a Dropdown? List field? Radio buttons?

Tech: PHP, Slim Framework, fontsawesome, resulting in a mail sent to our ticket system to pre-fill form items to avoid 1st level support...

at the age of 12 I was bored so I started with html as I wanted to make a website, at the age of 14-15 is started with pure php, at 16 I started my first IT study for second line support and at 18-19 I finished my first IT study and started my second IT study for support mangement and when I'm done with it I'm planning on doing a third one for data center engineering.

so we are having a campus recruitment at college. So there's a company that came in campus . The first step was to register on their website however their website is so shitty that they have specified that their Website is working just on Chrome and IE and not on Firefox . I was like what kind of developer support IE over Firefox really on top my friends who were applying at this company spend over 5 hrs just to register and the worst part @ 9 their server crashed . I would rather drink bleach than joining such a company

IE11 weird behaviour!!

So I'm building a website for management purpose. I'm asked to implement confirm pop up box.
This pop up box uses one div with dynamic content which is created using javascript and not hardcoded in html file.
Here comes the twist. I used append() function to append child elements inside that div. Everything works fine in chrome and Firefox. Pop up shows upon clicking button. But in case of IE 11, on clicking button, It asks user to download fucking json file, instead of showing pop up !!
I'm like WTF is going on??? How the fuck this json file is generated by my code??
Turned out, this happened because of append() function. That doesn't support in IE11. Fixed it, by using appendChild() method.

Don't ask me what kind of data was in that json file. I was too scared to open it!!
Things like this are scary and weird for a fresher like me. :(

Screw our credit card processor so hard. The powers that be decided to sign with them because their rates were better. That's it. Never mind the fact that they don't make/work with mobile readers, which we need. Never mind the fact that their app is trash and is lacking basic features. Never mind the fact that their support is non-existent. Never mind the fact that when I request a new POS machine, I don't hear back for 6 months, and have to follow up again only to find they forgot about it. Never mind the fact that their POS machines can't handle 2 merchants like our ancient, "out-dated" one could, and so we need to spend double the money and have 2 POS machines sitting on the counter. Never mind the fact that their website is trash and lacks basic functionality. Never mind the fact that I cannot manage our user list (which changes CONSTANTLY), or even VIEW IT. I need to email them for all of this, and they may or may not respond. Never mind the fact that I'm going to spend my entire Friday scrolling through thousands of transactions, looking for one specific one, because their website doesn't even allow me to search for a specific transaction amount. Never mind all of that. Slightly lower rates, baby!

Not sure if I could care any less about the choices being made anymore.

But the best choice I made was actually quitting the working from home job I had right when they were starting to use WordPress and outsourcing it to whatever Indian developer they found to do that for them (pun intended, though no hard feelings and understanding of the situation) for their general projects. I just wasn't open to it anymore.

I was setting up websites for almost zero to no money, a website in 4 hours upto 2 days, whilst doing internal support to save their frigging mailboxes from the Outlook Demon all the time. (Exaggerated in some sense, but I abide by the thought)

Best decision would be to start working full-time in an E-commerce fulfillment company, learning the good stuff, both structural and management wise. Working on one entity, but still doing it whilst using 100's of technologies, connecting to a ton of platforms and projects and most of all being able to aid in lessening the work-load for both my co-workers and customers as much as is deemed possible.

I'm fine.

This is what being an arrogant asshole looks like.

I really like devrant. I met a community of like-minded people and i had a lot of fun here. But then I also notice a pattern of people who are seeking to insult and hurt.

But I'm not going to a website to get insulted.

@aviophile
@FastNop
@Lensflare

You won. I'm just a dumb frontender / webdev or whatever. i don''t have a degree in comp. sci. I should go flip burger

RIP my 8 years old account. RIP too my support to devrant.

I hope it worth being a scumbag to protect your technical purity, assholes.

When you receive a support request for a your product that extend another product.

After few emails you get the access on the website and you discover that is using an old version of the software that you extend and that your support is crappy on that.

Never forget to ask before everything the version of stuff to save time.
Also don't hesitate to give a reimburse for this case or suggest for an update so you can sleep better and maybe ADD AN ALERT FOR THE OLD VERSION THAT YOU FORGOT TO DO on your release.

Ant.design repo and website just got deleted. It‘s still on npm and there is a mirror on a chinese github fake but this is serious.
I have the weird feeling that this is a political issue.
I will not use or support platforms that are under control of the chinese government (gitee).
The only right thing to do now seems to ditch Ant.d (at least in future projects). Maybe I shouldn‘t trust or use chinese software at all.

I'm seriously considering making my website animations only support Firefox because apparently Mozilla are the only people who thought native smooth scrolling and implementing scroll-behavior was a good idea

Best website hosting for an dev profolio and subdomains like go daddy, but can support web apps like discourse or ruby?

Why the hell Microsoft browser support the standards created? The website which I had designed worked well in my mobile (Android) and PC (Ubuntu) then I just opened it in friends laptop which had windows 10 and guess what? Transition failed to work. Why the hell Microsoft? Why the hell?

Daughters fancy new insulin pump:
Rant 1 - works with Safari and IE, no Chrome support - that takes some skills
Rant 2 - Wife's laptop is Windows 10 - sync website identifies the operating system as "Windows NT" (unless a typo and they meant Windows TeN)
Rant 3 - syncing data - "next" button wants you to re-set up the device (from scratch) - "finish" button (on the same screen) actually syncs the data - did they do an UX training?

I am trying to make a simple portfolio website nothing fancy. I have to install wordpress clean for thee fourth time now :D I read on a GoDaddy Support Page that I should type in the domain I was trying to set up into my settings in the wordpress. Didn't seem that weird at first. I did that and now I can't log in anymore because for some reason wordpress won't accept the old domain. I couldn't take down the page because (1) the page didn't ask me if it was helpful (2) I am not a GoDaddy customer but apparently they killed my website :D
Also, funny domains in general. There are 0 Tutorials on how to set up a simple domain from another website than the hoster. It's a nightmare that (apparently) has gone on for weeks. I don't know what to do. It's so crazy. I mean, I can learn algebra, it will take time yes, It's gonna be difficult yes, but at least I don't have 5 billion 3 paragraph articles having conflicting opinions on what problem they are trying to solve. Becoming a developer today must be hell.
But my favorite part was when I realised that I had to type in the domain I want also in the settings of my hoster which I found in an article I only came across by realising that none of the domain support I had talked to could help me :D So I did that and what it did was my domain works BUT my website looked completely fucked up xD
It's crazy. You would think it would get easier.

My one of my favorite open source project was Re-think DB!

It was highly light weight real-time DB.
One fine day, I read a blog by the CEO / founder, telling we are under loss since there is no financial support! and we are closing it, by just keeping the website and docs of prev version alive!

I was heartbroken , for days!
This takes the top place for favourite oss project

Btw
It has high no. of stars in github than Mongo db, reddis, etc..

tl;dr: azure support are utter bollocks

so about late june-ish, my azure student subscription expired, which i wasn't notified about. but that's fine, surely once it's expired i can get my data back, right?

...right?

i try to download the .vhd file with my nodejs project on, and then contact their support after failing to mount the vhd. i asked them whether they could get my data for me (or at least provide some clear instructions, in case i mounted the vhd incorrectly). instead i was told to do loads of things, creating blobs, making snapshots, etc... all of which did absolutely nothing.

mid-august, i'm still trying to get my data back, when i get a call from, you guessed it, microsoft azure. a manager had told me that all my data had been lost, and that i was eligible for $500 in credit in compensation. i was angry (and rightly so), and refused their offer. i emailed azure support again expressing my anger, for them to tell me that my data wasn't lost...?

come to mid-september, and and i was fed up of waiting for my project. i wanted to finalise the fucker and launch the website, but azure had stalled me for well over two months. i had to put some money towards azure just to start up the vps, zip up the project, transfer it to another vps, and shut it back down.

and that kids, is why i wouldn't ever recommend azure.

ps: yes, i'm backing up files daily from now on

Seriously fuck dreamhost.

First, their configuration is more complicated than it needs to be. Then their website is slow and buggy. Penultimately, their support people don't understand English, are bots, or are dumb as bricks. Finally, they don't have a custom ALIAS record for interop with Heroku.

I'm so glad I'm almost done switching! (Last domain will be transferred away on Friday!).

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Fellow devs, I'm looking for a CMS which has markdown support and allows authorized entry.
Basically we are working with some clients on some IP. We want to convey what we have worked up via a website. But we want the access to be regulated.
We are currently using wiki to maintain the information.
What are my alternatives?

How do I properly and cost effectively integrate payment systems into a website? What do I have to look out for? Which payment portals can you recommend? I have a general hatred towards PayPal, am willing to integrate it though, I want to be able to handle credit cards and as many other payment options as possible (I am based in Europe - Austria). I also want to support payments via Monero. I have experience building websites from front to backend and have handled credentials and stuff like that before in a professional environment but never integrated any payment systems so I'd appreciate links to resources, recommendations and tips for doing so in a safe and cost effective way. Thank you.

We've got a printer made by HP, not the newest make, but it used to work and it still does, but only when printing from Windows. MacOS and Linux printer support stopped working after a cups update some years ago. Setting up a new linux laptop, I just wanted to check, but the issue is still not fixed. HP website offers a "virtual agent" which turns out to be an unhelpful chatbot, so probably devrant is the right place to state that this still does not work. Unfortunately I live in Germany, a country that still requires some amount of paperwork.

I need to have domainB show the contents of domainsA without redirect. Oh and its WordPress if that makes it worse.

Support just said "You gotta clone the website" but there's gotta be a better way.

It's cloud hosting from HostGator so I don't have access to virtualhosts.

What’s the best free live chat package or service for offering customer support in our mobile app and also on website. ? I found tawk and chatwoot…not sure what’s better

how do you implement rtl support in website? never done that before.

-webkit-transform: rotateY(130deg); /* Safari prior 9.0 */
transform: rotateY(130deg); /* Standard syntax */

Is it enough? to apply the above for the body would do the trick? and flip back all the texts. works?

Im going to shove their soapy WordPress plugin up their ass sideways.

Just had to reverse engineer a WordPress plugin communicating with a SOAP API.
Why? Because the stupid fucking retard company thinks "we do not support custom integrations at this time, only plugins for certain CMS and some external providers" IS IN ANY WAY AN OK THING? IT IS NOT.

And i am feeling ashamed for having purchased a WordPress plugin (100 bucks) just for reversing it. My server even has to Report to them as wordpress to get access.

So fucking typical for swiss companies

Edit: also, they state they DO support custom integrations on their main website :/

When you ask for help in a support chat on a website and the answer you get is just a simple 'Yes.' -_-

Need help with selecting a proper backend and website frameworks. After trying out a couple identity verification service providers we were dissapointed with their lack of support (takes weeks to do minimal changes).

So now we are having discussions about building in-house id verification system. We already have libraries for ios/android apps (ZOOM lib for face recognition and another lib for data extraction via OCR from document picture). So what we need is a proper backend and then a decent web framework with proper ux/ui design for our web/ios/android apps.

Currently thinking what kind of backend framework should we choose? Backend's main responsibility is for each client registered from website to assign an api key and to create a database/storage where his users would authenticate via clients app and upload a picture and a video.

Also wondering what kind of framework for website apps (main web app, dashboard app where we display pending verifications, and of course verification app) to choose. Should be go for angular?

Need advice about protecting ddos via iptables and whitelisting. Currently I launched my gameserver and am fighting against a massive attack of botnets. Problem was solved by closing all ports on my gameserver linux machine and shipping game.exe with injected c++ socket client. So basically only gamers who launch my game exe are being added to firewall iptables via the socket client that is provided in the game exe. If some ddosers still manage to get inside and ddos then my protection is good enough to handle attacks from whitelisted ips from inside. Now I have another problem. Lots of players have problems and for some reason shipped c++ client fails to connect to my socketserver. Currently my solution was to provide support in all contact channels (facebook,skype,email) and add those peoples ips to whitelist manually. My best solution would be to make a button in website which you can click and your ip is whitelisted auromatically. However if it will be so easy then botnets can whitelist themselves as well. Can you advice me how I could handle whitelisting my players through web or some other exe in a way that it cant be replicated by botnets?

How To Make Sure That A Construction Cradle Is Perfect For Safe Use?

Construction and maintenance cradles are used by millions of construction workers who need to work in inaccessible or elevated areas. The OSHA (Occupational Health and Safety Administration) has laid down a few standards that can help safeguard workers who operate on cradles. In many cases, workers suffer injuries in accidents involving cradles – as the support or planking gives way, or there is slippage of the worker on being struck by an object falling. Poor cradles are also a major reason for accidents. Read and know how you can ensure that a construction cradle is ideal to be used in a safe and proper way.

Check the base

You have to ensure that the scaffold’s base area is completely stable. In case the base lies on items such as blocks of concrete, loose bricks, boxes or barrels, it is not possible to raise a safe cradle. Such types of things are not stable, and cannot offer a level foundation. The footing has to be able to support the cradle that is loaded, without moving or settling. The cradle needs to be set on items that offer a solid foundation, such as mud sills or base plates.

Safe rails and platforms

In case the temporary cradles are 10-inch or more in height over a lower level, it is a good idea to install toeboards, midrails and top rails. These have to be set up on every open side of a cradle platform, so that workers do not fall off from the platform even if they slip.

For more information about finding the best portable work platform, visit this website.

Does anyone here have experience with the eBay iOS or Android app, specifically with setting up alternate payment gateways on eBay (other than PayPal) to collect payment on purchased items? I have a client who for various reasons can no longer use PayPal to collect payment on eBay. On purchases made via the website on Desktop there are no problems with Authorize.net. But when people try to purchase via the app specifically, they are given a stupid and unhelpful message to use the desktop browser purchase experience instead. For the client it is costing about 60% of potential eBay sales.

Everything I’ve been reading on eBay’s own forums and elsewhere shows that this is an ongoing and unsolved issue for a lot of store owners and eBay seems to be in no hurry to remedy it. I’ve been over this several times with multiple eBay support reps but all I get are inconsistent and misleading answers. Or maybe I’m just not asking or searching right and the answer is out there somewhere. Any advice?